Ultima Hosts review8 user reviews, 1 support response, 0 testimonials, 0 products, 1 promotion, 2 social accounts, Alexa #9522505, listed 2008 (#11001)
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The server up time has been exceptional and each time I have requested UltimaHosts support assistance the response times have been unbelievable. The most recent example of their exceptional support was when I requested to install a custom CLR function in a SQL database that was within their shared environment. Due to security limitations (a good thing!) I requested assistance from their support team.
Not only did they install the object but Michael went out of his way to make several recommendations for improving the code and then even went another step further and restructured a good sized piece of it for performance and enhanced error management. He of course ran these changes by me first, but I was pleasantly surprised they went to such lengths to ensure my success.
I can say without any reservation I have [read more...]
On 1st September I raised a support ticket as I was unable to access my VPS that I use for a small number of clients requiring Windows hosting. It transpired that the VPS had been 'lost' during a migration together with the image backup I had created, resulting in total loss of all custom installed applications and data. The excuse offered was 'a communication error on our behalf'.
If this were not bad enough, the offer of compensation was merely to create a new VPS and give me a month free. Naturally I made an attempt to negotiate an improvement on this offer, including 3 months free hosting, credit of fees since the failed migration and a new VPS package that included DotNetPanel to make setup and restoration quicker.
The response was "I am going to refund your payments [read more...]
About Ultima HostsUltima Hosts, the hosting arm of Ultima Computer Systems, a company providing business information solutions, was founded in January 2006 after deciding that it was time to turn its server and network expertise into a unique hosting solution. As a result, Ultima Hosts now provides custom tailored hosting for clients worldwide.
Unlike many other hosting companies who offer very rigid packages and often include features you've neither heard of nor have any need for, Ultima Hosts won't make you pay for extra for features you don't need. If any of Ultima Hosts' set packages don't meet your needs exactly, contact them for a quote on your very own custom solution.
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I'll definitely be looking to move more stuff over to Ultima when other contracts expire in 2010.
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