Neosurge review

This review cover a general impression of neosurge.com product features like reliability, support, data center, price & more. Brand #14082, listed since .

Most Recent Customer Reviews

slimtugo (slimtugo@y...)
Time Hosted: 6 mo. to 1 year
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The worst webhosting service ever
They have the worst service ever. Everyone should stay away from them. Am only stuck with neosurge since they refused to refund me and I don't just no where to lay my complaint. I have email evidence to support my claim. From my experience brian is doing this as a part time job since it takes more 72 hrs to receive a response from him and that's if the respond at all.

Everyone should look somewhere else or sue them.
Charles (-no email-)
Time Hosted: under 1 month.
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This is a scam. Someone was always available on chat before I signed up and now I am not even getting any response. The password I was provided to access my account did not work. They obviously are making money by not providing what they promised.
Mahesh (mahesh_p_k1@y...)
Time Hosted: under 1 month.
Global rating
VPS in minutes?
I signed up because of cheap price and ask you to go have a coffee and by the time you are back your vps is ready. i finished my coffee , lunch, dinner still no sign of vps. after 3 days i emailed them and they promised to have me setup in less than 12 hours. its been 24 hours now and i finally had to cancel my account
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Overview

About Neosurge

Neosurge is a leading provider of hosting and managed services for today's internet. Our main priority is to provide complete customers satisfaction by providing the most extensive customer support combined with the latest cutting edge technologies with the best possible pricing. Our company has been built from the ground up to provide superior hosting options for all levels of customers (personal sites to high end e-commerce platforms). From our free software selections, top quality datacenter with high-performance webservers and experienced technical support, Neosurge is the premier choice for your webhosting needs.

Neosusurge was formed in 2002 with a mission of providing unparalled customer satisfaction in the webhosting industry. Our network of technicians combines dozens of years of professional IT experience to provide a wealth of services ranging from basic virtual hosting all the way to clustered enterprise dedicated hosting solutions. Neosurge is an independently owned and profitable company that experiences continual growth every month.

Powerful Cheap VPS Hosting

Immediate Activation
Within five minutes of successful payment completion, all accounts are provisioned. Get started instantly!

Dedicated Resources
We utilize Xen based virtualization technologies. This allows us to guarantee that you will be able to use the CPU, ram and disk you pay for.

Full Server Control
Each VPS comes with full root access and the ability to install whatever software you like.

Instant Scalability
Start with a small plan and upgrade anytime to increase resources for your VPS.

Choice of Location
With operations in two geographically dispersed datacenters, you can choose the location closest to you or manage VPS in our multiple locations through the same control panel.

Simple Control Panel
Boot, reboot, shutdown, reinstall operating system and even use a browser based SSH client to manage your VPS through our powerful control panel.

Integrated Backups
Every sysadmin knows how important keeping their files backed up is. That's why we've integrated the ability to create a snapshot style backup of your entire VPS.

rDNS Management
Full control to setup your rDNS entries through our control panel. No more waiting to get your VPS fully ready for production!


Choice of Location

We provide services out of two state of the art datacenters located in Chicago, Illinois and Fremont, California. This page provides ip's to ping and test files to download for each location. The files are being served from a neo-1 VPS to ensure real world performance.

Chicago, IL Datacenter
Fremont, CA Datacenter

Affordable Price

We have the most affordable rates for Xen based VPS hosting on the internet anywhere. By owning our own equipment and keeping our costs as low as possible, we pass the savings on to you.

Expert Support
Be setup within minutes, literally.
Once payment is complete, grab a cup of coffee and by the time you return your VPS will be fully active and ready for your use.

neosurge.com Screenshot
Website research for Neosurge on August 28, 2011 by WebHostingTop

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PlansWebsite Products

Linux - Dedicated Keep mouse
over features!
PriceDisk Space Transfer UpdatedFree Domain /
Allowed
Atom 330 Dual Core featuresUnmanaged$89.00/mo. 500 GB2 TB
Intel Core2Dou featuresUnmanaged$129.00/mo. 250 GB2 TB
Intel Core 2 Quad featuresUnmanaged$169.00/mo. 500 GB2 TB
Linux - VPS Keep mouse
over features!
PriceDisk Space Transfer UpdatedFree Domain /
Allowed
Neo-1 featuresUnmanaged$6.00/mo. 5 GB200 GB
Neo-2 featuresUnmanaged$13.00/mo. 15 GB450 GB
Neo-3 featuresUnmanaged$25.00/mo. 30 GB900 GB
Neo-4 featuresUnmanaged$49.00/mo. 60 GB2 TB
Neo-5 featuresUnmanaged$89.00/mo. 120 GB4 TB
Neo-6 featuresUnmanaged$129.00/mo. 200 GB6 TB
Neo-7 featuresUnmanaged$159.00/mo. 280 GB8 TB
Neo-8 featuresUnmanaged$189.00/mo. 370 GB10 TB
Neo-9 featuresUnmanaged$225.00/mo. 370 GB10 TB
Neo-10 featuresUnmanaged$239.00/mo. 520 GB14 TB
Linux - Shared Keep mouse
over features!
PriceDisk Space Transfer UpdatedFree Domain /
Allowed
Silver  $7.00/mo. 10 GB250 GB
Gold  $10.00/mo. 15 GB500 GB
Platinum  $15.00/mo. 20 GB1 TB

Marketing information is managed by brian@neosurge.com [login] | Last company update:

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Targeting: United States

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Social Networks

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ReviewsCustomer Ratings

The quick stats of Neosurge profile shows a note average of 5.5 out of 10, counting 10 opinions. (few listed on the top of the page)
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Miguel (tkdsite@y...)
Time Hosted: 3 to 6 months
Global rating
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I was tempted by the cheap VPS deals and looked at the BBB site for a review based on a few of the ones I read. They have an A+ rating. I was thinking that some of these are fake reviews by competitors and figured I'd try it for a month, no major loss.

