Zone Edit review

This review cover a general impression of zoneedit.com product features like reliability, support, data center, price & more. Brand #6097, listed since .

Most Recent Customer Reviews

Gunnar (Gunnar@g...)
Time Hosted: over 3 years
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Latly dynamic updates stoped working for one domain. Same setup as the other domain. Customer support closed the ticket dispite that I am a paying customer. They told me that they have problems and asked me to find another service.
-anonymous- (-no email-)
Time Hosted: over 3 years
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Serious problems with ZoneEdit including console outages, DNS zone drop and automatic cancellation even though auto renew was turned on and CC was valid. Management console is painfully slow. We ended up migrating all DNS zones to GoDaddy.
tlewis (twdlewis@g...)
Time Hosted: over 3 years
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Pitiful & stressful - zero customer support
Our company is without email and this has seriously annoyed clients and also interfered with a Supreme Court Trial in Sydney. Whilst the DNS appears to be working, email forwarding is not. After 30 hours and 8 support requests and even emails direct to legal@dotster.com (registered owner), no response at all, no aknowledgement, no assurance that they are on to it, etc. Just ignorance. This has happened before so stupid us. After a week out last time they respond only when it is working again and weasly say 'according to our records it is working'. wankers. No choice but to go elesewhere. If you want a service that works most of the time - but when it doesn't you are beached and on your own, with clients walking away, plus escalating heart pressure, then this is the service for you.
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Editorial Review


ZoneEdit has long been a key provider of DNS services online. With over 600,000 zones under management, countless customers have trusted ZoneEdit for over a decade to provide the most stable, powerful DNS management available with a simple user interface to make multiple zone management extremely easy. ZoneEdit makes zone record editing easy for power users, but just as many customers choose to "set it and forget it" once they set up their zones, trusting us to make sure their DNS continues to function properly.

Recently, ZoneEdit has undergone major improvements including a new website, a completely new user interface, new record types, and infrastructure updates. We have an aggressive product roadmap for further improvements, and expect to keep innovating and improving our offerings.

Managed DNS
As our bread-and-butter service, Managed DNS offers all the features of Primary DNS, Tertiary DNS, and Dynamic DNS in one package with WebForward, MailForward, and WebPark included for complete control of your DNS. Sign up today and start out with two free zones for life!

Primary DNS - Control your DNS in a simple, easy-to-us interface that makes zone management easy for both single and bulk domain management. Set A & AAAA records, MX records, SRV records, CNAMEs and nearly all other available record types. ZoneEdit offers far more record types than your standard DNS management, and our time to live is unmatched in the industry. Each zone supports up to 100 records, and includes features such as reverse DNS and DNS load balancing.

Dynamic DNS allows you to keep your DNS current when you use a server with a constantly changing IP address. The possibilities for Dynamic DNS are nearly endless, but some popular uses include self- hosting websites from home with a cable or DSL connection, and setting up a VPN using a home network.

Secondary DNS - Included with each zone is a second nameserver to improve uptime and speed. Our network is located across the US and Europe for maximum reliability. Add additional nameservers beyond the standard two for the best possible uptime. With 3 nameservers, uptime is 99.998%, and with 4 nameservers, uptime is 99.9999%.

Tertiary DNS
When DNS reliability and uptime is of utmost importance, having tertiary nameservers should be a priority. DDoS attacks and server outages are an unavoidable reality of life online, and no one is immune to attacks regardless of the level of their security. Tertiary DNS is crucial to ensure your most important websites stay online. Whether your primary DNS is with ZoneEdit or another provider, ZoneEdit is the best option for additional DNS to prevent downtime if your primary DNS fails.

Our Managed DNS includes primary and secondary nameservers for 99.5% uptime reliability, but add a third nameserver for 99.998% uptime and a fourth nameserver for 99.9999% uptime. Each additional nameserver can be purchased for 1 credit per month.

Dynamic DNS allows you to give your home network PC or server a permanent address on the Internet. Internet service providers change your IP address on a regular basis, but with Dynamic DNS you can keep your domain pointing at the current IP of your home server or other device. Get started with your first two zones free for life!

