My Hosting review238 user reviews, 1 support response, 1 testimonial, 15 products, 5 promotions, 5 social accounts, 15573 domains, 10961 hosted, Alexa #206552, listed 2005 (#1436)
Most Recent Customer Reviews
Their website advertises a 2 hour set up time to start a reseller VPS account with Plesk. In reality, I waited more than 2 full days and called for support more than once to tell them the set up didn't complete correctly. Once it was finally set up, I found Plesk to be impossibly slow and it only worked for 20 minutes before it crashed with the error '503 - Service Not Available'. After more support calls, I waited 2 or 3 more days and nothing changed. I asked for a cancellation. Suddenly, a customer relations guy called me and I said 'if you can fix this today, I'll consider staying on'. I was assured it could and would be done. It wasn't. A further 2 days later, my control panel was still broken. On top of all this, I was bombarded for days with incomprehensible 'failure notice' emails related to the broken control panel - about 300 in all. I found it ironic that every few minutes I was reminded of their failures via email. I put in a second cancellation request and a second [read more...]
If you need help don't even try. They have the worst customer service and technical support of any hosting company I've ever used. When told I could't access my server because the root password they gave me sucks they told me to .... wait for it ... access the server and create a new user to... you guess it! - access the server. Jeez.
Been using the service for years - always pleased. Customer support is Very helpful and is always friendly.
In today's competitive marketplace, a company's web presence and information systems are critical to their success. myhosting.com completely understands this and stands by its mission to provide superior value to our customers by providing quality products and services that effectively and efficiently utilizes the most current Internet technologies.
myhosting.com is continually developing relationships with strategic partners worldwide to further our objective of servicing our customers better with more reliable and dependable technologies and services. All of our Partners provide leading technology and services that enable myhosting.com to rapidly deliver an increasingly larger selection of solutions to our customers.
myhosting.com is a registered trademark and brand of SoftCom Inc. - a privately held company headquartered in Toronto, Canada. In addition to offering hosting services through the brand myhosting.com, SoftCom owns and operates the leading web-based email retrieval system - mail2web.com.
Why Choose myhosting.com
Our management team has worked together for many years, and each has well over a decade of experience in the web hosting industry. Our employee turnover rate is unusually low for a similarly sized company in our sector. This can be directly attributed to the passion that we share for the web hosting industry. We love what we do!
Web Hosting Experience
We have over 12 years of experience in the web hosting and email hosting industry. Whether it is web hosting, Hosted Exchange, SharePoint Hosting or even Virtual Server Hosting, we have the knowledge and know-how to provide the services to keep our customers happy and help them be successful in their own businesses.
Reliability, Redundancy & Security
All of our equipment is housed in state-of-the-art Equinix and Earthlink data centers. With the latest and greatest in physical and network security measures, in a fully redundant environment, you can rest assured that your important data is kept safe. And all of our web hosting, email and collaboration solutions are built on redundant Cisco network equipment, and the latest Dell servers and Network Appliance storage units.
All of our hosting services are backed by our 100% Service Level Agreement (SLA). For our Web Hosting and SharePoint Hosting services, this guarantee provides you with up to a full day credit for every 1 hour of service interruption. Our Hosted Exchange Email SLA provides you with a 100% Server uptime as well as 100% Network uptime.
24/7 Customer Support
Our Customer Support and Account Management teams are located in our North American offices. They are highly trained and are available 24/7, 365 days per year by phone, email and chat. With customers all around the world with different requirements, we recognize that we must be available when you need us.
Our hosting plans include everything you need to get your personal or business website online and manage with ease. We offer a unique breed of shared web hosting powered by our onCloud automation platform. FREE Domain Name included with all plans!
Virtual Private Server Hosting (VPS) empowers your SMB business, development environment or reseller business with all the tools and resources you need.
Ultimate flexibility with software options across all operating systems with various control panel & billing platforms.
Find the level of control you require between the extensibility of Parallel's Virtuozzo Containers or the fine grained operating system control of Windows Server 2008 powered by Hyper-V virtualization.
Performance & Reliability
* Powered by Dell PowerEdge Servers
* Cisco Systems Network Equipment
* Fully backed up and Fault Tolerant RAID disk arrays
Benefit from our Virtual Private Servers (VPS) without the headaches of maintaining server hardware and availability.
Multiple State-of-the-art Facilities
Our web servers are housed within Equinix and Earthlink Enterprise Data Centers located in Toronto, Canada and Rochester, NY, USA respectively. Web servers are directly connected to world-class fibre optic networks which ensure that your web site experiences superior performance in a fully-redundant and secure environment.
myhosting.com deploys and maintains the latest in web server technology. All web sites are hosted on Dell web servers running Dual Quad Core Processors with 16 GB RAM and backended with NetApp Storage arrays. Speed, reliability and performance define myhosting.com's web server technology.
Because access to the data centers isn't only physical, myhosting.com provides customers an unparalleled level of security via virus protection, enterprise class firewalls with a layered architecture, real-time security alerting using intrusion detection scanners, and 24 hour monitoring from our Certified Information Systems Security Professionals.
myhosting.com knows the importance of your data and that is why our Data Centers implement security measures including card access, 24-hour security guards and continuous camera surveillance inside and outside the building. This allows us to assure our hosting customers that unauthorized personnel are never in contact with any of our web servers.
myhosting.com Data centers are built with 100% power availability as a key objective. Diesel powered generators coupled with backup UPS (Uninterruptible Power System) allows myhosting.com to provide highly reliable and available hosting services.
Constant Cooling System
The HVAC cooling systems ensures that myhosting.com servers operate in ideal conditions. Multiple A/C units provide cooling and humidification to the room and are rated for 100% design load redundancy. The following room conditions are maintained: Air temperature: 21 - 24 C (70-75 F) ; Relative humidity: 45% - 55%
By combining bundles of fiber optics with the redundant network engineering on multiple tier 1 service providers, our networks are able to create alternate routes for data transmission. This maximizes the throughput speed and capacity of each strand of fiber-optic cable. The result is a fast and reliable network connection on which our customers can rely.
