Rack Space review

This review cover a general impression of rackspace.com product features like reliability, support, data center, price & more. Brand #1815, listed since .

Most Recent Customer Reviews

-anonymous- (cia@i...)
Time Hosted: over 3 years
Global rating
Horrible Customer Service
The Network is Offline more often then its not.
Experienced multiple outages in 2016
Avoid Them, Caution Buyer Beware!
To avoid bad customer service and downtime do not go with them.
Honest Review Above
bryan (bryan2kd3@a...)
Time Hosted: under 1 month.
Global rating
Features
Cost
Customer Relation
Control Panel
rackspace sucks
These guys suck. I've been programming for decades and I've never seen corporate behavior like this. Terrible customer service. I was invoiced so excessively one month and complained, but they were totally unreceptive. This company is rotten to the core, and I would never return as a customer
Anonymous Customer (mda100@g...)
Time Hosted: 1 to 3 months
Global rating
Features
Cost
Customer Relation
Control Panel
Fanatical Credit Card Billing
This company is not focused on providing high tech IT, but emptying your wallet instead. If they spent half of the money they waste on marketing, ads, and paid reviewers, they would be able to provide a good service, but they don't. The IT guys are probably bachelors. Don't buy their services unless you want to be treated like a piece of sh**
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Editorial Review


Fanatical Support has made Rackspace the world's leader in hosting. We deliver enterprise-level hosting services to businesses of all sizes and kinds around the world. We got started in 1998 and since have grown to serve more than 99,000 customers, including over 80,000 cloud computing customers. Rackspace integrates the industry's best technologies for each customer's specific need and delivers it as a service via the company's commitment to Fanatical Support. Our core products include Rackspace Managed Hosting, The Rackspace Cloud and Rackspace Email & Apps. There are currently over 2,900 Rackers around the world serving our customers.

Rackspace Managed Hosting was founded on the principle that Rackspace would be a different kind of company to do business with focusing on the customer, not just technology.

Rackspace clients have achieved significant business results because they realized the benefits of doing business with a specialist. They share similar stories of frustration with hosting providers failing to deliver the highly specialized services needed to manage their mission-critical hosting environments.

Rackspace Managed Hosting Partners enjoy many benefits including financial compensation, Fanatical Support and discounts for their clients. The Rackspace Partner Program helps you focus on what you do best, growing your business. Partnering with the Managed Hosting Specialist will guarantee the best possible experience for your clients.

The Fundamentals
* Founded in 1998
* Based in San Antonio, TX
* Nine (9) Data Centers: San Antonio, TX (2); Dallas, TX; Herndon, VA; Chicago, IL; Ashburn, VA; London, UK; Slough, UK; Hong Kong
* Managed Hosting, Email & Apps and Cloud Hosting; all backed by Fanatical Support

Industry Leadership
* Rackspace is positioned as a leader in Gartner's Magic Quadrant for Cloud Infrastructure as a Service and Web Hosting. The full report can be viewed here.
* Industry-Leading Service Level Agreements
* Cisco Powered Network: 100% Network Uptime Guarantee
* Microsoft Gold-Certified Hosting Partner
* Microsoft Hosting Partner of the Year - 2003, 2005, 2007
* Red Hat Premier Hosting Partner
* MySQL Certified Hosting Partner
* Managed Service on Both Dedicated and Cloud Platforms

Focus
* Everything we do is tailored for IT hosting
* Hosting is not an add-on service or loss leader, it's all we do

Expertise
* Systems and processes built exclusively for delivering IT Hosting
* Our support staff is highly trained specifically for supporting complex hosting environments

Flexibility
* We're built to handle highly-customized hosting environments
* Our model is built to adjust to customer needs quickly and efficiently

Passion
* We're passionate about the hosting business and we're here to stay
* We believe what we are doing makes a difference

Rackspace Hosting services are supported by nine (9) data centers located in the U.S., the UK and Hong Kong - to serve global customer needs.

The Rackspace Managed Hosting SLA

Network
Rackspace Guarantees: Network will be available 100% of the time in a given month, excluding scheduled maintenance.
Customer Advantages: A credit of 5% of the monthly fee for each 30 minutes of downtime. A credit of up to 100% of the monthly fee for the affected server.

Infrastructure
Rackspace Guarantees: Critical infrastructure systems, including power and HVAC, will be available 100% of the time in a given month, excluding scheduled maintenance.
Customer Advantages: A credit of 5% of the monthly fee for each 30 minutes of downtime, up to 100% of the monthly fee for the affected server.

