Santrex review

54 user reviews, 0 support responses, 0 testimonials, 0 products, 0 promotions, 1 social account, Alexa #3206601, listed 2008 (#7068)

Most Recent Customer Reviews

killerhz (rich.jestings@g...)
Time Hosted: 1 to 3 months
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took 2 month of payments never gave me server
I ordered a server on December 19 and received an email stating 1-72 hours my server would be ready.

1,2,3,4, days had passed and no server, no emails no update. I sent them a message via their ticket system and received a replay that they would send this along to the relevant department. shortly later i received a replay from the billing department that claimed, my server would be ready the following week. i replied back and was told that would be ready the week of Christmas.

Christmas came and went, and i ever waited till New Years. Still no server. I sent another message inquiring about my server and was responded with "Sir, it's Christmas your server is not ready due to hardware and or software availability, Then follow by the agreement that i signed that stated they would do everything to get my services in the 1-72 hours but it's not guaranteed. I asked them for a refund and to move on but that response when unanswered. On January 6 still no server so opened up a paypal [read more...]
Trever Jones (treverj@t...)
Time Hosted: 1 to 2 years
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Stay away from Santrex
This is one of the worst hosting provider you will ever find. They start out looking okay, but it doesn't take long before you begin to regret every moment with them. Many times I was not even able to access my products because either the servers they were on were so overloaded that they could not handle anymore, or they were under DDOS attacks constantly. My products seemed to be down more than up. Working with support became a chore, as they would fix the issue and usually within a short period the same thing happens again. I finally just gave up with them. It may seem like a great deal saving a few bucks, but the headaches you will have far outweigh their good. I've tried quite a few of their products to truly give them a chance (3 VPS in separate countries and Webhosting) and none were good.

I spent over a year with them trying to give them the benefit of the doubt. I chalked things up to the VPS's or hosting being in another country, but then I was seeing that other hosting [read more...]
hawk_shawn@comcast.net (hawk_shawn@c...)
Time Hosted: 1 to 2 years
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Santrex is the worst!
This company doesn't have their stuff together. I have been through multiple issues with them and the result is never satisfactory. Their setup time is delayed and they are the worst at handling issues. My last issue resulted in my getting services elsewhere. I was penalized for incoming DDoS attacks which is out of my control. My server was suspended indefinitely and no refund was granted. I was never given a straight answer and had to wait a week for an answer. To see the issue view this webpage: www.wildcatsclan.net/santrex-sucks.html
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Overview

About Santrex

Santrex first appeared in 2001, as ConnectPower.net - an answer to the growing web hosting industry. In 2008 ConnectPower was acquired by Santrex.net. We still offer the same quality service we always did, and we can take care of all your needs, from "starter" home user to massive enterprise business. We provide Unix accounts, IRCD shell accounts, web hosting, dedicated servers, reseller plans, domain services, SHOUTcast, torrent hosting, proxy, XDCC hosting, VPS, SSL certificates, and much more.

Santrex has it all! We currently own over 400 servers, excluding all customers dedicated servers 100Mbps to 1Gbps, fully burstable, to handle extreme cases. Located in different countries around the world, such as USA, Canada, Ukraine, Russia, Luxembourg, France, UK, Netherlands and Germany, our DDoS services can be used for any legal purposes on IRC, and you'll never have to worry about DoS attacks. Most of our servers are firewalled and implemented with DDoS protection techniques.

So welcome to Santrex - your one-stop solution for all your hosting needs! Help us build your web.

We currently have :
4 servers in the Russia
49 servers in the US
144 servers in Germany
13 servers in UK
99 servers in France
68 servers in Netherlands
37 servers in Luxembourg
7 servers in Canada


Our Servers
Storm.santrex.net Thunder.santrex.net Hurricane.santrex.net
Processor type Intel Core 2
Duo AMD A64
Dual Core Intel Core 2
Quad
Memory (RAM) 2 GB 2 GB 4 GB
Disk space (HDD) 1 TB 500 GB 1 TB
Port 100 Mbps 100 Mbps 100 Mbps
Operating system FreeBSD FreeBSD FreeBSD
Location Los Angeles, CA Los Angeles, CA Fullerton, CA
Primary use Web Hosting Shells / IRCD Shells / IRCD
Network & Datacenter

Santrex.net specializes in offering DoS/DDoS protection services. We utilize state of the art filtering techniques on our multi-gigabit equipped network to identify and deny DoS/DDoS traffic, before it can disrupt normal traffic.