Fire Suppression System
FM-200 is an environmentally safe, non-toxic, rapid-acting fire suppression agent. It was developed as a zero ozone depletion potential (ODP) replacement for Halon 1301.The system's primary role is to suppress any fire hazards before the pre-action system activates. The major benefit in a data center is the reduction in damage to equipment in the event of a discharge, in comparison to a water based system.
Our customer care center operates 24 hours a day, 7 days a week, 365 days a year. No matter where you are or at what time, our unsurpassed phone, chat and email support provides you with timely and accurate resolution to your technical hosting issues.
At myhosting.com customer satisfaction is our main priority. All our plans carry a 30-day money back guarantee. If you are not completely satisfied with our services within the first 30 days of activating your account, simply send an email to email@example.com with a brief explanation. You will be given a full refund for any hosting fees charged**. - No time limit!
myhosting.com is providing 1 year of Windows SharePoint Services 3.0 hosting and a FREE download of SharePoint Designer 2007 for only $19.95/month*.
This is a limited time offer and requires a minimum 1 year commitment. The software will be provided by Microsoft as a free download, and is yours to keep even if you decide not to continue the hosting services. - No time limit!
Unlock the true power of the BlackBerry with our BES service for Hosted Exchange! Push Email, Contacts and Calendars from your Hosted Exchange account, all at your fingertips.
Sign up for a 1-year contract for only $9.95 per user/month*! - No time limit!
Sign up for Microsoft Hosted Exchange free for 30 days for the first two accounts. Microsoft Exchange goes way beyond simple email and provides calendars, reminders, tasks, appointment notifications and many other tools to make you more productive. Benefit from enhanced collaboration features and anywhere access with support for ActiveSync, BlackBerry and the best desktop and web mail application in the market.
Sign up for a 1-year contract for only $9.95 per user/month*! - No time limit!
Customers signing up for a new Email, Basic, Premium or Professional hosting plan can receive a free domain name registration*. This offer includes free registration for One year of the following top-level domain names or country code top-level domain names: .com, .net, .org, .info, .biz, .mobi, .ca, .us, .uk, .asia, .be, .de, .dk, .es, .eu, .fr, .it and .nl. Renewal for all additional years is available at our regular low prices. - No time limit!
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Under this agreement, SpamExperts has helped myhosting.com, one of SoftCom's retail brands, to replace their existing anti-spam and anti-virus solution with as little impact to the customer experience as possible.
Deployed in the highly redundant cloud infrastructure and synchronized in real time with several data centers around the world, SpamExperts solution comes with numerous configuration options, allowing end customers to customize and manage their email filtering service efficiently and easily.
“SpamExperts has provided myhosting.com with a reliable solution [search all myhosting.com news]
Grow your #smallbusiness the easy way. Get web hosting, web design, cloud business software. 24/7 Customer Support @myhostingcares
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About: myhosting.com is a leading worldwide provider of superior, affordable and reliable hosting services. With over 50,000 web hosting customers in over 170 countries, myhosting.com continues to demonstrate an extraordinary level of value and choice to their customers.Looking for a powerful business solution designed for small business? The myhosting Marketplace is a one-stop-shop experience where you can order, activate and manage enterprise quality software starting at $7.99/month.Sign up today for a webinar or check out the powerful
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|(57 = 23.95%)|
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Customer support is second to none. Used my account to build a WordPress site. Needed help. Came through just as usual. Have recommended myhosting.com to friends.
Support is outstanding and quick. Second level is great, knowledgeable and usually where any issues are resolved.
the web servoce is always up and fast, when i have called customer support they where great, i would recommend myhosting.com
Very happy with the service. Easy to set up and maintain. The customer support agents have always been helpful, friendly and knowledgable.
Perfect service in every way. Customer support is always helpful and prompt. I recommend using myhosting.com
I have been a customer for over 10 years. They provide a quality product, great support at a very good price. I couldn't ask for more. I have always had a good expreience with Customer Support. Mvoing to OnCloud has been a challenge for me, but Customer Support has been super helpful. They made my transition very easy.
Myhosting helps keep my website hosting affordable and simple; I find it very easy to access and update my site.Anytime I have had a question, CS has gotten back to me quickly and was able to answer my questions directly, which is a major plus in my book.
You do your job with little fanfare and I don't have to do anything extra to know my website is up and running. Every one I have delt with has been helpful and friendly and I know nothing about this computer stuff but their people always deal very patiently with me
Features, price, good value, fast response when needed occasional support, ability to self-administer nearly everything. Only used Customer support once or twice over the years. Issues/questions were resolved quickly.
full services solution for registereing and hosting a domain for business presence. good tech support by email and phone, always helpful, and almost always correct. only 2 problems in then past- transferring a domain over to myhosting was difficult due to incomplete help info, and my domain's email was screwed up for months in 2006 due to some big 'reset' i discovered months later.
I really like the Outlook Web Access and Postini filtering. MyHosting website is great for troubleshooting issues. Agents very friendly, easy to understand, short wait times.
Myhosting offers many different hosting plans for many different needs and prices. They have been helpful in answering questions and the servers have been up. No compliants. I had trouble logging in over a weekend, customer service folks quickly responded and helped me get done what I needed to do.
Interface is very user friendly. Always been able to manage my services such as setting up new email accounts easily. Simple to retrieve billing information past and future. Able to update credit card details. Ability to sign on through webmail to retieve messages when away from the office. Whenever I had questions my emails were answered promptly. Overall very satisfied.
I am so satisfied with MyHosting, I have always been helped quickly and smoothly. I have never had a bad support experience with MyHosting. and after more than 5 years and multiple domain hostings, I regularly tell friends to use MyHosting.
Myhosting has provided a very stable website hosting with e-mail service with no downtime during the 5+ years I have been with them. I haven't had to use Customer Support much over the years. When I had questions, particularly at startup, help was given and questions were answered promptly.
