X7 Hosting review

This review cover a general impression of x7hosting.com product features like reliability, support, data center, price & more. Brand #12123, listed since .

Most Recent Customer Reviews

-anonymous- (-no email-)
Time Hosted: under 1 month.
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X7 Hosting Will Take Your Money
Beware… even after you cancel service with horribly run company, they will charge your account. So be sure to check it regularly. They send you fake renewal bills seeking your new account information and threaten to cut off your hosting services. Ignore the emails. Don't give them anything. They are thieves!
-anonymous- (dinero@g...)
Time Hosted: over 3 years
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Horrible Tech Support/No Customer Service
Too Costly, Lack of Technical Support, Unprofessional behavior towards customer, Disinterested in providing customer satisfaction. Broke my site and then walked away from me.
Kay Red Eagle (red-eagle@r...)
Time Hosted: over 3 years
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terrible!!!!!
We had trouble for years with everything from guestbook not working to inability to retrieve email. Opened ticket, chatted, emailed, called, they always said problems were with us and never solved anything. Prices way out of line for today's hosting. Migrated our site to Amazon, notified we no longer were using their services. Billed us anway. Fortunatedly, I had changed my credit card. Called them, emailed 3 times, still attempted to bill until the 10 days were up. If I hadn't changed my credit card, I doubt I would have ever recoved the fraudulant hosting charge.
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Overview

About X7 Hosting

X7 Hosting offers website design, development, Internet marketing, web hosting, domain registration, and ecommerce. Our goal is to provide outstanding service at an outstanding price. At X7 Hosting, we are able to price our services far lower than most large development firms by keeping our costs low while maintaining our high standards of quality and commitment to you, the customer.

With many years experience in the complex world of Information Technology, X7 Hosting saw a need for web-based solutions focused on one thing: ease of use. We will help you create the Internet presence your business needs to be successful in and, most importantly, grow with the digital revolution.

We believe that our ability to establish and maintain long-term relationships with our customers, and differentiate ourselves from the competition, depends significantly on the strength of our customer support and staff. Consequently, X7 Hosting values frequent communication with, and feedback from, our customers in order to continually improve the quality of care provided by our customer service representatives. In addition, it is the goal of our customer service center to provide dependable and timely resolutions of customer inquiries, 24 hours per day, seven days per week. Feel free to browse through our services and contact us at 1-877-298-2375 for a FREE consultation.

Our Services Include:
Domain name registration
We register, renew and transfer domain names through a quick and user-friendly registration process on our website www.X7 Hosting.com.

Webhosting and maintenance
This service is offered because it allows for a complete packaging together with other services that X7 Hosting offers. Moreover, in order to empower our customers to establish their Web presence and drive its success, we offer the many value-added products and services such as FREE spam filtering, website templates and enhanced email with SyncSuite.

Website design and development
The service that we offer to businesses is modeled after the service that larger Web development firms offer Fortune 1000 companies, in the sense that it is completely customized and unique to each individual client.

Website marketing and analysis
After we build a website for a client, or a new client introduces us to their pre-existing site, we can then offer our marketing services. As Website Experts, we can analyze and test a website based on an established set of standards that account for the website's aesthetic value, scalability, functionality, ease-of-use, and customer demographic. After an analysis has been made, we then explore and present a detailed list of the most efficient Internet marketing tools and methods available to them within the constraints of their budget. This type of service is pertinent to our company given the fact that a very large percentage of small businesses are on a tight budget and can only afford to take advantage of marketing efforts that are targeted directly at their desired demographic.

Our Webhosting Data Center:
Our state-of-the-art data center was built to genuity standards. We use four North American points of presence to ensure reliability. The main center is an 80,000 sq. ft. Intelligent Internet Data Center, located in Toronto, Canada, with a capacity of more than 35,000 servers — built to grow with your business.

Our multi-level approach to security ensures all of your systems and applications operate in a safe and reliable environment. The center provides top-level 24x7x365 perimeter security including video surveillance, biometric and card-key access, and 24-hour on-site security.

Our Webhosting Platform:
Our web server clusters are bundles of hardware, operating systems, and applications integrated to host and serve business-critical web applications to users worldwide. We ensure that the hardware, software and network infrastructure to support websites are optimized for speed and efficiency and robust enough to handle the peaks and valleys of customer demand.

Security Features:
Our servers are protected with software-based firewalling at source and destination addresses, and source and destination ports. Our systems are secured using the latest security methods including router access list filtering on inbound carrier feeds and firewalling at the SYN level on internal devices. Security systems, including firewalls, are tested on a monthly basis. We use security scanners that are automatically updated instantly with the latest exploit/DOS check codes. This provides us with an accurate and detailed report on our systems.