Network: (AS17048) Santrex.net utilizes all gigabit and ten-gigabit ethernet equipment to connect to the internet. All customer servers are connected via 100Mbps dedicated ports. This ensures customers will not experience any internal network bottlenecks common with other providers. Our bandwidth blend includes transit from Xeex, Global Crossing, XO, Level 3, MFN, IIJ, KDDI, HWNG, ChinaNet, GTS, Savvis, Cogent, Hurricane Electric and others.

Datacenters: Santrex.nets equipment and operations are located in the Telecom Center at 530 W 6th street, downtown Los Angeles. The facility uses multiple redundant state of the art power and cooling units to ensure smooth operation. Security is ensured via 24/7 security staff at the door, keycode entry to the floor, biometric and keycode entry into the datacenter space, and key access to each suite. Santrex.net has expansion space on the following floors; Penthouse, 7th Floor, 3rd Floor.

Amenities include:

* Redundant and Precision Power
* 24x7x365 Manned Security and Video Surveillance
* Fire Suppression System
* Air-conditioning and HVAC
* ISP POP (point of presence)

Technical information

Our Servers are based in multiple backbone tiered centers with generator backups & round-the-clock monitoring. All our servers are using the Cisco ® equipment for network interfacing. Our unique lite-load® technology gives our clients very good results, which can be seen in the form of stability & speed.

The IRC package's are so designed as to suit your needs perfectly, for all your specific requirements. Our helpful staff is available round the clock to extend support. Currently sporting around 120 vanity hosts, we also provide custom hosts for your needs. Be it ircd hosting or ircd shell or irc shell or both of them combined with a web host, we can always provide you tailor made packages to best suit to your needs.

We also provide managed services for your own dedicated servers or vds or vps, if you need it just submit an email to sales@santrex.net and we would be glad to render our services.

Remember, keeping your hosting solution, might be - ircd hosting, ircd shells, bnc or psybnc shells, shoutcast or web radio, irc shell including eggdrop, UNIX hosting, web hosting or web reselling, safe, secure & stable is our business. And with Santrex we can guarantee you that you will always get more than what you pay for.
Website research for Santrex on June 25, 2011 by WebHostingTop

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Contact information is managed by santrex.net representatives deherbs@g... , sales@s... [login] | Last company update:

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Targeting: Netherlands

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ReviewsCustomer Ratings

The quick stats of Santrex profile shows a note average of 2.2 out of 10, counting 54 opinions. (few listed on the top of the page)
As visitor you can rate this provider directly here! This company is out of web hosting business by now!

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Cheney (t3rd@e...)
Time Hosted: 1 to 3 months
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Very poor service
Very poor service, response and support very slowly!
Reload OS spend more than 10 days but still not finished!

VERY BAD HOSTING PROVIDER!!!
Alex (alex.suv@n...)
Time Hosted: under 1 month.
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Santrex Internet Services Ltd. - CHEATERS
http://www.santrex.net/ - cheaters, taking the money for hosting and do not provide a service

October 10: I Ordered there a server in the Netherlands, paid via webmoney.
On the same day he wrote to the question - when the server is ready? Responded: that within hours of 72x, well, OK I think, wait ...

Waited until the 15th of, servers do not. I write to them - hey guys, what's up with a server that?
Reply: We apologize for a delay, please be patient, we trying to deliver server as soon as possible. You will get an activation email when server is ready and due date will be reset.

Damn, well, again I wait.

October 18: I write them so that money back!
Answer: Once again we apologize for a delay. We had so many orders, so we had to wait for
additional parts to the servers. Your server should be ready soon.

Today, the 23rd of October, data from the server and no (I do not need more, and took in another place), money in your wallet, too, no, I write to them again, that [read more...]
-anonymous- (-no email-)
Time Hosted: 3 to 6 months
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do not buy anything from santrex
Have been using different vps solutions from santrex.
My service is currently DE VPS - it has been down since October 1st.
Slow or no feedback, other than that it is in progress to be resolved.
Would not recommend santrex to anyone who want a service that is online and working.
Have also tried shell account, just a few vhost working. service also had alot of down time.
this is not scam, but they are an unreliable supplier.

