Site Ground review

This review cover a general impression of siteground.com product features like reliability, support, data center, price & more. Brand #6562, listed since .

Most Recent Customer Reviews

-anonymous- (-hidden-)
Time Hosted: 2 to 3 years
Global rating
we asked to upgrade our service. they shut down our website before loading it onto the new server, and we were down for 6 ours during business hours. They also told us to change our email DNS, and we lost emails, unretrievable, until we changed it back to the original settings.
Yonathan (yonathan@y...)
Time Hosted: 1 to 2 years
Global rating
Features
Cost
Customer Relation
Control Panel
LOVE THEM
As an Israeli I can honestly say we are not easy costumers but never on the web had the chance to be so satisfied by a service,
advise all my friends already to be there, they maybe aren't the cheapest but no costumer service in history of the www was ever able to compete with theirs...
sincerely recommend
Yonathan
Evans (emakundi@g...)
Time Hosted: 1 to 2 years
Global rating
Features
Cost
Customer Relation
Control Panel
siteground.com is best!
siteground have the best services ive ever had in my webhosting lifetime... their prices are lil high sometimes but they suit well for the great services they provide. i suggest they should wipe down few cherges eg.downgrade of accounts. but my satisfaction with them are 99% cant move away from these guys..
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Listed and verified since 2008

Overview

About Site Ground

Founded in 2004 by a few university friends, SiteGround gradually but steadily turned into a leading web hosting service provider. With only a handful of people working from their university dorm rooms in the beginning, today the company has more than 320 employees and is constantly growing. We process 1800+ tickets, 1000+ phone calls and 2500+ chat requests per day. We proudly host more than 500,000 domains with this number growing by the hour.
Source: https://www.siteground.com/people

Philosophy:
Craftsmanship: Handcrafted is never a one-size-fits-all!
We don't believe in the restrictions of the standard and massively used server management software. Instead we dare to create our own solutions and in the process we come up with unique revolutionary technologies in the fields of server security, uptime and speed.

Quality: Handcrafted means attention to detail!
We spend months devising, developing, optimizing and testing ourselves each new solution we implement. All of our systems are created in-house by the very same people that operate, support and continue to improve them afterwards. We are never satisfied with „good enough“. Our hands-on approach is the most effective way to ensure our products' and service's quality.

Passion: Handcrafted means done with love!
Everyone working in SiteGround does their job with passion. We are creating a people-centric company full of talented, enthusiastic folks who enjoy coming to work every day. Our CEO chooses, meets and passionately negotiates with each of our partners, to ensure you get the best service. Our server administrators are geeks, passionate about efficiency and security. Our customer service people are passionate about you - the customer.

Source: https://www.siteground.com/philosophy

Special pages


siteground.com Facebook Cover
Website research for Site Ground on April 20, 2016 by WebHostingTop

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PlansWebsite Products

Linux - Shared Keep mouse
over features!
PriceDisk Space Transfer UpdatedFree Domain /
Allowed
StartUp featuresPayment Methods : Credit / Debit / Prepaid Cards
Control Panel : CPanel
Category : CDN, Wordpress
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
Hosted domains : 1
Free domains : 1
Dedicated IP's : 0

60% Off The Regular $9.95/Mo

The StartUp Plan gives you all the essential hosting features you need to accommodate a "just getting started" website or an existing average-size blog, personal, or business website. The StartUp Plan works well even [...]
Plan URL : https://www.siteground.com/web-hosting.htm
$3.95/mo. 10 GB SSDunmetered 1 / 1
GrowBig featuresPayment Methods : Credit / Debit / Prepaid Cards
Control Panel : CPanel
Category : CDN, Wordpress
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
Other features : 1 Year Free Wildcard SSL
Hosted domains : Unlimited
Free domains : 1
Dedicated IP's : 0

45% Off The Regular $14.95/Mo

If you need more resources and premium features in addition to the essential features then we recommend the GrowBig Plan. This plan is designed to accommodate either a single more heavily-trafficked website or [...]
Plan URL : https://www.siteground.com/web-hosting.htm
$7.95/mo. 20 GB SSDunmetered 1 / unlimited
GoGeek featuresPayment Methods : Credit / Debit / Prepaid Cards
Control Panel : CPanel
Category : CDN, Wordpress
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
Other features : 1 Year Free Wildcard SSL
Hosted domains : Unlimited
Free domains : 1
Dedicated IP's : 0

50% OFF THE REGULAR $29.95/MO.

If you have a really heavily-visited or resource-intensive website then the GoGeek plan is your best option. The GoGeek customers are hosted on instances, where fewer users share the server resources. Additionally, [...]
Plan URL : https://www.siteground.com/web-hosting.htm#gogeek
$14.95/mo. 30 GB SSDunmetered 1 / unlimited
Linux - Dedicated Keep mouse
over features!
PriceDisk Space Transfer UpdatedRAM /
Dedicated IPs
Entry Server featuresPayment Methods : Credit / Debit / Prepaid Cards
Control Panel : CPanel, WHM
Category : CDN
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
RAM : 4000 MB
CPU : Intel Xeon E3-1230 3.20Ghz
Hosted domains : Unlimited
Free domains : 1
Dedicated IP's : 5

Intel Xeon E3-1230 CPU
3.20Ghz CPU Clock Speed
4 CPU Cores
8 CPU Threads
8MB CPU Cache
4GB DDR3 RAM
500GB SATA II HDD
5TB Bandwidth


