Solar VPS review
This review cover a general impression of solarvps.com product features like reliability, support, data center, price & more. Brand #10676, listed since .
Most Recent Customer Reviews
Avoid this company like the plague. My server is still down, 4.5 hours after submitting a trouble ticket, which is the *ONLY* way you can interact with this company - they have removed all telephone support, whether it be critical tech issues (having a server down for >4 hours is CRITICAL), or billing questions, or heck, even if you want to talk to a sales rep... no telephone support. I am leaving this bunch of goons pronto. Not worth the hassle, there are plenty of other service providers out there that understand what customer service means.
Tried to set up hosting with these jokers, they didn't provision my VPS but more importantly they didn't send an email or phone me to explain why.
Plenty of other communicative hosting providers available out there, these guys are cheap but now I see why.
host does not respond to reports of abuse coming from their network. their buggy networks are instead allowed to roam the web infecting every vulnerable machine they come across. good job guys!
About Solar VPSHow We Got Started
Solar VPS was formed in early 2005 to provide business users with cost-effective, efficient and sustainable hosting solutions. We began as a managed Windows Virtual Private Server business and partnered with Parallels (then SWsoft) to offer its newly released Windows Virtuozzo to customers. By adding the managed services aspect, we were able to create higher customer retention as well as maximizing revenue.
Not only did Parallels provide an optimal solution for client service offerings, but it also enabled us to virtualize our office file servers and managment systems. This allowed for lower power consumption, lower capital expenditures and increased manageability. Use of virtualization software and VPN connectivity allowed us to build a truly virtualized office and data facility network. Communication was spot-on with every member of our team and with our customers. Knowing what was going on and being able to handle any problem became truly functional through our virtual infrastructure.
How We Automated
In early 2006, we purchased the Parallels Business Automation (then HSPcomplete) Virtuozzo management and billing software from Parallels. Parallels Business Automation, or PBA for short, allowed us to provide clients with a fully integrated web store/sign up process, payment and billing system, order delivery platform and system management center.
VPS hardware nodes are deployed with Virtuozzo and are connected with PBA. As clients make purchases through our online store, orders are queued in PBA, fraud checked and then with the click of a button, are automatically built, assigned ip address and installed using PBAs integration with Virtuozzo templates. Finally, clients are emailed a welcome letter that contains all relevant information for connecting to and managing their VPS subscription.
The Parallels Automation process has allowed us to provision orders quickly and easily. Since adopting PBA, automation has become a crucial aspect of Solar VPS. Our service offerings, our customer support and our infrastructure managment depends on our commitment to automation. We've become a more customer-centric company as a result of our integration with automation systems and processes, which has resulted in a higher level of customer service and support.
How We Optimized
Solar VPS lives the Parallels "Optimized Computing" vision. We have created a truly virtual infrastructure from our client offerings, our data facilities and our management offices. We work very closely with Parallels to provide the hightest possible service and support to our customers. We are backed by 24/7/365 support from our Parallels Platinum Partner support contracts and our dedicated team of account managers and Parallels CRMs (Customer Relationship Managers).
The Solar VPS network is powered by Parallels Virtualization and Automation products including Parallels Business and System Automation, Parallels Virtuozzo Containers, Parallels Plesk Control Panel, Parallels Server and Parallels Workstation and Desktop products. All members of the Solar team are required to virtualize their working environments to maximize productivity and energy efficiency.
We've proven that the Parallels vision of "Optimized Computing" is more that just a philosophy and that it truly works. We've put these concepts of virtualization and optimization into practice and much of the success of Solar VPS success is attributed to those concepts. We look forward to our continued partnership with Parallels and to the new opportunities and efforts that our initiatives are creating for us.
How We Optimized
In early 2008, the decision was made to change our corporate name to Solar Virtualization Technologies Group, or Solar VTG for short. The Solar VTG name more effectively reflects the "Solar" push into the SaaS (Software as a Service) based market. The Solar VPS brand will continue to offer the same great Virtual Private Server offerings and exceptional customer service and support we have come to be known for. In addition, new brands will be added and incorporated into our fully virtualized infrastructure.
