Zero Lag review

This review cover a general impression of zerolag.com product features like reliability, support, data center, price & more. Brand #3627, listed since .

Most Recent Customer Reviews

MKessler (max@k...)
Time Hosted: 6 mo. to 1 year
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Lousy
Skip this hosting provider. 2014 we will be Zerolag and LAG free when we switch web hosting to a reliable company.
Dave Asaden (-no email-)
Time Hosted: 6 mo. to 1 year
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Worst of the worst!
I've never experienced a level of service this horrible before in my life. They are so rude it's not even funny. Overpriced, laggy and simply put, a waste of money. Go with another webhosting provider!!!
-anonymous- (-no email-)
Time Hosted: 2 to 3 years
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I used to work here actually. It was pretty bad. Their managers are real a-holes. To be honest, they treat their employees horribly and it reflects in their customer service. Bad company within, bad service without. My 2 cents. They also have a very low bar in the skills department, meaning most of their employees are uneducated boobs.
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Overview

About Zero Lag

ZeroLag is dedicated to the highest levels of service, stability, security, and performance for our customers and business partners. Our customer-based business model allows us to focus on providing high levels of professional support for our customers, which in turn creates a stable base of long-term customers that support our company.

What is ?

You already know the feeling, even if you didn't know there was a word for it. "Lag" is that annoying time gap while you're waiting for that important business e-mail to download, or while your customers are waiting for your site to load. Some companies are content to live with a little lag here and there, but ZeroLag isn't one of those companies. By combining high-performance technology with a stability-minded approach, ZeroLag delivers hosting solutions for businesses who don't want to wait.


Hosting Services

Hosting services cover all the different ways you can get your website on the Internet. This includes virtual hosting, dedicated servers, and colocating your server in our datacenter.

We also offer e-mail only hosting if you don't have a website yet, but would like to benefit from our spam-protected e-mail hosting.
Web Development and E-Commerce

Your website reflects a great deal on your company's image. If your site is not professional, people will believe your company is not professional. That is why our expert designers work closely with our customers to create a professional image that accurately reflects the company, based on what the customer has in mind. We specialize in creating sites to exacting customer specifications, and working to ensure the site is just as our customer envisions it. ZeroLag also specializes in E-commerce, offering extensive e-commerce integration packages - including osCommerce, Intershop, and Interchange. We can even help promote your site through Search Engine Optimization.
Internet Access

ZeroLag provides the highest quality Internet connections for your business or personal use. We are currently offering T1 (1.544 Mb/s, recommended for small business) and T3 (44.736 Mb/s, recommended for larger businesses) pipes, ready to be installed at your office or home office. We also offer custom VPN solutions to meet your Internet needs.
Security Consulting

ZeroLag places a great emphasis on the security of our internal servers, and the servers of our customers, but we do not limit our expertise to the networks located at our datacenter. We also perform thorough security analyses for entire networks, including all of the servers, clients, and networking devices. These analyses are rather intensive and include penetration attempts on your network to locate the weaknesses in your security. If you have recently been victim to an attack, we offer post-attack forensic analysis in order to identify the point of entry of the attacker (and help you to prevent it from occurring again) and also provide you with the needed information on the attacker to contact the federal authorities to prosecute the attacker.
General Consulting

Our engineers are experts at installing, configuring, and troubleshooting a wide range of systems, from UNIX, Linux and Windows NT servers, Macintosh systems, office LANs, Cisco networking equipment, Oracle and SQL databases, and more. Whether you require on-site or only remote IT support, our team will be able to serve you. Our extensive knowledge base can tackle virtually any IT project you may be planning.

Performance

Just taking a glance at our name might lead you to think we value performance. The truth is, we're absolutely obsessed with performance. We take Internet performance to the next level, providing our customers with only the latest in hardware and the fastest pipes available. Read on if you're interested in seeing how our high-performance edge can help your company.

Our performance is top-notch because we commit ourselves to only using the latest Cisco equipment, the fastest connections, and the best software. Want proof? Ask any of our clients, who love to boast about the speed of their sites.

