Triple8 review

This review cover a general impression of triple8.net product features like reliability, support, data center, price & more. Brand #2033, listed since .

Most Recent Customer Reviews

kklosson (kklosson@e...)
Time Hosted: 2 to 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
I've been with 888 for at least two years. in April 2012 they insisted on porting my machine from a VMWare platform to Hyper-V. I'm sure they had their reasons but this was disruptive to me since it changed my MAC address, and I have reasons for a static MAC.

After the move, my server was very unstable - crashing 2-3 times per day. Sometimes the server just booted itself and sometimes it hung in a way that I could not RDP to it without their support team resetting the machine.

That's were things got bad. During the day I could sometimes get someone on chat and get them to reset it. But after hours it's like there is nobody there. As I write this, I have a service ticket that's been open for 12+ hours. All I am asking for is a server reset. No response at all. Can't get anyone on the phone, no response on the ticket, no chat available, and the phone goes to voice mail.

I'm not sure that 888 really understands what business they are in. Needless to say, I am making plans to [read more...]
-anonymous- (til_b@h...)
Time Hosted: over 3 years
Global rating
Customer Relation
We have hosted for years with 888 and were generally satisfied. However, since several weeks we have recurring problems...running our of harddisk space, files not found etc.
In the past it was easy to get a tech on the line. However, noadays it is impossible. they promise 24/7/365 service but they work only on Pacific / Los Angeles time. Service is nowadays rude and unhelpful and gives wrong advice. We will move our database to another host and i recommend to stay awy from 888 until the solve their issues.
Nick (-no email-)
Time Hosted: 1 to 3 months
Global rating
Features
Cost
Customer Relation
I used Triple8 for a VirtualDesktop host, and had regular outages. When the outages occurred, no response was available by telephone or online chat, so I lost my desktop each time for a few hours until they replied to the online 'service ticket'.
I cancelled my account with them because they were too unreliable.
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Overview

About Triple8

Triple8 Network was founded in 1992, primarily focused on software programming and database design. In 1996 we began developing and hosting websites. Today we host thousands of websites and hundreds of servers for clients over 30 countries. Triple8 is privately owned and is debt free. Our goal is to offer a much more personal level of service and support when compared to most other large hosting providers, and to provide our clients with a full range of Internet services.

Technical Expertise – Having been in the hosting business for over a decade, our personnel are well experienced in virtually all aspects of Internet protocols and software. At a minimum, all technical support personnel are fluent in setting up and maintaining Windows and Linux based servers. We also have numerous technicians that are specifically skilled in other areas such as Networking, Linux, Unix, MSSQL, Cold Fusion, Flash, PHP, ASP, Perl, and MySQL.


Network reliablilty takes redundancy. Which is why Triple8 uses redundant routers, redundant switches, and numerous Internet connections to maintain the highest level of network reliability. Currently we have 4 1000Mbps (1Gbps) Internet connections that are blended together to insure our network uptime. Any 3 of our 4 1Gbps connections can go offline and our network still be up. We buy only the best connectivity from the world's best carriers to give our clients superior performance throughout the world.

Whether you have a Standard Hosting Account or a Dedicated Server, all Triple8 Services are connected directly to the Internet backbone on nothing less than a 1Gbps connection.

Triple8 Network's primary datacenter is located in the One Wilshire building in downtown Los Angeles. An icon in the Los Angeles skyline for more than two decades, One Wilshire is considered to be the single most important point of connectivity in the Western United States, if not the world. With over 260 service providers located onsight, One Wilshire is one of the world's most interconnected facilities. Triple8 also maintains data center space at numerous other facilities.

Data Center Infrastructure

Home to almost every major carrier in the World, including Level3, Global Crossing, UUnet, Mzima, Qwest, MCI, Savvis, Cogent, and XO.
Fire Protection - The One Wilshire Building is protected by a state-of-the-art fire life safety system and Triple8's suites are installed with pre-action fire sprinkler systems throughout all the collocation areas.
Liebert HVAC units within the facility are served from the buildings central plant consisting of three 1,000 ton and two 500 ton centrifugal chillers, each with two pumps for redundancy.
Power - One Wilshire is equipped with four (4), 3750 KVA, 480 volt transformers and one (1) 5,000 KVA, 4160 transformer all fed by the Department of Water and Power. Triple8 OneWilshire, in turn, is connected to the building’s buss duct risers, which provide up to 690 amps at 480 volts of commercial power to Triple8's facilities. In addition, Triple8 OneWilshire maintains two DC power plants with up to 800 amp of DC capacity. Individual AC and DC outlets are available to customers.
Emergency Power - All of Triple8's transformers for commercial power service are connected with Automatic Transfer Switches to a building emergency generator. One Wilshire currently maintains five 2,000kw generators, which support the tenants' main electrical power in the event of a power interruption. The back-up generator power is distributed to the tenants via multiple 480v, 3 phase, 4 wire bus ducts.
Currently there are five 2.2 MW emergency generators supplied by enough diesel fuel to run for 30 days. Only three generators are required to full operate the building. These generators alone could power a city of 20,000 people.
UPS Systems - Provided by 5 - 560KVA Emerson UPS systems with 12 hours of battery back up.

Security Features

Card access control at all interior and exterior doors
24/7/365 on-site security staff and 30 days of stored CCTV Surveillance video
Entry to the underground floors an only occur through secure gates
Onsite Security personnel require all personal to display their pass before entry
Visitors have to be signed in and escorted by authorized personnel to our data center.
Triple8 data center has additional security personnel onsite 24/7

Related links


triple8.net Screenshot
Website research for Triple8 on June 1, 2005 by WebHostingTop

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Robert Praul (robertp@p...)
Time Hosted: over 3 years
Global rating
Triple8 is the worst host I have ever worked with. We have had significant outages at least 4 times over the last 12 months.
Don't use them!!
-anonymous- (-no email-)
Time Hosted: 3 to 6 months
Global rating
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Use them for FileMakerPro service. Has been nothing but trouble. Took them months to get FileMaker up and running due to mis-configured settings on their end. The FMP service is down as I write this. Pathetic.
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