WHM & cPanel
Apache & CentOS
Free Domain Name
Softaculous Autoinstaller
Exim Mail Server
5 Free [...]
Plan URL : https://www.siteground.com/dedicated-hosting.htm#selectPlans
$229.00/mo. 500 GB5 TB 4 GB / 5
Power Server featuresPayment Methods : Credit / Debit / Prepaid Cards
Control Panel : CPanel, WHM
Category : CDN
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
RAM : 16000 MB
CPU : Intel Xeon E3-1270 3.50Ghz
Hosted domains : Unlimited
Free domains : 1
Dedicated IP's : 5

Intel Xeon E3-1270 CPU
3.50Ghz CPU Clock Speed
4 CPU Cores
8 CPU Threads
8MB CPU Cache
16GB DDR3 RAM
1TB SATA II HDD
5TB Bandwidth
Plan URL : https://www.siteground.com/dedicated-hosting.htm#selectPlans
$329.00/mo. 1000 GB5 TB 16 GB / 5
Enterprise Server featuresPayment Methods : Credit / Debit / Prepaid Cards
Control Panel : CPanel, WHM
Category : CDN
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
RAM : 16000 MB
CPU : 2 x Intel Xeon E5-2620 2.00Ghz
Hosted domains : Unlimited
Free domains : 1
Dedicated IP's : 5

2 x Intel Xeon E5-2620 CPU
2.00Ghz CPU Clock Speed
2 x 6 CPU Cores
2 x 12 CPU Threads
15MB CPU Cache
16GB DDR3 RAM
4 x 500GB SATA III / RAID 10 HDD
5TB Bandwidth
Plan URL : https://www.siteground.com/dedicated-hosting.htm#selectPlans
$429.00/mo. 500 GB5 TB 16 GB / 5
Linux - Reseller Keep mouse
over features!
PriceDisk Space Transfer UpdatedFree Domain /
Allowed
Reseller Program featuresPayment Methods : Credit / Debit / Prepaid Cards
Control Panel : CPanel
Category : CDN
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
Hosted domains : 1
Free domains : 0
Dedicated IP's : 1

Standard reseller accounts activated with your credits are fully-featured.
10 GB Web Space
cPanel & SSH Access
4 Server Locations
Unlimited Data Transfer
Unlimited MySQL Data Bases
Unlimited FTP Accounts
Free Daily [...]
Plan URL : https://www.siteground.com/reseller_hosting.htm
$42.00/yr. 10 GBunmetered 0 / 1
Linux - Cloud Keep mouse
over features!
PriceDisk Space Transfer UpdatedRAM /
Dedicated IPs
Entry featuresPayment Methods : Credit / Debit / Prepaid Cards
Control Panel : CPanel, WHM
Category : CDN
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
RAM : 2000 MB
CPU : 1x 3.0GHz
Hosted domains : Unlimited
Free domains : 1
Dedicated IP's : 1

Cloud Hosting Features
We preinstall and maintain all the software you need on your server.

WHM & cPanel
Apache & CentOS
Free Domain Name
Softaculous Autoinstaller
Exim Mail Server
1 Dedicated IP
MySQL 5 & PostgreSQL
Private DNS [...]
Plan URL : https://www.siteground.com/cloud-hosting.htm#cloudHostingPlans
$60.00/mo. 20 GB SSD5 TB 2 GB / 1
Business featuresPayment Methods : Credit / Debit / Prepaid Cards
Control Panel : CPanel, WHM
Category : CDN
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
RAM : 2000 MB
CPU : 2x 3.0GHz
Hosted domains : Unlimited
Free domains : 1
Dedicated IP's : 1

Cloud Hosting Features
We preinstall and maintain all the software you need on your server.

WHM & cPanel
Apache & CentOS
Free Domain Name
Softaculous Autoinstaller
Exim Mail Server
1 Dedicated IP
MySQL 5 & PostgreSQL
Private DNS [...]
Plan URL : https://www.siteground.com/cloud-hosting.htm#cloudHostingPlans
$80.00/mo. 40 GB SSD5 TB 2 GB / 1
Business Plus featuresPayment Methods : Credit / Debit / Prepaid Cards
Control Panel : CPanel, WHM
Category : CDN
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
RAM : 3000 MB
CPU : 2x 3.0GHz
Hosted domains : Unlimited
Free domains : 1
Dedicated IP's : 1

Cloud Hosting Features
We preinstall and maintain all the software you need on your server.

WHM & cPanel
Apache & CentOS
Free Domain Name
Softaculous Autoinstaller
Exim Mail Server
1 Dedicated IP
MySQL 5 & PostgreSQL
Private DNS [...]
Plan URL : https://www.siteground.com/cloud-hosting.htm#cloudHostingPlans
$100.00/mo. 60 GB SSD5 TB 3 GB / 1
Enterprise featuresPayment Methods : Credit / Debit / Prepaid Cards
Control Panel : CPanel, WHM
Category : CDN
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
RAM : 4000 MB
CPU : 4x 3.0GHz
Hosted domains : Unlimited
Free domains : 1
Dedicated IP's : 1

Cloud Hosting Features
We preinstall and maintain all the software you need on your server.