ZeroLag offers industrial-strength, scalable, mission-critical networking to all of its hosted customers. Our network is designed to push tens of gigabits per second, and our outbound bandwidth capacity is currently 3,000 Mb/s, roughly the equivalent of 1,900 T1 lines working all at once. We design our network to have at least 1,000 megabits per second of spare capacity at all times.

We believe that our performance will help your company to excel. Second only to site design, the speed at which your site displays is critical to leaving a good impression with your customers. Hosting with some companies means slow access times and web pages that crawl during peak hours, but ZeroLag is always fast. If your company has an unexpected traffic spike, your site will not slow down, because we don't "cap" or limit your traffic like many hosting companies do. Unlike the older routers some companies use, our top of the line networking equipment does not drop packets when network load is high. This means that while other companies will simply throw your data away when you are experiencing high traffic, ZeroLag's network adapts to your traffic. Our network is completely scalable and prepared to handle extremely high levels of traffic, and configured to be reliable during extended periods of high network load.

ZeroLag has set up a fault-tolerant network configuration. The ZeroLag routers are configured for high availability so that traffic coming into or going out of the ZeroLag network will automatically and nearly instantaneously switch over to a redundant network path in the event of a failure.

ZeroLag has three Internet connections to three separate routers operated by two different network providers. On the ZeroLag side, we have two high-performance Cisco edge routers. Our routers intelligently choose inbound and outbound network paths using BGP, the core routing protocol of the Internet.

On the customer side of the network, Virtual Router Redundancy Protocol (VRRP) and Hot Standby Router Protocol (HSRP) are used to provide high availability of the default gateway for each network block directly connected to the ZeroLag routers. VRRP and HSRP allow an IP address to fail over to a secondary device almost instantaneously in the event of a failure by creating a "virtual" IP address and MAC address which will be migrated between routers automatically.

Please feel free to contact your ZeroLag sales representative if you have any questions about how to add redundancy to your local configuration. We are experts in building and maintaining high-performance, high-availability server clusters.

Security
Along with performance and stability, security is a key goal of ours. ZeroLag's technical staff has of course been selected due to their technical background, but it is still notable that each member has professional experience working exclusively as a information security specialist. Our security-minded staff has created several security policies that will directly benefit you as our customer.

There are several important factors in maintaining good security, and we place emphasis on all of them. Our methods include three core layers of protection for your server: regular software updates, firewall protection, and intrusion detection systems (IDS). These three layers have protected our servers from every attempted break-in to date.

The fact that none of our systems have ever been compromised is something that we are very proud of.

Firstly, all of our engineers are subscribed to Bugtraq, CERT, and vendor-supplied security bulletins. We take interest in keeping up-to-date with the software flaws released, and pride ourselves in extremely quick upgrades in the event of a discovered flaw. We also notify our customers who may be running affected software on servers we don't control about these flaws so that they may upgrade and avoid any system compromise. Running outdated software is by far the number one cause of a break-in, and by upgrading our software continuously, we have avoided break-ins on our systems.

We have implemented extensive logging features on our Cisco firewalls that are under constant review by our staff for any signs of suspicious network activity. These same firewalls are used to create a defaultly secure network - that is, we do not allow access to your servers except in the ways you specify you want to access it. This eliminates the possibility that an attacker will be able to connect to your server in ways he's not supposed to.

All of our servers feature intelligent Intrusion Detection Systems (IDS) which are aware of any filesystem change and report to us immediately when a change takes place. This means that in the unlikely event of a break-in, we will be able to lock-out the attacker before any damage is done. We have performed penetration testing (where we break into one of our own servers) and have found our IDS systems to be very effective in alerting the staff to unusual activity.

As you can imagine, a break-in can have a seriously negative impact on a company. The aftermath is usually expensive (hardware is often intentionally damaged by an attacker), frustrating (amongst other things, the website is usually down for a period of time), and damaging (attackers often replace hacked webpages with a different, offensive webpage that will upset your customers). ZeroLag is a company based on professional security techniques, and we believe that we can protect your company from the many dangers of the Internet.

