Tera Byte review

This review cover a general impression of web.tera-byte.com product features like reliability, support, data center, price & more. Brand #2119, listed since .

Most Recent Customer Reviews

-anonymous- (-no email-)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
The claim internet speed of 6 to 20mb/s. In the many years we have been with them we have never seen more that 1.1mb/s. Long before you reach your monthly limit they slow down hour service to well under 1mb/s. Most days the average speed is 0.8mb/s or slower. I have called them dozens of time over many years. They send someone out who always says that it should be better now and it never is. The first time there is any other competitor in our area we are gone!
-anonymous- (-no email-)
Time Hosted: over 3 years
Global rating
Dont give them your credit card
I have hosted with this company for 7 years, and after requesting the cancellation of my account they failed to follow up on the close request and then billed me for another full year. They refuse to refund my money. DO NOT GIVE THESE GUYS YOUR CREDIT CARD NUMBER ... they will charge you and not refund your money if they make a mistake... heck they wont even acknowledge that they made a mistake.
bob (kartyman550@g...)
Time Hosted: over 3 years
Global rating
Features
Cost
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Control Panel
THEIR THE WORST
i have been with them for absolutely ever just for home internet. the things everyone else say are true. worst customer service. I call in with a problem about slow internet/not working at all. they attribute it to slow bandwidh in the area. i mean it wont even load my email thats how bad. the list goes on and on.
ive wanted to shoot myself about a dozen times for being with them.

My bill exceeds $100 a month
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Overview

About Tera Byte

Tera-byte Dot Com Inc is a privately held Corporation in the city of Edmonton in the province of Alberta, Canada. Tera-byte Dot Com Inc main office and datacenter is located at #900 CN Tower Edmonton Alberta. Tera-byte Dot Com Inc also maintain an administrative office is Agassiz B.C and a technical office in Avon Ohio, and Toronto Ontario. Tera-byte Dot Com Inc is the Parent Company responsible for http://www.tera-byte.com, http://www.4webspace.com, http://www.redirection.net, http://www.spaceports.com, http://www.spacemail.com websites. Tera-byte Dot Com Inc offers web hosting packages and services which includes Shared Web Hosting, Virtual Servers, Co-located Servers, Dedicated Servers, Domain Name Registration and Wireless High-Speed Internet Access.

web.tera-byte.com Screenshot
Website research for Tera Byte on June 1, 2005 by WebHostingTop

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PlansWebsite Products

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PriceDisk Space Transfer UpdatedFree Domain /
Allowed
Tera Byte EB Web Hosting Plan featuresTera Byte EB Web Hosting Plan will be suitable for all small to medium sized web sites. Tera Byte EB Web Hosting Plan comes with Cobalt interface and POP3 e-mail accounts. Tera Byte EB Web Hosting Plan offers access to raw log files to its [...]$2.08/mo. 40 MB4 GB
Tera Byte 1U Web Hosting Plan featuresTera Byte 1U Web Hosting Plan will be suitable for all small to medium sized web sites. Tera Byte 1U Web Hosting Plan comes with Cobalt interface, POP3 e-mail accounts, Ensim interface and Web based file management. Tera Byte 1U Web Hosting Plan [...]$5.33/mo. 120 MB6 GB
Tera Byte 2U Web Hosting Plan featuresTera Byte 2U Web Hosting Plan will be suitable for small to medium size web sites. Tera Byte 2U Web Hosting Plan comes with Cobalt interface, POP3 e-mail accounts, Ensim interface, 30 day refund policy, Web based file management and Password [...]$6.25/mo. 200 MB10 GB
Tera Byte 3U Web Hosting Plan featuresTera Byte 3U Web Hosting Plan will be suitable for small to medium size web sites. Tera Byte 3U Web Hosting Plan comes with Cobalt interface, POP3 e-mail accounts, Ensim interface, 30 day refund policy, Web based file management, Web based stats [...]$7.08/mo. 400 MB20 GB
Tera Byte 3R Web Hosting Plan featuresTera Byte 3R Web Hosting Plan will be suitable for small to medium size web sites. Tera Byte 3R Web Hosting Plan comes with Cobalt interface, POP3 e-mail accounts, 30 day refund policy, Supports FrontPage 97/98/2000, Password protected directories [...]$7.58/mo. 600 MB30 GB
Tera Byte 4U Web Hosting Plan featuresTera Byte 4U Web Hosting Plan will be suitable for small to medium size web sites. Tera Byte 4U Web Hosting Plan comes with Cobalt interface, POP3 e-mail accounts, Ensim interface, 30 day refund policy, Web based file management, Web based stats [...]$8.25/mo. 800 MB40 GB
Tera Byte 4R Web Hosting Plan featuresTera Byte 4R Web Hosting Plan will be suitable for small to medium size web sites. Tera Byte 4R Web Hosting Plan comes with Cobalt interface, POP3 e-mail accounts, 30 day refund policy, Supports FrontPage 97/98/2000, Password protected directories [...]$13.12/mo. 800 MB50 GB

