Vexx Host review25 user reviews, 0 support responses, 0 testimonials, 4 products, 0 promotions, 4 social accounts, 1836 domains, Alexa #319168, listed 2006 (#3734)
Most Recent Customer Reviews
I was contacted by Mohammed Naser through upwork for VoIP and Cisco phones configuration.
First of all their box was hell slow, performance and when I ask them to load their ISO they said it's impossible in their environment to load the ISO. WHAT A CLOUD tech!!!!
I ask him to do few test just to see the connectivity between their network to PBX and look what this stupid guy reply!
ME: Did you block icmp?
[8/29/16, 4:14:50 PM] Mohammed Naser: its an isp
[8/29/16, 4:14:51 PM] Mohammed Naser: who cares
[8/29/16, 4:14:53 PM] Mohammed Naser: it works
[8/29/16, 4:14:55 PM] Mohammed Naser: it is downloading the file
ME: It’s not bud and it’s not about downloading files and stuff.
[8/29/16, 4:19:45 PM] Mohammed Naser: lol
[8/29/16, 4:19:46 PM] Mohammed Naser: ok
[8/29/16, 4:19:56 PM] Mohammed Naser: i know pbx and voip
[8/29/16, 4:19:57 PM] Mohammed Naser: ive set it up before
[8/29/16, 4:20:03 PM] Mohammed Naser: please dont run this stuff by me
I [read more...]
As we were just a startup, we went to vexxhost because of their cheap plans, but you, please don't get bluffed with plans as their services are very very very very very cheap, venerable(open to every attack) and they are least concerned with the problems of their customers.
Our service were down for 3 continuous days due to a routing problem on their end and they were just trying to fool us and paying no attention to what was going on. Its my 8th month with those assholes and my services went down for 13th time. They never respond, their auto reply will keep bugging you and your services will continue to be down. This time its 4th day and those assholes are not replying queries and my services are down from last 96 hours. All my site data is on the server and status of server is "Error". This is just a small example what I am telling you.
vexxhost cheated me by deducting an amount 6000 indian rupeess by using my credit card information . bee carefull and dont give any credit information , they will store the credit card information in their own database , and they deduct the amount with out our concern or permission , because of vexxhost cheating i blocked my credit card . be carefull criends
About Vexx HostCompany
VEXXHOST web hosting is not a reseller of any other web hosting company, which means we manage our own dedicated servers and have no links with any other companies. This means that you will always get top-of-the-line service by our own server management team and better/fast support response times.
With over years of experience in the web hosting business, it's obvious we know what we're doing. Each member of our staff has been chosen based on their industry experience and is dedicated to our company and client-centric philosophy. Over the years we have continually worked to improve services and exceed our clients expectations.
We have been in the web hosting industry since its early years and we continue to be involved in the latest hosting technologies as they progress and become more openly available for clients. We aim to bring the latest technologies to our clients at the lowest prices possible, and we are proud to have accomplished that for our past years in this industry. Don't take our word for it; feel free to read the numerous testimonials that our own clients have sent to us and the numerous awards that we have been awarded.
Our internet hosting services allow you to focus on the growth of your business without having the stress of looking for ways to scale and upgrade your site as your business expands.
Our private datacenter space in Montreal has been developed in order to maintain the highest level of redundancy and efficiency for our customers. Our entire datacenter infrastructure is Tier 3 compliant. The requirements for a Tier 3 datacenter require us to maintain a high level of redundancy on different aspects such as power, cooling and telecommunications. In order to maintain the Tier 3 compliancy, we also have numerous security measures in place.
There is a very large part of our infrastructure that is powered by Dell. Dell has been known to create the most reliable datacenter hardware with extremely fast support times. This ensures compatibility of all the devices in the datacenter and gives us access to vast ressources and support from Dell, should any problems arise.
