WebSite Source review

This review cover a general impression of product features like reliability, support, data center, price & more. Brand #2263, listed since .

Most Recent Customer Reviews

public (condor.condoerg@g...)
Time Hosted: over 3 years
Global rating
Customer Relation
Control Panel
Horrible, despicable service.
Down phone lines
Down chat (although chat agents, except for one, were nice). One was always difficult to deal with and condescending.
A couple of times I thought they'd gone bankrupt as they virtually disappeared for hours.
No response to emails.
Lost my ability to edit my site
A joke
Not worth the $6.
Outdated web designs.
-hidden- (aaa@g...)
Time Hosted: over 3 years
Global rating
Customer Relation
Control Panel
Down every weekend. Horrible service
Hosting our website with them was a nightmare. Down every week. Impossible to edit our site because they were down.
Good price (the only thing that works).
Decided to drop their service after they WYSIWYG interface stopped working and I had to resort to creating stuff on google docs and then embedded it in.
DoG (dog@m...)
Time Hosted: over 3 years
Global rating
Customer Relation
Control Panel
websitesource is best! *just kidding*
This is a good example of junk service. Although providing features I want, the service is deterriorating year by year. So many problems after they gave it up to Alentus. Support desk never had any answer or solution out of the box, no flexibility. Horrible ticket system. Last time they shut down my service without notifying me my billing period ended (2 years!).


About WebSite Source

ounded in 1998 and 100% U.S. based, Website Source has received many web hosting awards and honors from distinguished review panels. This experience gives Website Source customers the peace of mind that their websites are being managed by veteran professionals. The corporate office is located in Austin, Texas and Website Source provides an expert team of technical support personnel that supports many thousands of businesses and individuals around the world. Website Source offers everything you need to start, maintain, and grow your online business.

Website Source operates many separate divisions such as shared hosting, business hosting, vps hosting, dedicated and reseller hosting.

Still Can't Decide?

You've been contemplating the idea of going online. You have weighed the benefits and researched hosting providers. Your business plan shows real promise. So what's holding you back? Website Source gives you everything you need to be successful online. No expensive add-ons. No hidden fees. No high-priced programmers. Just you, your computer, Website Source and a dream.

Want more information? Have questions? Call Website Source now. We'll provide the information in understandable terms, answer all of your questions and put aside any doubts you might have. It's time to take charge of your own success and Website Source is the affordable, 'take-charge' solution for small to mid-sized on-line businesses, personal websites - all the way to online blogs and diaries. Selling your items on eBay? No problem. Website Source offers plenty of space for your product pictures and you can upload photographs to the Internet any time day or night. So what are you waiting for? Get started today.

Why Choose Us as your Web Hosting Provider

Choosing a website hosting provider is one of the most important decisions a webmaster can make. One word can be used to describe Website Source Hosting services - Quality. Let's explore the reasons...

Think U.S. Owned and Operated
More and more businesses are taking advantage of foreign outsourcing as a primary source of their customer service. Website Source, on the other hand, is a 100% U.S. based hosting company located in Austin, Texas and proud to have all customer support in-house (no outsourcing).

Think Excellence
Our outstanding customer service, premier network architecture, redundant backbone connections, and low-cost hosting plans not only distinguish Website Source Hosting from other providers, they are among the many reasons that we have maintained long-term strategic relationships with our clients.

Think Reliability
Website Source Hosting uses highly dependable Dell™ servers, Supermicro servers and enterprise class networking hardware provide the highest speed and latest security measures for your online business.

Think Experience
Since our inception in 1998, Website Source has worked to provide the most efficient, value-driven business hosting plans and industry-leading customer service. We are passionate about the internet and it shows!

Think Solutions
We have brought together some of the most powerful hosting tools under one hosting company. We are your hosting solution whether you are starting your very first blog or running a highly successful well-established online venture. From small to large, we have solutions to help you grow.

