Live Drive review

4 user reviews, 0 support responses, 1 testimonial, 5 products, 0 promotions, 5 social accounts, Alexa #131928, listed 2009 (#14298)

Most Recent Customer Reviews

John Laurino (john.laurino@p...)
Time Hosted: 1 to 2 years
Global rating
Customer Relation
Control Panel
Absolutely The Worse Storage Vendor
Live Drive lost our data, could not restore it and customer service was totally absent. DON'T GO NEAR THIS VENDOR
Levi DAily (leviwaynedaily@g...)
Time Hosted: under 1 month.
Global rating
Customer Relation
Control Panel
Tryed to get support for my Mac OSX briefcase. NOTHING!! I emailed support multiple times and besides an automatic ticket reply, I never even got a response. I also tried to upload some large files and the backup says "scheduled for backup" and it NEVER went off. I emailed support about that and nothing... Like the idea but absolutely 0 support from them. All they care about is facebook and tweeting about winning an iPad.
Dennis Rockefeller (drockefeller@s...)
Time Hosted: 3 to 6 months
Global rating
Customer Relation
Control Panel
Customer support = non-existent! I have been down for over close to two weeks pending THEIR software upgrade. I now have no connection and no backup on my most important machine. They advertise 24 response time for email support. I've logged 4 emails in as much time with ZERO response. Their very own forum shows a number of people with trouble since the software upgrade with NO response whatsoever! At $160+ for the year, this seemed like a good solution, now it seems I made a horrible investment.

Editorial Review

Livedrive is a technology that will help the way people access & store their files, photos, music, videos and other digital content. Our vision is simple: don't store files on your PC, store them on your Livedrive instead. Livedrive is your personal storage space on the Internet. It's unlimited, it's secure and it's there forever. See more about Livedrive's products.

Livedrive have significant partnerships around the globe with some of the world's leading retailers. We provide online backup services to PC World, Currys and Dixons in the UK - which are sold under their KNOWHOW brand - and to CompUSA and TigerDirect in the USA. Our retail partnerships are bringing simple yet powerful cloud storage and online backup to the mass market in the way that no-one else has done before. Find out more about partner retail opportunities.

Livedrive was first launched in December 2008, and has grown exponentially since then, becoming one of the worlds leading online storage companies. We now have over 500,000 paying customers around the world, and have won awards such as the Computer Active Best Online Backup Buy It award, and the Web User Gold Award. See what the press are saying about Livedrive.

Livedrive also provide a popular reseller package for web designers, system integrators and entrepreneurs. As a member of the Livedrive reseller programme, you can start selling online backup, remote access and cloud storage to your customers instantly.

The Livedrive management team is made up of respected industry experts and investors, who have lent their significant experience and financial strength to ensuring that Livedrive is both well-managed and well-funded.

Livedrive is the fastest growing and most loved online storage company on the web today. Here's why:

What is Livedrive?
Livedrive is an online storage service, providing three innovative and powerful products:
Livedrive Briefcase - a place to put the files you use most regularly, and access them absolutely anywhere. Livedrive Briefcase appears as a new drive on your PC, and you can use it just like any other drive, but your Briefcase files are also copied online and you can view or edit them from any web browser. If you install Livedrive Briefcase on more than one computer, all of the files are the same on every PC, and changes you make on one machine are replicated across all of your other computers.
Livedrive Backup - a very simple, secure and robust online backup solution. Livedrive Backup keeps a copy of your files safely online, so that if they are lost or damaged you can retrieve them quickly and easily.
Livedrive for Business - a complete cloud storage solution for your business. Backup every PC in your office using Livedrive Backup; give every user in your company a Livedrive Briefcase; and create Team Folders that are synced between sets of users - they're great for collaboration and sharing files between departments.

When you sign up for Livedrive you can purchase Livedrive Backup just by itself, Livedrive Briefcase by itself, or Pro Suite - which is a combination of Livedrive Backup and Livedrive Briefcase in one simple package. Livedrive for Business is available in our For Business section.

