vps.net review

This review cover a general impression of vps.net product features like reliability, support, data center, price & more. Brand #11953, listed since .

Most Recent Customer Reviews

Matt Leads (carcrank@g...)
Time Hosted: under 1 month.
Global rating
Features
Cost
Customer Relation
Anything for a price and the bills keep comin'
Really? Sign up for Windows server (one of 100 listed, but no price difference mentioned). Oh no. That $10 sign up fee becomes $47 pretty fast. NO THANKS. What a scam.

JUST BE TRANSPARENT about your service and prices. That's no way to run a business.
Mompracem (nemovoland@g...)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
70-80% uptime
I've been hosting websites since 1996 and so far VPS.net has been my worst experience. When I signed up in 2010 it wasn't that bad and I liked their flexibility they offered with their plans, to add more resources to your machine without committing to rent a whole server. However, since the end of that year their quality started declining ever since. Outages of entire DAYS, dns failing, servers hanging without notice. If anything happens they will push you to buy extra resources or subscribe for very expensive managed services. Customer support, while polite, is not that helpful; usually the first contact will only redirect you to a senior engineer, and it will take more time.
Mark Gutman (semen.baklanov2012@y...)
Time Hosted: 1 to 3 months
Global rating
Features
Cost
Customer Relation
Control Panel
vps net is worst
Vps net wanted to make some extra money and when I started to ask questeions, Rus Foster, MD of VPS net simply deleted himself all my code. It's was not just some mistake, he did it on purpose, he even doesn't regret. I asked him to return my property, but he refused and wrote to me that going to delete all my data base, 1 day after he even sent me a message that all my data base destroyed. Vps net really shits on every one. If you want, you are wellcome to read it here: http://vps-net-review.com/ I collected all the print screens and mails from them.
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Listed and verified since 2009

Overview

About Vps.net

Cloud Hosting Innovation

Launched in 2009 as part of the UK2Group, VPS.NET is a leading cloud services provider, offering cloud hosting to over 10,000 clients, in more than 180 different countries. Since its inception in 2009, VPS.NET has continued to push the market forward, bringing forth numerous innovations to the industry, like rebootless resource upgrades, and allowing for clients to choose from 18 different datacenters to host their site.

Founded in 1998, the UK2Group has humble beginnings starting in London, England. The company began as a domain registrar, with just a few employees working together to change the industry. Focused around industry innovation and customer service, the company expanded quickly, acquiring customers and competitors at a rapid rate. Today UK2Group provides services for over 1,000,000 customers, across it's 14 brands.

Source: https://www.vps.net/about-vps-net

Special pages


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Website research for Vps.net on August 22, 2016 by WebHostingTop

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PlansWebsite Products

Linux - Cloud Keep mouse
over features!
PriceDisk Space Transfer UpdatedRAM /
Dedicated IPs
WP BUSINESS featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Category : Wordpress
Support Options : Email, Help Desk, Phone / Toll-Free, Forum, Live Chat, Available 24/7
Hosted domains : 1
Free domains : 0
Dedicated IP's : 0

1 WordPress install

WordPress Cloud Server Features
Reliable Cloud Servers

Our WordPress hosting uses our powerful cloud infrastructure, which has been designed with reliability at its core. Our engineers designed the service with automatic [...]
Plan URL : https://www.vps.net/products/wordpress-cloud
$20.00/mo. 5 GBunmetered
WP PRO featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Category : Wordpress
Support Options : Email, Help Desk, Phone / Toll-Free, Forum, Live Chat, Available 24/7
Hosted domains : 3
Free domains : 0
Dedicated IP's : 0

3 WordPress installs

WordPress Cloud Server Features
Reliable Cloud Servers

Our WordPress hosting uses our powerful cloud infrastructure, which has been designed with reliability at its core. Our engineers designed the service with automatic [...]
Plan URL : https://www.vps.net/products/wordpress-cloud
$60.00/mo. 25 GBunmetered
WP HIGH featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Category : Wordpress
Support Options : Email, Help Desk, Phone / Toll-Free, Forum, Live Chat, Available 24/7
Hosted domains : 5
Free domains : 0
Dedicated IP's : 0

