PhotonVPS review

This review cover a general impression of photonvps.com product features like reliability, support, data center, price & more. Brand #13613, listed since .

Most Recent Customer Reviews

-anonymous- (thomas@o...)
Time Hosted: under 1 month.
Global rating
What a shitty provider. I ordered a VPS and their system didn't accept my creditcard. I then decided to try with my Paypal and it worked. Expected a welcome email but after 6 hours still nothing. Opened a case with support - they sent it on to billing without even explaining. I then opened a case with their sales department. 12 hours later still no reply from no-one. Finally I opened a new case with support to close and refund my account. Never never again. Big warning!
-anonymous- (-no email-)
Time Hosted: 1 to 2 years
Global rating
Photon has been in vps business for a long time now and I am glad to see they are still going strong. I am very techy, so I rarely had to get in touch with them for support. However, when I did need support, they were always there and I would get a response within 30 minutes or less. if you care about support along with stability, photonvps is the right company.
George (-hidden-)
Time Hosted: 1 to 2 years
Global rating
Features
Cost
Customer Relation
Control Panel
Easy Working with PhotonVPS
I usually don't write reviews, but with the amount of help PhotonVPS has given me, they've more than earned it.

I've had the best uptime with them than any other cloud/vps hosting provider i've been with. Support is always fast even when its something they don't normally cover. I've been with them for about a year and look forward to another good year with them.
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Overview

About PhotonVPS

- Tier 4 Datacenter in Downtown Los Angeles
- Disaster Planning N+2 Setup (Hardware, Generators, AC, Routers, Switches, Staff!)
- In-house On-site Staff!
- Free DDOS mitigation up to 1Gbps!
- You can view our ASN here: http://bgp.he.net/AS40676
- BGP optimized by Noction Intelligent Routing
- 24x7x365 semi-managed support
- ShopperApproved gives us 5 Stars!

photonvps.com Facebook Cover
Website research for PhotonVPS on January 20, 2016 by WebHostingTop

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PlansWebsite Products

Linux - VPS Keep mouse
over features!
PriceDisk Space Transfer UpdatedFree Domain /
Allowed
Linux SSD X features512 MB RAM
20GB SSD Disk Space
2000GB Bandwidth
100Mbit Port
1 IP
Free DDOS mitigation up to 10Gbps!
Plan URL : https://www.photonvps.com/linux.html
$5.95/mo. 20 MB2 TB
Linux SSD 1 features1GB RAM
30GB SSD Disk Space
4000GB Bandwidth
100Mbit Port
1 IP
Free DDOS mitigation up to 10Gbps!
Plan URL : https://www.photonvps.com/linux.html
$10.95/mo. 30 MB4 TB
Linux SSD 2 features2GB RAM
40GB SSD Disk Space
8000GB Bandwidth
100Mbit Port
1 IP
Free DDOS mitigation up to 10Gbps!
Plan URL : https://www.photonvps.com/linux.html
$20.95/mo. 40 MB8 TB
Linux SSD 3 features4GB RAM
50GB SSD Disk Space
16000GB Bandwidth
100Mbit Port
1 IP
Free DDOS mitigation up to 10Gbps!
Free cPanel/DirectAdmin/Plesk!
Plan URL : https://www.photonvps.com/linux.html
$40.95/mo. 50 MB16 TB
Linux SSD 4 features8GB RAM
70GB SSD Disk Space
32000GB Bandwidth
1000Mbit Port
1 IP
Free DDOS mitigation up to 10Gbps!
Free cPanel/DirectAdmin/Plesk!
Plan URL : https://www.photonvps.com/linux.html
$80.95/mo. 70 MB32 TB
Linux SSD 5 features16GB RAM
130GB SSD Disk Space
64000GB Bandwidth
1000Mbit Port
1 IP
Free DDOS mitigation up to 10Gbps!
Free cPanel/DirectAdmin/Plesk!
Plan URL : https://www.photonvps.com/linux.html
$160.95/mo. 130 MB64 TB
Linux - Shared Keep mouse
over features!
PriceDisk Space Transfer UpdatedFree Domain /
Allowed
Startup Website Hosting features25 GB Space, 500 GB Monthly, 1 CPU Core, 1 GB RAM, 2 Gbps DDoS protection, Dedicated IP. Offers virtualized environment for each website on the server. The virtualization prevents one website from utilizing all the web hosting server resources and [...]
Plan URL : https://www.photonvps.com/website-hosting.html
$9.95/mo. 25 GB500 GB
Windows - VPS Keep mouse
over features!
PriceDisk Space Transfer UpdatedFree Domain /
Allowed
Windows SSD X features512 MB RAM
20GB SSD Disk Space
2000GB Bandwidth
100Mbit Port
1 IP
Free DDOS mitigation up to 10Gbps!
Plan URL : https://www.photonvps.com/windows.html
$10.95/mo. 20 MB2 TB
Windows SSD 1 features1GB RAM
30GB SSD Disk Space
4000GB Bandwidth
100Mbit Port
1 IP
Free DDOS mitigation up to 10Gbps!
Plan URL : https://www.photonvps.com/windows.html
$15.95/mo. 30 MB4 TB
Windows SSD 2 features2GB RAM
40GB SSD Disk Space
8000GB Bandwidth
100Mbit Port
1 IP
Free DDOS mitigation up to 10Gbps!
Plan URL : https://www.photonvps.com/windows.html
$25.95/mo. 40 MB8 TB
Windows SSD 3 features4GB RAM
50GB SSD Disk Space
16000GB Bandwidth
100Mbit Port
1 IP
Free DDOS mitigation up to 10Gbps!
Free Plesk!
Plan URL : https://www.photonvps.com/windows.html
$45.95/mo. 50 MB16 TB
Windows SSD 4 features8GB RAM
70GB SSD Disk Space
32000GB Bandwidth
1000Mbit Port (1 Gbit)
1 IP
Free DDOS mitigation up to 10Gbps!
Free Plesk!
Plan URL : https://www.photonvps.com/windows.html
$85.95/mo. 70 MB32 TB
Windows SSD 5 features16GB RAM
130GB SSD Disk Space
64000 GB Bandwidth
1000Mbit Port
1 IP
Free DDOS mitigation up to 10Gbps!
Free Plesk!
Plan URL : https://www.photonvps.com/windows.html
$165.95/mo. 130 MB64 TB

