Single Hop review

This review cover a general impression of product features like reliability, support, data center, price & more. Brand #4458, listed since .

Most Recent Customer Reviews

-anonymous- (-hidden-)
Time Hosted: under 1 month.
Global rating
If you research, you will see that SingleHope hosts a lot of spam and scam websites. Lots of people receive spam emails from them, their affilliates and people they sell services too.

One of those people are Nigerian scammers. I sent them a notice and they ignore them. They could care less about all the illegal activities on their servers.

Avoid SingleHop!
MoChaMan (whtop@c...)
Time Hosted: 2 to 3 years
Global rating
Customer Relation
Control Panel
SingleHop is great
I'm not sure why there are so many negative reviews of SingleHop. Yes, you need to think a week ahead before you cancel your server. You need to purchase support if you want it. When I had it, it was very good. They even gave me support without purchasing it, at first. Their network is fast, their dedicated machines are good, and their Plesk setup is very good. When I get their server, I typically only need to fix 1 or 2 things before everything is ready. At OTHER providers, I've had to spend 1 or 2 DAYS before things were working and another 2 WEEKS before I was able to fix the problems with the provider setup. At SingleHop, almost everything works fine.

Problem: They've given me servers with dirty, blacklisted IPs. That took some time to fix. It was annoying and I expressed to them that I think they should clean them before handing them to a new customer. This is no worse than other providers but I want to note that it happened here. Other than that, Perfect!
Michael (rlshosting@g...)
Time Hosted: 2 to 3 years
Global rating
Customer Relation
Control Panel
Leap Away from Single Hop!
I just want to say that Single Hop is one of the worst companies that I have ever dealt with in years. I have dealt with many. They have the Reseller Tandem control panel with the worst interface imaginable. The servers that you get are a rip off and they will cut your service off even if you have solved all of the problems on the network.

Also, they complain about not getting paid when it’s only been 4 days and you have been with them for almost 2 years. They also send a massive amount of tickets so that they don’t cancel the server and actually do work. You have to treat them like children or they won’t do any simple billing tasks. Support is fine but sales/billing is a joke.

They allow abuse too. I had a ROSKO spammer on their network and I have taken care of the issue but they have allowed this for months. They cut the amount of ips to 5 per a server and they still want to kick me out even though everything is fine now!

They also said that I had a 90% churn rate(servers [read more...]

Editorial Review

SingleHop (headquartered in Chicago), is an award-winning, on-demand infrastructure provider. The company's focus on automation has led them to develop powerful datacenter-grade controls, available to all clients for the management of their servers, services, and cloud computing services. SingleHop leads its industry as the fastest growing host and in 2010 was ranked as the #3 fastest growing IT service firm by INC Magazine's INC 500 list.

Our slogan is "We Manage IT Differently." And we mean it.

We Manage IT Differently
If we can't automate it, we won't offer it. The key to providing our clients with on-demand infrastructure is being able to automate the provisioning.
Our flexible managed web hosting service allows clients to select, and pay for only the web hosting services that they need and pay for nothing that they do not need.
Our commitment to control is unparalleled. Our clients have more control over their infrastructure than ever, and this will continue to be a focus point of ours.

In everything we do, we try to do it better. When buying servers, for example, we make sure that they are manufactured using environmentally friendly processes and that when they are powered on, they use (on average) 30% less electricity. Data Centers and servers use 1/5th the world's electrical supply. In reducing our power use, we are also reducing our long term expense for power. By reducing our costs, we are able to pass the savings of our dedicated servers and small business dedicated web hosting services on to our clients.

  • SW Soft/Parallels Gold Partner
  • Microsoft SPLA Partner
  • CCO - SAS 70 Type I (report available on request)
  • CPanel Partner
  • BBB Accredited Business

Dedicated Machines
Whether you're here and know exactly what you're looking for or you're here and it's your first experience with dedicated servers and dedicated web hosting, SingleHop can help. Do you need help putting together an unmanaged or fully managed dedicated web hosting solution? Our Hosting Consultants will build you a dedicated server and managed web hosting services package with your needs in mind. Even if you're an accomplished IT professional, our knowledgeable sales staff can help you access all of the benefits offered to SingleHop clients.

At SingleHop, clients enjoy access to our industry's most talented network operations and technical support professionals. Our experienced, communicative staff of IT professionals has been building, networking and administering dedicated servers for dedicated web hosting clients their entire lives. We employ a robust crew of systems administrators and support engineers, network engineers, NOC technicians and hardware specialists accessible to our clients 24 hours a day, every day.