5 WordPress installs

WordPress Cloud Server Features
Reliable Cloud Servers

Our WordPress hosting uses our powerful cloud infrastructure, which has been designed with reliability at its core. Our engineers designed the service with automatic [...]
Plan URL : https://www.vps.net/products/wordpress-cloud
$150.00/mo. 50 GBunmetered
Linux/Windows - VPS Keep mouse
over features!
PriceDisk Space Transfer UpdatedRAM /
Dedicated IPs
VPS0.5GB featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Support Options : Email, Help Desk, Phone / Toll-Free, Forum, Live Chat, Available 24/7
RAM : 512 MB
CPU : 1 Core
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 0

Ideal for simple websites, secondary nameservers & small test environments.
CentOS (Free)
Ubuntu (Free)
Windows Std Edn (+$7.50/mo)
cPanel + CentOS (+$10.00/mo)

Locations:
US – New York City
US – Salt Lake City
UK – London
CA – Toronto
US – [...]
Plan URL : https://www.vps.net/products/ssd-vps
$5.00/mo. 15 GB SSD1 TB 512 MB
VPS1GB featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Support Options : Email, Help Desk, Phone / Toll-Free, Forum, Live Chat, Available 24/7
RAM : 1024 MB
CPU : 4 Cores
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 0

Ideal for simple websites, secondary nameservers & small test environments.
CentOS (Free)
Ubuntu (Free)
Windows Std Edn (+$7.50/mo)
cPanel + CentOS (+$10.00/mo)

Locations:
US – New York City
US – Salt Lake City
UK – London
CA – Toronto
US – [...]
Plan URL : https://www.vps.net/products/ssd-vps
$12.00/mo. 25 GB SSD3 TB 1 GB
VPS2GB featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Support Options : Email, Help Desk, Phone / Toll-Free, Forum, Live Chat, Available 24/7
RAM : 2048 MB
CPU : 4 Cores
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 0

Ideal for wordpress, drupal & other CMS, forums and medium sized web shops.
CentOS (Free)
Ubuntu (Free)
Windows Std Edn (+$7.50/mo)
cPanel + CentOS (+$10.00/mo)

Locations:
US – New York City
US – Salt Lake City
UK – London
CA – Toronto
US – [...]
Plan URL : https://www.vps.net/products/ssd-vps
$24.00/mo. 50 GB SSD4 TB 2 GB
VPS4GB featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Support Options : Email, Help Desk, Phone / Toll-Free, Forum, Live Chat, Available 24/7
RAM : 4096 MB
CPU : 4 Cores
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 0

Ideal for cPanel and other hosting controlpanels as well as busy sites and forums.
CentOS (Free)
Ubuntu (Free)
Windows Std Edn (+$7.50/mo)
cPanel + CentOS (+$10.00/mo)

Locations:
US – New York City
US – Salt Lake City
UK – London
CA – Toronto
US – [...]
Plan URL : https://www.vps.net/products/ssd-vps
$48.00/mo. 100 GB SSD5 TB 4 GB
VPS8GB featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Support Options : Email, Help Desk, Phone / Toll-Free, Forum, Live Chat, Available 24/7
RAM : 8192 MB
CPU : 4 Cores
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 0

Ideal for complex web apps, multiple busy sites, forums or web shops.
CentOS (Free)
Ubuntu (Free)
Windows Std Edn (+$7.50/mo)
cPanel + CentOS (+$10.00/mo)

