webafrica.co.za review

10 user reviews, 0 support responses, 0 testimonials, 8 products, 0 promotions, 5 social accounts, 1033 domains, 4477 hosted, Alexa #74840, listed 2009 (#12969)

Most Recent Customer Reviews

-anonymous- (-no email-)
Time Hosted: 3 to 6 months
Global rating
Literally the worst company I have EVER encountered!
Wish I could give them negative 5 stars!
They seem extremely responsive and helpful to get you signed up and to seal the deal but once they have your money, you will not hear from them again - mark my words.
I have called hundreds of times; been placed on hold for hours on end; got transferred from consultants to consultants with no clear answers, help or solutions; I have sent uncountable emails with only pre-generated responses but no one actually gets back to you on anything.
Absolutely WORST customer service!
Definitely the worst company in South Africa.
Don't waste your time, energy or money.
YOU WILL REGRET IT!
-hidden- (-hidden-)
Time Hosted: 2 to 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
Tried to go fibre:
Vumatel was great, Webafrica after they sold me the package there seemed to be a complete loss of interest.
Phonecalls were not answered, E mails un-answered.
Not good!!
-anonymous- (-no email-)
Time Hosted: over 3 years
Global rating
They used to be really good at one point, but their level of customer service had dropped really badly over time. It all comes down to a don't care attitude where the support or accounts person you speak to couldn’t be bothered if you have a problem or not. Their ability to respond to customers timeously is nothing less than disgraceful. I had to wait for almost a month for their accounts department and only got things going after continually phoning them. I regret using them as my ISP.
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Overview

Services: Web HostingDomain Registration

About webafrica.co.za

History
Web Africa is a multi-award winning, privately owned internet service provider (ISP) that provides broadband internet access and hosting solutions for local and international clients. Founded in 1997, Web Africa has continually pioneered the industry with first to market ADSL innovations.

Their expertise in operating multiple hosting clusters and automated solutions has resulted in a year-on-year growth of over 70%, making them the 2nd largest hosting provider in South Africa.

With over 30,000 subscribers, 125 employees and offices in Cape Town and operations in the USA, the companies' top-quality support infrastructure has been lauded by customers as one of the best in the industry.

Partners
Smartcom recently invested in Web Africa, taking up a 30% stake in the company. As an experienced operator in the mobile telecoms space, the Smartcom consortium brings additional management and industry expertise to the table, allowing the company to expand further on their offerings while also launching its own network.

Web Africa is a member of the Internet Service Providers Association of SA (ISPA) and has strategic partnerships with Telkom, Internet Solutions and Teraco

Culture
The company’s young and dynamic culture has created an ideal environment for creativity and innovation. They actively attract top technical talent through their unorthodox, Google-style work ethic, which enhances customer service and encourages a low staff turnover.

Research and Development
They invest significant resources in research and development, and their ethos of innovation has led to the development of many of their own technologies such as the prepaid ADSL and DSLSecure (an effective measure against bandwidth theft and hacking), a first to the SA market.

Web Africa provides solutions for corporate, small and medium enterprises, home users and resellers. Their products include shared hosting, dedicated servers, dial-up and ADSL Internet connectivity. They also have one of the strongest reseller programs in SA.

Social Responsibility
Though not dictated to by quotas, Web Africa endeavours to make black economic empowerment (BEE) a priority, and currently has an approx 60% non-white staff complement. Many of their customers are black-owned businesses, and, by providing IT services and the necessary infrastructure and training to expand, they are actively supporting the growth of many self-owned BEE companies.

webafrica.co.za Cover
Website research for webafrica.co.za on May 5, 2009 by WebHostingTop

