Uptime Host review

12 user reviews, 0 support responses, 0 testimonials, 0 products, 0 promotions, 1 social account, Alexa #10290393, listed 2009 (#11901)

Most Recent Customer Reviews

Gary (jgaryt@g...) / daytonchildrenstheatre.com
Time Hosted: 2 to 3 years
Global rating
Customer Relation
Control Panel
I am about to sue these people!
All the negative reviews are true. Plus at one point ALL of my hosted sites just vanished. After days of trying to get an answer I was told that my sites had been "accidentally" deployed on a test server, that had subsequently been decommissioned. I fiannaly migrated all of my sites to another provider and cancelled my account with Uptime, but it's been 6 months and they are STILL charging my credit card. Stay away!
bpress@whitehatfirm.com (bpress@w...) / dentalmarketingreference.com
Time Hosted: 1 to 2 years
Global rating
Customer Relation
Control Panel
Their customer service is not bad - it is NON-EXISTANT. They are awful to deal with.

STAY AWAY. They can offer to pay me to host my sites and I would decline.

No matter how cheap they are, they are overpriced.

Ask (ask@a...) / www.serioustrouble.com
Time Hosted: under 1 month.
Global rating
Customer Relation
Control Panel
Beware Beware Beware

This company is running by Great Cheater Mr. Kaumil Patel. He is big cheat and fraud in canada web hosting service. He used to cheat people through Vistapages. Just google Vistapages Inc and you will find everything. This company is one man show. Just fooling people and he will give you serious damage.

Dont fool urself by this conman.


Services: Web HostingDomain Registration

About Uptime Host

Who is UptimeHost?
UptimeHost.com is an industry leading white label Cloud-based web hosting services provider catering to small to medium enterprises, web hosting resellers and to individuals. Located in Toronto, Ontario, Canada, UptimeHost.com was formed to deliver a high-end managed web hosting services that was able to adapt and scale to the growth of a customer on a single platform.

You can depend on UptimeHost!

* Highest-level of customer service
* Name Brand & High Quality hardware
* Uptime Service Level Agreement
* Easy to use tools for administration
* The leading feature set available
* Reliable and secure backups
* Solid and ethical business practice

UptimeHost is here to provide your business with a solid foundation for its online presence. We are very confident that our clustered web hosting service will provide your end-users the fastest possible page loads and the highest possible reliability. Our experience in this industry has allowed us to provide our customers fast, powerful, reliable and simple web hosting.

Why select UptimeHost? Besides having really fast & reliable web hosting, we'll give you 10 other reasons why you should choose us as your web hosting provider!

* Awesome Customer Service
We take great pride in offering the best customer service available in the industry, that's what our customers deserve. We're available to our customers 24/7, and when you do get connected to one of our agents, you'll be talking to a real expert who can help you right away.

* Innovation
We're thirsty for innovation and we're constantly thinking of ways to improve our service in every possible way, whether it is a tweak in our cloud or a completely new feature that blows the competition away. The hosting industry has forced us to be better than the rest, and that's what we're going to do.

* We're really Green!
The way in which we have developed the clustered cloud offers our users "greener" functionality through the more efficient use of computing resources, lowering our carbon footprint.

* High Quality Hardware
We love quality and for good reason. Putting together a bunch of hardware isn't good enough these days. High Quality hardware is specifically designed and engineered to work fast, efficiently and reliably. When you host on our cloud, you can be sure that we're using the best in technology such as servers, storage systems, networking equipment and load-balancing equipment manufactured by industry leaders. We don't skimp out here!

* 100% Uptime Service Level Agreement
Our name wouldn't be "UptimeHost" if we weren't serious about uptime. We're so confident in our service that if the rare chance we do have downtime, we'll compensate you. Based on external monitoring, if we fall below our 100% uptime service level agreement, we'll automatically credit your account as per the Service Level Agreement.

* Experience, Experience & more Experience!
Our founders have been in the web hosting industry since 1998 and have learnt a thing or two! Simply put, you can stand to take advantage of the tremendous knowledge achieved from being involved in the industry. All of our founders and developers have had close to a decade worth of industry knowledge -- you couldn't be in better hands!