Support is SLOW!!
200 mbit gave me 2-8 mbit at speedtest.net
Impossible to use as SMTP server due to santrex filters.


...again...
!!!! DO NOT BUY ANYTHING FROM SANTREX !!!!
Squeegee (squeegee@y...)
Time Hosted: under 1 month.
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Absolutely terrible, unknowledgeable amateurs
Purchased a shell through them solely for the use of an IRC bounce. 90% of the Vhosts don't even work because they don't have A records created to allow them to resolve properly. I even told them how to fix and get an e-mail saying 'this has been escalated to higher level support' and just get the run around every few days, e-mails saying that they are 'working on the problem' when in actuality they're doing nothing. I'd be surprised if anyone there has been using Linux more than a period of 6 months, probably a bunch of kids.

Don't waste your time.
santrexvictim (andy.springhahn@g...)
Time Hosted: under 1 month.
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Lots of random downtime, canned replies from support
Santrex will reboot your VPS every night, there is a secret script to do this. They also email themselves info from inside your server every night, no way of checking the contents of that email.

I've had many outages, typicall starting late evening. Control panel, if it opens at all, will say reboot is fine, but it isn't. Server does not reboot, it just won't obey the CP. That means downtime all night and only up again 1-2 hours after support comes in the morning. No 24/7 here.

Last two days I have had 4 hours of uptime, the rest is downtime. Canned reply saying "we are aware of the issue". No explanation of why, when planned to be fixed etc.

Frankly, I would do a better job using an 15 year old Ebay server. This company has no redundancy, cannot move virtual servers (because they can't afford a 2nd old banger from Ebay when the first one broke down?) and they have a support team which sends off standard replies like:
"our engineers are working on it.....keep an eye on the [read more...]
The Sandbox Host (thesandboxhost@g...)
Time Hosted: under 1 month.
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Santrex is the worst! AVOID!!!!
Just read the emails below:

From me: Saturday, May 26, 2012 6:59 PM
You've got to be kidding me. You cannot keep my money and not render a service or not provide something of value in return. This is not how it works. If you are going to cancel the service refund the money as well!

From them: Saturday, May 26, 2012 5:59 PM
Hello,

Since it is your wish that you don't want to use our services anymore; we have terminated your vps and closed your account again.

Also remember that you accepted our TOS while purchasing your service.

We regret that we will be unable to respond to any further inquiries into this incident.

We hope this decision does not permanently alter your relationship with us as we do value you as member of our community; we simply were unable to verify this particular loss.

Sales/Billing departments working hours: Mon-Fri, 7 AM to 3 PM, U.K. local time (GMT)
Prompt reply is not guaranteed after working hours and [read more...]
The Sandbox Host (thesandboxhost@g...)
Time Hosted: under 1 month.
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Santrex is the worst! AVOID!!!!
Originally things started off smoothly. I paid for a VPS and the login details were emailed to me shortly after. Once I got connected and checked my account I was supposedly getting what I paid for. Upon using the VPS I found the network speed extremely sub-par. I was getting between 1-2 mbps where it is advertised as 100 mbps. I created a support ticket due to this issue and received a response. In the response the representative told me that there was nothing wrong with the connection and that I now have a new IP. This was inconvenient as I never gave permission to make any changes and if a change was needed then how was the net fine? Then, when I did some looking into my account I found that I was only being issued 1 IP. I was paying for 4. That representative only set me up with 1 IP when it was changed. Angered by the incompetence and unprofessional-ism I opened up a dispute with Paypal and opened another support ticket with santrex. Upon opening the dispute I was given an [read more...]
-anonymous- (-no email-)
Time Hosted: 1 to 3 months
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suck
santrex is suck
please try other host because santrex are scam provider.
what is good costs money.
Don´t buy santrex services are suck
Jon G (jong@g...)
Time Hosted: 6 mo. to 1 year
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Santrex are useless - DO NOT USE
I have never come across such an appalling company!

If you never have a problem and have no need to contact them, then they could be considered OK. However, as soon as there is an issue with your service, they show their true colours.

Their support is truly useless, 24 hours plus for a first response to a server down issue. One of my servers with them was down for 3 days and it turned out that the network cable was dislodged - THREE DAYS!!!!

I persevered with them for almost a year, giving them the benefit of the doubt, but really, don't waste your time, they are truly useless.

