Site Ground review67 user reviews, 2 support responses, 1 testimonial, 10 products, 0 promotions, 5 social accounts, 167877 hosted, Alexa #4316, listed 2008 (#6562)
Most Recent Customer Reviews
I'm a web developer and wrong web hosting company can ruin my reputation. After years of using many hosting companies for many clients, my conclusion - SiteGround is the smartest choice you can make in term of tech service, safety and respond. SiteGround guys are professionals. I'm using their cloud for a Magento heavy loaded e-commerce stores and can recommend this web hosting company for any scale and complexity project. They can handle it.
As an Israeli I can honestly say we are not easy costumers but never on the web had the chance to be so satisfied by a service,
advise all my friends already to be there, they maybe aren't the cheapest but no costumer service in history of the www was ever able to compete with theirs...
About Site GroundFounded in 2004 by a few university friends, SiteGround gradually but steadily turned into a leading web hosting service provider. With only a handful of people working from their university dorm rooms in the beginning, today the company has more than 320 employees and is constantly growing. We process 1800+ tickets, 1000+ phone calls and 2500+ chat requests per day. We proudly host more than 500,000 domains with this number growing by the hour.
Craftsmanship: Handcrafted is never a one-size-fits-all!
We don't believe in the restrictions of the standard and massively used server management software. Instead we dare to create our own solutions and in the process we come up with unique revolutionary technologies in the fields of server security, uptime and speed.
Quality: Handcrafted means attention to detail!
We spend months devising, developing, optimizing and testing ourselves each new solution we implement. All of our systems are created in-house by the very same people that operate, support and continue to improve them afterwards. We are never satisfied with „good enough“. Our hands-on approach is the most effective way to ensure our products' and service's quality.
Passion: Handcrafted means done with love!
Everyone working in SiteGround does their job with passion. We are creating a people-centric company full of talented, enthusiastic folks who enjoy coming to work every day. Our CEO chooses, meets and passionately negotiates with each of our partners, to ensure you get the best service. Our server administrators are geeks, passionate about efficiency and security. Our customer service people are passionate about you - the customer.
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The announcement of the new datacenters has been highly anticipated by Kyup clients, who will now be able to choose from the three server locations the one closest to their users for their web projects. The added benefit of low latency thanks to the geographical proximity paired with Kyup's key features such as 5secs cloud server provisioning, auto scaling with no downtime, reliable backup, technical support, and a low pay-per-use cost makes their offering unmatched in the cloud hosting industry.
“Our new locations and facilities were strategically chosen to offer extremely good connectivity, enterprise-class redundancy and high-end security.” said Tenko Nikolov, Kyup Founder and CEO, ... [search all siteground.com news]
Superior Web hosting solutions with top-rated 24/7 Support for WordPress, Joomla, Drupal & more. Official accounts: @SiteGround @SiteGround_ES @SiteGround_IT
Account started from November, 2008, having already 11958 tweets with 17010 followers and 3563 friends. See recent tweets:
About: SiteGround provides Shared web Hosting, Cloud Hosting, Dedicated servers and Reseller Accounts.
SiteGround account is having 22082 likes, talking about them 383 peoples.. See recent facebook statuses:
About: Hosting services crafted for top speed, unmatched security, 24/7 fast and expert support! Trusted by more than 350000 domains.
SiteGround.com account is having 3181 followers and 0 plus one count. See recent Google+ Posts:
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|(39 = 58.21%)|
|(2 = 2.99%)|
|(1 = 1.49%)|
|(25 = 37.31%)|
siteground have the best services ive ever had in my webhosting lifetime... their prices are lil high sometimes but they suit well for the great services they provide. i suggest they should wipe down few cherges eg.downgrade of accounts. but my satisfaction with them are 99% cant move away from these guys..
Everything to do with siteground works so well. I have never had a moment of downtime. Their customer service is the best. I can do live chat anytime. It is always helpful even to a non-technical user like me. Siteground has reminded me that 'cheap' and 'nasty' don't always go together.
In the last two years, SiteGround has really upgraded their customer service and I could not be more satisfied!
These people provide a level of service that is absolutely unbelievable - I have always prided myself in providing a high degree of service but these people simply shame me. You just can't fault them. An pleasure to do business with!