The web portal used to maintain my accounts and features is extremely useful and functional and provides all I need to manage my myhosting accounts. The few times I have had to interact with customer support have been outstanding experiences. Efficient and knowledgable.
Myhosting.com offers more space and bandwidth at a lower price than most offerings I considered. Support issues have always been attended to quickly and efficiently. The packages are conveniently structured and offer excellent variety. We have been hosting with myhosting.com for many years and plan to continue. We have no hesitation in recommending myhosting.com and mail2web.com to friends and associates.
The Agents are friendly and knowledgable. Whenerver i have an issue, I phone myhosting and I always have been able to resolve my problem. Customer service is what keeps me with myhosting
Myhosting.com service has been very good. We have hosted with you since last 5years and at no time we have our website shutdown or visitors complained to us having difficulty in accessing it. My company website was formally contracted to a vendor who manages the hosting. No sooner I joned the company, I opted to host it directly without intermediary. The vendor had told me that the domain cannot be available for my company except we continue the hosting with him. Succour came when I log on for online customer support from my cpanel. The agents were able to guide me to require the vendor to use his admin e-mail to request for separation of account and I can host directly. Meanwhile, hosting period expired in the process and my website was never shutdown with over month. I appreciate for the knowledge and understanding.
It just works. no questions. When I have had an issue, they have been very responsive (fast) and the issue has been resolved quickly and to my satisfaction.
The agents certainly know there stuff. you can tell they have a passion for there Job. always helpful and quick response times.
Very good responses and help
I have been very happy with the overall service.
Would recommend myHosting.com
Reliable service at a reasonable price. Always satisfied. Would recommend myHosting.com to anyone looking for a web host
Never had any problems with the service.
they have always made and troubleshooting easy. myhosting.com is a great hosting company
Service has been reliable. I have had customer support with maintenance and pricing and am happy it.
Yes. I changed my subscription to a better fit for my needs with little trouble.
my hosting has been very helpful, we are getting ready to purchase a new domain name and they helped me walk through that process. The girl was very helpful with getting the information I needed
myhosting.com's service is excellent and prompt. I've recommended myhosting.com to friends and clients (and they are using it now as well). I've only had to contact CS a few times in the past few years that i've been with myhosting.com. Their response and effectiveness in resolving my issues or answering my questions have been excellent.
Over the years I´ve had over 3 different websites. In each and every one of them my service was uninterrupted and extremely reliable. Reliability and trust are the keywords. Over the phone and online support, the customer service team is very friendly and professional.
The best thing that myhosting.com does for me is provide Basic Linux Hosting at a very reasonable price. I do not need anything else at this time. I do not even recall having dealt with Customer Support.
I am very happy with the products I have and once I learned how to use them with help I feel I made a wise choice. this is my first vps and there is a learning curve when moving from shared hosting. The support has been great and they have been very patient with a newbe.
The call center folks seem to take ownership of calls that makes support inquiries less onerous and more efficient. I have even had the same person call back when an issue was resolved, which was a nice treat. I haven't the foggiest recollection what the problems were when I've called. That speaks well of the agents, because if things had not gone well you jolly well know I would have remembered!
It's kind of hard to do a whole lot of elaboration, only because the service has been relatively transparent (which is a good thing). The simple answer is that it always works, and I've never had any trouble whatsoever with any aspect of my website. Maintaining it is easy, and I've never had any sort of misunderstanding or problem regarding billing or support. Sometimes simple is good. I've only had to seek support a couple of times, when I was just getting started, and it was so long ago that I can't even remember the details. I do know that the help I've received has always been prompt, knowledgeable and friendly.
Reliabilty, Have used them for years with only one crash incident which was quickly restored! Excellent support!
The myhosting interface is simple and easy to use. I've had no issues adding pages or otherwise managing my domain. I've been fortunate to not need to access customer support.
Every customer support agent I have ever dealt with has been helpful. Overall everything is great, I never have a problem with service.
They make it very easy to make changes and updates to accounts, to park domains, and their customer service is great. I love the online chat tech support, and the quick feedback. I am very happy and do all my hosting through myhosting. However, I have been a customer for years, and I am annoyed by the cloud option I am always presented with, and I dont understand it either.
I simply have no complaints. Everything works the way it should. Customer support answered questions pretty quick and to my satisfaction.
They're an excellent webhost, we've been working with them for more than 8 years and never had a problem. Their customer service agents are really good, very kind and helpful, they solve all our questions in the best way they can and at our 100% satisfaction.
Myhosting is a fabulous provider of hosting. Never an issue that could not be resolved quickly. The support agents were more then helpful and gave fast service.
I have been with myhosting - since January 2003. As a newbie at web site building - they answered any questions I had. Over the years, I have added more of my clients' websites. Any questions are answered quickly and very professionally - followed up my emails.
I have never had any complaints! Easy, which is especially appreciated for a non-techie person. Haven't even had to use customer support!
Excellent customer service and quick response time. The agents were friendly, knowledgable and helpful. I have been helped with billing questions and tech issues to my overall satisfaction.
Very satisfied with the service, as it has been very useful to our law firm. Everything was done online and very smooth to set up.
The up-time of the site is fantastic. Account maintenance and information update emails are simple and easy to understand. Plenty of notice is given when credit cards on file are about to expire. Overall, very dependable and would definitely recommend to anybody looking for a hosting. Very good support but took a little bit to hear back from them.
I maintain two web sites with myhosting.com and am very pleased with the information available in the online control panel. The site settings and web site tools are a breeze to navigate and use. Live chat has been helpful with any unusual questions I have had.
I am very satisfied and pleased with my many years of myhosting web hosting experience. Not only have I hosted my own site, but have both recommended and set up sites for friends and family on myhosting. It has always been trouble free and mostly self-explanatory through the excellent web tools provided. The price is right for the excellent features offered. myhosting reps have always been helpful. Customer service has always been a pleasant experience, although rarely needed, since everything always works.
myhosting.com is an extremely reliable service. I have been with them for many years and have no intention of ever switching to another company. In the many years I have been with myhosting.com, I've only required help from customer support a few times. myhosting.com's customer support is excellent...they are patient, courtious, knowledgeable, and solve an issue in record time. Thank you myhosting.com!
