nativespace review

This review cover a general impression of nativespace.com product features like reliability, support, data center, price & more. Brand #9873, listed since .

Most Recent Customer Reviews

Andrew Prescott (andrew.prescott@v...)
Time Hosted: over 3 years
Global rating
Features
Cost
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Happy to recommend Nativespace
I have used Nativespace hosting services for approximately six years and have always been impressed with the prompt and helpful service. At one stage we had more than 40 sites hosted with them. The only issue we had was with a series of Joomla websites being hacked but they were able to solve that even though the issue was Joomla not Nativespace. It took a bit of getting used to the Helpdesk but the replys are so prompt that it negates the need to pick up the phone and infact is often quicker as there is no waiting around. Overall we have been very pleased with Nativespace
Marcus J Wilson (marcusjwilson@g...)
Time Hosted: over 3 years
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Very high quality hosting and support
I have hosted all my websites with NativeSpace since 2009 - first with the basic package, then with the Multi package, and now on a NativeSpace Virtual Server.

Throughout my time with NativeSpace, I've found their service to be exemplary. Response times to tickets is speedy, and all my queries and problems have also been resolved professionally and quickly.

Uptime is also superb - 100% since in the last six months since I went with their Virtual Server.

Couldn't be happier.
Ray Hemingray (ray@r...)
Time Hosted: over 3 years
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A responsive, professional service
I have been with Nativespace since 2002, following a recommendation, and I have a multi-domain package. I have always been impressed by how quickly the staff respond to and resolve issues. They are always courteous, professional, and above all patient, and explain clearly what the issues are and, where necessary, what action I need to take. They also go the extra mile. For example, when I wanted to install Joomla 2.5 on a new server, before Joomla 2.5 was available for automatic installation from cPanel, they offered to install it for me. With the advent of their new web site, it is clear that they are constantly striving to improve the services they offer. I am a very satisfied customer and would recommend Nativespace to anyone.
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Overview

About nativespace

Our mission is to provide the highest specification UK web servers, backed by the highest level of customer service at an affordable price. We have always been customer focused from the ground up so we not only invest in the best technology but we also offer a comprehensive range of products and services to give our customers everything they need to grow their businesses with us.

nativespace expert systems administrators and technical staff handle any issue or question you may have within an average of 30 minutes, 24 hours a day. You will always deal directly with an expert because we do not employ 'Tier 1' support staff.

nativespace only invest in cutting-edge enterprise grade hardware. Our Hewlett Packard (HP) and SuperMicro servers house 8-Core CPU's and 4-8Gb RAM with RAID5 and CDP as standard.

We own, maintain and manage all of our hardware which is housed on our lightning fast network in London.

nativespace have won many industry awards for our reliability, service levels and 99.9% uptime guarantee.

Our nativeneutral carbon offsetting policy enables us to offer you responsible, environmentally friendly hosting- plus we absorb all of the costs so it doesn't cost you a penny to be 'green'!

Our services are seamlessly scalable. From shared hosting all the way through to dedicated servers, we grow with your company.

For more information about nativespace products and services please visit our website or get in touch!

nativespace.com Facebook Cover
Website research for nativespace on June 7, 2013 by WebHostingTop

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PlansWebsite Products

Linux - Shared Keep mouse
over features!
PriceDisk Space Transfer UpdatedFree Domain /
Allowed
Premier featuresDisk Space:2 GB
Bandwidth:20 GB
Email Accounts:50
Databases:4
Number of Websites:1

cPanel 11 - Advanced Control Panel
SpamAssassin - Powerful Spam Filter
Fantastico DeLuxe Auto-Installer (45+ Scripts)
POP3 & IMAP Access
Webmail (2 [...]
Plan URL : http://www.nativespace.com/web-hosting/
$4.65/mo. 2 GB20 GB
Professional featuresEmail Accounts: 200
Databases: 25
Number of Websites: 10


cPanel 11 - Advanced Control Panel
SpamAssassin - Powerful Spam Filter
Fantastico DeLuxe Auto-Installer (45+ Scripts)
POP3 & IMAP Access
Webmail (2 Powerful Packages)
Unlimited [...]
Plan URL : http://www.nativespace.com/web-hosting/
$7.74/mo. 4 GB40 GB
Business featuresDisk space: 8 GB
Bandwidth: 80 GB
Email Accounts: Unlimited
Databases: 50
Number of Websites: 20

cPanel 11 - Advanced Control Panel
SpamAssassin - Powerful Spam Filter
Fantastico DeLuxe Auto-Installer (45+ Scripts)
POP3 & IMAP [...]
Plan URL : http://www.nativespace.com/web-hosting/
$15.50/mo. 8 GB80 GB