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PlansWebsite Products

Shared - Linux Keep mouse
over features!
PriceDisk Space Transfer UpdatedFree Domain /
Allowed
StandardfeaturesControl Panel : CPanel$2.90/mo.2 GBunmetered
PremiumfeaturesControl Panel : CPanel$5.88/mo.5 GBunmetered
Premium PlusfeaturesControl Panel : CPanel$14.82/mo.unlimitedunmetered
VPS - Linux Keep mouse
over features!
PriceDisk Space Transfer UpdatedRAM /
Dedicated IPs
Starterfeatures
RAM : 1000 MB
CPU : 1 core
$7.37/mo.10 GBunmetered 1 GB
Standardfeatures
RAM : 2000 MB
CPU : 1 core
$22.26/mo.50 GBunmetered 2 GB
Premiumfeatures
RAM : 4000 MB
CPU : 2 cores
$37.15/mo.100 GBunmetered 4 GB
Premium Plusfeatures
RAM : 6000 MB
CPU : 3 cores
$52.04/mo.150 GBunmetered 6 GB
Ultimatefeatures
RAM : 8000 MB
CPU : 4 cores
$74.38/mo.300 GBunmetered 8 GB

Contact information is managed by webafrica.co.za representatives sales@w..., info@w..., support@w..., webmaster@w..., admin@w..., contact@w... [login] Claim this businessCreate a free account to manage webafrica.co.za listing!

Web stats

Web Site Title: Web Hosting, ADSL Internet, Domains - Webafrica
Website Description: Want the Web? With everything from fuss-free home & business ADSL to web design, domains & cloud-based VPS web hosting, Web Africa has you covered.
Targeting: South Africa
Statistics
Site in business since:
Links to the site: 298
Details for https://www.webafrica.co.za/
Website DNS: justin.ns.cloudflare.com => 173.245.59.187 ( San Francisco ) / CloudFlare Inc. - cloudflare.com
kiki.ns.cloudflare.com => 173.245.58.180 ( San Francisco ) / CloudFlare Inc. - cloudflare.com
MX::webafrica-co-za.mail.protection.outlook.com => 213.199.180.170 ( Redmond ) / Microsoft Limited - microsoft.com
Server Software: cloudflare
Website FIRST IP: 104.20.58.32
IP Location Country/State/City: United states / Arizona / Phoenix - see top providers in United States, Arizona
ISP Name / ISP URL: CloudFlare Inc. / cloudflare.com
Website Extra IPs: 104.20.57.32 ( Phoenix, Arizona ) CloudFlare Inc. - cloudflare.com
27972
  Google+ Shares Count: 0

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News

Web Africa leads vendor-neutral data move - Web Africa (webafrica.co.za) is the first traditional Internet Service Provider (ISP) to move into the vendor-neutral data centre, Teraco. The world-class hosting facility is the first of its kind in South Africa, and is expected to bring a host of benefits to the ISP.
Matthew Tagg, MD of Web Africa says that two elements are central to the benefits: the first is vendor neutrality, and the second is the fact that Teraco is in a class of its own in terms of data centre hosting in SA.
"Vendor-neutrality means that redundancy and reliability are greatly enhanced," he says. "Because Teraco hosts a number of carriers, we are not limited to a single provider should their network fail. This means guaranteed uptime and better performance for our customers."
For Web Africa, it also means significant reductions in its support load, translating into business efficiencies for the company.
In addition, vendor-neutrality enables Web Africa to pick and choose the type of services it needs from [search all webafrica.co.za news]

Social Networks

https://www.linkedin.com/company/web-africa
About: Founded in 1997, we are a privately owned internet service provider (ISP), providing broadband internet access and hosting solutions across South Africa to both home and business customers in equal measure.

With over 30 000 subscribers enjoying our world-class network experience, we have consistently been independently rated as one of the leading ISPs in South Africa, since first winning the title of Best ADSL Service Provider in 2006.

Our customers are now supported by a staff of more than 120 Web Africans, who spend every day trying to go beyond the call of duty, which we think is why we are close to achieving our goal of becoming South Africa's most loved and trusted ISP.