Locations:
US – New York City
US – Salt Lake City
UK – London
CA – Toronto
US – Chicago
US – [...]
Plan URL : https://www.vps.net/products/ssd-vps
$96.00/mo. 200 GB SSD6 TB 8 GB
VPS16GB featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Support Options : Email, Help Desk, Phone / Toll-Free, Forum, Live Chat, Available 24/7
RAM : 16384 MB
CPU : 4 Cores
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 0

Ideal for complex web apps, multiple busy sites, forums or web shops.
CentOS (Free)
Ubuntu (Free)
Windows Std Edn (+$7.50/mo)
cPanel + CentOS (+$10.00/mo)

Locations:
US – New York City
US – Salt Lake City
UK – London
CA – Toronto
US – Chicago
US – [...]
Plan URL : https://www.vps.net/products/ssd-vps
$192.00/mo. 400 GB SSD7 TB 16 GB
Linux/Windows - Cloud Keep mouse
over features!
PriceDisk Space Transfer UpdatedRAM /
Dedicated IPs
Business featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Control Panel : CPanel
Support Options : Email, Help Desk, Phone / Toll-Free, Forum, Live Chat, Available 24/7
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 0

Ideal for starting out your online presance
25 K Average visitors

Cloud Website Hosting is Easy to Use at VPS.NET

Powered by the Cloud

Cloud Sites from VPS.NET uses the same powerful Cloud infrastructure as our Cloud Servers. Our Cloud [...]
Plan URL : https://www.vps.net/products/cloud-sites
$20.00/mo. 5 GB250 GB
Pro featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Control Panel : CPanel
Support Options : Email, Help Desk, Phone / Toll-Free, Forum, Live Chat, Available 24/7
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 0

Great for your established website, where you are looking for more power
25 K Average visitors

Cloud Website Hosting is Easy to Use at VPS.NET

Powered by the Cloud

Cloud Sites from VPS.NET uses the same powerful Cloud infrastructure as our [...]
Plan URL : https://www.vps.net/products/cloud-sites
$65.00/mo. 25 GB500 GB
High featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Control Panel : CPanel
Support Options : Email, Help Desk, Phone / Toll-Free, Forum, Live Chat, Available 24/7
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 0

When you need absolute power and uptime
25 K Average visitors

Cloud Website Hosting is Easy to Use at VPS.NET

Powered by the Cloud

Cloud Sites from VPS.NET uses the same powerful Cloud infrastructure as our Cloud Servers. Our Cloud [...]
Plan URL : https://www.vps.net/products/cloud-sites
$160.00/mo. 50 GB1 TB
Cloud - VPS Keep mouse
over features!
PriceDisk Space Transfer UpdatedRAM /
Dedicated IPs
Nodes 1 featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Support Options : Email, Help Desk, Phone / Toll-Free, Forum, Live Chat, Available 24/7
RAM : 500 MB
CPU : 1 Core
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 0

CLOUD VPS SERVERS
Protect your business from downtime

30 day money back guarantee Designed for reliability. We understand that downtime costs money, so every Cloud-VPS server is hosted on our self-healing cloud and backed by our 1,000% SLA

Cloud [...]
Plan URL : https://www.vps.net/products/instant-servers
$15.00/mo. 10 GB3 TB 500 MB
Nodes 2 featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Support Options : Email, Help Desk, Phone / Toll-Free, Forum, Live Chat, Available 24/7
RAM : 1000 MB
CPU : 2 Cores
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 0

Power Pack gives you a bigger server for a smaller price. It doubles the RAM and CPU when server load is high. It includes unlimited bandwidth at most locations and “Server Density” monitoring. Power Pack is subject to a fair usage policy. Please [...]
Plan URL : https://www.vps.net/products/instant-servers
$30.00/mo. 20 GB6 TB 1 GB
Nodes 3 featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Support Options : Email, Help Desk, Phone / Toll-Free, Forum, Live Chat, Available 24/7
RAM : 1500 MB
CPU : 3 Cores
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 0