Contact information is managed by nativespace.com representatives office@nativespace.com , marketing@nativespace.com , marketing@nativespace.co.uk [login] | Last company update:

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News

Newtek Redesigns Website - Newtek Web Hosting (www.newtekwebhosting.com) has unveiled a newly redesigned website that focuses on quick site navigation, usability, and increased resources for small businesses, developers and web hosting resellers.
According to Newtek Web Hosting's Thursday announcement, its new website is designed to give users one click access from any page to its wide variety of plans including shared, VPS, and dedicated hosting plans, as well as the company's line of business services, including electronic payment processing, small business lending and insurance services."We went straight to customers to find out what they wanted to see in our redesign," Newtek Technology Services president and chief operating officer Bob Cichon said in a statement. "We determined, through our own market research, that our website needed to be resourceful to the technically savvy, such as IT professionals and developers, but also accessible to everyday consumers, like small business owners."Newtek Web ... [search all nativespace.com news]

Social Networks

https://www.linkedin.com/company/nativespace
About: Award winning UK Website hosting and cloud hosting services - for every budget. Nativespace is a UK based hosting provider that was established in 2001.As a leader in the field, the company was awarded first place in the Web Host Directory, as the number 1 Unix Hosting provider. Nativespace provides comprehensive solutions, from shared website hosting and domain name registration, to VPS cloud services and reseller packages. Our wide range of products and services ensure that customers have everything they need to grow their online presence. Furthermore, all our services are supported 24/7 by a friendly and experienced team.Our mission is to provide the highest specification of server technology combined with the highest level of customer service. We have always put our customers at the centre of what we do and we only invest in the highest quality solutions. Nativespace is a subsidiary of Netscan UK Ltd, a privately held company based in London.
Nativespace (est. 2001) is a Privately Held entity having 20 followers on LinkedIn and 2-10 employees, industry Information Technology & Services.
No official account on Google+ yet!
http://www.nativespace.com/blog/

ReviewsCustomer Ratings

The quick stats of nativespace profile shows a note average of 8.7 out of 10, counting 23 opinions. (few listed on the top of the page)
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Alex Hall (alex@a...)
Time Hosted: 3 to 6 months
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Five Star service in every sense
I've used Nativespace for over 6 years now for my website, emails and FTP hosting. The team are remarkably helpful and always go the extra mile, which for a non techi person like myself is priceless! Everything always works like a dream and if I get stuck I just give them an email and hey presto... I would definitely recommend them and have already done so, so if you're thinking about it - don't waste your time - just give this guys a go.
lesley2008 (lesley@c...)
Time Hosted: 2 to 3 years
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Brilliant set up and support
I have been a client for over 6 years and my IT knowledge is poor so I rely on support and back up when things happen I do not understand, not that anything has gone wrong I just need advice and I get the advice and response I need. If there has been a problem it has always been quickly resolved. I've never had a problem and have recommended to others who I believe are also happy"
lucynturner (lucy@l...)
Time Hosted: 2 to 3 years
Global rating
thank you native space
I run my own business and I am a one man band so I have to do everything myself. I struggle with the computing side of things and have had to ask some really dumb questions. Native space are always extremely patient , friendly and reply very quickly with clear instructions. Never have they made me feel stupid for being so computer illiterate. Thanks native space : ) "
Picturehouse (mojopin79@h...)
Time Hosted: 1 to 2 years
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Great service and support
We moved to nativespace in 2012 due to their competitive pricing, great presentation and we felt they were the ideal match for our web developer's creativity.

The support was quick and helpful when it came to setting up new email accounts and guiding our web developer through the cPanel and database setup for the website

We were very impressed with the prices for SSL which we needed for our new Facebook canvas page, and so this was a big USP for nativespace. Nativespace worked with our web developer to install and setup the SSL for us on the server, going above and beyond what many companies would do.

