Nexcess review

7 user reviews, 1 support response, 0 testimonials, 23 products, 0 promotions, 5 social accounts, 21788 domains, 27136 hosted, Alexa #39908, listed 2005 (#1621)

Most Recent Customer Reviews

Jeremy (-hidden-)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
Terrible spam protections
If you want spam in your inbox. Use these guys. And they won't help you fix it. They will tell you "its how it is".

I get about 300 spam emails a day.
Annie (bravelittletoaster@h...)
Time Hosted: under 1 month.
Global rating
Features
Cost
Customer Relation
Control Panel
I plan to get a refund first thing in the morning. We shopped all around for decent hosting services for a software called e-Fiction. Nexcess claims to offer support, http://www.nexcess.net/software/efiction-web-hosting, but not one rep even knew what it was. Needless to say it wouldn't install so I tried for the wordpress plugin. After speaking with three reps, Charles refused to assist and hung up on me. Just don't do it.
rose@rosespetsupplies.com (rose@r...)
Time Hosted: 1 to 3 months
Global rating
Features
Cost
Customer Relation
Control Panel
Nexcess support is horrible
I switched to Nexcess sip-100 plan from Host Gator business plan thinking that I would get a server tuned for Magento and from what I could find in forums good support. Well the support has been horrible since the day the migration took place. It is going on 3 weeks now and I have yet to begin working on my site. The support team just does not seem to be able to take a problem and run with it. It gets delayed, they really seem like they have no idea how to fix your problems, you can't get a status from them and just try to get them to bounce it up to a higher level of support, it just doesn't happen. I guess I was spoiled at Host Gator and their extraordinary support team, but I really should have figured out when a company only has email support it was going to be problematic. Send an email in and wait and hope they actually answer it, no way to simply open a chat session if a problem is high priority or you simply need support now. I really have to consider moving off and finding [read more...]
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Overview

About Nexcess

NEXCESS.NET was founded in 2000 as the proverbial "two guys in a garage" with aspirations of providing good, quality hosting services to the masses. The masses, in the beginning, were simply friends, family and any other people we could convince into using our fledgling service. It was very slow going in the beginning which gave us time to think...and write software. The InterWorx brand of web hosting control panel software was actually born, in part, out of our early days of tinkering. InterWorx™ was spun off in 2005 but we still take time to tinker during the slower days, even if they are fewer in number.

As for our own growth we opened our own Data Center facility in late 2006 which allows us to provide an even higher level of customer service and support. Our data center is located in the Detroit metro area (Dearborn, MI), and we've recently begun working to make it a 100% "green" facility - beginning what will be a long committment to green web hosting. Additionally, we've released 3 new brands to further expand our web hosting offerings into virtual private servers, dedicated hosting and Michigan colocation. These new brands will round out our product offerings to provide a complete hosting growth cycle for our clients:

* MaxVPS - MaxVPS provides virtual private server (VPS or VDS) which give growing websites a cost effective upgrade path to a dedicated server. VPS systems provide the security and performance of a dedicated server but at shared hosting prices.
* EliteRAX - EliteRAX provides dedicated servers, clustered server setups such as load balanced clusters and high-availability clusters as well as colocation solutions at our facility. As clients outgrow shared and VPS hosting EliteRAX has a variety of offerings from the standard fare to the completely custom to handle this growth.
* LevelFX - LevelFX is your one stop shop for hosting accessories. Domain names, SSL certificates, website templates..you name it LevelFX has got it when it comes to getting started or accessorizing your site.

Our client base has grown since those early days and we can attribute this growth to our focus on old fashioned customer service. To this day our main source of new clients is via word-of-mouth and while many folks refer clients to us as a matter of course we do actually offer a reward for referrals. A large part of our success can be attributed to the relationships built with clients over the past years. Many of our clients have grown from very small businesses or tiny botique sites into large operations requiring complex hosting solutions over the years and we've had the pleasure of helping them grow.

