Sher Web review

This review cover a general impression of sherweb.com product features like reliability, support, data center, price & more. Brand #4188, listed since .

Most Recent Customer Reviews

BillH (bh@p...)
Time Hosted: 1 to 3 months
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SherWeb...run away & save yourself!
I used to hear great things about them, apparently the acquisition has had a BIG negative toll. Tried moving two clients to them...what a mess. New "Cumulus" interface is at best problematic, high staff turn-over (and most of the senior guys are gone), a non-existent escalation path (they just keep sending you back to the same engineer - who has no idea what he's doing), and finally LONG delays to fix anything.
Hi Bill,

We’re very sorry to hear that you did not enjoy your experience with SherWeb. As a partner-centric provider, we strive to offer the highest level of service to our 4000 valued partners worldwide. We routinely receive comments confirming our partner’s satisfaction and we are entirely receptive to feedback that highlights ways in which we can improve our services. Though we understand that you did not like your experience with us, in our opinion many of the assumptions and statements in your reviews need to be clarified.

Our recent acquisition of another hosted exchange provider was successful and effortless thanks to our dedicated team of technicians who have gained experience from multiple past acquisitions. There were no significant after-effects on our partners. Resulting impacts, if any at all, would have been felt only by users migrating to SherWeb from the acquired hosted platform and not by existing SherWeb users that are on completely separate environments. [...]

Marketing representative (advertising@sherweb.com, ).
Terry (tmonroe@o...)
Time Hosted: 1 to 2 years
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SherWeb is knowledgeable, helpful, followed up
The tech was very knowledgeable and very helpful in helping me configure my new email settings and followed up on my satisfaction to the solution. Very good customer service. Thanks
Marc (mbressman@f...)
Time Hosted: 1 to 2 years
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Be wary of SherWeb.com
This will be the third negative review I’m posting recently about my experiences with a hosted Exchange provider that occurred a while ago. I apologize about posting all of these reviews at once, especially since some of them are pretty dated, but I feel that potential customers out there have the right to know what kind of bad experiences I went through with these providers.

After having previously used 4smartphone.net and 1and1.com (1&1) for my hosted Exchange needs (and having major problems with both of these providers), I decided to give SherWeb a shot. It seemed to be relatively well reviewed, and during my research and Q&A with them, they seemed able to support everything I needed. So, in mid-2008, I made the change and began using SherWeb. Unfortunately, despite the old saying “third times a charm” my experience with SherWeb was definitely not charming and, in fact, they could probably be considered the worst of all the providers I’ve dealt with for hosted Exchange. [read more...]
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Overview

About Sher Web

Over the years, SherWeb has become one of the most renowned and respected worldwide hosted services leaders in the cloud industry. First rated in customer care and technical support, the SherWeb team offers high quality Microsoft hosted services as well as solutions developed in house at the forefront of hosting technologies to more than 20,000 customers around the world spread out in over 100 countries.

Day after day, SherWeb's highly skilled employees are working in synergy to satisfy its constant-growing half a million-user base, making it a top North American hosting business in the providing of cloud computing hosted services.

What differentiates SherWeb from other providers beside its proven knowledge of the industry is its visionary thinking and meticulousness that made it possible to be one of the first to launch Hosted Exchange 2007 and one of the few to offer Hosted Exchange 2010 and SharePoint 2010 to this day.

Our vision
SherWeb's managers are also owners and therefore have naturally passed down to the staff the true belief that due efforts lead to beneficial outcomes. Nowadays, many facts validate that philosophy:

We manage more than half a million accounts on a daily basis.
We have conducted large-scale implementations and migrations from a variety of corporate email platforms.
We are operating a reseller program and an affiliate program, both with a dedicated account manager.
We invest significant amounts in research and development.
We arrange for our staff to get the latest IT training. We survey our clientele on a regular basis to ensure our solutions are tailored to their specific needs.

Our values

At SherWeb, we are conscious that the resounding success we experience is largely owed to our customer-oriented efforts, thus:
SherWeb ensures the quality of its products by becoming partners with some of the industry's major players, such as Microsoft, BlackBerry (RIM) and CISCO.
SherWeb answers the needs of its diversified clientele by employing multilingual personnel and by offering documentation both in English and French.
SherWeb protects its customers' data by completing the SAS 70 audit and by building datacenters that comply on most points with the Uptime Institute Tier IV requirements.

Our commitment
SherWeb is committed to keep on developing the most competitive and performing hosting solutions for its customers. With innovation at the center of its global business strategy, SherWeb puts sustained efforts into adapting to the changing needs of its customers by deploying new technologies and services as rapidly as they evolve.

