Smart File review

This review cover a general impression of smartfile.com product features like reliability, support, data center, price & more. Brand #15788, listed since .

Most Recent Customer Reviews

-anonymous- (-hidden-)
Time Hosted: 6 mo. to 1 year
Global rating
Prepaid SmartFile for 1 year. Was a waste of money. Customer service is poor, tickets were often closed without the questions within being answered. SmartFile is inflexible with their plans, they are not granular as claimed as there are only 3 options and no ability to add or remove features individual features. Based upon my legal advice, the SmartFile terms and conditions contravene Australian law. Better and cheaper options than SmartFile are available.
-hidden- (-hidden-)
Time Hosted: 6 mo. to 1 year
Global rating
Features
Cost
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Bad service all the way around!
Smart File....NEVER Answers Billing or Technical Help phone lines or support emails...But you can reach Sales most the time. SmartFile didn't respond to any of my request and then told me I waited to late to cx my service...I would be charged another month.
Just changed to Smart Vault...less money, they answer their phones for CURRENT customers...not just to sell you something! And their help desk actually helps you!
-hidden- (-hidden-)
Time Hosted: 1 to 2 years
Global rating
Features
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Decent service if you don't care about support or your data
I can not give enough of a warning to not use this company.

Monday: No access to data.
Tuesday: No access to data.
Wednesday: No access to data.
Thursday: No access to data.

How can a data hosting company have this type of downtime? How do you expect your users to run their business? Well, good thing is they don't offer refunds, and they sure do have lots of fun toys for their employees to play with according to their company's Facebook page.

Here's hoping that I actually can get my data back and leave this horrible company.
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Overview

About Smart File

Secure FTP Hosting, LLC.: Our File Sharing Service and File Sharing Server offers you and your clients file hosting, Internet file storage, FTP Space and best file sharing at the most competitive rates. If you are looking for a file host then SmartFile has a package for you.

smartfile.com Facebook Cover
Website research for Smart File on August 31, 2010 by WebHostingTop

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Web stats

Owner: Dave Scott
Web Site Title: Secure Business File Sharing & FTP Hosting | SmartFile
Website Description: On-premise, cloud, or virtual server. Secure business file sharing & enterprise FTP hosting with HIPAA compliance.
Targeting: Australia, Germany, Mexico, Micronesia, Moldova, Netherlands, United Kingdom, United States
Statistics
Site in business since:
Links to the site: 154
Details for https://www.smartfile.com/
Website DNS: MX::alt1.aspmx.l.google.com - 209.85.203.27 ( Mountain View )
MX::aspmx.l.google.com - 74.125.139.27 ( Mountain View )
smartfile.com - 173.203.235.24 ( Windcrest )
ns3.p09.dynect.net - 208.78.71.9 ( Manchester )
ns2.p09.dynect.net - 204.13.250.9 ( Manchester )
ns4.p09.dynect.net - 204.13.251.9 ( Manchester )
ns1.p09.dynect.net - 208.78.70.9 ( Manchester )
Server Software: Apache/2.4
Website IP: 173.203.235.24
IP Location Country/State/City: United states / Texas / Windcrest - see top providers in United States, Texas
ISP Name / ISP URL: Mosso - DFW / rackspace.com
Facebook Shared Count: 364
Linkedin Shared Count: 14
Google+ Shares Count: 837

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News

SmartFile Introduces Visualization and Trending Tool for Network File and User Activity - Indianapolis based SmartFile, a file exchange platform (FEP) offering self-hosted and cloud-based file management for organizations, is launching a new visualization and trending tool for on-premise account administrators. This feature release helps system administrators visualize and monitor audit trails, such as trending network file activity, successful and failed login attempts, and all other SmartFile audit data-points.
With this new feature, SmartFile gives administrators new ways to monitor and ensure compliance. Administrators can view past and real time audit data and quickly identify unusual behaviors and outlying events. This can be filtered down to look at the user’s IP address or specific usernames to see the actions that were performed. This helps administrators identify when breach activities are occurring and what accounts are targeted. Reports and data can also be exported for additional business analysis through 3rd party tools.
Christopher Sheaves, Vice President ... [search all smartfile.com news]