Power Pack gives you a bigger server for a smaller price. It doubles the RAM and CPU when server load is high. It includes unlimited bandwidth at most locations and “Server Density” monitoring. Power Pack is subject to a fair usage policy. Please [...]
Plan URL : https://www.vps.net/products/instant-servers
$45.00/mo. 30 GB9 TB 1500 MB
Nodes 4 featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Support Options : Email, Help Desk, Phone / Toll-Free, Forum, Live Chat, Available 24/7
RAM : 2000 MB
CPU : 4 Cores
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 0

Power Pack gives you a bigger server for a smaller price. It doubles the RAM and CPU when server load is high. It includes unlimited bandwidth at most locations and “Server Density” monitoring. Power Pack is subject to a fair usage policy. Please [...]
Plan URL : https://www.vps.net/products/instant-servers
$60.00/mo. 40 GB12 TB 2 GB
Nodes 15 featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Support Options : Email, Help Desk, Phone / Toll-Free, Forum, Live Chat, Available 24/7
RAM : 7500 MB
CPU : 8 Cores
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 0

Power Pack gives you a bigger server for a smaller price. It doubles the RAM and CPU when server load is high. It includes unlimited bandwidth at most locations and “Server Density” monitoring. Power Pack is subject to a fair usage policy. Please [...]
Plan URL : https://www.vps.net/products/instant-servers
$225.00/mo. 150 GB45 TB 7500 MB
Nodes 16 featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Support Options : Email, Help Desk, Phone / Toll-Free, Forum, Live Chat, Available 24/7
RAM : 8000 MB
CPU : 8 Cores
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 0

Power Pack gives you a bigger server for a smaller price. It doubles the RAM and CPU when server load is high. It includes unlimited bandwidth at most locations and “Server Density” monitoring. Power Pack is subject to a fair usage policy. Please [...]
Plan URL : https://www.vps.net/products/instant-servers
$240.00/mo. 160 GB48 TB 8 GB
Cloud - Reseller Keep mouse
over features!
PriceDisk Space Transfer UpdatedFree Domain /
Allowed
Cloud Reseller Hosting featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Support Options : Email, Help Desk, Phone / Toll-Free, Forum, Live Chat, Available 24/7
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 0

Location, Location, Location
Offer fast Server deployments in 22 locations across five continents.

Sell Your own Cloud Servers
Create a new revenue stream by reselling our industry leading cloud services under your own brand.

Powerful Reseller [...]
Plan URL : https://www.vps.net/resellers
on request unlimitedunmetered 0 / unlimited

Contact information is managed by vps.net representatives antadam@vps.net , Sara Rego - sara.rego@uk2group.com [login] Claim this businessCreate a free account to manage vps.net listing!

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News

i2Coalition Welcomes Four New Members to the Board - The Internet Infrastructure Coalition (i2Coalition) has elected four new members to its Board of Directors. The four – Melinda Clem of Afilias, Jordan Jacobs of SingleHop, Ditlev Bredahl of OnApp and Graeme Bunton of Tucows – join the i2Coalition’s Board with years of experience dealing with the nuts and bolts of the Internet – including the cloud, web hosting and domain name registry. These four new members will be joining seven returning members who will be serving their second terms.
“Today’s announcement of the four newest board members represents an exciting next step in the growth and evolution of the i2Coalition,” said Christian Dawson, Chair and Co-Founder of i2Coalition. “Each of these four Internet warriors bring an incredible breadth of knowledge and experience to our cause, and with their support, the i2Coalition is poised to be the leading voice on the issues that impact the Internet infrastructure community.”
Melinda Clem, Afilias
Melinda Clem has ... [search all vps.net news]

