Sher Web review21 user reviews, 1 support response, 0 testimonials, 10 products, 0 promotions, 5 social accounts, 4196 domains, 2370 hosted, Alexa #91529, listed 2006 (#4188)
Most Recent Customer Reviews
I used to hear great things about them, apparently the acquisition has had a BIG negative toll. Tried moving two clients to them...what a mess. New "Cumulus" interface is at best problematic, high staff turn-over (and most of the senior guys are gone), a non-existent escalation path (they just keep sending you back to the same engineer - who has no idea what he's doing), and finally LONG delays to fix anything.
We’re very sorry to hear that you did not enjoy your experience with SherWeb. As a partner-centric provider, we strive to offer the highest level of service to our 4000 valued partners worldwide. We routinely receive comments confirming our partner’s satisfaction and we are entirely receptive to feedback that highlights ways in which we can improve our services. Though we understand that you did not like your experience with us, in our opinion many of the assumptions and statements in your reviews need to be clarified.
Our recent acquisition of another hosted exchange provider was successful and effortless thanks to our dedicated team of technicians who have gained experience from multiple past acquisitions. There were no significant after-effects on our partners. Resulting impacts, if any at all, would have been felt only by users migrating to SherWeb from the acquired hosted platform and not by existing SherWeb users that are on completely separate environments. [...]
Customer service representative (advertising@s..., ).
The tech was very knowledgeable and very helpful in helping me configure my new email settings and followed up on my satisfaction to the solution. Very good customer service. Thanks
This will be the third negative review I’m posting recently about my experiences with a hosted Exchange provider that occurred a while ago. I apologize about posting all of these reviews at once, especially since some of them are pretty dated, but I feel that potential customers out there have the right to know what kind of bad experiences I went through with these providers.
After having previously used 4smartphone.net and 1and1.com (1&1) for my hosted Exchange needs (and having major problems with both of these providers), I decided to give SherWeb a shot. It seemed to be relatively well reviewed, and during my research and Q&A with them, they seemed able to support everything I needed. So, in mid-2008, I made the change and began using SherWeb. Unfortunately, despite the old saying “third times a charm” my experience with SherWeb was definitely not charming and, in fact, they could probably be considered the worst of all the providers I’ve dealt with for hosted Exchange. [read more...]
About Sher WebOver the years, SherWeb has become one of the most renowned and respected worldwide hosted services leaders in the cloud industry. First rated in customer care and technical support, the SherWeb team offers high quality Microsoft hosted services as well as solutions developed in house at the forefront of hosting technologies to more than 20,000 customers around the world spread out in over 100 countries.
Day after day, SherWeb's highly skilled employees are working in synergy to satisfy its constant-growing half a million-user base, making it a top North American hosting business in the providing of cloud computing hosted services.
What differentiates SherWeb from other providers beside its proven knowledge of the industry is its visionary thinking and meticulousness that made it possible to be one of the first to launch Hosted Exchange 2007 and one of the few to offer Hosted Exchange 2010 and SharePoint 2010 to this day.
SherWeb's managers are also owners and therefore have naturally passed down to the staff the true belief that due efforts lead to beneficial outcomes. Nowadays, many facts validate that philosophy:
We manage more than half a million accounts on a daily basis.
We have conducted large-scale implementations and migrations from a variety of corporate email platforms.
We are operating a reseller program and an affiliate program, both with a dedicated account manager.
We invest significant amounts in research and development.
We arrange for our staff to get the latest IT training. We survey our clientele on a regular basis to ensure our solutions are tailored to their specific needs.
At SherWeb, we are conscious that the resounding success we experience is largely owed to our customer-oriented efforts, thus:
SherWeb ensures the quality of its products by becoming partners with some of the industry's major players, such as Microsoft, BlackBerry (RIM) and CISCO.
SherWeb answers the needs of its diversified clientele by employing multilingual personnel and by offering documentation both in English and French.
