Mocha Host review

This review cover a general impression of mochahost.com product features like reliability, support, data center, price & more. Brand #3545, listed since .

Most Recent Customer Reviews

-hidden- (-hidden-)
Time Hosted: 1 to 2 years
Global rating
Features
Cost
Customer Relation
Control Panel
The hosting was most of the time slow, sometimes it was down.
This hosting is good for testing and/or develompent but for sure not for production use.
mona (ramonaroseb@y...)
Time Hosted: under 1 month.
Global rating
Features
Cost
Customer Relation
Control Panel
Major liars
I chose them because their chat responded quickly. Now that I'm with them my site was acting up and for 9 hours they kept telling me to wait...then my site was slow another day, and today it was completely down for hours...apparently they don't notice these things....
When u ask them something they will usually ask u to clarify...and i say about the same thing and then they get it.

Been with them less than a month..... plus they do absolutely no backups, and their uptime guarantee has never been addressed after asking a few times. I also asked how to stop a cpanel update, when they are scheduled etc...and after 3 times of asking I gave up.
-anonymous- (-no email-)
Time Hosted: 2 to 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
Slow, poor reliabilty, horrible customer support
Mochahost overloads their servers resulting in a slow experience. They block port 22, forcing people to use 2222 for ssh; this is security-by-obscurity, ineffective, inconvenient and totally amateur on their part. Their customer support is unresponsive and they clearly don't care. This is a terrible company, which gives a terrible hosting experience. If you don't care about reliability, speed or service and just want something dirt cheap this is your place.
MORE REVIEWS
Listed and verified since 2006

Overview

About Mocha Host

Years ago, our founders realized that many online service providers lacked the skills and vision needed to provide truly integrated, holistic, and flexible online solutions. In addition, these mavericks realized that many businesses were paying far too much money for far too little results.

That's why in 2002 they launched MochaHost - The Online Central.

MochaHost is located in the heart of Silicon Valley ( San Jose, California ); specializing in providing professional hosting, web design, e-commerce, and Internet promotion services.

Source: http://www.mochahost.com/about.php

Because of unique server setup we are able to save an average of 1,994,100 watts per year per server which equals to saving CO2 emissions in the range of 3,000 lbs which equals to saving one tree per server!
Imagine if we multiple this number by 1,000? That means we save a small size forest for every 1,000 servers we host!
So here is how we do it - DIFFERENT!

We custom build our servers! Yes, custom! Our team of hardware experts custom build each one of our Enterprise-class servers depending on the purpose of the server. We stay on top of the latest technologies, and utilize the latest server hardware available on the market. We do go throughout an extensive vendor verification process and make sure that all of our servers are using the latest and greatest components and produce the maximum performance per cubic inch and thus maximizing the efficiency of the servers!

All of our servers are high density (the highest possible per cubic inch) - build using energy efficient components which are equivalent in power and reliability to their "twin" non-energy efficiency components. From power supplies to the actual memory and CPU components everything inside our server is labeled GREEN!

Source: http://www.mochahost.com/webhosting_serv.php

Special pages


mochahost.com Facebook Cover
Website research for Mocha Host on September 14, 2016 by WebHostingTop

Promotions

No website coupons announced! Looking to get a great webhosting deal using vouchers ? Checkout our current web hosting coupons list!
If you manage this brand, you must be logged in to update your promotions!

Add your promo code

Promotion:
Provide the start date
and end date if the promotions expires!
Your email
(will not be displayed)
How much is 2+2 ? Respond with 4
 

PlansWebsite Products

Linux - Shared Keep mouse
over features!
PriceDisk Space Transfer UpdatedFree Domain /
Allowed
Soho featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Skrill (Moneybookers), Check Payments, Money Order
Control Panel : CPanel
Category : Green Hosting
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
Hosted domains : 1
Free domains : 0
Dedicated IP's : 0

Normal Server Power
100% Uptime Guarantee
Mocha Load Protection
NEVER Reboot Protection
LifeTime Discount®
180 Days Risk Free

Why Mocha Web Hosting? Since 2002, we proudly provide Unlimited Web Hosting backed by 100% uptime guarantee, 24x7x365 [...]
Plan URL : http://www.mochahost.com/webhosting.php
$1.95/mo. unlimitedunmetered 0 / 1
Business featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Skrill (Moneybookers), Check Payments, Money Order
Control Panel : CPanel
Category : Green Hosting
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
Hosted domains : Unlimited
Free domains : 1
Dedicated IP's : 0

Unlimited Websites
Super Server Power
100% Uptime Guarantee
Mocha Load Protection
NEVER Reboot Protection
LifeTime Discount®
180 Days Risk Free
Try Now
Free Seo Tools
Search Engine Submission
WordPress Optimized
JSP/Tomcat + Servlet [...]
Plan URL : http://www.mochahost.com/webhosting.php
$2.45/mo. unlimitedunmetered 1 / unlimited
Mocha featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Skrill (Moneybookers), Check Payments, Money Order
Control Panel : CPanel
Category : Green Hosting
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
Hosted domains : Unlimited
Free domains : 1
Dedicated IP's : 1

Unlimited Websites
Turbo Server Power
100% Uptime Guarantee
Mocha Load Protection
NEVER Reboot Protection
LifeTime Discount®
180 Days Risk Free
Free Seo Tools
Search Engine Submission
WordPress Optimized
JSP/Tomcat + Servlet Support
180+ [...]
Plan URL : http://www.mochahost.com/webhosting.php
$6.21/mo. unlimitedunmetered 1 / unlimited
Linux - Reseller Keep mouse
over features!
PriceDisk Space Transfer UpdatedFree Domain /
Allowed
Mocha2 featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Skrill (Moneybookers), Check Payments, Money Order
Control Panel : CPanel, WHM
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
Hosted domains : Unlimited
Free domains : 1
Dedicated IP's : 0

Unlimited Users & Domains
Unlimited Monthly Traffic
Uptime Guarantee
Mocha Load Protection
NEVER Reboot Protection
180 Days Risk Free
Lightning Fast Guarantee
Try Now
Free Seo Tools
Search Engine Submission
180+ Website Apps
1 LifeTime FREE [...]
Plan URL : http://www.mochahost.com/resellerSolutions.php
$9.87/mo. 25 GBunmetered 1 / unlimited
Espresso featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Skrill (Moneybookers), Check Payments, Money Order
Control Panel : CPanel, WHM
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
Hosted domains : Unlimited
Free domains : 1
Dedicated IP's : 1

Unlimited Users & Domains
Unlimited Monthly Traffic
15 GB 35 GB Disk Space
Uptime Guarantee
Mocha Load Protection
NEVER Reboot Protection
180 Days Risk Free
Lightning Fast Guarantee
Try Now
Free Seo Tools
[...]
Plan URL : http://www.mochahost.com/resellerSolutions.php
$14.12/mo. 35 GBunmetered 1 / unlimited
Latte featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Skrill (Moneybookers), Check Payments, Money Order
Control Panel : CPanel, WHM
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
Hosted domains : Unlimited
Free domains : 1
Dedicated IP's : 1

Unlimited Users & Domains
Unlimited Monthly Traffic
55 GB Disk Space
Uptime Guarantee
Mocha Load Protection
NEVER Reboot Protection
180 Days Risk Free
Lightning Fast Guarantee
Try Now
Free Seo Tools
[...]
Plan URL : http://www.mochahost.com/resellerSolutions.php
$21.20/mo. 55 GBunmetered 1 / unlimited
Americano2 featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Skrill (Moneybookers), Check Payments, Money Order
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
Hosted domains : Unlimited
Free domains : 1
Dedicated IP's : 2

Technology VPS Server

Unlimited Users & Domains
800 MB RAM Guaranteed
2 GB RAM Burstable
70 GB Disk Space
UNMETERED Monthly Traffic
Uptime Guarantee
NEVER Reboot Protection
180 Days Risk Free
Lightning Fast [...]
Plan URL : http://www.mochahost.com/resellerSolutions.php
$49.97/mo. 70 GBunmetered 1 / unlimited
Cappuccino2 featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Skrill (Moneybookers), Check Payments, Money Order
Control Panel : CPanel, WHM
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
Hosted domains : Unlimited
Free domains : 1
Dedicated IP's : 2

Technology VPS Server

Unlimited Users & Domains
1.3 GB RAM Guaranteed
2 GB RAM Burstable
100 GB Disk Space
UNMETERED Monthly Traffic
Uptime Guarantee
NEVER Reboot Protection
180 Days Risk Free
Lightning Fast [...]
Plan URL : http://www.mochahost.com/resellerSolutions.php
$64.95/mo. 100 GBunmetered 1 / unlimited
Macchiato2 featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Skrill (Moneybookers), Check Payments, Money Order
Control Panel : CPanel, WHM
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
Hosted domains : Unlimited
Free domains : 1
Dedicated IP's : 4

Technology VPS Server

Unlimited Users & Domains
1.5 GB RAM Guaranteed
4 GB RAM Burstable
150 GB Disk Space
UNMETERED Monthly Traffic
Uptime Guarantee
NEVER Reboot Protection
180 Days Risk Free
Lightning Fast [...]
Plan URL : http://www.mochahost.com/resellerSolutions.php
$74.95/mo. 150 GBunmetered 1 / unlimited
Altura2 featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Skrill (Moneybookers), Check Payments, Money Order
Control Panel : CPanel, WHM
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
Hosted domains : Unlimited
Free domains : 1
Dedicated IP's : 4

Technology Dedicated Cloud

Unlimited Users & Domains
1 GB RAM
1 CPU Core
2.4 GHz Total CPU Power
100 GB Disk Space
UNLIMITED Monthly Traffic
1,000 mbps Network Port
Uptime Guarantee
NEVER Reboot Protection
180 Days Risk Free
Lightning Fast [...]
Plan URL : http://www.mochahost.com/resellerSolutions.php
$84.85/mo. 100 GBunmetered 1 / unlimited
Barista2 featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Skrill (Moneybookers), Check Payments, Money Order
Control Panel : CPanel, WHM
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
Hosted domains : Unlimited
Free domains : 1
Dedicated IP's : 4

Technology Dedicated Cloud

Unlimited Users & Domains
3 GB RAM
2 CPU Cores
4.8 GHz Total CPU Power
250 GB Disk Space
UNLIMITED Monthly Traffic
1,000 mbps Network Port
Uptime Guarantee
NEVER Reboot [...]
Plan URL : http://www.mochahost.com/resellerSolutions.php
$154.95/mo. 250 GBunmetered 1 / unlimited
Moshi2 featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Skrill (Moneybookers), Check Payments, Money Order
Control Panel : CPanel, WHM
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
Hosted domains : Unlimited
Free domains : 1
Dedicated IP's : 4

Technology Dedicated Cloud

Unlimited Users & Domains
6 GB RAM
4 CPU Cores
9.6 GHz Total CPU Power
2x 250 GB Disk Space
UNLIMITED Monthly Traffic
1,000 mbps Network Port
Uptime Guarantee
NEVER Reboot [...]
Plan URL : http://www.mochahost.com/resellerSolutions.php
$294.95/mo. 500 GBunmetered 1 / unlimited
Linux - Dedicated Keep mouse
over features!
PriceDisk Space Transfer UpdatedFree Domain /
Allowed
Altura Linux featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Skrill (Moneybookers), Check Payments, Money Order
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
$48.00/mo. 100 GBunmetered
Ankola Linux featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Skrill (Moneybookers), Check Payments, Money Order
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
$62.00/mo. 150 GBunmetered
Barista LInux featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Skrill (Moneybookers), Check Payments, Money Order
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
$97.00/mo. 250 GBunmetered
Barahona Linux featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Skrill (Moneybookers), Check Payments, Money Order
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
$132.00/mo. 250 GBunmetered
Matari Linux featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Skrill (Moneybookers), Check Payments, Money Order
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
$167.00/mo. 500 GBunmetered
Moshi Linux featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Skrill (Moneybookers), Check Payments, Money Order
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
$195.00/mo. 500 GBunmetered
Linux - VPS Keep mouse
over features!
PriceDisk Space Transfer UpdatedFree Domain /
Allowed
Ristretto4 Linux featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Skrill (Moneybookers), Check Payments, Money Order
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
$11.00/mo. 25 GBunmetered
Perfetto1 linux featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Skrill (Moneybookers), Check Payments, Money Order
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
$13.00/mo. 40 GBunmetered
Perfetto2 Linux featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Skrill (Moneybookers), Check Payments, Money Order
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
$20.00/mo. 70 GBunmetered
Perfetto 3Linux featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Skrill (Moneybookers), Check Payments, Money Order
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
$27.00/mo. 100 GBunmetered
Perfetto4 Linux featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Skrill (Moneybookers), Check Payments, Money Order
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
$34.00/mo. 150 GBunmetered
Perfetto5 Linux featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Skrill (Moneybookers), Check Payments, Money Order
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
$41.00/mo. 200 GBunmetered
Windows - Shared Keep mouse
over features!
PriceDisk Space Transfer UpdatedFree Domain /
Allowed
Soho featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Skrill (Moneybookers), Check Payments, Money Order
Control Panel : WebsitePanel
Category : Green Hosting
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
Hosted domains : 1
Free domains : 0
Dedicated IP's : 0

Normal Server Power
200 MB Site Memory Allocation
100% Uptime Guarantee
LifeTime Discount®
180 Days Risk Free
WebSitePanel
Windows Server 2012
ASP.NET
Information Server (IIS) 7.5
10 Databases MS SQL/MySQL
200MB Database Size
MS SQL Version 2008 [...]
Plan URL : http://www.mochahost.com/webhosting_windows.php
$2.48/mo. unlimitedunmetered 0 / 1
Business featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Skrill (Moneybookers), Check Payments, Money Order
Control Panel : WebsitePanel
Category : Green Hosting
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
Hosted domains : Unlimited
Free domains : 1
Dedicated IP's : 0

Unlimited Websites
Super Server Power
300 MB Site Memory Allocation
100% Uptime Guarantee
LifeTime Discount®
180 Days Risk Free
WebSitePanel
Windows Server 2012
ASP.NET
Information Server (IIS) 8.0
Unlimited Databases MS SQL/MySQL
Unlimited [...]
Plan URL : http://www.mochahost.com/webhosting_windows.php
$3.98/mo. unlimitedunmetered 1 / unlimited
Mocha featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Skrill (Moneybookers), Check Payments, Money Order
Control Panel : WebsitePanel
Category : Green Hosting
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
Hosted domains : Unlimited
Free domains : 1
Dedicated IP's : 1

