Web Hero review10 user reviews, 0 support responses, 1 testimonial, 6 products, 0 promotions, 3 social accounts, Alexa #488355, listed 2006 (#3449)
Most Recent Customer Reviews
I've been with Catalog.com since March, 2002. I have 3 sites hosted, nothing high traffic, mostly hobby stuff. I do recall the transition from catalog to webhero was a bit rocky, and yes my sites were hacked a few years ago, only affecting the index files and a few scripts "no biggie". I'd become accustomed to the 120.00 annual unlimited unix rate and the 12.00 annual reg fee, I guess I got lazy. I've never contacted tech support...ever! I did notice what seemed to be a more frequent charge to my CC recently, so I reviewed the CC account summaries, as well as the webhero account history. The three domains combined were running 396.00 annually....for years.
After reviewing the account history for these domains, I've been charged well over 1100.00 this past year! And when did a 12.00 reg fee become 207.00, 216.00, and 132.00??? Needless to say, any further charges to this CC have been blocked. Try their "live chat" I'm sure that'll work.
We rely on smtp to send email receipts from our registration web modules. This service has been down for over a week. Webhero suggests using imap or our ISPs email. They clearly have no clue how this impacts the business of their users. We will be moving.
About Web HeroWebHero is the oldest hosting company in world. We have been hosting sites since 1994 and our stability and reliability has been proven for over 17 years. We know how much our customers depend on their sites, which is why we make sure they can count on us.
We currently host over 50,000 web sites and provide email to over 500,000 businesses and individuals. We are constantly evalutating and adjusting our offerings to make sure that we can provide our customers the best hosting and registration values around.
Our goal is to provide domain names, web hosting, and other products and services that help individuals, organizations, and businesses build, market, and manage their online presence. We make our products and services easy to understand and continue to be a leader in low cost pricing with high value products and services. We strive to provide our customers with all the information, customer service, and reliability necessary to successfully use any Webhero product or service to meet their needs.
Considered a "world-class" company by CNET, WebHero offers e-mail and Web hosting services equivalent to those of Fortune 500 companies.
Webhero is the longest running hosting company in the entire world. We have been hosting websites since 1994 and our stability and reliability has been proven over the years.
We understand the need for reliable and high performance hosting and our well designed infrastructure is one of the reasons why we are a world class hosting company. All of our hosting servers are housed in state-of-the-art data centers.
Our data centers located in Oklahoma City are equiped with climate conrol, 24/7 security, on-site network and data center monitoring, UPS, and generators to ensure your site is live and the data is secure.
Data Center Highlights:
17 years of running our own data centers, systems, and call center right here in the heartland of the United States
Fully redundant power distribution Units and UPS systems with diesel generator backup
24x7 on-site security staff with key card access control and security cameras monitoring the entire facility
Liebert HVAC precision environment controlled to ensure optimal equipment reliability
Multiple layers of network security including Tipping Point IPS systems to detect and mitigate malicious activity
24x7 on-site network monitoring of all systems in our NOC to provide for immediate detection of problems
Redundant network architecture utilizing multi-homed BGP between several tier 1 providers to provide for the fastest route and failover
Separate systems architecture for data, email, web and database systems to provide enterprise class performance for your site
Website data hosted enterprise grade Netapp storage systems with snapshot data recovery
Webhero Premier Hosting
Unix and Windows Plans Available
Hosting Club Discounts
Easy to Use Site Builder
Webhero Control Panel
1-click Application Install
Webhero Select Hosting
Webhero's Plesk Hosting is the most complete and reliable Linux server managment software around. Our Plesk support staff is available 24/7/365 to help with setting up and managing your site. From managing your domains to configuring your hosting, Plesk makes tedious tasks simple for site administrators. With a very user-friendly interface, even beginners can feel comfortable setting up and managing a new web site.
Priority Support Available
Complete DNS Management
Easy to Use Site Builder
Plesk Control Panel
Backup and Restore
Virtual Private Server (VPS) Hosting
With VPS powered by Webhero, you get all the benefits of dedicated servers at a fraction of the cost. Webhero VPS Hosting allows you to have greater control and flexibility of your website and web applications. Like having your own dedicated server, VPS allows you to install applications and gain direct access to the underlying operating system, but at a fraction of the price of dedicated hosting.
Stable and Secure
Burstable Memory and CPU
Intuitive User Interface
Intelligent Error Handling
Plesk Control Panel
In late 1994 we started working on launching an Internet Company. We launched Dallas Internet in March of 1995 providing dial-up services to customers in the Dallas, TX area. Looking to grow on our ISP services and get more into the web hosting industry we purchased Catalog.com in 1998. Catalog.com started hosting in 1994 and was one of the world's first shared hosting companies.
In 2004 Catalog.com moved it's web hosting & domain registration services to our WebHero.com
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We are a nonprofit who has hosted with WebHero since 2004. Our WebHero hosting rates increased 47% at renewal time without any advance notice. Our 2012 renewal bill was $50 for the hosting club and $149.50 for 12 months hosting (equalling about $12.50/mo for hosting compared to our 2011 rate of about $8.50/mo) WebHero's only explanation to us was that they offer 24/7 USA support. They also said we were to expect continued rate increases given the improvements to their website and services (the improved service is that you can now use their installer to load WordPress, etc - versus their previous system that charged $10 each time. Also, they have finally installed a modern, usable control panel). We did not appreciate, or expect, a 47% increase in fees and especially did not expect it to happen without any advance notice to us. WebHero is nonnegotiable on this issue. As a result, we are switching ISPs immediately. Our new ISP rate is $4/mo (locked in for 3 years), C-panel, and 24/7 USA [read more...]
I've used webhero for years and they are incredible. I've seen them set up a brand new site in less than two hours. Their customer support is incredible. I love their user interface for managing my account, and their ticket system. They have webmail, and great support features that lead you step by step (with pictures!) on how to do things. They are great.
I'm looking to for a new host.
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