Rochen Host review5 user reviews, 0 support responses, 0 testimonials, 10 products, 0 promotions, 3 social accounts, 3338 domains, 2558 hosted, Alexa #387357, listed 2007 (#5785)
Most Recent Customer Reviews
Okay, here's my horror story. feel free to skip it.
Why I will be a former customer soon - they will shut your account off in 24 hours if they receive ONE SINGLE unsubstantiated claim that your website is cited in a junk mail message. *Not sent thru their servers* - just a message traversing anywhere on the planet that references one of your URL's.
Rochen notified me this morning that one of my URL's would be suspended (part of a reseller account) in 24 hours because the message header of what *they suspected* to be UCE that they included had my customers URL contained within. So, since 1 person on the planet complained that they received 1 message with my customers URL, my customer was violating Rochens AUP, and would be shut down.
I fully support Rochen in their anti-spam efforts. I fully back their right to do so.
I simply asked for a greater than 24 hour period in order to non-disruptively migrate my customers web content to a new host. I asked, since I presumed that [read more...]
I have hosted a website with this terrible company (obsessed of saving money and cutting corners) they claim to have a support but you need to be careful, as they do not offer tech support, Ive never asked them one thing (be it damn simple) and they have done it, always have to rely on my techies to do basic simple things, while other hosting companies tend to be helpful, rochen will never be. the easiest solution for them when you have loads of traffic is basically shut you off, despite the fact I told them that I suspect something is wrong about my traffic before. they are rude, and they have changed their security policy and the backup vault policy three times in less than a year, (which tells you a very bad security policy in the first place) I can backup my word with full logs which im keeping to lodge a court case against them.
Love it when you have to tell them what domain you're opening a ticket for, when it's IN the ticket. That's just sets the tone for the type of half-ass support you'll get. If you don't have time to update a ticket within 24 hours it will be closed. Then you have to start all over again. The final straw was the point they told me to open a second ticket for another guy because the Joomla install wasn't working. I told them exactly where the install failed and they already had my credentials. They could have logged in as me and duplicated the error a million times but they wanted step by step instructions on what I did. They literally said, "Start with opening the browser." There is only one path to get to the install. It's not like I could have taken any different steps than the normal user. The answer is, they are condescending punks who act like brats when they don't understand a problem. I'll spend my money elsewhere. Oh, btw...the site when down because their server kept [read more...]
About Rochen HostFounded in July 2000, Rochen Host had a vision to create a hosting provider built on honest communication, fantastic customer support and great service uptime. From their small beginnings with only one web server, Rochen Host has been built from the ground up. Now well into their sixth year of operation, backed by a strong and enthusiastic management team along with many loyal staff throughout North America, Europe and Oceania, Rochen Host hosts over 15,000 websites for clients in over 40 countries worldwide.
The goal is simple: Make your site load as fast as possible, maintain the best possible uptime and make available to you a team of certified engineers who can be called on at anytime for fast and knowledgeable assistance. Here at Rochen we are proud to say "Performance Hosting" is more than a slogan - it is the way we do hosting.
Global Data Centers
Rochen maintains data center locations in both Dallas, Texas in the United States and London, England in the United Kingdom. Rochen allows you the choice of hosting on a US or UK server.
Fast, Redundant Storage
Most web hosts utilize slower SATA hard disks but here at Rochen we use the fastest and most reliable 15,000 RPM Serial Attached SCSI (SAS) disks from Seagate. A minimum of six 15K SAS hard disks are configured to form a RAID10 array with a seventh hot-spare disk ready to take over immediately if any disk should fail.
While SATA hard disks offer a lower cost storage solution and are fine for some needs, when it comes to hosting dynamic applications like Joomla, Drupal or WordPress that depend on fast MySQL database queries and fast PHP rendering times, Rochen’s storage platform provides an unbeatable solution. Ensuring you are utilizing the fastest storage when it comes to hosting dynamic applications is extremely important.
Twice-Daily Managed Backups
With Rochen’s business hosting, reseller hosting and Managed Virtual Server (MVS) offerings all of your data (including site files, email and databases) is backed up twice-daily to an off-server location by the Rochen Vault Managed Backup service. Backups are retained for a period of up to a month. Customers can login to Rochen Vault at anytime to handle restores quickly and securely.
Performance Optimized Platform
Rochen’s hosting platform is heavily performance tuned for hosting virtually any PHP / MySQL powered application. We actively work to drive the very best performance at the network level, server hardware level and server software level to ensure your site loads reliably and at lightening speed.