* Affordable & You Control Your Cost!
Our service starts at $25 per month and includes everything that you need to get started; most customers will not exceed the resources that we include with our service. For customers that require more resources, it's as easy as sliding the scale to set your maximum budget to avoid unexpected overage fees! Get the most without breaking your bank. You control your cost with us!

* Simplified Management & No Growing Pains!
When you've exceeded certain limitations, other hosts push you to Virtual Private Servers or Dedicated Servers, which many customers don't know much about. With UptimeHost, it's easy to understand! We manage the network, the hosting platform and allow you to grow without making major changes to your existing hosting platform. Once you have an account with us, you'll never have to migrate or make platform changes again!

* Simplified Control Panel & Ordering Process
We've spent countless hours developing a custom account manager that will allow you to fully manage your service from start to finish with ease. It's point and click, and you're on your way to getting down to business!

* Money Back Guarantee
Our service is rock solid and we will stand by that. If you're unsatisfied with our service for whatever reason within the first 30 days of initial payment, we'll refund your money.

Cloud Hosting. Instantly deploy sites.

Web Hosting has changed dramatically over the last few years forcing us to innovate. We've managed to build one platform that really does cater to everyone's needs. Our proprietary cloud hosting that's based on clustered cloud computing technology will provide you the power, reliability & scalability when you need it, automatically, through one platform!

Reseller features built-in
The service comes ready with reseller features such as creation of individual accounts, WHM Emulation and more!

Pay as you use billing
Peak season once a year? Don't want to pay more for it year round? With us, you'll pay more only when you need it!

On-the-fly bursting
Sudden burst of traffic from a media outlet? Your site is powered by many servers automatically!

Simplicity with Cloud Manager
With our proprietary cloud manager, management of your account is made easy.

UptimeHost's platform is based on clustered cloud computing which enables us to provide the fastest most reliable web hosting on the planet!

1. Increased Reliability!
In the event that a server fails within our cloud, our load balancers will automatically detect the failure and send traffic to the fastest available server. This means even when a web server is down, your site will continue to load.

2. It's fast, all the time!
It's common to see server loads in a single-server environment affect every customer due to a few users -- whether this is legitimate traffic such as being listed on Digg or malicious. With our clustered cloud technology, we're able to distribute traffic to several dozen servers to handle the traffic versus just a single-server. When we feel that our cloud needs more power, we simply add another server on-the-fly.

Example: 12 Quad Core Servers and 4GB of ram = 48 Cores and 48GB of Ram available to the Cloud.

3. Fewer Embarrassing Suspensions
Most web hosting providers suspend customers for excessive use, usually following a recent listing on Digg, StumbleUpon or other media outlet. All this does is ruin your chances at becoming successful. With our cloud technology, your hosting account will allow you to sustain such listings and stay fast.

Note: Hosting accounts with malacious activity, exploits, etc will still be suspended in the best interest of the customers.

4. Increased MySQL Performance!
MySQL requests are sent to a purpose-built MySQL server that is built with performance and redundancy in mind. The resources are 100% allocated to performing and serving queries, 24/7. On a single-server environment, this is on the same server that does the mail, php processing, slowing down response times for executing queries. Our MySQL server features Dual Quad Core CPU's, Minimum 8GB of Memory and boasts high-performace 15K RPM SAS hard drives in a RAID-10 array.

5. Familiarity is nice. cPanel control panel.
cPanel is the world's leader in web hosting automation software and users love their graphical intuitive interfaces allowing for easy management of their web hosting account. With our cloud, you'll still be able to enjoy cPanel with the added benefits of our clustered platform.

6. Dedicated Servers? Why? The cloud is better!
Many customers think that a dedicated server will solve all their problems, they couldn't be more wrong! With our clustered cloud web hosting you will be able to scale your account as you grow and have access to resources that your dedicated server would not be able to provide you because of physical limits. Our system will automatically scale with your demand and that's the only time you'll pay more for hosting too!

Take for example, you run an e-commerce store that is busy during the holiday season, which gets your site busy. Your host has decided to upgrade you to a virtual private server (VPS) or dedicated server, resulting in you paying more every month instead of just during the busy season. Sounds unfair right? We think it is! With Uptimehost, your hosting account will automatically scale to continue serving without affecting other customers and then automatically de-scale when the busy season is over, reducing your bill as well. Why pay more, when you don't need to!

