Jump Line review29 user reviews, 0 support responses, 1 testimonial, 8 products, 1 promotion, 4 social accounts, 819 domains, 538 hosted, Alexa #641848, listed 2005 (#1282)
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See jumplinesucks.com. I was VERY satisfied with the small host: Hostican.. until they were acquired by Jumpline about 2 years ago. Since then it's been a joke of an experience. Complete lack of customer support. Vague ticket responses. Unprofessional and hard to read responses from foreign technicians. Sketchy billing practices. I could go on, but I think you get the point.
Jumpline.com is a well established web hosting company with base in Columbus (Ohio) and a leading provider of Virtual Dedicated Server solutions. Founded in 1997, Jumpline.com has been providing great hosting solutions to over 30,000 business and personal websites for over ten years.
At Jumpline.com, our mission is to provide a large variety of web hosting services in order to bring you a complete web solution, meeting and exceeding your unique and diverse needs. Everyone here at Jumpline.com helps work toward our mission by focusing on excellent customer care, from our systems engineers to our knowledgeable support technicians - available to you anytime, day or night. Our solid infrastructure helps ensure a reliable and secure web hosting solution for you. Our infrastructure is not only backed by Dell Servers, IBM Tivoli Storage Manager and Cisco Networking Equipment, but also features our partnerships with both Cogent Communications and Sphera Corporation. We also offer a large variety of valuable web applications that give our customers solutions to their specific business needs. All of this, scaled specifically to fit your level of online presence, allows Jumpline.com to effectively achieve our mission of providing all the online web hosting services that our customers request.
Today, as we host over 20,000 websites for our customers, Jumpline.com is continuing our efforts to provide the most for our customers by offering an ever expanding list of web applications for use with their websites, now totaling over 40 available applications.
Building a world class hosting service begins with building a world class infrastructure. For over a decade Jumpline.com has been continuing our efforts to improve on an already impressive infrastructure, and it is because of our time in the industry that we have come to realize the significance of partnering with the best providers in the their respective industries to build our web hosting business around. Simply providing a customer with a web hosting account is only part of it, the rest is in the details.
Backing up your Data
To guarantee there is never lost data, our daily backups are supplemented with a weekly snapshot of every server for use on our hot spare systems, which allows us to rapidly move your website to an alternate physical machine in the event of any type of failure or emergency. Each weekly snapshot is a fully bootable copy of the server; combining this with our daily backup gives us a complete copy of an entire server that can be accessed immediately and is always available to prevent any service interruptions.
For the safety of your data, these daily backups and weekly images are maintained in a fault tolerant RAID hard disk array with a total of nearly 15 terabytes of storage available for rapid data backup and restoration. By maintaining such a large backup system, Jumpline.com's protection will be available to you no matter what the space requirements of your business may be.
Each of our Dell PowerEdge hosting servers is powered by the latest technology and are built for speed. Our server components are the highest quality available, not off-the-shelf components found in a standard desktop computer. Performance-tuned components, such as dual processors, give our hosting customers a boost of speed even under heavy traffic. ECC RAM prevents any failures or crashes due to corrupted memory, and SATA hard drives provide the highest performance available. Even the network interfaces are optimized for speed, connected to the systems PCI-X bus to alleviate network bottlenecks and wasted CPU time spent processing network connections.
Jumpline.com is committed to the highest possible reliability, and we have built a world-class custom backup solution in partnership with IBM to insure that your data is always safe. Investing in data protection is extremely important, and Jumpline.com has taken the steps to guarantee that no customer data is ever left unprotected or unsecured.
Each of our hosting servers is backed up daily using IBM's Tivoli Storage Manager, and our customers can request a restore of data for up to 30 days (based on your plans backup schedule) in the event that a file is accidentally overwritten or deleted. By utilizing the Tivoli Storage Manager system, our engineers have rapid access to your data and can help you bring your data back online in the event of an accidental deletion.