Why Choose SherWeb

For our expertise

With SherWeb, you benefit from the expertise of a team that manages thousands of clients and their specific requirements on a daily basis. Since 1998, we have managed to continuously provide our customers with the industry's finest solutions. SherWeb's track record clearly shows our commitment to customer satisfaction.

For our reliability
For mission-critical applications, uptime is key. With SherWeb, you benefit from an infrastructure built from the ground up to provide redundancy and maximum availability. We provide a stable, secure, reliable, and rapidly recoverable environment.

For our support
With SherWeb, you benefit from the commitment of a team that is devoted to providing you with a personalized, fast, and reliable 24/7 live technical support. Clients over and over again testify about the exceptional quality of our support.

For our commitment

Since 1998, we have focused exclusively on hosting services and have developed an unmatched expertise. Our business depends on you being happy with your hosting, so we work hard to achieve this. We are as proud to serve 5-users businesses as organizations with thousands of users. Whatever your business requirements, you can count on SherWeb.

For our agility

With SherWeb, you benefit from the thoughtfulness of a certified team showing an unmatched ability to innovate and present fitted solutions to just about any problems. The software-as-a-service model allows us to provide highly scalable solutions that can be easily adapted to your specific needs and adjusted to your organization's growth.


We are proud to announce that SherWeb has been named one of the 50 fastest growing technology companies in Canada in the prestigious 2010 Deloitte Technology Fast 50TM ranking. Deloitte Technology Fast 50TM winners are ranked based on percentage of revenue growth over five years. SherWeb's growth was 937%, placing us at number 26 on the 2010 Deloitte Technology Fast 50TM, and YOU made it possible, dear clients. After all, you are the reason why we keep innovating year after year, and you deserve nothing but the very best on the market.

Mobility

Whether you use iPhone, BlackBerry, Windows Mobile or Droid, SherWeb will increase your mobile efficiency with its hosted Mobility real-time synchronization service. Work better, faster and smarter, and reduce your business overall IT costs.

You can get iPhone sync for as low as $2 per user per month.

Collaboration

With SherWeb's hosted SharePoint, employees can set up websites to share information, manage documents from start to finish, and publish reports to drive better decision-making.
On the other hand, hosted Microsoft Dynamics (CRM) comes in handy to build customer loyalty and drive repeat business

Microsoft Exchange

Around the world, the Microsoft Exchange platform dominates over business-class email solutions.
Get the latest advanced functionalities of Outlook 2010 for as little as $7.95/month with SherWeb's hosted Exchange 2010.

Servers

Need to host your website on a shared environment or wish to get the power and flexibility of Virtual Private Servers (VPS)?
SherWeb's affordable web hosting plans and competitive VPS hosting offering will help your business meet its hosting needs!

Related links


sherweb.com Facebook Cover
Website research for Sher Web on August 29, 2011 by WebHostingTop

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PlansWebsite Products

Linux - Shared Keep mouse
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PriceDisk Space Transfer UpdatedFree Domain /
Allowed
Xpress  $7.00/mo. 15 GBunmetered
Web100  $10.00/mo. 1 GBunmetered
Web200  $20.00/mo. 2 GBunmetered
Web400  $40.00/mo. 4 GBunmetered
RVS-Base  $45.00/mo. 5 GBunmetered
RVS-Domain  $90.00/mo. 5 GBunmetered
RVS-Space  $90.00/mo. 1 GBunmetered
Linux/Windows - Reseller Keep mouse
over features!
PriceDisk Space Transfer UpdatedFree Domain /
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RVS-Base  $45.00/mo. unlimitedunmetered
RVS-Domain  $90.00/mo. unlimitedunmetered
RVS-Space  $90.00/mo. unlimitedunmetered

Contact information is managed by sherweb.com representatives msigouin@sherweb.com , advertising@sherweb.com [login] | Last company update:

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News

SherWeb Ranks on the Deloitte Technology Fast 500 for 4th Consecutive Year - Cloud services provider SherWeb today announced that it has ranked for the 4th consecutive year on theDeloitte Technology Fast 500™, a ranking of the 500 fastest-growing technology, media, telecommunications, life sciences and clean technology companies in North America. Winners are evaluated on the percentage of revenue growth over the five-year period from 2009-2013. SherWeb ranked 489th on the list, with a 141-percentage growth for this period.
The Deloitte ranking is just one of SherWeb’s many recent successes. In October, it successfully entered the competitive Infrastructure-as-as-Service (IaaS) segment with its high performance public cloud servers. In July, SherWeb won rare back-to-back honors from Microsoft when it was named Global Hosting Partner of the Year Finalist after winning the highly competitive category in 2013.
SherWeb also recently named seasoned IT and Telecom veteran Joe Mardini to the new position of Chief Operating Officer to support the company’s growth [search all sherweb.com news]