Our Data Center Facility

We own and operate our own Data Center facility located in Dearborn, Michigan. This facility is the backbone of our web hosting operations and provides a well connected, redundant, secure and temperature controlled environment for all of our equipment and our customer hosted gear. Highlights of our facility include:

* Power · Full UPS and generator backup systems installed and tested weekly [more]
* Security · All facility entrances/exits card key controlled, and facilities are staffed 24/7 and monitored by camera
* Environmental · Redundant 22-ton Liebert HVAC systems [more]
* Support · Facility staffed 24x7x365 to serve you [more]
* Connectivity · Multiple gigabits of high quality bandwidth [more]
* Fire Suppression · Pre-action dry-pipe system covering entire facility
* Data Center Space · 6400 square foot facility with over 3200 square feet of raised floor data center space

Check out our online photo tour of our facility and if you're in the Dearborn area feel free to drop us a line and we can setup a personal tour. We have both Michigan colocation and private cage space available. If you're interested in cage pricing please contact us with your power and space requirements and we will get back to you promptly.

Why Nexcess?
At Nexcess we've focused on one thing since day one: Superior Hosting Solutions. Today, our focus hasn't changed, but our products, our services and our facilities have. We are committed to providing reliable, scalable, dedicated hosting services to clients of all shapes and sizes. Come find out how we can take your hosting to the NEX level.

Downright Dedicated
No robots, we're staffed by actual human beings. We provide superior service and support through a love of the Web hosting business, years of experience and a simple vow to put the client first. Our support staff is ready to serve your needs 24x7x365.

Totally Tangible
Our Data Center is the real deal - an actual brick and mortar facility, which we own and operate in Dearborn, Michigan. This facility is the backbone of our Web hosting operations and provides a well connected, redundant, secure and temperature controlled environment for all of our equipment and our client hosted gear.

Remarkably Reliable
Rain, sleet, shine, dragon... we're ready for almost anything. With redundant power, cooling and connectivity, our facility is equipped to handle almost any situation that may arise. We guarantee 99.9% up-time and zero packet loss internal to the Nexcess network. We provide these guarantees with utmost confidence, which is what makes Nexcess one of the most reliable Web hosts around.

Supremely Scalable
As your business grows, your hosting should too. We specialize in Web hosting solutions from the most trivial shared site to the most complex multi-server configuration. Many of our current clients started out as small shared clients and have since grown into large dedicated, even clustered, server clients. Our services page features our full range of Web hosting options.

Using https://www.nexcess.co.uk/ for UK market and https://www.nexcess.net.au/ for Australian market.

Special pages


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Website research for Nexcess on July 27, 2017 by WebHostingTop

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PlansWebsite Products

Linux - Shared Keep mouse
over features!
PriceDisk Space Transfer UpdatedFree Domain /
Allowed
SH 100featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Category : Backup, Streaming
Support Options : Email, Help Desk, Phone / Toll-Free, Available 24/7
Hosted domains : 5
Free domains : 0
Dedicated IP's : 0

25 Subdomains
1 FTP Account
50 Mail Accounts
25 Databases

SSH access available
CGI, Perl, PHP 5, MySQL 5
Ruby on Rails
C/C++
Server side includes (SSI)
PhpMyAdmin
GD Library
ImageMagick
Python 2.6 with mod_wsgi
.htaccess support
APC, [...]
Plan URL : https://www.nexcess.net/hosting/shared
$9.95/mo.5 GB50 GB 0 / 5
SH 200featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Category : Backup, Streaming
Support Options : Email, Help Desk, Phone / Toll-Free, Available 24/7
Hosted domains : 10
Free domains : 0
Dedicated IP's : 0

35 Subdomains
5 FTP Accounts
75 Mail Accounts
35 Databases

SSH access available
CGI, Perl, PHP 5, MySQL 5
Ruby on Rails
C/C++
Server side includes (SSI)
PhpMyAdmin
GD Library
ImageMagick
Python 2.6 with mod_wsgi
.htaccess support
APC, [...]
Plan URL : https://www.nexcess.net/hosting/shared
$14.95/mo.10 GB75 GB 0 / 10
SH 300featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Category : Backup, Streaming
Support Options : Email, Help Desk, Phone / Toll-Free, Available 24/7
Hosted domains : 15
Free domains : 0
Dedicated IP's : 0

50 Subdomains
5 FTP Accounts
100 Mail Accounts
50 Databases

SSH access available
CGI, Perl, PHP 5, MySQL 5
Ruby on Rails
C/C++
Server side includes (SSI)
PhpMyAdmin
GD Library
ImageMagick
Python 2.6 with mod_wsgi
.htaccess support
APC, [...]
Plan URL : https://www.nexcess.net/hosting/shared
$19.95/mo.15 GB100 GB 0 / 15
SH 400featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Category : Backup, Streaming
Support Options : Email, Help Desk, Phone / Toll-Free, Available 24/7
Hosted domains : 20
Free domains : 0
Dedicated IP's : 1