For security in the event of a catastrophe, our backup disk array is continually mirrored in one of our alternate datacenters. These backups provide an added layer of protection to your data for an unexpected “worst case scenario”. Additionally, spare servers and disks are available in a separate location away from our primary datacenters for emergencies, allowing us to provide website service to you even in the face of natural disasters or other major catastrophes that simply cannot be planned for. Combined with our environmentally controlled and secure datacenters, you can rest assured that your data and website will always be available.
Restoring your Data
With your data securely stored in our multi-level backup system, the next step is restoring the required information back to your website. Using the same layered technology that we employ to backup your website content, we are able to reverse the process to restore your website content to a specific point-in-time. Depending on your plan, our backups are available for restore at your request for up to 30 days back.
Through our back up system we are able to go back in time to retrieve full website/data backups for your site from a specific week, then apply the daily changes from that point forward to 'rebuild' the content to the requested restore date. By employing this method, we have a system in place that offers the highest level of safe guards against data loss and provides us with the tools to restore data for both individual requests, and for server-wide restores should the need ever arise.
Each of our webservers has been built for redundancy to prevent hardware failure and to minimize the impact of a single component failing. Multiple hard drives are configured to use RAID, which allows data to be stored on multiple disks at once in the event of a hard disk failure. Each server has two power supply units in the event of a power surge damaging one unit. Additionally, each server is connected to our high-speed data network with two network interfaces, to eliminate the possibility of a disconnected cable bringing your website offline. Advanced "early warning" hardware monitoring systems allow us to detect when a component is preparing to fail, so that our engineers can seamlessly move your data to a "hot spare" system without ever going offline.
This setup allows us to prevent the lengthy downtimes that are common among hosting companies when a hard drive or other component fails under heavy use.
Headquartered in Columbus, Ohio, Datacenter101 is a leading provider of state of art colocation services in the United States. As a high availability datacenter committed to 100% uptime, Datacenter101 takes into consideration the complex and growing needs of today’s high density computing environments and utilize best-in-breed processes to build, deliver, and maintain next-generation colocation facilities. Datacenter101 works closely with companies of all sizes and across a multitude of industries to provide cost-effective solutions that promote the flexibility, stability, and security required to protect mission critical applications.
Datacenter101 key features:
- Multiple carriers
- Multi-homed blended internet bandwidth
- 2 utility power sources with onsite generator backup
- N+1 architecture throughout the facility (no single point of failure)
- 4 levels of verifiable security
- 24/7 access
Multiple Tier 1 Providers
Datacenter101's Internet bandwidth and IP services use multiple tier 1 providers including Sprint, Global Crossing, Savvis, Time Warner Cable, Level 3, and TWTelecom. This state-of-the-art network provides a reliable connectivity and around-the-clock monitoring.
Uniquely different than other carrier neutral private networks, Datacenter101 takes all six carriers and blends them into a single handoff thereby an incomparable Internet experience, superior performance, and unrivaled reliability.
Each Datacenter101 core is ready to provide scalable, high capacity blended bandwidth, powered by Cisco utilizing the latest routing technology for flow control.
100% Uptime SLA
With advanced physical and logical network architecture, six-carrier blend and fault tolerant cores, Datacenter101's network is continually up and forever available.
Datacenter101's power grid is in a class all its own. The integration of three standalone power sources, independent A and B power paths, make-before-break automatic transfer switches, and conditioned power ensures the distribution of reliable, quality power.
A Tier 1 Network
Qwest CyberCenter facilities are equipped to support your system's Internet protocol (IP) connectivity and are directly connected to Qwest's 10 Gigabit-per-second (OC192) coast-to-coast backbone network. Dedicated Web Hosting is available throughout the domestic U.S. Qwest CyberCenter facilities are located in Burbank, CA; Sacramento, CA; Sunnyvale, CA; Denver, CO; Tampa, FL; Chicago, IL; Newark, NJ; Columbus, OH; and Sterling, VA.