What is the difference between Livedrive Backup and Livedrive Briefcase?
Livedrive Backup is a very simple (yet powerful) online backup solution. You choose which folders you want to backup, and Livedrive backup will work in the background to protect the contents of those folders while you work. You can set it up and forget about it.

Livedrive Briefcase is our flexible and innovative access-anywhere product, that lets you access your files wherever you go, and see the same files on all of your PCs. Livedrive Briefcase will change the way that you view files - no longer are they static objects on one computer, but they go with you wherever you go and you never need be without them again.

How much does Livedrive cost?
Livedrive provides three different consumer packages - Livedrive Backup, Livedrive Briefcase and Livedrive Pro Suite. Livedrive Backup is $7.95 per month or $79.50 per year; Livedrive Briefcase is $15.95 per month or $159.50 per year; and Livedrive Pro Suite is $24.95 per month or L249.50 per year. You can also pay in Pounds Sterling, Euros or Japanese Yen.

There are no charges for bandwidth - all of our packages come with unlimited bandwidth. Our Livedrive Backup package also comes with unlimited online storage space - meaning that you can backup your entire PC without worrying about space. Livedrive Briefcase comes with a stunning 2TB (2,048GB) of storage space, while Livedrive Pro Suite boosts this up to an amazing 5TB of space. That's far more space than most PCs or hard drives - plus you can add more later if you want. We charge $7.95 per month per terabyte for additional space.

All Livedrive products have a 14 day free trial - you don't even need to enter a credit card to create your account and it takes seconds to sign up. If you pay up-front for one year's service you get an additional 10% discount. You can cancel within 14 days and get a full refund - no questions asked.

We're Number 1
Number 1 in Europe. Number 1 in the USA. Livedrive is the fastest growing and top rated online storage vendor on both sides of the Atlantic. See a selection of our press here.

We do it all
Livedrive offers a full range of services allowing our products to grow with your needs. Backup your computer, sync files across your computers, access your files from the web and more. No other provider offers such a complete range of services – see our full range of home and business products.

The most competitive pricing
Because we've got the infrastructure. Many competitors charge a lot more for space than we do because they use third parties to store your data.

Flexible enough for business. Easy enough for everyone.
We support businesses as well as professionals, hobbyists and home users. That means we know how to look after our customers and we can adapt to your needs. Our service is second to none.

Backed by veterans. Built with Love.
Livedrive is backed by Andrew Michael, one of the UK's most successful businessmen. Andrew pioneered the UK web hosting industry building the UK's largest web host and is now ranked on the Sunday Times Rich List as well as being a recognized thought leader on Cloud Computing strategy.

Where are my files stored?
Your files are usually stored both on your own computer and in Livedrive's state-of-the-art data centres. By storing your files in both places you can be sure that you have access to your files and can use them as normal even when you're not online.

Livedrive have built our own data centres, so that we have complete flexibility to make them as secure, responsive and efficient as possible. They use cutting edge, military grade technology to make sure that your data is both safe and highly accessible. Our main data centre is in London, UK.

See some FAQ below:

What does unlimited storage space mean?
Our backup accounts come with unlimited online storage. Unlimited storage space means that you can put as much as you want on your Livedrive without worrying about it - and can therefore backup your entire PC, no matter how much stuff you have on it. Many of our customers store hundreds of gigabytes, some store over a terabyte. We don't limit the amount you backup, nor do we limit the amount you upload or download to the Livedrive servers (the bandwidth). You really can use Livedrive as much as you want.

Do you ever limit bandwidth or transfer speeds?
No - there are not any limits on how much bandwidth you can use each month. Nor are there limits on the speed of your transfers beyond the natural limits of technology - our data centres have super fast connections. Unlike some other providers we don't punish you for making use of our service by throttling your bandwidth just because you store a lot.