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ReviewsCustomer Ratings

The quick stats of Tera Byte profile shows a note average of 2.1 out of 10, counting 10 opinions. (few listed on the top of the page)
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Annie (xanniedepx@g...)
Time Hosted: over 3 years
Global rating
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Cost
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HORRIBLE.
Customer service is horrible.
Site is outdated, login/control panel is from 1992.
Prices are high compared to other registrars.

By the way, they aren't a registrar, they are the middle man.
If you forget your password or want to make changes to your domain, they ask for a $50 processing fee so you have to fax them and then they fax the registrar.

It is so backwards.

Oh and by the way, the representative on the phone was extremely rude, continued to raise his voice, saying "you are not listening, you don't understand DEAR"

Horrible. If you are reading this and researching registrars or web hosting, I'm telling you, don't sign up with them.

They seem all nice and polite when they ask for your credit card, but after that, if there is a problem, they will treat you horribly and raise their voice on the phone.
Tiffany (tiffany@r...)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
The owner, Steve, is who you get transfered to if you ask to speak to a supervisor. He says that he listens to all calls and reads all e-mails, but will then tell you that for $7 a year, you can't expect to get any kind of support. The owner actually said that to me today! I'm hositng over 20 sites through them through various member IDs (to seperate who pays for what within our companies). That's $140 a year JUST for redirection and an additional $9 a year per site for hosting. So for over $320 a year, I expect some help when I call in. They sent me to another site, which led me to another site, then another, then I ended up BACK at ter-byte. His employee, Matt, is also as rude as Steve is, but Steve doesn't really care. Again, because for only $7 a year, I'm WASTING HIS TIME BY CALLING IN FOR SUPPORT. There's an easy solution to this, move my $320+/year elsewhere.
Juan Prada (-no email-)
Time Hosted: over 3 years
Global rating
Features
Cost
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Control Panel
Tough, classic, simple and effective


I'm a tera-byte.com customer since the nineties and I have several websites with them.

They are perfectly solid, reliable and efficient. Yes, his home page seems (is) somewhat stuck in the last century, as their offer too, but believe me, it works.

They have no 'unlimited' plans, but had you read the fine-print of this unlimited stuff? I even proposed to some of the "top10" of this moment via online-chat to host a website using the current resources I am using with a shared 4U terabyte plan, and all them referred me to some sort of $1xx/month virtual server accounts, as my actual requirements surpassed his 'unlimited' shared server world.

So, do you want simply host without the unlimited (fine-printed) stuff? Go on with ye olde tera-byte!

About the customer support: Simply perfect. For me, plain and effective email and quick responses is enough.
Jack (-no email-)
Time Hosted: over 3 years
Global rating
Features
Cost
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Control Panel
The worst customer service you may ever encounter. An extremely confusing and poorly designed control panel. And rude rude and more rudeness on every problem you will encounter.
Jeremy (-no email-)
Time Hosted: over 3 years
Global rating
Features
Cost
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I have been with Tera-byte for almost a decade, with few problems on shared hosting an the last few years on a Virtual Server account. But as the software and hardware they use (which never seems to be upgraded) started to give me more issues, I really started to see how poor their service really is. They seem to have no interest in the fact that I have been with them so long and make no concessions to try and keep my business.

I'll be moving to a Media Temple Dedicated Virtual account. I know their Grid Service has been a nightmare, but their DV is decent. Pricey by most standards, but still cheaper than Tera-byte and double the storage, 10 times the bandwidth, more ram... and it sees feature updates.
Eric Sutherland (-no email-)
Time Hosted: over 3 years
Global rating
Features
Cost
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I was with this company for around 10 years. All in all the client/customer was a roll of of the dice ranging from fair to horrible. The last straw for me was when I was explaining to them that their policy of no phone support (and I mean, billing...trying to pay them) for their redirection service was a poor policy...especially for those hosting there as well, a MANAGER by the name of Derrick actually hung up on me. Done...I'm off to GoDaddy...much better support and they're willing to take my money happily.
Lyle (lyle@s...)
Time Hosted: 1 to 2 years
Global rating
Features
Cost
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Not at all good business - terrible support - and quite rude - by policy...
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