Hardware
Rackspace Guarantees: Functioning of all hardware components and replacement of any failed component at no cost to the customer.
Customer Advantages: A credit of 5% of the monthly fee per additional hour of downtime, up to 100% of the monthly fee for the affected server.


Why Rackspace
Rackspace. What Other Hosting Providers Pretend to Be.

Every provider will tell you how they treat their support, uptime, expertise, guarantees, etc. Take a close look. What they're really offering you is nothing close to what Rackspace does. And that's why we're the world's leader in hosting.

Fanatical Support For All
It's our commitment that the last thing any of our customers ever need to worry about is their hosted environment. No matter if you're a one-person shop or a global conglomerate, we do it all, including the worrying, for you.

The World's Leader in Hosting
All we do is hosting. We've set the standard for Cloud, Managed and Email Hosting with our support, expertise and diverse solutions. We're positioned as a leader in Gartner's Magic Quadrant for Cloud Infrastructure as a Service and Web Hosting.

Global Presence
We're not a local or regional telecom provider. We're a business with customers, offices and data centers across the globe. That means we see the big picture knowing, understanding and creating solutions that will impact your global IT needs for the future.

The Safe Hosting Choice
There's a confidence that comes with trusting your business to the hosting provider that is stable and secure. We're financially sound and have the expertise, support, services and solutions you'll need now and ten years down the road.

A Toolbox of Hosted IT Solutions
For every business and budget there's a unique need. That's why we deliver a portfolio of solutions like Managed Hosting, Cloud Hosting and Email Hosting, each with a diverse mix or products.

Experts by Any Definition
Hundreds of certified experts, consistent industry awards and recognition and strong technology partnerships all translate into one thing we are the experts who can help tech savvy customers or those who are just starting to learn.

100% Network Uptime Guarantee
Our Network guarantees you get nothing less than 100% Network Uptime.

A Greener Way of Doing Business
From cost-effective green servers to company-wide conservation programs, our Greenspace initiative is dedicated to doing business in an eco-friendly way. Not to mention in a budget-friendly way for our customers.

Reliability

Network Uptime Isn't Wishful Thinking

We know that every second your network is down you're losing opportunities, revenue and the confidence of your users and visitors. So with that in mind, we designed and built our network to focus on uptime, and created aggressive Service Level Agreements (SLAs) to show just how much we believe in our network.

Our Network:
- We use the network only for our customers' hosting needs, never sharing it with telecom services or cable TV services that would negatively affect your service.
- The only bandwidth we use is high performance bandwidth, which usually isn't the case with cheaper hosting providers.
- To provide multiple redundancies in the flow of information to and from our data centers, we partner with nine network providers.
- Every fiber carrier must enter our data centers at separate points. This is to protect you from complete service failures caused by an unlikely network cut.
- You get fast and reliable network connections because our Proactive Network Management methodology monitors route efficiency and end-user performance, automatically improving the network's topology and configuration in real-time.
- The network's configuration, co-developed with Cisco, guards against any single points of failure at the shared network level. We even provide you with the option to extend it to your VLAN environment.
- Cisco and Arbor Networks continually work with us, creating ever-improving ways of monitoring and securing our network.

Data Center

Physical Security
Keycard protocols, biometric scanning protocols and round-the-clock interior and exterior surveillance monitor access to every one of our data centers.
Only authorized data center personnel are granted access credentials to our data centers. No one else can enter the production area of the datacenter without prior clearance and an appropriate escort.
Every data center employee undergoes multiple and thorough background security checks before they're hired.

Precision Environment
Every data center's HVAC (Heating Ventilation Air Conditioning) system is N+1 redundant. This ensures that a duplicate system immediately comes online should there be an HVAC system failure.
Every 90 seconds, all the air in our data centers are circulated and filtered to remove dust and contaminants.
Our advanced fire suppression systems are designed to stop fires from spreading in the unlikely event one should occur.

Conditioned Power
Should a total utility power outage ever occur, all of our data centers' power systems are designed to run uninterrupted, with every server receiving conditioned UPS (Uninterruptible Power Supply) power.
Our UPS power subsystem is N+1 redundant, with instantaneous failover if the primary UPS fails.
If an extended utility power outage occurs, our routinely tested, on-site diesel generators can run indefinitely.

Core Routing Equipment
Only fully redundant, enterprise-class routing equipment is used in Rackspace data centers.
Fiber carriers enter our data centers at disparate points to guard against service failure.

Network Technicians
We require that the networking and security teams working in our data centers be certified. We also require that they be thoroughly experienced in managing and monitoring enterprise level networks.
Our Certified Network Technicians are trained to the highest industry standards.