Related links


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Website research for Zero Lag on June 11, 2006 by WebHostingTop

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News

E-Commerce Database Leader Clustrix Partners With Platinum Magento Hosting Partner ZeroLag - Clustrix, provider of the first scale-out database designed to meet the needs of large and fast growing e-commerce sites, today announced a new partnership with ZeroLag, a premier hosting provider for Magento merchants. As a result of the partnership, ZeroLag’s e-tailers are able to leverage ClustrixDB to “supersize” their Magento sites.
ClustrixDB is ideal for Magento e-tailer sites that need high transaction performance and want seasonal flexibility. With ClustrixDB, Magento merchants will benefit from:
Scale-Out SQL: ClustrixDB allows database servers to be seamlessly added an existing cluster with absolutely no downtime.
Flex: To meet seasonal demand, e-commerce retailers can add ClustrixDB capacity and then reduce the capacity once the season is over. By only paying for the capacity when it’s needed, e-tailers save money.
Maximum Performance: Provides up to five times more read and write performance than Magento with MySQL.
High Availability: Automatically ... [search all zerolag.com news]

Social Networks

https://www.linkedin.com/company/zerolag-hosting
About: ZeroLag provides managed hosting and cloud solutions for companies all sizes, ranging from affordable shared hosting, to single dedicated servers, to complex multiple-server clusters and big data cloud solutions. ZeroLag offers exceptional cloud and hosting technology backed with remarkable support, supercharged with the power of 1:1 service. It means we treat you like an individual, not an account number. Let us get to know you, and discover the ZeroLag difference for yourself.ZeroLag’s qualifications include designation as a Magento Platinum Hosting Partner and a Microsoft Silver Partner for Hosting Solutions. We are also one of only three Dell Cloud Partners in the U.S. Under this relationship, Dell provides Dell-ZeroLag co-branded private cloud environments and other ZeroLag hosting solutions to their SMB and enterprise clients.Major technologies supported by ZeroLag include the industry-leading Magento e-commerce platform, Microsoft Exchange Server and SharePoint Server, popular CMS systems including WordPress, Drupal, and Joomla, and big data solutions such as Apache Hadoop, sharded MySQL/Percona Server databases, Microsoft SQL Server, Sybase ASE, and Oracle Database environments.For more than a decade, we've been committed to delivering superior performance, reliability, security, and support to our clients. Every hosting deployment is engineered from the ground up to be responsive, scalable, and cost-effective.We deliver Peace of Mind as a Service™ - confidence that your mission-critical applications and data are always available, responsive, and secure. Talk to one of our hosting advisors today about our engineering and hosting services for your business.
ZeroLag Hosting account is having 293 followers on LinkedIn and 51-200 employees.
https://plus.google.com/+Zerolag
About: ZeroLag provides managed hosting solutions for companies all sizes,ranging from affordable shared hosting, to single dedicated servers, to complexmultiple-server clusters and big data solutions. ZeroLag offers exceptionaltechnology and remarkable support, supercharged with the power of 1:1. It meanswe treat you like an individual, not an account number. Let us get to know you,and discover the ZeroLag difference for yourself. ZeroLag’s qualifications include designation as a Magento PlatinumHosting Partner and a Microsoft Silver Partner for Hosting Solutions. We arealso one of only three Dell Cloud Partners in the U.S. Under this relationship,Dell provides Dell-ZeroLag co-branded private cloud environments and otherZeroLag hosting solutions to their SMB and enterprise clients.Major technologies supported by ZeroLag include the industry-leadingMagento e-commerce platform, Microsoft Exchange Server and SharePoint Server,popular CMS systems including WordPress, Drupal, and Joomla, and big datasolutions such as Apache Hadoop, sharded MySQL/Percona Server databases,Microsoft SQL Server, Sybase ASE, and Oracle Database environments.For more than a decade, we've been committed to delivering superiorperformance, reliability, security, and support to our clients. Every hostingdeployment is engineered from the ground up to be responsive, scalable, andcost-effective.We deliver Peace of Mind as a Service™ - confidence that yourmission-critical applications and data are always available, responsive, andsecure. Talk to one of our hosting advisors today about our engineering andhosting services for your business.
ZeroLag Hosting account is having 54 followers and 106 plus one count.. See recent Google+ Posts:
zerolag.com GPlus Icon
- Using ‪Magento‬? The MageCode Completum report from InteractOne enables you to identify problem areas, Magento bug fixes, and speed or hosting issues on your website. More than just a canned test and performed by Certified Magento Developers, MageCode Completu MageCode Completum - InteractOne
- ZeroLag wins the 2015 Magento Spirit of Excellence Award in the hosting category: ZeroLag wins 2015 Magento Spirit of Excellence Hosting Award
- Don't let your #cybersecurity strategy stagnate. 5 tips for staying ahead of the How Secure Is Your Small Business? 5 Tips to Protect Against Modern Cyber Attacks.
Zero Lag Blog  Using Wordpress version 4.6.1. See recent blogs summary posts:
- Profiling Code to Improve Magento Performance - In case you missed our presentation at Magento's Imagine 2016 conference, we covered how you can leverage open source browser-based and server side tools to analyze your code and optimize its performa
- Bulletin on Juniper Networks Firewalls - Security Bulletin 2015-10 recently published by Juniper Networks does not affect any ZeroLag clients. According to Juniper, a vulnerability in ScreenOS L2TP packet processing may allow a remote ...
- 10.26.15 Network Outage - On 10/26/2015, ZeroLag experienced a technical issue that effected some of our clients. While this issue impacted a limited number of clients, we are communicating transparently about this matter, as ...