WHM & cPanel
Apache & CentOS
Free Domain Name
Softaculous Autoinstaller
Exim Mail Server
1 Dedicated IP
MySQL 5 & PostgreSQL
Private DNS [...]
Plan URL : https://www.siteground.com/cloud-hosting.htm#cloudHostingPlans
$140.00/mo. 80 GB SSD5 TB 4 GB / 1

Contact information is managed by siteground.com representatives Marina Yordanova - reviews@siteground.com , siteground@affiliatemanager.com [login] | Last company update:

Web stats

Targeting: Bulgaria, Netherlands, Panama, United States
Site Ground daily Global Rank trend
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TestimonialsCustomer testimonials

Siteground support used to be excellent, but lately the support guys have hidden. It's very difficult to post a ticket. On the other hand, service is good. I'd wish, though, that they included mailing lists, as other providers do.

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News

Kyup container cloud launches data centers in Europe and Asia Pacific, bolstering its global presence - Kyup (https://kyup.com), the next-gen cloud hosting provider, today announced the launch of two new data center locations in Europe and in the Asia Pacific region. This announcement comes on the heels of the public availability of Kyup’s secure container platform, which came to market in March.
The announcement of the new datacenters has been highly anticipated by Kyup clients, who will now be able to choose from the three server locations the one closest to their users for their web projects. The added benefit of low latency thanks to the geographical proximity paired with Kyup’s key features such as 5secs cloud server provisioning, auto scaling with no downtime, reliable backup, technical support, and a low pay-per-use cost makes their offering unmatched in the cloud hosting industry.
“Our new locations and facilities were strategically chosen to offer extremely good connectivity, enterprise-class redundancy and high-end security.” said Tenko Nikolov, Kyup Founder and CEO, ... [search all siteground.com news]

Social Networks

https://www.linkedin.com/company/siteground-web-hosting-company
About: Founded in 2004 by a few university friends, SiteGround gradually but steadily turned into one of the leading web hosting providers. Today it has about 200 employees, working from 4 different offices and hosts more than 350,000 domains. The company achieved all that by daring to create its own solutions and in that process came up with unique revolutionary technologies in the fields of server security, uptime and speed. SiteGround team is never satisfied with „good enough“ and their hands-on approach is their most effective way to ensure the products' and services' quality.Why use SiteGround services?Our clients love us because all of our web hosting plans are crafted to make your website faster, safer, and better supported than anywhere else. And we are always there for you 24/7, no matter what kind of a website issue you encounter!Why work for SiteGround?We are constantly looking for smart and positive people to join our team and we work hard to make our employees happy. Not just by adding cool perks like a 120 sq. meters game room, or the shorter working hours on Fridays, or the company sponsored vacations, but also by caring for you and helping you do your best on the job. So if you want to feel happy about what you do, getting things done inspires and empowers you, and you share our passion for quality and customer satisfaction, please take a look at the open positions on our careers page and send us your CV: http://www.siteground.com/careers
SiteGround Web Hosting Company (est. 2004) is a Privately Held entity having 704 followers on LinkedIn and 51-200 employees, industry Information Technology & Services.
https://plus.google.com/+siteground
About: Hosting services crafted for top speed, unmatched security, 24/7 fast and expert support! Trusted by more than 350000 domains.
SiteGround.com account is having 3115 followers and 4893 plus one count. See recent Google+ Posts:
siteground.com GPlus Icon
- As we proudly announced SiteGround won the award Best Employer of Bulgaria for a second year in a row. Read in our blog why this is such a big achievement for us and what it means for the company going forward: We Won “Best Employer of the Year” (twice!)
- When your job makes it possible to follow your passion for web technologies, it is easy to be good at it. Thus it’s no surprise our clients love the support they receive from Leonid, our Top Tech for November, and give him the highest customer satisfaction sco Top Customer Support Rep of November
- Holiday spirit spreading over SiteGround office. It’s the time of the year to be festive. Animated GIF - Find & Share on GIPHY
Site Ground Blog  Using Wordpress version 4.6.1. Blog added on Mar, 2012, with total 131 articles, language en-US. See recent blogs summary posts:
- Is Your Online Store Ready for Black Friday? - Black Friday is a date, highly anticipated by marketeers and store owners across the entire world. What started as a purely American tradition is now a global event. On this day stores give their ...
- 3 Things You Probably Don’t Know About SiteGround Clouds - We introduced our new cloud platform built on Linux containers almost 2 years ago. Since then and especially during 2016, we have seen a very dynamic development in this service. There has been a ...
- Top Customer Care Rep of October - This month our top Customer Care Representative is Pavlin Iliev. When he started working at SiteGround at the beginning of this year, he was the youngest addition to our growing family. Full of ...

Domains trend

ReviewsCustomer Ratings

The quick stats of Site Ground profile shows a note average of 6.2 out of 10, counting 66 opinions. (few listed on the top of the page)
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david (david@s...)
Time Hosted: over 3 years
Global rating
Features
Cost
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works everytime!
Everything to do with siteground works so well. I have never had a moment of downtime. Their customer service is the best. I can do live chat anytime. It is always helpful even to a non-technical user like me. Siteground has reminded me that 'cheap' and 'nasty' don't always go together.
-anonymous- (-no email-)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
awesome customer service
In the last two years, SiteGround has really upgraded their customer service and I could not be more satisfied!
-anonymous- (-no email-)
Time Hosted: under 1 month.
Global rating
Features
Cost
Customer Relation
Control Panel
siteground.com is freaky
These people provide a level of service that is absolutely unbelievable - I have always prided myself in providing a high degree of service but these people simply shame me. You just can't fault them. An pleasure to do business with!
Malvik Majithia (malvikm@g...)
Time Hosted: 2 to 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
Care for the Customer
Siteground's features may be slightly differentiated from its competitors and while they cannot compete on cost, their customer care is stellar. I have been a loyal customer over 3 years now and have stuck with them despite changing countries from US to Singapore to India.