We offer this service and support to all our clients, from small businesses looking for a fully managed dedicated server to host their websites and email to the IT departments of Fortune 1000 companies seeking an engineered, administered, dedicated hosting solution running on a network excelling in speed and performance. That's how we built our business. Contact us today to get started.

Manifesto & mission
Who we are
As we grow, it is important that we maintain the characteristics that have been the driving force behind our success. While we love what we do, we know our industry can be stale and boring; after all, competitors simply rent out servers and provide basic system administration. So, what must sets us apart is not just better service, but an obsession with service. A consistent and cooperative effort to see each one of our customers not just happy, but amazed; a daily dedication to improve ourselves by offering more to those who trust us with their business. Having the aforementioned in mind, the following is what should intimately guides us in everything that we do:

We strive to serve our clients with respect and understanding, without sacrificing the efficiency that keeps our client's costs low. We always maintain a positive attitude, even when the going gets tough. We understand that we don't just service computers we serve people, people whose businesses and livelihoods depend on us being responsive, diligent, and getting the job done right, the first time.

We work here because we love what we do, and we love what we do because we make our clients lives easier through new innovations and ideas. We work hard because, like our customers, we can't wait to grow and improve. We love imagining how to make the world better, faster, and more efficient, and if the solution doesn't exist, we will invent it. In the end, it's not about the accepted way, it's about the better way.

Being transparent means that we will always strive to be as open and honest as possible. We promise to share not just the good, but also the bad, and even the ugly. To us transparency means a very specific thing. It starts with simple and easy to understand contracts, a willingness to accept when we have messed up, and treating each other and our clients with honesty, integrity and respect.

In all that we do we focus on finding, or creating ways that give our customers more control, more knowledge, and a better understanding of their services with us. If there is one thing that encompasses all of our values, this one is it. Empowerment begins with transparency, transcends service and moves forward with innovations. It means we welcome and recognize problems, offer real solutions, focus on doing so without being asked, and take calculated risks to make sure that things get done right.

Green & Eco-Friendly Hosting
Though SingleHop isn't a major conglomerate, we feel a genuine responsibility to do our part in reducing power usage and greenhouse gases.

Data center energy usage doubled from the year 2000-2006. It is now predicted that energy usage for data centers will double again to 100 billion kilowatt-hours, costing $7.4 billion annually. Even more distressing, is that the peak load on the present power grid for data center is approximately 7 gigawatts, equaling 15 baseload power plants. If the current trend continues, demand will rise to 12GW by 2011 requiring an additional 10 power plants, meaning that in the next five years, possibly 90% of companies will have service interruptions due to power grid overloads.

Though this may seem an odd concern for a web hosting company, it is a truly significant environmental issue. An EPA report on data centers, presented to the U.S. Congress in 2006 presented both hopeful and disturbing figures. In 2006, data centers in the United States alone used 60 billion kilowatt-hours of electricity. That is 1.5% of all US electricity consumption. They use more electricity than the state of Mississippi, as well as 19 other states , and use a similar amount of energy used by approximately 5.8 million combined US households (5% of US housing stock).

Furthermore, our servers are largely lead free, halogen free, and mercury free, reducing water contamination, chemical and solid wastes, and emissions, both from us and during the production of these servers. We even do the little things that still make a difference, like recycle all parts that are disposed of and recycle our boxes and garbage.

Data Center

Data Center 1: CCO
Our main Chicago data center, what we generally refer to as DC1, houses over 2,000 dedicated servers for over 1,000 customers around the world. DC1 features redundant N+1 power, HVAC, and top-of-the-line networking facilities.

Data Center 2: DFT
SingleHop's latest data center location, nicknamed DC2, features ultra-redundant power, HVAC, and networking systems with no single point of failure. The building features over 200,000 square feet of raised-floor computing space; SingleHop currently has 10,000 Sqft of computing space in this location.

Network Information
SingleHop operates two state of the art data center facilities in the Chicago area. For more information on our data centers, or to schedule a tour, please contact one of our team members.

The SingleHop network is powered by a high-speed Cisco core, with an emphasis on stability and redundancy. As a Chicago Dedicated Server provider, we have access to multiple major bandwidth providers, and have contracts with many of them to provide the best speed and uptime to our customers. High-speed Cisco cabinet switches connect into multiple cores to provide redundant paths to all customer servers, eliminating many downtime issues due to core maintenance.