Rackspace is prepared for the transition from IPv4 to IPv6.
To make sure you have all the information you need to understand and navigate the switch, we've created the IPv6 Deployment and Readiness Headquarters to share all of our IPv6 resources. You can also use this page to follow Rackspace IPv6 activities and continued progress.

To get you started and ensure that you have a clear understanding of what IPv6 is and why its deployment is so important, we've created a video to provide you with more information about IPv6, our readiness plans here at Rackspace and our suggestions on how you can prepare for your own deployment efforts.

Conclusion

Useful links:
Hosted Solutions
Cloud Webhosting
Managed hosting environment
Email & Apps
Contact
Customer Log-in

Related links


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Website research for Rack Space on November 27, 2011 by WebHostingTop

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PlansWebsite Products

Linux - Shared Keep mouse
over features!
PriceDisk Space Transfer UpdatedFree Domain /
Allowed
Home  $4.00/mo. 75 GBunmetered
Premium  $4.00/mo. 250 GBunmetered
Unlimited  $6.00/mo. unlimitedunmetered
Linux/Windows - Shared Keep mouse
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PriceDisk Space Transfer UpdatedFree Domain /
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Hosted Exchange featuresCategory: Other$10.00/mo. unlimitedunmetered
Cloud Keep mouse
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PriceDisk Space Transfer UpdatedRAM /
Dedicated IPs
512MB Cloud Server  $15.00/mo. 40 GBunmetered
1GB Cloud Server  $43.00/mo. 40 GBunmetered
2GB Cloud Server  $86.00/mo. 80 GBunmetered
4GB Cloud Server  $172.00/mo. 160 GBunmetered
8GB Cloud Server  $345.00/mo. 320 GBunmetered
15GB Cloud Server  $648.00/mo. 620 GBunmetered
30GB Cloud Server  $864.00/mo. unlimitedunmetered

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TestimonialsCustomer testimonials

Rackspace has a wonderful cloud offering total different from amazon EC2, Google Hosting for that matter any other cloud offering i have seen so far. Quick to start with low cost and highly scalable.

Here is a promo which i found for cloud and it would give you 25% rebate(it will be reflected in you account after 30 days) : REF-Threshold

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News

Rackspace Announces Managed Cloud For Adobe Experience Manager - Rackspace® (NYSE: RAX), the #1 managed cloud company, today announced it has expanded its digital support offerings with the early access announcement of Managed Cloud for Adobe Experience Manager (AEM). As a leading, comprehensive content management solution for building websites, mobile apps and forms, AEM makes it easier to manage marketing content and assets. With Managed Cloud for AEM, marketing leaders and the technology teams who support them can help reduce time for each new deployment, version upgrade, or major campaign launch in AEM – while also gaining access to specialized 24×7 support, maintenance, and monitoring of AEM environments.
“Rackspace has been working with AEM customers for years and understands their pain points, requirements and what is needed to maximize the AEM technology,” said Kyle Metcalf, senior director and general manager of the Digital Practice Area at Rackspace. “Managed cloud for AEM delivers expanded support and automation capabilities to [search all rackspace.com news]

