Verio review

22 user reviews, 0 support responses, 1 testimonial, 4 products, 0 promotions, 4 social accounts, 112608 domains, Alexa #163029, listed 2005 (#2230)

Most Recent Customer Reviews

-hidden- (-hidden-)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
Worst Tech Support on the Planet
Our VPS server was forced to migrate to a new VPS platform. We had been on the previous platform since 1995. First we were told Verio would do the migration, then we were told that they didn't have time to get to it but there was an automated migration tool that would do it for us, then we were told the migration tool did work for VPS accounts, so we were forced to migrate the entire server contents by ourselves.

Now, if you have an issue, and there are many, you have to wait on hold (either phone or chat) for 1-2 hours and then be told by someone from India that they can't help you but they will open a trouble ticket. I have 5-6 trouble tickets open since December and all have gone unanswered. Liars, cheats, and incompetents.
Tim (usadrivesafe@a...)
Time Hosted: over 3 years
Global rating
Features
Cost
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Worst Web Host
I had a hosting account with Verio until 11/28/2016. Verio sent me an email in October of 2016 stating that they were changing servers and that they would not move my website to the new server and that I had to move my website on my own. They gave me a timeline to move my website to their new server or my website would be permanently deleted. I do not have the proper software to move my website from one server to another and would not know how to go about performing this task. Since Verio would not move my website to their new server and I could not move my website to their new server, I created a new account with a web host that offered to move my website from the Verio server to their own server. I had the new hosting company perform the move to their server in November 2016. I then contacted Verio on 11/28/2016 to cancel my account with them. I spoke with a representative and was told that my account was "closed, deleted and I would not incur any future charges". I have the [read more...]
Guido van Es (guido@r...)
Time Hosted: 1 to 2 years
Global rating
Features
Cost
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Control Panel
Truly horrible services
Have been a Verio clients for a year and a half, hosting two domain names and using them for email services. After about a year things started to go wrong, and my first ticket was opened in May 2015 (writing this in october 2014) asking for help because we were experiencing huge email delays.
To make a long story short I was firstly helped OK by the helpdesks, but soon found out that solutions to minimize the delays were only temporary.
I am now many tickets further, support is getting worse and worse, both from the Phillipines and the States. Promises are made but not fulfilled, and each helpdesk guy has a different opinion. When I asked to speak to a manager they would send me emails saying the issue has been escalated, but never a word from a manager.
Finally, I was talked into buying a more expensive service, where I would not be sharing the server with many others anymore (according to them, spammers were causing huge email queues: sounded plausible) and as such no more [read more...]
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Overview

About Verio

Verio offers shared website hosting solutions, domain name registrations, VPS hosting and other online services to individuals and small- to medium-sized businesses. Our hosting plans include free site-building software, as well as access to more than 200 other tools and services- everything you’ll need to put your business, blog or hobby online!

Source: http://www.verio.com/verio/about.bml

Verio utilizes two data centers in the Boston, MA area. Combined, they occupy over 2400 square feet of space, comprised of thousands of servers and multiple Petabytes of storage.

Source: https://www.verio.com/about/technology.bml

Being part of Endurance International Group (EIG) they offer similar products like:
Windows/Linux Shared Hosting, Domain Registration, SSL certificates, Web Design, Marketing Services, Microsoft Exchange

Special pages


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Website research for Verio on January 7, 2017 by WebHostingTop

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PlansWebsite Products

Linux - Shared Keep mouse
over features!
PriceDisk Space Transfer UpdatedFree Domain /
Allowed
Verio BasicfeaturesPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Control Panel : [In-house]
Category : Website Builder
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
Hosted domains : 1
Free domains : 0
Dedicated IP's : 0

MySQL Database . 1
Personalized Domain Name (YourName.com) . $17.99/yr.
Weebly Basic
Website Creator Pages 6
Website Creator Design Templates 100's

