Level Ten Hosting review
This review cover a general impression of leveltenhosting.com product features like reliability, support, data center, price & more. Brand #9560, listed since .
Most Recent Customer Reviews
I would like to take this opportunity to thank you for the services of Level Ten Hosting and especially compliment you on your customer support group. We have always received the utmost care, guidance and responsiveness from your team and appreciate all your efforts. Our best wishes for your continued success!
You have unbelievably good customer service. All issues have been resolved quickly (usually in minutes). I even reached tech support using the online option on Sunday night!
I just wanted to say that I am amazed at you guys' service. Every time I have submitted a help ticket it has taken less than 5 minutes to get an answer. I just submitted a ticket and it only took them about 1 minute to get me an answer. Good job!!
About Level Ten HostingLevel Ten Hosting is the world's leading eCommerce Website Hosting provider. Their Internet based end-to-end solutions enable small and medium sized enterprises (SME's) to build, promote, manage and profit from their online presence. Level Ten Hosting thrives on building, promoting, and managing the way your company profits on the Web.
We offer a 100% Network Uptime GUARANTEE.
All packages are hosted on a powerful, dedicated server and are backed with a commitment to 100% Network Uptime Guarantee. Enjoy the unrivaled reliability, speed, and functionality of Level Ten Hosting.
Our Servers are powered by Dual Xeon 2.66GHZ Hyperthreaded or faster with 4GB DDR Registered ECC RAM and dual hard disks (one main SCSI and one IDE for backup). Our servers include Raid level 5, for redundancy, and security. The server will be connected to the Internet over redundant OC48 connections provided by Level3 and MCI. Multiple top-of-the-line Cisco routers will handle the traffic.
You'd be hard pressed to find a more stable, and faster server available. All our systems are custom built to our needs and specifications.
Your web site will be hosted within our primary state-of-the-art data center. This site has fully redundant power, air-conditioning and fiber connectivity. There are T3 connections to the Internet each connecting thru OC-48 or OC-192 connections for fast and extremely reliable connectivity. It also has backup T1 connections used in case of emergency fiber cuts.
Network SLA Exclusions
Many possible situations are completely beyond the control of Level Ten Hosting, and therefore are not in the scope of this SLA. These situations include:
Scheduled Network Maintenance - occasionally network maintenance will be required. Level Ten Hosting will do everything possible to minimize and avoid downtime during this maintenance. You will receive prior notification of upcoming maintenance at the email address we have on file. Scheduled maintenance periods are not eligible for SLA credits.
Hardware Maintenance - on rare occasions, the hardware in your Dedicated Server may need maintenance or replacement. Level Ten Hosting will do everything possible to minimize any downtime in these situations per our hardware replacement SLA. Any downtime incurred as a result of this maintenance will not be counted towards our network SLA.
Software Maintenance - an important part of managing a dedicated server is keeping the software up to date. If you choose to have Level Ten Hosting manage your server, occasional software updates will be required to address security or performance issues. Usually you will experience little or no downtime in these situations, but we cannot guarantee a specific amount of time in all situations.
Malicious Attacks - if a third party not associated with Level Ten Hosting initiates a "Denial of Service" or other form of disabling attack against your Dedicated Server, Level Ten Hosting will do everything in it's power to stop the attack, but cannot guarantee a resolution time.
CPanel Issues - if you choose to run CPanel and Web Host Manager on your Dedicated Server, the default install will be configured for automatic updates of CPanel related software. On occasion, one of these automatic updates could adversely affect all or part of the CPanel related software on you server. Level Ten Hosting will do whatever is necessary to fix any Cpanel related problems, but cannot guarantee a resolution time.
Network SLA Remedy
In the event that Level Ten Hosting does not meet this SLA, Dedicated Hosting clients will become eligible to request compensation for downtime. If Level Ten Hosting is directly responsible for causing the downtime, the customer will receive a credit for 10 times (1,000%) the actual amount of downtime. This means that if your server is unreachable for 1 hour (beyond the 0.0% allowed), you will receive 10 hours of credit. If Level Ten Hosting is not directly responsible for causing the downtime, the customer will receive a credit for 10 times (1,000%) the actual amount of downtime.
All requests for compensation must be received within 5 business days of the incident in question. The amount of compensation may not exceed the customer's monthly recurring charge
Uninterruptible power with UPS and backup generator
Every server is connected to a 3000W UPS device and our data center power is backed by a Diesel-powered generator ensuring that even during the longest power outages your web server remains online.