75 Subdomains
10 FTP Accounts
200 Mail Accounts
75 Databases

SSH access available
CGI, Perl, PHP 5, MySQL 5
Ruby on Rails
C/C++
Server side includes (SSI)
PhpMyAdmin
GD Library
ImageMagick
Python 2.6 with mod_wsgi
.htaccess support
APC, [...]
Plan URL : https://www.nexcess.net/hosting/shared
$24.95/mo.20 GB150 GB 0 / 20
Linux - Reseller Keep mouse
over features!
PriceDisk Space Transfer UpdatedFree Domain /
Allowed
RH 100featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Category : Backup, Streaming
Support Options : Email, Help Desk, Phone / Toll-Free, Available 24/7
Hosted domains : 30
Dedicated IP's : 0

Dedicated IP for $10 (USD) /mo
SSH access available
CGI, Perl, PHP 5, MySQL 5
Ruby on Rails
C/C++
Server side includes (SSI)
PhpMyAdmin
GD Library
ImageMagick
ffmpeg
Python 2.6 with mod_wsgi
.htaccess support
APC, eAccelerator
Subversion, Git, [...]
Plan URL : https://www.nexcess.net/hosting/reseller
$24.95/mo.20 GB100 GB / 30
RH 200featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Category : Backup, Streaming
Support Options : Email, Help Desk, Phone / Toll-Free, Available 24/7
Hosted domains : 60
Dedicated IP's : 0
Plan URL : https://www.nexcess.net/hosting/reseller
$39.95/mo.30 GB200 GB / 60
RH 300featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Category : Backup, Streaming
Support Options : Email, Help Desk, Phone / Toll-Free, Available 24/7
Hosted domains : 100
Free domains : 0
Dedicated IP's : 0
Plan URL : https://www.nexcess.net/hosting/reseller
$54.95/mo.50 GB300 GB 0 / 100
RH 400featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Category : Backup, Streaming
Support Options : Email, Help Desk, Phone / Toll-Free, Available 24/7
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 0
Plan URL : https://www.nexcess.net/hosting/reseller
$69.95/mo.75 GB400 GB 0 / unlimited
Linux - Dedicated Keep mouse
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PriceDisk Space Transfer UpdatedRAM /
Dedicated IPs
DS 210featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Support Options : Email, Help Desk, Phone / Toll-Free, Available 24/7
RAM : 4000 MB
CPU : Quad Core X3440 | Dell PowerEdge R310
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 2

500 GB 7.2k SATA
100Mbps uplink
Real-time traffic graphs
Remote reboot access
Plan URL : https://www.nexcess.net/hosting/dedicated-servers
$189.95/mo.500 GB3 TB ($ 0.5/GB) 4 GB / 2
DS 410featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Support Options : Email, Help Desk, Phone / Toll-Free, Available 24/7
RAM : 8000 MB
CPU : Quad Core X3440 | Dell PowerEdge R310
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 2

2x 500 GB 7.2k SATA
100Mbps uplink
Real-time traffic graphs
Remote reboot access
Plan URL : https://www.nexcess.net/hosting/dedicated-servers
$299.95/mo.1000 GB3 TB ($ 0.5/GB) 8 GB / 2
DS 510featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Support Options : Email, Help Desk, Phone / Toll-Free, Available 24/7
RAM : 8000 MB
CPU : Dual E5620 Quad Core | Dell PowerEdge R410
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 2
Plan URL : https://www.nexcess.net/hosting/dedicated-servers
$399.95/mo.1000 GB3 TB ($ 0.5/GB) 8 GB / 2
DS 610featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Support Options : Email, Help Desk, Phone / Toll-Free, Available 24/7
RAM : 8000 MB
CPU : Dual E5-2420 Hex Core | Dell PowerEdge R420
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 2
Plan URL : https://www.nexcess.net/hosting/dedicated-servers
$499.95/mo.1000 GB3 TB ($ 0.5/GB) 8 GB / 2
DS 710featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Support Options : Email, Help Desk, Phone / Toll-Free, Available 24/7
RAM : 16000 MB
CPU : Dual E5-2450 Oct Core | Dell PowerEdge R420
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 2
Plan URL : https://www.nexcess.net/hosting/dedicated-servers
$599.95/mo.1000 GB3 TB ($ 0.5/GB) 16 GB / 2
SSL Certificates Keep mouse
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Price Updated
SSL StandardfeaturesPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Support Options : Email, Help Desk, Phone / Toll-Free, Available 24/7