Social Networks

https://www.linkedin.com/company/vps-net
VPS.NET (est. 2009) is a Privately Held entity having 279 followers on LinkedIn and 51-200 employees, industry Information Technology & Services.
https://plus.google.com/+vpsnet (Inactive) See recent Google+ Posts:
- #Amazon Dash Buttons. A silly idea or a big step towards an Internet-of-Things-connected home? http://ow.ly/Lsn0h
- RoboPaul works his March Madness magic http://ow.ly/L1YQN #MarchMadness RoboPaul Works His March Madness Magic - Cloud Server Blog |
- Up Close & Personal With Linux http://ow.ly/KS9du #Linux Up Close & Personal With Linux - Cloud Server Blog |
Vps.net Blog  Using Wordpress version 4.6.1. Blog added on Mar, 2014, with total 248 articles, language en-US. See recent blogs summary posts:
- The Magic LAMP - Take a look at the convenience available through LAMP stack and how it works. Open source software has been a blessing for website designers and IT Professionals the world over. It wasn't so long ago
- Mobile Reception At MWC 2016 - Mobile World Congress 2016 took place in Barcelona. Read on for the highlights of the event. Once upon a time there was a clear distinction between computing and mobile communication. Today, an ...
- Is There An Algorithm To Quantify Terrorism? - A mathematical model to predict terror attacks? Scientists from University College London have published a paper that suggests terror attacks are not actually random but can be modelled ...

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ReviewsCustomer Ratings

The quick stats of Vps.net profile shows a note average of 2.1 out of 10, counting 20 opinions. (few listed on the top of the page)
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gkozyris@i4ria.com (gkozyris@i...)
Time Hosted: 1 to 2 years
Global rating
Features
Cost
Customer Relation
Control Panel
SUCK big time
1. wost SLA
2. London VPS almost down 2 to 7 times per month
3. The wost tech dept after they destroy my files even if I have paid all rsynch for 2 years they inform me that those are corrupted plus that they coulding restore my system after their fault
4. After the above I have aksed the refound of all the money I have paid for 2 years and for the back up since that the back up never worked and they refuse
5. they continue to charge me for the back up after that
-anonymous- (-no email-)
Time Hosted: 2 to 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
Just check "status.vps.net".

They continually have problems. In particular, the SAN setup used is absolutely terrible. Tried a number of different DC's, and via Pingdom monitoring I couldn't go a single 30-day period without at least 1 minor to major interruption.

I've since moved on to AWS, where I'm currently at 94 days of 100% uptime (recent AWS outage didn't affect me).

Suppose VPS.net could still be useful if I needed some cheap "throw-away" VMs where reliability wasn't a concern. But for anything important, or where high up-time is a must, stay way the f*ck away, from these guys.

Oh, and PS, VPS.net and the entire UK2 brand were not too recently bought buy an investment bank. And we all know that banks care a lot about customer service and really building the brands they buy... not just taking them for all the money they can... ;-)
Johnny (-no email-)
Time Hosted: 1 to 3 months
Global rating
Features
Cost
Customer Relation
Control Panel
No Problems at All!
I'm not exactly sure why everyone posts negative reviews, but I have the feeling most of the problems encountered are the customer's fault. I've noticed that VPS.NET seems like a small company with a limited number of employees, this results in many issues being resolved over a course of hours rather than minutes. However, support tickets should be expected have longer reply times and I've never had one unanswered.

My experience with them has been fully positive! The only time I had trouble with my VPS was as a result of me updating some software that had a conflict with pre-installed software. Even better, they fixed it for me!

I've always found the support to be very thorough as well, no one-word answers. As cloud technology is new and still evolving, it is important to remember that problems may come up. I stuck with a reliable OS and have yet to find any issues with my service. Recommended if you're computer/server saavy and want to be on the cutting-edge of cloud [read more...]
Deke (deke@c...)
Time Hosted: 1 to 2 years
Global rating
Features
Cost
Customer Relation
Control Panel
vps.net should be avoided
I am posting this bad review because I am sick and tired of VPS.net poor service both server outages without explaination, and terrible customer service. Today I reported an outage on my main hosting VPS server with 60 customer accounts. It was ignored for 4 hours. After repeated followups on my part, they finally responded with..."we are looking into it". 3 hours later, my system was finally back online. I was told that the file system was corrupted, but I knew for a fact that that was a lie. Their DNS server was failing, offline, or fire-walling requests. It took simple tests to see that the requests stopped dead at their DNS server. It was not the file system. I requested a complete trouble report so I can document exactly why my service was interrupted for 7 hours on a business day during business hours. They told me I have to pay $10 for that. So they can go scratch.