WebForward allows you to forward web addresses to the URL of your choosing. WebForward sets up hidden "A" records pointing to our servers. When we receive a request for an address set up with WebForward, we forward the visitor to the specified URL. WebForward is included free with Managed DNS.

MailForward allows you to forward email with a number of powerful options to manage forwards.
MailForward sets up hidden "MX" records pointing to our email servers. When we receive email for one of your addresses, our server forwards the email to the specified addresses. MailForward is included free with Managed DNS.

Mailforward can:

Forward email to multiple addresses simultaneously
Forward email as a catch-all for your domains
Set a default email for every domain
Set up as many forwards as necessary

Failover
If you host your website on multiple servers, use ZoneEdit Failover to manage DNS across multiple servers. Failover costs 1 credit per month and can be added to a zone once it has been created. Get started today by signing up for an account and setting up basic DNS with ZoneEdit for free.

WebPark
WebPark allows you to park your domains with ZoneEdit and display either an "under construction" or "domain for sale" page. Included is the ability to set the page title, add text, and add meta information for search engines. WebPark is included free with Managed DNS.

How Failover works: Our service will monitor your web servers to make sure they’re online and responding. When our failover monitor detects that one or more servers are having an error, it pulls the IP addresses of those servers out of the available list and instead serves your website from the remaining available servers. When your servers come back online, the IPs will be restored and the server will begin receiving traffic again. If all hosts are down, we auto-forward requests to a location you specify.

Backup MX
If you run your own mail server, our backup mail service is essential to make sure you receive all of your important email. If your mail server is down or unavailable, Backup MX will accept the messages and then deliver them once your mail server is restored. Backup MX can be purchased for 1 credit per month.

Data Center

To maximize server security and reliability while minimizing risk, ZoneEdit operates a diverse network structure. We have numerous server locations within the United States, Canada, Europe, and New Zealand, all protected via firewalls, intrusion detection, and 24-hour service monitoring.

Conclusion

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Website research for Zone Edit on January 27, 2012 by WebHostingTop

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TestimonialsCustomer testimonials

I have been using ZoneEdit since 1999, and it has always been great. I find it easy to use and well documented. As a web developer, it is very helpful to be able to point my domain name anywhere in an instant.

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News

ZoneEdit Hit with DoS Attack - Domain name service provider ZoneEdit (zoneedit.com) was hit with a significant denial of service attack Tuesday, leaving thousands of customers with irregular service over the past two days.
The attack started early Tuesday morning Eastern time and continued through Wednesday, affecting four of ZoneEdit's 25 domain name servers, says George DeCarlo, senior VP of marketing for Dotster (dotster.com), which owns ZoneEdit. Though less than 5 percent of ZoneEdit's customer base was affected, DeCarlo says the percentage amounts to thousands of customers.As of mid-day Wednesday, one of the four servers targeted in the DoS attack made a full recovery. So far, there is no estimate as to when the other machines will be running normally, but DeCarlo says the company is working on it as fast as they can. There is no indication as to whether there is a connection, ZoneEdit hosted the domain of FastMP3Search.com.ar, an Argentine site that many anti-spyware groups say was one of the world's worst [search all zoneedit.com news]

Social Networks

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No official account on Google+ yet!
Zone Edit Blog Blog added on Feb, 2015, with total 15 articles, language en-US. See recent blogs summary posts:
- Intermittent problems accessing control panel - Over the last few days users have intermittently encountered problems when trying to access the Zoneedit contol panel at https://cp.zoneedit.com. Error encountered is: We are experiencing technical ...
- MAINTENANCE WINDOW: Friday, April 29, 2:00 PM-4:00 PM EDT - We will be performing emergency maintenance on dynamic.zoneedit.com, our dynamic DNS update server, today between 2:00 PM and 4:00 PM EDT. Customer impact is expected to be minimal, but domains using ...
- RFO (Reason for Outage) Zoneedit Control Panel Oct 31/15 - At approximately 11:50 am ET the primary link to our Markham datacenter failed. Our datacenter facility has a backup link with another provider, however our BGP advertisements were not accepted via ...