Their service has been incredibly stable and efficient for the entire time that I have used them for hosting. There is always plenty of information available for each of their services and I have never been disappointed by any aspect of the service that I have recieved. The few times I have had to ask questions, they have been answered quickly, professionally, and efficiently. I give them my highest recommendations for service.
The service is very reliable and affordable, which is absolutely essential for a small business in these tough times. We are a tiny company and don't have a big budget for internet, but it is vital to our company to maintain a positive web prescence, which we are able to do through My Hosting. We had some trouble porting over our domain name, the customer service people really went above and beyond to help us get our problems worked out.
Excellent service and great rates, prompt and efficient tech support too. I have been provided everything I have needed and have had my expectations exceeded when I was in need of assistance. Customer support went out of their way to help me with setup and configuration, as well as resolve issues I had with my local ISP.
It allows me to do what I do to make a living without having to micro manage services. Customer Support at MyHosting has always been one of the linch pins in there operations that make me feel I made the right choice in going with MyHosting.com
I have never had problems with my account. This is the type of service that the less contact or need for contact, the better. MyHosting meets that expectation. Because of my satisfaction with this service and support, I will be switching my name registration over very soon. When MyHosting switched to Cloud Hosting and when I added a new domain name, my experience with support was above and beyond what I expected.
When there is a problem (at my end) customer service was easy to contact and very knowledgeable. Problem solved, happy customer. My credit card company went out of business and I never thought about the regular monthly expenses. Support agents walked me through correcting the problem. It is easy to contact a real person and get the info needed.
In every respect my satisfaction with My Hosting and their staff is excellent. They are a great bunch of people, always helpful, always positive and despite earthquakes and missile attacks their response times to requests for assistance are second to none. Support agents have ALWAYS been friendly, positive, knowlegable AND helpful. Nothing is a problem. If you don't know where or how to find some detail they will not even sigh in disappointment but rather just talk you though how to find it, why they need it and what it means. I have won money in bets on how quickly the support people would respond to my request for assistance!!
I have called support several times for assistance and they have been prompt in replying. I can't say that for the competition! I've moved ALL my website (8 in total) over to my hosting over the last year.
I provide web services for myself and a number of friends. The mix of myhosting services has always given me the options necessary to do whatever the projects have required. Myhosting keeps the services up-to-date trouble free. I've had domain transfer questions, shopping cart questions, timing questions and invoicing option questions... the support help and follow-up has always been prompt, accurate and friendly. I've asked for support help numerous times and the response and follow-up has always been excellent. The support staff understands that many of us have limited technical knowledge.
I have been a customer with MyHosting.com for few years. I have always been impressed with the ease of adding or removing services and the quality of service that they provide. This past year, my son purchased his first website. I had the opportunity to work with his "onCloud" account. I did find that this site was more difficult to maneuver through. I had such a difficult time that I finally gave up and had to can customer service. The bright side, the rep was very patient and helpful. MyHosting.com has always done a good job with customer support. I never feel like the reps are trying to hurry me up to get me off the phone. They stay with me until my problem has been solved. (This has always meant alot to me. I don't want to spend hours or days trying to solve a problem.)
myhosting.com has always been responsive to requests and one of the best customer service groups I've worked with. Customer Support has always been friendly, knowledgeable, and helpful; not to mention eager to please, promptly responsive, fair, and caring.
Couple of things. Service is very steady, reliable and "always up". Maybe not the fastest in the world, but with the low price, bang on when it comes to value for money. I guess that for me the most important thing is that after 15 years of hosting with many, many providers, myhosting is really, really stable. And that is very refreshing!! Customer service has always been very friendly and easy to access, no long wait times, multiple ways to get to them and when there was a technical problem, they got the job done.
Have been a happy customer for many years - downtime has been limited to a day or two at most over those years. Their hosting is so seamless that I have not required customer support in years.
Simple and straightforward. If we have any questions, they are immediately covered. All agents have been exceedingly friendly, polite, and patient. Very knowledgable and competent.
I haven't had much cause to contact myhosting.com over much but when I have, my issue has always been dealt with extremely efficiently and to my satisfaction. Agents were always very courteous, polite and helpful.
Service is great, and always been. I had the service for almost 14 years already and never had any issues. My hosting do deliver what they say. The interface to control my website it is so easy to use. The only one time I had to use customer support, the agent that I talked to was very knowledgeable and was able to find out was was the problem which was not Myhosting fault. the problem was solved in time and fast.
MyHosting makes the process of getting up and running with the latest technology fast and easy. I have recommended MyHosting to multiple associates becasuse of the customer support prior to and after signing up.
Myhosting.com is a complete one-stop service for hosting my business. Fees are reasonable and competitive. I was referred to myhosting.com a few years ago and have never regretted my decision to join. I appreciate the prompt responses from customer support whenever I have had inquiries. The agents were always patient and knowledgable.
The best web hosting service, nice tools, linux support with many content managements packs supported and a very high reability easy setup. No problems with the FTP service to upload the content at all. Domain registration easy. Excellent reports for web access logging info. A very good payment history info and customer payment track via email.
I like that the service alerts me when my time is up and needs to be renewed. Customer Service has been helpful - especially since I know next to nothing about any of this. they are patient.
The customer service is good and the prices are reasonable. The website can sometimes be a bit confusing but with a little practice you get the hang of it. It could be made more user friendly. Customer support helped me set up domain forwarding and also answer all my questions since this was the first time ever buying a domain name.
Great product, great price and PHONE support! Helpful, friendly & knowledgeable support, thanks for being there for me my hosting.
Excellent uptime. Simple GUI. I am extremely pleased with the phone technical support I have received. Also they were very friendly and polite.
We haven't had any problems with our hosting service. We find the tools easy to use and simple to locate.
We got all neccessary information from reading the descriptions online when ordering. Would be nice, though, to be able to switch to other plan (onCloud), or at least be notified that an even better service exists. All customer support questions were answered quickly and correctly. Excellent!