So I am moving to a new VPS. Its a big pain, but VPS.net is a horrible company. The don't even have a phone # [read more...]
Darrel (president@l...)
Time Hosted: 1 to 3 months
Global rating
Features
Cost
Customer Relation
Control Panel
Worst Web Host EVER!!!
The VPS.NET Report Card:

High Availabilty = FAILED
Fully Redundant = FAILED
Fault Tolerant = FAILED
Self Healing = FAILED
Support = FAILED MISERABLY
Cloud = MORE LIKE FOG
Rob (are_you_crazy_too@y...)
Time Hosted: 1 to 3 months
Global rating
Features
Cost
Customer Relation
Control Panel
I'm working on a website that we decided to host on VPS.net. I can say the first day was the only good day, because didn't enough experience with VPS.net

After 3 Weeks, our website when down and the node became unavailable. Support? $10/Ticket. Unfortunately, I didn't have a recent backup and after checking the console (in VPS control panel) there was an error message about the corrupt hard drive. Neither the SSH or FTP were working.

I was able to get my files out after 2 hours of aggravating work, but VPS is definitely a place that I will NEVER visit again.

If you like your files and the effort you put in to your projects, DO NOT use these guys.
Jason (maxandmira_aredogs@y...)
Time Hosted: 1 to 2 years
Global rating
Features
Cost
Customer Relation
Control Panel
Horrible experience. Do not use this company if you have important information. Here are the problems:

- No phone number for support
- Their support is done through a forum and when they do respond they make no sense because english is not their first language. Nothing against these people but if you need help it will be difficult.
- Our node was down for 5 days. Luckily we had a backup and we launched with another hosting service.
- Their SLA claims 100% uptime however they only credit your account. Since we cancelled our account that was worthless to us. We tried to get a refund and they said NO REFUNDS. We are contesting the charges now.

DO NOT USE THIS COMPANY. YOU WILL BE SORRY.
Scott (getalinkseo@g...)
Time Hosted: under 1 month.
Global rating
Features
Cost
Customer Relation
Control Panel
Terrible terrible hosting company. Stay away from. I just canceled my account after being with them for 4 days. I've had 3 straight days of downtime without explanation . The support staff ignores my tickets, they have no phone number to call, and the company provides no transparency. I switched hosts and filed a dispute with my credit card company.
pheromone (biscodyl@h...)
Time Hosted: under 1 month.
Global rating
Features
Cost
Customer Relation
Control Panel
I signup for 1 node later upgrade to 2 nodes. My 1 month with them maybe the worst experience ever with vps provider.

In the 3rd week, my site encounter at least 1hour server downtime daily. My fourth week, almost the full week downtime. Lots and lots of problem

- Hypervisor problem
- SANS problem, which lead to Disk IO problem, slow connections, long downtime 5 - 8 hours daily.. !!?

Open support ticket will lead you to pay more to troubleshoot the problem THEY did.

Features and customer support quick response doesn't do any good if you cannot use your hosting. Stay away, just a bunch of crooks wants your money without providing good services.
Sigi Eisenreich (arve888@g...)
Time Hosted: 1 to 2 years
Global rating
Features
Cost
Customer Relation
Control Panel
We have about 20VPS with VPS.net, all the time they have a Zone Problem or something else which lets all the VPS in one zone fail with extremely high downtimes. The last downtime now was over 5hours!

