This review cover a general impression of site5.com product features like reliability, support, data center, price & more. Brand #1890, listed since .
Fayetteville, AR 72703
Most Recent Customer Reviews
Site 5 is absolutely the worst hosting company we've ever dealt with, and we've dealt with many.
Constant down time. Just CONSTANT. We have one of their best plans and our server seriously needs rebooted every single solitary morning.
Their customer service is an awful joke. You don't have root access to fix anything so you're stuck with their CS breaking your server worse everytime they try to fix it for you.
We've opened 100+ tickets over the course of a year and you can not get support over the phone. It rings for 3 minutes then asks you to leave a voice mail so they can "respond quickly". We've. Never. Been. Called. Back. Not once!
Go anywhere else.
BEWARE. This is not a scam.
Technical support is horrible, and the servers are overloaded. If you want lousy service and slow web page loading, this is the place to go.
I contacted everyone in the company and no one was of any help, even Trey Gardner, now Trey responds, but underneath the True Reviews...
I switched to EZPZ in the UK, Support was excellent but they had Server Problems and there were too many timeouts.
I went back to the Drupal recommended Hosts and I came across Hostcolor, they seemed good. Initially the set up was very helpful. Though when the server was crashing too often and with very bad support, I decided to jump ship.
I began with Site5 last week. The Company seems very well run, integrated and very professional. I am very happy so far and after using the services of 3 of their competitor's in the last 12 months, I felt compelled to give them a good review.
Support is excellent and they even have Mac Mail Support. Speed is good and everything else is as promised on there Home [read more...]
Site5 Internet Solutions is a privately-held California-based corporation, co-founded in 1998 by Matt Lightner and Rod Armstrong, two former webmasters and internet enthusiasts who both survived through poor experiences with web hosting and decided it was time to try to forge their own.
Site5.com prides themselves on their hard-earned reputation for reliability both in customer service and support. Site5 is committed to these ideals of high-level service and support, innovation and positive experiences.
Since Site5's inception, it has been one of the industry leaders in reliability and innovation. Site5.com was one of the first four licensed Cpanel distributors, and has always served as a leader in web hosting software innovation. Site5 has been routinely recognized by industry critics as one of the most reliable names in hosting, won several awards from hosting review outlets, and is often noted for its innovations in terms of technology and software.
The Site5 Healthy Hosting Advantage
No Overloaded Servers: High-end servers, low number of customers per server, and 50% less fat
Our current hosting philosophy is based on guaranteed performance. While other hosts may try to cram as many accounts as possible on shared servers, we have used our years of experience and the technical analysis performed by our technical gurus to determine exactly how many accounts we should be putting on any given server. In addition, we are continually upgrading our hardware platforms to be among the best in the industry.
Each top-of-the-line server we now use could easily handle an insane number of clients, but we still keep the numbers low. It helps us sleep easier at night.
No Outsourced Support: Our team knows us, knows webhosting and knows how to help you
Yes, outsourcing support can save a lot of money. But nothing is more infuriating for a customer than dealing with a support technician that doesn't understand the problem or has a failure to communicate. We are proud to say that in our seven years of doing business, we have grown a great team of dedicated staff members, all as in-house employees. Each is fully trained to know our company and services inside and out, fluent in English and has excellent people skills.
No Gimmicks : This one is pretty simple. We have no hidden fees. We don't sell our services on gimmicks, trendy offerings or misleading information. We pride ourselves on offering no-nonsense high-quality web hosting with unique features you won't find anywhere else.
You will receive all the features you pay for, and they will all work. The amount you see on your invoice will be the amount you will be billed. When you sign up, you can keep paying that price as long as you are a Site5 customer.
A No-Hassles 45-Day Money Back Guarantee : If you are ever dissatisfied with our service or feel we haven't lived up to our Healthy Hosting philosophy, we offer a 100% money-back refund for a full 45 days! There are no questions asked, no red tape to cut through.
