webafrica.co.za review

This review cover a general impression of webafrica.co.za product features like reliability, support, data center, price & more. Brand #12969, listed since .

Most Recent Customer Reviews

-anonymous- (-no email-)
Time Hosted: over 3 years
Global rating
They used to be really good at one point, but their level of customer service had dropped really badly over time. It all comes down to a don't care attitude where the support or accounts person you speak to couldn’t be bothered if you have a problem or not. Their ability to respond to customers timeously is nothing less than disgraceful. I had to wait for almost a month for their accounts department and only got things going after continually phoning them. I regret using them as my ISP.
Dumb Webafrica Customer (-hidden-)
Time Hosted: 2 to 3 years
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Webafrica wins poorest hoster in the world
I am so sick of having to explain the myriad of problems with webafrica, I can only say they are disgusting. Had enough, forced to find a better hosting company. They will kill your business if you host with them.
-hidden- (-hidden-)
Time Hosted: over 3 years
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Slow support, no concern for client
Webafrica truely do not give a hoot about their clients. The only phone line that gets answered immediately is the sales line. After you have signed up try phone support. I have waited upto 50 minutes for them to answer. I have waited upto a week for an answer on a support email.

They also not scared to place a "website suspended" notice on your clients site, without contacting you to ensure there is no mistake and to find out the facts.

Webafrica, you suck
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Overview

About webafrica.co.za

History
Web Africa is a multi-award winning, privately owned internet service provider (ISP) that provides broadband internet access and hosting solutions for local and international clients. Founded in 1997, Web Africa has continually pioneered the industry with first to market ADSL innovations.

Their expertise in operating multiple hosting clusters and automated solutions has resulted in a year-on-year growth of over 70%, making them the 2nd largest hosting provider in South Africa.

With over 30,000 subscribers, 125 employees and offices in Cape Town and operations in the USA, the companies' top-quality support infrastructure has been lauded by customers as one of the best in the industry.

Partners
Smartcom recently invested in Web Africa, taking up a 30% stake in the company. As an experienced operator in the mobile telecoms space, the Smartcom consortium brings additional management and industry expertise to the table, allowing the company to expand further on their offerings while also launching its own network.

Web Africa is a member of the Internet Service Providers Association of SA (ISPA) and has strategic partnerships with Telkom, Internet Solutions and Teraco

Culture
The company’s young and dynamic culture has created an ideal environment for creativity and innovation. They actively attract top technical talent through their unorthodox, Google-style work ethic, which enhances customer service and encourages a low staff turnover.

Research and Development
They invest significant resources in research and development, and their ethos of innovation has led to the development of many of their own technologies such as the prepaid ADSL and DSLSecure (an effective measure against bandwidth theft and hacking), a first to the SA market.

Web Africa provides solutions for corporate, small and medium enterprises, home users and resellers. Their products include shared hosting, dedicated servers, dial-up and ADSL Internet connectivity. They also have one of the strongest reseller programs in SA.

Social Responsibility
Though not dictated to by quotas, Web Africa endeavours to make black economic empowerment (BEE) a priority, and currently has an approx 60% non-white staff complement. Many of their customers are black-owned businesses, and, by providing IT services and the necessary infrastructure and training to expand, they are actively supporting the growth of many self-owned BEE companies.

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Website research for webafrica.co.za on May 5, 2009 by WebHostingTop

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Targeting: South Africa
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News

Web Africa leads vendor-neutral data move - Web Africa (webafrica.co.za) is the first traditional Internet Service Provider (ISP) to move into the vendor-neutral data centre, Teraco. The world-class hosting facility is the first of its kind in South Africa, and is expected to bring a host of benefits to the ISP.
Matthew Tagg, MD of Web Africa says that two elements are central to the benefits: the first is vendor neutrality, and the second is the fact that Teraco is in a class of its own in terms of data centre hosting in SA.
"Vendor-neutrality means that redundancy and reliability are greatly enhanced," he says. "Because Teraco hosts a number of carriers, we are not limited to a single provider should their network fail. This means guaranteed uptime and better performance for our customers."
For Web Africa, it also means significant reductions in its support load, translating into business efficiencies for the company.
In addition, vendor-neutrality enables Web Africa to pick and choose the type of services it needs from [search all webafrica.co.za news]