How secure is Livedrive?
Livedrive is very secure. Our data centres use military-grade technology to keep your files encrypted and safe. We support SSL transfers between your PC and our servers too, so there's no risk of people intercepting your data while it is uploaded or downloaded.

All of the data that you put on Livedrive is backed up redundantly across multiple locations, so it is fully protected against hardware failure or other damage.

Why do I need Livedrive?
Over 60% of users have lost irreplaceable data from their computer. The files you store on your computer - photos, music, videos, emails and documents - are increasingly precious, but they're so easy to lose. Hard drive failure, fire, theft or even just accidental user error can wipe out highly important content in seconds.

Before Livedrive you could only back up your data to CDs, DVDs, external drives or even backup tape, but all of this takes effort, you need to remember to do it, and they're about as susceptible to failure, loss and damage as the PC itself.

Livedrive gets rid of this problem completely by providing a simple, secure and robust online backup solution. Just install it, select which folders you want to backup and forget about it. There's no need to schedule your backups or leave your PC on overnight - it backs up your files as you work. There's no limit on how much you back up either, so it's completely hassle free.

Livedrive Briefcase takes this one step further by setting your files free and letting you access them wherever you are. See the same files on every computer you use - you can use them just like any other file on your computer, but if you change them, they will automatically change on all of your other PCs. View and even edit your documents online from any web browser anywhere. Even access your files on your go from your mobile.

Is there a free version of Livedrive?
There is no free version of Livedrive, but we do provide a 14 day no-obligation free trial. You don't even need to enter your credit card number .

Can I try out Livedrive before buying it?
Yes - sign up for our free 14 day no-obligation free trial. You don't even need to enter your credit card number - it only takes a minute to get started!

How do I change from a free trial to a paid account?
When you log in to your free trial account you will see an announcement on your Home tab - this announcement explains how to enter your billing details so that when your trial ends you are upgraded to a fully paid account. You won't have to pay then - you'll only be charged when the free trial expires.

Which operating systems does Livedrive support?
The Livedrive web portal can be used by all of the major web browsers, including Internet Explorer 7 or later, Firefox 2 or later and Safari 3 or later. Some features on the web portal require recent versions of Java or Flash.
The Livedrive desktop software runs on Windows XP, Windows Vista, Windows 7 and Mac OS X 10.6.
The Livedrive mobile portal can be used by most mobile web browsers, including Opera - just visit on your phone to get started. There is dedicated support for iPhone, Android and Blackberry users, and a free app for iPhone, iPad and Android is available from the iTunes App Store or Android Market. For more information, see our Mobile FAQs.

Can the Desktop Software run from a FAT32 drive?
Drives can be configured in many different formats. Most modern drives are configured in a format called NTFS, but some drives use a much older format called FAT32. Although the Livedrive Desktop Software can be configured to store its cache on a FAT32 drive, it is recommended that you use an NTFS-formatted drive instead if possible. This is because the Livedrive Desktop Software stores information about your files in a folder on your chosen cache drive, and FAT32 is limited to 15,000 files per folder. This means that if you put a lot of files on your Briefcase, or backup a large number of files with Backup, then the Livedrive Desktop Software will stop syncing correctly.

When installing Livedrive on your PC, the Desktop Software will try to select an NTFS drive to use by default. If you try to select a FAT32 drive instead, the installer will warn you.

Note that this will not affect the folders that you choose to backup with Livedrive Backup. If you want to backup files on a drive that's formatted in FAT32 then you will experience no problems at all, as long as your Livedrive cache is on an NTFS drive.

What are the minimum system requirements for Livedrive?
Windows XP/Vista/7/Server 2003 or Later
1 GHz Intel or equivalent CPU
512 MB of RAM
Internet Explorer 7 or higher/Firefox 2.0 or higher/Google Chrome/Safari
Broadband Internet Connection
The latest versions of Java and Flash.

