Lonex review

This review cover a general impression of lonex.com product features like reliability, support, data center, price & more. Brand #1398, listed since .

Most Recent Customer Reviews

Cobyjim (J.Coburn@l...)
Time Hosted: 6 mo. to 1 year
Global rating
Features
Cost
Customer Relation
Control Panel
Lonex Sucks
Stay away from Lonex. I just closed my account after 9 months of being with them. A recent experience required that I delete one account they would not honor. In response to their several emails and really frustrated I requested closing all my accounts with them.

I am really serious about not working or using them. They will beat you with their corporate stance and emails.

Stay away from Lonex dot com
Editor (editor@s...)
Time Hosted: 2 to 3 years
Global rating
Cost
Customer Relation
For two years hosting with Lonex (about 130 sites), no problems. In recent months, several problems with downtime for both email servers and (it appears) the machine hosting a number of websites.

The real issue has been customer service - unfailingly polite, but apparently trained to tell you that it's your fault, not theirs. Recently I've been referred to FAQs a couple of times that had nothing whatsoever in the way of explanations of the problem. The -additionally - the front line people have started saying that there is no one above them to talk to in order to have questions or problems explained where they haven't provided answers.

Uptime wasn't a problem a couple of years ago - it sure is now. Customer Support once upon a time was polite and complete - lately it's gotten attitudinal enough that I am wondering if they're having a enough problems with servers these days that their good humor is gone. At any rate, I am moving my sites off of their company as fast as I can and [read more...]
David W Johnson (davidj@h...)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
I have been with Lonex for at least 7 years and have been very satisfied with their service.

I would say I have administered about 100 domains without any problems.

Customer service for me has always been lightening quick with a solution on the first contact about 95% of the time.

The only negative I have experienced occurred in the last year when they upgraded their Frontpage extensions and wiped out the .htaccess file of all accounts using Frontpage. They gave no warning nor were they apologetic when I put in a service request because my sites were failing. Fortunately I had backups of everything. I had to reload the .htaccess file of 22 websites I was administering.

Because of this transgression I probably will not renew my hosting account when it comes due.

I still give them high marks because they were doing everything right up to the Frontpage incident. Their "oh well" attitude about the .htaccess file though still leaves a better taste in my mouth.
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Overview

About Lonex

Lonex, which is a service provided by LiquidNet Ltd – a UK based company, headquartered in London, UK, provides a large number of professional services in the fields of web hosting, domain name registration and dedicated customer support.

What is our mission?

No matter how unbelievable it may sound but the majority of the big companies in the web hosting business usually don’t invest much in the development of new technologies, relying instead on 3rd party solutions and software. Unlike theirs, our hosting software was created in-house by our team of highly qualified developers and designers. And because we have a human-oriented business approach, customer support is a main factor in the provision of our quality web hosting services.

What is our clientele?

Our ready solutions allow small and medium-sized enterprises to earn money from their websites and online activities. Having an online presence allows both companies and individuals to take full advantage of the World Wide Web.
Data centers

The choice of an appropriate data center has become a crucial factor in the provision of a quality hosting service. Being a valued web hosting client of Lonex, you will enjoy all the benefits of our state-of-the-art data centers located on 2 continents – in California, USA; and in Berkshire, UK.

Server hardware

The well-chosen Data Centers aside, we have accomplished another good balance: fast brand-new servers, which work in perfect synchronicity with our web hosting software: Intel Xeon 2.4 GHz Quad Core, 4 GB RAM, 2x750 GB SATA II Seagate in RAID 1.

Data back-up

Back-up is performed on a daily basis to ensure that the data you host on our servers stays safe all the time.


Why us?
Just like there are many reasons why people and businesses need a web site, there are just as many of them why the choice of our web hosting services is truly worthy.


Long Experience in the Web Hosting Industry
During our five-year presence on the web hosting scene we have become familiar with the minutest details of this business. Our long experience inspired us to pour a critical part of our creative energy into web development. The result is a web hosting platform of our own making, which is made available to you via a feature-rich, user-friendly Control Panel.

Reliable Partners
Lonex is working in partnership with LiquidNet Ltd. – a UK-based company (Registration No. 4654498), which is a leader in creating innovative online solutions. A joint network has been set up thanks to this successful partnership, which now accommodates more than 21 000 web hosting accounts and 53 000 domains.

A Complete Answer to Your Online Needs
Lonex offers you a full-featured web hosting solution, which will help you build a successful online presence. You will be able to enter into the global Internet space quickly, easily, and at a very reasonable cost. Plus, since everything is under one roof, you save yourself a lot of headaches. Drop by for a one-stop online experience! Next-generation technologies, super fast servers & 24/7 customer support are all just a step away.

An Extremely Low-Cost Solution
One of the most important factors when it comes to choosing a web hosting provider is the proportion between the price and the quality of the offered services. Lonex lets you trim your expenses down to the possible minimum and gives you more than you actually pay for. A superb collection of web resources, multiple domain hosting and many useful bonus features, such as pre-installed popular scripts, is made available to you at a very affordable price.

Full-Time Involvement with the Online Demands of the Customers
Our efforts are directed toward serving our customers' demands efficiently, which is why we’ve put a more categorical accent on the quality customer support available around the clock. Our well-trained support team is at your disposal 24/7, ready and willing to respond to your needs almost immediately, regardless of the fact that our response time guarantee is 1 hour.

