XO Communications review

This review cover a general impression of xo.com product features like reliability, support, data center, price & more. Brand #11320, listed since .

Most Recent Customer Reviews

Matt Uppenbrink (admin@f...)
Time Hosted: over 3 years
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XO cannot/will not support a small non-profit
We have been with XO for over 5 years now, and until recently we've tolerated their basically poor customer service. We have been asking for over a month for a simple change on the A-Record of our site to remedy the Google "Malware Detected" curse, but have only heard from auto-responder, and telephone call center wait times are 2.5-4 hours(!!!).

We will not pay our bill until this is resolved, which really is a ten minute fix, if that!

We are a small non-profit continuing care retirement community and don't have much time to waste on the phone for such a simple fix.
Simon Boon (tlongfellow@t...)
Time Hosted: over 3 years
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Hideous control panel, yesterday's technology at tomorrow's prices. Hosted with these goons since they were called Concentric in 1998. Thirteen years later I woke up one day and realized I was paying fifteen times what other companies charge for the same thing. I was just too lazy to switch. Til today. Bye XO.
brian (brian@e...)
Time Hosted: 6 mo. to 1 year
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Stay Away from these guys all the Bad reviews are true and don't reflect how bad these guys are!
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Overview

About XO Communications

XO Communications is one of the nation’s largest communications service providers focused exclusively on businesses, government, domestic and international telecommunications carriers, cable companies, content providers and mobile wireless companies.

With Solutions Built Around You, XO Communications offers customers the right network, the right solutions and an unrivalled focus on delivering the best customer experience.

We serve customers through three primary business units:

XO® Business Services provides advanced VoIP, Internet, managed network, and hosted IT solutions for small and medium sized businesses, enterprises and government agencies.

XO® Carrier Services delivers high-bandwidth IP and inter-city network transport services for domestic and international carriers, service providers, cable companies and mobile wireless companies.

XO® Small Business Services offers a range of Software-as-a-Service applications to help emerging companies manage and expand their businesses. These services include hosted email and messaging, web site and applications hosting, and domain management.
The Right Network

XO Communications operates a nationwide multi-terabit network that delivers industry-leading IP and network solutions at the fastest speeds available today. We’ve built our state-of-the-art network from the ground up with the industry’s most advanced IP and optical technology available. Our unrivalled network assets include nationwide IP and transport networks, metro networks, broadband wireless access and connectivity to global service locations for door-to-door delivery of customer traffic nationwide and around the world.
Network Assets

* Approximately one million miles of metro fiber
* 19,000-route mile nationwide inter-city fiber network
* Nearly 1,000 central office collocations
* More than 3,300 fiber-fed buildings on-net
* More than 50 collocation facilities nationwide
* Fully peered Tier 1 IP network with more than 100 private and public peering relationships
* 28-31 Ghz broadband wireless spectrum in 75 markets
* More than 28 billion VoIP minutes per year

Network Overview
XO® has a wealth of network assets that ensure we can handle your current needs and that we're well positioned for the convergence of voice and data IP services. The high capacity XO IP network has the highest levels of performance and reliability. A suite of world-class tools that facilitate the communication of customer information and continuous network monitoring set the XO network apart from its rivals.
Benefits

* High capacity IP network with terabit-capable routing core provides speed, capacity and flexibility today while allowing XO to offer services that take advantage of future IP and Voice over IP technological evolutions.
* Advanced transport network with terabit capacity deployed nationwide enables XO to provision services faster and provide a broad range of high-speed network transport services.
* Peering infrastructure to the Internet with our extensive peering relationships, XO provides direct paths to all other major Network Service Providers so that your Internet traffic travels shorter distances and at peak speed.
* Internet Access access POPs in the local markets. The extensive XO footprint ensures controlled connectivity costs.

XO Network At A Glance

* Tier 1 IP network
* Advanced transport network with terabit capacity nationwide
* More than 3,300 on-network buildings
* Highly secure data center and a 24x7 network operations center
* Access to multiple peering partners offering direct access to 100% of Internet traffic
* Total fiber: approximately 1,158,000 miles
* 34 Nortel DMS-500 switches for local and long distance voice
* The industry's latest and most advanced DWDM/optical switching technology
* Sonus Networks softswitches for handling next-generation VoIP traffic
* Fixed wireless licenses covering 95% of the top U.S. business markets

Solutions Overview

For more than ten years, XO Communications has provided advanced, telecommunications solutions built around the customers we serve. Using a unique combination of the XO high-capacity nationwide and metro networks and broadband wireless capabilities, XO provides customers in several industries with tailored solutions to help them overcome some of the biggest types of challenges they face every day.