Due to audience development, marketing and improved film programming we have seen a huge increase in traffic this year, and when needed nativespace have supported us and upped our bandwidth usage accordingly.
Russell Richardson (russell@c...)
Time Hosted: 3 to 6 months
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Secure and helpful hosting
Im a website designer and Ive been recommending nativespace for my small business & artist website to manage all their hosting. My clients seem happy with the ease of use and how the customer portal allows you to manage email account, ftp and databases without having to use or login to cPanel.

Would recommend for for web designers /developer looking to let someone else manage client billing/renewal and just concentrate on the important stuff, build create looking websites with ultra fast and affordable web hosting based in the UK.
zoltanb (web-hosting-top@z...)
Time Hosted: over 3 years
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Avoid Nativespace!
I've had over 10 websites hosted at Nativespace since 2007.
I used to recommend it to everyone as the customer service was excellent and the servers were(!) fast and reliable.

Unfortunately this has all changed over the years and Nativespace had become one of the worst Isp-s.
I have now left Nativespace and migrated all my sites to different providers.

Here's why:

- Every now and then Nativespace Ip-s get blacklisted by spam filters. I had several complaints from my customers and several automated responses from mail server stating that my mail has not been delivered as the server's Ip address has been blacklisted.

- The uptime is far from 99.9%. It's about 70%. In the last 3 months there were hardly any days when my servers didn't go down, sometimes for several hours.

- Paypal IpN callbacks are blocked on some of the servers. If you are thinking about selling something on your site in the future, I recommend finding a different provider.

- Nativespace [read more...]
Alan Secker (alan@a...)
Time Hosted: 6 mo. to 1 year
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Problem handled well
I recently had my email address hi-jacked. i.e. Millions (apparently) of spam emails appeared to be emanating from it. I only saw the undeliverables. On one day I had to delete over 4,000. After a day or two I could no longer send. After thrashing around, I contacted nativespace. It wasn't their problem but the treated it as if it was. They didn't solve it but the work they did narrowed down the problem. I cannot really fault them and I certainly like cpanel.
Tony Winyard (winyard@b...)
Time Hosted: 2 to 3 years
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I have been very happy with nativespace for the past couple of years. They respond to customer service/support tickets extremely quickly and are very helpful.
I am on the "Professional" package which meets my needs. The price structure seems reasonable compared to the competition.
The uptime seems to be very good.
Phil (info@g...)
Time Hosted: 6 mo. to 1 year
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Nothing but praise for these guys, I was very tentative and did a lot of homework before committing to a re-seller account so that I could privately set up my clients with their own custom solutions and avoid any inflated or limited features from big companies.

Their support has been patient, informative and quick to respond to the more technical aspects of hosting, sometimes they have even rectified the problems themselves and then informed me as to how to proceed in the future.

The pricing structures are competitive, they are not the cheapest, but this also reflects the quality of their service, I would prefer to spend a bit more and feel as secure and supported as I have than skimp and sink.

I would summarise and say that I hope nativespace don't get too big for their boots and instead, continue to provide the excellent service and great technical knowledge that has supported me as a strong backbone in my web design business.
Adam Nash (adamnash.ec@g...)
Time Hosted: over 3 years
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Simply the best hosting company in terms of service, quality, reliability and support. I have setup 42 of my clients over the last four years with Nativespace directly because it is so easy for them to manage. Technical and customer support is just phenomenal.