7. Sophisticated Snapshot Backup System.
Uptimehost operates a world-class storage area network, which features a sophisticated snapshot backup system. With our service, your data will be backed up every hour and retained for every 2 hours, 2 days and 2 weeks for your retrieval. There is no intervention by our staff and is available to the customer in real-time. Ask your host how often they back up their data for you!

uptimehost.com Screenshot
Website research for Uptime Host on November 12, 2011 by WebHostingTop


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Contact information is managed by uptimehost.com representatives kevin.moonlight@u..., kaumil.patel@u..., sales@u... [login] | Last company update:

Web stats

Targeting: Canada
Details for http://www.uptimehost.com
Website DNS: MX::uptimehost-com.mail.protection.outlook.com => ( Toronto ) / Microsoft Corporation - microsoft.com
Server Software: Apache|PHP/5.5.38
Website IP:
IP Location Country/State/City: Canada / Ontario / Toronto - see top providers in Canada, Ontario
ISP Name / ISP URL: UptimeArchive Inc. / uptimearchive.com

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Uptime Host Picks Lightspeed Web Server - Canadian cloud-based web hosting services provider Uptimehost (www.uptimehost.com) has has chosen New Jersey-based LiteSpeed Technologies' (www.litespeedtech.com) Web Server as the platform for its soon-to-be-officially-launched "Clustered Cloud," which could fill an obvious void in the Canadian hosting marketplace.
After vigorous testing on its Clustered Cloud platform, according to Uptimehost's Friday announcement, LiteSpeed's web server technology out performed the Apache web server, resulting in the company fully deploying LiteSpeed across its cloud. Uptimehost marketing and business development director Kaumil Patel said "Lightspeed basically kicked Apache's rear-end."
Uptimehost president Kevin Moonlight said the switch to LightSpeed will help customers will experience better performance and reliability, as well as greater security. "Not only will they see an improvement on multiple fronts, but as a company, we'll be able to reduce the amount of hardware required," Moonlight ... [search all uptimehost.com news]

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About: Uptimehhost is an industry leading white label clustered cloud based web hosting services provider catering to small to medium enterprises, web hosting resellers and to individual site owners. Located in Toronto, Ontario, Canada, Uptimehost was formed to deliver high-end managed clustered cloud web hosting that was able to adapt and scale to the growth of a customer on a single platform without the management complexity.
Uptimehost (est. 2008) is a Privately Held entity having 4 followers on LinkedIn and 2-10 employees, industry Internet.
No official account on Google+ yet!

ReviewsCustomer Ratings

The quick stats of Uptime Host profile shows a note average of 3.2 out of 10, counting 12 opinions. (few listed on the top of the page)
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Andrea Lemon (andrea@c...)
Time Hosted: 6 mo. to 1 year
Global rating
Customer Relation
Control Panel
I hate to say anything negative about a hosting company (usually I just keep my mouth shut), but I had a very poor experience with UptimeHost.

I was one of their first customers, back when they were in beta, and I had high hopes for them. Kaumil was extremely quick to respond to my support requests. But after a while he left the company, and customer service dropped to zero.

This became a problem when uptime and server speed got worse. I really tried to give them time to improve, but the complete lack of customer support was unacceptable.

I wouldn't go so far as to call them scammers, but they're definitely negligent and perhaps not too scrupulous. I definitely would not recommend them.
-anonymous- (ngiambacarole@y...) / www.kitahost.com
Time Hosted: 1 to 3 months
Global rating
Customer Relation
Control Panel
I subscribe for a reseller account, since August 10th 2010.
For then, the customer support was speedy.
They never activated my account, the domain I subscribed is stell not yet mine...
Despite all the emails I have sent, no response from their support team.
It is confirmed for me they are a scam company, once your money get inside their account they just say thanks!
joe (-no email-) / bluerocketbooks dot com
Time Hosted: 3 to 6 months
Global rating
Customer Relation
Control Panel
These guys are even worse than one of their resellers:


Uptime is extremely slow, if ever, to respond to issues including your website being down.

Their "100% guarantee" is complete crap. They are currently around 75% with us and have NEVER offered any sort of financial compensation despite the crap on their website.

There is no phone support, and I finally got a response to my "website is down" email.... two weeks later with no apology or explanation just "hey, we might have fixed our terrible service"

Funny thing, our website just went down again.