Save yourself a lot of pain and frustration and go to one of the many other excellent providers.

I have servers with over 20 providers in 16 countries, and I have never come across any company remotely as bad as Santrex, they are an utter embarrassment and I am ashamed that they are based in the UK.
Jone (kamaleswe@y...)
Time Hosted: under 1 month.
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Worst hosting Provider in the world.
Never buy any server from this company(BS). You will never get money back or any support. My site used to be hosted on low lvl VPS, but then i move to high VPS with this BS company and next day i got suspended because of high CPU use. NEVER GET ANY THING FROM THIS BS HOSTING..
Vlad (netline57@y...)
Time Hosted: under 1 month.
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Money fraud using PayPal
Lots of people at least had some services from Santrex. I had nothing. One day I've found that PayPal transfered my money to Santrex account for bogus services without my knowledge and permission. It looks exactly as conspiracy between PayPal and Santrex. PayPal is covering such transaction and do not want to provide any documentation about investigation steps.
Blazin (illucid.ryan@g...)
Time Hosted: 1 to 3 months
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Santrex.net is the worst hosting ever. They lie and scam you.
Hello people, I like to share with the community on my experiences with this host. The host site we are talking about in question is http://www.santrex.net/


All I wanted was a Dedicated server, nothing too hard to setup right? I ordered 2008 64 bit operating system I paid the windows license, the package I ordered and bought to be more specific here. Also if this is in wrong section mod please move it.

http://www.santrex.net/dedicated-servers-france.php I ordered the i5 package and paid on October 30th 2011 here is the picture.

http://dl.dropbox.com/u/37274354/santrexisbad.png

So it's been 16 Days no payment, nobody buy hosting from these scum, they tell you to wait while they secretly are ****ing you over and taking you're money. I filed a paypal claim already so I'm almost in the clear. Here is some screenshots of there horrible support. Also after I paid them 119 today they tell me 16+ days later, they have a server in a diff location shittier expects and I need to [read more...]
Mario (-no email-)
Time Hosted: 3 to 6 months
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Well, where can I begin with how pissed off and upset I am with the level of service I receive from Santrex.net? I have purchased a dedicated server from these guys and all was great in the begining till I had my first problem.. My server mysteriously got shut down by them after the first 2 days of me being a customer and they said the reason was due to DDoS attacks, meanwhile I had absolutely no information on my server or anything with the server online. They told me I had to reinstall the OS and reconfigure everything because it caused a problem, I shoulda known better but I was an idiot. They just wanted to get extra money out of me which they did for charging to reinstall the OS.

Second problem. I deposited $900 into my client account just so I know that the money was there to be taken every month and I didnt have to worry about it. But when I requested for some of the money be sent back to my paypal account (this is what I used to fund my client account) they refused and said [read more...]
Sigaboo (shccclick@h...)
Time Hosted: 6 mo. to 1 year
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Slow Slow Slow Slow ..... Slow
They provided the same standard cpanel hosting as anyone else, but it was just slow, too slow. The server constantly ran at a load of 3 with a small handful of cpus, (i think it said 4). Mind you this was the reseller hosting as well, not, the probably even worse shared hosting. After a while of having only one website, which was a flash blog that i'm sure had very little visitors. They canceled the websites subscription 2 weeks before it was up (on a years subscription) saying "One of my files was a bad file"(they didnt say this, its an automated message when logging in). Attempting to contact them about recovering my files, they ignored me and denied me access even through ftp to grab my files. i planned to grab them a week before the subscription ended.

I could say that they are jerks, but i can never talk to anyone through customer support. Anyway i will drag this website to my browsers favorites and if anything changes in the positive. I will be sure to let you know.
Ritesh Sanap (riteshsanap@g...)
Time Hosted: 6 mo. to 1 year
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Dont ever go with Santrex
The Biggest mistake i made in my life is going and buying servers from santrex.net they give you more downtime then uptime . My server used to be down for 23hours a day and only 1 hour uptime. then when i asked them for refund they rotated my support ticket with the whole departments and then they just suspended my service saying that i abused them. their refund policy tells that their is No Refund given to you.

Warning : Do Not ever go with Santrex Again

you have been warned.
Yokk (yokk@y...)
Time Hosted: 1 to 3 months
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santrex.net is very bad!
Do not host anything.
Bad support.
Bad server .
Bad hosting.