Leveraging custom-developed automation tools, the SingleHop network is able to rapidly respond to changes in network conditions, and quickly update customer configurations to provide a superior level of service.
We at SingleHop have anticipated and are doing our part to reverse this trend. Our policies are already in line with EPA suggestions for improving energy usage in hosting companies. We have always purchased only power efficient hardware. While the EPA cites a typical server having a processor requiring 80 watts at peak power, our dual processor D-L5310 uses only 40 watts. Also, the EPA states that an average rack of servers uses around 20kW of power. Ours average around 12.6 kW. Our servers are all low-voltage and power efficient, reducing our carbon footprint. Also, cooling, on average, accounts for 50% of electricity usage in data centers. Hot spots in data centers can disrupt service. Our data center is engineered in a cold aisle/hot aisle configuration, which results in the need for less cooling and virtually eliminates hot spots. Also important to note, is that our power efficiency is key to our service uptime guarantee. By our strategic engineering of our data center and our use of low voltage servers, our lower energy usage prevents power overload and service interruptions. This is absolutely vital. Data centers are an integral part of our modern society in the digital age. Data centers and dedicated servers are now used to store medical records, governmental records, and are an important feature of many businesses. Our power outage prevention measures ensure that these records are always accessible, allowing public services and businesses to function more efficiently and effectively.


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Website research for Single Hop on January 26, 2012 by WebHostingTop


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PriceDisk Space Transfer UpdatedFree Domain /
Intel Atom 330  $99.00/mo. 250 GB10 TB
Intel Core2 Duo E7400  $115.00/mo. 500 GB10 TB
Intel Core2 Duo E8400  $125.00/mo. 250 GB10 TB
Intel Xeon E3110  $125.00/mo. 500 GB10 TB
Intel Core2 Quad Q9550  $145.00/mo. 500 GB10 TB
Intel Core i3-540  $149.00/mo. 500 GB10 TB
Intel Core2 Quad Q9650  $149.00/mo. 500 GB10 TB
Intel Xeon 3330  $159.00/mo. 500 GB10 TB
Intel Xeon 3360  $169.00/mo. 500 GB10 TB
Intel Core i5-760  $179.00/mo. 500 GB10 TB
Intel Xeon E3-1220  $179.00/mo. 500 GB10 TB
Intel Xeon E3-1230  $189.00/mo. 500 GB10 TB
Intel Xeon E3-1240  $199.00/mo. 500 GB10 TB
Intel Xeon E3-1270  $209.00/mo. 500 GB10 TB
Intel Xeon E3-1275  $219.00/mo. 500 GB10 TB
Intel Core i7-870  $229.00/mo. 500 GB10 TB
Intel Xeon 5410  $229.00/mo. unlimited10 TB
Intel Xeon 5506  $229.00/mo. unlimited10 TB
Intel Dual Xeon 5410  $239.00/mo. unlimited10 TB
Intel Dual Xeon 5506  $249.00/mo. unlimited10 TB
Intel Xeon E5504  $279.00/mo. unlimited10 TB
Intel Xeon E5520  $329.00/mo. unlimited10 TB
Intel Xeon E5620  $329.00/mo. unlimited10 TB
Intel Dual Xeon 5520  $349.00/mo. unlimited10 TB
Intel Dual Xeon 5620  $349.00/mo. unlimited10 TB
Intel Xeon E5-2620  $359.00/mo. unlimited10 TB
Intel Xeon E5645  $379.00/mo. unlimited10 TB
Intel Dual Xeon 5645  $399.00/mo. unlimited10 TB
Intel Xeon E5-2640  $399.00/mo. unlimited10 TB
Intel Dual Xeon E5-2620  $429.00/mo. unlimited10 TB
Intel Xeon E5-2650  $459.00/mo. unlimited10 TB
Intel Dual Xeon E5-2640  $499.00/mo. unlimited10 TB
Intel Xeon E5-2670  $559.00/mo. unlimited10 TB
Intel Dual Xeon E5-2650  $599.00/mo. unlimited10 TB
Intel Xeon E5-2690  $659.00/mo. unlimited10 TB
Intel Dual Xeon E5-2670  $699.00/mo. unlimited10 TB
Intel Dual Xeon E5-2690  $729.00/mo. unlimited10 TB
Intel Quad Xeon E5-4603  $821.00/mo. unlimited10 TB
Intel Quad Xeon E5-4607  $1,090.00/mo. unlimited10 TB
Intel Quad Xeon E5-4610  $1,340.00/mo. unlimited10 TB
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PriceDisk Space Transfer UpdatedFree Domain /
SingleHop Entry Server. World-Class Reliability. Earth-friendly. featuresProcessors: Intel Xeon E3110 3.0GHZ w/ 6MB L2 Cache
RAM (type): 4 GB (DDR2)
Drives (type): 500 GB (SATA - RAID: Available)
Monthly Bandwidth: 10 TB
For Life, When Purchased During April 2010 (with free inbound traffic)
IP Allocation: 5 [...]
Plan URL :
$99.00/mo. 250 GB10 TB
Lowest Priced Xeon in the Market featuresProcessors: Intel Xeon E3110 3.0GHZ w/ 6MB L2 Cache
RAM (type): 4 GB (DDR2)
Drives (type): 500 GB (SATA - RAID: Available)
Monthly Bandwidth: 10 TB
For Life, When Purchased During April 2010 (with free inbound traffic)
IP Allocation: 5 [...]
Plan URL :
$159.00/mo. 50 GB10 TB
Fully Managed High-End Xeon System Under $300 featuresProcessors: Intel Xeon X3430 Lynnfield 2.4GHZ 8MB L2
RAM (type): 8 GB (DDR2)
Drives (type): 500 GB (SATA - RAID: Available)
Monthly Bandwidth: 10 TB
For Life, When Purchased During April 2010 (with free inbound traffic)
IP Allocation: 5 [...]
Plan URL :
$289.00/mo. 50 GB10 TB
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PriceDisk Space Transfer UpdatedRAM /
Dedicated IPs
1 vCPU  $50.00/mo. 25 GBunmetered
2 vCPUs  $75.00/mo. 25 GBunmetered
3 vCPUs  $100.00/mo. 25 GBunmetered
4 vCPUs  $125.00/mo. 25 GBunmetered
5 vCPUs  $150.00/mo. 25 GBunmetered
6 vCPUs  $175.00/mo. 25 GBunmetered
7 vCPUs  $200.00/mo. 25 GBunmetered
8 vCPUs  $225.00/mo. 25 GBunmetered
9 vCPUs  $250.00/mo. 25 GBunmetered
10 vCPUs  $275.00/mo. 25 GBunmetered
11 vCPUs  $300.00/mo. 25 GBunmetered
12 vCPUs  $325.00/mo. 25 GBunmetered
13 vCPUs  $350.00/mo. 25 GBunmetered
14 vCPUs  $375.00/mo. 25 GBunmetered
15 vCPUs  $400.00/mo. 25 GBunmetered
16 vCPUs  $425.00/mo. 25 GBunmetered

