Web Hero review

This review cover a general impression of webhero.com product features like reliability, support, data center, price & more. Brand #3449, listed since .

Most Recent Customer Reviews

vivaloca (vivaloca@m...)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
this webhosting company is a scam. They overcharge you, don't send you actuall bills, and cancel your service before your renewal date and charge your credit card a month in advance. They make it as hard as possible to transfer your service over to another webhosting company and change their fees without warning you. I was paying 6 times more for services by the time I cancelled. Don't ever use them.
Tom Powell (powelllloyd@b...)
Time Hosted: over 3 years
Global rating
Features
Cost
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Never again!
I've been with Catalog.com since March, 2002. I have 3 sites hosted, nothing high traffic, mostly hobby stuff. I do recall the transition from catalog to webhero was a bit rocky, and yes my sites were hacked a few years ago, only affecting the index files and a few scripts "no biggie". I'd become accustomed to the 120.00 annual unlimited unix rate and the 12.00 annual reg fee, I guess I got lazy. I've never contacted tech support...ever! I did notice what seemed to be a more frequent charge to my CC recently, so I reviewed the CC account summaries, as well as the webhero account history. The three domains combined were running 396.00 annually....for years.
After reviewing the account history for these domains, I've been charged well over 1100.00 this past year! And when did a 12.00 reg fee become 207.00, 216.00, and 132.00??? Needless to say, any further charges to this CC have been blocked. Try their "live chat" I'm sure that'll work.
Fgurnee (Fgurnee@s...)
Time Hosted: 1 to 2 years
Global rating
Features
Cost
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Smtp down for over a week
We rely on smtp to send email receipts from our registration web modules. This service has been down for over a week. Webhero suggests using imap or our ISPs email. They clearly have no clue how this impacts the business of their users. We will be moving.
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Overview

About Web Hero

Who We Are

WebHero is the oldest hosting company in world. We have been hosting sites since 1994 and our stability and reliability has been proven for over 17 years. We know how much our customers depend on their sites, which is why we make sure they can count on us.

We currently host over 50,000 web sites and provide email to over 500,000 businesses and individuals. We are constantly evalutating and adjusting our offerings to make sure that we can provide our customers the best hosting and registration values around.

Our Mission
Our goal is to provide domain names, web hosting, and other products and services that help individuals, organizations, and businesses build, market, and manage their online presence. We make our products and services easy to understand and continue to be a leader in low cost pricing with high value products and services. We strive to provide our customers with all the information, customer service, and reliability necessary to successfully use any Webhero product or service to meet their needs.

Considered a "world-class" company by CNET, WebHero offers e-mail and Web hosting services equivalent to those of Fortune 500 companies.

Our Facilities
Webhero is the longest running hosting company in the entire world. We have been hosting websites since 1994 and our stability and reliability has been proven over the years.

We understand the need for reliable and high performance hosting and our well designed infrastructure is one of the reasons why we are a world class hosting company. All of our hosting servers are housed in state-of-the-art data centers.

Our data centers located in Oklahoma City are equiped with climate conrol, 24/7 security, on-site network and data center monitoring, UPS, and generators to ensure your site is live and the data is secure.
Data Center Highlights:

17 years of running our own data centers, systems, and call center right here in the heartland of the United States
Fully redundant power distribution Units and UPS systems with diesel generator backup
24x7 on-site security staff with key card access control and security cameras monitoring the entire facility
Liebert HVAC precision environment controlled to ensure optimal equipment reliability

Network Features:

Multiple layers of network security including Tipping Point IPS systems to detect and mitigate malicious activity
24x7 on-site network monitoring of all systems in our NOC to provide for immediate detection of problems
Redundant network architecture utilizing multi-homed BGP between several tier 1 providers to provide for the fastest route and failover
Separate systems architecture for data, email, web and database systems to provide enterprise class performance for your site
Website data hosted enterprise grade Netapp storage systems with snapshot data recovery

Webhero Premier Hosting

Shared Hosting
Webhero's Premier Web Hosting makes it possible for you to host your website(s) at very low prices. We offer unlimited storage, bandwidth, and email plans and live technical support at increasingly low rates. Our standard hosting packages include support for database functions, shopping carts, scripts including JavaScript, PERL, PHP, and CGI, and just about anything else you need to do on the web.

Unix and Windows Plans Available
Hosting Club Discounts
Easy to Use Site Builder
Php5/MySQL5/Asp/.NET/MsSQL

JavaScript/PERL/PHP/CGI
Webhero Control Panel
1-click Application Install
Webalizer Statistics

Webhero Select Hosting

Plesk Hosting
Webhero's Plesk Hosting is the most complete and reliable Linux server managment software around. Our Plesk support staff is available 24/7/365 to help with setting up and managing your site. From managing your domains to configuring your hosting, Plesk makes tedious tasks simple for site administrators. With a very user-friendly interface, even beginners can feel comfortable setting up and managing a new web site.

Priority Support Available
Complete DNS Management
Easy to Use Site Builder
Php5/MySQL5/Asp/.NET/MsSQL

JavaScript/PERL/PHP/CGI
Plesk Control Panel
Application Vault
Backup and Restore

Virtual Private Server (VPS) Hosting
With VPS powered by Webhero, you get all the benefits of dedicated servers at a fraction of the cost. Webhero VPS Hosting allows you to have greater control and flexibility of your website and web applications. Like having your own dedicated server, VPS allows you to install applications and gain direct access to the underlying operating system, but at a fraction of the price of dedicated hosting.

