zzhosting.com review9 user reviews, 0 support responses, 0 testimonials, 0 products, 0 promotions, 0 social accounts, Alexa #9910783, listed 2006 (#3635)
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We're very sorry for this problem. A server malfunction is something we try to protect against by taking regular backups. We're restoring as many accounts as we can from these backups. Unfortunately, we've never had to do a total restore before and we were unaware of how slow this method is. We are using the method provided to us by our control panel provider (cPanel) to do the backup and restore. As a result of this, we're going to actively look in to replacing the current system with a much improved system in case this happens again. We are very sorry for any inconvenience caused, and once we have got all sites back up we will process any requests for refunds for the month of September as the service level has been unacceptable.
If your account hasn't been restored yet, we expect it to be restored within 24 to 48 hours.
Thanks and apologies.
About zzhosting.comZZ Hosting is a privately owned company run by a group of professionals with over 40 years of combined experience in the industry. We have been offering low priced hosting for several years, very successfully and look forward to serving our customers for many years to come. Our aim is to offer the best web hosting service in the world.
We own a fleet of state of the art servers with up to 1 Terrabyte of storage space in each server, allowing us to offer large amounts of disk space with each of our hosting plans. Our policy has always been to run our servers at a very low load and CPU usage level by limiting the number of clients that each server contains. Experience shows us that this policy results in consistent and fast performance, which of course, is better for us and for our clients.
We are connected to the Level 3 network (as used by AOL), one of the highest quality networks in the world (based in the U.S). The network allows us to offer fast and reliable data sources for each of our servers.
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Customer service sucks BIG TIME, no one knows what is going on and keep on telling the sites will be up in the next "few hours" but it never happened !!!!!!
THe biggest joke about this host is that they don't even have a backup plan in place , when its server crash, it takes ages to restore...Also, they only backup your site ONCE per WEEK, not every day !!!! I can't really believe there is such a lousy host in this planet !!!
AVOID AT ALL COST !!!!
Problem is, you get what you pay for.
We used these guys for low traffic sites and as a development, sandbox host. We can't even use them for that anymore!
I can't believe this company has not been sued into the ground. They are not up 99% of the time as they claim. They are not staffed 24x7 as claimed. They are not redundant, backed-up, dependable, competent.... Our reseller accounts host dozens of accounts with around 10 hosting companies and ZZ Hosting has been awful for us. We have tried to move accounts off of their servers and find it hard to do because they are down more than they have been up! In the month of September 2009 they have only been up one day. Maybe they meant 9% up time and not 99%? Forget about this company. There are many more companies available out there that will do a better job. Btw, we Lost clients due to this pathetic company. Why risk it?
Did I mention, their tech support is an auto responder that promises a fix [read more...]
9 days!. That means that thousands of my users have been going to 404 pages, my traffic is down, SEO going down the toilet and my Google rankings are slowly going back to 0. Suffice to say, this is unacceptable and if you're considering a reliable host, look elsewhere.
Now I will have to wait impatiently for the servers to come up.. uggh my clients are going bananas over this!
I think I will rely on go daddy from now on..
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