The new Solar VTG brand exists to further our virtualization, automation, SaaS and green computing efforts through our multiple brands. Most notably, our sister company, MessageWire, forefronts this effort through its Parallels powered infrastructure for Mobile device connectivity, Hosted Exchange, Anti-Spam/Anti-virus, Sharepoint and Message Archiving services. Solar VTG and MessageWire keep a close personal relationship and exist to fully compliment all business communication and hosted services needs.
We are always working to grow, change and improve
1. How We Got Started
Business is Personal and that's how we feel at Solar VPS. Our service is centered around positive vendor-client relationships and our main focus at Solar VPS is the customer.
2. Our Customers Come First
Along with our "Business is Personal" mantra, we conduct our business around our customers. We listen to the feedback our customers give us and we use that feedback to improve our services. The satisfaction of our customers defines our service and maintaining excellent customer satisfaction comes first.
3. We Support Green Efforts
Solar VPS operates around our "SolarGreen" initiatives. Through our partnership with Green Living Ideas, we work to help our customers to be green, our company to be green and the small business community to be green.
4. We Are Virtualized
Solar VPS began and has continued to flourish through the use of virtualization technologies. Our Parallels Platinum Partnership allows us to work closely with developers, product managers and support technicians on the best virtualization software available today. We use virtualization in all areas of our business and we work to further its adoption into small businesses around the world.
5. We Are Automated
In addition to our virtualized infrastructure, providing customers an automated service delivery platform is crucial to our continued success. Seamless order delivery, upgrades, downgrades and migrations allow customers ease-of-management. We truly believe that virtualization and automation go hand-in-hand.
6. We Never Close
We provide our customers with true 24 hours, 7 days per week, 3h25 days per year, technical support. We are available via our secure help desk, live chat and emergency toll-free telephone. Our customer base reaches around the globe and delivering exceptional service to all of our customers is our main priority.
7. We're More Than a Host
In addition to providing excellent customer service and support through our Solar VPS brand, we expand upon our expertise in hosting and virtualization to include our parent company Solar Virtualization Technologies Group (Solar VTG) and our sister company MessageWire. Our additonal brands and companies work to further the SaaS (Software as a Service) model of service offering.
8. We Own Our Hardware
Unlike many hosts, we own all of our network and VPS hardware. With our "SolarGreen" initiative, overseeing hardware purchased to ensure that we use only the best and and most energy efficient hardware is extremely important. In addition to our VPS hardware, we are highly selectoive about choosing only the highest quality enterprise class network hardware.
9. We Manage Our Network
While many VPS hosts colocate their servers in data centers around the world, very few own and operate their own networks. The Solar VPS networks are 100% Cisco based nd all new Solar VPS ip allocations are assigned directly from ARIN and through RIPE certified resellers in the UK. All routers and switches which use BGP (Border Gateway Protocol) to annouce our ips via several ip transit providers in every data center we use. Our network is managed by on staff Cisco Certified Professionals.
10. We Are Always Growing
We are always working to grow, change and improve our services and our company. Based on client feedback and a changing marketplace, we continue to expand our service offerings to suit small and medium businesses in addition to working with clients to improve every aspect of our current service offerings.
How We Are Going Green
Solar VPS is committed to promoting and adopting energy efficient measures across all areas of our business. From choosing energy efficient server components for our customer offerings to reducing power consumption in our global reaching offices, becoming "green" has never been more important to us. Most importantly, Solar VPS is partnering with other green-centric companies to educate others and promote the ideas of green computing and green living. To address our new energy conserving corporate standards, we developed a brand to symbolize our green initiaitives called "SolarGreen".
The name SolarGreen was chosen to signify our efforts to become green and stay green. While we don't claim to have all the answers to being environmentally responsible, we understand that it is important for all small businesses in the United States and across the world to do their part to save our planet. In order to do our part, we developed the iniative around 3 goals including Reducing Customer Energy Consumption, Reducing Company Energy Consumption and Supporting Green Efforts.