Social Networks

https://www.linkedin.com/company/rackspace-hosting
About: Rackspace® (NYSE: RAX) is the #1 managed cloud company, delivering open technologies and powering hundreds of thousands of customers worldwide. Rackspace provides its renowned Fanatical Support® across a broad portfolio of IT products, including Public Cloud, Private Cloud, Hybrid Hosting and Dedicated Hosting. The company offers choice, flexibility and freedom from vendor lock in. Rackspace has been recognized by Bloomberg BusinessWeek as a Top 100 Performing Technology Company and is featured on Fortune’s list of 100 Best Companies to Work For. Rackspace was positioned in the Leaders Quadrant by Gartner Inc. in the “2011 Magic Quadrant for Managed Hosting.” Rackspace is headquartered in San Antonio with offices and data centers around the world. For more information, visit www.rackspace.com.
Rackspace, the #1 managed cloud company (est. 1998) is a Public Company entity having 66386 followers on LinkedIn and 5001-10000 employees, industry Information Technology & Services.
https://plus.google.com/+rackspace
About: Rackspace, the #1 managed cloud company, helps businesses tap the power of cloud computing without the complexity and cost of managing it on their own. Rackspace engineers deliver specialized expertise, easy-to-use tools, and Fanatical Support® for leading technologies developed by AWS, Google, Microsoft, OpenStack, VMware and others. The company serves customers in 120 countries, including more than half of the FORTUNE 100. Rackspace was named a leader in the 2015 Gartner Magic Quadrant for Cloud-Enabled Managed Hosting, and has been honored by Fortune, Forbes, and others as one of the best companies to work for. Learn more at www.rackspace.com.Have questions? Need help?E-mail help@rackspace.comor call us toll-free or internationally: http://bit.ly/D0Zcv
Rackspace account is having 724706 followers and 724429 plus one count. See recent Google+ Posts:
rackspace.com GPlus Icon
- Racker Brooke Jackson has six principal ways that Office 365 and Fanatical Support have protected the confidential or proprietary data of countless small businesses like yours. http://rack.ly/62688KE6o ... Six Ways to Safeguard Your Company's Data with Office 365 | Brooke Jackson | LinkedIn
- Head spinning from all the updates at AWS #reInvent? Don't worry, we have your back. Check out our coverage from last week. AWS re:Invent Archives - The Official Rackspace Blog
- Our new jobs site highlights “high impact opportunities” that include working with #OpenStack, Fanatical Support for Amazon Web Services and cybersecurity. Redesigned Rackspace Jobs Site Focuses on Racker Values, Expertise
Rack Space Blog Blog added on Feb, 2014, with total 113 articles. See recent blogs summary posts:
- Using AppDynamics to Track Performance Between Releases - As we've discussed in previous posts, AppDynamics is a powerful Application Performance Management (APM) tool that can be used to help tune performance in your application. However, with many ...
- Evaluating APM Overhead - Application Performance Management (APM) tools can provide incredibly valuable insight into the performance of your applications and ultimately your end users' experience. This insight, however, does ...
- Azure Web App Extensions With ARM Templates - You may have found the extensions tab when browsing in an Azure Web App. Selecting extensions to add to an application is as easy as just pointing and clicking. Moving outside of the portal to an ARM ...

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The quick stats of Rack Space profile shows a note average of 3.3 out of 10, counting 8 opinions. (few listed on the top of the page)
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-anonymous- (-no email-)
Time Hosted: 1 to 2 years
Global rating
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No control panel and crap support. Wow. And very expensive. I just had a live chat with them and they didn't know if the account was windows or linux, if there were any databases. Even worse, they couldn't give me FTP instructions.
Joseph Parra (jparra1010@c...)
Time Hosted: 1 to 2 years
Global rating
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Rackspace has promoted very incompetent people into management positions of technical groups that don't have a clue. Many good techs are bailing.
Sean (contact@8...)
Time Hosted: 6 mo. to 1 year
Global rating
Features
Cost
Customer Relation
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Wish We Found Them First
IN January 2010 we signed up with Rackspace and hoped for the best as our first experience with managed hosting with 800Hosting was a disaster. The switch to Rackspace has been a great improvement for us. We have been with them for almost a year and have NO complaints about any of our websites, blogs or databases we have hosted with them. They have delivered all that they promised.

Our first experience with managed hosting was with 800Hosting and they delivered NONE of what they promised. They had a great website with great promises, but were more than a disappointment. All of our fully managed websites went down due to a catastrophic failure with their server, and we had to notify them! They did not even know! We purchased monitoring 24/7 so how could that be? We had purchased a fully managed dedicated server so we would not have such problems. They lost valuable confidential customer personal data and almost all product images - gone forever. We purchased daily back up so how [read more...]
angry customer (superfico1@h...)
Time Hosted: under 1 month.
Global rating
Features
Cost
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Today is saturday 20th 2010 and my site has been down for one hour suddenly.
I pay $120 a month and I know that others are paying $180 for the same service. Site Clouds are not working properly. Less than a month ago I changed my hosting from Justhost were I had a horrible service in a shared environment and I transfered my site to Rackspace. They barrely helped me at all to transfer my site. They trully don't understand that $120 or even more $180 is an important enough amount
Rackspace Advisor Kenny (Kenny@a...)
Time Hosted: over 3 years
Global rating
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Cost
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All solutions are custom built and fully scalable to you specific needs. All solutions come with a 100% network uptime guarantee and a 1 hour hardware replacement. You also get 24/7/365 live support included. When you call for support you will ALWAYS reach to a live person to assist you, you will also have your own Account Manager, Business Development Consultant, Levels 1/2/3 Techs.

We have over 50,000 happy customers, along with great pricing for your budget and to your needs.

Always Offering a wide variety of hosting from fully dedicated, shared/cloud, and email hosting with a brillent 100% network Uptime!.

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