vps.net review20 user reviews, 0 support responses, 0 testimonials, 19 products, 2 promotions, 5 social accounts, 15973 hosted, Alexa #110045, listed 2009 (#11953)
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Really? Sign up for Windows server (one of 100 listed, but no price difference mentioned). Oh no. That $10 sign up fee becomes $47 pretty fast. NO THANKS. What a scam.
JUST BE TRANSPARENT about your service and prices. That's no way to run a business.
I've been hosting websites since 1996 and so far VPS.net has been my worst experience. When I signed up in 2010 it wasn't that bad and I liked their flexibility they offered with their plans, to add more resources to your machine without committing to rent a whole server. However, since the end of that year their quality started declining ever since. Outages of entire DAYS, dns failing, servers hanging without notice. If anything happens they will push you to buy extra resources or subscribe for very expensive managed services. Customer support, while polite, is not that helpful; usually the first contact will only redirect you to a senior engineer, and it will take more time.
Vps net wanted to make some extra money and when I started to ask questeions, Rus Foster, MD of VPS net simply deleted himself all my code. It's was not just some mistake, he did it on purpose, he even doesn't regret. I asked him to return my property, but he refused and wrote to me that going to delete all my data base, 1 day after he even sent me a message that all my data base destroyed. Vps net really shits on every one. If you want, you are wellcome to read it here: http://vps-net-review.com/ I collected all the print screens and mails from them.
About Vps.netCloud Hosting Innovation
Launched in 2009 as part of the UK2Group, VPS.NET is a leading cloud services provider, offering cloud hosting to over 10,000 clients, in more than 180 different countries. Since its inception in 2009, VPS.NET has continued to push the market forward, bringing forth numerous innovations to the industry, like rebootless resource upgrades, and allowing for clients to choose from 18 different datacenters to host their site.
Founded in 1998, the UK2Group has humble beginnings starting in London, England. The company began as a domain registrar, with just a few employees working together to change the industry. Focused around industry innovation and customer service, the company expanded quickly, acquiring customers and competitors at a rapid rate. Today UK2Group provides services for over 1,000,000 customers, across it's 14 brands.
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“Today’s announcement of the four newest board members represents an exciting next step in the growth and evolution of the i2Coalition,” said Christian Dawson, Chair and Co-Founder of i2Coalition. “Each of these four Internet warriors bring an incredible breadth of knowledge and experience to our cause, and with their support, the i2Coalition is poised to be the leading voice on the issues that impact the Internet infrastructure community.”
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1. wost SLA
2. London VPS almost down 2 to 7 times per month
3. The wost tech dept after they destroy my files even if I have paid all rsynch for 2 years they inform me that those are corrupted plus that they coulding restore my system after their fault
4. After the above I have aksed the refound of all the money I have paid for 2 years and for the back up since that the back up never worked and they refuse
5. they continue to charge me for the back up after that
They continually have problems. In particular, the SAN setup used is absolutely terrible. Tried a number of different DC's, and via Pingdom monitoring I couldn't go a single 30-day period without at least 1 minor to major interruption.
I've since moved on to AWS, where I'm currently at 94 days of 100% uptime (recent AWS outage didn't affect me).
Suppose VPS.net could still be useful if I needed some cheap "throw-away" VMs where reliability wasn't a concern. But for anything important, or where high up-time is a must, stay way the f*ck away, from these guys.
Oh, and PS, VPS.net and the entire UK2 brand were not too recently bought buy an investment bank. And we all know that banks care a lot about customer service and really building the brands they buy... not just taking them for all the money they can... ;-)
I'm not exactly sure why everyone posts negative reviews, but I have the feeling most of the problems encountered are the customer's fault. I've noticed that VPS.NET seems like a small company with a limited number of employees, this results in many issues being resolved over a course of hours rather than minutes. However, support tickets should be expected have longer reply times and I've never had one unanswered.
My experience with them has been fully positive! The only time I had trouble with my VPS was as a result of me updating some software that had a conflict with pre-installed software. Even better, they fixed it for me!