If for any reason you are unsatisfied with our service within the money back guarantee period, simply notify us and your contract fees will be reversed. No advanced notification required, no paperwork, no red tape, no catches whatsoever.
A 45 Day Money Back Guarantee applies to the following services only:
* Reseller Hosting
* Reseller Cloud Hosting
* Shared Web Hosting
* Shared Cloud Web Hosting
A 15 Day Money Back Guarantee applies to the following services only:
* Unmanaged VPS Hosting
* Managed VPS Hosting
* Cloud VPS Hosting
If you don't hear back from a team member within six (6) hours, we will credit your account.
Any technical support request that is submitted through our specified support channels is guaranteed to receive a response within six (6) hours. Please note that this does not mean that our average response takes six (6) hours (it is, on average, usually within minutes.) If a response is not given within six (6) hours, a $1 credit can be requested (per ticket).
Home Grown Features That Make Hosting Your Website Easier Than Ever!
Near the farm where we grow our beautiful, organic, grass-fed servers there's an ornate workshop, hidden amongst the foliage of a forest of magical technology. It is here at this very workshop that our team of highly-trained Elves toil over gloriously unique features for each and every one of our hosting accounts.
Even if our features fail to impress you, just remember to ask yourself: how many other web hosts employ elves?
Perhaps the best example of a proprietary Site5 application is your Backstage interface, an account portal that lets you access every single feature of your Site5 service from one place.
Site5 is Green!
For every new hosting account at Site5 we will plant one tree! We spent a lot of time researching other options for offsetting our impact, including Renewable Energy Certificates, and feel like we've made the right choice. Lots of other companies are offsetting some of their energy use with RECs. At this point, however, the effectiveness of those certificates is unclear, and the purchaser's actual energy use is still almost entirely generated by greenhouse gas producing fossil fuels. If better REC options and/or new options for purchasing renewable energy become available to us, we will eagerly take another look.
Here at Site5, we pride ourselves on being environmentally responsible and, since our founding in 1999, we have worked hard to keep our operations efficient and to limit our impact on the environment. We also understand we can't eliminate that impact, so we work with several organizations to counter what we can't avoid.
One Tree Planted For Every Hosting Account
In the mean time, the trees we're planting have a clear and cumulative effect on the environment and on greenhouse gas levels. The average tree inhales 26 lbs of carbon dioxide per year and exhales enough oxygen for a family of four for a year. Trees also reflect solar radiation back into space and increase cloud cover, both of which help counteract global warming. We have partnered with MokuGift and the UN Environment Program for this project. Planting trees through these groups has the added benefit of teaching sustainable agriculture in impoverished parts of the world.
All of our systems are designed around a remote workforce which is the greenest possible option for a company. This means that we have no office or computer equipment to heat, cool, and light year round. Perhaps even more importantly, none of our employees ever have to drive to work. Our employees work on their own computers and in their own homes, which is far more efficient then having them drive to a separate space and use an additional set of computer equipment.
We are proud to say that we are virtually waste free as a company! Thanks to our remote workforce, we produce none of the waste that comes from a typical office environment. The only waste we haven't eliminated is a small amount of paper which is recycled, and this is due to our bank, and a few other organizations we work with, not being completely paperless yet. Once they go paperless we will not generate any physical waste!
The vast majority of the impact Site5 has on the environment is through the electricity our servers and related equipment use. Luckily for us, with today's energy prices, being green and being cost effective can go hand in hand. We are constantly working to reduce our costs and our impact by leveraging new technologies to lower power consumption, using natural DC cooling technology, and using virtualization software to scale efficiently.
Site5 provides you with unlimited disk space for your website hosting needs. The way we can give you generous amounts of disk space is easily explained. The average cost of hard drives, keep getting lower and lower. So, in turn, we want to pass these saving along to you. This way we are sure you have enough storage space for your website files.