Learn more about our hardware ›
The datacenter features N+1 redundant power supported by seven (7) state-of-the-art rotary-powered UPS diesel generators totaling 16 megawatts and more than 4,000 tons of air conditioning and a fully redundant and diversified internal datacenter network capable of OC192 or 9.6 Gb / second (over 100 km of internal fiber optic cabling).
We also pay strong attention to security, sophisticated systems with CCTV video surveillance system supported by over three-hundred (300) cameras, controlled access supported by proximity access cards and 24x7 on-site security guards.
Our advanced datacenter allows us to roll out the latest technologies as they are released. The large and sophisticated infrastructure allows for future growth while leaving a big overhead for large usage spikes. The entire datacenter is powered by renewable hydroelectric energy that makes us one of the rare datacenters with a low environmental impact.
Learn more about our green datacenter ›
Our Cisco powered network in our Montreal datacenter has one of the most sophisticated network infrastructures capable of handling any sized client. With any of our clients' requirements, we have the necessary infrastructure to support the requested Internet connection from our site.
The key advantages of our network versus other providers are the level of flexibility and upgradeability. Considering the numerous telecommunications service providers housed in our facilities, we have the flexibility to provide you with a variety of redundant connections at highly competitive rates.
Furthermore, our infrastructures are at the forefront of telecommunications technology (OC192) and thus will be capable of supporting any of our clients needs through the years as connectivity standards increase and the need to upgrade arises.
We operate our own network and our own IP assignment from the ARIN (American Registry for Internet Numbers). We operate numerous BGP sessions that originate from our AS number (AS33028) to multiple premium network providers in order to provide the highest level of network redundancy. We also have our own allocated IP space which allows for high flexibility inside our network/
Cisco is the market's leader in networking equipment, they have an extremely well-known reputation for their reliable equipment. All of our networking hardware is powered by Cisco routers & switches. The level of redundancy available on our network allows us to sustain multiple & simultaneous network hardware failures, as well as connectivity losses. We operate our own network that utilizes BGP that can tolerate numerous provider failures.
You can be assured that by placing your server on our network, you will not see any high latency issues or downtime, and if you ever do, you can be assured that we're taking the necessary steps to mitigate and solve the problem before you know it.
Our data center is one of the greenest datacenters in Canada. Our entire power supply is provided from Hydro-Quebec. Hydro-Quebec is the largest hydroelectricity producer in North America, with 95 percent of its production coming from this renewable energy source. Therefore, the environmental impact of electricity utilization at our datacenters is minimal.
However, this does not stop us from further reducing our electrical usage. Our top-end Dell hardware allows us to control the power utilization of our servers without a performance loss. This allows us to use much less power at idle and off-peak hours of usage. Learn more about our hardware ›
For example, our servers' fans are slowed down when the server is not under load and the processors' frequency is tuned down in order to minimize heat output. The servers automatically turn up fan speeds and processor speed when they detect upcoming load.
Our carbon footprint decrease does not stop there; we are also proactively taking measures to reduce electricity usage in our offices. Instead of power hungry workstations, we utilize Apple MacBook Pro laptops connected to 27" LED Cinema displays. If the MacBook is charging (which is rare) and the screen is at full brightness runs at a maximum of 250 watts. The typical computer uses from 300 to 500 watt power supply.
We have replaced our UPS systems by a more advanced DRUPS system. A DRUPS comprises an electric motor, a fly-wheel and a diesel generator. Under normal operation the main power drives the fly-wheel and generator supplying the data centre. In the event of a main power failure, the kinetic energy in the fly-wheel keeps the system running while the diesel engine starts and then the generator takes over.
The main advantages of DRUPS equipment compared to battery-powered UPS combined with a diesel-generator are the higher overall system energy efficiency, smaller footprint, use of fewer components, longer technical lifetime (no use of power electronics) and the fact it does not result in chemical waste (no use of batteries).
We utilize Dell for our server hardware because of their outstanding record in reliability and support in the IT industry. Their hardware allows us to decrease downtime and maintenance hours so we can maintain a high level of uptime. Their fully monitored servers allow us to proactively detect any potential problems such as power supply or hardware failures in any server.