I've always found the support to be very thorough as well, no one-word answers. As cloud technology is new and still evolving, it is important to remember that problems may come up. I stuck with a reliable OS and have yet to find any issues with my service. Recommended if you're computer/server saavy and want to be on the cutting-edge of cloud [read more...]
I am posting this bad review because I am sick and tired of VPS.net poor service both server outages without explaination, and terrible customer service. Today I reported an outage on my main hosting VPS server with 60 customer accounts. It was ignored for 4 hours. After repeated followups on my part, they finally responded with..."we are looking into it". 3 hours later, my system was finally back online. I was told that the file system was corrupted, but I knew for a fact that that was a lie. Their DNS server was failing, offline, or fire-walling requests. It took simple tests to see that the requests stopped dead at their DNS server. It was not the file system. I requested a complete trouble report so I can document exactly why my service was interrupted for 7 hours on a business day during business hours. They told me I have to pay $10 for that. So they can go scratch.
So I am moving to a new VPS. Its a big pain, but VPS.net is a horrible company. The don't even have a phone # [read more...]
The VPS.NET Report Card:
High Availabilty = FAILED
Fully Redundant = FAILED
Fault Tolerant = FAILED
Self Healing = FAILED
Support = FAILED MISERABLY
Cloud = MORE LIKE FOG
After 3 Weeks, our website when down and the node became unavailable. Support? $10/Ticket. Unfortunately, I didn't have a recent backup and after checking the console (in VPS control panel) there was an error message about the corrupt hard drive. Neither the SSH or FTP were working.
I was able to get my files out after 2 hours of aggravating work, but VPS is definitely a place that I will NEVER visit again.
If you like your files and the effort you put in to your projects, DO NOT use these guys.
- No phone number for support
- Their support is done through a forum and when they do respond they make no sense because english is not their first language. Nothing against these people but if you need help it will be difficult.
- Our node was down for 5 days. Luckily we had a backup and we launched with another hosting service.
- Their SLA claims 100% uptime however they only credit your account. Since we cancelled our account that was worthless to us. We tried to get a refund and they said NO REFUNDS. We are contesting the charges now.
DO NOT USE THIS COMPANY. YOU WILL BE SORRY.
In the 3rd week, my site encounter at least 1hour server downtime daily. My fourth week, almost the full week downtime. Lots and lots of problem
- Hypervisor problem
- SANS problem, which lead to Disk IO problem, slow connections, long downtime 5 - 8 hours daily.. !!?
Open support ticket will lead you to pay more to troubleshoot the problem THEY did.
Features and customer support quick response doesn't do any good if you cannot use your hosting. Stay away, just a bunch of crooks wants your money without providing good services.
The control panel often hangs or is unresponsive which doesn't make it better when it takes over 1h already just to respond to the ticket and then another couple of hours till the problem is resolved!
Response and service quality to the hundreds of support tickets we issued the last months was NULL. The support team quality is very unsatisfying. One time the VPS after reboot was not available to the internet anymore. The solution of VPS.net was to simple turn off the Firewall after it took already 3h to resolve the issue.
I started hosting a few nodes with them but we are about to go live and I can't risk it any more
Multiple major outages lasting several hours in 3 months when I could not access my machines. No information from them about what was happening.
The first time it was a problem when switching over a router. This time who knows its been at least 2.5 hours so far and still counting.
There is no network status information on the website, no planned maintenance warnings and their website is barely functioning.
For a production system they are too dangerous.
The control panel they provide is grindingly slow at the best of times and often stops completely when things go wrong. This means you can't contact support.
The virtual console access doesn't work half the time and will only work with some browers.
When everything is working, it is fine but that's not [read more...]
A particularly bad time I had with them was when one of my VPS's hosting a client's app went down for several hours. I waited around for an eternity for them to get it sorted out. Finally it comes back up and a quick examination makes it look ok. A couple of hours later my client is on the phone, things are broken all over. I check it out and it turns out that they've messed with network settings and the hosts file without telling me. I can understand downtime now and then and I can understand that sometimes something breaks so bad it needs to [read more...]
They may be alright for a non-crucial secondary or backup service. But they're no reliable enough to run any serious business on. I can say that from experience!
And they just upped the amount of memory for each node from 256 to 375 MB :D
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