Bandwidth is the amount of data that you are able to transfer between your website account and the visitors of your website. Site5's unlimited bandwidth offering allows you to never worry about exceeding your bandwidth limitations!
Site5 provides you with all the information you need when it comes to both novice and expert topics in developing your website. The wiki is a searchable database of some of the most common questions and support issues. The community forums give you a place to ask other clients and staff members questions in public, to get the quickest help possible. Also on the forums you will find official maintenance and outage notices. It is important to Site5 that you are given up to the minute information about any outages, maintenance or any other server side details you need to know.
We also give you uptime reports, using Site5's custom-built monitoring service, and tools to check your server's current network status too.
If you are still having an issue you cannot find answered elsewhere, feel free to contact our support team. Our team of web hosting experts are more than happy to help you around the clock, 24/7, 365 days a year. For quick questions and answers you can discuss your web hosting issues with our live chat team. More complicated or in-depth issues are resolved by submitting a ticket to our help desk.
Cloud Web Hosting
Is designed to keep downtime for your email and websites to an absolute minimum. It is targeted at businesses and consumers who need a very high level of uptime but don't have a large IT budget to spend on complicated load-balanced, multi-server solutions. It is perfect for web sites that are not busy enough to need the increased hardware resources of a VPS or dedicated server but still would like to have access to enterprise grade hardware and uptime.
Cloud hosting is ideal for small online stores, affiliate marketers, budding entrepreneurs, web designers, photographers, small businesses, or anyone who needs the peace of mind that can be found with enterprise class web hosting.
- Site5 Virtual Servers and Cloud VPS - Site5 offers VPS and Cloud VPS with our famous Full No Worry management so you never have to worry about anything! Plus we can scale your VPS to any ...
- About Site5 and What Makes Us Tick - Come learn about Site5 Hosting and why we are the best choice for your future website! We have been providing quality web hosting since 1999 and will ...
- Site5 - Affiliates - Easily earn $75 for recommending Site5 web hosting to a friend!
We are confident that you will love our hosting services! This offer is valid on our web hosting, reseller hosting, cloud hosting, and VPS1 plans. Simply use the coupon code FREETRIAL and select a one (1) month contract term when ordering!
After your trial, when you choose to continue with our service, we can adjust your plan to any term length and the discounts those include. Plus you can easily choose any applicable promotion we are offering for hosting accounts at that time to receive that discount. We aim to please! The account will auto-renew after the free 30 days unless the account is cancelled through the Billing department.
One free trial per person. - No time limit!
Get a free domain registration! Sign up for a Site5 shared or reseller hosting plan and receive a complimentary one-year domain registration for FREE!
To take advantage of this offer, enter the coupon code FREEDOMAIN when ordering. - No time limit!
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Site5, a shared, reseller, VPS, and dedicated hosting provider, today announced the launch of cloud hosting services, introducing Shared Cloud Hosting and Cloud Virtual Private Servers. The company says that it will continue to offer its existing line of traditional hosting solutions.It states that the new cloud hosting services combine its array of features and customer support with the agility and reliability of cloud hosting architecture. Cloud hosting offers scalability, since nodes can be seamlessly upgraded and system resources can be instantly allocated across physical servers as needed. Cloud hosting also offers rapid failover protection, quickly activating parallel nodes in the event of a hardware failure or other outage.The company further states that Shared Cloud Hosting is available in three standard configurations, starting at just $22.50 per month for 2GB of disk space and 50GB of monthly bandwidth. ... [search all site5.com news]
Web Hosting for Web Designers.
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All in all, the six different support individuals I came in contact with did nothing to solve my problems. They showed little real concern with taking any sort of ownership over my case. One mistake followed by several oversights later (all Site5's), I am now basically starting to build my site from scratch and have about 60 more hours of work ahead of me to get back to where I was last week when they hosed my site and left me to die.
Almost everyday there are problems. Tech support gives you the run around. Terrible. At least some of my sins are being forgiven for putting up with this company.
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