Siteground's features may be slightly differentiated from its competitors and while they cannot compete on cost, their customer care is stellar. I have been a loyal customer over 3 years now and have stuck with them despite changing countries from US to Singapore to India.
They have always been able to accommodate my needs and requests with utmost class.
I first tried the Siteground host service in 2007, the immediate and helpful response from its technicians impressed me deeply - just like those supporters are waiting online at any time, something you feel you're getting along with a powerful supporting team, amazing.
Now when I came back again with a new website, it has developed into so flourishing a business, answering from it’s operators and tech members are as quick as before, they are very proficient in each one's own work, and the live-chat and communicating-by-tickets platform itself is very convenient, which attracted me years ago. Great work, thank you.
I am very impressed with SiteGround. The quality of support is extraordinary. With SiteGround support I have taken on very difficult projects and succeeded every time, usually after receiving help from the support ares. They respond to tickets in a few minutes, ie 5-10 and they solve problems. Recently I have been testing Userport with Joomla 2.5 and lost my ability to sign in. They fixed the problem and helped me reinstall the application, quickly and cheerfully. I recommend SiteGround very highly.
I have been hosting with these guys for years and devastating issues pop up regularly. I just received info that there has been a HD failure again on my main site, this is the second time on this one site. All e-mail accounts have been wiped. First time they wiped my entire website and database.
I paid for an SSL certificate in December 2010 and it took them 8 months to figure it out and today, September 2011 it is still not working. I got an e-mail from them stating that they want me to fill more forms out. And all they do is re-sell Global's certificates.
I have never gotten as much as a sorry from them. Not even a free month to re-build my business. I lost clients & money due to the horrible state of their infrastructure. HD failures are a regular occurrence every 8 months at least.
Getting hold of customer service is next to impossible alone and the company feels that they have zero responsibility for everything that is happening.
All of their tech support is [read more...]
I was with them for about 6 six years..in the beginning they were helpful and no limits were on the acct until a couple of years ago inodes and processor limits and backup limits started appearing in cpanel..so with a large site like mine it was impossible to download a backup without paying!soon my website was getting more traffic and the server was blocking the site of without them even telling me about it..when i contacted support (which is a entire mission by the way)they offered me a server for 100bucks a month..so from 8.95 to 100 dollars !! madness!!eventually they came up with another solution and that was 25 dollars still way too expensive considering the traffic of the site!even that server was limited so no good for my needs..i am sorry but the unlimited service they offer is a scam!!be careful or you will paying for it believe me !thanks for your attention.
siteground...when your site goes grounded
in my mind i always thought siteground is the best joomla hosting ever..i always wanted to try hosting @ siteground
when i've got the chance to try it with their "Friends Special Hosting" back then i just think "why did'nt i try their friends special first, if they good as i think they were maybe i upgrade it with more fire power" then i pay it just to test their capabilities...n you know what,their hosting is suck they say unlimited but limit my files,unmetered bandwith but limit only 20 process at a time and they gave only one domain..
with all due respect why don't you tell me earlier about the limit,put it on the banner before i go further??
okay,i bear with the limit but then as time goes on i just find out thats there was a lots hidden fees,with modus they offer it for free and then when the time is out they charge it to my CC without a confirmation and when i try to terminate the contract the charge again $14,5 for domain..what [read more...]
So, I did not have to think it twice; Site Ground was so good to me that I did not want to go into an adventure with a different webhost, just to save a couple of bucks.
I seriously recommend to anybody how good SiteGround is.
Tech Support People are willing to help and even though they love to teach us the how's to.
And they respond in a matter of seconds.
Love SiteGround People !!!
I have community/social sites, and sometimes they can be overwelming!, but with these guys, its just something that comes up. they can and will help.
Thanks site ground!!
You help me feel like my sites will always be there, no matter what!!
We have been tired of hearing "everything looks good on our end" from GoDaddy. Their server uptime typically was 95-98% for the last 6 months (!!!) With downtimes as serious as 14 Hours in a day!
We transferred our site to siteground. 100% uptime.
We purchased a reseller hosting to realize that it was overkill for us. Requested refund back - promptly billing support analyzed the situation, issued refund back $195 (including the set-up fee). Per their policy - refunds issued within 30 days of the order. Simple. No problem.