They have always been able to accommodate my needs and requests with utmost class.
Zheng Fang (029photo@g...)
Time Hosted: 2 to 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
High efficiency, dependable service.
I first tried the Siteground host service in 2007, the immediate and helpful response from its technicians impressed me deeply - just like those supporters are waiting online at any time, something you feel you're getting along with a powerful supporting team, amazing.
Now when I came back again with a new website, it has developed into so flourishing a business, answering from it’s operators and tech members are as quick as before, they are very proficient in each one's own work, and the live-chat and communicating-by-tickets platform itself is very convenient, which attracted me years ago. Great work, thank you.
c30up (jack@b...)
Time Hosted: over 3 years
Global rating
Features
Cost
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Siteground.com is the Best
I am very impressed with SiteGround. The quality of support is extraordinary. With SiteGround support I have taken on very difficult projects and succeeded every time, usually after receiving help from the support ares. They respond to tickets in a few minutes, ie 5-10 and they solve problems. Recently I have been testing Userport with Joomla 2.5 and lost my ability to sign in. They fixed the problem and helped me reinstall the application, quickly and cheerfully. I recommend SiteGround very highly.
-anonymous- (-no email-)
Time Hosted: 1 to 3 months
Global rating
Features
Cost
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They are great if you want a website with no traffic! All the work one does to build traffic and they cut you off if you have over 20 visits a day?? WTF!
Mike (admin@g...)
Time Hosted: over 3 years
Global rating
Features
Cost
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Horrible state of hardware
I have been hosting with these guys for years and devastating issues pop up regularly. I just received info that there has been a HD failure again on my main site, this is the second time on this one site. All e-mail accounts have been wiped. First time they wiped my entire website and database.

I paid for an SSL certificate in December 2010 and it took them 8 months to figure it out and today, September 2011 it is still not working. I got an e-mail from them stating that they want me to fill more forms out. And all they do is re-sell Global's certificates.

I have never gotten as much as a sorry from them. Not even a free month to re-build my business. I lost clients & money due to the horrible state of their infrastructure. HD failures are a regular occurrence every 8 months at least.

Getting hold of customer service is next to impossible alone and the company feels that they have zero responsibility for everything that is happening.

All of their tech support is [read more...]
-anonymous- (-no email-)
Time Hosted: 1 to 2 years
Global rating
Features
Cost
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Control Panel
My email IP address got Black Listed as a spammer and they would not do anything to help get it de-listed.
-anonymous- (-no email-)
Time Hosted: over 3 years
Global rating
Features
Cost
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Disappointing hidden limits!
I was with them for about 6 six years..in the beginning they were helpful and no limits were on the acct until a couple of years ago inodes and processor limits and backup limits started appearing in cpanel..so with a large site like mine it was impossible to download a backup without paying!soon my website was getting more traffic and the server was blocking the site of without them even telling me about it..when i contacted support (which is a entire mission by the way)they offered me a server for 100bucks a month..so from 8.95 to 100 dollars !! madness!!eventually they came up with another solution and that was 25 dollars still way too expensive considering the traffic of the site!even that server was limited so no good for my needs..i am sorry but the unlimited service they offer is a scam!!be careful or you will paying for it believe me !thanks for your attention.
jhon doe (kakekzz@g...)
Time Hosted: 6 mo. to 1 year
Global rating
Features
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Friend Special Edition
siteground...when your site goes grounded
in my mind i always thought siteground is the best joomla hosting ever..i always wanted to try hosting @ siteground
when i've got the chance to try it with their "Friends Special Hosting" back then i just think "why did'nt i try their friends special first, if they good as i think they were maybe i upgrade it with more fire power" then i pay it just to test their capabilities...n you know what,their hosting is suck they say unlimited but limit my files,unmetered bandwith but limit only 20 process at a time and they gave only one domain..
with all due respect why don't you tell me earlier about the limit,put it on the banner before i go further??
okay,i bear with the limit but then as time goes on i just find out thats there was a lots hidden fees,with modus they offer it for free and then when the time is out they charge it to my CC without a confirmation and when i try to terminate the contract the charge again $14,5 for domain..what [read more...]
Robin Melnick (-no email-)
Time Hosted: 1 to 2 years
Global rating
Features
Cost
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I'd previously hosted small business domains elsewhere, and SiteGround is head and shoulders above the others I've experienced. Great features at a very good price--maybe not THE absolute bare minimum price, but excellent for the features, and outstanding for the service! That's the thing, what makes SiteGround stand out compared to other value providers: They actually provide customer service! With other low-cost providers I tried, things were fine...Until something didn't work, that is! Then good luck! One place I tried, they simply literally never responded at all to any service questions. I've had very few problems with SiteGround in the first place, but hey, stuff happens, and when it has, they not only respond, they're courteous, and they fix the problem. And note, I do NOT have their premium service, just the regular old discount service. Great provider, very impressive over these past couple years!
Hernando Ferro (psicologohernando@y...)
Time Hosted: 1 to 2 years
Global rating
Features
Cost
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Well, all I can say is that I was planning to move onto another webhost less expensive; however, I thought of the excelent services SiteGround provided me and realized SiteGround was worthy.
So, I did not have to think it twice; Site Ground was so good to me that I did not want to go into an adventure with a different webhost, just to save a couple of bucks.
I seriously recommend to anybody how good SiteGround is.
Tech Support People are willing to help and even though they love to teach us the how's to.
And they respond in a matter of seconds.
Love SiteGround People !!!
Always SiteGround's
Hernando Ferro
Eric (eric.k.davis@l...)
Time Hosted: 1 to 3 months
Global rating
Features
Cost
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Site ground offers a great price on hosting. Seriously I have not found a cheaper hosting service that also offers such great features. The only downfall I find in SiteGround is that you can only have 5 add-on domains, and you must pay for each one. Aside from that, SiteGround is top notch at a very affordable price. I would recommend them to anyone looking to host a site. Uptime has been 100% for me, I payed only 25$ for a year of hosting and a domain name. All in all, a truly great hosting site
Derrick (alaska4adventure@y...)
Time Hosted: 1 to 2 years
Global rating
Features
Cost
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Site ground has been a life saver for me! I have several sites through them, because if I have a problem, the customer service is great. they will help me figure things out! They are cheap to get into, and offer great specials!!
I have community/social sites, and sometimes they can be overwelming!, but with these guys, its just something that comes up. they can and will help.