Good hosting at a very reasonable price. I have never needed to contact customer support. Excellent overall.
It's reliable, and when I do need to access the control panel (infrequently), it's intuitive. With the joomla install I set up, I couldn't figure out how to initiate it on my own, support staff were very helpful and we had it running quickly.
Excellent domain registration and hosting program , the console is easy to use , the email is easy to set up , very user friendly system , setting up a web site is very easy .and I love it , except the site builder , needs more flexibility to make a webpage some of the templates are not that brigth and needs more ligth and vibrant templates combinations. I'll give the customer service an excellent for the service is fast accurate, very profeccional and friendly.
There hasn't been any need to deal with Customer Service. I have confidence that I will enjoy continued service without interruption with myhosting.com.
I've been with myhosting for over 10 years. Never had any problems and always received great customer service. I can't think of any prolonged downtime with myhosting. Great customer service. Always knowledgeable, friendly and helpful. They helped me choose the products that I needed 10 years ago to get a website up and going.
Ease of use with classic service. I still prefer to use MS Frontpage to publish my sites. Setting up a new domain, customer service helped me get CLASSIC working. They were very helpful.
The cost of the service compaired to other sites is extreemly competitive. I have never had a reason to contact support, the site has no 'gotchas', it is well designed.
Very reliable and I always recommend it to my friends. I’ve experienced very timely customer support.
i enjoy the services like spam filtering and custom rules that myhosting.com provides. also i appreciate the email notification for billing in advance as i dont get "surprised" by it. the only significant contact with customer support was for a billing question long time ago. the rep answered my question with satisfaction.
i love the service.dont have too many words to say but its price is the best,service is cool..never spoke to customer service because i never felt that i have any sort of problem so i dont know about that.but i have 4 website with my hosting and never had problem and i will keep using it in future...just love it
Ease of use. Ability to access email through website and make necessary changes easily. Most of the time customer service is good.
Provides a good set of web hosting options at a good price. I have not experienced any problems with reliability. Have not required customer support since first obtaining service.
I think myhosting is great. Have several sites and recommend to others. Plus they have both linux and windows for same price. Customer support is always friendly and helpful.
Good information, good products, good service. Help readily available if required. Account queries sorted with minimum fuss!
Reliability is essential to our business and my hosting seems to work. We do have a gift card service on our site which is a MySQL database. It seems to become very slow after a month or so. We call and the tech says no issue but then the service seems to improve???
Good basic webhosting with support for Microsoft FrontPage. Limited need for customer support though last time it was a bit of a challenge to actually get to someone.
I am pleased with the amount of space provided, as well as the overall reliability of access. Responses have been quick in the few instances I have run into any trouble. Agents were able to answer and resolve problems.
Been a customer for years and works flawlessly. Only needed customer support a few times, sometimes takes a little longer via email but the chat is great!
It's been great. Can't remember not being able to get to my site or an inability to make changes by different staff. Excellent service!
I purchased a build your own VPS (linux), now I have run VPS's with 1Ghz CPUs and 1GB of RAM, but plesk runs extremely slow on their servers. I also had a problem where they apparently don't let your VPS run it's own mail system. When I couldn't figure out why my emails were being rejected, I found out I had to set a a new spf record to use their relay server for sending mail. Another downside to this is bulk emails get rejected as spam directly from their relay. The 800 number tech support is a joke. They know nothing about what you are talking about. They claim to be a US company but their tech support employees have english as a second language. Overall, you get what you pay for. Never again will I go cheap on a VPS.
Love exchange hosting! Online documents were helpfull enough, so I never needed to contact the customer support team.
Easy to use for the most part though sometimes I get lost in the control panel when I login. A lot of options to peruse when you are in the control panel. Very good customer service. I've only had a couple of times where I've had trouble and the attendant wasn't understanding my specific request, a lot of problems it seems with having to spell and re-spell the domain I'm asking about, I have several dozen domains and hosting accounts I manage there.
I use to host my Wordpress site. Liked the easy install. Very good phone support. I also use my hosting for sites I have built for customers.
No Customer Support needs in recent memory. Basic email and web services have been running smoothly for 8 years.
we like it, that's all there is, otherwise we would have changed. We have benn with myhosting for several years.
Customer service has always been helpful and friendly. Very satisfied with service for over ten years.
Customer Service's help in setup was excellent and I never needed help after that. No worries, plain and simple.
When I have dealt with customer service they have been fast and well versed in the technology. I have lately been very happy with the basic linux hosting and the ease of setting up a Joomla website.
Provides the services and features that allow the customer modify and acquire what is necessary. Phone support has been the most reliable. Email support has been about 60% effective. Too frequently there are email responses that seem to be just getting me off their list until their shift is over. Overall I love myhosting.com and I am so grateful for email and phone support when it is diligent and in good faith.
I've never had any problems. The services are transparent to me. They just work. I appreciate that. Whenever I've had a problem or question, Customer Support has been friendly and helpful. I've never had an issue that wasn't resolved to my satisfaction.
Since I'm not an HTLM/coding guru, the integration with Microsoft Frontpage was essential...This has worked very well. Pretty self-running. Every time I've had a problem, it has been resolved in 24-48 hours. Very knowledgeable folks. Thanks!
I have had really no problems with having my site up and running. I appreciate that myhosting is very reliable, to my knowledge, my site is always available.
Service was passed on to me by previous webmaster. Hosting is good, have had no problems. Would prefer not to have the surcharge. Have not had to contact customer service.
I can count on service and performance. This is what I have been receiving for years now. Since 2002.All agents and customer support have been knowledgable or helpful.
Its user friendly, simple and to the point. I have only had one dealing with customer service and it was through email support. the issue was resolved effortlessly.
I think they do everything very well, I've been a customer for many years now and the overall service is great. The agents are always friendly, very knowledgable and always have answered my questions very promptly. Along with solving any issues I may have had.