One of the advantages of utilizing Dell hardware is the fast support times. In the rare case of any problems, Dell's support representatives assist us in resolving problems in a fast manner due to their experience.
Contrary to most common Internet hosting providers, we pride ourselves of utilizing their hardware. Most hosting companies opt to build their own servers, which could never be as reliable as Dell servers, primarily because of the high degree of testing in Dell servers; hardware compatibility is out of the equation.
Our in-house support team is fully trained to assist you in any type of issue that you're facing with any of our products. We strongly believe in a support philosophy where we attempt to resolve issues as fast possible. From our personal experience, web problems are extremely frustrating to solve if one does not have the proper skill.
We offer a unique support service where you communicate directly with our system administrators and engineers. This decreases resolution time of issues and provides you with concise answers for all of your problems. The workflow of support inside our organization is much different than the traditional one.
Traditionally, providers have 3 tiers of supports, the first tier receives the ticket and attempts to solve the problem with the available general issues, and this could create frustration due to losing time without solving the issue. Furthermore, once the ticket goes to the second tier, by the time it gets to them, it might be out of their control and go to the third tier, with you waiting the entire time.
We believe in simplicity and ease of use, when you submit a ticket, it's reviewed by one of our system engineers and they solve the ticket directly, regardless of the level of complexity. If you are having problems installing a script or complex issues such as configuration problems on servers, you will get a quick to-the-point reply.
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Time Almost Up For The Planet's Direct Attached Storage Discount
For corporate clients requiring enhanced database performance and increased file storage capacity, IT hosting provider The Planet (www.theplanet.com) announced Monday the promotional pricing period for its Direct Attached Storage solution is within its final three days, allowing only a short time left for businesses to take advantage of the solution commonly used for server expansion and low-cost clustering.
Ending Wednesday, The Planet has lowered the list price of its DAS products by $150, making DAS available for as little as $300 per month. Three configurations are available which can be used for a variety of applications ranging from primary storage to backup and archiving.
MochaHost.com's Big Christmas Sale
San Jose-based MochaHost.com ... [search all vexxhost.com news]
We provide high performance, optimized and reliable cloud computing services powered by OpenStack®. Backed by a 100% SLA.
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About: We provide high performance, optimized and reliable hosting services, based on our cloud platform which is powered by OpenStack. Backed by a 100% SLA.
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When I purchased web hosting with Vexxhost I discovered that the login information that they sent to me was incorrect. After several unsuccessful requests for the correct login information, I asked for my purchase to be refunded under their "Full refund in the first 30 days policy". I have requested this refund many times through chat, email, and telephone messages. First I was told that I would need to request the refund though the email that I set-up the account with, which I did. Then I was told that they were having a problem with their billing system. Now my emails are ignored. Each time I speak with a representative though their live chat support, I'm told that they will escalate the problem with billing, but that is all they can do. In researching this company, I found this seems to be a common complaint against them. After a customer pays for service, they receive bogus login information. Then the company gives them the runaround, and never refunds the purchase. I have [read more...]
We've hosted with them over a year. Features and price was good, but customer service is/was non-existent. We experienced a blackout for 72+ hours without getting any response to ANY email - and we were begging. We were really trying to work things out, but you can't just ignore a customer who is literally begging. Later one of our developer hosted with them - she had almost run out of business because of lack of support.
****We received many complains of compromised sub-domains we've used for development. It is not a safe environment unless you arm your installations to your teeth.
SCAM, OUTSOURCED, BAD SUPPORT, TERRIBLE SECURITY.
IF YOU WANT TO SEE HOW HACKERS INFILTRATE YOUR HOSTING AND DEFAME YOUR DOMAINS, TRY VEXXHOST.