- Scalability through 10 to 1000 Mbps bandwidth ports
- Built-in fail-over through redundant router and switch configuration in the CyberCenter LAN
- Dual ports available from unique switches
- Agilent FireHunter (throughput monitoring)
- Veritas Nerve Center (router and switch event correlation)
Jumpline.com uses only the highest quality Dell PowerEdge server hardware, giving us world-class reliability and performance. By investing in the most powerful and reliable hardware available, Jumpline.com can provide speed and uptime that is unmatched in the hosting industry.
Lewis Center, Ohio
Qwest CyberCenter facilities provide a secure, reliable and scalable foundation for your success. Specifically designed to provide state-of-the-art hosting for mission-critical Web sites and enterprise applications, Qwest CyberCenters provide the best in Disaster Control, Power Systems, and Systems Monitoring and Management.
- Dual power availability to each rack unit from independent Power Distribution Units (PDUs) removes PDU loss as a single point of failure
- N+1 redundancy of cooling towers, water pumps and chillers
- Fire detection and suppression systems for 24/7 operations of your critical systems
- N+1 redundancy of uninterruptible power supplies
- Redundant generator power supplies, in the event of a power failure from commercial power
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Jumpline says it is launching a progressive dedicated server offering to complement its existing shared and VDS hosting models. All Jumpline dedicated servers will come pre-installed with the Sphera SaaS delivery suite, which provides key components to building a successful SaaS business, says the company."Very few private hosting companies have lasted 10 years. We value our independence and loyal clientele and after 10 years we remain debt free and profitable," says Bob Kaufman, executive VP of Jumpline. "The organic growth of Jumpline over the past decade has put us in the driver's seat and enables us to happily reject all suitors. The next 10 years will be even better."Founded in April of 1997 by former high school classmates Marc Hardgrove, Bob Kaufman and Rick Barber, Jumpline says it currently hosts over 20,000 Web sites. [search all jumpline.com news]
The official Twitter account of jumpline.com web hosting, now in our 17th year of providing high quality web hosting with US-based customer support!
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About: The official Facebook Page of http://jumpline.com web hosting, now in our 17th year of providing high quality web hosting with US-based customer support.
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Jumpline sucks.. I would recommentd not to use it again and everyone their service or support they dont know what they are taking about...
Dont use Jumpline... You are rune your time and money...
Dont user Jumpline...
My kind request since i spend lots of time and money... and sick and tired of thier services...
I've been using VPS account for years with VPSNext, and then they got sold to Jumpline and that screwed up an awesome hosting .. server connection speeds on vps are insanely slow .. can't get anything over 60kb/sec on download, and one person is watching a video or downloading a file - every site on the vps goes down cause it can't handle the traffic ...
i've been with them for at least 5 years and now it takes WEEKS to transfer all my content to another server though SSH cause of insanely slow speeds.
just stay away from these dudes and you won't regret it
DO NOT USE THIS COMPANY.
They will auto renew your account until the end of time and then tell you they won't refund your money for any reason. Their attitude is
"We got you and there's nothing you can do about it."
That equals less than great customer service, if you ask me.
My account auto-renewed yesterday, I contacted them last night to say I don't want the account and they said "Tough".
My hosting company (100megs domains) sold out to Jumpline. They transferred hosted domains and sites. They charged me $triple for domain renewall and the hosing plans were much more expensive with "features" I had no need for. Hosting cost went from $60 per year to over $130.
I have since transferred the domains to another registrar, and moved hosting to much more reasonably priced service.
Avoid this host. They are no good. I am very dissatisfied.
I have been a customer of Jumpline.com since 2000 (12 years now). Since that time, in an industry of increasing features for lower costs, they have been one of the few hosts continuley up their prices. Meanwhile their customer services has gotten slower and less helpful. I've had tickets take longer than 24s to be read.
2 years ago, I took advantage of a seemly great promotional deal that had an automatic renewal built in. 2 years later now and the site was up for renewal. They notified me that my credit card on file was expired and I needed to update it with them. I had recently moved away from Jumpline for the sites hosted on that account and so I didn't update my card info, thinking they wouldn't auto renew.
