Pronet Hosting.net review

18 user reviews, 5 support responses, 3 testimonials, 1 product, 0 promotions, 3 social accounts, Alexa #0, listed 2008 (#10135)

Most Recent Customer Reviews

JC Stardust (jc@j...)
Time Hosted: 1 to 2 years
Global rating
Features
Cost
Customer Relation
Control Panel
I've been in the Net since 1992. Over the years I've sites for all kind or reasons.
Hobby, reviews and selling stuff.

I've used Hosting companies on eBay. Not the best thing to do.
I registered a domain and got an email less then 6 months later saying the company was closing and not to contact them.

When it came time to renew I was stuck ... unable to get access to the renewal ... it was under the closed company ... One of my friends told me about PronetHosting and they told me they could host my site and to wait for the domain to become available again ... I did and the registered it for me.

I appreciate the speed of communication and the no fuss info they provide, plus the price is real cheap compared to many others.

Thanks Pronet Hosting, keep up the good work.
George (-no email-)
Time Hosted: under 1 month.
Global rating
Cost
Hello, i was about to order a site but when i saw the setup fee i changed my mind.
Why do we have to pay for the setup fee?
It costs more than the hosting plan monthly fee... If you offer it for free i will start hosting with you. By the way, it looks like the most users are looking happy and the company works for the best of it's users, thats why i was about to order it.
Price is alright but setup fee is a bad future.
Free setup is included when our customers take advantage of a discounted annual payment.
Customer service representative (Pronet Hosting - info@p..., ).
Zorro (deankjm@y...)
Time Hosted: under 1 month.
Global rating
To all of you complainers, you guys are paying few cents a day for hosting a site, and the amount of phone calls and emails that these people have to response to your idiotic demands. These people, they work hard for almost nothing to keep your site up and all you can do is why don't I get this or that for what I paid for ( $5/ month = .16 cents a day). You should learn to appreciate the service that they don't charge $25/hour for technical assistance. Most of the time, the problems are with your site badly configure, not the server.
We do our best to offer the most prompt and professional support possible. Please let us know if you have any questions and we will always be glad to assist you.
Customer service representative (Pronet Hosting - info@p..., ).
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Editorial Review


Pronethosting.NET was formed by a group of IT professionals in early 2001 to introduce a new standard in the fast changing environment of web hosting. Our mission is to achieve your 100% satisfaction, which is guaranteed by our professional service and friendly support. With over 7 years of web hosting experience on various hosting platforms and operating systems, particularly Apache, Linux, Microsoft IIS, and Microsoft Windows Server, we bring a wealth of knowledge and the capability to handle any hosting needs. This experience also comes with the support and knowledge, customers have come to rely on, which ensures that their problems are being resolved timely and effectively and are able to obtain friendly and respectful customer support.

Cost Effective Pricing
We provide our services at the lowest cost possible by utilizing our in house architecture coupled with carefully chosen software. We strive to keep our operating costs low so we can deliver quality web hosting services at very reasonable prices.

Improved Customer Care Program
Our commitment to customer service is an important and distinguishing characteristic of our company. Our primary goal is sustaining long-term relationships with our clients. Pronet Hosting customer support department offers 24/7/365 customer service assistance, coupled with an industry-leading fully interactive help site. Our dedicated team of employees provides prompt and reliable services.

Reliability
Cutting edge, rock solid, branded, high-end Intel-based servers for increased up-time and stability. Server up-time is a priority and we monitor our servers 24 hours a day, 365 days a year. Our technicians respond to problems proactively to keep your site running with the least amount of disruption. Our other main goal in this field is security; you can trust that your data is in good hands with us. Our frequent backups and skilled security experts are the guarantee that neither malicious code, nor harmful attacker makes any damage to your sensitive data.

Fast
Light speed network connectivity to numerous major Internet backbones for faster response times. We regularly review our network performance and plan upgrades. We strive to deliver the fastest bandwidth speeds to our customers.

Feature Rich Services
Offering feature rich, on-demand reliable and secure web hosting services is why our customers stay at Pronet Hosting. We are constantly working to improve our services and the product line we offer. We firmly believe in a long lasting customer relationship. We want our customers to stay and grow their business with us.

Innovative
Educate yourself more about web hosting with our innovative Flash featured help. You will find many tips, tricks and helpful information on how to administer your site. We also constantly are developing our services. We have also upgraded our support and billing software to bring our customers a fully automated hosting environment.