Marketing information is managed by jimmy@photonvps.com [login] | Last company update:

Web stats

Targeting: United States

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Social Networks

https://www.linkedin.com/company/photonvps
About: Since 2008, PhotonVPS has a leading provider of affordable VPS hosting. Utilizing the latest virtual server hosting technology, hardware and the most comprehensive network possible.
PhotonVPS is a Public Company entity having 4 followers on LinkedIn, industry Information Technology & Services.
https://plus.google.com/+Photonvps
PhotonVPS account is having 53 followers and 138 plus one count. See recent Google+ Posts:
photonvps.com GPlus Icon
- DDoS causing some outages across the East Coast. Netflix, PlayStation Network, and Twitter down as huge DDoS strike continues
- Dallas coming down for emergency maintenance (Not DDoS related), downtime should be roughly 10 minutes.
- We'll be in New Orleans for Hostingcon Global 2016! Let us know if you want to meet up!
http://www.vps-tutorial.info/ First blog from Jan, 2011, with total 10 articles, language en-US. See recent blogs summary posts:
- Set time-out settings for Windows 2003 - Applies To: Windows Server 2003, Windows Server 2003 R2, Windows Server 2003 with SP1, Windows Server 2003 with SP2 Using Terminal Services Configuration 1. Open Terminal Services Configuration. 2. ...
- Setting up DNS on a Linux Dedicated Server - Below are some great links for setting up DNS on a Linux Dedicated Server: http://www.youtube.com/watch?v=1qY5Od7iDl4 - Part 1 http://www.youtube.com/watch?v=wMAlsPq6qTw - Part 2
- LNMP Server on CentOS - Step 1. install yum repo //32 bit rpm -ivh http://download.fedora.redhat.com/pub/epel/5/i386/epel-release-5-4.noarch.rpm rpm -ivh ...

ReviewsCustomer Ratings

The quick stats of PhotonVPS profile shows a note average of 6.6 out of 10, counting 25 opinions. (few listed on the top of the page)
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Andy (andy@t...)
Time Hosted: 2 to 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
PhotonVPS is the best provider!
I signed up with them due to latency issues i faced with my previous hosting provider. I haven't faced any issues since i moved my server to PhotonVPS. They use some kind of route optimization that really comes in handy for the visitors.
Danny (-hidden-)
Time Hosted: 6 mo. to 1 year
Global rating
Features
Cost
Customer Relation
Control Panel
Great Experience!
We've been hosted here for many months now and couldn't be any happier. We're a local business in Los Angeles so our customers are able to load our website quickly and without any delays.
EJ Schenck (lucis@o...)
Time Hosted: 6 mo. to 1 year
Global rating
Features
Cost
Customer Relation
Control Panel
Absolutely the most dreadful experience EVER.
We've been customers for several months and have had numerous issues with downtime and being moved from node to node. If you complain enough they'll move you to a node that works, and then when you try to get credit for the downtime (as per their 99.999% downtime guarantee) their VP, Jimmy, will try to back out.