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ReviewsCustomer Ratings

The quick stats of Zero Lag profile shows a note average of 2.6 out of 10, counting 11 opinions. (few listed on the top of the page)
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-anonymous- (-no email-)
Time Hosted: 6 mo. to 1 year
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Absolute trash
Absolute trash! Believe all the negative reviews below! I hosted with them for almost a year and regret spending a dime with them!
ZeroLag (info@Z...)
Time Hosted: 3 to 6 months
Global rating
Review from Yaysave
Here is our latest review from Joe at Yaysave.com :

I rarely write recommendations for anyone, but the experience of moving from a buggy, expensive, and impossible to maintain cloud service (and we tried many of them) to absolutely rock-solid hosting at Zerolag was so easy and such a relief that I simply had to. They’ve gone SIGNIFICANTLY above and beyond the call of duty a dozen different ways, and the amount of management and technical resources they’ve saved us is such a relief… Not to mention effectively being half the price of our previous top-tier cloud service. -Joe M (Yaysave.com)

You can view many more reviews on our website at:
http://www.zerolag.com/zerolag_reviews/
-anonymous- (-no email-)
Time Hosted: 1 to 3 months
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Great service during Holiday season
I've only been with ZeroLag for a few months so far, but have had nothing but a great experience so far. My business relies on our website being up 24/7....so staying true to their 100% uptime guarantee over the holidays really paid off for me. Being able to reach someone through Skype, phone or email standing 20ft from my servers in their datacenter makes a world of difference as well.
Derek D (ddlife@h...)
Time Hosted: 1 to 3 months
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Got ripped off by zerolag
This is so funny. I come on to post a bad review about this hosting company and there's already a slew of them out there. This hosting company is the worst. They have absolutely horrible response time for service requests. Also they've been reported to the BSA for software piracy for using pirated versions of Windows Server. Crooks!!
Don (dking@e...)
Time Hosted: 1 to 3 months
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Based on my short time with this hosting company, these reviews are spot on. There are so many better hosting companies out there - Media Temple, Dreamhost, etc. I'm moving!
petergl (makanamozo@h...)
Time Hosted: 3 to 6 months
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Horrible experience with Zerolag Communications. I would not be writing this if I didn't feel compelled to warn everyone about the horrible service I received. The technicians are extremely condescending if you're not a systems admin. I'm a web designer and I need a hosting provider that will provide me the level of service I need to get my work done and online, not a two cent lecture on what I did wrong or overlooked because I was overworked in trying to get multiple major projects completed. I can provide details of my 1 star experience - they don't put me on a dedicated load balancer when our firm paid for our own equipment and were then placed on a shared server with another company. They will also take days to answer any questions or resolve issues. If you try to leave, they'll flat out delete your content or it will "mysteriously disappear" with no backups available. Believe me, this has happened to me. Pass this hosting company if you want to keep your business online and [read more...]
After 12 years in business these are the first bad reviews that have been posted about ZeroLag, so we would like to respond.