POP3/IMAP Email Accounts . 1
Forwarding Accounts & Autoresponder .
Spam Email Filtering [...]
Plan URL : https://www.verio.com/verio/hosting.bml
$9.99/mo.
($ 11.95 after first term)
unlimitedunmetered 0 / 1
Verio EnhancedfeaturesPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Control Panel : [In-house]
Category : Website Builder
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
Hosted domains : Unlimited
Free domains : 1
Dedicated IP's : 0

MySQL Database . 50
Personalized Domain Name (YourName.com) 1 Free for a year**
Weebly Premium
Website Creator Pages Unlimited
Website Creator Design Templates 100's

ShopSite Shopping Cart .
osCommerce Shopping Cart
AgoraCart Shopping Cart [...]
Plan URL : https://www.verio.com/verio/hosting.bml
$9.99/mo.unlimitedunmetered 1 / unlimited
Windows - Shared Keep mouse
over features!
PriceDisk Space Transfer UpdatedFree Domain /
Allowed
Verio WindowsfeaturesPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Control Panel : [In-house]
Category : Website Builder
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 0

MySQL Database . 25
Personalized Domain Name (YourName.com) . 1 Free
ShopSite Shopping Cart Starter (15 Products)
Weebly Basic
Website Creator Pages 6
Website Creator Design Templates 100's

POP3/IMAP Email Accounts . Unlimited
Forwarding Accounts [...]
Plan URL : https://www.verio.com/verio/windows-hosting.bml
$9.99/mo.
($ 11.95 after first term)
unlimitedunmetered 0 / unlimited
Domains Keep mouse
over features!
Price Updated
.comfeaturesPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7

TLD Registration Price Renewal Price Minimum Term
.com $11.59 per year $11.59 per year 1 Year
.org.za $20.99 per year $20.99 per year 1 Year
.academy $33.99 per year $33.99 per year 1 Year
.accountant $37.99 per year $37.99 per year [...]
Plan URL : https://www.verio.com/verio/windows-hosting.bml
$11.59/yr.

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Targeting: United States

TestimonialsCustomer testimonials

I don't want to list my site, but I have been a Verio customer, but not for much longer, but oly because I can't afford the cost. Service, uptime, and tech support are amazing however. The tech's are Redhat certified engineers and I found them quite competent as they debugged by Apache server config mistakes. Bandwidth and latency are quite good. The only pro! blem is price... if you need instant access anytime day or night to data center engineers, then go with Verio. Me, I'm looking for less support at less cost.

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News

WHIR Editor Presents at ViaVerio Summit - The Web Host Industry Review is happy to report that its editor in chief Liam Eagle contributed to the content at this week's viaVerio (www.viaverio.com) Partner Summit, held from March 15-17 in Reston, Virginia, delivering a keynote presentation on Tuesday Morning.
Other keynote presenters at the event included Verio's president and CEO Kiyoshi Maeda, senior vice president of global development and products Toshiyuki Yamasaki and VP of sales and marketing Steve Renda.
Officially titled "Trends Blueprint for Captialization" - following the "blueprint" thread for the conference - Eagle's 40-minute presentation covered several recent trends in the hosting market, offering an assessment of each as a threat, and exploring each for opportunities they might represent for smaller hosting providers.
ViaVerio is the reseller partner program of the web hosting firm Verio (www.verio.com), a program that took on more significance during the event, as the company announced its plans to transition ... [search all verio.com news]

Social Networks

https://www.linkedin.com/company/verio
Verio (est. 1996) is a Privately Held entity having 1503 followers on LinkedIn and 201-500 employees, industry Internet.
https://plus.google.com/+verio
Verio account is having 44 followers and 102 plus one count. See recent Google+ Posts:
verio.com Icon
- Inc. Magazine sheds light on why experience design is becoming more and more important to stand out: The 9 Must-Read Social Media Articles of 2014
- Streamline your business's processes, and get more done in less time with less people!See why else cloud computing may be right for your growing business: http://ow.ly/CPfLR 10 Benefits of Cloud Computing
- Introducing, Cloud(n)!Get flexibility and scalability with our new public cloud offering: Cloud Computing | Cloud Servers from Cloud Hosting Provider Verio
No official Blog yet!

