METANET review4 user reviews, 0 support responses, 0 testimonials, 5 products, 0 promotions, 2 social accounts, Alexa #137474, listed 2008 (#11501)
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After several years of membership we gave notice by e-mail on November 6, 2012 not to renew our contract expiring on December 3, 2012. Received email containing a certain link to download a from which needed to be filled in and faxed back. Unfortunately, we missed to do so. On December 6 we were sent another email containing the bill for 2013. We reacted immediately by return email pointing out our mail dated November 6. NO ANSWER AT ALL! On week later we received a first reminder by mail. Tried to phone and explain. NOTHING DOING, we have to pay. Therefore, BE AWARE OF METANET!
They are very chaotic. Some Software is not up to date. They severe have problems with communication: they barely speak/write german, even tough that's the language here.
Sadly, they're still the cheapest to my knowledge if you're looking for webspace, at least in switzerland.
About METANETMETANET AG has been in existence for more than 15 years and houses more than 1,000 server systems and serves 40,000 customers .
The company specializes in Internet services in the fields of web hosting, web servers and domains for SMEs, private individuals and web service providers. The company employs 25 people at its headquarters in Zurich.
In addition to the convincing price-performance ratio and the extremely reliable infrastructure, the customers value the outstanding reaction times during the support - all the characteristics that METANET is committed to with their quality guarantees.
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The new infrastructure protects its international links from denial of service attacks. METANET AG operates 500 servers in two data centers in Zurich, serving 10,000 customers and over 25,000 domains. The company's international links were badly abused and were affected by many denial of service attacks and distributed denial of service attacks before IntruGuard deployed IG2000. Once it was installed, attack traffic was instantly filtered allowing legitimate traffic to go through."IG200/2000, with their fine granularity of counters used for traffic parameter monitoring build complex and detailed legitimate traffic model for a Web hosting infrastructure," says Hemant Jain, co-founder and CTO of IntruGuard. "This helps in mitigation of complex DDoS and [search all metanet.ch news]
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- Make sure there is a backup in place as that is not automatic. We lost several customers during a HDD failure.
- They charge extra(hourly) to replace old hardware that is broken during non-office hours.
- They don't upgrade their servers as needed and old customers get stuck with old systems that more often fail.
- According to their contract you have to pay for 6 months extra(unless you tell them 30 days before next period begins) when you no longer need the server. So instead of getting money back for time you already paid for you get charged 6 months extra. This happened even after using their services for more than 5 years. Plan your move very well.
My advice is to stay away from Metanet hosting service.
(after complaining they ONLY charged me 3 months extra)
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