ZeroLag, like every company, is not perfect, but two of these reviews we suspect are the work of the same person and are a gross manipulation of the facts. Yes, we may on occasion make a mistake and yes, every so often we miss the mark on providing the level of customer service we aspire to reach 100% of the time. We learn from our errors and never make the same mistake twice thanks to our well kept operating procedures that are followed to the T by our staff. Our customer support staff is located in our datacenter, 30 feet from our servers, and many of our staff members have been with us for over a decade. The accusation that he or anyone would delete your content would never happen, not even once. We rarely touch our client's applications and if we do it is only with a client's written permission.

We only use brand new Dell hardware for all [...]

Marketing representative (Loren Boykoff - loren.boykoff@zerolag.com, ).
Gary Newmar (gnewbar@h...)
Time Hosted: 1 to 2 years
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ZeroLag SUCKS absolutely the worst hosting company ever
These clowns charge 500 a month for dedicated hosting when they really put the sites on shared servers!! I've had so many outages during the worst times. Think live event and post-live event media that viewers are watching and waiting for. Then imagine them not receiving their content for hours or days. I've had so many database problems as well with missing data and no backups to be found. Thankfully none of the credit card data was lost. I went with a bigger name.
After 12 years in business these are the first bad reviews that have been posted about ZeroLag, so we would like to respond.

ZeroLag, like every company, is not perfect, but both of these reviews we suspect are the work of the same person and are a gross manipulation of the facts. Yes, we may on occasion make a mistake and yes, every so often we miss the mark on providing the level of customer service we aspire to reach 100% of the time. We learn from our errors and never make the same mistake twice thanks to our well kept operating procedures that are followed to the T by our staff. Our customer support staff is located in our datacenter, 30 feet from our servers, and many of our staff members have been with us for over a decade. You specifically mentioned Eddie: He has been with us for 7 years, and is one of the most frequently client commended staff members we have. The accusation that he or anyone would delete your content would never happen, not even once. We rarely touch [...]

Marketing representative (Loren Boykoff - loren.boykoff@zerolag.com, ).
Theresa Lane (terilane@g...)
Time Hosted: under 1 month.
Global rating
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Zerolag does not have good TOS
Zerolag has sites such as dontdatehimgirl.com as customers. These sites post slanderous, spammed filth about women and also display their copyrighted photos. When asked to have content removed, site owners are non-responsive. Zero lag said site owners would contact me to no avail. Zero lag is now non-responsive. Unprofessional with no TOS policy. Violates W3CC Standards.
After 12 years in business these are the first bad reviews that have been posted about ZeroLag, so we would like to respond.

ZeroLag, like every company, is not perfect, but both of these reviews we suspect are the work of the same person and are a gross manipulation of the facts. Yes, we may on occasion make a mistake and yes, every so often we miss the mark on providing the level of customer service we aspire to reach 100% of the time. We learn from our errors and never make the same mistake twice thanks to our well kept operating procedures that are followed to the T by our staff. Our customer support staff is located in our datacenter, 30 feet from our servers, and many of our staff members have been with us for over a decade. You specifically mentioned Eddie: He has been with us for 7 years, and is one of the most frequently client commended staff members we have. The accusation that he or anyone would delete your content would never happen, not even once. We rarely touch [...]

Marketing representative (Loren Boykoff - loren.boykoff@zerolag.com, ).
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