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x7hosting.com Screenshot
Website research for X7 Hosting on March 15, 2009 by WebHostingTop

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News

Web Host C I Host Sells Shared Hosting to X7 - Web hosting provider C I Host (www.cihost.com) announced on Tuesday it has sold its shared web hosting business to X7 Hosting (www.x7hosting.com), a web services provider operated by Hostopia (www.hostopia.com).
Just less than a year ago, Hostopia itself was acquired by Deluxe Corporation for about $124 million Canadian.
According to the press release, the sale allows CI Host and Cassiopeia Internet to "focus on their managed, dedicated and colocation hosting for their mid and large market enterprise customers while ensuring improved services for the accounts to be acquired by X7 Hosting."
C I Host, which celebrates its 13th year in the industry next month, has traditionally focused on the small and medium business market.
However, with the return of company co-founder Erin Bullock in August as executive director of business development, C I Host has made significant changes to its business strategy, concentrating more on the enterprise market.
"We believe that focus and ... [search all x7hosting.com news]

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ReviewsCustomer Ratings

The quick stats of X7 Hosting profile shows a note average of 1.2 out of 10, counting 17 opinions. (few listed on the top of the page)
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Hari (hari@w...)
Time Hosted: over 3 years
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Worst billing system
***Waiting for an agent to respond***
*** Chat Session Opened ***
You are chatting with HelenP.
HelenP: Hello Hari. You have successfully connected to your technical services operator. Please wait one moment while I verify and review your information.

HelenP: Please be advised to contact our Billing departmetn as only they will be be able to provide you with valid and up-to-date information regarding your issue as well as assist you in resolving it. Do you need their contacts?
hari: This is what i received on June 10, JuliaG: I have notified our Billing team by email to assist as soon as possible, please wait for response from them
hari: So...if you cannot talk to your own colleague..how can we ?
hari: what happened here? are you guys trying to do some fraud business?
HelenP: they work on another shift and for this reason I have no ability to send this information directly
HelenP: you may try emailing to our support account and I will forward your email to them, probably [read more...]
J M Burtis (janelle4u@y...)
Time Hosted: 1 to 2 years
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Our site would not work at all for almost a year and they still made us pay the entire years fee. They argued with my web people and refused to help them get my site up and running. I am totally and completely disgusted with this company.
Haris K (-no email-)
Time Hosted: 6 mo. to 1 year
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My two sites were involuntary transferred from CI Host to them. One transfer went without problems, while the other was never completed. I lost a month of business and I had very hard time getting the refund as I prepaid for a year. I moved my other site to new provider and have been asking them for more than month to cancel my service but they are giving me a runaround ('send mail to cancel@x7hosting.com - I sent many messages never got an answer).
They keep sending me a bills even I stopped using the service.
If they got setup right, hosting is not to bad. I moved my to different provieder because they tried to charge me $180 for service charged $60 by others. I do not recommend them or CI Host (I have a feeling that they are old bad CI Host in new cloths)
Mike Kelly (-no email-)
Time Hosted: under 1 month.
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On 3/2/2010 I was billed for a service that I had dropped nearly a year ago--fortunately I had changed credit cards:

The billing period begins on 2010-03-03 and ends on 2012-03-03.
Your credit card was declined for this amount on 2010-03-03.
Please contact X7 Hosting to update your credit card information, or use the following online credit card update application.
https://hosting.x7hosting.com/cgi-bin/wairs/update.cgi
If we have not received your payment within 10 days of your
account's expiry date, your web hosting service will be suspended.
Please contact usif you have any questions or concerns.
Barbara Paul (b.paul@i...)
Time Hosted: 6 mo. to 1 year
Global rating
My website was also migrated from CI Host. On Oct. 27 I received email from x7hosting saying I needed to change my name servers with my domain registrar immediately or my website would become unavailable. Then followed three pages of instructions (so much for a "seamless" migration). It was late, I was tired, I went to bed. The next morning, my web site was gone, and with it my forwarding address. Giving less than 24 hours' notice is obviously a hedge against lawsuits rather than a real attempt to correct some oversight on x7hosting's account. Since then, I have spent over seven hours on hold and still have not reached x7hosting tech support. Ten years' work, down the drain.
Andy Davis (DavisContracting@y...)
Time Hosted: under 1 month.
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What a joke my experience with X7 hosting services has been for my business. I went from the frying pan into the fire when my web site was involuntarily transferred from Ci Hosting to X7 Hosting. Oops, did I say transferred ... X7 Hosting still hasn't completed the transfer of my web site files after months of waiting and my Web site is still not working at X7 Hosting. As it turns out, the X7 hosting features are so useless for what I need, my web site configuration is not ever going to work on the X7 Hosting servers anyway I have since found out (when and if they ever do get around to completing their migration of hosting services from CI Hosting to X7 Hosting (Texas to Canda no less)

What will be next at X7 Hosting ... Will it become X8 Hosting or India7 Hosting with another migration of all of their web sites to some obsure place on the other side of the planet so they can blame their problems on rebalancing the magnetic poles of the earth? I don't know and I don't care, [read more...]
-anonymous- (-no email-)
Time Hosted: under 1 month.
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i was with CIHOSTing and now woth X7 Hosting.
BIG JOKE....
All they can say is closed... All the problems presented....tickets were made. Not one problem was resulved and all they would say is closed.
carla carpenter (sellit@h...)
Time Hosted: 1 to 3 months
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I was with cihost for 10 years and had no problems with them.