Think Security
We manage and operate our own data center. No outsourcing. By fully managing our own data center, we control who has access to what and employ the highest levels of physical and logical security. You can rest assured knowing that your data stored with Website Source is secure and fully protected.

Think Support
Our Technical and Customer Service staff are knowledgeable on all of our products and services because we train them here. We strive to provide you with prompt, complete and courteous service whether it be via email/tickets, live chat or by phone.

Think E-Mail
Rather than wait on someone else, our Spam-blocking services puts the control right in your hands. You have complete control over what is accepted as legitimate email, and what is blocked as useless, annoying, time-consuming spam.

Think ECommerce
We know that starting a website is more than just a domain name and space on a server. So we have made more tools available to you to make the most of the web. From web designs to shopping carts to marketing tools, we can provide you with all the bells and whistles a successful online business needs!

Think Website Source
Choosing a website hosting provider is one of the most important decisions a webmaster can make. Sign up with Website Source and find out why you will not have to ask that question again.

Website Hosting Data Center

The Website Source Data Center - a benchmark for other hosting companies to follow.
Looking for information about our New Data Center?
We are in the process of moving to our new data center in Columbus, Ohio.
Our network operations center (NOC) is designed and built from the ground up to ensure the utmost reliability, security, and quality of service for our 1000s of clients worldwide. What makes us different from other web hosts? Experience. Years of it. And in that time, we’ve established a NOC like no other on the planet. Rock solid with multiple layers of security and an uptime nearing perfection at 99.9%. There is no higher standard of operation than Website Source – the leader in hosting innovation.

Reliability Factors

When your site is down, you’re out of business. It just can’t happen. You depend on Website Source to be there and we are. 24/7/365. Our hosting network is based entirely in the US. The NOC is in Columbus, Ohio. When you call with a question or glitch, a friend answers the telephone and your glitch is fixed quickly. Often in just minutes!

One critical key to network reliability is redundancy. Back up systems that kick in when the primary system undergoes maintenance, upgrades, power outages and disk-cooking power surges. And we have back-up systems that back up our back-up systems! Multiple levels of redundancy. At every level. For example, Website Source maintains four, redundant OC-48 and OC-192 connections to all backbone providers including Time Warner, UUNET, AT&T and Digix. And because we host sites on a global scale, our network supports any international domain name and SOPs.

How’s this for reliable redundancy?

We never lose power. We have UPS (uninterrupted power supply) systems and we even maintain our own on-site diesel generators so if the power goes out in Columbus, you’re still on line in Bangor. These backup power supplies kick in in less than seven seconds from power loss.
Our servers are pampered through redundant HVAC systems that keep things environmentally ideal.
Clean & cool. Servers are elevated to protect against accidental flooding, while providing easy access to power and electrical cables.
We also protect against power surges through the use of ATS (automatic transfer switch) technology. So, your server’s power source switches safely in the event of a power surge, regardless of its source.

And what about security?

Top-down, end-to-end, it’s everywhere. Built within & around our servers and throughout our network operations center, your data and your site are safe with us.

Security staff is always on the alert.
Multiple security checkpoints protect the core of our network.
Servers and all network hardware are kept in high-tech cabinets.
Our NOC is staffed around the clock by IT professionals who are driven to help your ecommerce business succeed through Website Source’s unparalleled security & service.
Highly-trained, experienced NOC staff constantly monitor the custom high-capacity heating/cooling and ventilation systems using automated applications. Your site is protected night & day by experienced IT professionals (real human eyeballs) and the best in security automation.

Does Quality Hardware and Software Matter to You?

It should. Without it, you’re competing in a marketplace moving at break-neck speed without the best tools to cool the competition. In the world of ecommerce, you need the best to build a business and that’s just what Website Source delivers to every one of our clients around the world.

Dell Servers

High-speed, ultra reliable Dell servers, custom-configured for blazing connectivity. We design them, we maintain them, we know them inside and out. Power, functionality and quality have made DELL # 1. We just make them better.