I've been with the service since 2003. I appreciate the prompt replys to inquires about qlitches or concerns about my account. Customer service individuals that I have dealt with are always well-informed, thoughtful and patient. Price breaks and discounts are helpful, extra bandwidth is accommodating, anticipating the customers needs, etc. I am still pleased with the service as I have secured 2 additional domains.
I don't recall any particular service interruptions over the years. I like the use of the linux-based domain as a bonus. It's convenient and gives me peace of mind. I have rarely had to contact customer support, but when I have the responses have been quick and thorough.
Overall we are satisfied with myhosting.com services and we feel myhosting.com do best in web hosting, domain registration hosting and email hosting. Myhosting.com is very user friendly and you don’t have to be expert in IT to know how to benefit from the features as everything is explained well and if there is any doubt about any feature or service by contacting the support team we will always get the answer.
We had contacted Customer Support more than once and we can say that the response time in general was good keeping in mind different timing between myhosting.com and our country when we are contacting by mail. Sometimes when we call we have to wait for long time until we get a respond. The staffs which we dealt with were user friendly, some of them were with good experience and the other was excellent. Usually we are asking about upgrading, changing domain, possibility of doing some new features in our web services.
My site in generally up. I am able to publish content when I want. I have only called on customer service a couple of times at the start and they were very helpful.
Love the Win/*Nix combination. Great service - a customer disputed a bill since they didn't recognize the Canadian company. Resolved very quickly and very friendly service.
I liked that when I registered a new Domain, myhosting phoned straight away in person and offered help. I am using the Web hosting service , although I am not so knowledgable as many other I still manage what I need thanks to the easy and user-friendly applications. Customer Support is always very friendly and helpful, but I also had some problems in the past, which took several reminders until it was solved.
myhosting.com provides a stable reliable service. That's what I need most. I appreciate having access both to Windows and Linux services. I know there are many bells and whistles, but the stable platform is a necessity. On the very few occasions I've needed assistance, everyone at myhosting.com was more than helpful and quick to respond.
High reliability at a very reasonable price. In the end, reliability is everything. Only one customer service encounter within memory. It was handled expeditiously and wholly satisfactorily.
I have some knowledge, but there's quite a bit I've forgotten since I haven't used it for 4+ years. They've ALWAYS been very helpful and polite in assisting me in things that I've either not realized, or messed up and couldn't fix. They even helped me with my shopping cart when the response from that particular software provider was frustrating and slow.
They always, always, always helped me, or at the very least, found someone who was able to assist me with ANY problem I had.
I like having both Windows and Linux hosting since it allows best of both worlds, software-wise. My issues with Photo gallery were quickly answered and resolved by customer service.
I only use web hosting (multiple sites). Based on this experience, MyHosting makes me feel like I am a valued customer. Customer service is always friendly and helpful. And problems, although few, are always resolved.
In the few times I've required help My hosting was always very quick and reliable. Everyone was very courteous and knowledgeable. The help was clear and precise
Been a MyHosting customer for a very long time. Always recommend the service to others. Pleased at the increases in service offerings and keeping up with the times.
The file manager is the best feature and makes it easy to upload, delete, modify, and add files. It's simplicity is what is best about it.
I'm very happy with myhosting. I've been using them since they were softcom.ca. I have referred several friends to myhosting for their websites. They are fast in getting things set up, and customer service has always been top notch. I do prefer the classic hosting over the cloud based hosting for ease of use, but like the cloud based hosting for all the management capabilities. I'm currently using classic.
Best - easy setup with good customization options. I keep coming back for additional domains because of a consistently good experience. Great support and very good knowledge base makes it an outstandig service.
Overall very good service, Support always follows through. Lots of good services and has been around for a long time. I have been a customer over 10 years... Very friendly customer support agents - and could always answer my questions.
My experience with Customer Support has been excellent. I have received very timely responses to all of my technical questions. Now that I have made the move to oncloud I am very satisfied, and my hope is to continue to use them as my hosting provider for many more years.
I have no complaints. I changed plans and they kindly moved all my files for me. That was great! I was overcharged once and it was easily corrected with one call.
Web sites hosting and email Hosting are easy to manage and myhosting.com offers the best solution! Everytime I had a problem, I just email my question to support and I got a good answer within a few hours.
I love how quickly I could get my site up and running. Also, the advance notice of upcoming charges. The agents were very helpful with helping me get my site on the web
myhosting is very affordable and user friendly. I have not had customer support needed since I first started using myhosting about 8 years ago!
MyHosting does everything they claim and more with service/support of excellence. Customer service is very friendly, knowledgeable, and efficient at addressing all concerns in a super prompt manner with a huge emphasis on customer satisfaction.
I've used Myhosting (Softcom) for my business web site since 1999. Myhosting has always been helpful and prompt with supporting my needs. The customer service agents have always been courteous and helpful even with difficult request as it related to my services queries.
My early problems were resolved quickly, intelligently and courteously. Since the service has been nearly flawless which is exactly what I wanted in a Microsoft Exchange service. It has been even more reliable than my experience at Microsoft! More importantly their customer service grasped the problems quickly without me having to go over and over what the nature of the problems were. I do a lot of troubleshooting myself so this is important. Tech support calls with other companies are invariably unending discussions where they completely ignore the information I give them, and instruct me to run ridiculous tests that are apparently in a script their reading.
Being with My hosting over 15 years the support has always been excellent the system is intuitive and easy to use. The few times i have needed a customer service representative they have been professional and knowledgable.
i think it is the best service providing company in its field. we have not faced any problems regarding updates, timing, feedbacks. on site web email system is perfect. we can reach to our emails from anywhere.
Up time is wonderful. Also, customer service response is very good. Everytime I have had a question, the customer service agent was responsive and helpful.
myhosting.com is a reliable company. We have been with them for years and never had any downtime nor data loss. The support team is efficient and swift. The web interface is elegant yet easy to use. New services are always added without any surcharge. Overall, working with myhosting.com all these years has been a pleasant experience. The Customer Support agents were always helpful and knowledgable. There hasn't been any issue that they couldn't resolve and they always did it in a timely manner.