All bad...bad......bad.......bad....bad
Farid (surihosting@g...)
Time Hosted: 3 to 6 months
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Terrible terrible !!! The shared hosting has a whole lot of downtime . While im wring this review my site is down . This month only i had 7 downtimes some take more than 48 hours to fix .
I do not recomend santrex to my worst enemy . They are beyound terrible . Stay far away from santrex hosting specialy sinds they dont refund money when your not happy .
The support is a joke its all going no where . They give the most NOT usefull reply on support tickets and if your ticket has been forwarded to another department it takes like 24 hours before they respond with again a NOT usefull answer . Hello santrex.net when will the hosting get fixed properly ? When will the vps control panels be back online ??? Its taking days and days of waiting !!! Terrible stay away from santrex !
Eduardo (edi_edi@r...)
Time Hosted: under 1 month.
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I don't recommend santrex for noone. They are bunch of unprofessional people.
They keep moving support tickets all over the departments, ending up the work hours are finished and you are left with no support..Next day - same story.

When you go hard with them they respond very quickly, but if you want to cooperate with them at friendly level they ignore you totally.

Don't waste your money...
Ben (ben.chappill@n...)
Time Hosted: 3 to 6 months
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Having been a customer for 4 agonising months I wish to share this with you, read from the bottom up:
2011February93.05 %Poor52804 mins
2011January95.28 %Average42106 mins
2010December98.52 %Good2660 mins
2010November100.00 %Excellent00 mins

Who notices a pretty pattern?
In there terms of service there is this clause "Ensure reliable service to our customers". This record does not, in any way, constitute a reliable service, but they have covered themselves, scroll down to "Network Performance" number 8.

But how about this one? "Maintain our reputation as a responsible service provider". They have not done that, Google around, I can guarantee 80% of the reviews will be poor/diabolical.

Not only taking into account the amount of time the servers have been down, and they have not being providing my service (paid for), but the money I am also losing as a direct result of their negligence is appalling.

The servers will go offline not in spurts of [read more...]
Charles Dickens (-no email-)
Time Hosted: 3 to 6 months
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These past three months have been a rollercoaster in relation to my experience of Santrex.

The first VPS was in the Netherlands, but I decided to move it to another host within 25 minutes of purchasing the server. I sent them a notification on their billing system that I would be creating a PayPal dispute, and their response (once I had done that) was to blackmail me into closing it - citing a $200 administration fee. They wouldn't refund the money, and they put it back into my client funds.

I bought another server - with that money - but this time in Luxembourg. It worked brilliantly, until about three weeks ago, when there was some problems with the server - the latest notification was that the motherboard and hard drives were being replaced.

Would recommend Santrex? I wouldn't go all raving about it, but okay, it's an average host. I can find truth in the accusations that they are scammers (not returning PayPal funds) but then again, I have been victim to that too. Seeing [read more...]
vasily (vasily.shuisky@w...)
Time Hosted: 3 to 6 months
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i currently have a vps there. it's very awful, each day it is being rebooted, sometimes it is completely out of network, so i can't even ssh there, and today for instance it lasts for 8 hours already. completely disaster, stay away from them.
rasmus stoltenberg (watch@l...)
Time Hosted: 3 to 6 months
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Ive been costumer there for a while, i recently lost my internet connection on the VPS im renting, they took about 2 days, but thats the only thing i think was bad, after being a costumer for 5 months 2 days downtime is okay.
i like the people there, they are nice,
-Loong costumer suport.
+ price
+ service
+ uptime

I would recomdend Santrex for all.

ALL THE PEOPLE SAY THEY ARE SCAMMERS: THEY ARE NOT. GET A F.... LIFE.
Ashley Hicks (ashleyhicksbysea@m...)
Time Hosted: under 1 month.
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SCAMMERS!!!!!

At all cost do not do business with this company, I had to battle for three days to get a working server only after causing a dispute with PayPal, after closing the dispute they deleted all of my accounts and black listed my IP, they had stolen my money.

Thief's ! Liars ! No Good Business !
Aaron Johnson (acjohnson@j...)
Time Hosted: 1 to 3 months
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Santrex is a reseller company that does not have the proper knowledge base to run a hosting company. Our School's new VPS at Santrex was experiencing major connectivity issues within the first 2 months of service and this went on for over a month. Santrex said they were trying to fix the problem, they claimed the connectivity problems were due to abusive users on their network but the problem never got resolved...