Super Micro Servers

Simply the best, bar none. High-performance, high-availability, fully-optimized servers from Supermicro – the first company in the IT industry to provide complete SAS (Serial Attached SCSI) server solutions.

Supermicro established and maintains the highest design and manufacture standards in the industry, delivering quality and reliability at costs affordable to all Website Source clients. From system boards to servers, every component of Supermicro undergoes rigorous real-world and computer-based testing to ensure flawless performance right out of the box. This level of QC provides optimized system performance with virtually no downtime. Once again: virtually no downtime!

Net Tech Specs

Even if you don’t know a tech spec from a taco, you can rest assured that Website Source delivers the specs contemporary, on-line businesses want and need – reliable, secure, quality at the lowest costs on the web. These may mean nothing to you or everything to you. Either way, you can rely on Website Source to deliver:

Tier 1 ISP backbones to various local loops for redundant connections
A Cisco-powered Internet mesh platform
Local loop providers over SONET
Hubbed DS-3s for PTP and Frame Relay Connections
Dual SC fibre drops in every cabinet

If you aren’t a chip head, ask someone who is. This is what you want. This is what you need. And this is what Website Source delivers. We urge you to shop around. All it takes is a few mouse clicks to discover the Website Source difference – what sets us ahead of the pack.

Hosting experience – since 1998.
Thousands of very satisfied clients all around the world. (CNET’s “Most Popular”)
Dedicated, US-based IT techs who love collaborating to keep your site up 99.9% of the time.
Redundancy upon redundancy to back you up regardless of web conditions and activity levels.
Top-of-the-line hardware and custom-built software to ensure reliability and NOC security.
And finally, all of this is available for as little as $5.55 a month.

We want you to count on us. Website Source takes the headaches out of hosting. And we’re always – always – a phone call or a click away.

The Website Source Infrastructure

A web hosting company is only as stable and reliable as their infrastructure. Website Source has developed one of the highest quality and most reliable infrastructures in the web hosting industry. After being in the web hosting industry for over eight years, Website Source knows what works and what does not. Our infrastructure is packed with quality. Our company purchases and maintains its own equipment while many of our competitors lease their equipment in a data center that is not even located in the same city as their management facilities. Website Source invests in the highest quality equipment and maintains four redundant backbone providers.

Compare us to the competition --

Most web hosting providers utilize one backbone provider so they can give you more bandwidth at a cheaper cost.
Most web hosting providers rent their equipment (usually refurbished - not new).
Most providers rent their IP addresses from their data center provider (this means they are re-cycled and in some cases, the IPs have been blacklisted in the past after some spammer used it to generate thousands of emails). Can you afford to have your website penalized by the major search engines because of your IP's past?
Most web hosting providers out-source their technical support with some company located in a third-world country. The corporate culture is not maintained and the support staff has no interest in providing quality.

The cost of those providers? Quality and reliability.

Website Source is different. Website Source has gone beyond what most providers offer. Our company is here for the long-haul. We are not one of those here today, gone tomorrow web hosting companies that advertises cheap prices, accumulates mass numbers, then sells to the highest bidder. We are privately owned and operated and value our uptime record - 99.9% (one of the highest in the industry).

We maintain four redundant backbone providers so your bandwidth is high-quality.
We purchase new (not refurbished) equipment. We maintain our equipment and value it as an investment.
We maintain our own IP addresses. We preserve them and work to keep them off any ban list. We are proud of our "clean IPs".
We don't outsource our customer support. Indeed, we hire, train, and re-train the highest quality technical support in the industry. Read more about our company's high-quality data center.

Web Hosting

Desktop Website Hosting Plans great for personal use or small businesses.
Whether you're just starting out or already running an on-line business, our shared web hosting plans are a smart choice including virtually everything you need to build your website.