Real people to talk to when you need help. Thats why I switched. I have 5 accounts with myhosting and recommend them to my friends. Customer service is always there, fast, and efficient.
I think one of their strong points is their customer service team. I contact support from time to time and am always very satisfied with the service. Especially for the price - their rates are incredibly reasonable. I have contacted support a few times over the years (I host about 10 websites with myhosting) and it has always been a pleasure. I've used both email, phone and chat, and all options had excellent reps that answered my questions easily. Sometimes my questions are about billing, sometimes about domain renewal, and recently about hosting.
I have hosted the surveygold.com web site on myhosting.com for over a decade. The reliability and performance of the web site has been very good and has served my global customer base very well. I have generally found the Customer Support team to be accessible and very helpful.
I have had three different websites hosted by myhosting.com. There have never been any problems. The systems are easy to use. Virtually no site downtime. I highly recommend myhosting.com.
The few times I've needed help, I've found that the service is always prompt and helpful. Myhosting.com provides excellent service, so that amateurs like myself can get the help they need when needed.
Jacked my price way up after the first month for VPS. Deceptive sales practices not clearly stated in the site or check out. I have lost dozens of hours setting up my server. I have complained to BBB canada.
Several times I needed some help and used the knowledge base, support via mail or live support. They all work great and are satisfactory for getting the problem solved in a very short time. The customer service agents I communicated with were all very friendly and really went for a solution for my problem. I never had the idea that support left me to deal with my problem myself. They handled it like you would expect your problem to be handled.
Customer interface is easy to use for the non-technical customer. No hidden fees. Easy to manage email accounts. The customer support folks have been excellent. I have never waited on hold too long and the people I speak with are friendly and have helped answer my questions quickly.
myhosting is outstanding in customer support. They have always gotten back to me within just a short time. Plus, I have never experienced any downtime. I highly recommend them.
I am very satisfied from the stability of the servers on myhosting.com, as it rarely dropped. Also, customer service is both friendly and helpful. Actually, in the past year, I had "3" domains combined in "1" cPanel, and I asked the Customer Support Team to split them into different "3" CPanels, and Customer Support I contacted was very helpful and knowledgeable. Thanks TechSupp. Team :)
Myhosting has very fast uploads! I found the customer service agents friendly, knowledgeable and helpful.
I am impressed that my service has never been interrupted and my questions have always been answered in a timely manner.
Always available to solve and explain problems, to keep things up and running, and help with new services. Excellent customer support - explained services I didn't know about or clearly have enough knowledge about to choose the best service for my needs!
Have had no problem with My Hosting. Easy to post your web-site to, great reports, easy to navigate. Only had to call Customer Support once for database question and had an answer within 5 minutes!!!...yee haw.
It's always available, there are no interruptions. I can upload very easily. It still supports FrontPage!
The system is easy to use, navigate and understand. I have had to use customer support ac ouple of times. The response time was almost immediate and the support was awesome. I have never has an issue go unresolved for more than a couple of hours.
I'm very satisfied with myhosting serviced, thats why I sugested it to many of my customers like miraybiomedikal.com, miraydanismanlik.com, vetdora.com, vodapol.com, etc... Agents are really good, whenever I needed their support they did their best, no matter of the time contacting them.
There has never been a problem with the service. I have not been harangued by adds and when there was a problem I did not get blown off . Good to work with.
My satisfaction with myhosting's call centre has been nothing less than fantastic support; all my issues have been resolved in one call.and the staff are always very pleasant, patient and knowable at any time of the day or night.
Myhosting has the best support I have ever experienced, and being a local Canadian company makes communication of my needs understood the very first time.The website interface is easy to use and to understand. The ease of uploading and maintaining my website files has made my life less stressed and time effective. "At Myhosting we speak your language"
My previous service kept changing owners, names, login, etc. Drove me nuts. I appreciate the clarity and simplicity of myhsoting. Easier on the user.
It's been a pleasure working with softcom. I've been using their service for over 10 years now and never had any issues. It's a great service and very reliable. It is a great feeling when you don't have to worry about it, it just works!
No known downtimes. Very affordable and reliable. Only had one question, but it was answered immediately by customer service.
Reliable, consistent service at an attractive cost. The very few times I've needed assistance, it was handled quickly and efficiently.
Never had any issues with myhosting sites. An amazing value for the number of features and amount of options.
I enjoy specially the exchange email as its perfect with ability to use webbased, iphone, ipad .... just never had to worry as before rely on IT firm in UK and email failing was at least once a month.
I have been a customer of myhosting.com for around 10 years. At no point ave I even had any reason to be dissatisfied with the serice I receive. Support in particular have always responded quickly and efficiently. In the early days, they kept me online when I had temporary financial problems, they have helped me with Cubecart installation and vanity SLL implementation on many occasions. A very personal service.
Very satisfied! Always online, inexpensive, quality tech support and service. Any questions re: service and setup answered promptly.
The best and fastest hosting service. Customer service is very exemplory, very quick to respond. Fantastic!
I've been extremely happy with myhosting for the main reason of it being so reliable (uptime) and the email filtering is good. I would definitly recomment this service to friends and family (in fact I have).
I stumbled upon myhosting.com a few years ago. From the get go I saw value in the price of the hosting package that i was going to use. I've never looked back and have recommended the service to a number of friends and clients.
I found that the available applications were easy to install and the site runs reliably. The few issues that I had were resolved quickly and professionally. I have no complaints about the service.
We have several websites with myhosting.ca and the support and service has always been excellent. Excellent 24/7 support.
Easy to use interface. Great selection of features. Agents have been great. The knowledge base is also very good.
I appreciate the ease of uploading my web page from frequently used software. After several years I have never required customer service.
myhosting.com has made my entire experience easy. I have contacted customer support twice and both times I received an answer quickly and the agents were very informative and helpful.
I've had no problems what so ever and the one time I needed assistance it was provided promptly. The staff was friendly and helpful,
Free hosting for Non Profits shows that myhosting.com is committed to severing the community and helping those in need. The service has been expedient, kind and knowledgeable.