Then X7hosting took over cihost accounts and the disaster began.

I use NetObjects fusion for my website and was only able to upload intermittently. X7 could not solve the upload issue and said it was not their problem. I told them there was a problem with their servers and they didn't want to hear it.

I could not wait for X7 to solve their problems that they refused to acknowledge so I transferred to BlueHost and have had no problems to date. More proof that X7 is screwed up.

Stay away from X7 hosting. Their service stinks. Their control panel is rudementary. They don't have tutorials. Phone help is nonexistent.
MY-ITWORLD.NET (djassist@a...)
Time Hosted: 3 to 6 months
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I've been a CIHOST customer for years ... I didn't have that many problems with them ...
Good techical support with good reponse time and the same applied for the billing.

The nightmare begun with the migration to X7Hosting ... Completly new package, new rules, new webtransfer limits etc etc ...
I had a lot of unlimited features with my old CIHost account (like bandwidth, mailboxes, ...). Everything is now limited but for the same price !!!

I'm fighting with X7Hosting for more than 2 months now ... Because I don't accept that they had reduce my package contents without my agreement and for the SAME price thant my fully featured CIHost account.

The only reply type I got so far was "Sorry, we cannot do unlimited webtransfer, unlimited mailboxes, ...).
They have increased the number of mailboxes/aliases from 50 (what a joke I had unlimited mailboxes) to 1000 ...

I'm waiting a answer (for more than 3 weeks) regarding the pricing, my MSSQL databases, ...

I can't spend [read more...]
-anonymous- (-no email-)
Time Hosted: under 1 month.
Global rating
Lost and have not yet recovered data during migration from CI Host to X7. Conflicting statements from support folks - will be switching as soon as possible
C Satterlund (cyndis@b...)
Time Hosted: 1 to 3 months
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Our website hosting was migrated from CI Host to X7 Hosting late March. At first, we thought things were OK, but then we discovered none of our updates made to our website were being posted...ironically they appeared to be from our network??? When I called to complain, I was told had to load another program (FireFox) and resend our updates. Ater doing this, our secure order form wouldn't work. It appeared to be working for the customers, but the orders never came through. When I called after the weekend passed and asked where our orders were, they said they would open a ticket. Later I called again, they said it was resolved, but still no orders. I complained they problem was not resolved and asked for a supervisor. I was told to wait for one person who may be able to help me. He said they were now sending the orders to an email that hadn't been used in years (and couldn't be accessed). They would open another ticket to fix this. Another day goes by, I call again and was [read more...]
Dave Downin (david.downin@e...)
Time Hosted: under 1 month.
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I too was sold off to X7 (from CI Host). Pretty much same scenario as others have noted. Databases missing, parts of my website missing, and had very little notice before the move actually happened. Customer support over the phone was not very knowledgable. I was told that I could enable and use SSH. After doing so I couldn't find my files and was told that I could not access my site's files and edit them via SSH and VI. After doing a little more looking I found everything and was able to get some things fixed. I was told on numerous occasions that if it worked before the move it should work after. Not even close to my experience. I don't think I'll be staying, currently looking at BlueHost.
Harvey Martin (metamind@b...)
Time Hosted: under 1 month.
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CI Host sold my account and website to X7. Immediately my subdomains disappeared. After a week of conflicting claims from CI Host and X7 I received a repair ticket from X7 saying that everything had been fixed. I went to my website and the link that had disappeared was linked to the Los Angeles Memorial Coliseum. I have since gotten a new account with Inmotion which cost less for two years of service than CI Host had charged me for one year and the control panel has lots of free features that CI Host charged for. Good riddance to CI Host and X7.
G. Malhotra (drmalhotra@y...)
Time Hosted: 1 to 3 months
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My account got sold from CI host to X7 hosting. They lost my databases, the control panel got changed, the hosting support has no clue. CI host has no backup of the accounts they sold. Telephonic waits are long on tech support - I presume they are being hammered by technical disaster calls.
If you are interested in joining a class action on inappropriate handling of your account by CI Host & X7, contact me at drmalhotra @yahoo.com
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