After I complained about being down for over 2 days and 2 hours, he offered to move us to a dedicated server from the same company at nearly 3x the price. When I finally agreed to do it, provided the service credits due on the VPS side be transferred, he wouldn't.

The service is flat out RUDE. The techs are all mostly overseas and have no idea what ticket they're working on. They admitted numerous times that their Cloud controllers were bad and they were still fixing them.

My options given from Jimmy were:
1. Two months free on SSD Cloud 3, we'll need to re-create this VM and all data will be lost and new IPs assigned.

2. 50% off the dedicated for first month, [read more...]
Both of these options were very good given the 2 day downtime you experienced during our latest Cloud update. As I mentioned in the ticket the first option we needed to re-create this VM to another part of the Cloud due to instability in the current one. We wouldn't you to experience any further downtime after giving you 2 months free.
Marketing representative (jimmy@photonvps.com, ).
-anonymous- (-no email-)
Time Hosted: under 1 month.
Global rating
Features
Cost
Customer Relation
Control Panel
PhotonVPS almost non existent support
I recently got a server with PhotonVPS and i`ve had nothing but trouble trying to setting up a website.

Firstly there are no nameservers provided to repoint the domain name (which isn't too much of a worry as we did it via MX records)

Once the domain name was pointing to the server we could not login via FTP - a support ticket was submitted - FTP access was granted but no matter what folder we uploaded a test html file too we could not see anything other than a dummy hosting page.

After 3 days now and countless replies i am still no further forward. This is hopeless

I'd not recommend these guys for the following reasons
a) support ticket response is slow
b) not reliable
c) they expect everyone to be an expert and understand there replies

DO NOT USE THESE GUYS
Do you have a ticket number I can look at?
Marketing representative (jimmy@photonvps.com, ).
Andrei (angrhel2342@m...)
Time Hosted: 2 to 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
Good for price
For affordable vps, PhotonVPS is good company. They offer everything you will need to manage a server without charging crazy prices and support is good. I never encounter any problem with my vps. Highly recommended.
Rishi (risria2398@g...)
Time Hosted: 1 to 2 years
Global rating
Features
Cost
Customer Relation
Control Panel
Affordable and reliable
I have a windows vps with PhotonVPS and so far no problems with them. Initially it took a while to get used to the whole vps thing but after I figured it out, it was very easy to use. I can access my server from any computer and never encountered any lag or server issues. They have regular maintenance but they always notify their clients in advance. The price and features offered are perfect and hard to match when it comes to any other provider online.
Ben Lu (benlu979@r...)
Time Hosted: 1 to 2 years
Global rating
Features
Cost
Customer Relation
Control Panel
PhotonVPS
PhotonVPS has been great! My site is constantly online with no downtime. I do not have any major problems that is not dealt with within a matter of minutes. The support team is also very educated and highly trained in this field and makes hosting easy and fun. Overall, this company is top notch and I would highly recommend them to all my friends and family!!
not given (orubel@g...)
Time Hosted: 1 to 3 months
Global rating
Features
Cost
Customer Relation
Control Panel
I'm a contractor with a company that is doing work for a major company and Photon basically borked our demo. They are unresponsive, do not answer their phones, do not respond to emails, the servers have long delays of unresponsiveness, and when putting in tickets about issues, they close them out instantly. All voicemail boxes (including sales) are full and no one responds.

DO NOT USE THEM>>> EVER!!!!
I don't see your email as active in our system.

If you have a ticket #, please let me know and I'll be glad to look into it for you.

Marketing representative (jimmy@photonvps.com, ).
James Lassiter (jamesflassiter@c...)
Time Hosted: under 1 month.
Global rating
Features
Cost
Customer Relation
Still not set up....
Here is a review of Photon VPS.

I was searching for a OpenVZ VPS in LA California and found PhotonVPS.com. I saw some mixed reviews but you know how reviews go. I decided to give them a shot due to a few things my research turned up about them. The main selling point was a tweet by PhotonVPS.com on 02/22/12 stating:


20PhotonVPS ‏ @PhotonVPS;
Our BEAM (OpenVZ) plans are now INSTANT Setup!