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ReviewsCustomer Ratings

The quick stats of Verio profile shows a note average of 2.2 out of 10, counting 22 opinions. (few listed on the top of the page)
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(3 = 13.64%)
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brianbhc (brianbhc@g...)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
So long verio
We have been with Verio for over 10 years and have seen nothing but horrific service and support for past 4 months. Daily outages with no real followup. I've been discounting some of the previous negative posts, but I've been a fool in doing so. Stay are far as possible from Verio.
Joel (jlibove@u...)
Time Hosted: over 3 years
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Cost
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Verio is not viable hosting service for a business
Not a viable webhosting firm for any serious business. Our website has been down for two days now, and Verio cannot determine what is wrong. Verio used to be good, but in the past few years, we've seen an increasing number of outages in their webhosting and e-mail service. With our website now down, we're losing thousands of dollars a day, and Verio just hands us from one useless customer support person to another. Would be laughable, except that their negligence is destroying my business.
ccarr1752 (ccarr@f...)
Time Hosted: 6 mo. to 1 year
Global rating
Features
Cost
Control Panel
Worst host ever
Hands down the worst company i have ever worked with. Their support is pathetic. Supervisors are never available. Their control panel never works. Please hear me when I say that 1 star is a huge compliment. They are like a -50 star company.
rick torres (rick@r...)
Time Hosted: over 3 years
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Cost
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VERIO SUCKS
STAY AWAY! Verio de-activated and deleted my domain name of seven years without any email warning, and then released it to the public where someone else bought my domain name. This should be , and probably is , illegal. Scum. VERIO SUCKS!
-anonymous- (-no email-)
Time Hosted: over 3 years
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Features
Cost
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Very outdated packages, low level tech support, every customization is almost impossible.
-anonymous- (-no email-)
Time Hosted: over 3 years
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Cost
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Verio is to be avoided
In order to get out of Verio, I had to spend hours (no kidding) working with tech support to release my domain registrations and to cancel the hosting service. It was a nightmare.
verioVICTIM (john@e...)
Time Hosted: over 3 years
Global rating
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Cost
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Verio has diminished to a shadow of its former self.
~ HOLD TIMES OF HOURS
~ NO FOLLOWUP TO SUPPORT TICKETS
~ TICKETS CLOSED WITHOUT ACTION
~ DOMAINS EXPIRE WITH AUTORENEW STATUS
~ DOMAINS RENEW AFTER CANCELLATION
~ THEIR CONTRACT LIMITS LIABILITY FOR THEIR FAILURES AND LOSSES

EVEN McDADDY IS A BETTER REGISTRAR & HOST FOR A WEBMASTER SERVICE!
-anonymous- (-no email-)
Time Hosted: over 3 years
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Features
Cost
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I like hosting with Verio. You get useful answers if you need to contact support and the hosting products are robust. Maybe others have more feature, or a lower price, but Verio holds up to the offered SLA and support and customer care works.
Denny (softbaked@m...)
Time Hosted: over 3 years
Global rating
Features
Cost
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Run From This Host
I'm actually afraid to give this review because the last time I did this, Verio found out and they punished me hard.
I've been with Verio for over 10 years (I host with other companies too). The number one complaint is speed, this is the slowest provider in the market, you complain for 6 months, they charge you to move to another server and in less than 1 year you are slow again, the reason is obvious, they oversell the server(s). The number two problem is the tech support, you have to threaten people to actually get to someone who can even spell "internet" and even they are useless, you are on your own. The number three issue is price, compared to what you can find in the market for the same price is amazing, Verio is charging more because of their name brand, that is it, nothing makes them special unless of course you let expensive slow service. The next problem is the account managers, most of them are useless and will tell you anything to make you happy in the moment. I could go [read more...]
matt (pops_mccoy@y...)
Time Hosted: 1 to 2 years
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Cost
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Had 3 domains for 2 years. Recieved several notices that my domains would expire if I didn't renew so I let them go. Verio outo reneweed domains i didn't want and billed me $9.95 each. Refused to refund the charges and then charged $8.95 to cancel service without telling me.
Johnny Glazner (glaznerd@y...)
Time Hosted: under 1 month.
Global rating
The OWNER "JASON COOK" of VERIO has a website designed in MY name with MY pictures posted on it full of LIES and THREATS. HE designed it for a man named RICK TYLER who has kept my 2 sons hidden from me for 14yrs. I have asked MR. COOK to remove this site and he refuses. This is UNPROFFESIONAL as well as CRIMINAL iin my book.
Kathy (kathyryan119@o...)
Time Hosted: 1 to 2 years
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They are good as long as you don't need help. They can't even manage a simple renewal of a domain name, I lost my domain due to a one day billing problem. Then I was told by customer service it was my fault because I didn't reply to their email within 24 hours, (I correct my billing info and was charged within 48 hours). I also love how they were able to charge me for webhosting but couldn't manage to process the bill for the registration.
New Customer (-no email-)
Time Hosted: under 1 month.
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I didn't know they can have a domain service this bad.

