1&1 IONOS positive review #29475 by Frank Owen (fowen@a...) on 2015
1&1 IONOS got a positive review on
Frank Owen ( fowen@a... )
No problems until now
I was happy with 1and1 for a long time, until now actually. I have read the negative posts here and did not agree with them. I found the customer support great. But then I started having problems with 1and1 Webmail in Chrome. I couldn't attach files there, whereas for a long time this was no problem. Their solution (really a workaround) was to do my Webmail in Firefox. Well I haven't been using Firefox and, in fact, use Chrome because it's also native to Androids. Also, I was unable, all of a sudden, to be able to set the default font size in my emails. Every email I write, I have to go and reset the font size to something legible instead of the 8 pt default. Answer: "There's no solution to this. You have to set the font size manually every time." I wonder what this works out to time-wise, for every user to have to do this with every email he/she writes!
It all worked before, now it doesn't. And the reply from 1and1 is "tough sh**". I was shocked because the service had been so good before. Now it's just become mediocre or worse. Too bad, because I liked the company and the great service, and now it's just...well, nothing to get excited about and tell people about.
I'm now going to wait, maybe, a month, see if there is an improvement, and then find a more customer-friendly hosting service, like 1and1 used to be, if 1and1 doesn't get back to where it was, at least.
I was happy with 1and1 for a long time, until now actually. I have read the negative posts here and did not agree with them. I found the customer support great. But then I started having problems with 1and1 Webmail in Chrome. I couldn't attach files there, whereas for a long time this was no problem. Their solution (really a workaround) was to do my Webmail in Firefox. Well I haven't been using Firefox and, in fact, use Chrome because it's also native to Androids. Also, I was unable, all of a sudden, to be able to set the default font size in my emails. Every email I write, I have to go and reset the font size to something legible instead of the 8 pt default. Answer: "There's no solution to this. You have to set the font size manually every time." I wonder what this works out to time-wise, for every user to have to do this with every email he/she writes!
It all worked before, now it doesn't. And the reply from 1and1 is "tough sh**". I was shocked because the service had been so good before. Now it's just become mediocre or worse. Too bad, because I liked the company and the great service, and now it's just...well, nothing to get excited about and tell people about.
I'm now going to wait, maybe, a month, see if there is an improvement, and then find a more customer-friendly hosting service, like 1and1 used to be, if 1and1 doesn't get back to where it was, at least.
80 out of 93 users found this review to be helpful!