We repeatedly requested that they move the VPS to another server node on their network which they said they would do but expected us to move our data manually! Then when they said they would do the data migration themselves they procrastinated and never actually moved the VPS.

After weeks of going back and forth with these guys on a support ticket we finally had enough and switched to a different web host who was able to give us a reliable VPS on better hardware for 1/2 the price!

AVOID SANTREX AT ALL COSTS! DON'T BE FOOLED BY THEIR SEEMINGLY LOW PRICES AND PRETTY [read more...]
James (james@0...)
Time Hosted: 1 to 3 months
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I had a windows vps unit for 1 month at Santrex

the Vps unit Rebooted very often without a reason or a major downtime occurs also Very SLow network they say its 100 Mbit but i guess a snail can walk faster... i measured Network speed of my unit several times

i did not get more then 200-300 kb/s on download and on upload not more as 40 kb/s i tryed to upload a 120 Mb file it Took !!! 40 !!! Minutes to finish on a So called "100" mbit Port i would not recommend this Hoster do not host there you willregret it !!!!
Joe Smith (thelivingsneesh@h...)
Time Hosted: under 1 month.
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Terrible hosting, rude and very slow support, bought vps and shared hosting, none of it worked definately do not recommend these people, its a scam they closed my account and blocked all contact with me.

Terrible host, worst i have had
dude (thatdude823@g...)
Time Hosted: under 1 month.
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there site is down more then its up do not use them under any circumstances, if you purchase there product you will regret it there customer support our about as dumb as rocks and no responsive when the server has eben down for days
Chris (cjjr82@y...)
Time Hosted: 1 to 3 months
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Santrex is a horrible hosting company. I have been with them for 2 months and have had less then a month of uptime. The server went down to to security issues and it took a month to get it back up. Anytime you contact technical support expect to wait at least a day for a response and when you get the response don't expect it to help your problem in anyway.
9 support tickets in 2 months = crap hosting.
Josh (secret@w...)
Time Hosted: 6 mo. to 1 year
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Worst ever. NO technical knowledge at all. cannot solve any problems they create.
I would not recommend them, in fact I advice everyone who is looking for a hosting company to stay away from them if you don't want your websites going down for days on end.
-anonymous- (-no email-)
Time Hosted: under 1 month.
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Opened up an account which early turned out to be a total disaster. Nothing was as promised and the account was even reset on every login to the control panel!! Lost everything once I logged in!!!!

Filed a complaint through PayPal, and once I did, my Santrex account was immediately closed without any notice. This must probably be the least serious business relationship I've ever had, and this is definately the worst web hosting "company" on the market.

STAY AWAY FROM SANTREX!!
-anonymous- (-no email-)
Time Hosted: 1 to 3 months
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SANTREX are bad.
I got a VPS with them and after 1 month kloxo stops working so they reformat my vps. one month later... same thing.
They must not pay for kloxo license or some shit like that.

Do not go with santrex.
Nicat (niko_yk@b...)
Time Hosted: 1 to 3 months
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Support is very bad..Answering question and problems afther 6 7 month.if u are thinking stable server be away !!!!!!!!!
foxilla (foxilla@l...)
Time Hosted: under 1 month.
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where do i start? weve had 6 whole days of nightmare and shit and hassle, santrex say that theyre dos protected, well theyre not, we still got dos attacked!

days of work and time wasted trying to get any support, it took 4days to get support over one matter and then a further 2days so far to get support on something else, and still no sign of support, basically weve ended up back where we started only with money wasted, and time and effort.

id advise anyone not to fall for this, the service is crap, they dont do half the things theyre supposed to,

waste of time, effort and money. u need ur head examined if u get this ridiculous web hosting,

STAY AWAY - DONT DO THE SAME MISTAKE WE DID!!
N. Eastwood (nikeastwood161@y...)
Time Hosted: 6 mo. to 1 year
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have been with them now for just over a year and although there have been problems relating to a usa server fail, I have found them very good to deal with, feedback via support tickets was very good and now that the server is settled there is never any downtime at all, I have recommended to others and I would use them every time I needed hosting.
Antony (admin@u...)
Time Hosted: 6 mo. to 1 year
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I am not very long time costomer of santrex but I am compeletly satisfied with thesevrice quality and quantity they provide.