128/256 Bit Encryption
Validation Level: Domain
1 Domain
$10,000.00 (USD) Warranty
Industry Standard 2048-bit SSL
Plan URL : https://www.nexcess.net/services/ssl-certificates
$29.95/yr.
SSL PremiumfeaturesPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Support Options : Email, Help Desk, Phone / Toll-Free, Available 24/7

Validation Level: Company
$1,250,000.00 (USD) Warranty
128/256 Bit Encryption
1 Domain
Industry Standard 2048-bit SSL
Plan URL : https://www.nexcess.net/services/ssl-certificates
$49.95/yr.
SSL WildcardfeaturesPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Support Options : Email, Help Desk, Phone / Toll-Free, Available 24/7

Multiple Subdomains
Validation Level: Domain
$10,000.00 (USD) Warranty
128/256 Bit Encryption
Industry Standard 2048-bit SSL
Plan URL : https://www.nexcess.net/services/ssl-certificates
$149.95/yr.
SSL Multi-DomainfeaturesPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Support Options : Email, Help Desk, Phone / Toll-Free, Available 24/7

3 & up to 100 Subdomains $49.95 (USD) per additional domain
128/256 Bit Encryption
Validation Level: Domain
$10,000.00 (USD) Warranty
Industry Standard 2048-bit SSL
Plan URL : https://www.nexcess.net/services/ssl-certificates
$159.95/yr.
SSL EVfeaturesPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Support Options : Email, Help Desk, Phone / Toll-Free, Available 24/7

Green Address Bar
Validation Level: Extended
$1,500,000.00 (USD) Warranty
Next Generation 2048-bit SSL
128/256 Bit Encryption
1 Domain
Plan URL : https://www.nexcess.net/services/ssl-certificates
$199.95/yr.
SSL Multi-Domain EVfeaturesPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Support Options : Email, Help Desk, Phone / Toll-Free, Available 24/7

3 & up to 100 Subdomains $49.95 (USD) per additional domain
Green Address Bar
Validation Level: Extended
Next Generation 2048-bit SSL
$1,500,000.00 (USD) Warranty
128/256 Bit Encryption
Plan URL : https://www.nexcess.net/services/ssl-certificates
$299.95/yr.
CDN Keep mouse
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PriceDisk Space Transfer UpdatedFree Domain /
Allowed
CDN 250featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Support Options : Email, Help Desk, Phone / Toll-Free, Available 24/7
Server location : Australia, Denmark, Finland, France, Germany, Italy, Netherlands, Poland, Spain, Sweden, United Kingdom
Hosted domains : Unlimited

Bandwidth Overage: $0.10(USD)/GB | Asia Bandwidth Overage: $0.45(USD)/GB
Add SSL for $20 (USD)/mo

Setting up a CDN for your site is simple and doesn't require the extra step of uploading your content to the CDN. The CDN can monitor all assets sent [...]
Plan URL : https://www.nexcess.net/services/content-delivery-network
$25.00/mo.250 GB ($ 0.1/GB) / unlimited
CDN 500featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Support Options : Email, Help Desk, Phone / Toll-Free, Available 24/7
Server location : Australia, Denmark, Finland, France, Germany, Italy, Netherlands, Poland, Spain, Sweden, United Kingdom
Hosted domains : Unlimited
Plan URL : https://www.nexcess.net/services/content-delivery-network
$47.50/mo.500 GB ($ 0.1/GB) / unlimited
CDN 1500featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Support Options : Email, Help Desk, Phone / Toll-Free, Available 24/7
Server location : Australia, Denmark, Finland, France, Germany, Italy, Netherlands, Poland, Spain, Sweden, United Kingdom
Hosted domains : Unlimited
Plan URL : https://www.nexcess.net/services/content-delivery-network
$145.00/mo.1500 GB ($ 0.1/GB) / unlimited
Domains Keep mouse
over features!
Price Updated
.comfeaturesPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Support Options : Email, Help Desk, Phone / Toll-Free, Available 24/7

Whois Privacy for $5.00/year
Registering also the hole list of possible extensions, including new TLD like:
.shiksha, .doctor, .theatre, .security, .protection, .properties, .top, .corsica, .wine, .vin, [...]
Plan URL : https://www.nexcess.net/services/domains
$15.00/yr.