Social Networks

https://www.linkedin.com/company/sherweb
About: SherWeb is a leading provider of Hosted Exchange and Web Hosting solutions for companies and organizations around the world. SherWeb has the tools, the people, and the experience to manage your Web and email operations for you or to give you the extra resources and technologies your existing team needs. By choosing SherWeb, companies eliminate the need to maintain and administer internal Web and email infrastructure and therefore reduce costs and expand capabilities while enjoying 99.9 percent availability.
SherWeb account is having 1170 followers on LinkedIn and 51-200 employees.
https://plus.google.com/+sherweb
About: SherWeb is a worldwide leader of the cloud industry and hosted services specializing in email and collaboration solutions, as well as online backup.
SherWeb account is having 186 followers and 472 plus one count.. See recent Google+ Posts:
sherweb.com GPlus Icon
- Find out how our developers completed their move from TFS to git in this final installment of our 4-part series.  How We Moved from TFS to git – Part 4: Migration Plan | SherWeb
- Part 2 of Our Series - How We Moved from MS Team Foundation Server to Git How We Moved from TFS to git – Part 2: Owning git | SherWeb
- You can now run Windows Server 2016 on our high performance virtual machines! Windows Server 2016 Now Available in Performance Cloud | SherWeb
Sher Web Blog  Using Wordpress version 4.6.1. See recent blogs summary posts:
- 8 Free Cloud Support Tools for MSP Success - Do you have the solutions you need to run a successful cloud business for Office 365? If you're like most Managed Service Providers, you're probably using a number of different MSP support tools and s
- How We Moved from TFS to git – Part 4: Migration Plan - Once the department's key players were convinced migration to git was a must, we had to get it done. The following steps were taken in order to successfully migrate our code base. The post How We ...
- 3 Easy Ways to Convince Your Clients to Transfer Office 365 Licenses to CSP - Now that Microsoft has pulled the plug on its Advisor program, more resellers are gearing up to transfer their clients' Office 365 seats to the Cloud Solution Provider (CSP) program. The post 3 Easy

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The quick stats of Sher Web profile shows a note average of 5.2 out of 10, counting 21 opinions. (few listed on the top of the page)
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valerie (serivalkillah@g...)
Time Hosted: over 3 years
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SHerweb - worst provider
stay away from sherweb , service on exchange 2007 , exchange 2010 and even the new 2013 is terrible. this is not a serious organization.

Valerie
Ivan (-no email-)
Time Hosted: 1 to 3 months
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Quick
Quick sign up and configuration process. Everything was done quickly. The sync and email delivery processes are fast. Great support. Great promotion. Go hosted!
Federico Gaeta (federico@g...)
Time Hosted: 1 to 3 months
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Abominable service. Rude, arrogant and dishonest business
In less than two months of service, I have experienced numerous network problems with SherWeb's email exchange service. Ridiculously slow speeds, not sync'ing properly, etc. SherWeb does not like to admit to these problems, and they only post network problems on their website under duress. They claim that unless it affects everybody there is no need to post service problems. Yeah, right! So, it takes emails or calls from everybody for them to admit they have a problem? This is not only disingenuous, but also dishonest.

I cancelled my service after 1 1/2 months, and now I'm contacting my credit card company to recover one month's worth of service. It's more a matter of principle, than the lousy $10 bucks it will cost me if I can't recover my money. On the other hand, I hope this post dissuades some, or all, of you, who have been thinking about contracting with SherWeb. Don't do it! You will regret it. Besides, you van get better service for $4 from Microsoft, and they don't do [read more...]
Dennis (dennis.meilleur@y...)
Time Hosted: 3 to 6 months
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Great caliber and professionalism
You get what you paid for? Not with SherWeb. You get more for what you paid and I am really surprised. Look at their promo to know what I mean: all the features, low price, reliability, security. Also, support was extremely helpful, knowledgeable, professional and staying on phone until my problem was resolved, with better results than expected.
-anonymous- (-no email-)
Time Hosted: 1 to 3 months
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Outlook connectivity out for the better part of a day. Not acceptable. This is a lousy service. I don't recommend it.
Kim (media@l...)
Time Hosted: 6 mo. to 1 year
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Sherweb for hosted exchange
We were looking for features like spam filtering, active sync, and blackberry sync. Sharepoint was also included.

The only thing for us is that we can’t use our paypal account.

Hosted exchange changed my life so does sherweb. No installation on my side, no updates, no licensing fees. Support provided by experienced techs and available 24/7. Stop in house exchange now!
Kirk (kmcg@p...)
Time Hosted: 2 to 3 years
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SherWeb is my Valentine
Everything is going really well with SherWeb. I was an Exchange 2007 customer and I have just migrated to 2010, thanks to their professional migration service.