Unlimited Websites
Turbo Server Power
500 MB Site Memory Allocation
100% Uptime Guarantee
LifeTime Discount®
180 Days Risk Free
WebSitePanel
Windows Server 2012
ASP.NET
Information Server (IIS) 8.0
Unlimited Databases MS SQL/MySQL
Unlimited [...]
Plan URL : http://www.mochahost.com/webhosting_windows.php
$7.17/mo. unlimitedunmetered 1 / unlimited
Windows - Dedicated Keep mouse
over features!
PriceDisk Space Transfer UpdatedFree Domain /
Allowed
Altura Windows featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Skrill (Moneybookers), Check Payments, Money Order
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
$58.00/mo. 100 GBunmetered
Ankola Windows featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Skrill (Moneybookers), Check Payments, Money Order
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
$72.00/mo. 150 GBunmetered
Barista Windows featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Skrill (Moneybookers), Check Payments, Money Order
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
$107.00/mo. 250 GBunmetered
Barahona Windows featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Skrill (Moneybookers), Check Payments, Money Order
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
$142.00/mo. 250 GBunmetered
Matari Windows featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Skrill (Moneybookers), Check Payments, Money Order
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
$177.00/mo. 500 GBunmetered
Moshi Windows featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Skrill (Moneybookers), Check Payments, Money Order
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
$209.00/mo. 500 GBunmetered
Windows - VPS Keep mouse
over features!
PriceDisk Space Transfer UpdatedFree Domain /
Allowed
Perfetto1-H windows featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Skrill (Moneybookers), Check Payments, Money Order
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
$18.00/mo. 40 GBunmetered
Perfetto2-H Windows featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Skrill (Moneybookers), Check Payments, Money Order
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
$24.00/mo. 70 GBunmetered
Perfetto3-H Windows featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Skrill (Moneybookers), Check Payments, Money Order
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
$31.00/mo. 100 GBunmetered
Perfetto4_H Windows featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Skrill (Moneybookers), Check Payments, Money Order
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
$41.00/mo. 140 GBunmetered
Perfetto5-H Windows featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Skrill (Moneybookers), Check Payments, Money Order
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
$53.00/mo. 180 GBunmetered
Perfetto6-H Windows featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Skrill (Moneybookers), Check Payments, Money Order
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
$69.00/mo. 230 GBunmetered
Windows - Reseller Keep mouse
over features!
PriceDisk Space Transfer UpdatedFree Domain /
Allowed
Mocha2 Windows featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Skrill (Moneybookers), Check Payments, Money Order
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
$11.00/mo. 25 GBunmetered
Espresso Windows featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Skrill (Moneybookers), Check Payments, Money Order
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
$16.00/mo. 35 GBunmetered
Latte Windows featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Skrill (Moneybookers), Check Payments, Money Order
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
$24.00/mo. 55 GBunmetered
Americano2 Windows featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Skrill (Moneybookers), Check Payments, Money Order
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
$25.00/mo. 60 GBunmetered
Cappuccino2 Windows featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Skrill (Moneybookers), Check Payments, Money Order
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
$34.00/mo. 80 GBunmetered
Macchiato2 Windows featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer, Skrill (Moneybookers), Check Payments, Money Order
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
$50.00/mo. 100 GBunmetered

Marketing information is managed by info@mochahost.com [login] | Last company update:

Web stats

Targeting: United States
Mocha Host daily Global Rank trend
Daily Global Rank Trend
Mocha Host Search Visits
Search Visits

Customer Testimonials

There are no customer testimonials listed yet. You can be the first one to add your testimonial here.

Add your own testimonial

This form is used exclusively for positive feedback, for a regular review click here

Your Name
Email(will be obfuscated)
One Hosted domain name with this company
Testimonial
(HTML tags are NOT allowed!)
Minim 100 characters!
How much is 2+2 ? Respond with 4
 

News

MochaHost.com Upgrades Reseller Hosting Plans - Company upgrades plans due to the increased consumption of bandwidth and space of the current online market.
MochaHost.com, a web hosting provider, yesterday announced of all Reseller hosting plans offered. The company says that all packages now come standard with up to 3 times more disk space allowance. It adds that the plans are offered to all new customers, and will be available to all existing customers for renewal.It avers that the new Mocha2 ($9.87/month) plan is now offered with 25 GB of disk space, the new Espresso ($14.12/month) plan is upgraded to 35 GB disk space and the Premium Macchiato ($43.17/month) plan now offers 100 GB of disk space.The company claims that the decision for the upgrade is due to the increased consumption of disk space of the current online market. Personal and small business clients will benefit from more disk space available for video/audio streaming, blogging, document management, and e-mail; thus, business and E-Commerce clients will enjoy ... [search all mochahost.com news]

Social Networks

https://www.linkedin.com/company/mochahost
MochaHost (est. 2002) is a Privately Held entity having 46 followers on LinkedIn and 51-200 employees, industry Information Technology & Services.
https://plus.google.com/+MochahostG
Mochahost account is having 563 followers and 731 plus one count. See recent Google+ Posts:
mochahost.com GPlus Icon
- MochaHost #cybermonday deals: your #WordPresshosting is now priced at its ... MochaHost
- MochaHost #blackfriday #cybermonday deals: your MochaHost
- Millions of new, #easytoremember .blog #domains are now available for your .blog Domains Are Now Available to Everyone!
Mocha Host Blog  Using Wordpress version 4.3.6. Blog added on Jul, 2012, with total 23 articles, language en-US. See recent blogs summary posts:
- No issue - There is currently no server/network issue or maintenance running.
- No issue - There is currently no server/network issue or maintenance running.
- No issue - There is currently no server/network issue or maintenance running.

Domains trend

ReviewsCustomer Ratings

The quick stats of Mocha Host profile shows a note average of 1.4 out of 10, counting 127 opinions. (few listed on the top of the page)
As visitor you can rate this provider directly here! If you are part of support team, you can respond to these reviews by going to login

Add your own review [Toggle to basic/advance form]

Required info

Select Hosting Plan
Overall Rating
Time Hosted
Features
Price / Cost
Customer Relation
Control Panel
Your Social URL, Name or Usernameeg. https://twitter.com/YOURID or https://facebook.com/YOURID or https://plus.google.com/+YOURID
Your Email Or login and come back to this page
Customer identification(Not public visible. eg Customer=1120 or Account=2121 or Order ID=511AAS3)
Your hosted domaineg. mysite.net. If you have multiple domains, mention at least one!
Summary of your posteg. mochahost.com is best!
Your review HTML tags are NOT allowed! MINIM 100 characters!
Provide as much information as possible in your review! Too less information may be counted as not relevant and not approved!
How much is 2+2 ? Respond with 4
 
Jimmy A (jimyxavi@g...)
Time Hosted: 2 to 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
You better look other option, stay away from Mochahost
Mochahost was a very good option some years ago. Nowadays, they are not the same. Their service is bad, and they do not do what they promise. For instance, I had a problem with my site, they told me that within one hour my problem would be solved...well, after 18 hours and my site was still down...That is not Good service. Sorry Mochahost, you were a good company some years before, in my opinion, good enough that I recommended your company to other friends...But Nowadays, what happened with you Mochahost? you have became a terrible hosting company. To be honest, there are better options out there, Mochahost did not keep their service level...and as result of this...I will leave Mochahost as soon as I can. My advise to anyone looking for hosting services: Look elsewhere, do not hire Mochahost as your hosting company...otherwise: you will regret you bought Mochahost services.
dpsl (davep@y...)
Time Hosted: 1 to 3 months
Global rating
Features
Cost
Customer Relation
Control Panel
Adversarial support
I've opened about 10 tickets in a months time due to basic features not working. Tech support's first response every time is "you need to upgrade your service". Give me a break! why would I upgrade with the company when the service I have now doesn't work? The icing on the cake was when I tried to create a new rails project in Cpanel and it came back with an error message that said this action can't be performed unless I update the rails version to 2.3.17 (which I have no control over). It worked two days prior. Support said I'd have to upgrade my plan to change the rails version. If you're looking for a headache and adversarial tech support signup with Mochahost.
Vitaliy (vetooon@g...)
Time Hosted: 1 to 2 years
Global rating
Features
Cost
Customer Relation
Control Panel
Think twice before throwing away your money
I worked with mochahost for a year and it was really terrible expirience.
They promice 100% (99.99% before) uptime and compensation for service down - don't even expect to see something close to this. The worst month I had 70%(!) uptime. No DDoS attacs, no overload, no actions from my side at all - more likely mocha just maintained something. But when I raised a ticket for compensation - they proposed me 3% discount instead of 100% as the had to according to their SLA. Explanation was as simple as "everything was ok on our side". I had a proove from few monitoring services, but who cares if mocha is so excellent.
When service expired I had not time to deal with transferring so I created a new account on mocha and get a 180-day risk-free guarantee they have. That whas my mistake. Service quality became really awkward in 2 weeks. Finally when I got full of this s..t, I decided to move to another hosting and asked mocha support to cancel my new account and get my money back. Imagine my [read more...]
Robert (bbchost@y...)
Time Hosted: 1 to 2 years
Global rating
Features
Cost
Customer Relation
Control Panel
Worse host ever
Mochahost claims to be the no 1 hosting company in the world. Whenever we search on google or any other search engine, we get their banner saying "No:1". By seeing this ad, I was attracted to their product and ordered one VPS.

I was happy with their uptime. But this week I was really frustrated. I got a mail with this subject, "[#KAO-738393]: Server scan - account suspended". The content is below..
"Dear Client,

Our monitoring system detected that server scans has been executed through your sever.

Due to the severe nature of the problem we have disabled your VPS server.

Detailed information is listed below :
blah blah blahs.... "

They suspended my whole account, including customers and resellers accounts. Our customers and Resellers were calling us from different places. I went for chating with mochahost, those people guided me to open a support request. Mochahost people can view the ticket id: KAO-738393. I pleaded for their help. But they did not.

Please [read more...]
Diana (diana@r...)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
Mochahost is horrible
My business site was listed as compromised by google. Mochahost tech support refused to give me any other explanation but that my personal computer had a virus. I run linux; I had no viruses. It's clear to me that their server was hacked and they refused to admit it. I could've lost business because of their horrible practices. Then the refused to refund me the balance of my account. Absolutely awful!
Sara (sara_ir110@y...)
Time Hosted: 6 mo. to 1 year
Global rating
Features
Cost
Customer Relation
Control Panel
mochahost sucks!
They expose all your private data that you gave them with confidence with publich when you buy domains from them and as their hosting control panel always have problem you cannot change those information. when you open a problem ticket, it takes several hours to days to resolve this issue that as a result all DNS on internet updated with your private data!
So:
I recommend you never buy any host or domain from this place, because the access to their database always have problem and not available in most cases,
your website would load heavily and many times not available, 99% downtime!, and finally when you ask for refund, they refuse to refund you, they owe me about 130 USD. read my more stories here http://www.facebook.com/MochahostNever
http://mochahost1.wordpress.com/
colej2k (colej2k@g...)
Time Hosted: 1 to 3 months
Global rating
Features
Cost
Customer Relation
Control Panel
Stay away from these cowboys, they don't care once they have your cash
I don’t know what else to say about MochaHost apart from its hell. This week for instance one of my accounts has had DNS issues for the past 3 days and they’ve done nothing.

All the support tickets are updated with “the sites are working fine here”

I have explained to them that doesn’t mean others aren’t affected and provided them with a trace route proving the problem is at their end but this was ignored.

I got that desperate last night I told them to just move my sites to another server but that to was ignored with another “the sites are working fine here”

In the end I lost my temper with them and the ticket, which has been escalated, was answered after ten hours with them refusing to take any action even though they haven’t done anything so far anyway!

This is proof so others know to stay clear of these cowboys


http://i1051.photobucket.com/albums/s430/colej2k/mocha.jpg
Ralph (sales@t...)
Time Hosted: under 1 month.
Global rating
Features
Cost
Customer Relation
Control Panel
Not worth it
If you value your time don't bother doing business with Mochahost, the worst hosting company I have ever experienced. They fool you by offering low pricing but its not worth it, I got a non working IP, had to argue for 1 week to obtain anew one, multiple email issues that couldn't be resolved, they don't give a damn to help you get your site up and running.
Get some honest host.
nitinnaresh (nitin@n...)
Time Hosted: under 1 month.
Global rating
Features
Cost
Customer Relation
Control Panel
mochahost is a fraud company
This is to inform to the general public against Mochahost company which is run by some bulgarians and company is a registered LLC in California USA. The company claims 100% uptime and also shows lots of awards and certificates for their superior support and hosting but in fact this hosting company is one of the worst hosting company, I have ever seen in my life.

I bought a business hosting account from this company around a month back. For the first two days everything seems to be fine.
The company showed me so many awards and certificates and their response was fantastic before the sales was made.

I was also happy with the way, their sales team gave me the response.

Before buying the hosting account, I made it clear to the hosting company that this hosting account will be used to show the web-development work to my clients on whose projects we would be working.

I also told them that my hosting account must be online 24X7 coz my clients are from different geographic [read more...]
Andry (andry22@m...)
Time Hosted: 2 to 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
Fraud and violations at every step.
Makes sense to pay for only 3 months. Otherwise they block everything. They require a transfer to another plan. No access to data and statistics, the control panel. Your letters do not respond. Just go to an expensive plan. The contract for 3 years is not overturned. money is not returned.

They erase user data. 14 GB have been erased during the day, after the download. They did not find a link to the data on the main page.
They control the data and erase them. Who Disagree - disconnected. Again, do not access FTP HTTP control panel.
The downloaded data must have a link on the site, otherwise data is lost. And all my account is blocked.


Full correspondence exists
siddharth (scorpion.sem@g...)
Time Hosted: 1 to 2 years
Global rating
Features
Cost
Customer Relation
Control Panel
Mochahost Worst hosting service provider ever
Hello Everybody,

If you are going to buy any of mochahost service I guarantee you to get screwed.

They put my website down for 15 days,

They used every possible reason to deny my request to solve problem and said server is up.

See the whole action: http://imgkeep.com/l/5e74spq0ttm9/5e74spq0ttm9.png or HERE

Also I caught their employee George P. @ Mochahost being a big liar on support ticket.

I had to forward the complaint to their Quality and Support department, they took off George P. from my tickets and someone else solved the issue.

Remember if you get George P. answering ticket you will be screwed as he totally lies on tickets and refuses to provided support by saying problem is on your ISP our servers are working fine.

Here is very quick story 15 days.

Me: My site is not opening

Mochahost: Issue resolved

Me: Site not working again

Mochahost: Clear your browser cache

Me: Cache cleared, Site not working - attached full report

Mochahost: [read more...]
-anonymous- (-no email-)
Time Hosted: 1 to 3 months
Global rating
Features
Cost
Customer Relation
Control Panel
I will not recommend this to anyone not even to my enemies. We curently have a vps plan with them (which we were forced to buy up from our old business plan due to them hiding few basic facts from us during the sales cycle)


1. Server is frequently down.6 to 7 times in a week is the norm.

2. Tech. support is pathetic. They will resolve the issue only when they work and during business days. All the claims of 24 by 7 support is hollow.

3. Sometimes you just talk to these guys on chat n they will resolve the issue in minutes.. if you ask them the reason , nothing will be given.

4. No escalation matrix for any issue. You need to be on their mercy all the time even for critical issues.

5. loads of hidden cost.. they always want to you to upgrade the plan even for small-small things.And when you enquire why was this not told earlier, they will flatly say that you did not ask this, hence we didnt tell you.
Nelson Owens (nowens@b...)
Time Hosted: 2 to 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
MochaHost Sucks
I have had an account with Mocha Host for over 2 years. The first 2 years were OK - not great - just OK. Generally everything worked. In June 2011 things went downhill. They told me they were going to move mt acccount to another server and that I would be down for a couple hours. Things have not worked since - now August 2011. My websites go down on a daily basis. I cannot log into their PLESK Panel. I get constant database timeout errors. No support. Their answer is to move to their new environment. They break their own system and their answer is for me to fix it.
zuijiadeai (zuijiadeai@g...)
Time Hosted: under 1 month.
Global rating
Features
Cost
Customer Relation
Control Panel
No credit card refund
This company is asking for my credit card no for verification which I consider as fraudulent act done by the company. And they haven't made any refund after 5 days which the company promise. I'm really pissed off with their service.
Concern Pip (-no email-)
Time Hosted: under 1 month.
Global rating
Features
Cost
Customer Relation
Control Panel
This hosting provider is a liar. dont entrust your business with them or you will regret it.