Data Center

Livedrive's new state-of-the-art data centre and office complex is now live, providing 100 petabytes of storage and another layer of redundancy to the award-winning cloud storage business.

The data centre, which is based near London's technological and financial hubs at Canary Wharf, uses a revolutionary new storage platform developed by Livedrive to store almost 100 petabytes of data with record-breaking efficiency and resilience.

This new data centre is the third such facility that Livedrive has in London, and provides both extra redundancy and more new storage space to comfortably seat their rapidly expanding user base. Livedrive adds around 20 million new files every day and stores well over 10 billion files from users all around the world.


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PlansWebsite Products

Cloud - Shared Keep mouse
over features!
PriceDisk Space Transfer UpdatedFree Domain /
BackupfeaturesPayment Methods : Credit / Debit / Prepaid Cards
Control Panel : [In-house]
Category : Backup
Support Options : Email, Help Desk, Phone / Toll-Free
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 0

Secure Desktop Backup
1x PC or Mac User Account Backup
NAS Back up (£5 per month addon)
Access files via mobile & desktop apps
Restore deleted files
30 previous versions of files
Military grade security
UK technical support
Plan URL :
6.00/mo.unlimitedunmetered 0 / unlimited
BriefcasefeaturesPayment Methods : Credit / Debit / Prepaid Cards
Control Panel : [In-house]
Category : Backup
Support Options : Email, Help Desk, Phone / Toll-Free
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 0

Access and edit files anywhere
Desktop & Mobile apps
Cloud storage (Briefcase & mobile back up space)
Mobile photo back up
Sync files between computers
Share files

Access files via mobile & desktop apps
Restore deleted files
30 [...]
Plan URL :
10.00/mo.2000 GBunmetered 0 / unlimited
Pro SuitefeaturesPayment Methods : Credit / Debit / Prepaid Cards
Control Panel : [In-house]
Category : Backup
Support Options : Email, Help Desk, Phone / Toll-Free
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 0

Backup + Briefcase
Computer back up 5 users*
Cloud storage (Briefcase & mobile back up space) 5,000GB
Mobile photo back up
Sync files between computers
Share files
NAS Back up (£5 per month addon)

Access files via mobile & desktop [...]
Plan URL :
17.00/mo.unlimitedunmetered 0 / unlimited
Business ExpressfeaturesPayment Methods : Credit / Debit / Prepaid Cards
Control Panel : [In-house]
Category : Backup
Support Options : Email, Help Desk, Phone / Toll-Free
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 0

Great for small teams

3x Users
PC & Mac Backup
Tablet & Mobile Backup
2,000GB of storage

We support all major platforms and devices

Livedrive's desktop software works on Windows and Mac computers.

We also have [...]
Plan URL :
35.00/mo.2000 GBunmetered 0 / unlimited
Business StandardfeaturesPayment Methods : Credit / Debit / Prepaid Cards
Control Panel : [In-house]
Category : Backup
Support Options : Email, Help Desk, Phone / Toll-Free
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 0

Perfect for SMBs

10x Users*
PC & Mac Backup
Tablet & Mobile Backup
10,000GB* of storage

We support all major platforms and devices

Livedrive's desktop software works on Windows and Mac computers.

We also have [...]
Plan URL :
110.00/mo.10000 GBunmetered 0 / unlimited

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Owner: Livedrive Internet Ltd
Web Site Title: Cloud Storage & Unlimited Online Backup | Livedrive
Website Description: Cloud storage and unlimited online backup from Livedrive. Easily backup, share and store documents online: online file storage that's as easy as using an external drive!
Site in business since:
Links to the site: 556
Details for
Website DNS: - ( Los Angeles ) - ( Town and Country ) - ( San Francisco ) - ( Toronto ) - ( San Francisco ) - ( Coll )
Server Software: Microsoft-IIS/8.5|ASP.NET
Website IP:
IP Location Country/State/City: United kingdom / Scotland / Coll - see top providers in Great Britain
ISP Name / ISP URL: Livedrive Internet Ltd. /
Facebook Shared Count: 13130
Linkedin Shared Count: 289
StumbleUpon: 601
Google+ Shares Count: 1667