Money Back Guarantee
We are absolutely sure that you will be satisfied with our service that we offer our unconditional money back guarantee. Feel free to take a ride with us without any risk!
Website research for Pronet Hosting.net on December 14, 2011 by WebHostingTop

Promotions

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Listed Plans

Linux - Dedicated Keep mouse
over features!
PriceDisk Space Transfer UpdatedFree Domain /
Allowed
Dedicated ServerfeaturesWe've just updated our dedicated servers. We offer industry leading Dell PowerEdge servers, but they are configured to offer you reliable performance at a value price. Every dedicated server comes with a 30 day money back guarantee and 99.9% uptime [...]
Plan URL : http://www.coolhandle.com/dedicated-servers/
$149.95/mo.unlimitedunmetered

Marketing information is managed by Pronet Hosting - info@p... [login] | Last company update:

TestimonialsCustomer testimonials

"Pronet Hosting is one of the best providers I've been with yet. I've had a few times where I needed technical support and they were very fast! I recommend Pronet hosting to anyone that asks me!"
Ryan G ( ryan@r... ) / ryangrant.info
"PronetHosting is the best hosting service on the Internet that exists today, with technical support 24 hours a day, with answers and quick fixes.

I am Sysadmin & Webdeveloper Freelance and client of PronetHosting since 2004 and during these 6 years I have recommended you to several of the companies I've worked, now very pleased by the service offered PronetHosting.net.

I recommend you try the services of this company, if not satisfied, they have 30 days to get your money back.

Greetings

Roger Romero"
Roger Romero ( regoremor@g... ) / www.regoremor.com
I searched for a web host company that would allow me to convert my website by recompiling about a dozen C programs that I had orginally compiled under Unix over ten years ago and later recompiled under linux. I was very fortunate to find pronethosting, as they correctly assured me that I would be able to convert my software without any problem.

I am very satisfied with this company and their technical support, and recommend them to anyone looking for a web host - especially one that accommodates old-time programmers.

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News

Pronethosting.net Acquires Cool Handle Web Hosting from Moniker - Acquisition of Cool Handle expand company's reach into the shared web hosting market.
Pronethosting.NET, a web hosting provider, today announced that it has completed its purchase of Cool Handle Web Hosting formerly a part of Moniker.com for an undisclosed amount. The company states that the acquisition of Cool Handle expands its reach into the shared web hosting market. Cool Handle brings value-priced services for shared web hosting and email hosting. It claims that the acquisition will allow it to provide shared and dedicated hosting to over 100,000 domains."As our core business grows, we strive to cater to a wider range of web hosting customers. Our purchase of Cool Handle web hosting allows us to expand our reach into more of the value-priced hosting industry," said Ryan Morris, PronetHosting.NET Marketing Director. [search all pronethosting.net news]

Social Networks

https://www.linkedin.com/company/coolhandle
About: CoolHandle started as a group of IT professionals in early 2001 to introduce a new standard in the fast changing environment of web hosting. Our mission is to achieve your 100% satisfaction, which is guaranteed by our professional service and friendly support. With over a decade of web hosting experience on various hosting platforms and operating systems, particularly Apache and Linux, we bring a wealth of knowledge and the capability to handle any hosting needs. This experience also comes with the support and knowledge our customers have come to rely on. We ensure that customer’s questions are resolved timely and effectively and from our friendly and respectful customer support team.
CoolHandle (est. 2001) is a Public Company entity having 18 followers on LinkedIn and 2-10 employees, industry Information Technology & Services.
No official account on Google+ yet!
No official Blog yet!

ReviewsCustomer Ratings

The quick stats of Pronet Hosting.net profile shows a note average of 8.1 out of 10, counting 18 opinions. (few listed on the top of the page)
As visitor you can rate this provider directly here! This company is out of web hosting business by now!

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Some customers might say good things like: "i'm happy with PronetHosting.net" or bad things and complaints like: "this company sucks", or "is horrible", "pronethosting.net generated only problems", "scam or ripoff provider", but is your turn now to share your experience!
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Donna (delivertopsuccess@y...)
Time Hosted: 1 to 3 months
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Very affordable and reliable. I can count on this company and I never need to worry if my site is functioning properly or not. They have very low start up fees, which is important when you are getting your business off the ground, and fantastic customer service, even on the weekends! I have tried several companies and this is the one for me!
Ivan Pereira (darwin_duck@y...)
Time Hosted: 1 to 2 years
Global rating
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Cost
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Pronet Hosting provides amazing quality and services! I recommend this hosting to all my clients! Their quality and service is reliable and their prices are great!
Ramez Magdy (ramezmagdy1234@h...)
Time Hosted: 1 to 2 years
Global rating
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I have worked with 3 or more hosting company, and PronetHosting is the best company i have hosted my site with till now.

they work with u with great patience and they deal with the problem in professional way,
they work on problem 24/7 with very fast response, also the control panel where you deal with your invoice and package is very easy and you can reach what u need very fast,

in the end i would like to Nominate it to all how need a hosting company
David Quintero (davidquinterofernandez@g...)
Time Hosted: over 3 years
Global rating
I'm a pronet hosting costumer since 2004. But, the last two years has been a totally disaster. Some day they decide move their server, don't said anything, don't take a backup and when I wrote a ticket they response me.. up I forgot, please change your Dns and restore all your information, if you don't have a backup, sorry for you.