Trustworthy High Speed Server Network
The technology our data centres are based on was meant to achieve exceptional server performance and reliability. Our in-house built hosting platform is based on very fast servers under our ownership that are located on both sides of the Atlantic ocean - Fremont, California - in the United States; and Maidenhead, Berkshire – in the United Kingdom.

Solid Semi-Cluster Technology that Guarantees Maximum Online Stability
The reliability of our web hosting platform is a number one priority for us and that’s why we are continuously investing intellectual efforts toward taking it to a full server cluster technology level. Being just a step away from the desired final result, for now we are offering you a semi-cluster hosting service with many advantages. This technology allows separate services to be performed on independent servers, which ensures their increased stability. Our platform has proven to be between 5 and 10 times faster than the one-server hosting platforms as far as performance, usability and capacity are concerned.
Multi-Lingual Control Panel of Our Own Making and Design
Lonex’s multi-lingual Control Panel, which is a product of our collaboration with LiquidNet Ltd., is very easy and pleasant to work with. For the sake of a better orientation, useful Help Links and over 60 Video Tutorials explaining the different functionalities are scattered all over the feature-rich interface of the Control Panel. As of now, our Control Panel supports more than 10 languages (English, Spanish, German, French, Bulgarian, Russian, Ukrainian, Norwegian, Portuguese, Dutch, Romanian, Chinese and Czech), but their number is expected to keep growing.

A Bouquet of Useful Features Free of Charge
Our web hosting services involve not only web space, traffic and domain name options, but also many free additional bonuses that come with each web hosting package:

* Free domain name registration or domain name transfer with each web hosting plan;
* The One-click Free Scripts Installer, which allows you to easily install a blog, a forum, a photo album, an e-shop portal, a content management system, etc.;
* Free Marketing Tools that contain site popularity check tools, RSS feeds and other useful accessories;
* Free Administration Tools offering hotlink protection, IP authentication and an .htaccess generator;
* Site Studio, an easy-to-use online website builder with a spectrum of 140 personal & business templates that will make you forget about paying for web design services;

Multiple Web Site Domain Name Hosting
Our packages have been tailored so as to allow you to host more than one independent web site in a single account. What’s more, you can add several web sites for the price of one – something, which is being offered by very few companies, and which considerably cuts off your domain hosting expenses.

An Option to Upgrade Your Account to a More Advanced One
Knowing your desire to grow online, we allow you to easily upgrade your hosting account to a more advanced one directly through your Control Panel. The best plan for you to upgrade to is only a click away, and you will cover only the difference between the prices of the two packages in accordance with the number of months left to the expiration date of the current account.

Undisputed 30-Day Money-Back Guarantee
Lonex’s packages include a 30-day money-back-guarantee because we take into account the potential cases of purchasing a given product that later turns out to have failed to live up to the initial expectations of the customer. In the event of some mismatch between our services and your needs, you are free to request your investment back within one month after the sign-up date.

Related links


lonex.com Screenshot
Website research for Lonex on June 1, 2005 by WebHostingTop

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PlansWebsite Products

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PriceDisk Space Transfer UpdatedFree Domain /
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Business Web Hosting Plan featuresLonex (formerly known as Ancient Media Ltd., which was founded in November 1999) is a Web hosting company with offices in London, United Kingdom; Coral Springs, FL, USA; and Sofia, Bulgaria. Our company offers a complete suite of professional web [...]$4.95/mo. 15 GB300 GB
Corporate Web Hosting Plan (Free Domain) featuresLonex (formerly known as Ancient Media Ltd., which was founded in November 1999) is a Web hosting company with offices in London, United Kingdom; Coral Springs, FL, USA; and Sofia, Bulgaria. Our company offers a complete suite of professional web [...]$9.95/mo. 25 GB400 GB

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News

Lonex Updates Hosting Plans - UK-based Web hosting provider Lonex (lonex.com) announced on Thursday that it has updated its hosting plans, offering a substantially increased amount of disk space and traffic quota for each plan.
The disk space in the company's Business plan has been increased from 2.5GB to 15GB and the traffic from 40GB to 300GB. The Corporate plan's bandwidth quota has expanded from 60GB to 400GB and is now able to host 10 domains instead of three. The plan also includes 30 sub-domains, four MySQL databases, the ability to create unlimited POP3 email accounts, and a free Lonex t-shirt."Lonex's Web hosting plans are carefully designed according to common needs of our customers and they offer advanced features and flexible upgrade options as well," says Kalin Blaskoff, CEO of Lonex. "Lonex is increasing the hosting capabilities of its Corporate plan to give clients the possibility to host more domain names if their hosting needs expand. Our company's business approach is human-oriented and client ... [search all lonex.com news]

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ReviewsCustomer Ratings

The quick stats of Lonex profile shows a note average of 3.8 out of 10, counting 4 opinions. (few listed on the top of the page)
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Darren Thompson (darren@d...)
Time Hosted: over 3 years
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I have never had the displaesure of such bad customer service in all my life...

I received a call from a client telling me their website was down... I contacted Lonex and told them and they told me they were aware this server was down and would resolve the issue as soon as possible.

I noticed my site was working and I was pretty sure they were on the same server; I checked and when confirmed this, I got back to them and they said they would check... and hour later I contacted them again and they said they were still looking into it and that they had technical support actually fixing the issue as we speak...

I checked my emails and could see that they had emailed me at 5:30 to advise they suspended this account themselves (a customer account within my reseller account) due to an exploit and for me to conact them for further details...

I advised them of this and asked why they had not told me in the morning and they advised they did not know and to open a ticket...

I [read more...]
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