No, we did not find any phone support compared to GoDaddy. But after spending our precious time with uneducated reps (too many of them lately at godady), we realized it was pointless to have a phone support without strong system backing. All they kept repeating was "everything looks good - green check marks - on our end." What is [read more...]
they lure you in with low prices. Then they charge you for stuff THEY CAUSE!
e.g. they DEMANDED I upgrade my moodle account and shut my business service off for over 5 days. TO fix they charged me $200. Then, when I did what they asked, UPGRADE, using their script, it failed!!! Another $75 per site!!
I'll soon be an ex customer
Dear (name deleted by me),
We have successfully completed the transfer of your host server. We expect that this hardware upgrade will result in a faster loading speed and enhanced performance of your websites.
The server transfer procedure involved a change of IPs as previously announced. For your accounts labyrinth-circle.com, we have automatically changed the DNS and pointed the traffic to the newly assigned IP. You are not required to take any further action for these accounts. ACTION REQUIRED WITHIN THE NEXT 48 HOURS:
• For the following additional domains (domain name deleted by me), please point your DNS to the NEW IP: 184.108.40.206
In the event that you have not updated the DNS settings of the domains to the IP address of [read more...]
Thank you for your review.
Please note, that the email you have quoted contains useful information for the owner of the hosting account, that will help him/her to utilize the full potential of our services. With this email our team wants to let you know, that the additional domain that you have assigned yourself to this account is not pointed to us and thus cannot be used with our hosting. If your domain name is not pointed to the correct DNS, your website will become inaccessible. You can read more about this here: http://kb.siteground.com/article/Common_reasons_for_a_site_to_be_inaccessible.html
You should also consider that our system emails are only sent to the email address of the account owner. If you do not wish that your customer receives these emails, please update the records from your User Area.
The SiteGround Team
Customer service representative (Marina Yordanova - reviews@s..., ).
their customer support is lousy, their line gets disconnected.
customer support is only good when they are doing sales. aside from that they dont want to chat with you directly and send you a ticket instead after you paid them.
The SiteGround renewal policy is clearly stated in our Terms of Service, that every customer accepts at sign up. You can check them here: http://www.siteground.com/tos_popup.htm?id=58
Our experience shows that most of our customers prefer to have their service auto-renewed so their website experiences no downtime. If you do not wish to be auto-renewed, you can cancel you service though the Billing section of your account.
Your SiteGround Team
Customer service representative (Marina Yordanova - reviews@s..., ).
The may offer unlimited hosting - but check thier TOS. It puts a 5GB limit of backup files, 5G on media files etc.
Anyway, we mirror our Knowledgtree document management filesystem on a shared server. Knowledgtree stores it's files without a file extension.
This makes it difficult for their incompetent support personnel to say if I have exceeded a particular 5GB limit.
Because they can't do this they regularly threaten to terminate my account - even when though they can't prove it.
I have been accused of removing
I'm so satisfied having SiteGround that, I will continue on with SiteGround the Best of the Best for many years ahead.
Please SiteGround, keep up the good work !!!
Support if needed is absolutely fantastic and it has made my role as a web admin and moodle site admin so much easier to manage.
I would recommend Siteground to anyone wishing to start or transfer to a site with so much professionalism especially over a long distance hosting.
The siteground pricing was one of the factors that helped us move to siteground and with the customer support we have nothing but praise for the quick prompt support that they have provided.
Our site is always up and has never been down.
We are on a $5.00 plan and we last renewed for three years at a reduced pricing.
Customer service:invisible. Why invisible? Because you don't need them too much. My experience with Site Ground was and is great. I merely got in touch with the customer support and whn I got in touch with them was when I messed up with some web related issues. They managed to solve the submitted tickets straight away in a very professional and polite way, great. As a customer you feel that they take this business seriouslly and they do it well.
I've been before with some other hosting companies (don't waht to mention them, no point) and I had some awefull expereiences with those cowboy hosting companies but there is different with Siteground.
If you want a trouble free hosting experience I'd suggest to give them a go. Don't take my word for granted, just try them...
So bad I didn't found it before I ordered a domain name with siteground.com .I bought one year hosting plan on 16th septebmer, 2009.
My experience was absolutely horrible, my site was hacked many times via server side (shared hosting) Site where down many many times for long period of time, because overloaded server (nor my website) Support is truly awful...
On the beginning of the August 2010 I've informed siteground support that I want move my site to the other hosting provider, because of all those problems.
They answered that it's ok...