SherWeb protects its customers' data by completing the SAS 70 audit and by building datacenters that comply on most points with the Uptime Institute Tier IV requirements.
SherWeb is committed to keep on developing the most competitive and performing hosting solutions for its customers. With innovation at the center of its global business strategy, SherWeb puts sustained efforts into adapting to the changing needs of its customers by deploying new technologies and services as rapidly as they evolve.
Why Choose SherWeb
For our expertise
With SherWeb, you benefit from the expertise of a team that manages thousands of clients and their specific requirements on a daily basis. Since 1998, we have managed to continuously provide our customers with the industry's finest solutions. SherWeb's track record clearly shows our commitment to customer satisfaction.
For our reliability
For mission-critical applications, uptime is key. With SherWeb, you benefit from an infrastructure built from the ground up to provide redundancy and maximum availability. We provide a stable, secure, reliable, and rapidly recoverable environment.
For our support
With SherWeb, you benefit from the commitment of a team that is devoted to providing you with a personalized, fast, and reliable 24/7 live technical support. Clients over and over again testify about the exceptional quality of our support.
For our commitment
Since 1998, we have focused exclusively on hosting services and have developed an unmatched expertise. Our business depends on you being happy with your hosting, so we work hard to achieve this. We are as proud to serve 5-users businesses as organizations with thousands of users. Whatever your business requirements, you can count on SherWeb.
For our agility
With SherWeb, you benefit from the thoughtfulness of a certified team showing an unmatched ability to innovate and present fitted solutions to just about any problems. The software-as-a-service model allows us to provide highly scalable solutions that can be easily adapted to your specific needs and adjusted to your organization's growth.
We are proud to announce that SherWeb has been named one of the 50 fastest growing technology companies in Canada in the prestigious 2010 Deloitte Technology Fast 50TM ranking. Deloitte Technology Fast 50TM winners are ranked based on percentage of revenue growth over five years. SherWeb's growth was 937%, placing us at number 26 on the 2010 Deloitte Technology Fast 50TM, and YOU made it possible, dear clients. After all, you are the reason why we keep innovating year after year, and you deserve nothing but the very best on the market.
Whether you use iPhone, BlackBerry, Windows Mobile or Droid, SherWeb will increase your mobile efficiency with its hosted Mobility real-time synchronization service. Work better, faster and smarter, and reduce your business overall IT costs.
You can get iPhone sync for as low as $2 per user per month.
With SherWeb's hosted SharePoint, employees can set up websites to share information, manage documents from start to finish, and publish reports to drive better decision-making.
On the other hand, hosted Microsoft Dynamics (CRM) comes in handy to build customer loyalty and drive repeat business
Around the world, the Microsoft Exchange platform dominates over business-class email solutions.
Get the latest advanced functionalities of Outlook 2010 for as little as $7.95/month with SherWeb's hosted Exchange 2010.
Need to host your website on a shared environment or wish to get the power and flexibility of Virtual Private Servers (VPS)?
SherWeb's affordable web hosting plans and competitive VPS hosting offering will help your business meet its hosting needs!
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The Deloitte ranking is just one of SherWeb’s many recent successes. In October, it successfully entered the competitive Infrastructure-as-as-Service (IaaS) segment with its high performance public cloud servers. In July, SherWeb won rare back-to-back honors from Microsoft when it was named Global Hosting Partner of the Year Finalist after winning the highly competitive category in 2013.
SherWeb also recently named seasoned IT and Telecom veteran Joe Mardini to the new position of Chief Operating Officer to support the company’s growth [search all sherweb.com news]
We simplify the Cloud to help our partners and clients compete. | Office 365 | CRM | Hosted Exchange | Skype for Business | Cloud Servers | Partners First |
Account started from April, 2009, having already 6676 tweets with 2094 followers and 972 friends. See recent tweets:
About: We simplify the Cloud to help you grow your business. | Office 365 | CRM | Hosted Exchange | Skype for Business | Cloud Servers | Partners First |
SherWeb Inc. account is having 2345 likes, talking about them 164 peoples.. See recent facebook statuses:
About: SherWeb is a worldwide leader of the cloud industry and hosted services specializing in email and collaboration solutions, as well as online backup.
