1&1 IONOS negative review #529 by drh (dan@a...) on Aug 2006


1&1 IONOS got a negative review on
ionos.com
1&1 IONOS
701 Lee Road, Suite 300
Chesterbrook , PA 19087
US
☎ Phone 1-484-254-5555
Customer review #529
2/10
drh ( dan@a... )
Time Hosted 2 to 3 years
Global rating
Features
Price / Cost
Customer Relation
Control Panel
I host over 50 domains with 1&1. Overall, while access is sometimes slow, I have been happy with them.

Tonight I was working on one of my sites and started getting "Cannot find server" messages during an editing session. I shortly found out that I could not access *any* of my 1&1 accounts. After calling support I learned that they had locked my local IP address for too many FTP access attempts or something of that nature (I had not been doing anything using FTP at the time I got cut off). The tech rep told me there was nothing she could do about it other than to wait two hours for the lock to clear.

After hanging up I tried to get in through my SSH client -- only to find that blocked as well. I called back to see if I could escalate the issue -- and the tech I then spoke with did some checking and came back to say that their 2nd-level support people were not available (no 7x24 it seems!) -- and that, yes, I would still have to wait the two hours. You would think that if they were going to lock someone out (even legitimately) they would have the courtesy to send out a warning e-mail notification -- AND MAKE SURE THEY HAVE A MECHANISM IN PLACE TO UNBLOCK IMPROPERLY BLOCKED CUSTOMERS!

I cannot run my business this way. For sites where your inability to manage your accounts isn't going to make you look like an idiot in front of your customers, these guys may be ok. But I now have little choice but to start migrating my sites over to another provider.

Unbelievable.

210 out of 330 users found this review to be helpful!

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