Domains trend

ReviewsCustomer Ratings

The quick stats of Zone Edit profile shows a note average of 1.4 out of 10, counting 18 opinions. (few listed on the top of the page)
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fhunt2 (admin_stuff@f...)
Time Hosted: over 3 years
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Zoneedit support SUCKS
DAYS to return email requests for help (last time it took eight days for them to tell me it was my problem)
NO phone number for support
ANSWER is usually - "that's not our problem"
Their mail forwarding servers get blacklisted frequently resulting in loss of email (blocked by receiving server)
Currently one of the mail forwarding servers has NO REVERSE DNS record. Many mail servers will not accept mail without this record. I have been without mail forwarding for four days now. I have submitted several requests from their "support" page. I have not received anything back from them other than that they have received my request and assigned it a number.
When everything is working, it works as advertized which, I'll admit, is most of the time. However if anything goes wrong - GOOD LUCK in getting them to work on it. Or even respond. Another interesting note is they don't seem to care at all.
Pin (pin@1...)
Time Hosted: over 3 years
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Cost
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It sucks
We use Zoneedit for almost 8 years. This are the feedback:

1. Very bad support.
2. DNS down sometimes and no notice are sent out.
3. Terminate their reseller account and do not want to refund unused credits.

Overall, please do not use Zoneedit. They run it really no professional. They are a very not reliable company and I strongly suggest those other reseller suffering the same issues do contact me and we can sue this company.
anony mus (glen@h...)
Time Hosted: over 3 years
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no email forwarding for over 3weeks.
We've been without our email forwarding for over three weeks. we keep filing reports, and nothing happens. in 2013... courtesy of zoneedit we have been without business email for 3 weeks. I'm at a loss in every way.
-anonymous- (-no email-)
Time Hosted: over 3 years
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Poor service
Very unhappy. Had used Zoneedit services for around 10 years for six domains... Initially all was good but after some years updates to DNS started to either fail or take hours to propagate. Final straw was after a local outrage their backup MX service 'ate' several days email for a domain. It took their support 5 days to respond by email only to be told that I didn't pay for their services (yet the account in question had several years prepaid credit!). Three weeks after I'm still waiting for a response from their support services and am moving all domains elsewhere abandoning the credit I have with Zoneedit.
-anonymous- (denis@d...)
Time Hosted: 6 mo. to 1 year
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Support is terrible, and they can't fix their own issues
When I first started my tertiary DNS hosting on zoneedit I was having zone transfer issues due to BADTIME. This issue is ONLY caused by the time being out on the server at one end, and because only one of zoneedit's servers was failing, it was clearly an issue on their end (and besides, my clock is correct). They fixed this issue three days after I logged an incident.

It's now almost a year later, and I have discovered that this issue has reappeared. I logged another incident, referring to the previous incident, and showing them the logs. I tweeted them that they should fix their time synchronisation. They respond that "The nameserver should be resolving correctly at this time. Please let me know if the issue has persisted."

They clearly have no idea what they're doing, because it's not a resolution issue, it's a time synchronisation issue. I immediately responded and requested that they fix it, and now two weeks later I've still heard nothing.

Their twitter account [read more...]
Savannah Software (alan.savannahsoftware@g...)
Time Hosted: over 3 years
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Awful. Don't Bother
I'm finally done with zoneedit. I've been using them for years, but lately, they've been pretty unreliable.

I had a problem last month. They finally replied to a support ticket (with the usual canned stuff that doesn't apply to the problem I had). It had, by then, cured itself.

Now I find that all my sites went down last night. The problem is that their service is just sending bad (or no) responses. I can't login - bad response. Can't change my password - bad response.

I have sent a request for refund as I just paid them more money, but I won't hold my breath.

I'm in the process of moving all my domains away from them now. It's going to take a lot of work, and will mean my sites are down for up to two days. Thanks for nothing, zoneedit.

My advice for zoneedit would be: AVOID THEM LIKE THE PLAGUE!
-anonymous- (-no email-)
Time Hosted: 1 to 2 years
Global rating
Customer Relation
These people don't communicate when they are having problems. They think keeping everyone in the dark is going to lessen the blow to their reputation. The reverse is true.
bbrewer (bbrewer@g...)
Time Hosted: over 3 years
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Zoneedit has really fallen down
I've been a customer for over 7 years with no problems and have been an ardent supporter, making a least a few referrals per year. This year, they introduced a new interface which doesn't work, and they failed to renew and properly provide notice before expiring my domain. I'm very frustrated, disappointed, and now have no web site or email (at least until I can complete a transfer).