Desktop Website Hosting Plans
You receive robust multi-domain web hosting, and we even provide ecommerce software for your business. The Starter hosting plan delivers powerful personal or small businesses web hosting. You get all the features at a fraction of the price with every one of Website Source's all-inclusive hosting packages.

Starter $5.95/mo
Pro $8.95/mo
Pro Plus $11.95/mo

Virtual Private Servers Offer More Power & Privacy: Virtuozzo hosting

VPS Plans offer serious webmasters more hosting security, flexibility and reliability. These hosting plans provide important service improvements to help growing websites.

With VPS plans, clients have their own spam filter as well as their own mail server. Many businesses prefer VPS to a shared hosting environment because of the increased power and stability of the mail system.

VPS is suitable for businesses and individuals who provide after-launch site maintenance and web hosting. Use our servers to host your client sites and add to your monthly hosting revenues without any additional up front costs. VPS is just right for webmasters with multiple domains.
Why Should I Choose Website Source as my VPS Host?

One word: experience. Website Source has been offering VPS Plans since 2002. Many providers on the Internet are new to virtual private server technology. Who wants their website to be the test case from which these web hosts learn? Most professional webmasters agree... experience is better.

Make Money Online with Reseller Hosting
Why should I be a web hosting reseller?

Today the web hosting market is the fastest growing Internet sector in the world. With the Website Source turn-key Reseller hosting plans, you can quickly build your own successful online business. You can take your hosting space and resell it to others — under your private label. Make money with reseller hosting. Reseller web hosting is the perfect endeavor for work-at-home entrepreneurs or as a compliment to your main business.

What is included with Reseller Hosting?

We offer a turn-key Reseller hosting program that is easy to setup. All Website Source Hosting reseller plans come with the award-winning Plesk control panel, no setup fee/no monthly fee merchant account, low priced domain registration and ssl certificates. For those that do not yet have a website setup, we offer optional hosting reseller website templates.

Award-Winning Ecommerce Hosting Solutions

The realm of ecommerce is fast-paced and evolving by the nanosecond. So how do you stay current with the latest search engine algorithms? How do you develop a site that instills confidence? And how do you build the repeat traffic that marks any successful ecommerce store?

Website Source offers a broad menu of ecommerce options, tools and marketing information to turn visitors into buyers and buyers into regulars. Our goal is simple. To provide everything you need to drive traffic to your site and to convert browsers into buyers. We call these plans "everything-included" ecommerce hosting.

Here's how it works...

Ecommerce options are included with every plan.
Entry-level: Zen Cart and osCommerce - simple to install, use and maintain.
Advanced-level: Miva Merchant 5 - sophisticated, and secure. Requires monthly subscription.
Ecommerce Checkout Software: Zen Cart (Free), osCommerce (Free) and Miva Merchant.
Check out our Website Marketplace for more on marketing your website.
Easy merchant account integration.
Shared hosting customers can use our SSL secure certificate.
Dedicated staff will provide support, strategies, marketing tools and security for your online shop.
Payment gateways let you sell while your transactions settle at the end of a business day. Fast deposits!

In the competitive ecommerce marketplace, you have to promote your website. You may have the perfect website site selling the ideal products, but if buyers can't find you, you won't be in business for long.

Small Business Marketplace

The marketplace is a section dedicated for enhancing the value of your hosting account. This section provides addons, applications, and options you can purchase or install for FREE to build a powerful website.

Website Templates - Choose from thousands of fantastic website templates. We have a theme for EVERY industry.
FREE Website Applications - Allows web experts to our non-technical users the ability to create INSTANT websites.
Dedicated Servers - If bandwidth, performance, uptime, and low prices is what you need, you've hit the jackpot.