Thanks site ground!!
You help me feel like my sites will always be there, no matter what!!

Derrick
Alan Anderson (alan@k...)
Time Hosted: 3 to 6 months
Global rating
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Cost
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What really impresses me about SiteGround is the speed and quality of their technical support. SiteGround go the extra mile and will provide answers when the fault is caused by my inexperience rather than any problem at their end. Every other host I have worked with has been very quick to point out when a problem was of my making and that they don't have to do anything - and they don't. I have been 5 months with SiteGround and every experience has been a positive one.
Dennis (dennis.ivanov@g...)
Time Hosted: 1 to 3 months
Global rating
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I keep reading on this page certain experiences/statements that simply do not coincide with our experience with siteground.

We have been tired of hearing "everything looks good on our end" from GoDaddy. Their server uptime typically was 95-98% for the last 6 months (!!!) With downtimes as serious as 14 Hours in a day!

We transferred our site to siteground. 100% uptime.

We purchased a reseller hosting to realize that it was overkill for us. Requested refund back - promptly billing support analyzed the situation, issued refund back $195 (including the set-up fee). Per their policy - refunds issued within 30 days of the order. Simple. No problem.

No, we did not find any phone support compared to GoDaddy. But after spending our precious time with uneducated reps (too many of them lately at godady), we realized it was pointless to have a phone support without strong system backing. All they kept repeating was "everything looks good - green check marks - on our end." What is [read more...]
JEFF ALDRICH (musicdragon3@y...)
Time Hosted: 6 mo. to 1 year
Global rating
Features
Cost
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SITEGROUND IS A SCAM!!! I signed up for the service and was promised help in getting the site going. Nothing on the site has ever been functionable. I wasted many hours and money trying to figure out things myself. Followed all the instructions and reported that nothing would work. All I heard was excuses. They have taken my money and offered no service or resolution to these issues. I feel that this is a scam site and warn any one from payiong for a service that mis represents. If you read positive reviews then it is by people who work for this company! ALL THEY CARE ABOUT IS GETTING YOUR MONEY! BEWARE THIS IS A RIP OFF!!!
Jamie (wizenup@g...)
Time Hosted: over 3 years
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positive reviews here have to be a joke. I'm still laughing!!!

they lure you in with low prices. Then they charge you for stuff THEY CAUSE!

e.g. they DEMANDED I upgrade my moodle account and shut my business service off for over 5 days. TO fix they charged me $200. Then, when I did what they asked, UPGRADE, using their script, it failed!!! Another $75 per site!!

I'll soon be an ex customer
Sharon Jackson (moonrabbit@s...)
Time Hosted: under 1 month.
Global rating
This company contacted one of my clients (I am a website designer) to suggest to her that she change her DNS to them. She did not request this, she does not even know what a DNS is:

<http://www.siteground.com>
Dear (name deleted by me),
We have successfully completed the transfer of your host server. We expect that this hardware upgrade will result in a faster loading speed and enhanced performance of your websites.


The server transfer procedure involved a change of IPs as previously announced. For your accounts labyrinth-circle.com, we have automatically changed the DNS and pointed the traffic to the newly assigned IP. You are not required to take any further action for these accounts. ACTION REQUIRED WITHIN THE NEXT 48 HOURS:
• For the following additional domains (domain name deleted by me), please point your DNS to the NEW IP: 184.154.160.5
In the event that you have not updated the DNS settings of the domains to the IP address of [read more...]
Hello Sharon,

Thank you for your review.

Please note, that the email you have quoted contains useful information for the owner of the hosting account, that will help him/her to utilize the full potential of our services. With this email our team wants to let you know, that the additional domain that you have assigned yourself to this account is not pointed to us and thus cannot be used with our hosting. If your domain name is not pointed to the correct DNS, your website will become inaccessible. You can read more about this here: http://kb.siteground.com/article/Common_reasons_for_a_site_to_be_inaccessible.html

You should also consider that our system emails are only sent to the email address of the account owner. If you do not wish that your customer receives these emails, please update the records from your User Area.