Our server is behind a solid router and firewall network that is constantly monitored and upgraded as needed. The technical staff keep ontop of all updates, and security patches for the software on our server. The data centre where the servers reside has some of the top security available today, including retinal scans for access!
Our servers are built on redhat Linux operating system using the stable and reliable Apache web server software. We have chosen cpanel as our Admin, Reseller, and Client control panel software and it has received positive reviews from almost all of our clientele.
Level Ten Hosting has operated for over seven years as a provider of high performance web hosting solutions.h page!
Level Ten Hosting has been designed to accommodate clients demanding the highest quality network performance. There is a central focus on redundancy allowing our network to rapidly self-heal failures without interruptions to connectivity.
Our redundancy is multi-tiered with N+1 internal device elements as well as entirely redundant chassis allowing any routing device to fail without interrupting client data connectivity. All core routing and switching equipment is state of the art Cisco.
Our Tier-1 Providers
Our Tier-1 Providers
Tier-1 Premium Bandwidth Providers
Providing the highest quality Internet connectivity and performance is our top priority. Fitting with this we have exclusively selected premium Tier-1 bandwidth providers, ensuring minimal latency and excellent reach ability on a global basis.
We are proud to feature direct connectivity with MCI/UUnet, AT&T, and Savvis/Cable & Wireless. Our aggregate connectivity reaches an astounding 4,500+ networks just a single network away from our uplinks.
OC-48 Flashwave 4500
OC-48 Flashwave 4500
SBC Diverse Path OC-48 Fiber
Fiber connectivity to our facility is supplied by an SBC OC-48 diverse path fiber optic sonet ring. Featuring level 7 path diversity our sonet ring has multiple entry points into our facility as well as connectivity directly to multiple carrier offices. There is no shared physical path at any point in the entire sonet loop.
This design allows for uninterrupted service even in the event of a fiber cut, or other direct CO equipment failure. Our optical equipment is capable of supporting multiple OC-192 connections.
Cisco GSR Routers
Cisco GSR Routers
Cisco GSR 12000 Border Routers
Our network connectivity begins at our border layer which connects directly to our Tier 1 service providers as well as our network core. Our reliance on multiple devices each with internally redundant systems ensures the highest levels of reliability.
Each Cisco GSR is capable of independently routing 60 gigabits of data at wire rate while isolating any fault risk to each independent line card. Connections to the core are derived independently enabling yet another layer of redundancy and performance load balancing.
Cisco Sup720 Core
Cisco Sup720 Core
Cisco 6509 Sup720 Core Network
Our fully redundant network core handles bandwidth aggregation and routing for the entire network. Each Cisco 6509 Sup720 is capable of routing up to 400 million packets per second with a total capacity of 720 gigabits per second each.
This layer is fully redundant with each unit possessing the ability to route the entire core in the event of a device hardware or software failure. Core failure recovery is a nearly instantaneous process and is fully automated by the self-healing core elements.
Distribution To Servers
Distribution To Servers
Cisco 3550 Distribution Switches
Final layer3 distribution to rack switches as well as VLAN segmentation is handled by Cisco Catalyst 3550 distribution switches. Each switch is capable of handling simultaneous wire rate data traffic for every port configured ensuring optimal performance and eliminating blocking potential to the core or individual rack switch.
At the rack layer we utilize Hewlett-Packard Procurve switches to follow and further enforce VLAN segmentation protocols from the distribution layer as well as offer final customer network access.
Powerware 9315 UPS
Powerware 9315 UPS
Datacenter Power Systems Overview
Our power systems feature extensive fault tolerance and resilience at every layer. Incoming service is routed underground to a dedicated on-site transformer. This system routes to our transfer switch junction which also connects to our power generation facilities.
Our primary UPS is a 300kva Powerware 9315 featuring redundant battery cabinets and a full maintenance bypass allowing for service and upgrades without interruption of power to our servers.
Liebert Precision power distribution units handle final power transformation and distribution to racks.
Generator backup services are provided to our facility by a Cummins 313kVa Diesel Generator featuring over 24 hours of autonomous runtime before requiring refueling.
Generator power is activated automatically in the event of a grid failure by the transfer switch. The intermediate load is capable of being handled for over an hour by the UPS, however this is not necessary as the generator is active and up to speed within 16 seconds of a power failure.