After I pay them instantly, I haven't receive anything from them but trouble tickets with insignificant answer.

It will take 4 hours for them to reply, and if you talk to their live person they will say that they are not allowed to talk to their admin.

they have very poor customer support. try looking for lots of review regarding mocha host. you will find tons. It was a mistake of me not do research first before paying them.
Carmen (16oiLi6@g...)
Time Hosted: 3 to 6 months
Global rating
Features
Cost
Customer Relation
Control Panel
Mochahost.com Warning
Best to stay away from Mochahost.com as the Better Business Bureau rated Mocahhost.com with an F http://sanjose.bbb.org/Business-Report/Mochahost-235786 . There are a lot of complaints about Mochahost.com about their business practices such as over charging, wrongfully suspending accounts to try to force customers to pay more for unnecessary upgrades, not having a valid contact number, their online chat is only for sales and do not help with technical problems, their servers are not stable, there's a lot of downtime, they do not pay affiliates, they do not offer what they advertise on their website such as unlimited bandwidth, they do not honor their contracts, they will not refund you even with their trial period guarantees and lastly Mochahost.com will changes their terms and conditions on their website at any time to avoid customer refunds and/or avoid services that were previously promised.
john (exxtraya@G...)
Time Hosted: 1 to 3 months
Global rating
Features
Cost
Customer Relation
Control Panel
Mocha host is worst hosting! Waste of money!
I have VPS level 4 from mocha host. Stay away! For 2 months i have 645 outages with total downtime of 12d 6h 12min 36. Server uptime is 59%. Very bad. I am using Server monitoring tools so i know about every outage that server have, even when i sleep. Support stuff is very ignorant and don't answer to your questions. They also never let you know why server was down. Frustrations after frustrations. They hosting hurting my website rankings, popularity and earnings. Promised "money back guarantee" don't work! They just ignore my emails. WHAT A MISERABLE COMPANY! I can't describe how angry i am.
Margie (pariscat00000@y...)
Time Hosted: 1 to 3 months
Global rating
Features
Cost
Customer Relation
Control Panel
HOW THE BETTER BUSINESS BUREAU RATES MOCHAHOSTE
Mochahost cannot be reached by phone, they do not return phone messages left at their call-back number, and they are on the blocklist of major companies such as Yahoo and Comcast, so you will not be able to send e-mails to people who use these e-mail addresses. We cancelled our account when we found this out, they refused to issue a refund and stole our domain name.

Check out what the Better Business Bureau has to say about them.

Better Business Bureau Reliability Report for: Mochahost
BBB Rating F
Company Rating F
Our opinion of what this rating means:
We strongly question the company’s reliability for reasons such as that they have failed to respond to complaints, their advertising is grossly misleading, they are not in compliance with the law’s licensing or registration requirements, their complaints contain especially serious allegations, or the company’s industry is known for its fraudulent business practices.
pat (1io01i00@g...)
Time Hosted: 6 mo. to 1 year
Global rating
Features
Cost
Customer Relation
Control Panel
Please be warned and do not use Mochahost.com as they will not honor their contract and will sucker you in buying their cheap plans to later demand more payment from you (after your payment has settled) claiming you are using too many resources and forcing you to upgrade your plan. They will not refund you even with their guarantees. Please review the Better Business Bureau for their F rating. http://sanjose.bbb.org/ComplaintDetail.aspx?CompanyID=0000235786

I have copied over a previous post about mochahost which might be helpful for those who were a victim of their webhosting scam. Please see below

=======================================================================


If you are a victim of Mochahost.com that Mochahost.com had LOCKED or SUSPENDED your account preventing you from getting access to your own data, improperly suspended your account causing your websites to not function properly, had not followed their contract agreement, had SCAMMED you such as in a [read more...]
Sunil Manheri (sunilmnambiar@g...)
Time Hosted: 3 to 6 months
Global rating
Features
Cost
Customer Relation
Control Panel
Don't even consider this service provider
If you are doing a business and considering this prover to host your website, you are taking one of the worst decision in your life! Their servers are oversold, they may suspend your account any time without any notice, your site will be down for couple of days, your customers see an 'Your account has been suspended message' on visiting your website!!!

This is my real experience with them, my website had only 100-200 visitors a day, and one fine morning my customers informed me that my website is showing account suspension banner! There is no phone support, so I had to raise a ticket and wait for 4 hours, again for a pre-written reply. They were claiming that my website is consuming 90% of their server resources, without explaining what process, they simply asked me to upgrade, the only way I can unsuspend my account! That was a trap, my business was down, 90% of the people will simply upgrade with no questions asked.

But I did a trick, I told them I will remove the processes [read more...]
tamer (tamer.omar_eg@y...)
Time Hosted: 1 to 3 months
Global rating
Features
Cost
Customer Relation
Control Panel
server not secure and down a lot of time chat support didn't have any thing permission to do any thing any issue will say to you you can open a ticket and when you do that no response you will have bad customer support bad servers boor company .
mochalawsuit (1io01io00@g...)
Time Hosted: 6 mo. to 1 year
Global rating
Features
Cost
Customer Relation
Control Panel
If you are a victim of Mochahost.com that Mochahost.com had locked your account preventing you from getting access to your own data, improperly suspended your account, had not followed their contract agreement, had scammed you such as in a bait-and-switch scheme, caused you financial damages and/or made false claims, such as that you had abused their TOS, in order to force you to pay more money to upgrade your webhosting plan, please contact the following organizations. The Santa Clara County District Attorney's office, BBB (Better Business Bureau), California Department of Justice, Office of the Attorney General (AG), the Internet Crime Complaint Center (IC3) which is a partnership between the Federal Bureau of Investigation (FBI), the National White Collar Crime Center (NW3C), and the Bureau of Justice Assistance (BJA). The FBI's IC3 Unit is organized to handle internet business fraud. Please also email elawcase@gmail.com with as much information as possible to develop a class [read more...]
Luis Cardenas (luis.cardenas@c...)
Time Hosted: under 1 month.
Global rating
Cost
Thet lie, see this chat.
Please wait for a site operator to respond.
You are now chatting with 'James'
James: Welcome to MochaHost's Live Help ! How may I help you ?
Luis: Hi James.
James: Hello
James: What can I do for you?
Luis: I do not why I am having troubles with my new cpanel account.
Luis: Please try you access this alternative url.
Luis: https://ns73.mochahost.com :2083/
James: What is the exact error message you get?
Luis: Page not found
Luis: 15 minutes ago I had same issue.
James: https://ns73.mochahost.com:2083/
Luis: yes
James: Is it ok now ?
Luis: let me see
Luis: nop
James: I successfully opened this site
James: Probably the problem is in your ISP
Luis: No, because I was navigating fine few minutes ago
Luis: Now no.
Luis: Rare
Luis: let me change my browser
James: Please try again with another browser
James: The site works perfectly
Luis: I used chrome, mozilla and IE.
Luis: Same situation
James: Which link did you type
James: ?
Luis: It [read more...]
Deep (-no email-)
Time Hosted: 6 mo. to 1 year
Global rating
Features
Cost
Customer Relation
Control Panel
Horrible service. No phone support. They listed phone no in the site and advertised return phone call. I left 10-15 calls in last one month. Not a single call back
My server and email was down 7 hours last week. Submitted an urgent ticket. They responded the ticket 2 days later and saying. Everything is working fine now and closing the ticket.
Today it failed 2 times and keep failing.
Chat good for nothing. They have no clue how server running and always ask you to submit ticket.
PLEASE DO NOT GO with this hosting even they offer free.
pete (1io01io00@g...)
Time Hosted: 3 to 6 months
Global rating
Features
Cost
Customer Relation
Control Panel
MOCHAHOST.COM REVIEW, COMPLAINT & WARNING!
Mochahost prices are cheap but there is a reason which they will force you to upgrade and pay a lot more than if you were to go to another webhosting that costed a little more in the first place. All the statements below are true.

1. FALSE ADVERTISING - They claim they offer unlimited domains, unlimited space and unimited bandwidth. But they will
2. SUSPEND YOUR ACCOUNT ANYTIME at will without warning and try to
3. FORCE YOU TO UPGRADE your account. They do not give you unlimited bandwidth nor unlimited storage. This is false advertising which there should be a class action lawsuit against mochahost.com. Luring you to buy their cheap plans is a webhosting scam and trick which Mocahost uses to later try to force you to upgrade by suspending your account if you do not.
4. NOT HELPFUL online support - The online tech support is completely useless and they will terminate the chat as fast as they can and just tell you to write a [read more...]
Burhan Soylemez (nbs@n...)
Time Hosted: under 1 month.
Global rating
Features
Cost
Customer Relation
Control Panel
Cancelation of my account on Mocha

About one month ago I set up an account on Mocha Host. I started having problems from the first day. Very slow hosting and a lot of problems on control panel etc.

Nowadays I’m trying to cancel my account and sending every day cancelation request. There is no response. During last week they are trying to take money from my credit card. Is it possible to get rid of Mocha?
Marcel Bradbury (marceltrades@g...)
Time Hosted: 2 to 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
I have had hosting with Mocha for over a year now. I have wanted to install software which was fairly simple and I've had 3 people try to install it and have given up with their tech support asking questions and trying to get answers. All three of them have left me. After hundreds of dollars later, I finally got it up and running, my web guy got another job and I started working on the site only to find it down again and them claiming that the traffic was exceeding their limits. I didn't even add one contact name to the software to get it up and running to the public and they shut it down. The software was a trade /barter software made with java. Quite simple and non threatening to the server. I am now sending another nasty letter. Bottom line is they don't care about their clients. I will never host with anyone who I can't speak to on the phone. I am too mad right now to even give you anymore detail. Don't use them. I'm getting out.
park (1io01i00@g...)
Time Hosted: 6 mo. to 1 year
Global rating
Features
Cost
Customer Relation
Control Panel
Mochahost.com Warning.
1. False advertising - They claim they offer unlimited domains, unlimited space and unimited bandwidth. But they will suspend your account at will without warning and try to force you to upgrade your account. They do not really give you unlimited bandwidth nor unlimited storage. This is false advertising which there should be a class action lawsuit against mochahost.com.
2. Not helpful online support - The online tech support is completely useless and they will terminate the chat as fast as they can and just tell you to write a support ticket.
3. No phone. You cannot call them. If you request they call you, you might have to wait a long time if they even call you back.
4. Not customer friendly.
5. Mochahost does not admit problems. No matter how you prove there is a problem with the server, they will try their best to tell you nothing is wrong. Perhaps this is their way to avoid any lawsuit or compensation for server down time and problems. They will [read more...]
Henry (henry@s...)
Time Hosted: 6 mo. to 1 year
Global rating
Features
Cost
Customer Relation
Control Panel
I wish I had seen all these reviews before joining Mochahost. They are absolutely terrible!!!! The amount of problems we have had with them is unbelievable.

The site was recommended to us by my oldest brother. They seem to have lots of features with a good price tag. However they are based in the US and we are in the UK and I'm always weary of hosting companies in a different time zone because of the support you may need. But they have a phone number we thought, so should be fine...hmmmm

We started having problems when Mochahost suspended our account due to exceeding server capacity. They said we can either fix the problem or upgrade our account. We had quite a few videos on there so we thought we can use links to YouTube instead. But they suspended our account so we could not make any changes. They would not respond to our support tickets for hours. We tried calling them but could only leave a message. We tried their online chat but they said we have to raise a ticket.

We [read more...]
Tomas Anderson (tomas.anderson@o...)
Time Hosted: 3 to 6 months
Global rating
Features
Cost
Customer Relation
Control Panel
Mochahost must be the WORSE provider of all. I've never written to a forum before about a provider and that's saying something.

Just as a background I am a tech admin (senior) with a 17 year history in IT (hosting). Our company also has servers with: Codero and Singlehop (both respectable organisations) and VPS with Giga-host, Resellerzoom, ServInt and Hostupon and WHM services (just for backups) with around 7 other hosts.

We have a VPS with Mochahost (or rather would have but since 39 days its been offline; moved servers (by them) to "fix" it (didnt - they didnt check when they moved it so it never went back up), they DELETED all my data after the move to get it back up and then they promptly went down again..

We have been offline for more than a month with Mochahost and their response was nothing for more than 31 days.

After that they claimed it was their server fault and moved me to a new server (or so they claim - IP And all other details the same; just appear to have [read more...]
Sergio (franc66@g...)
Time Hosted: under 1 month.
Global rating
Features
Cost
Customer Relation
Control Panel
Estafadores, nod evuelven el dinero, no configuran el vps,,las peores tiempos de carga que he visto, no responden a reclamacion de paypal y dejan pasar el tiempo, mucho ojo con esta seudo empresa, dicen data center en USA y te dan IP en Guatemala
-anonymous- (-no email-)
Time Hosted: 3 to 6 months
Global rating
Features
Cost
Customer Relation
Control Panel
They need to work hard to compete. They need to invest and hire the right people to support. My 12 year old son can do the job by just cutting and paste from the knowledgebase.
The server is so slow and they just move you around thinking that will solve the problem.
Anonimous (-no email-)
Time Hosted: 1 to 3 months
Global rating
Features
Cost
Customer Relation
Control Panel
One of the worst hosting companies I used in my life.
Bad quality of services, Bad cosomer service.

There is no point of 24/7 online consulting. People don't know anything.
I made tickets every day for almost 3 months and no help.
Jose (jose_e_cas@h...)
Time Hosted: 6 mo. to 1 year
Global rating
Features
Cost
Customer Relation
Control Panel
OH MY GOD!!!!!!!!! 2 times in 1 day the VPS is down AGAIN!! 1st time it took 8HRS to bring it back! Now God knows how many DAYS will it take to bring it back up! Thank you Mochahost for the headache!!

They Have Facebook!! and Tweeter!! Blast their walls!!
Sunil (sunil.ganta@h...)
Time Hosted: 1 to 2 years
Global rating
Features
Cost
I suggest every one for not to chose any plan from mocha host. if you still chose mocha then they will treat you as bakar (Goat).
WHy Do you need Name (softsys@g...)
Time Hosted: 6 mo. to 1 year
Global rating
Features
Cost
Customer Relation
They are not GOod at all because they have started my VPS but not updated NAme Server so it is not usable. I can not host any website.
Dennis (theewebguy@g...)
Time Hosted: under 1 month.
Global rating
Customer Relation
15 years in the web development business and i have to say this is the worst host ever...

signed up this morning early at 3am VPS Perfetto5 (top vps)
received first email with invoice and a link to login for billing and domains
but no login information
i send a support email (open ticket)
12 hours later no response
call and get an answering machine (answer machine says use live chat)
i use live live chat
i ask for my login information
Response: you login at this link (generic message pasted in)
my response: cant login without login information need login information
waiting waiting waiting
my response: hello you there?
response back: check your email
my response: already checked it no login information need login information
waiting waiting waiting
response back: check your vps email
checked my email: need login information
waiting waiting waiting
response back: sorry cant help you contact billing
my response: i have been trying to contact them but the message [read more...]
VMA Group Pty Ltd (admin@v...)
Time Hosted: 1 to 2 years
Global rating
Features
Cost
Customer Relation
Control Panel
Scam Company!
Nelly: Welcome to MochaHost's Live Help ! How may I help you ?

Jacinta: Hi, it is now 4 days sinse vmamodels.com has been taken down by
moch host four of the staff here have been told every day that it is with
accounts, can someone please tell us what is going on

Jacinta: UHV-258683

Nelly: Please wait while I investigate this issue for you...