Social Networks

https://www.linkedin.com/company/web-africa
About: Founded in 1997, we are a privately owned internet service provider (ISP), providing broadband internet access and hosting solutions across South Africa to both home and business customers in equal measure.With over 30 000 subscribers enjoying our world-class network experience, we have consistently been independently rated as one of the leading ISPs in South Africa, since first winning the title of Best ADSL Service Provider in 2006.Our customers are now supported by a staff of more than 120 Web Africans, who spend every day trying to go beyond the call of duty, which we think is why we are close to achieving our goal of becoming South Africa's most loved and trusted ISP.
Web Africa (est. 1997) is a Privately Held entity having 620 followers on LinkedIn and 51-200 employees, industry Internet.
https://plus.google.com/+webafrica
About: Webafrica, the fastest ISP on a connection you can trust. Get up to 10Mbps speeds. Call us: 086 000 9555
Webafrica account is having 572 followers and 1022 plus one count. See recent Google+ Posts:
webafrica.co.za GPlus Icon
- #iOS10 Widgets - This is how to use them :-) iOS 10 Widgets Are Great: Here’s How to Put Them to Good Use
- This is how to make a #RaspberryPi retro console Make a Raspberry Pi-Powered Retro Console Inside a NES Cartridge
- How to Build Your Own Custom #Ubuntu Installation How to Build Your Own Custom Ubuntu Installation
webafrica.co.za Blog Blog added on Feb, 2012, with total 165 articles, language en-US. See recent blogs summary posts:
- Win A R7000 Summer Holiday! - Competition now closed. Congratulations to Andrew Mills, we hope he enjoys travelling with AccommoDirect. And a big thank you to everyone who participated. AccommoDirect.com, one of South Africa's top
- 2 Months Free Fibre With Webafrica And Openserve - We're Excited To Announce: Data Has Fallen Webafrica in partnership with Openserve brings you a great new discount. We've ensured that data prices have finally fallen by offering the first 2 months of
- Get On The Map With Local Domains - Save On Local Domains This October*! Want to feature on the map? Our local domains are now so cheap you can afford to be seen! Local Domains: 40% off Because local is lekker and we know you want to ...

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ReviewsCustomer Ratings

The quick stats of webafrica.co.za profile shows a note average of 2.3 out of 10, counting 8 opinions. (few listed on the top of the page)
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-hidden- (-hidden-)
Time Hosted: over 3 years
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webafrica sucks, is useless -i want OUT.
webafrica sucks, is useless -i want OUT. From failing to get back to you; rudeness; line managers/ directors unwilling to talk to you; today i am cancelling my accounts.
Mario Koppers (mkoppers@c...)
Time Hosted: 6 mo. to 1 year
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Bunch of irrational Bullies - just don't go there
Having had two uncapped accounts with this lot,they have twice reprimanded me for abuse of their service, while I never exceeded the limits they had laid down.
Twice now I have received letters telling me that my use was excessive, and that my account is throttle and liable to be cancelled. That while it was clear from the metering they provide on their website that there was still a 1GB to go before I would reach any kind of limit.
The little man at the call centre informed me that it was because I nearly exceeding my limit -go figure. Another guy phoned later to tell me that they also had a 21 day limit - of course there is nothing obvious on their website about the 21 days.
Poor business philosophy and totally idiotic customer relations. Makes you wish you were back on Mars. What a bunch of bunglers
Candi (candinewton@y...)
Time Hosted: 6 mo. to 1 year
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I have personally experienced Web Africa to be one of the fastest ISP's in South Africa, with the best support I've had to date. Their service and quality products are well worth the price differences of other ISP's.
Gunga Coon (marcoparrish@g...)
Time Hosted: over 3 years
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They do not care about customer retention at all. They have got top go. Their network sucks donkeys. I'll take them down single handedly!!
Rowan (rowan@s...)
Time Hosted: over 3 years
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Poor email delivery rate. Speed of Email delivery is sometimes in excess of 40 mins. The worst accounting and billing department as well, they charge you for sevices they didn't deliver, then play hard ball to sort it out. Not a recommended ISP.
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