Shame on you zoneedit!
r11532 (-no email-)
Time Hosted: under 1 month.
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Can't figure how to set up Dynamic DNS
Under "Getting started with Dynamic DNS" five steps are listed. The first two were easy, signing up and adding my domain name. Step three says add your current IP in the control panel. Unfortunately, I can't find any web page labeled "control panel" or any entry point for entering the IP address or any hot link for downloading the DNS client. Also, the list of five forgot to mention needing to change the nameservers at your original DNS provider (won't function otherwise). I sent an email to their customer care center asking for help but they responded with an answer to a question I didn't ask that makes no sense "Nameserver updates can take up to 72 hours to become active." I can't understand the lack of documentation and lack or resources.

I'm glad I haven't sent them any money to save me the effort of contacting my credit card company to cancel the charge.
sagmember (-no email-)
Time Hosted: under 1 month.
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Little Support
Little to no support. Taken over a week to transfer 3 domains. Still no control over 2. One should have transferred today but their server shows "Sorry, the system is currently down due to maintenance and upgrades. The system should be up shortly."

Define shortly//

Shortly: The time it will take for me to move my service elsewhere, if not sooner.
Dan Anderson (zoneedit@d...)
Time Hosted: over 3 years
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Poor customer service, unreliable servers
Avoid zoneedit.com. After paying them for DNS service, they ignore you. They don't respond to support questions from email or from their support webpage form. I have DNS service for 3 of my domains, and none of them work any longer (for several months). No notice of downtime. No replies to support questions. They just take your money and run. Use other services please.
- Dan (zoneedit username DAnderson7)
-anonymous- (-no email-)
Time Hosted: over 3 years
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availability is the only feature needed and they fail, their dns servers have been down on frequent occasions in the last month, their support say I should buy more dns servers from them as a solution... avoid! move your domains asap, even a simple wireless route could server dns better.
-anonymous- (nothanks@g...)
Time Hosted: under 1 month.
Global rating
Customer Relation
I remember creating an account with these guys but I ended up not using it, every time I create an account with an unknown company I use the name of the company@myDomain.com and I just received some phishing scam from Russia telling me that my Taxes were rejected.

The email was directed to zoneedit.com@MyDomain.com
1- They probably sell email addresses and contact info to third parties.
2- It is possible that their user database got compromised.
-anonymous- (-no email-)
Time Hosted: over 3 years
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ZoneEdit offers one of the lowest prices DNS hosting services around, but that price comes at a huge cost that can cripple your business. They offer no phone support and their email support takes hours to respond during East coast business hours only. So when their DNS servers go south and stop responding, you better hope it's not on a weekend otherwise your business could be offline for the entire weekend.

We had all our domains on their paid services and even had one with the extra critical nameserver. Didn't matter. Made a change (that was suggested by them) and it took our entire domain offline. Do you think their support would be responsive because we had a problem that was caused by their advice? No. After being unable to get a hold of them, I made some changes myself to get things up and running then transferred DNS hosting to another provider that doesn't suck rocks. Of course, hours later I got a stupid response from them saying "Everything looks good now". Well [read more...]
paul (pwhaughey@h...)
Time Hosted: over 3 years
Global rating
Customer Relation
Zone Edit offers free DNS management (up to 5 domains), which is an extremely easy-to-use system for domain & email management, redirects, email forwarding, etc. There is an upgrade fee to manage more than 5 domains. Some users report that using the "free" service subjects a certain percent of users to unexpected ZoneEdit ads and banners popping up on their sites randomly, but I have not experienced this. These users say ZoneEdit wants to see all their customers upgrade to a paid account. ZoneEdit may have backed away from this policy due to public outcry, but I see the "possibility" of them inserting banners onto your site is still in their small print. The biggest problem with ZoneEdit is their domain management - NEVER register a domain with ZoneEdit. It is an extremely convoluted system, they make it very difficult to transfer domains out of their system, they sometimes refuse to send authorization codes (a violation of law and Interic policies), and they have no live customer [read more...]
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