midPhase review18 user reviews, 0 support responses, 3 testimonials, 28 products, 1 promotion, 5 social accounts, 35950 domains, 24496 hosted, Alexa #196981, listed 2005 (#2619)
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The best way to get the MOST out of MindPhase is to call them directly. It gives you the one on one needed when you're setting up a web hosting account. You will receive the answers immediately along with knowing all current promotions. This is the direct toll free number to use 888-855-3629. Hope this helps.
In Aug 2010 they completely lost a RAID array and deleted an entire server, the one that my VPS was on. Clearly some clown of a system admin was buggering up a data centre migration.
No back-ups, no option of data recovery, nothing. All data gone. I could have lived with the huge amount of work involved in getting a new VPS tuned up, and 50GB of client accounts and databases restored from local files. I was annoyed, and staggered that they could lose the mirrored drive as well as the main storage. But I recognize that hardware fails and although 100% data lose is about as bad as it gets and screams poor infrastructure, bad sys admins and general incompetence, I'm not unreasonable and was ready to get on with it.
The thing that blew me away was the 'support' that was non-existent. There was no recognition that this was a disaster for me [read more...]
midPhase lost 11 years worth of data by keeping the back-ups on the same HDD as the live sites.
They were billing me for domains that had been canceled or transferred months or years before. Then they started billing for domains 90 days before expiration and they'd change the registrant and IP information to point to UK2 Group. They changed billing policies with no communication/notification at all.
They gave me a direct number and personal rep to deal with when we had problems. Yet any time we tried to get a hold of that person or tried her extension it was a dead end - I was told once that no such person ever worked for the company.
They would respond to one support email and the next email in the thread they would reply with a note that I had to identify myself - that I [read more...]
Midphase a leading webhosting company, now part of the UK2 Group (which includes UK2.net, AnHosting and others), which provides service for over 1,000,000 domains in 140 countries.
Midphase provides shared (budget), advanced and other types of webhosting services to a large variety of customers ranging from individuals to large businesses. By providing reasonable pricing for robust technological base, Midphase is able to offer clients an great value. Midphase distinguishes itself from countless other providers by offering best value to their customers. This combination of affordability and advanced products has helped Midphase retain a record breaking growth pattern.
Their shared clients are located in Tier-3 data center in Utah.
They host your data in state-of-the-art datacenters, which provide high availability and advanced security. Midphase provides multiple high tech data center options in different key locations across the UK & US for our dedicated server line-up.
ConclusionAlways a good option to go with these guys. Quick links:
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Filling a strategic role for growing UK2's footprint in the UK market, acquiring 1999-founded VI will also help expand VI's leading services in both UK and the US markets, according to UK2's Thursday announcement.
"Our business has been built on delivering outstanding customer service through a highly motivated team of exceptional people," outgoing VI managing director Peter Rees said in a statement. "I am confident that the acquisition by UK2 will allow the customer to feel confident about VI's future going forward and will offer the team the opportunity to build the business into a market dominating brand."
UK2 Group will continue to operate VI as a separate brand, similar to others in a long line of recent ... [search all midphase.com news]
#Mpowered to succeed online. Domain names, web hosting, cloud and dedicated servers. Tech help at @MPHelp.
Account started from July, 2008, having already 4457 tweets with 3620 followers and 2598 friends. See recent tweets:
About: Founded in 2003, Midphase has grown from no customers to having over 120,000 customers. We began working from a couple home offices and have grown and expanded to our current Utah facility. Our staff has grown from the original two founders to over 75 emp
Midphase account is having 1057 likes, talking about them 199 peoples.. See recent facebook statuses:
About: Midphase a leading web hosting company, is part of the UK2 Group,which provides service for over 1,000,000 domains in 140 countries. Founded in 2003, Midphase has grown from no customers to having over 120,000 customers. We began working from a couple home offices and have grown and expanded to our current facility in Providence, Utah. Our staff has grown from the original two founders to over 200 employees.