I'm a very new costumer and I'm already experiencing problems. Ordering went okay but after that, everything went South. The interface is horrible!
The site itself have SO many bugs!!! everyone's right, the site is super slow.

The domain manager is just horrible! I don't have hosting from them (thank goodness!!) however, I get a cpanel anyways?! It's really annoying b/c when you log in you log into cpanel whether you like it or not. I just want to register and manage my domain names--so each time I have to log into cpanel--again the interface is really really bad.

I wish I read some reviews before I purchased from verio before I got myself into this mess! :(
JM Tosses (verio.jm@t...)
Time Hosted: over 3 years
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I've been with NTT/Verio for seven years now. I've been a happy puppy because I used to handle everything myself. Now that I need something from NTT/Verio, they let me down. To make matters worse, they stopped communicating. I'm moving away from NTT/Verio - I'm just looking around for some better service before I make the switch. I'm impressed they cannot even follow simple instructions - overall they just don't care for me as a customer at all. They don't listen, they don't escalate, they don't know the simplest things. Never dealt with such a bad support department ever. That's impressive, though. O_o
-anonymous- (-no email-)
Time Hosted: over 3 years
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Verio - now NTT Europeonline are a terrible service provider. - there is no good customer relations - they are terrible at helping out. They are inefficient and have a major fault with their MSQL service which causes database corruptions and grinds to a halt frequently. This all happened after moving their servers from the UK to Germany at the end of 2008. They have grown too big and are not organised and care very little for the customer - shame on them!!!!!
Frank Wells (sestar@a...)
Time Hosted: over 3 years
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Private web hosting service for 10 years. Verio is failing we had some problems and they dont get resolve the just send you from one tec to another. You never speak to anyone above the avg. customer relations person. We are running on windows server the email failed never to be fixed and now we cant export a sql database. Our company has been impacted greatly and all we do is call and call. They dont care, we even try establishing a shared hosting account we were charged the $10.00 and they never established the account.

We are concern they are going out of business... dont trust them or use them.
Network Support (-no email-)
Time Hosted: over 3 years
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Verio's domain service is terrible. The domain manager cannot handle large numbers of domains and is extremely slow. Errors occur regularly. They've spent 5 years claiming to be redesigning the interface and after finally udpating it they made it slower.

WATCH OUT FOR EARLY RENEWALS. Verio will renew your services days in advance of the expiration date without prior notice.

All in all I'd recommend against them. I am currently moving my 400+ domains to another provider.
LD (tkn@t...)
Time Hosted: over 3 years
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Recommend this hosting service. We have had them since the old TABNET days in 1994. Tabnet got bought out by VERIO in 1997.

Tech support is great, and is 24/7. They have been with our growth since 1994 and will continue to host us.

Shared hosting is great for starting. We are now moving up to dedicated servers in the UNIX platform.

Prices are a little higher than competition BUT the service is second to none. Never have a problem getting a techie online.
Charles (toona26157@h...)
Time Hosted: 2 to 3 years
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Hosting 2000. Database and Apache and Joomla ready. You are paying extra for the Tech Support.

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