With more than 1.1 million miles of total route fiber and 3,000+ On Net Fiber lit buildings, the XO Tier 1 network meets the demands of the most demanding customers. The very latest industry technology and advances in DWDM/optical switching drive our network and supports terabit speeds nationally.

Further XO has broadband wireless licenses covering 95% of major markets, solutions that support carrier-class service in excess of OC3 speeds with accompanying Service Level Agreements (SLAs).

XO has received more than 15 major awards for its unique solutions over the past three years—including industry recognition from Frost & Sullivan, Internet Telephony, Telephony, Information Week, Atlantic-ACM, Cisco IP, Metro Ethernet Forum, Phone +, Fierce Telecom, NxTComm, Light Reading and Telecom Association.

The XO Service Portfolio

Dynamic Network Services meet your needs for…

* High-performance private networks to securely connect multiple locations and support a broad range of voice, video, data and applications, while alleviating the strain on valuable IT resources
* Direct, business and carrier-grade, access to the Internet as well as customer intranet and extranet websites—with reliable, guaranteed bandwidth to meet heavy demand
* High-capacity bandwidth to store, send and receive mission-critical data and information among different locations and data centers—available in a myriad of incremental speeds through diverse access types, across town or across the country

Converged Voice over IP (VoIP) and data services combine multiple communication needs into a single-source solution to maximize value, flexibility, and productivity.

Full-service Voice features provide our customers with complete local, long-distance, toll-free and conferencing as well as value-added tools for unified communications, collaboration and more.

And a full range of Hosted IT services help businesses establish a Web presence, manage email, conduct eCommerce and online marketing, and support and secure business technology infrastructure.

Related links


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Website research for XO Communications on October 27, 2008 by WebHostingTop

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PlansWebsite Products

Linux - Shared Keep mouse
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PriceDisk Space Transfer UpdatedFree Domain /
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CH-1  $19.00/mo. 1 GB5 GB
CH-2  $49.00/mo. 2 GB8 GB
CH-3  $95.00/mo. 3 GB10 GB
CH-4  $199.00/mo. 4 GB12 GB
CH-5  $375.00/mo. 5 GB15 GB
Linux - Dedicated Keep mouse
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PriceDisk Space Transfer UpdatedFree Domain /
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CH-100  $675.00/mo. 4 GB10 GB
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XO Standard Web Site Hosting Starter featuresThe XO Standard Web Site Hosting Starter provides the tools that small and growing businesses need to create a Web site with minimal effort and time. Build your site using the XO Web Builder or third-party software such as Microsoft FrontPage or [...]$9.50/mo. $25 Setup Fee 100 MB5 GB
XO Standard Web Site Hosting X-1 featuresThe XO Standard Web Site Hosting X-1 provides the tools that small and growing businesses need to create a Web site with minimal effort and time. Build your site using the XO Web Builder or third-party software such as Microsoft FrontPage or [...]$13.50/mo. $25 Setup Fee 250 MB15 GB
XO Windows Web Site Hosting W-1 featuresThe XO Windows Web Site Hosting W-1 accommodates Windows$16.95/mo. $25 Setup Fee 250 MB15 GB
NT-1  $24.00/mo. 4 GB5 GB
XO Standard Web Site Hosting X-2 featuresThe XO Standard Web Site Hosting X-2 provides the tools that small and growing businesses need to create a Web site with minimal effort and time. Build your site using the XO Web Builder or third-party software such as Microsoft FrontPage or [...]$37.25/mo. $25 Setup Fee 500 MB25 GB
XO Windows Web Site Hosting W-2 featuresThe XO Windows Web Site Hosting W-2 accommodates Windows$42.50/mo. $25 Setup Fee 500 MB25 GB
XO Standard Web Site Hosting X-3 featuresThe XO Standard Web Site Hosting X-3 provides the tools that small and growing businesses need to create a Web site with minimal effort and time. Build your site using the XO Web Builder or third-party software such as Microsoft FrontPage or [...]$67.95/mo. $25 Setup Fee 1 GB35 GB
XO Windows Web Site Hosting W-3 featuresThe XO Windows Web Site Hosting W-3 accommodates Windows$75.95/mo. $25 Setup Fee 1 GB35 GB

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Targeting: Austria, Canada, Congo Democratic Republic, Germany, Hong Kong, Japan, Spain, United States

