NamesAreCheap review

This review cover a general impression of namesarecheap.com product features like reliability, support, data center, price & more. Brand #14204, listed since .

Most Recent Customer Reviews

oorani (oorani@y...)
Time Hosted: 1 to 3 months
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great hosting site
Great domain hosting website, affordable and customer service was quick, responsive and friendly. Never had any issues.
keithdrury (keith.drury@g...)
Time Hosted: over 3 years
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Later report on no contact for 3+ weeks
I wrote a report here hinting that maybe Namesarecheap might be going bankrupt or getting bought out and I got no response form them for 23 days. Today I DID get a phone response and credit and Ron Bautista one of the primaries of NAC says they are NOT going bankrupt but have had glitches this month (March 2013) in responses. In all his response was as satisfactory as I had known for the previous 10 years, though I have already moved hosting services, but felt to be fair I needed to respond to my own crituque.
Keith Drury (keith.drury@g...)
Time Hosted: over 3 years
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Great company until 2012
I have had hosting at NAC for almost a decade but in 2012 things went south and for three weeks I have been trying to get a response from them... tickets and phone calls get nowhere. Names Are Cheap is acting a lot like a company that is going bankrupt... that scares me--three weeks of being ignored after their unilaterally upgrading me to gold without my permission, that sort of thing... so I have to head elsewhere for hosting service--I gave them a month to respond... and the single response I got during that time was an email message telling me to call a number--which was voice mail promising to return my call--they never did. So sad... they were once a great company... maybe competition has put them on the ropes? Whatever, I now have to go elsewhere--I need responsiveness quicker than a few weeks. March 26, 2012.
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Overview

About NamesAreCheap

NamesAreCheap.com is a pioneer in the domain registration and web hosting industry and has been providing service since 1997. Our group of certified technicians, programmers, and engineers are here to assist you. We provide a broad range of IT services, including remote server administrationWe have served over 25,000 customers, including Fortune 500 companies, e-commerce marketers, leading advertising agencies, new and traditional media sources, domain resellers, and financial institutions.NamesAreCheap is a member of the Better Business Bureau and of Dun and Bradstreet.

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Website research for NamesAreCheap on September 8, 2009 by WebHostingTop

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https://www.linkedin.com/company/namesarecheap-com
About: NamesAreCheap.com provide cheap domain name registrations, cheap web hosting, SSL, cheap domain renewals, domain transfers, free email and domain forwarding, free homepage with no ads, whois privacy, IPv6, DNS, Google Apps integration. NamesAreCheap hosting division are known for it's 99% hosting up time since 2000 serving shared hosting, semi-dedicated, dedicated servers, with 24/7 support and server monitoring.
NamesAreCheap (est. 2000) is a Privately Held entity having 2 followers on LinkedIn and 2-10 employees, industry Information Technology & Services.
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Team (jot@j...)
Time Hosted: over 3 years
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In response to the same review from Ann Pallo aka anndroid.net - AI: Anndroid Interactive, LLC. listed in Badbusiness.org

In response to Ann - anndr0id[at]gmail[dot]com (a.k.a. April Pallo):

-Our 100% network uptime is promised to our own hosted customers, not to registrants who have their host elsewhere.

-WE ARE NOT HOSTING any of April Pallo's websites, and we did not execute April Pallo's change of DNS; she did.

-April Pallo should had been advised by her host that her change of DNS would cause downtime.

-Despite her demands, there was nothing we could do to speed up the process of propagation (change of DNS). There was no error; the desired nameservers were there. There was nothing for us to do, and she had only to wait until propagation was complete. Instead, she became combative and continues to be.

April Pallo blames our staff for her mistake, yet we stayed with her on the phone and explained to her that her nameservers were in place and that propagation [read more...]
ann (anndr0id@g...)
Time Hosted: over 3 years
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100% uptime is a false claim, domain name cost has gone up by at least $2 every year, website administration does not work, and customer service is a joke.

I have used NamesAreCheap, an RBConnect, Inc. Company, for several years to manage my domains. I recently switched hosting providers and used the bulk management tool to change DNS servers for all my domains on 2/3/2011 using their website administration. All servers were successfully changed and I confirmed the domains were pointing to my new name servers. On 2/5/2011, I noticed my websites had gone down. I contacted my hosting company and verified with their educated technical support the problem was with my registrar (NamesAreCheap). I attempted to log into my NamesAreCheap account however when I tried to use the admin functions to change my DNS, the website was broken and returning error messages. I phoned NamesAreCheap technical support to address the problem, and the support attendant, whom claimed his name was "Ron" was [read more...]
In response to Ann - anndr0id[at]gmail[dot]com (a.k.a. April Pallo):

-Our 100% network uptime is promised to our own hosted customers, not to registrants who have their host elsewhere.

-WE ARE NOT HOSTING any of April Pallo's websites, and we did not execute April Pallo's change of DNS; she did.

-April Pallo should had been advised by her host that her change of DNS would cause downtime.

-Despite her demands, there was nothing we could do to speed up the process of propagation (change of DNS). There was no error; the desired nameservers were there. There was nothing for us to do, and she had only to wait until propagation was complete. Instead, she became combative and continues to be.

April Pallo blames our staff for her mistake, yet we stayed with her on the phone and explained to her that her nameservers were in place and that propagation takes time when a change of DNS has occurred.

-Our terms state that domain registrations and renewals are not refundable, [...]

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