I have had nothing but problems with Vexxhost over the past 2 months:
1) someone hacked my site through their CPanel and I tried contacting Vexxhost for a week. 24/7 support does NOT exist! I submitted about 5 tickets over 2 weeks and NONE of my tickets were responded to and no one attempted to address my issue. I finally found someone to help me get things fixed, no help from Vexxhost.
2) I want to renew my domain name but NOT my hosting, based on the above. So I tried to go to their site to do just that because my domain expires tomorrow. There is NO phone support for this at all. I talked to someone by chat and they said they'd bring it to the attention of a supervisor but I have to sit here worried about losing my domain name and there is no person to talk to who can help me. I have no reason to believe, based on the above issue in #1, that anyone will call or write me with info to help me register my domain name before it expires. Unbelievable that their site has no option for [read more...]
They make many mistakes and they refuse to give my money back (Talking about ticket # #DBB-704-17123)
They are the worst company in the world!... Avoid them if you don't want any problems!
They stold my money!
Once they were up I received an email stating that they can't host my sites any longer because my sites used too much of the CPU in the last 24hrs, and that I should go to a VPS. Mind you, my sites were down at that time.
Lately I also experienced 9 hacks and they keep on telling me that it is my fault, what they don't know is that my sites were scanned and passed PCI compliance + i run scripts that automatically block an IP address if hacking attempts are made. I think it's just Vexx way of getting rid of customers that make any complains by opening tickets.
STAY AWAY from this company, NOT customer FRIENDLY, they could NOT care less about you and they will treat you like [read more...]
I read the reviews here before I purchased my hosting package and now I realize that half the good reviews on this website is in fact the company submitting positive reviews for themselves... WOW!
When my sites started to grow and i was geting 300 visitos per day, and they were generating up to 3000 impressions, they suspended my hosting and asked me to pay for VPS service.
I used only like 1 GB and max 10 GB transfer monthly. Imagine this, and this was cousing CPU overload. Silly
My recommandation. DONT EVEN TRY them.
Since they allow FrontPage and never gave me any indication that this was a concern, this is totally unacceptable.
As will all services, things were fine until this, but an unexpected loss of service with no warning is totally unacceptable. Do not not use vexxhost.com!
I was given the option of upgrading to a VPS or getting a backup of my cPanel to take to another host. (They said there was no way they could re-instate my website.) I opted for the latter. After several hours I got the backup and it was incomplete, missing huge chunks of data. I asked for them to resend. They declined.
I paid a full year in advance, used only 3 months, and have been refused a refund for the remaining 9 months. I
I was a great customer and had 1 CPU issue that I would've been more than happy to research and resolve. I never had the opportunity. My business was interrupted and data was lost.
B) NO PHONE SERVICE - email only.
C) DO NOT TRY TO USE PHP here - You will be stunned by how much it slows server
D) Because they lied about page hijacking, rather than seeking to resolve it informally, VEXXHOST gets the lowest rating, and we have accounts with many webhosts. It is hard to get us to give ANYONE a low number, because we try to find the good in all.
VEXXHOST is worse than NewWebsite.com, and you may know that takes quite a bit.
The level of performance from this hosting company and the support I have received from them is top notch. I've dealth with several other hosting companies in the past. I was skeptic at first with the price they were offering. I signed up with nothing to lose using PayPal. I'll pay month to month for now but after a few months will likely go with the yearly plan.
It is refreshing to ask questions using regular emails. Most of my communications with them had a turn around time of about 5 minutes. I wrote at 3:00am and 3:pm. My questions were dealth with with very little correspondence - just the way I like it.
Here is an example. On a Sunday I realized the problem of having all my sub-domains under a domain belonging to a client. I expressed my concern and with just a few emails back and forth had major changes to my account done. I shook my head as I expected more time and more work on my part.
If you want confusion go [read more...]
My experience with vexxhost is great! They have very fast support and very nice techs! Their plans are also very good for the price and they do not kick you after using alot of bandwidth
thanks alot vexxhost!
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