Contact information is managed by nexcess.net representatives support@n..., sales@n... [login] | Last company update:

Web stats

Targeting: Australia, United Kingdom, United States
Details for https://www.nexcess.net/
Website DNS: MX::aspmx.l.google.com => 108.177.119.27 ( Mountain View ) / Google LLC - google.com
MX::alt3.aspmx.l.google.com => 74.125.204.26 ( Mountain View ) / Google LLC - google.com
MX::alt2.aspmx.l.google.com => 74.125.204.27 ( Mountain View ) / Google LLC - google.com
MX::alt1.aspmx.l.google.com => 64.233.162.27 ( Sao Paulo ) / Google LLC - google.com
MX::alt4.aspmx.l.google.com => 74.125.30.27 ( Mountain View ) / Google LLC - google.com
ns3.p03.dynect.net => 208.78.71.3 ( Manchester ) / Dynamic Network Services Inc. - dyn.com
ns-1911.awsdns-46.co.uk => 205.251.199.119 ( Ashburn ) / Amazon.com Inc.
ns1.p03.dynect.net => 208.78.70.3 ( Manchester ) / Dynamic Network Services Inc. - dyn.com
ns4.p03.dynect.net => 204.13.251.3 ( Manchester ) / Dynamic Network Services Inc. - dyn.com
ns-185.awsdns-23.com => 205.251.192.185 ( Chicago ) / Amazon.com Inc.
ns-1479.awsdns-56.org => 205.251.197.199 ( Singapore ) / Amazon.com Inc.
ns2.p03.dynect.net => 204.13.250.3 ( Manchester ) / Dynamic Network Services Inc. - dyn.com
ns-832.awsdns-40.net => 205.251.195.64 ( Ashburn ) / Amazon.com Inc.
Server Software: Apache
Website IP: 208.69.120.21
IP Location Country/State/City: United states / Michigan / Southfield - see top providers in United States, Michigan
ISP Name / ISP URL: Nexcess.net L.L.C. / nexcess.net

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News

Nexcess Introduces Extended Backup Plans For Enterprise Hosting Clients - Nexcess, a leading provider of enterprise WordPress, Magento, ExpressionEngine, and vBulletin hosting, has introduced a new tier of extended backup plans that will ensure client data is kept safe and secure over the long term.
Nexcess' new extended backup plans offer dedicated server and enterprise server cluster clients a comprehensive backup solution. Enterprise clients can now opt for both ninety-day and one-year data retention plans. The ninety-day backup plan will keep daily backups of server data. With the extended one-year plan, Nexcess will keep ninety days of daily backups and one year of monthly snapshots, enabling clients to restore and access data from a much longer time-frame than was previously possible.
“Long-term data retention and availability are essential aspects of both security and business continuity management ,” commented Chris Wells, President and CEO of Nexcess, “Clients need to know that their site or eCommerce store's data is safe and accessible over ... [search all nexcess.net news]

Social Networks

https://www.linkedin.com/company/nexcess
Nexcess (est. 2000) is a Privately Held entity having 374 followers on LinkedIn and 51-200 employees, industry Internet.
https://plus.google.com/107971784894043504000
Nexcess account is having 330 followers and 0 plus one count. See recent Google+ Posts:
nexcess.net Icon
- Good news for WordPress bloggers & eCommerce merchants! Google announced that it will add an ad-blocker to the Chrome web browser next year. Read more in today's blog post... Google Chrome's Ad Blocker Could Be Good News For WordPress Bloggers And eCommerce Merchants
- "Can you imagine the consequences to your business if its domain expired, if a lucky domain watcher could replace your site with their own advertising, a drive-by download page, offer to sell it back to you at a vastly inflated price, or just redirect it Here's Why Forgetting To Renew Domain Names Is A Bad Idea
- Advertising isn't the only way to make money! On today's blog post, we give you tips on how your WordPress site can create revenue without advertising. http://nexc.es/2zAura1 Advertising Isn't The Only Way WordPress Bloggers And Publishers Can Make Money
Nexcess Blog  Using Wordpress version 4.9. Blog added on 2012 Feb, with total 326 articles, language en-US. See recent blogs summary posts:
- Google Chrome’s Ad Blocker Could Be Good News For WordPress Bloggers And eCommerce Merchants - After a couple of weeks of rumors, Google announced that it will add an ad-blocker to the Chrome web browser next year. Chrome is the most popular browser on the web with a market share of over 60%, ...
- Here’s Why Forgetting To Renew Domain Names Is A Bad Idea - In the web hosting world, two tasks essential to keeping a site up and running are routinely forgotten, renewing SSL certificates and renewing domain names. Every once in awhile, we'll hear about a bi
- Advertising Isn’t The Only Way WordPress Bloggers And Publishers Can Make Money - Readers and viewers don't like advertising. Few people visit a site because they want to see the ads. As loudly as the ad-tech industry argues otherwise, it hasn't figured out how to display relevant,