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Owner: SingleHop, Inc.
Web Site Title: Hosted IT Infrastructure and Cloud Computing | SingleHop
Website Description: SingleHop is the industry's fastest growing provider of hosted private cloud and on-demand servers. Let our experts deploy and manage your VMware environments, hosted private cloud, and servers.
Site in business since:
Links to the site: 529
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Server Software: Apache/2.2.15 (CentOS)|PHP/5.6.16
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IP Location Country/State/City: United states / Illinois / Chicago - see all providers in United States, Illinois
ISP Name / ISP URL: SingleHop Inc. /
Facebook Shared Count: 570
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SingleHop Introduces Disaster Recovery-as-a-Service For VMware And Hyper-V-Based Private Clouds With An Added Focus On Capital Efficiency - SingleHop, a leading provider of on-demand hosted private clouds and managed hosting, today introduced disaster recovery-as-a-service (DRaaS) to safeguard corporate data against downtime, human error, and other unforeseeable events that can negatively impact business operations and reputation. The SingleHop DRaaS solution works with both VMware and Hyper-V, and allows enterprises to eliminate many of the infrastructure and software costs required for a secondary or tertiary “hot” disaster recovery site.
SingleHop’s DRaaS solution combines the powerful on-demand capabilities and real-time scalability of SingleHop’s hosted private cloud products with robust on-demand disaster recovery software from Zerto to dramatically reduce recovery time objectives (RTO) and recovery point objectives (RPO) without compromise. With this solution, customers’ environments can be made to failover to their specialized private DR cloud.
Support from A to Z: Service Advantages
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About: SingleHop is a leading global provider in private cloud solutions for small to medium to enterprise business customers. We bring together a unique combination of enterprise-class technologies from industry-leading vendors and our award winning proprietary automation engine to deliver a customized cloud infrastructure experience.Our powerful portal and automation platform make it simple to design and support the optimal cloud environment. SingleHop's service includes full-life cycle, white glove support, instantly scalable solutions, and comprehensive integrated security. SingleHop serves more than 5,500 customers in more than 124 countries with data centers across the United States and Europe.
SingleHop account is having 2637 followers on LinkedIn and 51-200 employees.
About: SingleHop is a leading global provider of hosted IT infrastructure and Cloud computing. We are pioneering the global Cloud IaaS movement by enabling SMBs and service providers in the design, deployment, and management of a wide range of IT solutions. Our proprietary automation platform allows organizations to quickly migrate or deploy workloads in the Cloud. Over the last decade, our unique blend of automation and service has made us the platform of choice for thousands of clients worldwide. By integrating our secure global data center footprint, our robust remote management toolkit, and our industry leading Bill of Rights SLA, we help clients manage their systems while eliminating their capital expenditures.
SingleHop, Inc. account is having 38 followers and 43 plus one count..
Single Hop Blog See recent blogs summary posts:
- Need HIPAA Compliance? Start With Secure, Managed Services - Get an overview of the key HIPAA requirements and what is needed to be in compliance. Discover how secure, managed services will help you remain compliant. The post Need HIPAA Compliance? Start ...
- MySQL: Getting Back To The Basics - Learn or get a refresher on the basics of MySQL. Discover the benefits of using MySQL over other DBMS. The post MySQL: Getting Back To The Basics appeared first on SingleHop.
- How to Get Support for Microsoft Azure - Microsoft Azure-- you should first determine how you intend to use the solution. This will dictate what kind of support features you need. The post How to Get Support for Microsoft Azure appeared ...