Related links Screenshot
Website research for WebSite Source on June 1, 2005 by WebHostingTop


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PlansWebsite Products

Linux - Shared Keep mouse
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PriceDisk Space Transfer UpdatedFree Domain /
ALL IN ONE  $6.00/mo. 350 GB3500 GB
All-in-One  $8.00/mo. 8 GB20 GB
POWER  $10.00/mo. 375 GB3750 GB
Basic  $13.00/mo. 2 GB6 GB
POWER PLUS  $14.00/mo. 400 GB4 TB
Deluxe  $20.00/mo. 3 GB8 GB
Commerce  $27.00/mo. 4 GB10 GB
Professional  $34.00/mo. 5 GB12 GB
Linux - Reseller Keep mouse
over features!
PriceDisk Space Transfer UpdatedFree Domain /
Commerce Reseller  free unlimitedunmetered
Linux - Dedicated Keep mouse
over features!
PriceDisk Space Transfer UpdatedFree Domain /
Power  $129.00/mo. 80 GB200 GB
Linux/Windows - Shared Keep mouse
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PriceDisk Space Transfer UpdatedFree Domain /
1  free 1 GBunmetered

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Alentus Acquires Two Web Hosts - Web hosting provider Alentus (, which is owned by Web hosting equity firm EnActen, announced on Wednesday that it has acquired Linux-based Web hosting providers Website Source ( and SpeedFox ( The financial details of the cash and stock transaction were not disclosed.
Founded in 1998 and based in Austin, Texas, Website Source and its subsidiary SpeedFox, which was founded in 2002, offer Linux-based shared hosting, virtual private servers, dedicated servers, e-commerce and domain registration services. Website Source operates a Cisco-powered data center facility in Austin and manages over 200 servers, says the press release.Alentus says that the acquisition immediately adds $2.6 million in annual revenue to its current long-term profitable operations record and will add an additional 14,000 clients to its client portfolio. The current Website Source infrastructure is being integrated into the Alentus global, redundant Cisco-powered network ... [search all news]

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ReviewsCustomer Ratings

The quick stats of WebSite Source profile shows a note average of 1.2 out of 10, counting 12 opinions. (few listed on the top of the page)
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sp (spetersen@c...)
Time Hosted: over 3 years
Global rating
Customer Relation
Control Panel
Avoid at all costs. I used these guys for years. At first they were great! Cheap, reliable, prompt service, many features not available else ware. In the last year they have been plagued with downtime, disconnected support phones, disconnect live chat, email support goes to a black hole. Massive downtime and hacking problems, I have lost the majority of the data hosted with them in the last 6 months. I am giving up and moving to Only worse experience is
Charls (chuck2323@g...)
Time Hosted: over 3 years
Global rating
Customer Relation
Control Panel
BEWARE!!! WORST HOSTING COMPANY EVER!!! There was a period of 3 weeks last month where tech support NEVER answered the phone. Tech support live chat was always offline. Trouble tickets were NOT answered. I called the billing department asking them what the deal was and that I was very angry my site was down, she immediately transfered me to tech support even after i said tech support would not answer the phone! I couldn't believe how bad and rude they were. I estimate they cost me thousands during the time I was down. They're abosolutely terrible and give customers no warning when they take your sites down. They're always giving the excuse "we're upgrading servers" when things are down. Give me a break, after each upgrade, your site is still running slow. BTW, I was paying $90 a month for a VPS account, so I wasn't short changing them by any means. It ran worse than an average regular shared hosting plan. I cancelled my account with them and moved over to another company, and my site [read more...]
Fred (fred@l...)
Time Hosted: over 3 years
Global rating
Customer Relation
Control Panel
We switched to websitesource about 5 years ago with high hopes for good service. Things went great for about a year and hen the service started to go downhill. Not only was our site down hours every week but their own site was down. No phone support and submitting a trouble ticket was a joke. It was amazing that the only person that would answer the phone was a sales agent. As a joke I called a sales agent after my site was down for 2 days and asked her about their uptime guarantee. She still claimed it waas 99.7. Our site was down over 30% of the time.