In the last year I've been close of 30 days without service, each time a completely week without service...

Here there is the answer after the last problem,

On February 24, 2008 while we were working with Plesk to resolve an email setup support issue on your Windows web server, your email mailboxes were erased. Unfortunately numerous, diligent attempts to resolve the problem with the Plesk support staff proved unsuccessful, we could not recover your mailbox setup and email messages.

We understand how critical your emails are to you and are working with Plesk to find a remedy for this matter. Unfortunately, we cannot restore your email mailboxes [read more...]
This issue was a very individualized issue that was out of our control. We communicated quickly to the customer explaining what happened. We advised the customer that we will take steps to help them with the remaining process and additionally offered the customer free services.
Customer service representative (Pronet Hosting - info@p..., ).
Muhammad Rizwan Khan (info@v...)
Time Hosted: over 3 years
Global rating
Features
Cost
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We are a web designing firm www.vertex.net.pk and we are located in Karachi Pakistan. we established in 2000.

As we are a web designing firm and we need hosting for our clients and ourselves so we have been keep searching for good hosting. Who can offer good hosting in cheap price with good support.

We have used many industry leading hosting solutions from UK and USA who called them the leading hosting company. But unfortunately we find some problem in them like server down time, email server down, and hidden charges, bad customer support.

Then we found pronethosting.net and we have been using www.pronethosting.net since 2004. for our hosting needs and we found them really helpful and dedicated to their profession.

They provide quality hosting solution in really cheap price with great customer support.

We really recommend www.pronethosting.net for your hosting needs. As we have already search many hosting and used around 10 companies. Don’t delay and waist [read more...]
Bash Bosh (ljiljan.reg@g...)
Time Hosted: 1 to 3 months
Global rating
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Cost
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I have my web site for 2 months using Pronethosting basic plan! I have to say that I have NOT any problems regarding they service for now. They have very nice hosting plans for good price!
Also, I have not experienced any down or slow services. Great CP with all necessary (and more) features and options enabled! I strongly recommend you to try this hosting!
Jeffrey Jewett (Jeffrey.Jewett@g...)
Time Hosted: 1 to 2 years
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Pronet provides amazing quality and services! I have never been more happy or trusting in a web host until i switched to this service! Their quality and service is unmatched (based on my own experience) and their prices are great!
Derek Ream (D33@D...)
Time Hosted: 1 to 3 months
Global rating
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PronetHosting has been a great service provider. I have had 1 issue since I have had them for my host which was resolved almost instantly. The tech support has been incredibly fast with responses with my questions and when I needed them for an actual issue it was actually faster than my ISP.

Most of my interactions with Pronet were general questions which they always took the time to make sure I had the information I needed to continue on. They always followed up with me to ensure that my needs were addressed and they did this in a very timely manner.

Just recently I had an actual problem with the Apache webserver and I wanted to share the process.

At 11:47AM EST: My apache process failed.
At 11:53AM EST: I submitted a help desk ticket
At 11:55AM EST: Got generic email auto-response stating the ticket has been logged.
At 11:56AM EST: I got an actual response letting me know the ticket is in progress.
At 11:59AM EST: The problem was resolved, with communication informing [read more...]
Ashish Kathuria (ashishkathuria@g...)
Time Hosted: 1 to 2 years
Global rating
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My last web hosting service gave me so much grief that I was close to throwing in the towel and forgetting about the web business entirely. However, my experience at Pro net hosting has been highly satisfactory in terms of services provided. The customer service people I interacted were very professional, courteous and helpful; they had the information I needed, when I wanted it and if there was a query that was a little confusing, they asked for some time off and promptly emailed me a response with practical and relevant information.

I’ve never been in a situation where I didn’t know what was going on for hours on end. I have always received prompt responses to any queries and moreover the response has been helpful. I know I wouldn’t stick to a web hosting service that didn’t take my queries or concerns seriously, but I have never faced that sort of attitude from the customer service people at Pro net Hosting. There has been no downtime or outage that I was uninformed of. [read more...]
Ezequiel (sequi76@g...)
Time Hosted: 2 to 3 years
Global rating
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Cost
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I bought the basic package in Pronet after reviewing like 10-20 other web-hosting. The main reason why I chose Pronet was because it gave me in the basic plan practically unlimited (100) addon-domains for a great price (other hostings catch you to upgrade to the second plan by giving you may be 4 addon-domains.) and because it gave me SSH access (this is VERY important to work comfortable and fast for who work in linux.)