SherWeb account is having 191 followers and 475 plus one count. See recent Google+ Posts:
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stay away from sherweb , service on exchange 2007 , exchange 2010 and even the new 2013 is terrible. this is not a serious organization.
Quick sign up and configuration process. Everything was done quickly. The sync and email delivery processes are fast. Great support. Great promotion. Go hosted!
In less than two months of service, I have experienced numerous network problems with SherWeb's email exchange service. Ridiculously slow speeds, not sync'ing properly, etc. SherWeb does not like to admit to these problems, and they only post network problems on their website under duress. They claim that unless it affects everybody there is no need to post service problems. Yeah, right! So, it takes emails or calls from everybody for them to admit they have a problem? This is not only disingenuous, but also dishonest.
I cancelled my service after 1 1/2 months, and now I'm contacting my credit card company to recover one month's worth of service. It's more a matter of principle, than the lousy $10 bucks it will cost me if I can't recover my money. On the other hand, I hope this post dissuades some, or all, of you, who have been thinking about contracting with SherWeb. Don't do it! You will regret it. Besides, you van get better service for $4 from Microsoft, and they don't do [read more...]
You get what you paid for? Not with SherWeb. You get more for what you paid and I am really surprised. Look at their promo to know what I mean: all the features, low price, reliability, security. Also, support was extremely helpful, knowledgeable, professional and staying on phone until my problem was resolved, with better results than expected.
We were looking for features like spam filtering, active sync, and blackberry sync. Sharepoint was also included.
The only thing for us is that we can’t use our paypal account.
Hosted exchange changed my life so does sherweb. No installation on my side, no updates, no licensing fees. Support provided by experienced techs and available 24/7. Stop in house exchange now!
Everything is going really well with SherWeb. I was an Exchange 2007 customer and I have just migrated to 2010, thanks to their professional migration service.
I often contacted their experienced technicians in the past as they are easy to reach and know their stuff. About the migration, the team they built is full of resources and the migration guide is explicit with just enough details.
Exchange 2010 servers are quite fast, more than expected! BlackBerry sync is perfect and the migration was smooth, no data lost.
I was really happy to signed up for their 2007 service, now I am more with my last move to 2010! Thanks!!!
Signed up with SherWeb VPS on a Linux box, because I want to resell hosting services. So far it's really good. I knew they add issue in the past with Windows VPS, but Linux is reliable and open source. I also have them install the Plesk Panel for me and I can easily work from there to manage my client's domains. I am with SherWeb since 2008 for shared hosting and Hosted Exchange. VPS service is another good service they have.
Sherweb is a very good provider. I was up and running quite quickly. Their technician are friendly and knowleageable. Their Bes policy and Outlook web access simply help me to emphasis productivity while im at work.
Working with sherweb is surely a good experience for me. I was planning to migrate my exchange 2010 from in-house to the cloud. I guess i should have done that before. The whole migration was done the same day and all instruction crystal clear !
Very good services ;)
Their service started out ok. We had no issues untill recently. When we did, they basically directed us to a link and said there was no ETA to getting the problem fixed. It's now Tuesday and we've haven't been able to get email consistently since Friday on Outlook or mobile devices. Their support hasn't been helpful or nice. They're actually pretty rude and could care less if you we got emails or not. They're attitude was yes we're down and we're working on it and we don't care if you're mad so deal with it. I am currently looking for other options.
They seem to be down as much as they are up. I have approx 10 businesses that I setup on Sherweb and they are always complaining about terrible service.
Thus far I have not had any issues nor anything bad to say.
They give you the most bang for your buck without sacrificing quality service.
I would recommend Sherweb to anyone I know.
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