Finally cancelled and went to godaddy. No more downtime since.
Rendall (rendall@g...)
Time Hosted: over 3 years
Global rating
Customer Relation
Control Panel
Terrible. Just terrible.

A few weeks ago I attempted to show my website during a job interview and received an Address Not Found error, which subsequently lasted for a week. Urgent calls to their tech support did not go through and were never returned. Even calls to the sales department failed!

Eventually, when I did receive an answer they blamed it on a data center migration.

Astoundingly, I didn't jettison them immediately. I'm a patient, understanding guy, what can I say? The problems did not end, and were ongoing from before that: Email server failures, FTP failures, changes to read/write settings on my file folders, policy changes without notice, on and on.

It's a company in a slow train wreck. I can't imagine what it must be like to work there.

I've been with these guys from back when they were called iPowWeb well over 5 years ago. They were never *amazing* but they only needed to display my site the 5 times a month anyone ever requested it and they'd [read more...]
Bill (mzbill@h...)
Time Hosted: over 3 years
Global rating
Customer Relation
Control Panel
Just left Websitesource after being with them for ten years (1999). I just couldn't tolerate the week long down times, lost emails/orders, no phone or chat support, slow/disconnected FTP ..... They were really good until they sold out. Although it was a pain to change hosts, it was well worth it! My pages load up faster on the web, no problem with emails and the FTP works like it should!! If you are into high maintenance, and problem management, WSS is for you. However, if you business depends on your web page, don't even consider WSS.
Karen (karen354@a...)
Time Hosted: over 3 years
Global rating
Customer Relation
Control Panel
HORRIBLE!!!!! Listen to everyone on here and STAY CLEAR of this host. Has been a TOTAL nightmare. Outages lasting 5+ days, Emails bounced back to customers, Blank white pages when someone tried to access our site, Forms timed out. AWFUL!!!!!!!!!!
Jason (jason@i...)
Time Hosted: over 3 years
Global rating
Control Panel
Support is OK, features and price are good. But uptime is HORRIBLE. Email servers and performance are HORRIBLE? Their servers will not relay emails with over 40 or so recipients. Servers are ALWAYS going down, weekly bouts downtime. This is no exageration. When questioning these issues I get the "upgrade for better performance" excuse. I am in the process of moving ALL my hosting away from

They used to be a good host, but the last couple years (I presume since they were bought out) they have been and a downward slope.
Louie Kampouris (louie@e...)
Time Hosted: over 3 years
Global rating
Control Panel
When we first moved here things were great. Technical Support was quick. Mainly moved here because my previous host became slow and unreliable with Miva and since that is our Shopping Cart it was time to find reliability.

Up until we upgraded the Miva Store we purchased/leased from Websitesource it was great. Then could not pack the store so file a Trouble Ticket..
I would get a response on how to maintain Miva, to which I would answer been using Miva for years, installed many a store for other customers very familiar with maintaining.
Told them over and over that teh problem was on their server in Miva but deaf ears there.

They would have to pack the database for me, not very efficient way to do business, and this went on for 2 years. The store would slow down to a crawl, I would attempt for hours to pack it and finally file yet another trouble ticket be told how I show be doing it which was exactly what I was doing then someone there would figure out that they needed to [read more...]
Lorri G (-no email-)
Time Hosted: under 1 month.
Global rating
Customer Relation
Control Panel
This hosting site is a complete waste of time. Nothing works correctly; uploads don't function, texts don't save, they're help pages are full of type-o errors,customer service is next to non-existent despite their 24/7 support 'guarantee'. You are encouraged to do the online chat however they have an immediate disclaimer that if someone doesn't come on in seconds then they're not there. Which was every time I tried - though I did get through after midnight. And still without answers to my questions. I should have known. I emailed a question and after days finally receieved an answer - in which they admitted that emails get bumped around to the wrong department. DON'T BOTHER WITH THIS SITE - IT WILL LEAVE YOU WITH STROKE LEVEL HIGH BLOOD PRESSURE!!
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