Datacenter Interior Datacenter Interior Datacenter Interior
Facility General Environment
Our facility includes over 11,000 square feet of available space. Construction is built to surpass local building area codes and seismic requirements. Industry standard hard floors are covered with vinyl tile and overhead wiring systems are utilized for enhanced cooling and a more secure cable infrastructure.
Datacenter access is strictly limited to technical staff. Electronic security systems control datacenter access and are accompanied by a full compliment of motion detecting security cameras which are strategically placed throughout the entire facility. Furthermore our facility external walls are concrete poured to a height of twenty feet.
Liebert 22 Ton AC Unit
Liebert 22 Ton AC Unit
Environmental processing systems include redundant Liebert Precision 22 ton up flow air conditioning units. Temperature and humidity are precisely regulated year round to ensure optimal equipment reliability. Each unit contains independent compressors and cooling loops to further enhance fault tolerance and reliability.
Air filtration systems actively remove foreign particulates from circulation and cycle the entire datacenter air supply in a matter of minutes.
We are a fully managed facility, as such technical staff includes level 3 technicians on site 24 hours per day, allowing incident response times to be kept to a minimum and system integrity retained with utmost urgency. Our average support request phone call is answered within 20 seconds, with an average electronic support response time of 10 minutes.
Hardware Replacement Service Level Agreement
Level Ten Hosting guarantees that in the event of a dedicated server hardware failure, the faulty hardware will be replaced within 2 hours of identifying the problem. In the event that this guarantee is not met, Level Ten Hosting will issue a credit for ten times the actual amount of additional downtime. The amount of compensation may not exceed the customer's monthly recurring charge. This guarantee does not include the time it takes to perform additional software related maintenance, including rebuilding web accounts from backups or rebuilding raid arrays.
Level Ten Hosting's cumulative average time to replace failed hardware is under 30 minutes.
Web Hosting Plans & Services Overview
Launch your business to new levels!
LevelTen offers an assortment of services to help you get your business or ecommerce shop online today.
Easily Add Products & Categories Through Admin Interface - No HTML Knowledge required.
ecommerce fully customizable
Make your shop reflect your personality. Customizable Configuration - Valid XHTML & CSS.
Robust feature sets including support for Coupon & Gift Certificates
Nightly Data Backups
Level Ten Sonar routinely backs up your data nightly to protect your online Store and your data.
Every Web Hosting Plan Includes:
Premium Server Hardware
Every server in our data center is built with premium hardware in our wholly owned data centers.
Heroic Support - 24/7/365
On-site support is always available by phone and electronic Help Desk; contact us any time.
30 Day Guarantee
We're confident that your experience with us will be a pleasant one.
Absolutely No Overselling
You're guaranteed to receive all of the resources that you signed up for. We never oversell, period.
100% Network Uptime
The Liquid Web network is backed by our 100% Network Uptime SLA, so your site is always available.
cPanel -Control Panel
cPane''s powerful interface allows you to easily complete many server management tasks.
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Thank you!! You have made the job of creating a site and maintaining it a breeze. I have no formal training, but with your knowledgebase and how-to video sections I understand the basics to keeping our site running. You have offered us an inexpensive alternative to hiring a company to create/maintain our site. It's like going to Home Depot and doing it yourself vs. hiring a contractor and wasting money. Our business has increased dramatically and our current employees and customers find our site very useful. We could not have done it without you. Thanks again.
Just wanted to say that thanks for the quality service and reliability of your hosting services. We wouldn’t dare think of moving our website anywhere else and we recommend you guys to everyone that asks us for hosting services. Thanks and continue the good work!
Just to say that your company has provided excellent service since we began to use you two years ago. The website design is always creative and the websites have so much functionality. I feel that you have been a major factor in the growth of our business.
You have worked with us over the years to get and maintain good search engine ratings. For us it would be pointless to have the most excellent site if people did not find it. We look forward to a long and mutually beneficial relationship as we continue to develop our business. Thank you, Level Ten Hosting
Level Ten Hosting has been a great help with my site. They have offered me and my staff with a very reliable server to host all of our needs. Any time I have had any problems Level Ten Hosting has been there to fix it no questions asked. I have recommended Level Ten Hosting to all my clients and friends. You're the best!
Everything has worked well and I think it is of good value.Speed are much faster than using free proxy. Price is reasonable
Level Ten Hosting is absolutely the best program around. I have used it for at least two months and have been completely satisfied.