* New Jersey
* Los Angeles
* United Kingdom
The 100 Delawanna Avenue data facility is located in Clifton, New Jersey and is owned and operated by Fortress Integrated Technologies. Solar VPS operates under a unique partnership with this facility allowing us priority access, customized rack and network design and 24 hour remote hands support. All servers are housed in high end Middle Atlantic data cabinets with locking front and rear doors. Racks are powered by dual 30 amp circuits and 18 port Baytech remote power control units. Rack cooling is handled by top mounted 10 inch 825 CFM high speed fans and forced air from the 18 inch raised floor.
The data center provides redundant power systems with an Inline power backup using Liebert UPS system and an onsite Caterpillar generator with 4 days of standby fuel. In the event of a power outage, the power management system starts the generator within seconds and transfers power to the UPS for charging. The Liebert UPS, controls and constantly monitors the quality of power so that all equipment receives 120-volt power, all the time. Moreover, the UPS and generators are tested weekly to avoid power disruptions.
The data center is safeguarded by redundant indoor cooling systems that are kept at an optimal temperature. The cooling systems offer an accurate and reliable control of humidity, airflow, and room temperature that improves the working conditions for the susceptible electronic equipment. The data center has been set in a place with 7,500 sq ft of raised flooring with 8, 20-ton AC units.
The data center offers high tech key locked cabinets that are fully secure and as per an individual's requirements. The cabinets come with both front and back lock and their bases are attached to the floor. All the cabinets allow for increased air circulation and their side panels can be detached to enhance expandability.
The data center has a high level of security, guarded by 24/7/365 digital surveillance of the facilty. The closed circuit cameras throughout the data center monitor both the interior and exterior facilities around-the-clock. In addition, keycard locks are located on all the paths to sensitive areas and biometric palm scans restrict access to authorized personnel only.
* 55,000 square feet facility
* 7,500 square feet of raised floor
* (7) 20-ton Liebert Data Air AC units
* 500 Smoke and Heat Detectors
* Security badge entry/exit on all doors
* (3) 225KVA Liebert UPS units
* 1-megawatt caterpillar generator
* 6000 gallons of emergency standby fuel
* 24x7 Network and facility monitoring software
* 100% Redundant Cisco Network
* New Jersey
* Los Angeles
* United Kingdom
Five World Class Data Centers
Offering multiple data facilities can often times be confusing. In order to choose the new home for your web hosting, understanding the differences in our networks is important.
Every Solar VPS US data facility uses fully redundant BGP routing. Solar VPS offers a range of ip address options to customers including ip addresses provided by our data facilities and ip addresses assigned to Solar VPS direction from ARIN. US facilities are built around VLAN sharing methodologies which means that anywhere from 2-5 VPS nodes sharing a single VLAN. This allows convenient customers server migrations from one VPS node to another without the need for changing up addresses. Windows VPS, Windows DDS and Linux VPS are always hosted on diverse VLANs.
Solar VPS on staff Cisco Certified professionals handle network management from redundant Cisco 3500 series routers to Cisco 2900 distribution switches. This allows for both troubleshooting and network changes without relying on data facility staff and thus provides better service to customers.
The Solar VPS UK based data facility is constructed somewhat differently than US facilities. Given the way data networks are built in the UK, direct uplinks are provided from Cisco 2900 series distribution switches to data facility edge and core routers. All VPS nodes on a single distribution switch share a single VLAN and thus allow for convenient server migrations. While VLANs are not handled on Solar VPS UK based network devices, Solar VPS Cisco Certified Professionals carefully handle network connectivity and SNMP monitoring on all distribution switches in the UK facility.
Regardless of the data facility customers choose, Solar VPS provides fast, low latency service in all locations. All Solar VPS networks provide high performance connectivity with exceptional network uptime.
Solar VPS provides hosted services from three geographically diverse data facilities including two in New Jersey, USA and one in Maidenhead, Berkshire, United Kingdom. Diversifying our global data network allows customers to host closer to the heart of their businesses, which provides lower latency and higher transmission speeds. In addition to geographically optimal hosting, customers are provided with an unique ability to create their own hosting redundancy by using several of our data facilities around the world.
