Tera Byte review
This review cover a general impression of web.tera-byte.com product features like reliability, support, data center, price & more. Brand #2119, listed since .
Most Recent Customer Reviews
I have hosted with this company for 7 years, and after requesting the cancellation of my account they failed to follow up on the close request and then billed me for another full year. They refuse to refund my money. DO NOT GIVE THESE GUYS YOUR CREDIT CARD NUMBER ... they will charge you and not refund your money if they make a mistake... heck they wont even acknowledge that they made a mistake.
i have been with them for absolutely ever just for home internet. the things everyone else say are true. worst customer service. I call in with a problem about slow internet/not working at all. they attribute it to slow bandwidh in the area. i mean it wont even load my email thats how bad. the list goes on and on.
ive wanted to shoot myself about a dozen times for being with them.
My bill exceeds $100 a month
About Tera ByteTera-byte Dot Com Inc is a privately held Corporation in the city of Edmonton in the province of Alberta, Canada. Tera-byte Dot Com Inc main office and datacenter is located at #900 CN Tower Edmonton Alberta. Tera-byte Dot Com Inc also maintain an administrative office is Agassiz B.C and a technical office in Avon Ohio, and Toronto Ontario. Tera-byte Dot Com Inc is the Parent Company responsible for http://www.tera-byte.com, http://www.4webspace.com, http://www.redirection.net, http://www.spaceports.com, http://www.spacemail.com websites. Tera-byte Dot Com Inc offers web hosting packages and services which includes Shared Web Hosting, Virtual Servers, Co-located Servers, Dedicated Servers, Domain Name Registration and Wireless High-Speed Internet Access.
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Customer service is horrible.
Site is outdated, login/control panel is from 1992.
Prices are high compared to other registrars.
By the way, they aren't a registrar, they are the middle man.
If you forget your password or want to make changes to your domain, they ask for a $50 processing fee so you have to fax them and then they fax the registrar.
It is so backwards.
Oh and by the way, the representative on the phone was extremely rude, continued to raise his voice, saying "you are not listening, you don't understand DEAR"
Horrible. If you are reading this and researching registrars or web hosting, I'm telling you, don't sign up with them.
They seem all nice and polite when they ask for your credit card, but after that, if there is a problem, they will treat you horribly and raise their voice on the phone.
I'm a tera-byte.com customer since the nineties and I have several websites with them.
They are perfectly solid, reliable and efficient. Yes, his home page seems (is) somewhat stuck in the last century, as their offer too, but believe me, it works.
They have no 'unlimited' plans, but had you read the fine-print of this unlimited stuff? I even proposed to some of the "top10" of this moment via online-chat to host a website using the current resources I am using with a shared 4U terabyte plan, and all them referred me to some sort of $1xx/month virtual server accounts, as my actual requirements surpassed his 'unlimited' shared server world.
So, do you want simply host without the unlimited (fine-printed) stuff? Go on with ye olde tera-byte!
About the customer support: Simply perfect. For me, plain and effective email and quick responses is enough.
I'll be moving to a Media Temple Dedicated Virtual account. I know their Grid Service has been a nightmare, but their DV is decent. Pricey by most standards, but still cheaper than Tera-byte and double the storage, 10 times the bandwidth, more ram... and it sees feature updates.
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