Kindest Regards,
The SiteGround Team

Marketing representative (Marina Yordanova - reviews@siteground.com, ).
blockhead123 (tefiri@g...)
Time Hosted: 3 to 6 months
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they send hidden payments. they even do auto renewals billings with out your approval.

their customer support is lousy, their line gets disconnected.

customer support is only good when they are doing sales. aside from that they dont want to chat with you directly and send you a ticket instead after you paid them.
Hello,

The SiteGround renewal policy is clearly stated in our Terms of Service, that every customer accepts at sign up. You can check them here: http://www.siteground.com/tos_popup.htm?id=58

Our experience shows that most of our customers prefer to have their service auto-renewed so their website experiences no downtime. If you do not wish to be auto-renewed, you can cancel you service though the Billing section of your account.

Best Regards,
Your SiteGround Team

Marketing representative (Marina Yordanova - reviews@siteground.com, ).
Very Disgruntled Customer (-no email-)
Time Hosted: over 3 years
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Appalling customer service. I have just been accused of doing something deliberately to get around their terms of service.

The may offer unlimited hosting - but check thier TOS. It puts a 5GB limit of backup files, 5G on media files etc.

Anyway, we mirror our Knowledgtree document management filesystem on a shared server. Knowledgtree stores it's files without a file extension.

This makes it difficult for their incompetent support personnel to say if I have exceeded a particular 5GB limit.

Because they can't do this they regularly threaten to terminate my account - even when though they can't prove it.
I have been accused of removing
Adnan Pirota (apirota@h...)
Time Hosted: over 3 years
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For many years I am a satisfied customer of site ground and especially I like the fact that sometimes they have discounts for hosting (otherwise I wold like if the hosting prices will be a bit cheaper).
Kathi Bota (-no email-)
Time Hosted: over 3 years
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quick reliable service, excellent customer service. i've been with siteground for many years and have always had a good experience.... any problems have been resolved normally within 24 hours.
Hernando Ferro (psicologohernando@y...)
Time Hosted: 6 mo. to 1 year
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The very Best for sure !!!
I'm so satisfied having SiteGround that, I will continue on with SiteGround the Best of the Best for many years ahead.

Please SiteGround, keep up the good work !!!
Matt Orley (matt@r...)
Time Hosted: 3 to 6 months
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I just got off of a round of email support for my site being down. Although I am always wary of EMAIL ONLY Support - each time Site Ground helps me out - they are fast, courteous, responsive, and resolve the issue within minutes. Service is much better than expected for the price I pay. THANK YOU SO MUCH SITE GROUND for your level of Awesomeness.
Jim (jim.kersting@t...)
Time Hosted: over 3 years
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We have been using siteground for the past five years and are extremely happy with their hosting facilities, services and support.

Support if needed is absolutely fantastic and it has made my role as a web admin and moodle site admin so much easier to manage.

I would recommend Siteground to anyone wishing to start or transfer to a site with so much professionalism especially over a long distance hosting.

The siteground pricing was one of the factors that helped us move to siteground and with the customer support we have nothing but praise for the quick prompt support that they have provided.

Our site is always up and has never been down.

We are on a $5.00 plan and we last renewed for three years at a reduced pricing.
Gabriel Saftescu (gabi.saftescu@g...)
Time Hosted: 1 to 2 years
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I was very plesant to work with Siteground team. They resoved all trouble generate by me. I use Siteground hosting more then one year and our relationship work very fine.
Zimbrul (zimbrul@y...)
Time Hosted: 1 to 2 years
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To be hosted with SiteGround is like washing your hands: simple and efortless.
Customer service:invisible. Why invisible? Because you don't need them too much. My experience with Site Ground was and is great. I merely got in touch with the customer support and whn I got in touch with them was when I messed up with some web related issues. They managed to solve the submitted tickets straight away in a very professional and polite way, great. As a customer you feel that they take this business seriouslly and they do it well.
I've been before with some other hosting companies (don't waht to mention them, no point) and I had some awefull expereiences with those cowboy hosting companies but there is different with Siteground.
If you want a trouble free hosting experience I'd suggest to give them a go. Don't take my word for granted, just try them...
Cat (cat@r...)
Time Hosted: 6 mo. to 1 year
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I have been a reseller /web developer for about eight years and have been moving all of my clients accounts over to Siteground in the last several months --because of their reputation for keeping their servers and software up to date and top shape, their reliability, speedy servers and if you don't mind clicking to get to the trouble ticket --tech support responds quickly and politely even when I have been frustrated by a problem, they stayed with me on the problem until it was resolved dealing with switching nameservers. My old host outsourced tech support to some foreign countries where speaking on the phone to them with clear understanding of the problem was hit or miss anyway. I like SiteGround.... I'm sticking with them.
mahouny (aonshop@g...)
Time Hosted: 1 to 2 years
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Firs of all thank you for this blog.
So bad I didn't found it before I ordered a domain name with siteground.com .I bought one year hosting plan on 16th septebmer, 2009.
My experience was absolutely horrible, my site was hacked many times via server side (shared hosting) Site where down many many times for long period of time, because overloaded server (nor my website) Support is truly awful...

On the beginning of the August 2010 I've informed siteground support that I want move my site to the other hosting provider, because of all those problems.
They answered that it's ok...

When it comes to the end of one month, they charged me $107.40.And now they wont refund me ! They say, that I haven't told them "clearly enough" if I will really move from them, or I just planing to do so...

Now I will ask my bank for the charge-back.
Everybody who's planning to purchase hosting with siteground, STAY AWY FROM THEM !!! Siteground SUCKS !
Zura (zura@l...)
Time Hosted: under 1 month.
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Site Ground is one of the most amazing web hosting companies I've ever seen. Their staff are extremely altruistic and friendly. They help you in almost anything. You get hosting and a domain at an amazing price, not to mention, you can try out their awesome freebies once you purchase hosting. For example, premium support, semi dedicated plan for 30 days and more - you can even, if you're a customer who is already a member, purchase 1 year of hosting for $9.95, for you, or a friend.