We are leaving them this weekend.

Robert Stewart (rstewart@r...) / www.rcap.org
Time Hosted: 1 to 3 months
Global rating
Customer Relation
Control Panel
The level of customer support from Uptime Host is abysmal. Basically impossible to get anyone to answer either a phone call or a chat request. Little regard to the customers satisfaction or the effect of their lack of service on their customers business. When our site on Uptime Host was hacked, there was little or no response. "Help Tickets" are not answered -- we sent in a second help ticket (same information previously provided to Uptime Host):

“My website is having continuous problems. Late Thursday/early Friday it was hacked, and then the pages returned and everything was normal.

But then later in the day the pages disappeared, and the site is still not functioning properly – none of the pages appear.

My original help ticket regarding the hacking was never resolved because problems with my site have continued.”

This help ticket was never directly addressed. Three follow-up help tickets were sent that same day and one of my employees spent a good part of the day [read more...]
Jenny H (jenhbrooks@g...)
Time Hosted: 6 mo. to 1 year
Global rating
Customer Relation
Control Panel
I found out about Uptimehost sometime last year off the Drupal forums as I was constantly having issues with my cpanel shared web host. I joined them during their beta testing and they definitely had their share of issues, but that's what beta is for right? During the beat, the service worked better than my previous host, who was going down very frequently and then later decided to tell me to leave or to find a vps provider. Problem is, I don't know how to manage a server, which is why I went with a shared hosting provider.

Since being out of beta testing, Uptimehost has definitely been a lot more reliable, there's more communication and I can see exactly what my site is using on their cloud through their cloud manager. They use cPanel too! I get digged every so often and my site stays up and fast.

If they invest into a bit more support as they grow, I think this company will be the end all of all other cheap budget hosts.
Ted Smith (hopeseekr@g...)
Time Hosted: 6 mo. to 1 year
Global rating
Customer Relation
Control Panel
They took down their forums and are now charging $26/month in emails you backdated to the time I signed up. What the hell? When I signed up, it never asked for billing information and said it was FREE until I hit a certain limit of used resources, and now they're trying back-bill me?

Try logging into the Cloud Control panel and you get:

You have successfully logged in, please wait while we redirect you to My Dashboard.
Warning: Unknown: write failed: No space left on device (28) in Unknown on line 0

Warning: Unknown: Failed to write session data (files). Please verify that the current setting of session.save_path is correct () in Unknown on line 0

Their phone number, 1-888-817-2944, always empties into a voice mail box, that currently says it's full. No one ever responds by email.

This seems like a scam.
Steve Thornton (sstphoto@h...)
Time Hosted: 6 mo. to 1 year
Global rating
Customer Relation
Control Panel
I went out of my way to do business with the owners of UpTimeHost.com. I started with Hostingplex and was happy until they were bought by HostMDS, which in my opinion are lowlife varmints. If you want to see why I feel this way go here: http://www.hostmdssucks.com/

With HostMDS, I went through a month of my site being largely down. I then searched on LinkedIn for Kevin, who was the original owner of Hostingplex. The reason was I always felt Kevin really cared about keeping his customers websites, e-mail & FTP access working. And all for a very good price. Now the support was good but the communication back to me the customer was spotty. But for me, I would rather them spend their time & effort on maintaining their systems than answering my questions like, “why did this go down?”

After finding Kevin I asked what he was doing and he replied he was opening a new hosting company UpTimeHost.com. I asked him how long until he would by up & running & he said about a week. So I [read more...]
Response to Mirdad (harry@w...)
Time Hosted: 1 to 3 months
Global rating
Customer Relation
Control Panel
Usually I don't bother responding to overt negativity but the above post from Mirdad should not be taken without an antidote...

First of all, Mr. Patel has been professional and responsive to me as a new customer. See the forum, or sign up for a the free trial and email him yourself. UptimeHost is still in a sort of beta phase and they have no reason to run, they have a good service and it's improving.
Mirdad (mirdad@n...)
Time Hosted: under 1 month.
Global rating
Customer Relation
Control Panel
STAY AWAY!!! Mr. Kaumil Patel is the biggest scam around. They took my money and ran. I had to cancel my credit card because of these fraudsters.

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