In short, amazing service, they are dedicated to making sure you're running. The problems most of these people seem to have is because they don't know what they are doing. If you want your hand held and don't anything about putting up a website, go pay more money for shared hosting and watch your site crawl. This is an amazing deal for cpanel or barer bones hosting still with a VPS control panel and uptime and speed are top notch, unbeatable at this price.

So far almost 5 months without a hiccup, except once had a little problem with mail but ended up being a little hard disk corruption and they even fixed that for us too. Everything working smoothly. Easily the best VPS hosting I've used and I've been through more than a [read more...]
D. Hand (eyes2design@g...)
Time Hosted: over 3 years
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QUOTE FROM ANOTHER REVIEW POST:
"Stay away from this people! It was my mistake. I SHOULD've read the reviews and their F rating on the better businesss bureau."
END QUOTE.

I relize that people make mistakes or get emotional. I looked into this serious claim because it is easy to verify. I was not surprised to find that the actual Chicago BBB rating is A+. I like this review site, and I feel it needs some defending from inaccuracy.

FROM THE BBB SITE:http://www.bbb.org/chicago/business-reviews/internet-web-hosting/neosurge-web-solutions-in-chicago-il-88083057
"Based on BBB files, Neosurge Web Solutions has a BBB Rating of A+ on a scale from A+ to F."

We have been with Neosurge for 3 years with only a few incidents that we felt were not out of the normal. We got exactly what we wanted -a full gig of ram -a clean VPS server with no funky ad-ons, all in a fast box -This is real root access VPS -it is not made for the weak minded, the inexperienced, or total noobie.

To be [read more...]
Mo (armchairdictator@h...)
Time Hosted: over 3 years
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Neosurge runs one of the best VPS services in the country with fantastic price plans, speedy servers and top notch support. I used to do some hosting with OLM and other large places and found that they are not comparable to what I get here. If I ever have a problem with the VPS, which is rare, they fix things very quickly. They have full cpanel offered. I don't know what else you can want.

Looking at the 2 bad reviews, they are from people who used Neosurge for two hours!!! LOL. I'll bet they are from competitors. Send me an email if you want. I'm a real customer and person.
Mikey (mikey@h...)
Time Hosted: over 3 years
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I first started using Neosurge in 2006. I was on a very basic plan with no needs. Between 2006 and now, my needs have grown to requiring a very specific feature set with scalability to handle thousands of users a day watching videos and interacting in a vibrant community. I've used Neosurge's shared hosting, dedicated server, and now am on a VPS.

Neosurge VPS has been by far the most powerful experience with its ease of use. How is a VPS easy? Well, even though I had been a loyal customer for over three years at the time, when I decided to switch to VPS I spent a lot of time shopping around and trying out a variety of different web hosts. NONE of the other webhosts were able to offer the amount of features, personalization, and excellent customer service that the team at Neosurge offers. Neosurge has some of the best support I've experienced with any company my business has used. There is a quick turnaround time, fast solutions, and followups to make sure everything is ok. [read more...]
John Kagan (tkdsite@h...)
Time Hosted: 2 to 3 years
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I read the reviews here and these jokers sound like they have ADD. Some guy is losing his mind that a glitch in setup wasn't fixed within hours of when he signed up (perhaps at 1am, who knows) and then he decided to cancel hours later because... well... who knows? Then he logs in and it's all magically working. And then he has to challenge Paypal to get his money back if he never used the site? Why don't I believe this? The second guy uses the owners name and he just says "nothing worked" - and then cancels the service hours later. Why don't I believe that NOTHING worked? Have you ever troubleshooted your own stuff?

Anyways, I'm not Neosurge. I'm not related to Brian. I've just hosted with them for a couple of years and I've got to say that the guy is totally dedicated and the price/performance ration is top value. If he misses anything, which is incredibly rare, he has made it up to me and other clients. I know a bunch of them. Our site does some serious traffic and has worked [read more...]
David (-no email-)
Time Hosted: under 1 month.
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Cost
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Signed up as I had a server down and needed to get a replacement up ASAP so a cheap VPS solution with "Instant Activation" sounded perfect.

Only problem was the "Instant Activation" NeoSurge advertised was far from instant. They instantly took my money but after two hours there was still no sign of a VPS server.
I contacted support and recieved no response for hours, by which time I decided to go elsewhere as I still needed to get a server up ASAP.

I also contacted billing saying I no longer needed the service and requested a refund, after several days I recieved no response (except for an automated one saying my ticket was closed due to inactivity).

I have since logged in to find the server has magically started working, but I never recieved a response to either my technical request or refund request.

Sadly I have had to raise a problem via PayPal to try and get my money back that way, really shouldn't come to that!


Shockingly bad service, don't use at any cost!
Jay (choloconsultancy@g...)
Time Hosted: under 1 month.
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I signed up with this service lured by the low prices.

TO make a long story short nothing was working, I rebooted, reinstalled, even upgraded all in a spam of 1 to 2 hours.

Even with Brian's assistance it just wouldnt work!
So I gave up.

Within 2 hours, of having started excited with my purchase? I ended up soo disappointed that nothing worked.

Im currently asking for a refund. Its only fair I didnt event get the damn thing to work!
Guess what they're doing?
All of a sudden they disappeared and would not reply to my REPEATED requests for a refund!

Stay away from this people!
It was my mistake. I SHOULD've read the reviews and their F rating on the better businesss bureau.

Right now im just hoping they return my money.
I cant believe businesses like this are still allowed to exist!

STAY AWAY!
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