Even if you are a beginner or a tech head, Site Ground is the place for you. They help you install literally anything onto your site, some for free (that are on a list) and some other things that are not listed for a fee, which is plausible. They can even help you setup your webmaster tools and even install ads onto your site. All this is done in less than 10 minutes in most cases. I asked MyBB to be installed into my site, and guess what, it got done in LITERALLY LESS THAN FIVE MINUTES. That's how [read more...]
Bill W (bwcybermarketing@a...)
Time Hosted: 1 to 2 years
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Site Ground is not only has lowest cost for hosting but the fastest support ever. Everyone is professional and couteous!
Doris (falalahk@g...)
Time Hosted: 1 to 3 months
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The site is great and many thanks for the tech help. They're very quick response. And helpful but sometimes the server get very slow.
tony (tedyjay@h...)
Time Hosted: under 1 month.
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I've bought a shared plan but there are a lot of limitations they don't talk about before you buy. And they do refund in exchange of 25 dollars. Very bad hosting ... And I've never seen a Cpanel so bad...
In House Logic (webadmin@i...)
Time Hosted: over 3 years
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We have been very pleased with the reliable and responsive service provided by Siteground. We host many client sites with them and the service has been exceptional. The email and chat support has been more responsive than almost any of the other hosts we've encountered. Chat support is immediate while email tickets are responded to in minutes. Sometimes it does take a few rounds of email messages to complete a support cycle.

With many of the other hosts we've dealt with we wait longer "on hold" to get support by phone than we do with email support at Siteground.

The value is high, the reliability is outstanding. This is the benchmark against which our other hosting providers are measured.
Dennis Durband (ddurband2@c...)
Time Hosted: under 1 month.
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SiteGround was unable in 35 days to complete a transfer of my domain, and as a result my site was down for a week. After I demanded a full refund and asked them to phone me, they just kept sending messages that never really helped at all.
Lynda Gilmore (lynda.weblinx@g...)
Time Hosted: 1 to 2 years
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I host numerous sites with Siteground and will continue to do so as their support and their uptime are exceptional. Not only that they also reward their loyal customers with special discounts and bonus hosting for recommendations.

The support guys at Siteground have saved my bacon twice in as many days, one issue was my fault completely and the other was an intial hosting registration glitch (the only one I have ever had and I have 7 individual domains registered) These problems were resolved within 2 hours and closed off. I also note that I am in Australia and therefore my day is their night!

This is why I will be staying with Siteground for my current and future hosting and I would highly recommend them as the hosting provider of choice. Well done Siteground keep up the great service.
Ed (flitonusa@y...)
Time Hosted: 2 to 3 years
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My biggest problem with them is that...

THERE IS NO TELEPHONE TECHNICAL SUPPORT. NONE, so don't count on calling them for help.

If you are someone like me who needs immediate assistance when their website is acting up or in my case, losing money because the shopping cart SSL isn't working, then look elsewhere.

When you call customer support to ask for technical assistance, their best response is, send a trouble ticket and they will get back to you as soon as possible. In this day and age, no phone technical support is like selling a car with a 4th wheel missing.

COME ON Siteground, get your act together.
James Steward (iggy@n...)
Time Hosted: 2 to 3 years
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SiteGround are great! Their technical team responds in minutes, they always do custom things just to make a customer happy - something that you will never get from the other companies that claim to have "professional" support!

In the years of hosting my website with them I have never experienced any uptime caused by them!

I totally recommend SiteGround to all of you who seek for a reliable and trustworthy hosting!
Dora Wilkins (admin@m...)
Time Hosted: 1 to 2 years
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Siteground provides excellent service. I had accidentally erased files in my account, but they helped me restore the data in minutes. Love Siteground!
Daniel Summars (email@d...)
Time Hosted: 1 to 2 years
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Siteground.com rudely suspended our web-site, and then prevented us from attempting solutions by blocking ALL IP addresses. In addition, Siteground.com's E-Mail servers and/or E-Mail forwarding was not working correctly, and failed to forward the Siteground.com warning messages about suspending the web-site.
There are lots of better webhosts.
I'd only recommend Siteground to my worst enemies.
Stevo Cyrano (stephenpratt1990@g...)
Time Hosted: 1 to 3 months
Global rating
siteground are utter cowboys! i hosted with them for a month and in less than 2 weeks they have taken $214 out of my bank account! im furious!
xsor (xsoroton@y...)
Time Hosted: over 3 years
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This hosting is scam!
In fact, they limited you by: CPU Time Usage, and Account Executions.
My simple phpBB forum with only 500 visitors reach all limitation.

Siteground put my site offline because my backup files was to big.
They take around $70 because my users post video files, and they say that this files copyright protected without any prove of it, but it's not. Siteground just block my site and all my backups and demand money that i can access to my backups or have a web site back.

Site ground have modify my scripts, on my account ! [search functions in phpBB] without telling me about it, which created problems in my website!!!!

I get enough, i move to other hosting company.