When it comes to the end of one month, they charged me $107.40.And now they wont refund me ! They say, that I haven't told them "clearly enough" if I will really move from them, or I just planing to do so...
Now I will ask my bank for the charge-back.
Everybody who's planning to purchase hosting with siteground, STAY AWY FROM THEM !!! Siteground SUCKS !
Even if you are a beginner or a tech head, Site Ground is the place for you. They help you install literally anything onto your site, some for free (that are on a list) and some other things that are not listed for a fee, which is plausible. They can even help you setup your webmaster tools and even install ads onto your site. All this is done in less than 10 minutes in most cases. I asked MyBB to be installed into my site, and guess what, it got done in LITERALLY LESS THAN FIVE MINUTES. That's how [read more...]
With many of the other hosts we've dealt with we wait longer "on hold" to get support by phone than we do with email support at Siteground.
The value is high, the reliability is outstanding. This is the benchmark against which our other hosting providers are measured.
The support guys at Siteground have saved my bacon twice in as many days, one issue was my fault completely and the other was an intial hosting registration glitch (the only one I have ever had and I have 7 individual domains registered) These problems were resolved within 2 hours and closed off. I also note that I am in Australia and therefore my day is their night!
This is why I will be staying with Siteground for my current and future hosting and I would highly recommend them as the hosting provider of choice. Well done Siteground keep up the great service.
THERE IS NO TELEPHONE TECHNICAL SUPPORT. NONE, so don't count on calling them for help.
If you are someone like me who needs immediate assistance when their website is acting up or in my case, losing money because the shopping cart SSL isn't working, then look elsewhere.
When you call customer support to ask for technical assistance, their best response is, send a trouble ticket and they will get back to you as soon as possible. In this day and age, no phone technical support is like selling a car with a 4th wheel missing.
COME ON Siteground, get your act together.
In the years of hosting my website with them I have never experienced any uptime caused by them!
I totally recommend SiteGround to all of you who seek for a reliable and trustworthy hosting!
There are lots of better webhosts.
I'd only recommend Siteground to my worst enemies.
In fact, they limited you by: CPU Time Usage, and Account Executions.
My simple phpBB forum with only 500 visitors reach all limitation.
Siteground put my site offline because my backup files was to big.
They take around $70 because my users post video files, and they say that this files copyright protected without any prove of it, but it's not. Siteground just block my site and all my backups and demand money that i can access to my backups or have a web site back.
Site ground have modify my scripts, on my account ! [search functions in phpBB] without telling me about it, which created problems in my website!!!!
I get enough, i move to other hosting company.
NEVER USE THIS HOSTING COMPANY !!!!!!!!!!!!!!!!!!!!!
They changed my password so I could not get into the domain management
They changed my contact email to firstname.lastname@example.org so any transfer I tried to do was sent to them through ENOM
I was able to get a new password, unlocked my domain and got the EPP code for transfer...did not notice they had changed my contact email under domain management to email@example.com
Changed email after new host sent me the Cancel request for transfer from firstname.lastname@example.org
DId a WHOIS at Network Solutions and they are still the contact
Did a WHOIS at ENOM (who they sub from) and it has not been updated since May 3rd.
Contacted customer support [read more...]
Give you good offer at beginning which is around $5/month, when you buy from them, they give you alot of troubles, afterall, they ask you to update to better plan which is atleast $99/month. That is bullshit.
Before you pay they offer full technical support , once you get subscribed and pay the only thing they offer are several links to tutorials.And if you want a refund they will NOT give you your money back.Terrible experience
Nice but - NO - THANKS
Promised SugarCRM installation not done yet....
They charge $30 / year for any addon domain and their servers are very slow.
I am totally disappointed for this bad service and I wish I had gone with other user-friendly host.
Avoid SiteGround by all means.
But when you need assistance, it is just waiting and it is very quick.
Sign up and you will be happy.
Tech support is through Support Ticket only. NO telephone support available.
They will not renew your domain name without buying a hosting service.
Domain name transfers take over a week, so if you plan on transferring your domain name, START EARLY or be prepared to PAY FOR ANOTHER YEAR or lose the domain name.
I'm using their Super Hosting Package - Linux, shared
I may host with IX or BlueHost for multiple domains ---
But if you want incredible support --- I don't know how anyone could
be any better than these guys...
They are really into Joomla and Sugarcrm --- and that is a huge plus!
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