They apparently fudged (or guessed?) my cards new expiration date and charged me for 2 year renewal automatically anyway.
That same day, after seeing the charge on my card, I asked them to cancel my account and refund the money. Their response: "We do not [read more...]
THIS COMPANY IS TERRIBLE.
they give you only 30 days prior to your renewal date to cancel.
EVEN IF YOU HAVE A 2 year account, you have 30 days before renewal to cancel.
DO NOT USE THEM, YOU WILL THANK ME IF YOU HEED THIS ADVICE.
When I first signed up 12 years ago, their service was good and I recommended it to several people.
In the last couple of years, I've had mostly email problems where it would quit working and it was take up to a day to correct. Outages lasted for several hours, sometime a day at a time and I would lose email.
The last problem I had was not resolved, and the only recourse I had to get my email working again was to switch providers.
My new hosting company is so much better (and cheaper). I should have made the switch sooner as it was very easy.
Like the other reviews here, my situation is the same. They charged me a renewal when I specifically stated to cancel my domain. They charged me another year at 5 times the price to "host" a domain that no longer existed. They hide behind a small sentence in the user agreement. Their policy: If you use a credit card, you give them permission to keep automatically renewing you at an exorbitant rate.... They WILL NOT refund your money. They will rip you off. BEWARE.... You will be sorry. AVOID AVOID AVOID 8/10/2011
I was on a VPS system (Virtual Private Server), which was supposed to be unaffected by other sites on the system. The whole selling point of this package, was that no other sites would be able to drag me down.
The reliability of their service was not just horrible, but INCREDIBLY horrible. I experienced the exact same levels of downtime described above. 15-30 minute downtimes REGULARLY (meaning many times per week).
Everything started out fine, and things would be fine for a couple of months, and then problems would start happening a couple of times per week for a month. When I called them about it, they said it must be a bug in my site.
I asked them how they would explain how things were just fine for months, and then would suddenly have problems every other day for weeks -- When I hadn't made ANY changes to my site in a year!
How could that be a bug with my site? Months going along with no problems, and then a sudden change that causes problems every [read more...]
If you have customer service problems with Jumpline then try calling their 'Director of Customer Service” (who happens to also be the contact person listed on bbb.org) on 614-586-9866.
And be sure to file a complaint with the BBB.org as well.
Filing with the BBB.org will probably not help you but it will help others from making the same mistake we did by choosing to use Jumpline in the first place.
I had signed up all of my clients with Jumpline as far back as 8 years ago (2003). Then Jumpline had an impressive service that was a value leader, but those days are gone. Since the early days of Jumpline’s success they have done nothing to keep current and instead appear to have focused there energy on finding ways to cut corners, reducing quality of customer service and over subscribing their systems to build the negative public perception that Jumpline is known for today. Since Jumpline’s glory days of 2003/4/5 they have built a colossal track record of outages, lousy service, and the worse customer support this well seasoned and experienced computer professional has ever encountered. The progressively poor service provided has prompted me switch all but one of my clients to alternate providers in the last year. Today I [read more...]
Like the Hotel California, you can check out but you can never leave!
When I asked how they would make this up to me and told them I wanted to talk to a supervisor they just ignored me.
HORRIBLE SERVICE HORRIBLE COMPANY STAY AWAY
However, regardless of programming language, I strongly suggest you stay away from Jumpline. Their VDS manager interface is not user-friendly but more importantly, their customer service is atrocious. When suddenly my client sites were down, it took over 12 hours for a support team to get back to me with the question "did you look to see if your files are on the server?"
And now we're near 24 hours and the response hasn't improved at all. I warn you - this will happen to you too if you use Jumpline. Look at nearly all of the other reviews on this page and you'll know to stay away.
I [read more...]
If you value customer service stay away from this place.
Other companies owned by the same people to watch out for:
digitalspace.net, jumpline.com, surfspeedy.com, simplehost, gemstream.com
I couldn't believe it when I filed a complaint to the Better Business Bureau and saw they already have 12 complaints!
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