Jacinta: LIJ-775573

Jacinta: we just want our website to reappear, we have hyjacked our emails
as of today because as you can understand a company not being able to get
emails is beyond a joke

Jacinta: we were told a few days ago from accounts

Jacinta: < Hello, < < You can reach the owner at info@mochahost.com < < As
said in our last reply, your account has been enabled already. < < Ticket
Details < =================== < Ticket ID: LIJ-775573 < Department:
MochaHost - Billing < Priority: Critical < Status: Open <

Nelly: You can reach the owner at info@mochahost.com

Jacinta: yeah I already have that [read more...]
Asif Al-Waqfi (asif_web@h...)
Time Hosted: under 1 month.
Global rating
Features
Cost
Customer Relation
Control Panel
Dont Host at their company for many reasons!
1- Took Them 1 week to reply that they created my domains which that didnt happen, coz my domains still available!
2- The Refund is away of stealing your money( payed 100USD, refunded 80USD= less 20USD)==Stealing your money

and their support kinda low knowledge people, and when you talk to them they are like (oh really!!!)
Terry G (skypilota7@g...)
Time Hosted: 2 to 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
Recently, they had suspended my shared account due to a high CPU overhead without warning. We switched to a Perfetto #2 VPS per their recommendation.

It's been 7 days, and while our website, NS, and domain have been ready, they continue to show our site as suspended. I have now written over 20 emails, begging them to remove the suspension flag, and they continue to do nothing more than ask for more information.

The issue of over-utilization and the account for which it was suspended no longer exists. How can they treat a viable customer this way?

Their customer service is almost non-existant and are largely unwilling to help. Most all answered emails are robots. The ones actually written by a human are few and some are even rude and accusory.

I cannot grade uptime and reliability as our VPS account has been down since we set it up. Technical support is ridicules. Because they have the best prices, they must feel that service is not important and like lemmings, we will [read more...]
Subrata Kundu (keylinecomm@g...)
Time Hosted: 6 mo. to 1 year
Global rating
Features
Cost
Customer Relation
Control Panel
its the worst service providor i have seen ever. they suspended my account for high use and not even let me download my data. I never got a good reply for ticket. its allways a single line reply with no solution and its ofcourse after 10 - 20 hrs. its like you are chatting with some one who is replying you after 10 - 20 hrs... lol... very funny... and chat suppot.. its amazing.. they just copy and paste same line again and again untill you go mad. DO NOT HOST WITH MOCHAHOST IF YOU WANT TO KEEP YOUR BLOOD PRESSURE NORMAL.
Jakob (no@n...)
Time Hosted: 1 to 2 years
Global rating
Features
Cost
Customer Relation
Control Panel
mocha is not a bad service, they are just what they say they are, A HOSTING COMPANY. The people on here whining about customer service have to remember that unless its broken on their end theirs nothing they can do. They wont offer development support, its fine flip some switches, read some discussion boards seek out others that have the service and see how they solved the issue. They give you fairly low level privileges even on the shared plans and you can screw things up fast if your not careful. Long story short its not a hosting company for wanna be webbies you have to know what your doing.
Carl (cbrown@b...)
Time Hosted: 1 to 3 months
Global rating
Features
Cost
Customer Relation
Control Panel
It took them forever to get my service started after they took my money. Then they contacted me and indicated I could upgrade to a far better service for the same price, then they never got the service up and running after a 7 plus days. Then the technical support told me and sent me a link to cancel serivice then I was told that I could no longer recieve technical support. Now still waiting on a refund.... DO NOT GET THIS SERVICE, IF YOU DO YOU ARE GIVING AWAY MONEY. YOU WOULD BE BETTER SERVED TO GIVE MONEY TO THE NEEDY
Chris (ctulumba@g...)
Time Hosted: 1 to 3 months
Global rating
Features
Cost
Customer Relation
Control Panel
If you value your business and uptime DO NOT, I repeat DO NOT give these people your business. They are hands down the most unprofessional company I have ever dealt with and I've worked with some bad ones. They claim 24/7 service but all that is is an online chat that just feeds you scripted answers and claims they will "escalate the issue" which obviously never happens. As I write this, I have been waiting 2 days for someone to respond to me. DO NOT GIVE THESE PEOPLE A DIME. I have never regretted giving a company my business as much as I regret this decision.

I would like everyone to know that I have absolutely no bias. I am not in the hosting industry or anything like that. I am a website owner and that is my business. I made the mistake of trusting this company to do the right thing and provide me with a tiny bit of support and over 24 hours later, they still haven't even attempted to assist me.

Mochahost, if you do read this please take what I say into consideration as I [read more...]
WhyNotMochaHost (whynotmochahost@h...)
Time Hosted: 1 to 2 years
Global rating
Features
Cost
Customer Relation
Control Panel
dont do it, just dont wast your time :

check out my stories at the follwing site and save yourself from MochaHost.

http://whynotmochahost.wordpress.com
http://twitter.com/whynotmochahost

mail me if you have questions whynotmochahost (at) hotmail (dot) com
Javier (estresado32@g...)
Time Hosted: 1 to 3 months
Global rating
Features
Cost
Customer Relation
Control Panel
Hello: We were almost 2 months with a Dedicated Server in Mocha Host. During that period we verified that the support of 24 hrs. that they announce does not work. The person of chat is prepared to give automated answers and to send ridiculous links to the help pages. Then, the chat person recommend to send an e-mail to the Support Team. The Support Team responds only 1 asks each hour, where the answer can be: " Could you explain your problem better ? "

Finally we lost all the information of our site and the Support Team was decided not to respond more to our shouts of help. Then we decided to cancel the account, knowing that we will had to pay an additional month due to contract reasons .The worst thing was that after months we verified that Mochahost.com continues charging us the service in spite of to be cancelled.

We have sent them all the documentation that they indicates that we came in due course to the cancellation of the service and following all the rules that they [read more...]
Mario (mail2@m...)
Time Hosted: under 1 month.
Global rating
Features
Cost
Customer Relation
Control Panel
This is the response I got from mochahost after I declined their service to due rude and abusive behavior on their part when we did not approve of providing them personal and private information in order for them to activate an account that was canceled before we made any use of it. The account was cancelled before they charged my credit card but they charged the card anyway in spite of explicit instructions no to do it.
Note: the name of the person that send the email has been deleted for security reasons.

*** Hello,
You need to take your bipolar medication, as there is clearly something wrong with you.
We have refunded your payment, and you should use it for medication.
Regards,

Billing Department
MochaHost~ The Online Central
***
Rizz (rizzjiwani@g...)
Time Hosted: 6 mo. to 1 year
Global rating
Features
Cost
Customer Relation
Control Panel
We started with Mochahost over 8 months ago and since the start they have had constant issues and problems. I write this review not to be malicious but to warn other users who may be suckered in by their great prices and promises of 5star rated service - THESE ARE ALL LIES.

I will keep it in point form:

1. Managed dedicated server - A lie, it is a simple VPS (over-priced)

2. Live Chat - Logs you into a generic chat, where no one really helps you. The live chat person even goes as far as to explain, that we are not trained to handle your questions!!!!

3. Hardware - our hardware had issues from the start. Hardware would crash when the server needed a reboot.

4. Request reboot, 3x in one day!

5. They promise average wait time for an issue 24 hours - A lie! We waited over 5 days and they still couldn't fix the issue - can you believe - They write back and say, we do not know what is the issue, can you please explain again (this is already after 72 hours of pacifying [read more...]
Gary (gtinte@v...)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
STAY OUT!!! Take everyone's advice. As of writing, there are 73 bad reviews here, and only 1 good review. So take your money elsewhere.

I hosted with them for 3 years. It lasted that long only because I had a web page that only I and a handful of other people saw. But already during all that time, I could never use their control panel- it was just too slooooowwww. Plus, there was also an instance when I lost all my email.

For 2011, I needed a dedicated server, so I thought of getting a server as an addition to my hosted website. Their chat specialists, and subsequently support team, proved to be beyond comprehension. Like others have said, they are all basically incompetent.

Chat says SQL Server Workgroup was included in the plan, then the order form charges you for it. Then Support comes in, making matters worse by failing to recognize early the discrepancy, only at the end to accuse me of extorting money from them.

Hahaha, what a joke this company is. STAY [read more...]
Florencio Marchelli (florenciox@g...)
Time Hosted: 1 to 2 years
Global rating
Features
Cost
Customer Relation
Control Panel
My dedicated server was blocked SIX DAYS AGO because a phishing issue with one of the domains hosted and the abuse department simply ignores me.

I sent 10 emails, 4 Ticket updates and tried to speak with somebody via chat but they can't do anything, they don't know, is not their department, the department is after office, they can't .... nothing!

If I don't have an answer tomorrow, I'll instruct my lawyer to take legal actions against them and I'll post a complaint with ICANN to recover the control over my websites.

The best action I took in 2010 was quit from my job and start my company, the worst was the "Mochahost Adventure".
Vishal (vrajput77@g...)
Time Hosted: 6 mo. to 1 year
Global rating
Features
Cost
Customer Relation
Control Panel
It was going ok for a while till there was server failure and then it call crashed. I lost my sites & data, it has been over 2 weeks now that my tickets are either not being responded to or being escalated with no resolution.

A Critical statuse ticket was responded after 12 hours so you can imagine the plight i am in where i dont know what to do next who to contact next.

The support department is pathetic, bad, worst, i don't want to use the F words here but it is real sucks big time.

their online support (Live Chat) is essentially a sales team and not support, they dont have a number where you can call them for support so you are stuck with the ticket support system.

the tech staff has not been able to fix any of my sites since their so called hardware failure and I would never host with them again.

I am moving to another host, if you have any suggestions please let me know.

thanks.
Engin (ebbilisim@g...)
Time Hosted: 6 mo. to 1 year
Global rating
Features
Cost
Customer Relation
Control Panel
Engin21 Dec 10
I am using mochahost for a year and had lots of problems.
First is you buy an unlimited hosting plan but you can't use. Because there is a not working or very very very slow working plesk panel.So you can't make any configuration. Can there be a webmail problem and it can't be solved? There are lots of problems. I don't suggest mochahost to anyone.
MochaHost User (phantomload@f...)
Time Hosted: 1 to 2 years
Global rating
Features
Cost
Customer Relation
Control Panel
Don't do it!!! worst web host I have ever used!
Site & email has been down for 9 days now. Tech staff appears unable to fix their problems, or work with their backup system (if it exists). Hosting Company can not be reached by phone, only online 'chat'. Anyone I have managed to communicate with is not concerned the site is down or particularly interested in solving it.

If you value your online presence steer clear of this hole. You WILL lose contents, and be at the mercy of an incompetent technical and support staff.

Nelly from their 'online support' clarified they do not have phones or anyone responsible to assure issues are resolved.

who does not have phones..???
Azlan (imbonus@y...)
Time Hosted: under 1 month.
Global rating
Features
Cost
Customer Relation
Control Panel
I don't even get access to the control panel since day 1. Don't sign up with this hosting. The support is terrible. The link to CPanelX that is given in the welcome email is dead.
max (ojasyoga1@g...)
Time Hosted: 1 to 2 years
Global rating
Features
Cost
Customer Relation
Control Panel
I switched to them because they have fast servers. So it was at the beginning. 300Kb/sec.
Then I had to contact their customer service and, boy, what a nightmare. They are incompetent, un-responsive, and quite frequently just plain stupid.
First of all, their ad is misleading. It says: 2 domains free, ID protection free, domain transfer free but it turns to be that if you get 2 free domains, the ID protection or domain transfer are not free anymore. Or you can get one domain plus one ID protection. You learn this after you sign up and get the bill.
With time my site got slower and slower. And it was not the Internet part, it was the server. I show digital photos and the back end reads the image file, resizes it to fill the client's browser window, and records a click in the database. I measure timing of all this stages separately. I know that when the server is not busy, it takes 50 msec to read the file. Lately, I get 10 seconds for this. I started to complain as it was clear [read more...]
Amit (amit@q...)
Time Hosted: 1 to 3 months
Global rating
Features
Cost
Customer Relation
Control Panel
WORST EVER

I have experience with more then 50 hosting providers

they are the worse

steal my domain

didn't get my linux VPS on air for over a month

Low level of not reading what I write customer service

Get yourself out of there
Ricardo (mastermind401@g...)
Time Hosted: 1 to 3 months
Global rating
Features
Cost
Customer Relation
Control Panel
MochaHost is ridiculusly damn slow! database allways runs into connection timeout before it responses something.

Really guys support will say "there I fixed it" when they really didn't do anything, stick to the remarcable web hostings like goDaddy, HostMonster, and so.
John Milton (contact@w...)
Time Hosted: under 1 month.
Global rating
Features
Cost
Customer Relation
Control Panel
All

we would like to bring to your attention that be very careful with Mochahost in terms of money back. We would like to share our experience of Mochahost with you so that someone else can be more careful with them next time.

We bought Perfetto-1 Windows from them and guess what. After few days they said we cannot access control unless we upgrade to Perfetto-2 and we did.

After two weeks of server purchase the server was not usable and their support is the worst we have even seen. They dont even know what to do. They put the blame on you or others. we are ready to share some of the incompetent support emails from them if anyone wants to them.

After long wait we had enough and said to them to cancel our account and for a refund. We had paid for 6 months. They came back and said we will not get any money back because we upgraded. We replied to them Ok ignore the upgrade and refund the original package amount. They said they cant do because their T&C doesn't allow.

The [read more...]
Hello John Milton,

We are sorry that we have to disagree with you.

1) The Perfetto-1 Windows package clearly comes with NO control panel which is clearly indicates on our site. We are not sure how we are responsible for your decision to select a package which will not fit your needs

2) The upgrades are NON refundable as per our terms and conditions which is clearly stated in our terms and to which you have agreed at sign up and also during the upgrade request. The part which is refundable is the amount you have paid for your original package which if it falls under our 180 days risk free guarantee will be pro-rated based on your current usage

We did check your ticket history and did not find any issues related to our support or server performance

Marketing representative (info@mochahost.com, ).
Mark (mark@s...)
Time Hosted: 3 to 6 months
Global rating
Features
Cost
Customer Relation
Control Panel
Hi, This is the worst hosting company I have ever used. I lost the whole control panel of my VPS 3 times in 2 months time (in fact, the whole VPS was disappeared for the last time). For the first time I lost the control panel, I was stupid enough to upgrade my package in order to get a more stable server.

Anyway, finally I had enough and tried to get refunded from them. I was told that I can't get my refund as I upgraded my package so it's not convered by thier so-call 180days-risk-free wanranty. Here are their mail quoted.

------- -------
Hello,

We need to inform you that since you have Upgrade your plan there is no refund.
Please agree with this.

The 30 days money back guarantee and 180 Days Risk Free do NOT cover the following:

• Upgrade/Downgrade/OS changes

For more information you can go to http://www.mochahost.com/risk_free.php and http://www.mochahost.com/tc.php


Regards,

V.T.
MochaHost~ The Online Central
Billing Department~


------- [read more...]
Hello Mark,

I did check your tickets and have to disagree with your review and statements. We did not do anything to your VPS nor we have caused your control panel to disappear. It looks like you have been changing and trying to customize your VPS and control panel which lead to the issues you have been experiencing. Regarding your request for an upgrade - the upgrades are non-refundable. The refundable part is the part for your original package which if it is under our 180 days risk guarantee you will be pro-rated as based on the current usage. If you are within first 30 days of the account sign up you will be completely refunded

Marketing representative (info@mochahost.com, ).
David Dunn (david@w...)
Time Hosted: 1 to 2 years
Global rating
Features
Cost
Customer Relation
Control Panel
Failed to renew my URL domain on time- lost my website, they were unable/unwilling to repair- Login to cPanel constantly failed.
Hello David,

We could not locate you in our system under the provided email address and unfortunately we can not even look up your domain name or the issues you have been experiencing

Marketing representative (info@mochahost.com, ).
Andry (andry22@m...)
Time Hosted: 1 to 2 years
Global rating
Features
Cost
Control Panel
Mochahost - deceivers.
1.5 year ago has placed with them sites. The tariff plan business. They had action, reduction of price at payment of 3th years. In 1 year after payment it was offered to me to pass to the plan in 10 times more. About 3$ on 23$.
Thus they do not give statistics about excess of consumption of resources. They do not give a data access for optimisation. They do not respond to inquiries while you will not pass to the new tariff. All who has bought the tariff for 3 years - are compelled to pass on 23$.
Their low prices is a deceit. As a result it will turn out on much more. I from them have left.
Hello Andry,

It looks like you are posting the same review on every single site.