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News

RingCentral Dials In Concentric Deal - Enterprise-class application host Concentric (concentric.com) has partnered with an on-demand communication systems provider RingCentral (ringcentral.com) to offer customers business phone system routing and internet fax.
According to the agreement announced Monday, concentric customers using its web site hosting, business email, Microsoft Hosted Exchange, corporate domain management and perimeter email protection will be able to add RingCentral's services to their businesses immediately. Also, existing customers that sign up for the RingCentral service before the end of August will get the first thirty days of the new service free.RingCentral's business phone system sets up and directs calls to the appropriate extension, whether it is a landline, a mobile phone, an assistant or a voice mailbox, much like the systems used by major corporations and banks. "Businesses never had a choice before," RingCentral vice president of strategy Praful Shah said, noting that before this on-demand ... [search all xo.com news]

Social Networks

https://www.linkedin.com/company/xo-communications
About: XO Communications is a leading nationwide provider of advanced IP communications, managed network and IT infrastructure services for business, large enterprise and wholesale customers. Our customers include more than half of the Fortune 500, in addition to leading cable, mobile wireless, and domestic and international telecommunications companies. XO offers a superior customer experience through our innovative data and IP solutions, our employees’ focus on customers, and the proven performance of our advanced network. Learn more about us by visiting our blog, The Pulse, or XO pages on Facebook, Twitter, and YouTube.
XO Communications (est. 1996) is a Privately Held entity having 17654 followers on LinkedIn and 1001-5000 employees, industry Telecommunications.
https://plus.google.com/+xocommunications
About: XO Communications is a leading nationwide provider of advanced IP communications, managed network and IT infrastructure services for business, large enterprise and wholesale customers. Our customers include more than half of the Fortune 500, in addition to leading cable, mobile wireless, and domestic and international telecommunications companies. Services:WAN SolutionsVoIPEthernetMPLS IP-VPNPrivate LineWavelengthSIP TrunkingHosted PBXHosted SecurityColocationCloud ComputingHostingNetwork Assets:Approximately one million miles of metro fiber19,000-route mile nationwide inter-city fiber networkNearly 1,000 central office colocationsMore than 3,300 fiber-fed buildings on-netMore than 50 colocation facilities nationwideFully peered Tier 1 IP network with more than 100private and public peering relationships28-31 Ghz broadband wireless spectrum in 75 marketsMore than 28 billion VoIP minutes per year
XO Communications account is having 442 followers and 684 plus one count. See recent Google+ Posts:
xo.com GPlus Icon
- 1960s-1980s The evolution of the Consumer Electronics Show http://ow.ly/GOZfk#CES The evolution of CES
- Hosted PBX as a foundation for enterprise mobilityGlobal Unified Communication Market Revenue Is Expected To Grow To $75.81 Billion In 2020: New Report By Grand View Research, Inc  Global Unified Communication Market Revenue Is Expected To Grow To $75.81 Billion In 2020: New Report By Grand View Research, Inc.
- +Mashable  lists their Best Tech of 2014 http://ow.ly The top 12 in tech of 2014
XO Communications Blog Blog added on Feb, 2012, with total 98 articles, language en-US. See recent blogs summary posts:
- Talk the Talk: Top 2016 Contact Center Trends - Some tech pundits have argued for the demise of “traditional” customer support — that the shift away from handset phones and email questionnaires to mobile devices and on-demand assistance will inevit

ReviewsCustomer Ratings

The quick stats of XO Communications profile shows a note average of 1 out of 10, counting 5 opinions. (few listed on the top of the page)
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terry (jaklovr@g...)
Time Hosted: 2 to 3 years
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Xo Communications is the absolute WORST company on the planet for Customers Service. The incompentence of tech support, the who-cares attitude of Excutive Management, the inability to get service activated, changed or disconnected has got to be at the top of the SUCKS list of companies!!!!
There is not 1 single reason why I could recomment XO to anyone!!!
AVOID XO like the Plague!!!!!!
This company and all their employees are incompetent and sucks in every way imaginable!!!!
Kevin Templer (kevintempler@g...)
Time Hosted: over 3 years
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First XO is charging us $15/mo with limited bandwidth and limited diskspace. The only reason we can't leave is that the CEO, when faced with a decision to leave, resisted change because he "just likes companies that are local." And XO has offices in San Antonio so that makes him happy. Even though you can't DO anything there.

Well he delayed the website's upgrade (which he's paying for) for two weeks because he didn't trust the CTO's suggested alternative. It's pathetic I know.

Now onto the problems with XO:

I have been working on creating a new website for this company. I needed to use mysql and php 5. I wanted to use mysql 5 but they're still in the dark ages. So I had to convert the parts that used mysql 5 to 4 which wasn't terrible. But still they should keep up with times.

But that's not the worst. Their default php version is 4.x. I wanted to use 5.x. The on-line help (which is not easy to use or very good), tells you that you can use php 5 by using an [read more...]
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