Tier 1 Bandwidth Providers
No matter which data facility you choose, Solar VPS provides premium Tier 1 bandwidth to all customers. Level3 and Telia are used in all 3 data facilities while other exceptional providers such as Global Crossing, NLayer, Savvis and Sprint are provided to our US facilities. All transit providers are routed over multiple Gigabit fiber connectivity allowing maximum throughput and future scalability.
All chosen Solar VPS data facilities are built with redundant routing capabilities. Along with fully automatic BGP, our networks are maintained with N+ 1 upgrade/maintenance policies for immediate failover.
- Solar VPS Community | Solar VPS - Solar VPS Community We're Social. We're Current. We're Tech-Savvy… Stay in Touch! Welcome to the Solar VPS Community… Talk to our team and tell us ...
- The Solar VPS FAQ is our answer to frequently asked questions - Frequently Asked Questions. We have the answers you need. If you don't find them here, access our helpdesk and knowledgebase inside the SolarSystem.
- Cloud VPS | Solar VPS - Unrivaled Customer Care. Solar VPS is fundamentally customer-centric. We believe that having access to intelligent, experienced and courteous customer ...
- Addons | Solar VPS - Easily manage multiple web sites; Run your own DNS name servers; Configure Notification Threshholds; Quickly and easily install a multi-tenant LAMP ...
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Solar VPS is offering SWsoft's Plesk control panel with its hosting plans, as well as SWsoft's HSPcomplete to manage its hosting platforms. Solar VPS has also deployed SWsoft's Virtuozzo virtualization software to power its Windows and Linux virtual private servers. SWsoft says that as part of its open fusion initiative, Plesk and Virtuozzo are seamlessly integrated, providing additional benefits to Solar VPS and its customers. "With Virtuozzo, we completely replaced five servers with just one, saving us money, space, management and licensing. That success prompted us to explore other SWsoft products, including Plesk and HSPcomplete," says Ross Brouse, president of Solar VPS. "We partnered with SWsoft because they have a clear advantage with the number one VPS technology, and they also ... [search all solarvps.com news]
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About: Solar VPS is the universal leader in Windows and Linux Cloud VPS Solutions. Our SolarSystem allows you to harness the power of our VPS fusion core allowing you to maximize business growth to an unlimited potential.
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If you want terrible customer service, always be directed to open a ticket instead of get help directly from someone on the phone and be promised services that can't be delivered then SolarVPS is definitely the perfect provider for you.
My company was with Godaddy.com and outgrew their offerings. Their customer service is phenomenal so I hated to leave them but we migrated over to SolarVPS. My development team couldn't believe how difficult it was to get up and running on their window's servers. It took 2 months when they said it should be weeks. After a year and a half of mediocre performance we decided to switch over to the cloud system to see if performance improved. We paid extra money for "Mission Control" to migrate from one server to the other figuring their teams could do it easier than ours. WE WERE WRONG. After two months of paying for servers plus mission control we still had no website and business had come to a standstill. What did SolarVPS do about it - NOTHING. Kept [read more...]
It was on April 14th that I spoke on the phone with a sales person with Solar VPS before placing our order. I explained to him that I needing a window VPS because my current service provider was going to charge me $50 more to move from Linux to windows. I stated to him that we needed the windows VPS for a SightMax chat software and I gave him the minimum requirements that needed to be on the server. The sales person said that would not be a problem and explained to me the promotion on their website of $1 for the first month of service if I order a windows VPS. He directed me to their windows VPS server page and told me what bottom to select to order my plan. I selected the plan and entered my credit card information and ordered. He told me that it would take 24-48 hours to setup our server, so I waited. I received an invoice it had $1 setup and $48 for the server which I believed was paying for one month after the free month for a $1, so I didn't question it at that time, until I [read more...]
The overall service is good but there are and VERY important problem that i really think that is very important: CUSTOMER SERVICE.
Their customer service are very bad, they don't know how to respect the client and try to scam it with ridiculous condition that we need to try guess since they aren't in your TOS or in the contract.
I would not recommend them, there are many others providers that have acceptables prices like Spry or LiquidWeb, they really know how to treat your clients, not like solarvps that try to scam the clients.
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