1&1 IONOS negative review #8849 by G. Olley (dgolley@g...) on 2010


1&1 IONOS got a negative review on
ionos.com
1&1 IONOS
701 Lee Road, Suite 300
Chesterbrook , PA 19087
US
☎ Phone 1-484-254-5555
Customer review #8849
1/10
G. Olley ( dgolley@g... )
Time Hosted over 3 years
Global rating
Features
Price / Cost
Customer Relation
Control Panel
This is a company that is too afraid to let you speak to any member of its management. The company hides behind a single premium rate phone number that takes you to a call centre. Senior management display a clear lack of business acumen, being able simply to run an automated system. They make it difficult to even make payments to them and are clueless about how that should be organised. After they failed to get a payment from my debit card (the first time in many years) they emailed me. So I phoned Billing to discuss the issue (I wanted to pay them) but they told me that it had to be done their way. I said that that was not possible, and also rather odd, since I had no trouble with other internet companies, including 123-Reg. They then responded with an email telling me to call the Call Centre number. I wrote back saying that I had tried that without success and gave them my phone number asking them to call me to resolve the matter. They did not respond. After a while my account was locked, putting client web sites and email accounts into limbo. No specific warning was given that they were about to do that. Not the actions of a responsible or honest company. As I write this, I am waiting for my account to be unlocked. I shall be surprised if they have got round to doing it yet. They only put themselves out BEFORE they get your money.
Their tech support is very good, but the billing team is a nightmare. Do not believe anything they tell you. They haven't a clue and are extremely unhelpful.
There are many other Hosts out there who you should use in preference to these sharks. 1&1 WILL let you down.

85 out of 90 users found this review to be helpful!

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