Social Networks

https://www.linkedin.com/company/smartfile
About: SmartFile is a file management platform for businesses and professionals. We offer three different file access points to ensure a secure solution to fit your company’s needs (and your budget).The SmartFile Web App makes uploading, downloading, and sharing files simple. We offer custom branding, unlike Dropbox; our customers are able use their own company logo, color scheme, and sub-domain. Unlimited users and folders save them money over comparable services, too. SmartFile keeps files secure with custom file sharing permission and roles. Read the full list of features and signup for a free 14-day trial at https://www.smartfile.com/features/.SmartFile for Developers is the most complete file-based API toolset available. Built by developers for developers, users get access to our API (with 38 endpoints) and five different SDKs to manage Files, Users, Groups, Permissions, Synchronization, and public link creation with or without public upload.Learn how we compare to Amazon S3 and Rackspace Cloud Files and sign up for free at https://www.smartfile.com/developers/. SmartFile Enterprise is a highly customizable solution for businesses seeking scalable file storage with more control and compliance. Fully integrate SmartFile with internal security and access permissions while enjoying the secure storage, custom branding, and multi-user access of the Web App.More information about our Enterprise Solutions is available at https://www.smartfile.com/enterprise/.
SmartFile (est. 2009) is a Privately Held entity having 114 followers on LinkedIn and 11-50 employees, industry Internet.
https://plus.google.com/+SmartFile
About: SmartFile is a file management solution for businesses and professionals seeking more control, compliance, and integration. We provide a variety of offerings for large enterprises, small businesses, and developers. Our custom branded interface can be accessed from any device using your subdomain.  We are known for our best-in-class user and file access permissions that only allow specific people to view and interact with files.SmartFile offers three solutions for those seeking an easier and more secure file management solutions; cloud, on-premise, and developer SDKs.  Each solution is built on our API and features our custom branded web interface.Try it for FREE!Click here to sign up for a free 14-day trial.
SmartFile account is having 90 followers and 848 plus one count. See recent Google+ Posts:
smartfile.com GPlus Icon
- Encrypted File Sharing Services: 6 Critical Reasons They're Worth It http://file.tc/2bydn94  Encrypted File Sharing Services: 6 Critical Reasons They're Worth It
- HR Hack: Create a Human Resources Portal for Resumes http://file.tc/29Ei6kL HR Hack: Create a Human Resources Portal for Resumes
- Every sysadmin from beginner to pro can benefit by adding these soft skills. They may even help in solving the daily problems that arise. http://file.tc/1XP9kmR Sysadmin Productivity Tips, Strategies and Tools | SmartFile
Smart File Blog Blog added on Oct, 2013, with total 176 articles, language en-US. See recent blogs summary posts:
- Creative Destruction: The Paradigm Shift in Technological Thinking - Paradigm shifts happen to most of us throughout our lives. We believe one thing to be true, but with new information gathered and embraced, our view of the world can change to become a new reality. ...
- You’ve Been Breached! What Now? - Unless you've shunned modern society or are under the age of five, there is a good chance you've heard of a very public organization or company being hacked or breached. Home Depot, Target, Blue Cross
- Intellectual Property Theft Cases: Examining the Technology Industry - Two of the most expensive crimes, counterfeiting and piracy, cost companies as much as $630 billion per year. Intellectual property (IP) is the lifeblood for many companies in the IT and High Tech ...

ReviewsCustomer Ratings

The quick stats of Smart File profile shows a note average of 3.1 out of 10, counting 9 opinions. (few listed on the top of the page)
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-hidden- (-hidden-)
Time Hosted: 1 to 2 years
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Beware! Scammy TOS
Smartfile is an adequate FTP provider. I mean, FTP is not exactly cutting edge or difficult to implement. The problem is their horrible support/sales practices. We hadn't been using the service for almost an entire year and so didn't provide them a new credit card for renewal. They renewed on the old card anyway and nearly tripled the price from $360/yr to $1000/yr. I contacted them immediately for a refund and they flatly refused; falsely claiming they had sent repeated notice of the price increase. Do yourself a favor, shop around for a reputable vendor.
Pierre M (pmengal@a...)
Time Hosted: 1 to 3 months
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Good product but we had a bad experience with both support and sales departement (maybe the same person). This is very frustrating because they had a quite decent product.
Jacqueline (jacqueline.callihoo@w...)
Time Hosted: 6 mo. to 1 year
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smartfile.com has terrible support services!
I have been using this site for almost a year now and it used to work quite well however, I have been having issue after issue for the last three months or longer and have been trying desperatly to get them resolved as it is negatively affecting our customers who use this site to view and download their documentation. they are upset that it is not available to them. It has been a very frustrating experience to try and get the issues resolved as I have support contact me initally, after I put a support ticket in but then they dont follow through with what they say they are going to do or they use excuses claiming that they are doing upgrades (that were supposed to be available 3 weeks ago and I am still waiting) and NOTHING has changed... I still have all my same issues that I had before! I had done a follow up email to the fellow I was seeking support from asking him what was going on and when I could expect the promise that the upgrades would be complete and my issues would be solved [read more...]
David Ellis (comet1961@y...)
Time Hosted: 1 to 3 months
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Smartfile is awesome. We have been using it for just over a month now and the speeds are great. We use in on a daily basis.
Cale Jesco (c.jesco71@g...)
Time Hosted: 6 mo. to 1 year
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I initially started using smartfile for the send links feature. This came in very handy for getting files to our customers without making them log in. Our contractors were always losing passwords and we had to reset them every time. This alone was a time saver. I though that was all we would use it for but the longer we use it the more useful it has become. Instead of just our sales person using this we now have every employee on our account. This has been great for sharing files. I would like to be able to edit the files directly on the server but customer support tells me that will be added soon. Overall I would recommend smartfile. It has definitely helped us out.
-anonymous- (-no email-)
Time Hosted: 1 to 3 months
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My FTP function is still not working and gives a timeout error every time anyone tries to use it. THis is the worst FTP site I have ever seen.
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