VPS Link review
This review cover a general impression of vpslink.com product features like reliability, support, data center, price & more. Brand #3805, listed since .
Renton, WA 98056
Phone: +1 206 838 9025
Fax: +1 206 838 9025
Most Recent Customer Reviews
If you are a legit business and growing, don't host with VPSLink! You're guaranteed problems. Their service level is about average until you start getting some serious traffic. Right in the middle of a big sale on our ecommerce site, they send the following email:
Our system administrators detected that your server is causing a heavy load on the node, to the extent that this was causing a negative impact on other customers. As a result, we have had to suspend your server. There are two possible causes:
1) You are running a known service or application on your VPS which is responsible for the resource usage. This is not permitted by our terms of service, as we do not allow processes which affect services to other customers. To unsuspend your server, please reply with specific information on the application, and your guarantee you will immediately stop it from using excessive resources. .
2) If you are not aware of any such service, it is likely your container has [read more...]
Over the long time I've hosted with them, I've seen many, many outages, and received horrid customer support.
Not long ago, their repository went down and they had absolutely no information to offer.
Now, they have disabled both of my accounts, after giving me less than an hour to respond to their request, which, is for me to fax in my government issued photo ID. I called, and of course, they cannot assist me, and I must use the ticket system. I do not have access to a fax machine, and seeing as tomorrow is a public holiday, I will now be experiencing a full 2 days of down time, at the minimum.
I will definitely be switching hosts, I've had it with this company.
About VPS LinkVPSLink provides unmanaged Virtual Private Server hosting and related services to individuals, as well as small and medium-sized businesses. We cater to Linux gurus who prefer to have root access and manage their own services with minimal technical assistance.
We recognize that our customers rely on us to provide them with affordable, reliable VPS hosting, and we pride ourselves on maintaining high uptime with low prices. In fact, not only are our prices some of the lowest in the industry, but we recently moved to a larger data center to improve the performance of our hosting architecture.
While we love to talk about our service, our customers have already said it all: see our VPSLink Customer Testimonials to find out why VPSLink customers refuse to host anywhere else.
* Alert - Maintaining a vigilant watch for our customers' needs.
* Brisk - Displaying extraordinary energy in solving customer issues.
* Enterprising - Finding the solution to every problem.
* Prompt - Waiting for you. Our customers are our business, and always come first.
* Quick - Exhibiting great prowess in bringing new products to market first.
* Ready - Standing by to back you up.
* Spirited - Enjoying every aspect of our jobs.
VPSLink strives to become the leading web hosting provider of virtual dedicated servers and VPS web hosting solutions, with prices and uptime that consistently impress our customers and baffle our competition. We will continue to refine our powerful yet easy-to-use products, implementing new value-added features and improving usability based on customer feedback.
VPSLink Network Datacenter
VPSLink's datacenters are located in Boston, Massachusetts. Our datacenter features services designed to ensure fully redundant connectivity and maximum performance.
Restricted access to the Network Operations Center is monitored by qualified personnel 24 hours a day. Visitors and customers are only allowed on-site if escorted by Network Operations Center staff. The entire Network Operations Center is monitored, ensuring prompt response and thorough coverage to fire or security alarms.
The Network Operations Center uses industry-standard SNMP (Simple Network Management Protocol) and provides round-the-clock monitoring of all hardware, including routers, switches, UPS systems, and servers. The Network Operations Center also monitors power, environmental factors (such as temperature and humidity), generator status, and network connectivity. All critical services/ports are monitored, including FTP, HTTP, SMTP, HTTPS, SSH, TELNET, and POP3. We provide network monitoring of the Local Area Network, Internet connectivity (all routers, switches, and wiring), and the Internet backbone. Our close and constant communication with our upstream backbone providers ensures that our customers have constant access to high performance Internet connections. Failure on any monitoring service results in audible alarms, LAN messages, and alerting our staff paging system.
Connected via private peering connections and public Network Access Points (NAPs), our redundant network is designed to offer forward-thinking scalability within the existing network infrastructure. VPSLink utilizes multiple major upstream providers and several peering partners to ensure continuous Internet connectivity, greater route diversity, and ultimately, enhanced Internet performance. This strategic combination allows customer traffic to be routed over the best available connections. If reliable and highly available hosting connectivity is critical to your online business, VPSLink is committed to partnering in your success.
All VPSLink servers are housed in a high security, commercial-grade datacenter.
Our datacenter has been designed to withstand earthquakes and features Uninterruptable Power Supply Units backed by Diesel Generators to ensure that your VPSLink services will not fail to a blackout or natural disaster.
Spry and VPSLink Hardware
Each VPSLink hardware node features reliable, high-performance hardware and a switch to ensure maximum availability and unhindered throughput.
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SiteGround, owned by STD Group, has received the RealMetrics 100 percent shared hosting uptime award for November. In addition to receiving honors for 100 percent uptime, SiteGround also recorded one of the best support response time scores with the average support ticket being resolved with 15 minutes.RealMetrics activates actual accounts at Web hosting providers and monitors them for uptime, Web speed, email reliability, email latency and support response time. Other award winners for November include Aplus.net for highest shared hosting Web speed, VPSLink.com for highest VPS hosting uptime and Webmail.us for highest overall email performance and 100 percent email uptime.As an independent provider of objective performance metrics, RealMetrics enables Internet businesses to ... [search all vpslink.com news]
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Fun started when VPSes got blocked due to unpayed bills with no prior notification by email. I couldn't even ask support, as the support console has been locked out too (only creating new tickets was possible, no way to read the answer)!
I had a hard time migrating all my sites to a new host, but even with that, they cannot issue a refund for one of the servers without taking some fee first!
I'm very disappointed with the hosting, that served me excellent for four years.
This disabling was supposed to be done after I received 24 hour notice via email (far too short in my opinion for such a minor issue). However, VPSlink screwed up, not setting the ticket permissions such that I got the email or could access the ticket.
So, my first "notice" was that my website was disabled. I went into a panic trying to find out what went wrong. (Why did they never call me beforehand? They have my phone number, and I think that's a much quicker and more professional way to know whether I got the message that my server was using too many resources and was about to be disabled.) I finally deduced that there was a permissions problem because in response to the support ticket I opened, [read more...]
Some days ago i registered in vpslink.com and use its vps for hosting my website.
But 8 hours ago, they closed my web service without notifying me because i do not reply them a ticket:
Your order has been received and approved. However, we do need a full
address and city entered into the account. Please reply to this email
including your street address and city so we may update our records.
Let us know if you have any questions.
In fact, i do not recieve any email to notify this ticket. But they closed my website. They say that i must wait unitl tomorrow morning their bill staff review.
Now, my website is still closed.
I do not known why they did not call me via phone before close my website, why they did such rude things.
Now i have to search for another web hosting service because i do not believe in vpslink.com any more.
I am very upset and I hate them. They make me a great loss.
Fraudulent order information is one of the primary concerns which our billing department faces when processing orders - by your description, it sounds as though our billing department detected inaccuracies in the information which you provided when you signed up, gave you notice of their intent to suspend your account if you did not respond, and followed through with their notice when no response was received.
I would be happy to credit your VPSLink account with a month of free service as a gesture of goodwill in light of this misunderstanding if and when you choose to sign up with us again providing that you enter accurate billing and contact information.
Please follow up with me by private message on the VPSLink forums - my username there is DanL@VPSLink - or create a [...]
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