Smart File review9 user reviews, 0 support responses, 0 testimonials, 0 products, 0 promotions, 5 social accounts, Alexa #199849, listed 2010 (#15788)
Most Recent Customer Reviews
Smart File....NEVER Answers Billing or Technical Help phone lines or support emails...But you can reach Sales most the time. SmartFile didn't respond to any of my request and then told me I waited to late to cx my service...I would be charged another month.
Just changed to Smart Vault...less money, they answer their phones for CURRENT customers...not just to sell you something! And their help desk actually helps you!
I can not give enough of a warning to not use this company.
Monday: No access to data.
Tuesday: No access to data.
Wednesday: No access to data.
Thursday: No access to data.
How can a data hosting company have this type of downtime? How do you expect your users to run their business? Well, good thing is they don't offer refunds, and they sure do have lots of fun toys for their employees to play with according to their company's Facebook page.
Here's hoping that I actually can get my data back and leave this horrible company.
About Smart FileSecure FTP Hosting, LLC.: Our File Sharing Service and File Sharing Server offers you and your clients file hosting, Internet file storage, FTP Space and best file sharing at the most competitive rates. If you are looking for a file host then SmartFile has a package for you.
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|Web Site Title:||Secure Business File Sharing & FTP Hosting | SmartFile|
|Website Description:||On-premise, cloud, or virtual server. Secure business file sharing & enterprise FTP hosting with HIPAA compliance.|
|Targeting:||Australia, Germany, Mexico, Micronesia, Moldova, Netherlands, United Kingdom, United States|
|Site in business since:|
|Links to the site:||154|
|Details for https://www.smartfile.com/|
|Website DNS:||MX::alt1.aspmx.l.google.com => 2404:6800:4003:c03::1b ( Singapore ) / Google LLC - google.com|
MX::aspmx.l.google.com => 2a00:1450:4013:c04::1b ( Groningen ) / EU Metro Frontend - google.com
ns-305.awsdns-38.com => 184.108.40.206 ( Chicago ) / Amazon.com Inc.
ns-1421.awsdns-49.org => 220.127.116.11 ( Singapore ) / Amazon.com Inc.
ns-1930.awsdns-49.co.uk => 18.104.22.168 ( Ashburn ) / Amazon.com Inc.
ns-789.awsdns-34.net => 22.214.171.124 ( Ashburn ) / Amazon.com Inc.
|IP Location Country/State/City:||United states / Michigan / Lansing - see top providers in United States, Michigan|
|ISP Name / ISP URL:||Liquid Web L.L.C / liquidweb.com|
|Facebook Shared Count:||365|
|Linkedin Shared Count:||34|
|Google+ Shares Count:||0|
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Please find us @SmartFile -twitter.com/SmartFile
Account started from January, 2013, having already 1 tweets with 5 followers and 7 friends. See recent tweets:
About: SmartFile helps IT connect, share and manage all of their files with the people inside and outside their company through on-premise and cloud technologies.
SmartFile account is having 432 likes, talking about them 1 peoples. with 365 webpage shares. See recent facebook statuses:
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|(2 = 22.22%)|
|(7 = 77.78%)|
Smartfile is an adequate FTP provider. I mean, FTP is not exactly cutting edge or difficult to implement. The problem is their horrible support/sales practices. We hadn't been using the service for almost an entire year and so didn't provide them a new credit card for renewal. They renewed on the old card anyway and nearly tripled the price from $360/yr to $1000/yr. I contacted them immediately for a refund and they flatly refused; falsely claiming they had sent repeated notice of the price increase. Do yourself a favor, shop around for a reputable vendor.
I have been using this site for almost a year now and it used to work quite well however, I have been having issue after issue for the last three months or longer and have been trying desperatly to get them resolved as it is negatively affecting our customers who use this site to view and download their documentation. they are upset that it is not available to them. It has been a very frustrating experience to try and get the issues resolved as I have support contact me initally, after I put a support ticket in but then they dont follow through with what they say they are going to do or they use excuses claiming that they are doing upgrades (that were supposed to be available 3 weeks ago and I am still waiting) and NOTHING has changed... I still have all my same issues that I had before! I had done a follow up email to the fellow I was seeking support from asking him what was going on and when I could expect the promise that the upgrades would be complete and my issues would be [read more...]
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