High Performance
Stable and Secure
Burstable Memory and CPU
Intuitive User Interface

Isolated Environment
Intelligent Error Handling
Plesk Control Panel
Complete Localization

webhero.com Facebook Cover
Website research for Web Hero on April 1, 2006 by WebHostingTop

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PlansWebsite Products

Linux - Shared Keep mouse
over features!
PriceDisk Space Transfer UpdatedFree Domain /
Allowed
WebHero Everything Plan featuresWebHero Everything Plan gives you access to some of the best technology on the net - from PHP enabled sites with active connections to MySQL databases to the abilithey to run powerful CGI scripts and use server side includes to increase your site's [...]$4.95/mo. 100 MB5 GB
WebHero Extreme Unix Plan featuresWebHero Extreme Unix Plan is the ultimate package if you want to create a dynamic, interactive, and visually stunning site.
Operating System:UnixDatabases Features:MySQLWeb Hosting Server Features:FTP AccountsBackupPassword Protect DirectoriesHost [...]
$9.95/mo. 1 GB40 GB
Windows - Shared Keep mouse
over features!
PriceDisk Space Transfer UpdatedFree Domain /
Allowed
WebHero Extreme Windows Plan featuresWebHero Extreme Windows Plan is the ultimate package if you want to create a dynamic, interactive, and visually stunning site.
Operating System:WindowsDatabases Features:MySQLMS AccessWeb Hosting Server Features:FTP AccountsBackupPassword Protect [...]
$14.95/mo. 1 GB40 GB

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TestimonialsCustomer testimonials

"I have been with webhero for ten years and have had great service. Price is a bit high but support and uptime is great. The recent price hike kind of upset me, however after contacting the Prsident of the company he saved me around $800 a year on eight sites. Thank you webhero for your great service."
Marvin Hanson ( travel@h... ) / hansontravels.com

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Social Networks

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WebHero account is having 7 followers and 8 plus one count.webhero.com GPlus Icon
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No official Blog yet!

ReviewsCustomer Ratings

The quick stats of Web Hero profile shows a note average of 5.1 out of 10, counting 10 opinions. (few listed on the top of the page)
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NonProfit (webmaster@l...)
Time Hosted: over 3 years
Global rating
Features
Cost
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47% Rate Increase Without Notice
We are a nonprofit who has hosted with WebHero since 2004. Our WebHero hosting rates increased 47% at renewal time without any advance notice. Our 2012 renewal bill was $50 for the hosting club and $149.50 for 12 months hosting (equalling about $12.50/mo for hosting compared to our 2011 rate of about $8.50/mo) WebHero's only explanation to us was that they offer 24/7 USA support. They also said we were to expect continued rate increases given the improvements to their website and services (the improved service is that you can now use their installer to load WordPress, etc - versus their previous system that charged $10 each time. Also, they have finally installed a modern, usable control panel). We did not appreciate, or expect, a 47% increase in fees and especially did not expect it to happen without any advance notice to us. WebHero is nonnegotiable on this issue. As a result, we are switching ISPs immediately. Our new ISP rate is $4/mo (locked in for 3 years), C-panel, and 24/7 USA [read more...]
-anonymous- (-no email-)
Time Hosted: over 3 years
Global rating
By and far the worst hosting company that exists on the internet. Very unreliable and required 2 months to move the domains away from their company.
2fiesty (webmaster@w...)
Time Hosted: over 3 years
Global rating
The one bad review by Mike Miller fails to mention that WebHero is still one of the few webhosts that offer a FREE webhosting plan, with basic services for simple sites, even if you are transferring a domain and not getting a new one. That's the only time others will give you free hosting.

I've used webhero for years and they are incredible. I've seen them set up a brand new site in less than two hours. Their customer support is incredible. I love their user interface for managing my account, and their ticket system. They have webmail, and great support features that lead you step by step (with pictures!) on how to do things. They are great.
harbourr (raminah@r...)
Time Hosted: over 3 years
Global rating
Features
Cost
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I'm shocked to see any negative feedback at all for catalog/webhero. I've been using them for over 10 years, since they first incorporated, and they are outstanding! New sites are up overnight, tickets are responded to quickly, I can get an American tech support 24/7 even during the holidays, they have an easy GUI interface for their customers, they offer every service you can possibly need, their prices beat MANY of their competitiors, and I've never had a problem with servers going down. I am a website developer; not only do they maintain several of my sites but I have recommended Webhero to clients as a web host for years. They have been simply fantastic. And no, I do not work for them.
Michael Miller (Mike@s...)
Time Hosted: over 3 years
Global rating
Features
Cost
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Initially I went with catalog.com/WebHero.com because they were low cost at $35 per year now they cost over $100 year. Plus they charge extra for what other host include. Their control panel is out dated, with features they removed several years ago.

I'm looking to for a new host.
David Diddlemier (zeta6969@g...)
Time Hosted: 1 to 2 years
Global rating
Features
Cost
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I have been with Webhero for two years now and my service has been nothing but stellar. They may have had problems in the past but since I have been with them I have never had server trouble, their 24x7 American (no trouble understanding them and no scripts lol) based support has been wonderful and helpful, and their new Plesk based control panel has lots of nifty features.
L Parker (lp@s...)
Time Hosted: over 3 years
Global rating
Features
Cost
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Web hero / Catalog servers are probably just above average in terms of speed and reliability, but where they absolutely stomp the competition is in technical support. I don't know how many guys they have, or what their client load is, but I have spoken to a REAL LIVE PERSON at all hours of the day and night! Sure, sometimes the on-hold times have been lengthy, but in every occasion except 1 in over 9 years of using them, they have almost never failed to resolve the issue. Now they just hiked there prices, which I'm not so happy about, but other than that this is THE IDEAL HOST FOR NEW USERS
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