I wanted to deploy a VPS server in LA quickly to start work on a project that I need to finish up.

So I ordered a server from PhotonVPS.com. I got the usual emails about the payment...I submitted my payment via PayPal.com and got the conformation f payment received. My day was busy so I moved on to the next item for day. I was expecting to see the the welcome email for the server any time now.

I was busy with some other projects and did not check the email until 3 hours later. Nothing from PhotonVPS.com. I navigated over to the client area and checked the status of the order. saw [read more...]
I believe we have corrected this issue, perhaps updating this review?
Marketing representative (jimmy@photonvps.com, ).
Elvis Peterson (elvisunit.123@g...)
Time Hosted: 1 to 2 years
Global rating
Features
Cost
Customer Relation
Control Panel
GREAT JOB!
These guys are great if your looking for fast service, efficient tech support, and cheap prices. I have been with them for over a year now so I thought it was about time to reward them with a review. Our one year relationship is still going strong! Thank You PhotonVPS! This company is one worth trying!
-anonymous- (-no email-)
Time Hosted: under 1 month.
Global rating
Features
Cost
No any message more than 48 hours after paid!
opened ticket but 7 hours later just replied"Please open this ticket in your client area."
they deleted my account information and I can not log in to system.
Try get back my money.
Do you have a ticket number I can look at?
Marketing representative (jimmy@photonvps.com, ).
Inez Martinez (usa.computing900@h...)
Time Hosted: 3 to 6 months
Global rating
Features
Cost
Customer Relation
Control Panel
PhotonVPS is great
I was amazed that such a low price could get me such amazing
service but PhotonVPS does just that. My service is lighting fast, has great uptime, and is efficient. The tech support is also really
friendly and efficient at answering my support tickets. I signed up
for the basic VPS package a while back and it came with cPanel, fast setup, no downtime, crazy fast service. Overall, this is the only company I would have to host my sites now and forever!
Charlene Samelson (samelson.char12345@g...)
Time Hosted: 3 to 6 months
Global rating
Features
Cost
Customer Relation
Control Panel
PhotonVPS is the best
PhotonVPS, in my opinion has been superb. Service is fast, reliable and efficient with hardly any downtime. The setup was also easy and fast. Tech support is always standing by and ready to help me with any problems in wee hours. I also get more bang for my buck which is amazing considering how low the prices are already. Overall, amazing company with amazing service.
Josh (josh@h...)
Time Hosted: 1 to 3 months
Global rating
Features
Cost
Customer Relation
I signed up for PhotonVPS over VPSland, simply because VPSland is supposed to have horrible service/uptime. Overall, they are pretty good. Ran into some difficulties running the software I wanted to run, but other than that it was fine. Wasn't AMAZING service, but it was fast and quick. Price was decent, there are cheaper, but once again, you get what you pay for.
Aaron Sinclair (nevelis@g...)
Time Hosted: 1 to 2 years
Global rating
Features
Cost
Customer Relation
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These guys are great if you're looking for cheap hosting. However their customer support is absolutely terrible.

First run-in I had was that one of our apps ran out of memory and I couldn't SSH in. I requested 30 minutes notice prior to a reset, and gave them a config snippet to edit so the app didn't start up. Not only did they not follow my instructions, they restarted the VPS without notifying us and we lost data.

Second, disk access is ridiculous. It takes 5 seconds to save a 5KB file. I submitted a ticket, to which they replied:

"Thank you for contacting support.

Please provide us below details.
- Vps main ip
- ssh port
- root password
So that we can check it further."

I provided them with the login details, and also submitted some debugging stuff (indicating that there are not many processes running and that the CPU was idle). To which they replied:

"Thank you for contacting support.

Please provide us below details.
- Vps main ip
- ssh port
- [read more...]
Do you have a ticket ID so I can look into this issue for you?
Marketing representative (jimmy@photonvps.com, ).
cariappa (cariappats@g...)
Time Hosted: 1 to 3 months
Global rating
Features
Cost
Customer Relation
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they told that there is a heat in the server so will be shut down for some time after a day they said there was a grid in the server and they have o format it fully they told they have a back up of my site. now they gave a vps with full of errors and they just gave a database backup. and they dont have a site back up. photonvps sucks.
Do you have a ticket ID so I can look into this issue?
Marketing representative (jimmy@photonvps.com, ).
Patrick (sp@l...)
Time Hosted: 1 to 3 months
Global rating
Features
Cost
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The VPS is lousy, I have very unhappy experiences.. If the score 1 is worst, and 5 is best I would give it "-100." Yes, negative 100.