Some of the popular applications that will run ‘out of the box’ at Rochen include:
Performance Tuned Platform
Wholly Owned and Managed Infrastructure
Rochen owns and manages our entire infrastructure. Everything from the physical servers to the network switches are fully owned and managed by Rochen. By cutting out the middle man it allows us to finely tune our offering and operating procedures to deliver the highest levels of service.
24/7 Global Technical Support Team
Around the clock at anytime of the day or night, even on Christmas Day, a Rochen engineer is always available to assist. Rochen employs amongst the most technically able and qualified engineers in the industry including Red Hat Certified Engineers (RHCEs) and Cisco Certified Network Associates (CCNAs). Our engineers are located in the United States, Canada, United Kingdom and Australia to ensure true 24/7 global availability.
24/7 Proactive Monitoring
Rochen has invested significant resources in the latest enterprise monitoring and network management systems from Solarwinds, allowing us to closely monitor all services on a server and our overall network health on a 24/7 basis. If an issue does occur then our team will likely already be aware of the problem before you get a chance to open a support ticket.
Many of Rochen’s clients have become more concerned with environmental and green issues in recent years and we want to do what we can to help address these without compromising the quality of service Rochen has become renowned for throughout the industry. At the same time we wanted to do this in a genuine and honest way as there are also many critics surrounding these types of issues. Our green hosting initiatives consist of both carbon offsetting as well as improvements in technology and business processes.
Through nearly 10 years of experience in the hosting industry we have learnt what works and what does not. Rochen wants our customers to be able to leverage on our significant expertise. Moreover, we are a company that is completely debt free and net cash flow positive. We understand that in these exceptional economic times customers are looking for a financially stable provider with a proven track record.
Rochen offers a full 15 day money back guarantee with our business hosting, reseller hosting and Managed Virtual Server (MVS) offerings. If for any reason you decide to cancel within the first 15 days we will offer you a full refund. No questions asked.
Rochen owns all of our server hardware, switches and other infrastructure. Unlike most hosting providers Rochen do not lease our equipment from anyone else. Only the best enterprise-grade servers are in operation. Rochen also maintains globally diverse US and UK data centers in Dallas, Texas and London, England.
By having no middle men it gives us a far greater degree of control over the hosting environment allowing us to provide unsurpassed levels of reliability and performance. Whether hosting with us in the United States or United Kingdom Rochen offers the same great service backed by our unrivaled 24/7 technical support.
Guaranteed infrastructure specifications
Supermicro Enterprise-Grade Rackmount Servers
Powerful Dual Intel Westmere-EP CPUs - 16 Cores
Minimum of 12288MB (12GB) ECC DDR3 RAM
Hot-Swappable Seagate Cheetah 15,000 RPM Serial Attached SCSI (SAS) Hard Disks
Adaptec Hardware RAID10 Disk Controllers.
Use of 2U chassis for better cooling and air flow
Redundant Power Supply Units (PSUs) for CDP and NAS backup servers
Intelligent Platform Management Interface (IPMI) cards for hardware event monitoring
Remote reboot functionality allows our team to power cycle servers faster if the need arises
Premium bandwidth from InterNAP, Level 3 and Time Warner Telecom. Rochen only purchases transit from top quality providers. E.g. no use of Cogent.
Flow Control Platform (FCP) BGP optimization to ensure your site traffic is routed via the most efficient path possible.
100% Cisco powered network architecture
Hot-Standby Routing Protocol (HSRP) failover protection at all network levels. Most network maintenance can be performed transparently.
Dual network cable drops to all server cabinets ensuring no single point of failure and complete redundancy.
Proprietary Intrusion Prevention Systems (IPS).
Full off-site remote data backups using the latest Network Attached Storage (NAS) technology.
Cisco powered backend enterprise network to power services like Rochen Vault.
Intelligent Platform Management Interface (IPMI) cards for hardware event monitoring.
Excellent connectivity within North America, Europe and internationally through peering exchanges.
Globally diverse data centers in Dallas, Texas, United States and London, England, United Kingdom.
Uninterruptible Power Supply (UPS) powered by independent Leibert and Powerware units.
Around the clock environmental monitoring to ensure temperature remains at a constant 68°F.
Raised flooring for under floor cooling with cold / hot isle configuration.
Fully Locking Cabinets for extra physical security.
Pre-action dry pipe fire suppression system rated for telecommunications / data center use.
Access to the data center floor is restricted by biometric locks and key card access.