Wow!! I am very impressed with your quick response and customer service! Never did I imagine that I would be able to receive such superior service for such a low price. Thank you for all of your help and attention to detail.
I have been using Level Ten Hosting over 2 years. I can not tell you the number of times they have helped me with situations. Even some that I don't think really had anything to do with them. I have a dedicated server with close to 80 websites on it. Whenever I have a problem, I simply send a ticket and within a very short time the problem is addressed.
We switched to Level Ten Hosting because our last host was getting worse and worse. Our site was frequently down and the old host techs kept telling me there was no problem. We have a business and can't afford for our site to be down.To my knowledge the site has never been down since we switched to Level Ten Hosting and it's a faster connection.
Level Ten Hosting's cpanel is light years ahead of my last host. It is a hugely useful cpanel. It not only gives you all sorts of traffic statistics for your site, but it also shows 404 link errors and other such errors. Adding subdomains and other such stuff is a breeze.
I've only called support once. They answered right away and fixed the problem right away. The problem was some annomus ftp was using up my bandwidth. The tech blocked them and I've had no problems since.
Being a customer of Leveltenhosting for a long period I've never had any huge problems. Starting from beginning they are providing support which I can rely anytime. Stability is so high I feel it is 100%! I can write here lots of warm words about their service but I've just came to say thank you, Leveltenhosting.
I have been with Level Ten Hosting for just over 6 months. In that time I have not had one single issue or down time. The control panel is so superior over the garbage that AIT provided, I just had no idea what I was missing.
Not only do my websites run flawlessly, but I've been able to set up two extensive, professional store fronts and generate sales at no additional cost. The Mcart that AIT offered was an embarassment.
I am extremely pleased with Level Ten Hosting and their tech staff and would recommend them to anyone, without hesitation.
I've not have had any problems of any sort with Level Ten Hosting. Website runs smoothly and super fast connection.
CPanel and site is easy to use and site easy to navigate and as yet, I did not use support other than when I transferred DNS from JustHost (big nightmare) to worry free zone Level Ten Hosting. Transfer was easy and super... super fast.
All in all, as yet, no complaints or problems.
I have been with hostgagor for 5 years now, after moving from a much more expensive Australian Host (who hosted from US anyway) and have been delighted with them. As a web developer and professional and personal blogger I host over 20 domains on the one account (.com and .au) and multiple sub-domains (for myself, clients, friends and a couple of non-profits). A few have Google ratings of 5-7 which indicates how much traffic they get and I am only on their baby plan.
If there has been any downtime at all since have been with them it must have been so short as neither myself or clients have noticed it and I am working with my sites for hours each day.
The only times I have needed to contact customer support has been for problems I have created myself and the matter has been dealt with speedily through their online chat. The operators have all been friendly, very helpful and knowledgeable. I have helped other bloggers with their own sites hosted through various different hosts so I [read more...]
Fast response and quick solution of my problems confirm that I am working with the right host. I'm recommending leveltenhosting to anyone who needs top notch service.
It is a real pleasure dealing with a support staff who understands the meaning of the technical words.
1.5 years with the same company that is really good time. So far that is last web hosting company I have been with and I have to say that everything they do or not do makes me patient and if that is possible to say in the such way - happy enough.
I believe someone can find better company for some dedicated features. But I’m not going to move.
Leveltenhosting is cool host!
Stability is great, servers are fast and prices are affordable.
I like professional support which I can ask for help any time.
I don't know what is downtime with them so I will continue using them with pleasure!
I'm glad to use leveltenhosting! They are satisfying me at any demand I have. Uptime is near 100% and support is always online and ready to help, even on holidays! Performance? It is outstanding! My website is loading quickly and I feel secure with their solutions. Great job, guys!
terrible terrible support. they were rude and told me my site was down because of my own fault but THEIR SITE was down too. i would not trust leveltenhosting at all.
Leveltenhosting services have attracted me half year ago with their prices and features and for that time I've never regret of using them. I can contact support any time even weekends and holidays and will get response. Uptime is high and I've never submitted any tickets about this. As for performance in comparison to my previous host my site is fast, really fast. Nice work, leveltenhosting team!
I bought a template from them. They do not support it and gave no install instructions because it is not there servers
Moved to their bronze server, they told me I needed dedicated server before they can install it.
100% a lie! I do not need to spend 1000's of $$$ every year to have a simplate e-commerce website that a small number of people are going to use.
Do not host, or buy ANYTHING from these guys!
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