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The quick stats of Single Hop profile shows a note average of 3.7 out of 10, counting 9 opinions. (few listed on the top of the page)
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TerryM (tech38@m...)
Time Hosted: 1 to 2 years
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Singlehop is Worthless
This is by for the worst hosting company on the internet! I was with them for almost two years letting them suck me dry of money for crap services! When my money ran short I went to cancel my service and they told me that I had to give 3 days notice before my next invoice was due. It was not due for two more days and they told me I had to pay them for the next month of service even if I was not going to be using it. They said if I did not pay for another month of service I would be turned over to collections for non-payment. So do Not get hosting from these cons unless you want to be bullied and ripped off!
webandho (delucahosting@c...)
Time Hosted: 1 to 3 months
Global rating
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Should change there name to SCAMMERHOST.COM
They are complete scammers stealing money then closing your server down totally, and refusing to give any reason why they closed the server down, complete scammers Warning look out Singlehop are scammers, also they are the same company as & they are actually even though they have data center in USA they are INDIA Based Company well know for scamming people
Rubby Hermawan (rubby.hermawan@g...)
Time Hosted: under 1 month.
Global rating
Customer Relation
Control Panel
They refused to refund my order that only 2 days old.
I have to pay a server that never used.
And i have to pay $9.95 for guarantee quick response, ridiculous!
Better keep away from this company or you will get nightmare...
-anonymous- (-no email-)
Time Hosted: under 1 month.
Global rating
Recieved a scam email from SingleHop trying to get me to migrate away from my current host. Not solicited, warranted or appreciated.
We apologize for that unsolicited situation. We currently do not have any cold-calling campaign going on and we will look into what might have happened in this case.

Thanks for your concern.


Marketing representative (, ).
AKA Server Manager of Game co. (alex@s...)
Time Hosted: 3 to 6 months
Global rating
Customer Relation
Control Panel
Fantastic customer service and control panel, very easy to submit support tickets and fast response. Server performance is top notch. Could be a little cheaper but compensated by customer service and easy site interaction.
Jarred (iniquityx2@g...)
Time Hosted: under 1 month.
Global rating
Customer Relation
Control Panel
I just signed up with site hop yesterday. They had my server up and running within the hour. As well, today I made a bad mistake on the server, and had to enter a support ticket. They responded very quickly, and just as quickly took care of the problem for me. Overall, I cant speak to the long term value in this company, but so far i'm very impressed.

Recommend it !

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