The control panel often hangs or is unresponsive which doesn't make it better when it takes over 1h already just to respond to the ticket and then another couple of hours till the problem is resolved!

Response and service quality to the hundreds of support tickets we issued the last months was NULL. The support team quality is very unsatisfying. One time the VPS after reboot was not available to the internet anymore. The solution of VPS.net was to simple turn off the Firewall after it took already 3h to resolve the issue.
Chris Marshall (chris.marshall@s...)
Time Hosted: under 1 month.
Global rating
Features
Cost
Customer Relation
Control Panel
I subscribed to this service, even though it was about $10 more than other companies offering the same service. Once I tried to setup my first VPS, I found out that the "1" node I had purchased was not enough for a Windows VPS, and that I would need to purchase another node. None of this was communicated up front and I think they misleadingly use this method to get more money out of people who have paid and don't want to waste their initial subscription fee. At least with virtualservers.com you get to select what you are purchasing up front, what OS, and additional options, unlike VPS who would like to sell you the car, but then once you sign, advise that you will need to pay extra for the engine. Not impressed, cancelled my account immediately.
Simon Keen (simon.keen@a...)
Time Hosted: 3 to 6 months
Global rating
Features
Cost
Customer Relation
Control Panel
The model used by vps.net with switchable nodes etc is good and at first it all looked great. Easy to use etc.

I started hosting a few nodes with them but we are about to go live and I can't risk it any more

Multiple major outages lasting several hours in 3 months when I could not access my machines. No information from them about what was happening.

The first time it was a problem when switching over a router. This time who knows its been at least 2.5 hours so far and still counting.

There is no network status information on the website, no planned maintenance warnings and their website is barely functioning.

For a production system they are too dangerous.

The control panel they provide is grindingly slow at the best of times and often stops completely when things go wrong. This means you can't contact support.

The virtual console access doesn't work half the time and will only work with some browers.

When everything is working, it is fine but that's not [read more...]
Noah Diewald (noah.diewald@g...)
Time Hosted: 1 to 2 years
Global rating
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Man does it suck to be leaving VPS.net. They have so much going for them. The prices are good and upgrading is straight forward. Everything is easy to use. Unfortunately, none of that matters if your VPS is down on a weekly basis, sometimes for hours at a time. There are mystery reboots and only excuses while their reliability gets worse and worse. I liked them a lot at first but I'm so tired of having egg on my face in front of my clients.

A particularly bad time I had with them was when one of my VPS's hosting a client's app went down for several hours. I waited around for an eternity for them to get it sorted out. Finally it comes back up and a quick examination makes it look ok. A couple of hours later my client is on the phone, things are broken all over. I check it out and it turns out that they've messed with network settings and the hosts file without telling me. I can understand downtime now and then and I can understand that sometimes something breaks so bad it needs to [read more...]
Bill (billquimby@b...)
Time Hosted: 3 to 6 months
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Who ever heard of a hosting company without a phone number? If your website goes down filling out a form online is NOT how you want to handle it. I was referred to them by Yoast.com and I really valued his opinion now, but the features, price and speed don't matter if you can't reach anyone when something happens.

They may be alright for a non-crucial secondary or backup service. But they're no reliable enough to run any serious business on. I can say that from experience!
Russell T (redrusty66@e...)
Time Hosted: 3 to 6 months
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Horrible company, The worst customer support I've ever expeirenced. Always causing glitches and blaming the customer and leeching as much money from customers as possible with little return.
klogd (f349780@u...)
Time Hosted: 3 to 6 months
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Have had 0 downtime on two of my virtual machines there. Never had any problems with the machines.

And they just upped the amount of memory for each node from 256 to 375 MB :D
Michael Findlay (1clickservicesltd@g...)
Time Hosted: 1 to 3 months
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Poor response time, one node failed within 1 month, and second month would not run a simple script I could not get access to run, causing me more problems. Still offline after 1 hour. I do not recommend them.
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