1&1 IONOS negative review #3083 by Patrice Booth (pb@c...) on 2008
1&1 IONOS got a negative review on
Patrice Booth ( pb@c... )
1and1's hosting services are great until you actually NEED support. I maintained an account with 1and1 for almost four years, adding domain after domain until they were hosting 30 domains for me. Everything was fine until the time came that I had to contact support about a server-related issue.
It's all well and good for Benjamin to state that the "second-level support team is much better trained to handle the more complex issues," but just try getting there. Nope. Can't be done. I made repeated phone calls, sent e-mails and support-requested documentation, and literally BEGGED to have an issue (intermittent downtime) resolved for four months; it never did get resolved, and I never heard from a second-level support person, even though I was told that I would. I submitted unsatisfactory support surveys, contacted the billing department, and contacted the complaints department--all to no avail.
After finally giving up and finding a new hosting provider, I learned that 1and1's features for Windows shared hosting are not up to par; other hosts offer much more flexibility, and many for less money.
As for William J. Kornik III's review, well, again, 1and1 is great until you actually HAVE a problem. Impeccable service? Hardly. Perhaps, William, you should try using the services yourself.
It's all well and good for Benjamin to state that the "second-level support team is much better trained to handle the more complex issues," but just try getting there. Nope. Can't be done. I made repeated phone calls, sent e-mails and support-requested documentation, and literally BEGGED to have an issue (intermittent downtime) resolved for four months; it never did get resolved, and I never heard from a second-level support person, even though I was told that I would. I submitted unsatisfactory support surveys, contacted the billing department, and contacted the complaints department--all to no avail.
After finally giving up and finding a new hosting provider, I learned that 1and1's features for Windows shared hosting are not up to par; other hosts offer much more flexibility, and many for less money.
As for William J. Kornik III's review, well, again, 1and1 is great until you actually HAVE a problem. Impeccable service? Hardly. Perhaps, William, you should try using the services yourself.
92 out of 103 users found this review to be helpful!