We will have to unfortunately disagree with this review. You have been hosting your site with us on a shared account for over 1 year. About 1 month ago your site have started to overload our shared servers and have produced a significant load which took about 30% of the entire shared server CPU resources. To prevent other people from suffering from this load we have escalated this issue to your attention and have provided you with all of the details of which pages of your account are producing the load. You have been provided with the option to upgrade or cancel your account since your shared account was no longer a good fit for a shared environment.

There is no wrong doing here. This is a standard process which ALL shared hosting companies follow

Marketing representative (info@mochahost.com, ).
Grant (gmarblestone@y...)
Time Hosted: 1 to 2 years
Global rating
Features
Cost
Customer Relation
Control Panel
Terrible customer service and up time.
They need to say its 20% uptime and no way to call and talk to someone. their parallels is SUPER slow and you should skip and go with another company.
Hello Grant,

These are some very serious accusations which are completely false. We are not sure where did you see stats of 20% uptime? Looking at all review sites which offer free stat reports for us you will see what is our average uptime.

In addition the problems you have been experiencing with Plesk have been already covered and addressed in your tickets. Unfortunately the error to which you are referring is common to Plesk and is not something we can fix. This has been already escalated to Parallels however there is no currently a fix. This is why we offer WebSitePanel as our default Windows Control Panel which is recommended to be used and does not have the same problems and performance issues as Plesk. If you Google this error you will see that there are plenty of clients and companies experiencing similar problems

Marketing representative (info@mochahost.com, ).
Darin Boyd (darinboyd@g...)
Time Hosted: 1 to 3 months
Global rating
Features
Cost
Customer Relation
Control Panel
In all of my 14 years of dealing with hosting companies, I can say that Mocha is the worst of them by far.

The site is nice and does a great job of setting you at ease, but after the sale, the customer service is the worst I have ever experienced. They go to great lengths not to do anything about technical issues and you will not get a real human being to talk to.

I felt comfortable buying based on the 180 days / 100% uptime guarantee. The site has been down several times within just a few weeks resulting in numerous support tickets that were quite futile.

The site is down again today and I am praying that I can get to my data to migrate back to Host Gator. The only reason I migrated to Mocha is because I needed good Java support. There really is nothing good about this company that I can say. I'm going to back to HG and I'll have to figure out the Java situation later.

DO NOT GO WITH THIS COMPANY. YOU WILL REGRET IT.
Hello Darin Boyd,

We did review all of your tickets and the only issue which you had with us was related to a DNS propagation error which was fixed immediately on our end and which was caused due to your domain transfer. You do not have any tickets in your account history which were delayed or not addressed in details and in a professional tone

Marketing representative (info@mochahost.com, ).
Joseph (jesus@c...)
Time Hosted: 1 to 3 months
Global rating
Features
Cost
Customer Relation
Control Panel
Billing is too unreliable they didn't send us any invoice then they suspended our account and according to my BILLING SYSTEM LOGIN they are charging us 15 dollars to activate the account.
Hello Joseph,

In order for an account to get suspended you need to:

1) Miss our invoices which we re-send 3 times
2) Miss our warnings that your account will get suspended which we re-send 2 times to all emails on file
3) Miss our final warning send 30 days after the due date of the account

You had 30 days to be able to arrange your billing concerns before your account got suspended

Marketing representative (info@mochahost.com, ).
-anonymous- (-no email-)
Time Hosted: 1 to 3 months
Global rating
Features
Cost
Customer Relation
Control Panel
Horrible technical support. Keep making you repeat your problems to them over and over again during the same day with no clue or misleading solution for your problems. 2 major issues with them. First is the Plesk database upload is down. No solution or what so ever. Just tell you too bad. After almost 30 days, we had to cancel the plan because that is the maximum limit of the money back guarantee. After a couple of weeks, we create a totally new account. Instead of creating an new account that stated in the Welcome Mail, the support didn't do anything till we contact the Live Help a day later. The Live Help make us wait for a few hrs before asking us to submit a ticket. The support reply is use back the old account (different name with new account). We told them it is the wrong username. They insisted it is newly created. We told them they made a mistake because even the previous data and files are still inside. They insisted it is correct, so is whether we take or leave it. We [read more...]
Hello "Unknown",

We are not sure why did you setup 2 accounts when you were not happy with your first account? If we were such a bad company you would not have had setup a 2nd account. Lets be fair here.

In addition since you did not provide any email or name we can not even look up your ticket history and can not respond with a concrete feedback.

One thing we want to point regarding Plesk is

There are numerous issues with Plesk which were escalated to Parallels however there are not yet addressed and we do NOT have a solution for these issues. This is why we offer WebSitePanel as our default Windows Control Panel which is recommended to be used and does not have the same problems and performance issues as Plesk. If you Google for Plesk errors and Plesk problems you will see that there are plenty of clients and companies experiencing Plesk problems

Marketing representative (info@mochahost.com, ).
Boris (boris@t...)
Time Hosted: under 1 month.
Global rating
Features
Customer Relation
I can't say whether they are bad hosting or not because they merely charged my card and didn't bother themselves to send me an activation letter. I tried to ask for tech support several times and every time they promised to response - but situation still remains the same: card is charged and no other results. Of course 20 bucks are not a sum to talk about but I'm really feeling like a fool.
We are unable to respond to this review with a concrete feedback due to the reviewer missing to provide a registered in our system e-mail or domain name
Marketing representative (info@mochahost.com, ).
Catarina (-no email-)
Time Hosted: 6 mo. to 1 year
Global rating
Features
Cost
Customer Relation
Control Panel
The live operators have no clue about what they are talking about, they are rude, unhelpful and they leave you with no answers whatsoever... worst webhosting ever... if you ever do buy a hosting with them make sure your domain is far from them...
We are unable to respond to this review with a concrete feedback due to the reviewer missing to provide a registered in our system e-mail or domain name
Marketing representative (info@mochahost.com, ).
Rebecca Christopherson (becki.c@m...)
Time Hosted: 1 to 2 years
Global rating
Features
Cost
Customer Relation
Control Panel
The design process went pretty smoothly, but their tech support is awful. It never takes less than a day and often takes more than three days to resolve an issue. No matter how much information I supply in the initial email they will sent me endless emails back requesting the same information. And every now and then they can't find our account. Worse, although my contract assures me of phone and internet support, every phone number goes to an answering service and it is impossible to get a human being. It makes me feel like they are going out of business and hiding from everyone! Their unresponsiveness has rendered my email/website useless for days on end and caused material damage to my business. Do not use!!
Tim (impactservice@g...)
Time Hosted: 1 to 2 years
Global rating
Features
Cost
Customer Relation
Control Panel
I wanted to renew 1 of my domains here and they invoiced it with 3 others that I did not want anymore, I have tried to get them to separate the invoice for 6 days so I could pay for the renewal of the 1 domain that I did want and they still have not allowed me to renew the domain. DO NOT USE THERE SERVICE!!!
joseph (1io01io00@g...)
Time Hosted: 3 to 6 months
Global rating
Features
Cost
Customer Relation
Control Panel
We have spent a lot of time to try out Mochahosting.com and unfortunately it has been much of a nightmare. First the positive. Mochahosting prices are reasonable and cheap. They have online chat. Unfortunately that is about all that is good. Mochahosting.com attitude is very bad and their replies on the online chat is very rude and they will try to get you off as fast as possible by telling you to write an email to them. They will also terminate the chat even while you are typing the issue or problem. Their servers are slow and has had a good amount of downtime or server on error issues. Their control panel ALWAYS stalls and often crashes with errors. It is hard for this company to call themselves a web hosting company. They lack good tech support, they lack etiquette, they lack good servers, they lack a good control panel. They are just a cheap web hosting company with cheap servers.
joe (1io01io00@g...)
Time Hosted: 3 to 6 months
Global rating
Features
Cost
Customer Relation
Control Panel
Mochahost.com is terrbily run. I wouldn't even recommend this hosting company to my enemy. The service is poor and they will always avoid telling you the server has a problem because perhaps they are worried they will be sued with written evidence. Regardless, the servers have a lot of down time and the support is very slow to fix the issue. The tech support is also very rude. You cannot trust this hosting company. If you have a valuable website, try to host it with a more reputable hosting company.
Christina (-no email-)
Time Hosted: under 1 month.
Global rating
Customer Relation
I signed up for the Americano2 hosting plan with Mochahost on 7/10/10. At the time I signed up, I registered a domain to be used as my primary hosting domain because you had to either register a domain or transfer a domain to sign up for hosting. Once my hosting account was set up, I contacted Mochahost and told them I wanted to change my primary domain. It was a domain name that was available, but not yet registered. They told me I had to register the new domain through them and they would make the change. I registered the new domain with Mochahost and they changed my account so that the new domain was the primary domain associated with the hosting account.

On 7/14/10, I decided to cancel my hosting with Mochahost due to server issues and the fact that Mochahost tech support gave me conflicting information with regard to the resolution of the errors. One response I received from tech support was to notify them every time I received the error message. The second response was [read more...]
Rob Norwell (-no email-)
Time Hosted: under 1 month.
Global rating
Features
Cost
Customer Relation
Control Panel
I am new to Mochahost. I signed up for a plan that included 2 lifetime free domain hostings. I chose to transfer 2 domains to Mocha from other registrars (got billed for both of them, but that's not the big problem). I am having an awful time completing the transfer of one of the domains. It may be the past registrar's fault, but the lack of one on one support from Mocha leaves me in the dark.

Twice I logged on to their live-chat to ask for specific answers to my current status and both times they un-cerimoniously ended the live support with a link to start a ticket. I am not exagerating. The support stopped talking to me and left me typing to nobody the first time. The second time I used CAPS to imply I was angry and used censored swearing (i.e. S***). Immediately after that I requested more information on my transfer status and to be connected to a manager. No answer... Then I asked for a phone number. That's when they responded saying I am banned from support until I apologize. [read more...]
Sventek (Sventek@d...)
Time Hosted: 2 to 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
Just ordred a 2-year-Business Plan on 20-05-2010
get what?

1. DAY: after my Paypal payment, they sent me an Email asking to do the payment. i did open a ticked and uploaded a screenshot of my Paypal as a Prof of my Payment. as Answer from there billing Support! please provide us the TransactionID to track the payment. I Did.

2. DAY: payment Confirment on 26-05-2010, Welcome Mail on 27-05-2010 + Registration mail of my domain name. can't Login to the Cpanel USING the Alternative link of mochahost! opned a new ticked. They ask me to provide domain name and User account!!!!!! i dont know why we should give name, domain, email, and the Question befor ech chatsession !

Problem Solved: they gave me a wrong username in the Welcome mail LOL!

Today 01-06-2010 ( after 12 Days after payment, and 140 hours after Domain Registration! Can't Resolve the DNS! GREAT!
new ticked was opned! waiting ......

- very poor live support. they can't help, they ask only to open a new [read more...]
Time Hosted: 6 mo. to 1 year
Global rating
Features
Cost
Customer Relation
Control Panel
We have spent a lot of time to try out Mochahosting.com and unfortunately it has been much of a nightmare. First the positive. Mochahosting prices are reasonable and cheap. They have online chat. Unfortunately that is about all that is good. Mochahosting.com attitude is very bad and their replies on the online chat is very rude and they will try to get you off as fast as possible by telling you to write an email to them. They will also terminate the chat even while you are typing the issue or problem. Their servers are slow and has had a good amount of downtime or server on error issues. Their control panel ALWAYS stalls and often crashes with errors. It is hard for this company to call themselves a web hosting company. They lack good tech support, they lack etiquette, they lack good servers, they lack a good control panel. They are just a cheap web hosting company with cheap servers.
Yogesh (yogesh@t...)
Time Hosted: 1 to 3 months
Global rating
Features
Cost
Customer Relation
Control Panel
We have recently purchased plesk reseller account with mochahost, everything worked well from payment to activation of the account, also for around 15 days plesk panel also worked fine, but suddenly before 15 days, we have received complaints from our customer who hosted under mochahost reseller account, that they are not able to access control panel, we have forwarded issue to mochahost tech support, issue i was getting as follows, while loggoing into control panel

ERROR: PleskFatalException
wrong id

0: UserClient.php:24
UserClient->__construct(NULL null)
1: class.Session.php:225
Session->getUser()
2: auth.php3:396

Now when i am opened over 5 support ticket to them for same issue, their representative told me to Shift DotNetPanel as it, the problem i was getting is plesk bug, but i don't understand how other users all over the world using plesk and here is only mocahosthost who is having overloaded server that's why they are getting issues, and they only [read more...]
Bo (bochanseal@h...)
Time Hosted: under 1 month.
Global rating
Features
Cost
Customer Relation
Control Panel
Do not use this company for hosting! I am a web developer. I use many hosting services and this has by far the most problems I have ever encountered. I have spent hours trying to track down why I could not pull up their address mochahost.com, any of their cpanels for web control. their phone numbers were out of order. If you cant access their livechat, your stuck.
The killer mistake I made was to transfer a domain name to these people. The ICANN rules are that you have to leave a domain parked for 60 days. I cant access the panel for domain name forwarding so I cant even use these shleps as a passthrough to another hosting company.
I have a long list of email responses that were the biggest run around.

Bottom line….PASS AT YOUR OWN RISK!…..DO NOT GIVE THEM YOUR BUSINESS……AND DO NOT TRANSFER A DOMAIN TO THESE PEOPLE…
David McLure (info@v...)
Time Hosted: under 1 month.
Global rating
Features
Cost
Customer Relation
Control Panel
I have a VPS purchase experience to share.

I spent a lot of time chatting with the Mochahost reps before making my purchase, so after doing what felt like my due diligence with these people, I felt very confident that proceding with my switch from HostForWeb.com to Mochahost.com was the right thing to do.

Looking at the details, I later realized that what first seemed like lower costs were actually nearly comparable - all things considered - as Mochahost has a way of hiding costs in somewhat tricky ways. But no, matter, given the 30-day money back guarantee, I figured I was safe trying Mochahost as a VPS vendor, to see what I might be missing. After all, their chat feature was a nice change and I felt encouraged by their chat reps that everything would be OK.

Cut to the chase - I bit the bullet and purchased a Perfetto 2 VPS, and paid for 2 years in advance - feeling safe in knowing that I could get my money back if needed as long as I did so within the 30-day money back [read more...]
John R. Gilmore, Jr (jollygreenguy@g...)
Time Hosted: under 1 month.
Global rating
Customer Relation
Control Panel
First off, let me state that I do not mind having technical problems. I only mind if they are not addressed properly.

I set up my domain and hosting with mochahost and should have read the reviews first. I couldn't get anything accomplished using their cpanel. I kept receiving the message, "Please wait, loading" when accessing various areas of the cpanel. Sometimes I would receive a page cannot be displayed message.