I am extremely satisfied with myhosting.com. It took no time at all to set up the account threee years ago and it has been running problem-free ever since. I am very satisfied with my account, myhosting.com provides excellent email hosting.
In a few short words never any problem since we signed up. Always up. The agents undertood what I was looking for and assited us in setting up our structure that we can move swiftly without complication.
Mostly, it just all runs smoothly, always, with no problems, EVER! Only had to talk to customer service one time in 9 years, and they were great!
We are hosted through a non-profiting status and it has been awesome!! All agents have been very helpful everytime I've had a question. They helped me change my domain hosting.
Uptime is excellent, customer service and pricing have always been good. Have been with myhosting for 10-12 years and have always been happy with transparent pricing, quick service and easy-to-understand interface. No problems, unlike most other hosting providers I've tried... Customer service has always been helpful, observant and attentive—and accurate. Having the transcript of the conversation emailed to me after any online chat has been an excellent service, too. Overall, I can't fault customer support.
MyHosting has been consistent with good service and there have no surprises with pricing. When I have had questions about our service, emails have been exchanged in a reasonable amount of time and phone exchanges have featured knowledgeable, courteous, well spoken individuals.
Consistently good performance. My site is up and has run smoothly for years. Additionally, we utilize your exchange server feature and they work without fail. Very few interactions with customer service. Very friendly and efficient.
Quick access to reliable technical support and never any website downtime. Customer support is always reliable, friendly, and knowledgeable... And we speak the same language!!
I have been a customer for a long, long time and in all this time I was never let down. Reliability is the word. I am with myhosting.com for 10 years or more and almost never had to call Customer Support. When I had the support was efficient and friendly.
I have been very satisfied with the level of professionalism that the staff portrays. I have had zero service interruptions in over a year! I would have to say that the reliability of service is the best thing that myhosting.com offers, second only to the pricing! You guys are awesome!Every time that I have called, my wait time has been minimal. When the service rep answers the call, they have been nothing but professional and courteous. I have never encountered an issue with my domain that they did not only solve, but did so with speed!
myhosting.com has hosted my website since before I knew what a website was. Over all of this time, they have provided excellent support and unblemished service. The self-help tools and control panel leaves nothing to be desired. I particularly enjoy the ability to use ASP on my main domain, and PHP on a subdomain. The email administration is straightforward and highly useful. Overall, I can't think of anything that I would change.I rarely interact with customer support, which is a good thing: as long as the site remains up and trouble-free, I prefer managing my own settings through the provided control panel. The few times that I have had to contact the support personnel, they have always been prompt and helpful.
I moved my blog to myhosting several years ago and I have not had any significant issues with site availability and uptime. All support interactions have been professional and responsive. Great customer service and reliable hosting at a competitive price. I have not had to make extensive use of customer support. I did have to transfer some domain name services and I moved two additional sites over to myhosting. Working with Customer Support has always been a very positive experience for me.
myHosting has been giving me top-notch service for over 10 years and I have only positive things to say about them! Every time I had the slightest question they answered promptly and accurately and got things right.
Excellent support and uptime (and the fact that you are a Canadian company) are the main reasons why I have stayed with myhosting the past 5 years. When I first signed up I was a new web designer and the support staff was extremely helpful and always answered all of my questions in a timely manner. Since I've started my freelance business I have always used myhosting for all of my hosting needs.
Fantastic customer service! There were times late at night where I had questions and there was always someone available to help. They were prompt, knowledgable and courteous.
Excellent Customer Service couples with outstanding web hosting.
When I have had to contact Customer Service, the agents were knowledgeable and very helpful.
Not only do I have my own website on myhosting.com, but I have used myhosting for many of my clients' hosting as well. I am extremely satisfied with the reliability, features, and support I get with myhosting.com. Customer service is invariably helpful, friendly, and knowledgeable.
Provides very reliable service at an affordable price. It is very rare that I need the customer service, but when I do they are prompt and knowledgeable.
The uptime has been very good. I've experienced absolutely zero issues and I have been with your company for more than 10 years. From this standpoint I would recommend your company to anyone.I've never had the need for customer service.
myHosting answers the phone quickly and usually is able to resolve any question I have at the time. Always friendly, knowledgable and helpful.
It all works- and that is all I care about. I have never had a problem and I have never needed customer support.
I found the registration process very easy to use, the rates are reasonable, the site is always up, and I can get good statistics. I have *never* had any problems with their service, while I've heard horror stories about other ISPs. I had an issue with billing, because my credit card expired, and the new one had a different number, which caused me not to have access to some services. Customer Support was able to help me fix this problem with a quick email. I am very happy with their service.
Excellent Service! They responded quickly to any issue I had. My only probably was their billing. I wanted only a bill for the domain name renewal fee and I could not get one.
I have been with them for years and have never had any problems whatsoever that haven't been quickly handled. Everyone has been helpful - nobody wasn't. I've recommended their services many, many times.
myhosting.com provides invaluable service to our constituants. We also appreciate their generosity in providing a free non-profit endowment. Fast, courteous and informative.
MyHosting is quick and reliable and easy to use. Everyone I have ever dealt with has been courteous and very helpful.
Been using the service for more than 5 years and never had a break down at any point. Very good and experts in the team
I refuse to deal with companies who waste their customers time with offshore "support" by people who are language challenged and cannot provide even basic support. They are a waste of time and money and the sooner companies like myhosting.com wake up to this the better.
As for now, I am going back to 1and1.com, while not perfect, is miles ahead of myhosting.com.
Thank you for being a great host.
I was concerned about their "100% Uptime Guarantee" I suppose it makes sense to guarantee it based on the SLA which excludes the maintenance windows we're all used to experiencing with shared hosting, but threw me off a bit at first.
Overall though the price and the support make them a win win.
Plus their technical support people suffer from inability to continue on someone elses tickets, so I ended up dealing, talking, emailing and sometimes chatting with around 4 people who I had to describe the problem from the beinging!!
Customer service representative (serkank@s..., ).
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