Just a quick note about the Features rating. It has become a recent requirement for me to run a python framework on my new homepage as I will be using a web application programmed in Django. Even though Python support was shown on Nativespace' web site they are unable to allow SSH access to shared hosting. This currently makes it almost impossible to enable most types of Python framework. THIS IS NOT UNIQUE TO NATIVESPACE. Most other shared hosting providers will also not support this kind of access on shared hosting unless the company specialises in Python hosting. There are some very well known large hosting companies who advertise Python framework support. I have had 7 hosting accounts between these companies and unless [read more...]
Adam Bankin (web-hosting-top@a...)
Time Hosted: over 3 years
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I've had two sites with nativespace for almost four years now and always found them to be quick, reliable and helpful. I thoroughly recommend them.
Ayub Malik (ayub@3...)
Time Hosted: over 3 years
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I have several sites with Nativespace. It is really easy to register and setup a website. The process is pretty quick too. Settings are provided to setup up your email as well and this is a bonus if you are not a techie!
The control panel makes it easy maintain the site once its up and running, and I can view the number of times that I people have visited my site.
I sell items online and this is pretty easy to get going too.
All in all good value for money!
Dirty Local (john.lawson@i...)
Time Hosted: 2 to 3 years
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I've nothing but good to say about Nativespace - the hosting service is as good as you'll find, and the technical support better than anything you'll get elsewhere. I'm an IT numpty and can still do pretty much what I need to do with help there when I need it.
The guys running it seem really genuine as well.
Leigh M-J (-no email-)
Time Hosted: over 3 years
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Nativespace have been hosting my site for a few years now and I have no complaints. The turn-around for support is excellent, not that much needs doing most of the time. The cpanel interface is really easy to use and gives loads of flexibility - the email, simple websites and the more complex stuff is easily managed through this system. These guys will even help you out if you run into real problems that you just don't understand - in my case normally user too stupid errors!
Rory Deighton (rory@s...)
Time Hosted: over 3 years
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Small E Commerce business- we've been with Nativespace since we started 4 years ago. Technical support is excellent, customer service is excellent and I can remember 30 mins of downtime in a 4 year period.
Ruth Edmondson (ruth@s...)
Time Hosted: over 3 years
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If you want reliability, minimum downtime at a reasonable price these are the people to go with. We have been hosting our site with them for over 5 years and have never had any problems. Their customer support setup is great. I have forgotten passwords on occasion and was able to retrieve them with the minimum delay. The customer support guys always get back to you within a few hours. I would highly recommended nativespace to anyone looking for web hosting solutions.
Barney Rubble (smanolo@h...)
Time Hosted: 6 mo. to 1 year
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Have been using these guys for the last 7 months or so. Really good service, never had any problems with downtime etc. and they usually get back to you very quickly if you have any problems. Highly recommended.
Paul Simpson (paul@r...)
Time Hosted: 6 mo. to 1 year
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I've had my website hosted by Nativespace for just over six months having used them in the past. I was more than happy to use them again as they were great last time and I have not been disappointed. The whole process is made very easy by them and everything has been dealt with in a friendly and professional manner. Customer service is great and any email queries are responded to quickly - especially back ups when I have messed things up!
I would agree with the previous reviewer that the cpanel is easy to use and that they offer great value for money.
Sij Hussain (sij@t...)
Time Hosted: 1 to 2 years
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I've been using these guys for a couple of years now, just for my own little music website.

I'm not a technical person and they were really good setting up the domain name and stuff for me.

They even helped me with the design of my website, at no cost(!), when I had some problems and it's really easy to maintain your website using the control panel (CPanel).

I've lost my login password a couple of times and have actually managed to speak to a human being over the phone (not an Indian call centre thank god! No offence....)

All for the princely sum of £3.99 a month! Top guys.
William Caskey (bigwongton@l...)
Time Hosted: 6 mo. to 1 year
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Nativespace are noting more than a bunch of crooked con artist fraudsters.

After a very frustrating year of trying to host my websites with these horrible muppets I tried to transfer my hosting to another company.

They prevented me from transferring my websites and have essentially stolen them. To add insult to injury they illegally retained my credit card information and made fraudulent charges on my card.

PLEASE FOR THE LOVE OF DO NOT USE THIS COMPANY THEY ARE NOTHING MORE THAN A BUNCH OF CRIMINAL CON ARTISTS MASQUERADING AS A WEB HOSTING COMPANY. AVOID LIKE THE PLAGUE !!!!!!!!!!!!!!!!!!!!!
Hi, We just wanted to provide some detail on this.

The post in question is from a customer who had an active hosting agreement with us, which he did not cancel.
Once the hosting package came up for renewal, an invoice was generated (as is normal) and payment made by the customer via his agreement with WorldPay (which he signed up to and naturally has full control over). As with nearly all hosts, this is similar to a direct debit scheme where the renewal fee is automatically paid as per the terms of the agreement for the hosting. WorldPay are operated by The Royal Bank Of Scotland in the UK - one of the largest payment providers in the world that provides full management to the customer of every aspect of their payment agreement.
It transpires that this customer had used a friend/relatives card and details to sign up with, along with their details for the WorldPay agreement.
Once the customer in question recieved the invoice and payment was made, rather than simply contact us and [...]

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