Since I am technical, I didn't jump the gun and assume it was them. I used to do tech support for cable so I knew the standard things to check: pings, tracerouts, throughput, browser settings, etc. Everything was fine on my end so I submitted a ticket.

They responded and told me to do the things I already did and said that everything is fine on their end and that the problem is on my side.

I responded with what I did and they asked me to provide a trace route, which I happily did. They then told me that there is a known issue with their default cpanel [read more...]
Sandie (sandiec@n...)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
The only time you hear from these guys is when the think you owe them money. Bills are sent 5 months in advance and keep coming every few days until it is paid. If there is a problem with the site it can be weeks before the problem is solved. They spend more time on trivial responses that have nothing to do with the problem than anything useful. The only way to contact them is by an email ticket - each of which requires at least 24 hours before a reply. This can go on for days with no resolution to a problem and causes more lost uptime than necessary. Trying to move from them can also be very hard since the process involves many emails back and forth with imaginary deadlines used adn further bills "owed" to thwart a move. Stay away from this host!
Jacquii Cooke (designer@j...)
Time Hosted: 2 to 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
Copied in part from http://www.besthostratings.com/web-hosting/MochaHost-review-comments-4683.html where I have updated my 2007 review of MochaHost
------------------
------------------

I am totally DISGUSTED with MochaHost - While their customer support was to be admired - it no longer is that way unfortunately. See the screencap of the most recent support ticket fiasco I'm experiencing because of their subpar service:

http://jpicforum.info/imagehosting/images/m88c8re7hbqzleh8q8pk.png

That is just ONE example of the ABSOLUTE HORRIBLE CUSTOMER SERVICE I have experienced with them in the past several weeks. I'm beginning to think they are an "English as 2nd language" type of scam...

They also oversell their accounts. When your sites get popular enough and have a nice bit of traffic they will tell you to upgrade your account and offer you no enhancements. Yet they are willing to take your money like scamming thieves!

I have given MochaHost 100s of dollars for my own [read more...]
allen (zlai@h...)
Time Hosted: 1 to 3 months
Global rating
Features
Cost
Customer Relation
Control Panel
I bought their dedicated server in January 2010, and server was Ok, but was asked to move to new server in March 2010. The new server was so slow and my site is losing traffic. I have paid thousands of dollars to promote my site till now. I have communicated many time to the tech people. They insisted on no problem on their side and this is what I get. I paid about $2500 annual fee for the server, now I only used less than three months. My sites are so slow and they are useless to put on this server. I am running a business and everything stops because of this. My portal site is losing traffic, because viewers cannot access to the site, or so slow that they lose interest as my site stream news videos.
I am so sick of the company and I am stuck with it and donnot know what to do now. I regret i didnot do any search on the hosting company, and wanted to save some money as they claim to offer unlimited bandwidth.
Oh, I want to get a gun.

Can somebody help me out?
John Peterson (mochafraud@y...)
Time Hosted: 3 to 6 months
Global rating
Features
Cost
Customer Relation
Control Panel
I'm not sure what the other reviewers are thinking, but this host is a Scam and a Fraud.. And a group of ex customers have filed complaints with all federal and state consumer protection agenices. They will evenually pull a bait and switch scam on the customer then give them an ultimatum.

Not withstanding that little detail, The hosting uptime is terrible... We have independent uptime stats for the last 3 months of over 100 web sites hosted at this host, they have been down over 145 times during just 3 months.

There customer support is extremely incompetent. They only have a couple of agents that use different aliases when dealing with customers. The agents do not know a thing about web hosting. There entire platform is flawed and full of bugs and problems. If any of these reviewers are not the host I would be be surprised. The real reviewers here will eventually find out the truth. My advice and the advice of thousands of others is to stay far away from this host [read more...]
Pat (-no email-)
Time Hosted: under 1 month.
Global rating
Features
Cost
Customer Relation
Control Panel
I never had to deal with such a bad company in my whole life.

First of all they don't have technical support (as you know it) they dont have anyone that answer the phone, all you can do using their phone number is leave them a message. They wont ever call you back.

I've been suspended (without any warning) they told me my website was using too much resources / cpu intensive, i've never been told that in the past and been with many other hosting company. They wanted me to upgrade to the VPS they offer but this whole time (5 days) my business website has been down. I've went many many time through their live chat system, but no help. Sent a huge amount of tickets, going back and forth with their techs, asking me stupids questions such as what is your domain name, whats your plan, as of they can't figure it out themself. They are the service provider and have no clue about what their user have.

Anyways out of 10 i give them -2000.
Jason Alex (jalex@h...)
Time Hosted: under 1 month.
Global rating
Not much to say...you get what you pay for. I provide professional service to a variety of clients. I subscribed for windows hosting. The Plesk Panel supplied by Mochahost, crashes and is essentially unusable. This host is definaltely one you want to avoid. I have 2 years left on a 3 year plan...my bad.
Haresh (vachhanisi@y...)
Time Hosted: 1 to 2 years
Global rating
Features
Cost
Customer Relation
Control Panel
Very very bad hosting as well as poor technical support
Admin (admin@x...)
Time Hosted: 1 to 2 years
Global rating
Features
Cost
Customer Relation
Control Panel
They have a bait and switch plan. Signed for a two year plan which included free domain registration for two years. After the first year, the domain stopped working. Contacted them, and they said because I have not used it enough (i'm building the site part time), my domain was on hold and I would have to pay between $100 to $200 to retrieve. They understood I pre-paid for two years already with the domain, but it did not matter. After many many subsequent messages (most with no replies), I was stuck. They would also not provide a phone number or address to their legal department. A year later (two years total), they tried to charge my credit card for renewal. What! they lost my domain name, and I cannot access their system and they want a renewal? Go elsewhere.
Chris (ctrombley@g...)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
Over the past 5 years or so, I have had too many bad experiences with their customer support to list here. They are rude, unprofessional, and above all unhelpful. In 9 out of 10 situations, a representative over live chat will simply respond "I'm sorry but I cannot help you with this" without explanation or recourse. They explicitly restrict phone contact and rarely address specific concerns voiced in emails or over live chat.

I have attempted to remain patient this whole time, but recently I decided to cancel this service after my account was suspended for hosting "illegal mp3 content", which in reality was recordings of my band (that we owned) used for our website. Seems that the mere fact we chose mp3 encoding for our songs flagged our account for suspension. Nobody I spoke with seemed to understand this concept, so I got fed up and decided to move to a different hosting provider.

In short, I have been trying to transfer my measly 2 domains for 2 weeks now, and their [read more...]
Who knows (cetincola@h...)
Time Hosted: 6 mo. to 1 year
Global rating
Features
Cost
Customer Relation
Control Panel
I never have worked the worst company like Mochahost.7days left We bougth VPS but settings still havent done yet. its incredable.Im very sad for choosing mochahost.
-anonymous- (-no email-)
Time Hosted: 1 to 3 months
Global rating
Cost
Customer Relation
Control Panel
This is what I am seeing.. You Get what you pay for..

I am seeing pretty much the same exact complaints as everyone else
1. Plesk is the worst piece of software. Is it really Plesk or do you just have over worked servers that you are overloading. In all the reviews that I have read. Plesk has been an issue for months and mine is becoming unusable. If it really is Plesk why don't you hold their feet to the fire for a fix or take your business else where.

2. The absolutely rude support team they have. Non responsive and just down right rude. It takes days to get one little issue fixed that should have only taken a few minutes to fix. 99.9% uptime is load a crap if you have several issues a year and you are down for 5 -10 days at a time for a issue that could have been fixed in a less than a day with a competent support team. Then you are not really having a 99.9% uptime for me are you. Are you using this number to include all your clients? If so, that 99.9% is much easier to [read more...]
-anonymous- (-no email-)
Time Hosted: 1 to 3 months
Global rating
Features
Cost
Customer Relation
Control Panel
I need to preface this entire review by saying.. I have never ever done a review before at all. NEVER.. But I feel so strongly about this that they have pushed me over the edge to a breaking point where I would not wish the past 5 days on my worst enemy.. I would rather put red hot pokers in my eyes than to ever have to deal with this company every again... I am a pretty patient person as I work in the software industry as a DBA. So I know what it is like to do support..

If I had ever treated a client as badly as I have with MochaHost I would not have a job.. I have dealt with some of the largest clients in world and if I EVER told a customer that" I don't know when there is going to be a fix and I just have to deal with it" I guarantee you one of two things would have happened. I would have lost my job immediately or the large client that I said that too would have no problem turning around and going to a competitor. That is exactly what I am doing because they don't care and [read more...]
Darwin (guillenbernhard@a...)
Time Hosted: 3 to 6 months
Global rating
Features
Cost
Customer Relation
Control Panel
BECAUSE THE TROUBBLES BEGINS AFTER 30 DAYS, ALL WAS QUIET BUT WHEN I STARTED TO USE YOUR SERVICE NOTICE A LOW PERFORMANCE IN PLESK AND MSQL2008, LOOK BETTER YOU RETURN SQL2005 OR 2000 TO GET THE BEST SERVICE. YOU ARE TECHNICAL MOCHA? OR ONLY WORD REPRESENTATIVE?

GIVE ME A BREAK... IF YOU DONT WILL RETURN MY MONEY, SIMPLE, LEAVE HARD TIME UNDERSTANDING THIS ISSUE OK.

5 months, because I'm studiyng my master degree, for that reason I'm not alert and almost not logging, waiting to HAVE TIME TO WORK ON MY SITE OK.. you dont have excuses... "5 months"

GIVE ME A BREAK... you are smarte people, so, enjoy de money...
blerim pema (hahkot@g...)
Time Hosted: under 1 month.
Global rating
Features
Cost
Customer Relation
Control Panel
These guys are HORRIBLE. Just stay way from them. I have never been so dissatisfied from hosting companies in my life! :(((
Darwin (guillenbernhard@a...)
Time Hosted: 3 to 6 months
Global rating
Features
Cost
Customer Relation
Control Panel
the email. Them comment my case because I have had problems with mochahost, I buy a service that was in supply, I paid 121,64 dollars, when I begin to use it 2 months after I detect it that my site was very slow and when I enter webadmin (sql2008) I detect a database with over 100 tables the database called anantuk_careerguru occupying in my web admin and created by the main user of mochahost and they said me that leave there beacause it should be there and who created? I ask them to erase it and when they deleted that database my site functioning faster. In these days my page not showed, now they say to me that they have blocked to me to use lenguage abusive and profanity and that they are not going return my money. Who is the abusive and profanity people?
Hello Darwin Guillen,

I am having hard time understanding your problem. I see that you sign up for our services in September of 2009 and cancelled in February (5 months later). It looks like you have changed your mind and did not want to cancel after all. I have no idea what databases you are referring to but if you had problems with us from the beginning I don't understand why you did not cancel in the the first 30 days?

Marketing representative (info@mochahost.com, ).
matt (editorsreview@g...)
Time Hosted: 1 to 3 months
Global rating
Features
Cost
Customer Relation
Control Panel
Mochahost review:
1. control panel - Poor
2. Customer Support - Poor.
3. Uptime - Average / Poor
4. Price - Okay
5. Unlimited plan? They will threaten to suspend your account if they think you are reselling their plans, even when you are not.
6. Overall - Poor

In detail.
1. Control panel - Poor. always stalls and mochahost claims it is a bug with Plesk. Very difficult to get any work done when the control panel stalls about 90% of the time
2. Customer Support - Poor. Very slow to answer. They will not answer all your questions. It seems there is a serious communication problem. Or they just do not know the answer to the questions. They will try to get you off their online chat as fast as possible by sending you to submit a ticket. When you submit a ticket you may wait up to 2-3 days for an answer. This is not the kind of customer support you want. Especially if the server is down.
3. Uptime - Average / Poor. The server uptime is on the slow side. It is possible that [read more...]
Ray Irwin (theprofessor@s...)
Time Hosted: under 1 month.
Global rating
Customer Relation
My experience with Mochahost has been terrible, stressful, and discouraging to say the least.

Well, where to start. I opened up a VPS account with Mochahost 6 days ago. I had been previously on a shared server at Bluehost but while Bluehost was always a pretty good provider with great customer service we outgrew the resources that they provided. So...I attempted to make the seasmless switch to Mochahost.

Opening an account went smoothly. They gladly accepted my money (via PayPal), sent me a welcome email, and followed up with the details of my account/server/CPanel, etc.

I also transfered my domain name away from Bluehost to Mochahost. This actually went quite well and the transfer was completed within 24 hours. A day later I transfered all my files over to the Mochahost server and could view my website using the my IP address. Everything looked great.

At that point I changed the nameservers to the Mochahost nameservers that they provided me. 2 hours later my [read more...]
Hello Ray Irwin,

Domain: schoolyourpool.com

Did you forget to mention that you have been contacting us from email which has been listed before as a cancelled order which we have marked as fraudulent order - therefore confusing EVERYONE and causing a DELAY for us to figure what exactly you are trying to achieve. I am not even sure why our billing department activated you on a first place since once your order have been marked as fraudulent order.

Did you forget to mention that we have given you all of the VPS info indicating what steps you need to take to perform the necessary DNS changes and re-point your site?

Did you forget to mention that you have even admitted that is in your fault that you are ignoring what we are telling you to do?

Marketing representative (info@mochahost.com, ).
Mark Williams (mwilliams@f...)
Time Hosted: 1 to 2 years
Global rating
Features
Cost
Customer Relation
Control Panel
Hi, I have been with Mocha over a year. I signed up for the many features offered and the prices werent bad. Tried to use their OpenRealty feature but it didnt work and had to upload a new copy and set it up myself. Barring this and other minor problems, I was satisfied with Mocha until Dec 2009.
My 1 year account was about to expire. I chose not to renew/upgrade that account but sign up for a new account to benefit from the discounts that were being offered. I asked at that time (begining of Dec, 2009) that my domain be transferred to my new account so I could change my DNS for my domain to corespond with my new account.. I made this request several times, from both (old and new) account emails.
My God, who could believe that after 6 weeks of waiting, being sent up blind alleys, instructions that dont work, mochasupport putting me off, SIX WEEKS of running around, I finally on Jan 19, 2010, got an email saying that my accounts have been merged and that i shouldnt have [read more...]
Hello Mark,

I am sorry that you are frustrated but I have been looking into your account and not sure what is wrong with your setup and this review. Normally we would apply the specials we have for any future renewals. I will have someone to look into this and respond back to you.

Marketing representative (info@mochahost.com, ).
mark (emailexpression@g...)
Time Hosted: 1 to 3 months
Global rating
Features
Cost
Customer Relation
Control Panel
The Mochahost control panel doesn't work and they keep blaming it on plesk. VERY disappointed that the Mochahost tech support does not know how to solve this issue. And the tech support online isn't helpful at all. You can try.. they will just forward you to submit a ticket which never gets solved.
I can't find you by the email mark emailexpression@gmail.com - obviously there is no such email.

If you have actually submitted a ticket then you should have gotten a response to it.

Can't comment on your Plesk issue if you are not even using real email

Marketing representative (info@mochahost.com, ).
Steve (ph4nt0m1@h...)
Time Hosted: 3 to 6 months
Global rating
Features
Cost
Customer Relation
Control Panel
I'm so annoyed that i didn't find this review site sooner,

I've been hosted with Mochahosts for around the last 3 months, I purchased a reseller plan but only planned to host a single domain on it because we have quite a busy gaming clan site,

The shared windows server simply could not handle our site and was forever giving out error 503's which means that the server had run out of memory, add to this the fact that pages would take anything from 10 secs to 60 secs to load

After multiple attempts to resolve this issue through the "Live Support" and being told to submit a ticket instead, we were told that our site uses too many server resources for a reseller plan (yes, 1 hosted domain uses too many server resources on a server that is meant for reselling) and that we needed to upgrade to a VPS or dedicated server,

We stupidly ordered a VPS with the FREE transfer, approx a week later, and after Multiple "Live Supports" and getting told to submit a ticket every time, we [read more...]
Hello Steve Podmore,

"Error 503 means that the server is out of memory" - where did you read that exactly?