Domains trend

ReviewsCustomer Ratings

The quick stats of Nexcess profile shows a note average of 4.7 out of 10, counting 7 opinions. (few listed on the top of the page)
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(2 = 28.57%)
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(1 = 14.29%)
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Royce (royce@j...)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Everything has been fine with nexcess.net (their customer service is excellent) until 6/18/10 when all their nameservers crashed! I have approximately 10 sites, including customer sites, hosted there on my recommendation. Imagine my dismay when all the sites suddenly disappeared!

The only place I could get any information was Twitter - all the other folks on nexcess posting there about the failure.

I guess anyone can get one screwup, but please nexcess, let us know what happened and what you are doing to ensure it doesn't happen again!
Trevor Howard (thoward233@a...)
Time Hosted: 6 mo. to 1 year
Global rating
Features
Cost
Customer Relation
Control Panel
I switch almost a year ago from Host Gator. Gator's support was very hard to get a hold of. I was on hold all the time. Nexcess has great speed, always up and excellent support. Their on-line help manuals are top-notch. I would highly recommend Nexcess for any hosting needs. The price is not the lowest, but you get what you pay for. Its certainly worth it if your running E-Commerce.
Steve (Stevefree@y...)
Time Hosted: 2 to 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
The good.
I've been with Nexcess.net for a long time. There service is #1 Top notch. I cannot stress that enough. If you enter a ticket, a REAL human is on your case through email in a matter of minutes and it doesnt matter what time of day.

The service is also stable and can take peaks. They dont seem to over subscribe their servers at all.

The Bad
The cost is higher then most, the bandwidth limits are low. Thats it...
Jess (fivesix@g...)
Time Hosted: under 1 month.
Global rating
Features
Cost
Customer Relation
Control Panel
I switched to Nexcess from a shared host because I wanted a host that could withstand some of the surges and peaks in traffic my website experience.

I explained this to Nexcess and they put me on a dedicated server, dual xeon, 2.8ghz with 3 gigs of ram. At the first peak in traffic the site went down for several hours, costing me several thousands of dollars in business.

The sad part is, my website only experienced 1k visits over the course of the day, and their DEDICATED server still crapped out. My old host, Lunarpages.com could handle much more traffic on their shared servers.

Their email-only customer service was prompt but they couldn't tell me why their server crashed with so little traffic. Needless to say I canceled my service due to the poor performance, yet Nexcess still billed me for an extra month of hosting, even though I canceled literally minutes after my plan was renewed.

Nexcess and Eliterax may be work for you if your site doesn't get any more [read more...]
At the time the dell dual xeon line was the best we had. This was also before the SIP plans were created and when Magento itself was still very young and much more resource intensive than it is now. The server that they were on when they first signed up with us was a Celeron server for $49.95/month, lowest server we offered and when they learned of their upcoming traffic spike from being mentioned on the oprah show, they asked us if we could set them up with something higher to handle the spike. We provided them with a Dell 2850 with Dual Xeon processors. The server did indeed spike, I'm not sure exactly where they got the 1000 hits number from, but I have no way of knowing if that was accurate or not, but during the initial spike there was a hardware issue with the box. Within an hour the hardware issue was fixed and the server withstood the rest of the spikes that day that occurred from the show promotion. Once the day was over, they stayed on the box at no charge for several days [...]
Customer service representative (support@n..., ).

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