In fact, in principle I bought this hosting for my webpage, but I know that one always ends up hanging friends, relatives, and also business web pages, and is very nice to say to a friend "Hey, you can place your webpage in my server" and forget about "free-hosting" which are always a pain in the neck for everybody.

When I begin using Pronet I though that it would not last too much, because there was really a difference between Pronet and other hostings. However, happened the contrary. The hosting gave me more disk space (I guessed is because their basic [read more...]
Aggeliki Grevia (-no email-)
Time Hosted: 1 to 2 years
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Cost
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I bought a reseller hosting package 1 year ago in PronetHosting. I chose this company because another friend recommended it and because it offers a really economical package than many other companies (especially in Greece).

Generally I must say that I am a newbie in the world of web development and I had a lot of questions. I should admit that the support it was a real support to me. The communication is based on emailing, but I wouldn't like anything else (i am living in Europe the company is in USA), and generally I have quickly or immediately answers.

But the reason that I am writing the review is to thank them for the facilitation, that they offered me. I was recently exploring joomla environment and I wanted to install it to my web space. The package from the pronethosting, that I had also recently renewed it for another 1 year, was a windows reseller. They explained me, that I needed a linux environment for the installation. Fortunately they agreed to shift my windows [read more...]
Junaid Aziz (aliatex3@c...)
Time Hosted: 1 to 2 years
Global rating
First of All, Mr.Jack is the Manager at Pronethosting.net . Ofcourse he would write a good review about his company.

Ive been talking to him concerning my problems and how to solve them. Apparently he is playing a dual policy. Asking me to retract my review and at the same time writing bad reviews about me at this place.

Checkout what he wrote to me in his most recent e-mail. This review is as it is. Nothing has been added or deleted. I am willing to send the original file to anyone who wants it:
-----------------------------------------------------------------
Dear Aziz,

It has come to our attention that you have been posting a bad review about us across the internet. We have worked promptly to correct the issue you had a bit ago and your websites should be working properly now. Additionally, we have given you 3 months of free hosting to help remedy this issue with you.

Why do you continue to write bad reviews about us? We would greatly appricate it if you could either [read more...]
After resolving the issue for the customer, we kindly request that they remove the negative comments. This person is still a current customer of ours.
Customer support representative (Pronet Hosting - info@p..., ).
Jack (jack@p...)
Time Hosted: over 3 years
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The review by 'Junaid' is false. This customer was a spammer and was completely abusing the service. Our administration informed the customer about this, but nothing was done on the customers part to correct the actions.
Omer (djmatrak@h...)
Time Hosted: over 3 years
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I don't know what this guy is talking about. I have been with them for over 4 years now and have not had any problems at all. I have a reseller account with over 40 domains with them. They have always been able to deliver the support I was looking for fast and professionally.

To whoever is reading this ... I strongly think you purchase pronethosting.net for your hosting.

Also, I like the fact that they don't nickel and dime you for every little service. I emailed them for some extra support; Most companies would ask for a "professional services fee", but they just went ahead and did it.

The previous review may only be the "ONE" bad review I have ever seen about these guys.
Junaid Aziz (aliatex3@c...)
Time Hosted: 1 to 2 years
Global rating
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Pronet Hosting has given me more problems in 2 Months, then people can expect in 2 Years.
They have no Hotline, No Fax, No Phone number to call to. You have to wait for an e-mail reply.

Check out what they did in my Case:-
-- I asked them not to renew my Domain & not charge my Credit Card US$ 9.95
-- They tell me that you have canceled it and i will not be Charged.
-- I get an e-mail saying that i have been Charged US$ 9.95
-- They apologise and promise to Credit My Account.
-- After 2 Days, No Credit. I also learn that they have Terminated my Linux Account by mistake.
-- I ask them to re-activate it. They reactivate it accordingly.
-- 1 Day later, i get an e-mail saying that my Account was terminated due to non Payment. Due date says it all -> 00/00/0000
-- I contact them and ask them to re-activate my Account because i have paid upto March 30,2009
-- I get an e-mail saying that they will only Re-activate once i have paid. They issue and Invoice of US$ 100 and [read more...]
We advised to help the customer and resolve the problem. The problem was resolved and the data was restored. Moreover, this person is still an active customer of ours.
Customer support representative (Pronet Hosting - info@p..., ).

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