Everything you have written in this review is false.

We have already provided you with all of the info and data requested.

We are glad that you finally have found another company that you can post false reviews after.

Marketing representative (info@mochahost.com, ).
Deborah (pookielogic@c...)
Time Hosted: under 1 month.
Global rating
Features
Cost
Customer Relation
Control Panel
Don't do it!! They couldn't even transfer my domain in a timely fashion. Been 2 weeks now. Automatic submission doesn't work. Online chat just sends you to FAQ and Support ticket submittal. Support Tickets send you round and round. Never updated as they promise. Leaving a message at their phone number does nothing. I have requested a refund per their 30 day refund policy. We will see how that goes.
Hello Deborah Teagle,

We have provided you with all of the instructions on how to transfer your domain name over (which is by the way AUTOMATED process) but you have decided to cancel instead.

Marketing representative (info@mochahost.com, ).
Alexander Viz (ale_viz@h...)
Time Hosted: under 1 month.
Global rating
Features
Cost
Customer Relation
Control Panel
STAY AWAY I prefer not to give my hosting domain name as I am still hosted with them and I am worried they will delete my site or do something to retaliate. My experience with Mocha Host has been horrible. They were very friendly when I contacted them with questions but once they have your money they will change a lot. They took almost 4 days to solve a simple issue on my site. I was desperate because I wasn't hearing from them and I submitted many support tickets. They baned me from their support system and delayed my case even more as a retaliation. Yes, this company is cheap but not worth the nightmares. STAY AWAY
Hello NoName,

Why would we want to delete your site?

Go ahead tell us your story and we will be glad to respond.

Did you abuse/were vulgar towards our support?

Marketing representative (info@mochahost.com, ).
Lev (ozlevka@g...)
Time Hosted: under 1 month.
Global rating
Features
Cost
Disgusting service ...
No support, all system issues are resolved expense of the customer ...
Money back guarantee does not exist, billing service simply does not respond to letters and ignores tickets
Our support is FREE and our Money Back guarantee is listed on top of our site.

http://www.mochahost.com/risk_free.php

Billing tickets are processed within 24-48 hours depending if it is weekend or business day.

The only time you may get a delay on a billing ticket if it is placed on a Holiday during which we have obviously less BILLING personnel. It looks like you have placed this review around X-mas and I would assume you wanted to get an immediate response on X-mas day.

Marketing representative (info@mochahost.com, ).
Bhaskar (bhaski_r@n...)
Time Hosted: 6 mo. to 1 year
Global rating
Features
Cost
Customer Relation
Control Panel
Mocha Host obviously doesn’t like getting exposed. Kicking and screaming after the fact only makes Mocha Host look pathetic. Dear Mocha Host, I still have all the logs from the chat sessions and the support tickets and I can prove my allegations anywhere anytime.

Violation # 1: Excessive server load produced by your sites:- I kept asking mocha support, which site was causing the overload and they never had an answer for me, nor they were able to tell me what kind of overload was my site causing.

Was it an excessive use of bandwidth? The stats doesn’t show extraordinary traffic. Almost all the sites have about 100 hits a day and if they cannot handle 100 hits a day, I believe that they should not be in the business.

Was it excessive load on CPU or Memory? If they had the knowledge to tell which site is causing this, I would have had my developers to look for some resource leaks and would have fixed it. All the sites were simple ASP pages. The problem probably is that they [read more...]
Dear Bhaskar Raghavan,

Your account has been suspended due to violation of our terms and conditions. You have violated 2 different parts of our terms and conditions:

1)Excessive server load produced by your sites
2)Reselling your shared hosting account instead

Our terms are very clear and specific that you can not use your shared hosting account for resell purposes.

We do in fact have common sense and that’s why we have verified the contact pages of the sites which you have been hosting which all had different contacts proving that these sites did not belong to the same contact/company. Even if the sites in questions were yours you are still missing the fact that you are overloading our server and thus violation our terms.

We have given you a notice of more than 20 days to respond to us and to upgrade to a Reseller account which is the proper account type if you want to resell our hosting services. Your account would not have been suspended if you have responded to [...]

Marketing representative (info@mochahost.com, ).
Pitar (pitar.in@g...)
Time Hosted: 6 mo. to 1 year
Global rating
Features
Cost
Customer Relation
Control Panel
worst host available at present!
such a pathetic service,cheap price but most of feature doesn't work,they give lots of advertisement in their site but when u purchase a hosting plan,u will understand,most of the features they disable and anything I ask they ask me upgrade to dedicated server or VPS and pay more money!
Hello Amarta De (Peter Pi),

Domains: learnitsayit.com / deartz.com

Please do not make false statements and do not accuse is in false advertising! This is illegal in the USA and not something we will tolerate.

We have NOT disabled any feature we advertise. The feature which you are asking for in your ticket was never advertised on our site due to security concerns and therefore you have never paid for it.

We are not asking you to upgrade to anything - we have explained that the feature you are asking for due to security reasons is available only in our VPS packages or dedicated server.

Why would we enable and advertise features which will impact the performance of our shared servers and let other people suffer because of your demands? There is no way we can sacrifice the performance of our client sites due to your demands.

In addition if we were such a bad company why did you not cancel your account in 30 days? It looks like you have been a customer since June [...]

Marketing representative (info@mochahost.com, ).
azlan kundi (azlan_kundi97@y...)
Time Hosted: under 1 month.
Global rating
Features
Cost
Customer Relation
Control Panel
very bad mochahost..i purchase vps server from them a couple days ago. i received automatically email respond said the server will be setup between 24-48 hours,..

its been 48hours left but my virtual server still not yet installed.

they non-experience customer service said,

" you need to wait.....blablabla.."

what a bad customer service.. very unhelpfully..they also seems not professional with server setup..

to other visitor who need to use mochahost, i suggest u try other host 1st..
Hello Ahmed Saleh,

There is no need for you to hide your identity by using fake names if you are posting truthful reviews.

Your VPS account for domain Nilehoster.com was in fact setup in 24 hours after you have purchased your account from us. The VPS account activation time is well within our promised activation time of 24-48 hours.

You are missing one simple fact in your review. You have placed an order for a VPS package without cPanel/WHM control panel and then changed your mind that you need the control panel which requires us to send your request to our billing department so that we can pro-rate your account and then for our support to re-configure your VPS which requires the cPanel/WHM to be manually re-compiled and then configured (a process which easily takes 6 hours). We have done all of these for NO cost to you but you still have to submit a false review and accuse us for providing bad service – very nice !

Marketing representative (info@mochahost.com, ).
Bhaski (bhaski_r@n...)
Time Hosted: 6 mo. to 1 year
Global rating
Features
Cost
Customer Relation
Control Panel
Mocha Host is just a SCAM.They deactivated my business account after getting paid in full for 3 years in advance. The reason they gave me was that I'm using my business hosting account for resale. They don't even have the commonsense to check the whois database and that would have shown them that I own all the domains hosted with them. I tried explaining and reasoning with them but there is no meaning in reasoning with someone who's primary intentions are to SCAM the customers.

My Legal department will be filing a law suite against MochaHost. Since I'm not alone here we are also looking into filling or amending the case later as a class action law suite. I'll post further contact information if it turns into a class action law suite.

Their Customer support is terrible. Anyone saying good about their support are either mochahost employees or lying.
Dear Bhaskar Raghavan,

Your account has been suspended due to violation of our terms and conditions. You have violated 2 different parts of our terms and conditions:

1)Excessive server load produced by your sites
2)Reselling your shared hosting account instead

Our terms are very clear and specific that you can not use your shared hosting account for resell purposes.

We do in fact have common sense and that’s why we have verified the contact pages of the sites which you have been hosting which all had different contacts proving that these sites did not belong to the same contact/company. Even if the sites in questions were yours you are still missing the fact that you are overloading our server and thus violation our terms.

We have given you a notice of more than 20 days to respond to us and to upgrade to a Reseller account which is the proper account type if you want to resell our hosting services. Your account would not have been suspended if you have responded to [...]

Marketing representative (info@mochahost.com, ).
Jim (-no email-)
Time Hosted: 3 to 6 months
Global rating
Features
Cost
Customer Relation
Control Panel
Mocha seems fine except they limit you when they say they don't. The plesk control panel takes like 3-4 minutes to load a screen. NO joke! They are friendly.
Hello Jim,

I would recommend contacting our support team regarding your Plesk issue - that should not be the case unless there is something wrong with the account setup.

Marketing representative (info@mochahost.com, ).
Suman Ghosh (suman.ghosh@m...)
Time Hosted: 1 to 3 months
Global rating
Features
Cost
Customer Relation
Control Panel
Hosting Plan: Espresso (Windows)

I have actually made a mistake by chosing to host at mochahost, the support is pathetic. One day I found my database tables missing. Although I could log in to my account and see the number of tables in my database, I could not access them. When I submitted a ticket, they just responded to tell me that InnoDB has crashed and thats it. They don't take any responsibility whatsoever, and its me who was at a total loss, didn't know whether to rely on this service anymore.

Go through the chat log with the support guy and see how rude and unhelpfull they are:


Chat InformationPlease wait for a site operator to respond.

Chat InformationYou are now chatting with 'Sandy'

Sandy: Welcome to MochaHost's Live Help ! How may I help you ?

Suman Ghosh: Hi Sandy

Suman Ghosh: do you have technical support

Suman Ghosh: team

Sandy: Yes

Suman Ghosh: what is the mode of communicating to the team if there is any problem with hosting?

Sandy: [read more...]
Hello Suman,

Thank you for posting your feedback. I will take a moment to review your requests.

1)You have submitted your ticket at 11:14pm (23:14) Central time on the 16th of September

2)The issue has been sent for Level2 investigation and initially reviewed and you have received the first response by our Level2 team around 3:00am in the morning on September 17th (which is approximately 4 hours)

3)Then we have been replying to you within minutes from each of the replies received from you

4)At the time of which you have contacted our live chat (~10:00am) we have already responded 4 times to your ticket

In addition as explained by our chat operator we do not provide phone support outside of the USA and our phone support is via callback. I am not sure what else the live help operator could have done when you have been receiving responses from our support in minutes on a already opened ticket.

We have already responded to your ticket with suggestions and feedback [...]

Marketing representative (info@mochahost.com, ).
S Patel (s.patel@w...)
Time Hosted: 6 mo. to 1 year
Global rating
Features
Cost
Customer Relation
Control Panel
I originally joined Mocha because they offer Java Servlet Support, and their prices are incredibly competitive, however the service I have recieved over the last year is incredibly poor. All the other comments about their customer service are completely true.
The Live Chat support may as well be replaced by a robot that responds with the same response every time
"I cannot help you with this. Please raise a Support Ticket"

The support ticket system is generally reponded to within a day, however if it needs escalating or passing to another team, you can expect to be without for a few days.

Then there is reliability. No major outages, but quite commonly my website will become unavailable because of another user on the same server breaking it (which I suppose can be expected on a shared server), but it doesnt get restored until I raise a ticket for it. Also, the speed of the website is slow (150kb/s download), and Mocha stated that the speed I was getting acceptable (in their [read more...]
Dear Client,

Without tickets and a real name is hard to respond with more accurate data however I will address your concerns stated below one by one

1)Live help can be used for general troubleshooting and assistance however you can not and should not expect to receive resolutions to problems which require an administrator to troubleshoot and investigate a specific issue further. There are NO companies which compete in the same market and same price range as us which can offer LIVE help provided by system level administrators – if you find such a company please drops us a note and we will provide you with a year of free hosting.

One problem which in fact requires a network engineer or system administrator will be troubleshooting network related problems.


2)Ticket system – 99% of any opened tickets are responded to and processed within the first 30 minutes and should not take more than 2 hours for your issues to be addressed unless the problem requires further [...]

Marketing representative (info@mochahost.com, ).
mantat (lam7780@g...)
Time Hosted: under 1 month.
Global rating
Features
Cost
Customer Relation
Control Panel
I ordered the business plan private JVM. Everything looks great, the price is reasonable. I may still going to cancel that due to some function is not operating correctly. I have not try the all function provided at the cpanel. But the ftp and private JVM start/stop looks fine. Have not encounter any down time. Unfortunately, the SVN (subversion) is not working and their support not able to resolve that for a few day. They response time is alright, like twice a day. The SVN problem is that I am never able to connect to that! Mochahost claim that it is my port is not open, but I am able to connect to other public svn host and do checkout just fine. I also email offical subversion mailing list and no one able to connect to that. One thing is bothering me a little too is their instruction from their website (http://www.mochasupport.com/kayako/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=437&nav=0,61) and the instuction from cpanel (looked at my email with mochahost [read more...]
Dear Man Tat Lam,

I did check your ticket history and it appears that we have already responded with a resolution to your issue. The problem was in fact on our end as reported by you and the community and as responded to your ticket was a glitch in a firewall blocking the SVN access for your domain name only. I also do not see any further follow ups or tickets which is usually a good sign that everything is ok.

I also see that you are still our client and we do appreciate your business !

Enjoy!

Marketing representative (info@mochahost.com, ).
Georgi Getov (georgi.getov@g...)
Time Hosted: 1 to 3 months
Global rating
Features
Cost
Customer Relation
Control Panel
Mocha is the worst hosting company I have ever dealt with. Features ok but overall it is absolutely useless. There are problems literaly every 10 minutes. Live chat provides you with template answers and are not help, ticket system takes 3 days to respond for the simplest things. The Plesk Control Panel is slowwwww verrrrrry slowww you will need 10 minutes to setup a FTP account. Please consider before you buy that crap. To setup a database and user for it wit full privileges you will need to submit a ticket there is no actual option in the Control Panel. Website hosted on mocha are slow. The only people happy with mocha are bloggers and other amateurs.
Hello Georgi,

I see that you are a client of ours since May of 2009 and since then you have renewed your account 3 times. I am not sure if we are that slow why would you continue to host with us and renew your plan 3 times instead of cancelling your account within your first 30 days and requesting refund?

If you are experiencing problems you should simply open a ticket and request the issue to be investigated for you. Our folks will be glad to assist you with any problems you maybe experiencing.

Our 30 days money back guarantee is simply and standard - it applies for 30 days after sign up. In your case you can not claim money back guarantee after 3 renewal cycles.

PS: No need to post the same post on every site since we will simply repsond to every site you are posting.

Good luck !

Marketing representative (info@mochahost.com, ).
Hans Meier (hansmeier@g...)
Time Hosted: 1 to 3 months
Global rating
Features
Cost
Customer Relation
Control Panel
Have been with Mocha for 3 month. They where OK until right after the 30 day guarantee. They have absolutely no customer support. They are a cheap reseller for theplanet.com. Do not use them. They will waste your time and not solve any problems that occur.

The phone number is a gag! There is no phone support.
""Hans Meier" - there is no such client in our database. If you decide to post a review for a company please use either your real name or email or domain name so that we can respond properly after reviewing the actual problems experienced. Posting vague reviews is not helping anyone since they are not constructive and can not be used for us to improve our service and offer better service to our valuable clients.