Midphase account is having 109 followers and 404 plus one count. See recent Google+ Posts:
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the last three months, my host twice suspended because of cpu use on the server.
now the host is back on only I dont know for how long.
two bad I'am searching for an other host now
I've been without service for 6 days now. My service from this group has steadily declined since WingSix "took" over Servercentral.
Customer Service knows less about their product then I do. I have to tell them what's what with their service.
No emails now in 5 days.
I honestly suspect they're purposely doing this so I drop them and go elsewhere, I'm not a big enough fish.
We have been on the phone on a daily basis with these people trying to figure out how to use Plesk (sp?) instead of the usual type of control panel, but that's the least of it. They now have the site set up so it needs a password to get in the public domain portion!! We have several AdWords accounts associated with this site, and are still paying because the site is active - it's just that nobody can get into it! Check out AAIRLLC.com We requested that they password protect the Front Page (behind the scenes) portion because it was wide open to attackers. They passworde protected the public portion instead!!
Obviously, we will be taking down the AdWords account [read more...]
Horrible customer service and to expect them to be polite would be a bit too much since it's a big deal they manage to communicate in english at all. That reminds me, I sent a sarcastic e-mail to one of their managers (Good going. Keep it up !!). After reading other reviews I think she might take that seriously. Damn !!
Life with MidPhase is a lot of fun if you have a sense of humour and no regards for your site's downtime or functionality .. Man I love these guys !!
PS : My first site hosting experience and I already know that these guys are probably the worst there is. They are that bad.
For the past year or so, I've been getting more and more frustrated with them. I have frequent downtime. Their tech support are all Russian or Ukrainian or some such, are difficult to communicate with, and are rather rude. My questions go unanswered.
Now I'm researching other webhosts to see where I want to move my site, and I find that even the services they offer are overpriced. I'm finding webhosts that offer several times the amount of space for the same or less money.
I'd avoid them.
Took a lot longer to come on line than I was told. Had lot of problems with site staying up,hard to get to the right office, keep getting switched around. Hosting one place, service another?
May be they have gotten better but I would not recommend them.
MidPhase was suggested. Cautiously I tried it looking for al the gimmicks and catches. Started over 2 years ago and just when MidPhase was expanding, and adding servers. There were outages, too many for a while but when they had everything settled last June 2006 it was a GO and still is. BTW customers who did have those outages were given rebates... how many do that???
Tech support - what more do you want when you e-mail it's answered in less than an ½ hour 24/7. T MidPhase figured it out... problems and questions don't just happen between 8 - 5pm and never on Saturday or Sunday. Online chat is 24/7 and have never been disappointed or put off.
A message for all those unhappy people from early 2006, COME ON BACK.
I recommend MidPhase to everyone and so far no [read more...]
that being said, even in the weekdays you'll get the customer rep asking you to write a ticket (to the russians) which on the other hand it like writing english and being answered in russian because they will answer you with what ever they well please. and before you know it you have spent ( 6 ) six long hours writing back and forth when a simple phone call can do the trick (but only if the guy their some training on how to fix a problem) seriously I suggest to find a better hosting company...
I'm waiting few more months and will be moving tried to canel but I [read more...]
The are completely useless!!!!!!
They have had 2 incidents this year and their customer support was appalling.
2 days ago my site went missing. Contacted their support and they did respond quickly telling me that had server problems but that they were fixed. I still could not access my site through a browser (ftp was good). I went back and forth and finally an admin told me "Sorry, it's your ISP" even though the problem was consistent on 2 completely different networks.
I was shocked at this callous response and told the admin he was incompetent.
Shortly I received an email telling me my site was suspended until I apologized. ???????????. I promptly switched Hosts.
This is outrageous behavior from a customer service department.
Stay away from these people..
I filed a complaint with the Illinois state attorney general and suggest others do the same. It's the only way we can hold businesses like midphase accountable.
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