TestimonialsCustomer testimonials

"We have used Livedrive for a few years now and it works so well we now resell it!! I have plenty happy customers that use Livedrive on Multiple computers. Livedrive rocks!!"
Bruce Skinner ( bruce@p... ) /

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Livedrive Offers Unlimited Online Storage - Online storage provider Livedrive ( announced on Friday it has launched an unlimited online storage service.
"Sixty percent of people now have more than one computer," says Andrew Michael, CEO and founder. "With a growing number of people having more than one device - such as a desktop computer, a netbook and PDA - it no longer makes sense to store files individually on each device. People want all their files together in one place that is accessible from any device."
Livedrive has been developing the service for over two years. Michael previously owned UK web hosting provider Fasthosts Internet, before selling the company to United Internet in 2006 for $120 million.
Launched previously in public beta format, Livedrive says it accumulated one million users during the phase.
The service enables users to access files from anywhere, on any device, storing their data in a carrier grade data centres and backup up.
As a result, users can work completely online using ... [search all news]

Social Networks
About: Livedrive is an award winning cloud storage and online backup solution for businesses, consumers and resellers. The company was founded in 2008 by Andrew Michael and has grown to become one of the world’s leading cloud storage businesses. The organisation provides cloud storage services to more than 500,000 paying customers globally and has won a series of awards from the technology press, including the Computer Active Best Online Backup Buy It award, and the Web User Gold Award.

Livedrive offers truly unlimited online backup and cloud storage. The service adds a new drive to your home or office computers, allowing you to securely store your data online and access your files from anywhere. Our feature rich web portal gives you access to your files on the move, letting you edit Office documents and photos, or play music and movies directly from the browser. Livedrive also provides a free iPhone, Android and iOS app to allow you to access your files from anywhere at any time.

Livedrive (est. 2008) is a Privately Held entity having 632 followers on LinkedIn and 11-50 employees, industry Internet.
About: Livedrive gives you 2TB of online storage space to securely save your favourite movies, music, pictures and documents. You can then access them from any computer, iPhone, iPad or Android phone.Find out more about Livedrive at our website
Livedrive account is having 290 followers and 1666 plus one count. See recent Google+ Posts: Icon
- View your photos in a slideshow or steam music and videos, with Livedrive's new Content Viewer Livedrive Content Viewer V4 – The Official Livedrive Blog – Cloud Storage and Online Backup
- Livedrive V3 is now available for Android and it includes Mobile backup! Livedrive v3.0 for Android – The Official Livedrive Blog – Cloud Storage and Online Backup
Live Drive Blog  (RSS error new) Blog added on 2012 Feb, with total 28 articles, language en-US. See recent blogs summary posts:
- Chromecast audio streaming now available in our Android app - In December we released an update for our Android app which offered video streaming through Chromecast. Today we are excited to unveil Chromecast audio support. Google sells Chromecast and Chromecast ...
- New Livedrive Android app – with Chromecast support! - Just in time for Christmas, we are happy to announce Chromecast support for the Livedrive Android app. Google has created a device called a Chromecast. This is a small dongle that plugs into your TV, ...
- Web Portal V4 – including Latest Files & Photo Gallery pages - We're excited to announce the release of a brand new Livedrive web portal, which includes two new pages – latest files and photo gallery. At the start of 2016 we sent surveys and had phone calls with

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Jim Thompson (jthompsoniii@g...)
Time Hosted: 6 mo. to 1 year
Global rating
LiveDrive is junk! LiveDrive can only be accessed from one physical computer. Why not buy a 1.5tera byte external hd and carry that around?

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