All areas of the facility are monitored 24/7 via CCTV as well as patrols by security staff. Video recordings are kept for a five day period.
Twice-Daily Managed Backups
For many webmasters backups are often an after thought and for a lot hosts data protection is not seen as part of the core service offering. Here at Rochen, backups are one of the single most important services we offer along with solid performance and no nonsense technical support.
With our Rochen Vault backup and recovery platform your hosting account will be backed up multiple times per day to an off-server location and give you the ability to restore your account or individual files to points in time over the past 30 days with a click of your mouse.
Rochen Vault Unique Features:
* Multiple daily off-server backups are taken of all your data including site files, email messages and MySQL databases.
* You can restore data yourself by logging into the Rochen Vault extranet: https://vault.rochen.com. This eliminates the need to even contact technical support resulting in faster restore times.
* Restore individual files or an entire hosting account to points in time over for the past 30 days with a click of your mouse. You can even restore one file from yesterday and another from 14 days ago.
* The backup process is fully managed by Rochen and runs automatically.
* Rochen Vault runs alongside more traditional backup systems including Network Attached Storage (NAS) off-site backups and disk-to-disk backups providing multiple layers of protection.
Rochen Vault secure login screen. Login via: https://vault.rochen.com.
* The storage appliances that power Rochen Vault's back-end storage use fault tolerant RAID10 arrays with hot-spare disks.
* Data transferred between front-end web servers and back-end Rochen Vault storage is encrypted and copied securely over Rochen's dedicated private network. Data is not passed over the internet.
* There are no additional costs for the Rochen Vault service with our Business Hosting, Reseller Hosting and Virtualization plans.
* For a small additional fee Rochen Vault protection can be added to full Managed Servers.
* Rochen Vault provides the ideal fallback solution should you run into problems with a Joomla upgrade, mistakenly delete a WordPress file or experience a security problem with a script install.
* Rochen Vault provides a disk imaging system for fast restores in a disaster recovery situation by allowing us to re-image a server without the need to first install the Operating System (OS).
Easily select from restore points over the past 30 days. Easy to use interface.
* The bandwidth consumed to backup your data off-server to Rochen Vault does not count towards your account quota.
* Reseller hosting clients can login to Rochen Vault and restore data for their customers as well as their primary reseller account.
* Your login for Rochen Vault is the same as your hosting control panel, so there is no additional username or password to remember.
* Customer can also capture their own account backups with "one-click" through their hosting control panel for offline storage.
* In the unlikely event you do run into any problems with Rochen Vault then our certified engineers are standing by 24/7 to assist.
Performance Optimized Platform:
As the official hosting provider for Joomla, Rochen is the most experienced and trusted Joomla hosting option available for any and all Joomla-powered websites. Our performance-tuned and purpose-built platform is seamlessly secured for websites who require specialized Joomla Hosting.
As a full organization member of the Drupal Association, Rochen currently hosts thousands of Drupal-optimized websites. As with our Joomla Hosting platform, all of our servers are performance-tuned and seamlessly secured for websites who require specialized Drupal Hosting.
Rochen masterfully hosts WordPress-run sites right out of the box without any configuration hassles or permission-related problems. All of our WordPress Hosting plans are just as performance-tuned and seamlessly secured for WordPress sites as all our other CMS Hosting options.
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Rochen says the new service will be branded as "Rochen Vault" and offered free to customers hosted out of its Dallas, Texas colocation space.Running Righteous's CDP on a network access storage platform connected directly via a gigabit private local area network, Rochen will capture hourly imaging snapshots. In a disaster recovery situation Rochen can quickly replace failed hardware and rapidly re-image a server to operational status using any of the CDP snapshots without the need for reloading the operating system or control panel software first."As well as providing a fantastic disaster recovery tool to work in conjunction with our current backup and redundancy systems such as hardware RAID-10 ... [search all rochen.com news]
Rochen is a provider of premium shared hosting and managed cloud server solutions.
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We can't offer you hosting service due to your past.
I guess these guys should read more about business.
Rochen billed my client twice (when she no longer had an account with them), then accused me of "threatening them" for saying they'd need to refund her money or a complaint would be filed with IC3. Rochen even admitted they were wrong, but not before writing me a 500 word response telling me reasons why I'm the one who's to blame. Right. I'm to blame because one of your techs didn't delete the billing profile for a closed account on a system I have no access too. Idiots.
Wondering why the forums are so positive? They instantly banned me before I could write a testimonial.
I would highly advise against using Rochen. Look into cloud hosting or slice/linode hosting.
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