1&1 IONOS negative review #5586 by W.L. Hoag (info@w...) on Jun 2009
1&1 IONOS got a negative review on
W.L. Hoag ( info@w... )
Horrific experiences with 1 and 1. If you are looking for quality customer service or expertise in web design don't choose 1 and 1. I have tried to stick it out with 1 and 1 simply due to the time consuming nature of changing, but most recently, it was the last straw. Here are a few of my experiences so that you don't make the same mistake I do. I created a basic website for my business using website builder. I published it, went in to website builder to edit it, and published it again. The project was erased due to a problem on their end (not the only time). When I called customer service to see if there was a backup of my website, they explained that there was a back up, but it was not available to them. ??? After multiple ridiculous errors/actions on 1and 1's part, I have given up and am changing hosting companies. Technically-they are challenged. If you need help with something, you will not find it with them. Last week, I requested to speak to a supervisor, I was put on hold for 30 minutes and eventually gave up. I am now transfering all of my business, but it is time consuming and I wish I didn't have to. Just don't choose 1 and 1, you will regret it as I have.
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