ThePlanet is in fact our partner and we do provide a very competitive shared hosting service which obviously can not be purchased from ThePlanet directly since they do not offer shared hosting and shared reseller packages.

Our phone support as stated on our site is ONLY via callback and we have never stated or advertised otherwise. There is no and can not be direct connection between 30 days money back guarantee and our support otherwise we would not have such a high approval and renewal rate by our existing clients which is obvious in our client survey available [...]

Marketing representative (info@mochahost.com, ).
JR (letsmakemoney14@y...)
Time Hosted: 6 mo. to 1 year
Global rating
Features
Cost
Customer Relation
Control Panel
They don't like to payout to their affiliate marketers for generated sales. Their affiliate stats are not updated and are not real time. Billing dept can't respond to why they won't recognize affiliate sales thru their tracking system. Plainly speaking their affiliate program is bunk...otherwise their hosting package is a fair deal...
Hello JR,

I was unable to match your account in our billing or affiliate system with the email ID: letsmakemoney14@yahoo.com - due to this I can't see your ticket history however if you have questions regarding our affiliate program you should not open a ticket in our billing department but in our Affiliate Support department. The affiliate support department operates between Monday-Friday 8:00am to 5:00pm. I can not see any outstanding tickets or issues in our Affiliate department around the date in which you have submitted this review. Please contact us if you need further assistance.

Marketing representative (info@mochahost.com, ).
C. Henseler (C.Henseler@g...)
Time Hosted: 1 to 2 years
Global rating
Features
Cost
Customer Relation
Control Panel
I have been with Mochahost for a bout year now. Never had problems, up until now.
I uploaded about 5 gb of pictures via the ftp. Thereafter my account was suspended and nobody bothered to tell me why. I enquired about 3 times and nobody knew why my account has been suspended. After that I was confronted with a bill which i paid. Still the account remained suspended. After further investigation and emails, I was told that I breached the contract. I was advised someone would resolve the issue for me.... No anwser for 4 weeks (site still down). Today I went ahead and asked them if they would talk to me/unsuspend my account etc. however if they intend to keep charging me without providing service ... I advised to have my account terminated and my money back... Wow 4 hours later I had a reply (account unsuspended and I would have time till the 13th to get my files off the server before my account would be terminated).

I am very unhappy with the treatment!!! I wish they would assist [read more...]
Hello Christian,

I was able to review all of your tickets and unfortunately what you are stating in this review is not the actual truth.

Back on Jan 13th we have opened a ticket in which we have indicated that you have uploaded content to your account which is in violation of our terms and condition. In this ticket you have responded that you will fix the problem and that this issue will not appear in the future.

6 months later (June 13th) regardless of the previously brought to your attention matter you have violated our terms and conditions again which have resulted in immediate account suspension. You have opened a ticket in our billing department asking our billing department to let you know why the account has been suspended – instead of contacting our support department for immediate assistance. After our billing department had review your account the ticket has been escalated to tech support which was able to get back to you with the correct reason of why the account [...]

Marketing representative (info@mochahost.com, ).
Jon P (notmyemail@s...)
Time Hosted: 3 to 6 months
Global rating
Features
Cost
Customer Relation
Control Panel
how is this company still in business? i really wish i had read the reviews first. i was promised unlimited everything... and got almost nothing. the sites ran 10 times slower than our previous host, our "unlimited space" was far from.... we were cut off the moment our site ran up 20gb of traffic. when i called to ask, i was promised a return call. several days later, i called again. same thing. its been almost a month, and i cant get a straight answer.

*************************************************************************
*************************************************************************
***********************AVOID THIS COMPANY ***********************
*************************************************************************
*************************************************************************
It could have been nice if you actually have included a real name or email address so that we can look up your account. It is obvious that this review is posted either by a competitor or someone who is posting a false review.

We have contacted the webmaster of this review site to review and remove this false review.

Marketing representative (info@mochahost.com, ).
Ramkumar Srinivasan (sales@s...)
Time Hosted: 1 to 3 months
Global rating
The support team is pathetic and so is the billing team...it always takes 24-48hrs for any response and almost 3-4 days to close a issue. I had a billing issue wherein my account got suspended due to non payment and i have been behind it for more than 4 days now and the response process is so slow that i have my hairs standing straight.

i do business with Directi and hostgator and a lot other companies but never had seen a slow system in place. The chat support team gives a standard one liner Sir you will have to wait for a reply to u r ticket and terminate the session before u r through with them.

I truly came to u for the low cost and looking at alternative business partners but my starting exp is itself quite bad
Hello Ramkumar,

After reviewing your ticket history you have a total of 3 tickets opened
with us 2 of them were related to you failing to pay your invoice on time
which have resulted in account suspension.

We are not sure how is our fault and responsibility that your account is
suspended due to you missing to pay your invoices on time. Why should we
provide you with a free service where in fact you are a reseller and you
generate income from using our services? Why would you assume that we will
provide you with free service and all other clients will have to pay for
your resource and support utilization?

There are no tickets for which you had to wait 2 days - all tickets were
processed within few hours after you have submitted them.

Being a hosting reseller you should question your self before submitting
false reviews for your vendors since this is not ethical and resellers like
you are the one that impact the hosting industry negatively !

Marketing representative (info@mochahost.com, ).
Galani Maria (dongalani2@g...)
Time Hosted: 2 to 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
I have been a customer with mochahost for 3 years now and the experience so far has been great ! I did participate both in their customer survey of last year as well as I have submitted a client testimonial which I hope they include it soon on their site as well (http://mochahost.com/testimonials.php). I will be submitting a formal testimonial here as well once I complete rebuilding my site.

I have been referring a lot of my colleagues (I am writer) which needed to get inexpensive but reliable hosting service. Most of my folks were able to get their sites setup within a day or so using mocha's site builder or one of the available blog tools. I did even join their affiliate program and have received so far $250 in commissions !

No downtime, good anti-spam protection and PLENTY of tools available (they offer like 60+ free tools with their packages) ! I wish I could post my affiliate link to get extra referral clicks but I know that will get banned :-(

Recommend this host to [read more...]
Steven Voorhees (svoorhees1@g...)
Time Hosted: 1 to 3 months
Global rating
Features
Cost
Customer Relation
Control Panel
MochaHost says that they are a solution for businesses. If your business doesn't matter to you, then MochaHost is for you. Research shows that if your website doesn't load in 5-8 seconds you will lost 1/3 of your customers. MochaHost averages 12.8 seconds. On a daily basis I would encounter Network Interruptions and Network Timeouts. According to the server status much of the time the server was running at 7.91 out of 8 processors with 89% memory used. Consulting with Technical Support they said that there is nothing wrong with the server. Wrong. Those numbers indicate that the server is getting overloaded, which is unacceptable. Beware of the false pricing on their website. They make it look good, when in fact the prices are much higher than advertised.
Hello Steven,

The nature of the Linux OS is set that it will utilize the available FREE memory and CPU cycles as much as possible in order to achieve the best possible caching results which ultimately lead to better performance of all sites and email hosted on a given server. I was able to personally verify that there were NO downtime or any significant peak loads on the server on which you have been hosted during the entire duration of your account.

I was also able to review ALL of your support tickets to our tech support department. It looks like we were never able to confirm any problems with the original server - regardless we have offered you to be transferred to a BRAND NEW server on which there were no other clients being hosted - our servers are equipped with:

1) Dual Quad Core Xeon CPUs

2) 8GB of RAM

3) Redundant (RAID) SAS (SCSI) 15K RPM drives

If you are experiencing problems on a brand new server with the above specifications then it is clear that the [...]

Marketing representative (info@mochahost.com, ).
Lee Ming (leeming@g...)
Time Hosted: under 1 month.
Global rating
Features
Cost
Customer Relation
Control Panel
I contacted Mocha Host a few times by live support having seen reviews on this site. I asked them if they could help me to understand why there are so many poor reviews about them before I buy their service. They told me these reviews are all fake and they will be suing people!! I tested them out a few times. The most recent was when I was about ready to buy. The guy was quite nice and professional to start with but then when I asked him how long it would take to transfer my sites ot theirs using their transfer service he said it was impossible to tell. This is crazy...sure he might want more information (ie how many domains do you have...do you have databases etc.) but to suggest it s impossible is crazy. Then he tells me that I cannot speak with his management - they do not work on Live Chat. Again fine, but why not offer to have them call me? I said that if you had some common sense that's what you would do. The poor weak man found that insulting! ANyhow...I certainly [read more...]
Dear Mr. Ming,

I was able to review your entire chat session with our operator and I did not see any problems with the responses of our chat operator. You have been asking one of our guys to provide you with information which is impossible to be provided to you without further clarification.

In addition to this you have insulted and threatened our chat operator and kept doing this to the extend in which you are picking on our operator instead of trying to clarify your question and in response get proper assistance. Obviously if you are insulting a person no matter for which company that person works the person will become defensive and will not feel comfortable chatting with you.

Your chat does not confirm any posts posted on this site and has no connection with the quality of the services we provide. You can not be providing fair evaluation of our services since you have not been even a client of ours.

In addition to your accusations: we do in fact have 3 support offices [...]

Marketing representative (info@mochahost.com, ).
Mitch (olowol@g...)
Time Hosted: under 1 month.
Global rating
Features
Cost
Customer Relation
Control Panel
We warn the public from choosing Mochahost as their hosting platform.
Slow in reply (if at all), incompetent in understanding and answering and worst of the worst ... LIARS!
They say 30 days moneyback guarantee? HAHA, they wouldn't even bother. Maybe they bother to come to the court hearing later!

As a business, we will do anything it takes to close this buch of worthless junks down to protect others from being conned into their scam!
Dear Mitch (Norbert Harms),

I am not sure why you are posting false reviews. I was able to match your review on couple of sites on which you are using aliases and posting exactly the same thing over and over.

As responded in your ticket your payment has been refunded as per our terms and conditions on March 13th - within 5 business days after you have submitted your account cancellation and refund request.

If this was not a public site I can copy/paste your transaction date and the amount refunded as an evidence to the public but due to privacy concerns would not do this.

It would have been difficult for us to come oversea for a court hearing and especially for the one for which you have no case against us.

Hopefully you will not be wasting other hosting companies time and other people's time in creating fake reviews and make false accusations (btw did you know that these are illegal in the USA and you can get prosecuted for such statements?)

Marketing representative (info@mochahost.com, ).
Simon Templar (-no email-)
Time Hosted: 3 to 6 months
Global rating
Features
Cost
Customer Relation
Control Panel
MochaHost is what I was expecting for, and I should say, worse than what I feared after reading comments on many forums. I have been tempted by the price, according to what they give. On that part, it's hard to find better. But at the minute you need help, the customer service is worse than what you can imagine. Just for an example: they have an afiliate program, I have refered 3 persons I know to MochaHost (because of the price), they now have completed there 30 days refundable period and I have never been paid for the commission I should've received. Tell me how could it be possible, is'nt it supposed to be automatic? According to there control panel, yes, but in the reality, NO! I've submited a ticket regarding this and I'm still waiting, 9 days after submitting!

Be aware that if you sign-up with MochaHost, it should be only for the price, never think that you'll have some service...
Dear Simon,

I wish you have left your email and domain name (real name) hosted with us so that we can lookup your tickets and issue in more details. I really doubt that you have been waiting for an affiliate reply for 9 days since we have a team of people responsible for any affiliate questions which you can submit directly through our ticket system and are responded within 1-2 business days.

I would just comment on the actual post that the affiliate program works and we do payout our affiliates in the beginning of each month as long as the commission is for an account which is past 30 days (after our money back guarantee expires). We do pay for all sales recorded in our affiliate system. There might be a case where a sale does not get recorded and this is only if for some reason the client who have clicked on your links did not have cookie support or have used a different browser to sign up for the account compared to the one which they have used to click on your affiliate [...]

Marketing representative (info@mochahost.com, ).
Orlando (orlstgo@h...)
Time Hosted: under 1 month.
Global rating
Features
Cost
Customer Relation
Control Panel
In a summary I opened the account one day, and closed the next day. The contorl panel for windowd does not work well. Features were not available and when you submit a ticket, you better sit down and wait,, they never got abck on time to answer tickets. The control panel hang during certain operations.
I left a very good hoster because Mocha was using 2008. and now I regrent so much doing that transfer. The other company was not big, but the support team was great. Always answered my request promptly. Stay away from mochahost
Dear Orlando,

After all one day of evaluation can not be used for fair judgment of a quality of a given provider.
We do receive 98% approval from our existing customers - the stats and survey details are available at: http://www.mochahost.com/survey.php

We did in fact HAD problems with the first release of Plesk 9 which was about 3 months ago which were reported directly to Parallels and have been fixed within couple of days. We are happy to add that the Plesk 9 problems are gone and we are currently offering to our clients Plesk 9.2 which works smoothly and without any major problems !

Good luck and we hope to have you back in the future !

Marketing representative (info@mochahost.com, ).
Tim Riley (webprocess@c...)
Time Hosted: under 1 month.
Global rating
Features
Cost
Customer Relation
Control Panel
BEWARE OF THIS COMPANY!!!

1. "ANY" telephone call to this company and select sales or tech support or affiliate or what ever prompt... everytime... you will get a phone message to leave your number as they are busy and will call you back. DO NOT HOLD YOUR BREATH. I have left several messages - NEVER RETURNED THE CALL!!!

2. Tech Support via ticketing is great if you have 2-4 days for a response!! and servers mysteriously change settings every 3-4 days!!!

Enough is Enough.... STAY AWAY
Dear Tim,

I was unable to find you in our system by your name - there is another person with similar name but he has been hosting with us for more than 3 years not a month.

All of our phone services are available ONLY VIA CALL BACK - this is stated on our web site! We do provide 24/7 live chat feature which can be used for immediate assistance. If you have left messages for us they are always being returned however the response times depends on the number of requests we receive - that's why we always recommend using the live chat feature or our online ticket system.

We are proud that our 2009 average response time to a ticket during business days is 20 minutes and the average response time over the weekend and Holidays is 28 minutes!

The only tickets with which you could have been experiencing longer responses are tickets placed in our billing department which are processed in 24-48 hours during our normal business hours (Monday-Friday 8:00am-5:00pm PST)

Marketing representative (info@mochahost.com, ).
Carlos Sierra (sierracebrian@g...)
Time Hosted: 1 to 3 months
Global rating
Features
Cost
Customer Relation
Control Panel
Non-existent support after 30 day money-back warranty expires, the support expires too!
Have *many* problems with emails; all of em marked as spam by our very own mail servers; have reported this many times no answer at all from them
Dear Carlos,

I was able to review all of your tickets submitted to us until this moment and I have to completely disagree that our support disappears after 30 days.

You have a total of 22 tickets opened so far since December of 2008 - half of which have been opened past your 30 days money back period. I did a quick review all of your tickets and the average initial response to your inquiries was less than 1 hour.

Regarding the "spam" issue to which you are referring to that has been already covered in the multiple tickets opened. The "spam" was actually determined to be triggered by your own email content and application code and had no relationship with our mail servers or with our service in general. From your ticket replies I am unable to confirm if you have resolved this issue or not since you have never acknowledged that the issue is solved so I assume that is the case. I see also that you had opened other tickets recently which were also answered immediately and with [...]

Marketing representative (info@mochahost.com, ).
These Mocha Host customer review(s) and ranks are the subjective opinion of our visitors and not of whtop.com staff.
Trademarks, logos & names are properties of their respective owners and protected by law.
Disclosure: Although we attempt to provide useful and accurate information we can not guarantee that it is always right. This is a professional website that may receive compensation from some providers which we review and promote or advertise, however that does not affect our reviews ratings!