Uniserve review9 user reviews, 0 support responses, 0 testimonials, 6 products, 0 promotions, 4 social accounts, 2013 domains, 424 hosted, Alexa #577384, listed 2009 (#12243)
Most Recent Customer Reviews
Completely outdated C-Panel system.
No Wordpress support. Can't even upgrade Wordpress from within WordPress admin. Can only upgrade Wordpress thorugh C-Panel. Because Wordpress updates from within Wordpress were not being processed there were three massive security breaches in 3 months causing site to be pulled down each time.
Technical support typically takes about 45 mins to an hour to pick up.
Request made by phone *and* email completely ignored.
Every new support person has to be brought back up to speed.
They charged $170 to reboot a backup of the site.
Moving everything to another hosting/domain solution.
after suffering through more than a decade of poor service, I finally switched, only to have them continue to charge my credit card after ending the account. Theives
Friendly people but not very helpful.
About UniserveUniserve Communications Corporation (founded in 1988 and brand by beyondmediasolutions.com) provides Internet access and related communications services primarily in Canada.
It offers integrated voice and data services over multiple Internet protocol networks, including cable, asymmetric digital subscriber line, and wireless broadband.
The company's products and services comprise high speed, dialup, and wholesale Internet; long distance calling; Web site hosting; domain registration; fax to email; and server colocation services.
As of July 23, 2007, Uniserve Communications delivered voice and data communications services directly or through wholesale partnerships to approximately 250,000 small business and retail consumers in the United States and Canada.
We are an independent company, and we take pride in giving you the most personalized service possible.
Phones, long distance
High speed internet
Data centre & co-location
Fibre optic connectivity
Bonded “Neverfail” broadband
Managed IT services for proactive system monitoring
Data backup, storage & redundancy
Building and site security via remote IP video monitoring and analytics.
Using also uniserveteam.com domain name.
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Account started from July, 2015, having already 52 tweets with 65 followers and 71 friends. See recent tweets:
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I started with Uniserve in 2003 by default when they bought digital ark (oberon) up in Campbell River. Part of a massive Island buy-out. It's been a roller coaster ride ever since. The services were okay but pricing, email and web page hosting was a night mare from the beginning. I moved down to the city and they gave me new account details but couldn't lose the old account. My email and web pages stayed up in Campbell River. I'd discover that I was paying a few bucks more than everyone else for like three years so they'd give me a promotional deal to make up for it. Conflicts between the old account on the island and the new one on the Coast were constant. Even during the promotional deal they gave me in return for overcharging me by as much as $4.95/month for two years was unrecognized by hanf the company so I would get over charged time after time. I would have to explain to someone what was going on and it would be an issue every time. They'd say they had to slear the problem with [read more...]
We changed our phone line carrier and as a consequence lost use of our uniserve account which was carried on that line.
We contacted Uniserve and was told that it would take 24/48 hours to check the line.
Next we were tolde that it would take 5 to 10 business days to soleve the problem....not told why despite asking.
Next told that it was taking this long because Teus had to do some work at their end..it wa not a Uniserve issue.
Asked for a case file so that I could persue with Telus...not given one.
Next told that it was not Telus but uniserve that had to do work and that it had been put on a rush order, but it would still take 5 to 10 business days.
Every time I spoke to these guys I got a different story other that the fact that it would take 5 to 10 business days...
Said they would phone me back twice and never did.
Absolutely brutal service./..don't treat your customer like an idiot and don't keep on changing the story...tell them up front.
I HATE THEM.
Will obviously look for another provider, I have been with unserve/interlog for at least 10 years
* Speedtouch Modem breaks every few months (When we sent back the modem they said they never recieved it and started charging us for rental on a modem we already purchased)
* No telephone service for 2 weeks at a time (twice over Christmas holidays) when it goes down (VoIP that is bundled with the internet package)
* They say they will call you but you never recieve a call (all ways had to call in myself)
* One time they said the would "escalate" the problem but when I called back appearantly it was never escalated (boosted us from the 1.5mbps to 3.0mbps, which we were already suppose to have, as a fix for the troubles
I would not recommend this company to anyone. You are better of going to Telus. But if you can deal with all the problems it is an excellent pricing on the bundle package. Funny thing is I work in computer retail and uniserve is a product we sell which I will not hesitate to let [read more...]
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