Web Africa (est. 1997) is a Privately Held entity having 620 followers on LinkedIn and 51-200 employees, industry Internet.
https://plus.google.com/+webafrica
About: Webafrica, the fastest ISP on a connection you can trust. Get up to 10Mbps speeds. Call us: 086 000 9555
Webafrica account is having 588 followers and 0 plus one count. Last activity on May 24, 2018. See recent Google Plus Posts:
webafrica.co.za Icon
- Choosing the right WiFi Signal. 2.4GHz or 5GHz - what's the difference and which should you choose? What is the difference between 2.4GHz and 5GHz WiFi? | Webafrica Blog
- You're running out of time to enter our #WebafricaEffingFast Scooter Competition! Get here now! Updated #WebafricaEffingFast Scooter Competition | Webafrica Blog
- https://www.webafrica.co.za/blog/uncategorized/where-to-grab-free-movies-legally/ Where to grab Free Movies, Legally | Webafrica Blog
webafrica.co.za Blog  (RSS error) Blog added on 2012 Feb, with total 236 articles, language en-US. See recent blogs summary posts:
- 5 Free Online CV Creation Tools - In the next episode of our “Free stuff from the internet” series, we will be taking a look at how to create an epic CV using free resources from around the web. Employers today expect a whole lot more
- 5 Weirdly Easy Steps for Better WiFi Signal at Home - We found this helpful video on how you can improve your WiFi signal at home in five easy steps. These are tips we go through often when troubleshooting WiFi issues with Webafrica customers, and we ...
- Where to download Free Images - There are a million reasons to download images off of the internet. Maybe you're a mom making a birthday invite for your six-year-old or maybe you're an entrepreneur creating your first website or fly

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webafrica.co.za domain trend

ReviewsCustomer Ratings

The quick stats of webafrica.co.za profile shows a note average of 2.2 out of 10, counting 10 opinions. (few listed on the top of the page)
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Dumb Webafrica Customer (-hidden-) / No thanks
Time Hosted: 2 to 3 years
Global rating
Features
Cost
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Webafrica wins poorest hoster in the world
I am so sick of having to explain the myriad of problems with webafrica, I can only say they are disgusting. Had enough, forced to find a better hosting company. They will kill your business if you host with them.
-hidden- (-hidden-) / 8bitscreative.com
Time Hosted: over 3 years
Global rating
Features
Cost
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Slow support, no concern for client
Webafrica truely do not give a hoot about their clients. The only phone line that gets answered immediately is the sales line. After you have signed up try phone support. I have waited upto 50 minutes for them to answer. I have waited upto a week for an answer on a support email.

They also not scared to place a "website suspended" notice on your clients site, without contacting you to ensure there is no mistake and to find out the facts.

Webafrica, you suck
-hidden- (-hidden-)
Time Hosted: over 3 years
Global rating
Features
Cost
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webafrica sucks, is useless -i want OUT.
webafrica sucks, is useless -i want OUT. From failing to get back to you; rudeness; line managers/ directors unwilling to talk to you; today i am cancelling my accounts.
Mario Koppers (mkoppers@c...)
Time Hosted: 6 mo. to 1 year
Global rating
Features
Cost
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Bunch of irrational Bullies - just don't go there
Having had two uncapped accounts with this lot,they have twice reprimanded me for abuse of their service, while I never exceeded the limits they had laid down.
Twice now I have received letters telling me that my use was excessive, and that my account is throttle and liable to be cancelled. That while it was clear from the metering they provide on their website that there was still a 1GB to go before I would reach any kind of limit.
The little man at the call centre informed me that it was because I nearly exceeding my limit -go figure. Another guy phoned later to tell me that they also had a 21 day limit - of course there is nothing obvious on their website about the 21 days.
Poor business philosophy and totally idiotic customer relations. Makes you wish you were back on Mars. What a bunch of bunglers
Candi (candinewton@y...)
Time Hosted: 6 mo. to 1 year
Global rating
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I have personally experienced Web Africa to be one of the fastest ISP's in South Africa, with the best support I've had to date. Their service and quality products are well worth the price differences of other ISP's.
Gunga Coon (marcoparrish@g...) / fuckwebafrica.com
Time Hosted: over 3 years
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They do not care about customer retention at all. They have got top go. Their network sucks donkeys. I'll take them down single handedly!!
Rowan (rowan@s...)
Time Hosted: over 3 years
Global rating
Features
Cost
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Poor email delivery rate. Speed of Email delivery is sometimes in excess of 40 mins. The worst accounting and billing department as well, they charge you for sevices they didn't deliver, then play hard ball to sort it out. Not a recommended ISP.

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