I host a small static site at one fo their american server and really glad being charged that cheap and recieving good support.

I think it is a fair company which corresponds the offered specs and price. The uptime is above average, and surely better than man can find for the same price. I also like their cpntent freedom and the ability to host most of the applications and CMS.

This company can be recommeneded.
Lestatjmvo (-no email-)
Time Hosted: 1 to 3 months
Global rating
This is one of the worst offshore hosting. I have a uptime service, when my site is down i can see in the logs, in only 5 days, my website was down 12 hrs. The support is terrible, when i report my website is down they reply this 5 hrs later to the report : “The service is ok from here”.
So, if you dont want lose your money, dont go with them, they are a scam, and dont trust in the guys who say the customer support is good, they have very bad support and the service is terrible.

If you prefer them because the price, dont be a fool like me, you are wasting your money, because the service dont exist.
Anon (-no email-)
Time Hosted: 1 to 2 years
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Well where do I start?

I ordered a dedicated server with RAID0 Setup on my box both disks pointing to /
It wasnt pre-setup with RAID0

One of the level 3 techs went to setup RAID0 and crippled the box by not completing the setup

Ive now had 3 weeks without my dedicated server and I am VERY annoyed. A waste of $179

To top it all they want to charge me for KVM and an OS reinstall
Kuydoha (-no email-)
Time Hosted: 3 to 6 months
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DO NOT HOST WITH SANTREX, THEY ARE A SCAM !!!!

-DO NOT HOST WITH SCAMTREX (santrex), Their prices are cheap because THEY ARE A SCAM !!!!
John (jt@c...)
Time Hosted: 2 to 3 years
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May tell you that i was not making great hopes for santrex as a good host, because of reading contraversary reviews, but decided to go with due to having certain price requirements.

As you all may check through whois I am a customer of santrex for already two years and I really do not understand why people complain.

Yes, there are rare problems with uptime, support also may create unwanted wait, but overall everything is more than good, especially cionsidering the price and the freedom of content they are giving.

This company can be recommended, at least for the US-servers. Good quality and professional support, even being slow.
william (cranky@c...)
Time Hosted: under 1 month.
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I have had great experiences with them their prices cant be beat, their staff is fast and patient with a newbie such as myself and despite my server being unmanaged they jumped right on helping me getting it back up and running! I could not recommend them enough!
Nik Eastwood (-no email-)
Time Hosted: 6 mo. to 1 year
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I broke away from terrabyte hosting on a recommendation to santrex, setting up was really easy and I have 3 accounts with them, customer service is generally very good and would happily use santrex to set up more hosting as well as recommend to others. If ever there is a problem a support ticket soon has it looked into, one thing I think woudl benefit them in this area would be a live chat facility
Overall: very good
Ahmed Fathy (ahmed.fathy@m...)
Time Hosted: 1 to 3 months
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Santex.net was the best place pricing wise to start my hosting at, I run 2 sites one in USA and another in France / very minimal downtimes but I've received the most friendly support from those guys, you may sometimes not get much out of the level 1 support guys there but once your ticket is moved to the 2ndline guys you can expect some good profesional help. Remember! guys in the support are only Level1 and unless your issue is hard to resolve they will always move you to the 2ndline team.

I know loads of people are complaining about santrex but I'm sure there is always 2 sides to each story that we don't know let it be suspensions, customers breaking terms of use, refund requests or many other reasons that can get people pissed off into fire flames all over the forums.

My experience been pretty well, and I hope others like me knows what I mean.

Regards,

Ahmed Fathy
dave anderson (demonkillerr@g...)
Time Hosted: under 1 month.
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This company is an utter shamble and well in my honest opinion you are best to avoid this company at all costs as there is no customer services so to speak only 2 people there nick book and robert holbrook who are useless to say the least tuhey feed you excuse after excuse after excuse
their services are a scam totally there is more downtime than uptime
they blatantly rip you off take your money and give nothing in return and the owner is a brainless person who does nothing to keep customers happy
is never around to sort out legit matters with customers
this company should be shut down end of story as a child of 5 could do a better job than these so called people do thats for sure
and furthermore the company does not actually trade in the uk which is a definite scam their telephone details are non existent
they have no morals whatsoever and id never deal with this rip off merchants with a 100ft bargepole
and trying to get them to stick to the contract is a utter nightmare
and [read more...]
David (-no email-)
Time Hosted: under 1 month.
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This web host was the worse provider ive ever been with.