1. The server experienced unable to login... They rebuild the server, I thought it was some technical issues, and since there is not much data loss, and I don't mind to re start my web-site building from scratch.

2. What I ordered is Ubuntu 9, and without any reason, it changes to CentOS and all my data has gone... My web has simply disappeared.

Tech support told me "all web site is fine"... That's ridiculous!!!

Patrick.
Do you have a ticket ID so I can look into this issue?
Marketing representative (jimmy@photonvps.com, ).
Col (-no email-)
Time Hosted: 1 to 3 months
Global rating
Features
Cost
Customer Relation
In summary, fast activation, working OS images, quality support from qualified engineers, excellent reliability and data transfer rates, access to 8 cores and pretty much unrivalled prices ($12USD / mo for cPanel, $6.95 USD / mo ClientExec). Accounts come with 2 IPs.

Please continue to read if you want to know why I have chosen PhotonVPS over other VPS providers.

I have been with 5 VPS providers this month, and have continually cancelled and changed due to problematic panels, support, servers, OS images, download rates. I've finally settled with PhotonVPS due to their support and robust network. It is probably relevant to mention that I use the WARP-3 package which is Xen virtualization.

I was initially experiencing problems with some occasional packet loss to my location in the UK. There was a problem due to the fact that I am connecting from a University research network as part of my job, and one of the companies providing peering had a router causing some sort of issue [read more...]
Tom (-no email-)
Time Hosted: under 1 month.
Global rating
Features
Cost
Customer Relation
PhotonVPS has to be one of the best companies I have ever dealt with. I work in customer service by profession and their support is top-class. All tickets so far have been responded to within 10 minutes - regardless of what time I send them.. Most get answered before I even have chance to log on to my email account, and all get answered by a polite and patient engineer who deals directly with the problem.

Excellent value and activation for most people seems to only take about an hour or less (i've referred a few friends to them who've switched from other providers so I checked on their experiences).

Don't waste any time in signing up as there is no other company that offers this service for this price (or can even come close!). I thought that it looked a bit too good to be true at first, but it seems that somehow they are able to offer this service at this price and still provide excellent support and servers.

I don't want to sound too over enthusiastic but if you don't give [read more...]
Daniel (daniel@d...)
Time Hosted: 1 to 3 months
Global rating
Features
Cost
Customer Relation
Control Panel
As a first time user of a VPS, I would have to give lots of thanks and support to the PhotonVPS team. They provided me with very helpful solutions and answers to all of my questions for a first time user.

After a few days of playing around on SSH and tips the support team provided, I was able to control and understand how a VPS system works. In addition, they were able to help me with some general PCI compliance issues I found with my scanner. Great customer service and support!

For the price of Beam 1, I would never go back to a shared hosting. Now I have so much more control and confidence being supported by this reliable young company.

Additionally, I did not purchase the cPanel. With my general knowledge of Linux and help from the support team, I was able to install only what I wanted.

Overall, I would recommend PhotonVPS to experienced and new VPS users.
Bart (bgsebiosjr@g...)
Time Hosted: under 1 month.
Global rating
Features
Cost
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I was signup PhotonVPS because the following reasons below

- We do not oversell our services.
- Semi-managed.
- Weekly backups on separate hard drive for fast extraction.
- BBB member since 2004, so we value customer satisfaction.

But i'm not expected the server specification its fast and most of all, they help me out to install some scripts and guiding me with security measures.

In my hosting experience, this company would be best for me.

Thank you.
Erest Zahovich (metacrisis@g...)
Time Hosted: 1 to 3 months
Global rating
Features
Cost
Customer Relation
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Tried this new company by following the advice of a forum-mate,I am now using it for about three months and despite of certain misses, usual for the young companies, they are doing their job very good.

The price is usual for such kind of services with the specifications I have with the BeaM 1 plan, maybe just slightly cheaper.

Young companies should have a good support if they want to transfer hits into clients, and these guys seem to know this. Their support is good. Sometimes, very rarely, they delay the answer, but its quality never was doubtful.

I am using cPanel. It is really known control panel so no need to describe, i guess.

Well, overall I can say this host could be recommended as a VPS provider.
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