I often contacted their experienced technicians in the past as they are easy to reach and know their stuff. About the migration, the team they built is full of resources and the migration guide is explicit with just enough details.

Exchange 2010 servers are quite fast, more than expected! BlackBerry sync is perfect and the migration was smooth, no data lost.

I was really happy to signed up for their 2007 service, now I am more with my last move to 2010! Thanks!!!
Allan T. (allan_teas1@h...)
Time Hosted: 2 to 3 years
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Linux VPS almost perfect!
Signed up with SherWeb VPS on a Linux box, because I want to resell hosting services. So far it's really good. I knew they add issue in the past with Windows VPS, but Linux is reliable and open source. I also have them install the Plesk Panel for me and I can easily work from there to manage my client's domains. I am with SherWeb since 2008 for shared hosting and Hosted Exchange. VPS service is another good service they have.
-anonymous- (-no email-)
Time Hosted: 6 mo. to 1 year
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We have been with Sherweb for about a year now and have been fairly happy until this month. Our VPS server is now down and has been for 2.5 days. While the support group is very courteous and polite (have only ever run into 1 person that bordered on rude) they cannot tell me anything and keep referring to a mysterious "admins" that I cannot contact. The must frustrating problem is not that they cannot fix the issue but that they cannot give me any timeframe. Computer problems happen and that's understandable. But it is not understandable nor excusable not to make decisions and move forward when a solution is not working. Sadly, I would now not refer anyone to this company to host a VPS.
Britanny (brittany.mcdonald@h...)
Time Hosted: 1 to 3 months
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Sherweb - Nice host
Sherweb is a very good provider. I was up and running quite quickly. Their technician are friendly and knowleageable. Their Bes policy and Outlook web access simply help me to emphasis productivity while im at work.

Best Britanny
Claude.Dugas (claude.dugas@m...)
Time Hosted: under 1 month.
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Sherweb Rock
Working with sherweb is surely a good experience for me. I was planning to migrate my exchange 2010 from in-house to the cloud. I guess i should have done that before. The whole migration was done the same day and all instruction crystal clear !

Very good services ;)

Claude Dugas
Mark (mark@p...)
Time Hosted: 3 to 6 months
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Sherweb has HORRIBLE support.
Their service started out ok. We had no issues untill recently. When we did, they basically directed us to a link and said there was no ETA to getting the problem fixed. It's now Tuesday and we've haven't been able to get email consistently since Friday on Outlook or mobile devices. Their support hasn't been helpful or nice. They're actually pretty rude and could care less if you we got emails or not. They're attitude was yes we're down and we're working on it and we don't care if you're mad so deal with it. I am currently looking for other options.
John Thomas (john@t...)
Time Hosted: 1 to 2 years
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Sherweb does not care about my business
They seem to be down as much as they are up. I have approx 10 businesses that I setup on Sherweb and they are always complaining about terrible service.
Mick (micksp@p...)
Time Hosted: over 3 years
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Simply Just Awesome, price is low, service is high, cant get better. Uptime is excellent, never had problems at all
James Daniel (jamesedanieljr@g...)
Time Hosted: over 3 years
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I have used sherweb for 4 years to host 100+ accounts. They were great into about a year ago. I think they must have added too many people per server and there exchange service has become extremely slow. If you talk to tech support they are nice, but if you email tech support that are rude, unhelpful and short. I am currently shopping for another provider that is what Sherweb used to be.
Time Hosted: 1 to 2 years
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This company will steal your money. I signed up with them about a year ago. The service was okay, but kind of buggy. However, the topper came recently when I went to end the service (I just didn't use it enough to justify the cost). I put in the termination 10 days before the end of my billing cycle by was surprised when my CC was charged for another month. I called to inquire and was told that buried somewhere in the fine print of the service agreement was a clause that said that unless I canceled 15 DAYS before the end of the billing cycle, they had the right to charge me for an extra month. I indicated to the rep that a policy like that was a little unreasonable, especially when it was buried in the fine print. His response… too bad, it was in the service agreement. My advice is to think twice before using this company.
Tony (tony@p...)
Time Hosted: 1 to 2 years
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Very poor performance and customer service. Search the web and read the reviews that are out there. Then take your business elsewhere.
Gilroy Vales (gilroyvales@g...)
Time Hosted: 3 to 6 months
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This company has been the best so far. I was previously with 2 other companies that just treated me like another customer. Sherweb give you the personal attention and also a high level of commitment.
Thus far I have not had any issues nor anything bad to say.
They give you the most bang for your buck without sacrificing quality service.
I would recommend Sherweb to anyone I know.
Gilroy Vales
CEO
www.glava.ca
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