DO NOT HOST WITH SANTREX, THEY ARE A SCAM !!!!

They offer a 99.9% uptime guarantee, the servers are down for the majority of the time, the support is terrible, and the billing staff are rude and ignorrant.

Do not host with them, they will take your money and not give you the service you purchased.
Klaas Vanaudenaerde (klaas.vanaudenaerde@g...)
Time Hosted: under 1 month.
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I was looking for a hosting package on Santrex (VPS pack).
Because it was saying: 'Any content allowed', i was interested in buying a pack from them.

But once I spoke with Live Chat ('Robert' was very unfriendly), he told me that i could not host the item i wanted to host...

So in my eyes this is a scam.

Never take hosting here! They scam you!
Alex Griffis (lepriconllc@g...)
Time Hosted: 3 to 6 months
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Purchased a UK VPS from them for 3 months, 2 out of the 3 months was downtime, litterally.

They added time to the VPS so I could have it longer but still experienced downtime, got promised that it would be fixed every time I made a ticket ( 11 in total ) 7 of the times they told me there were troublemakers on the node, on the 8th ticket they told me that it was hardware problems, after hardware problems were fixed according to them, VPS was down once again within 24 hours.

Got moved to their France node and promised that they would transfer my files to the new location, they "lost" the backup and I was left with a useless VPS.

Their support was useless like the advertising companies who ring you through phone and also took ages to reply.

Litterally like 2 staff members, owner never does anything and is never there to help and sort out their bad service.

Account finally got terminated after raging on them. Whats the point anyway?

Would of received downtime on the [read more...]
erben demirtas (erben_demirtas@y...)
Time Hosted: under 1 month.
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I’ve purchased a proxy server and a dedicated server from santrex.

Proxy server incident:

They’ve send me login information 1 24H. But every time I’ve tried to use the account the server gave me a login/password error. After countless e-mails to the costumer service; they’ve send me a message after a week(quoting):

“It does work here, how are you using it? please try username ********”

which was totally a different than the one they’ve sended to me. No apologies, I’ve paid for a service that I was unable to use for the 25% of the period because of their inability to give me a correct user name.

Undelivered Dedicated Server:

Now it's been 3 weeks. They claim they deliver the servers at max 72H. 1 week, annoying but acceptable but 3 week ? And every time I've contacted the custumar they say we'll deliver soon, really soon etc. Today they've told me that the delivery time is unknown. They refuse to payback and their solution to the problem is to sell me another server [read more...]
Former Customer (none@n...)
Time Hosted: 3 to 6 months
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This could possibly the worst hosting experience I have ever had. They provided horrible service. Response times took days, Server was down more then 3-4 times a month, the other times it was slow and most protocols don't work. They don't honor their terms, and we have been overbilled twice. Getting them refund has been a headache. Stay away from these people.

VPS Gold USA Unmetered.
Andrew Ribbs (tuningspeed@h...)
Time Hosted: 3 to 6 months
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For sure, you wont find better prices than santrex. Low cost, good service and plenty of features.
The weakest point of santrex is their relationship with clients and support. Although they are improving this feature, i feel that is not enough. All support tickets are answered as " please wait kindly, we are working to solve your problem ". Sometimes takes hours and hours of wainting before they reply, but after they read your ticket they start working.

My first experience with a Santrex Linux Unmetered Vps ( German location ) was good, and service was activated as soon as i payed. RAM and CPU usage are fair for a $10 bucks vps. Speed tests were also exellent. I downloaded files from rapidshare and download.com and got 10.000kbs. So i could download 700mb in less than 5 minutes.
Perhaps the worst about santrex vps is that you get several small downtimes, from 2 or 3 minutes to 15, due to server abuse or maybe because overcrowded servers. ( no one can offer a $10 vps with [read more...]
Andres Barriga (andres.barriga@g...)
Time Hosted: 1 to 3 months
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live support sucks, ticket support restponse take days. doesnt worth.
So unstable, no UPTIME 2 days as maximum.
echipvina (echip_vina@y...)
Time Hosted: 1 to 2 years
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Site many down time ,sql not connect ,slow support ,
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