NEVER USE THIS HOSTING COMPANY !!!!!!!!!!!!!!!!!!!!!
NEVER!
Linda Becker (lindabecker19@g...)
Time Hosted: 1 to 2 years
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Siteground is just fine until you decide to change hosts. Then, get ready for the battle of your life. I made the mistake of trying to see if they had any cheaper hosting packages and contacted sales on May 2, 2009. I told them I would have to find cheaper hosting and from there the games began:

May 2,
They changed my password so I could not get into the domain management
They changed my contact email to newdomains@siteground.com so any transfer I tried to do was sent to them through ENOM

May 3
I was able to get a new password, unlocked my domain and got the EPP code for transfer...did not notice they had changed my contact email under domain management to newdomains@siteground.com

May 12
Changed email after new host sent me the Cancel request for transfer from newdomains@siteground.com

May 16
DId a WHOIS at Network Solutions and they are still the contact
Did a WHOIS at ENOM (who they sub from) and it has not been updated since May 3rd.
Contacted customer support [read more...]
-anonymous- (-no email-)
Time Hosted: under 1 month.
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Siteground is complete scam!
Give you good offer at beginning which is around $5/month, when you buy from them, they give you alot of troubles, afterall, they ask you to update to better plan which is atleast $99/month. That is bullshit.
fer (fer@h...)
Time Hosted: under 1 month.
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er 24 Mar 09

Before you pay they offer full technical support , once you get subscribed and pay the only thing they offer are several links to tutorials.And if you want a refund they will NOT give you your money back.Terrible experience

LAIRS!
Norbert Harms (infogbtx@g...)
Time Hosted: under 1 month.
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A hosting company that sends sensitive client data to the wrong address, has problems with their "world class" best IT department that apparently solves problems within 15 minute but now takes 2 days to solve a simple task, their management goes in a dive and their "executive" management ... do they have one?

Nice but - NO - THANKS
Gilbert Dupont (dupont@g...)
Time Hosted: under 1 month.
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Siteground tech service stinks period. Very friendly sales peoples but not follow up afterward.

Promised SugarCRM installation not done yet....

Awful experience

Stay away
Maged Salama (magsalama@h...)
Time Hosted: 3 to 6 months
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I am so furstrated by SiteGround service, they make it next to impossible to create a support ticket. There is no phone support as well.
They charge $30 / year for any addon domain and their servers are very slow.
I am totally disappointed for this bad service and I wish I had gone with other user-friendly host.
Avoid SiteGround by all means.
-anonymous- (-no email-)
Time Hosted: 2 to 3 years
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This site is great and support has helped me twice within 20 minutes of my request!
Ahmed (ag4every@g...)
Time Hosted: under 1 month.
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In short, It is realy the the trusted ground for the hosting solutions.
rob (rvoytovich@h...)
Time Hosted: over 3 years
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This is not the first web hosting service I am using. This one is perfect. Everything works. Lots of ready scripts. Easy to follow self-help.
But when you need assistance, it is just waiting and it is very quick.

Sign up and you will be happy.
Brian (NX01class@m...)
Time Hosted: 2 to 3 years
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Very nice Hosting service. I've tried several services and never had such a great deal. They are very fast with support nad very friendly about it. This is a provider that I would definately recommend to anyone wanting to host a website/domain.
Jonas Lagneryd (jonas.lagneryd@s...)
Time Hosted: 1 to 2 years
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Especially I want to mention the customer support which is enormously quick and friendly.
-anonymous- (-no email-)
Time Hosted: 2 to 3 years
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I have had a great experience working with SiteGround. While their support ticketing process can be a little cumbersome, I have always received quick responses (in minutes, usually) and helpful information. I have never had any of my sites go down without warning and I like their reseller program.
Matthew (-no email-)
Time Hosted: 2 to 3 years
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Average server dependability. Mail server hiccups about 1 time per month.

Tech support is through Support Ticket only. NO telephone support available.

They will not renew your domain name without buying a hosting service.

Domain name transfers take over a week, so if you plan on transferring your domain name, START EARLY or be prepared to PAY FOR ANOTHER YEAR or lose the domain name.
-anonymous- (-no email-)
Time Hosted: 1 to 3 months
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Bad support. I was on hold early evening in USA close to one hour! I finally disconnected.
Tad (saexpat@g...)
Time Hosted: 1 to 2 years
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Bad support, a faceless/voiceless company who only operate when we are asleep in the USA (Bulgaria) - who don't understand how to provide customer service USA style - it's their way or the highway - sucks
Diederik (privacy@n...)
Time Hosted: 2 to 3 years
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Fantastic host
Catherine (b3_c0@y...)
Time Hosted: 6 mo. to 1 year
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Not recommended. Site Ground techs are great at polite brush offs, low on support of any kind. Prefer to bounce problems back onto customers. Appear to be managed from Bulgaria so there's no recourse when their services are lacking. Great Sales people. The rest bites.
Madelin (madelingate@y...)
Time Hosted: 2 to 3 years
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SiteGround is the host that everyone has dreamed of - super hosting features, low prices, experienced and fast support, great customer care and powerful servers! They will catch you up from the beginning and help you get your website online in no time.

I'm using their Super Hosting Package - Linux, shared
Dean (deandawkins@i...)
Time Hosted: under 1 month.
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Awesome support. They get back to you in minutes --- everytime --- they also set up accounts for you --- in my case SugarCRM.

I may host with IX or BlueHost for multiple domains ---

But if you want incredible support --- I don't know how anyone could
be any better than these guys...

They are really into Joomla and Sugarcrm --- and that is a huge plus!
These Site Ground testimonial(s) and rating(s) are the subjective opinion of our visitors and not of whtop.com staff.
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