Jump Line review

29 user reviews, 0 support responses, 1 testimonial, 8 products, 1 promotion, 4 social accounts, 754 domains, 504 hosted, Alexa #904567, listed 2005 (#1282)

Most Recent Customer Reviews

Scott (-no email-)
Time Hosted: 1 to 2 years
Global rating
Features
Cost
Customer Relation
Control Panel
I had an issue with not enough inodes and they fixed it real quick for me. I find the technical support to be fairly helpful. I also like the discount I get for signing up for multiple months at a time, so for those who are upset about getting auto-renewed on plans it's kind of a give and take. You get what you pay for. I think I'm getting good bang for my buck from this company. I pay more for my home cable internet connection and now that is some terrible customer service.
Max (max@e...)
Time Hosted: 1 to 2 years
Global rating
Features
Cost
Customer Relation
Control Panel
Horrible
See jumplinesucks.com. I was VERY satisfied with the small host: Hostican.. until they were acquired by Jumpline about 2 years ago. Since then it's been a joke of an experience. Complete lack of customer support. Vague ticket responses. Unprofessional and hard to read responses from foreign technicians. Sketchy billing practices. I could go on, but I think you get the point.
-anonymous- (-no email-)
Time Hosted: 3 to 6 months
Global rating
Features
Cost
Customer Relation
I can not convey how horrible this company is! They are not helpful, they are scammy, they are predatory.
MORE REVIEWS
jumpline.com logo!

Overview

About Jump Line

Jumpline has years of experience providing customers with high-quality web hosting solutions. Our dedicated customer service team and outstanding record of customer care make us the best choice for businesses looking for customizable solutions with a personal touch. We offer the most outstanding infrastructure in the hosting industry, supported by our top-notch support, technical, and admin staff. Everyone from our support technicians to our systems engineers plays an integral role in providing customers with professional, reliable, and courteous service.

Source: http://jumpline.com/about.html

Special pages


jumpline.com Cover
Website research for Jump Line on June 1, 2005 by WebHostingTop

CouponsPromotions

Annual Agreement SALE! 50% off, use code: HALFOFF - No time limit!

Add your promo code

Promotion:
Provide the start date
and end date if the promotions expires!
Your email
(will not be displayed)
How much is 2+2 ? Respond with 4
 

PlansWebsite Products

Linux - Shared Keep mouse
over features!
PriceDisk Space Transfer UpdatedFree Domain /
Allowed
StackedfeaturesPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Control Panel : CPanel
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 0

Account Features
Dedicated IP Address Available
FTP Accounts 10
Monthly Agreement
Annual Agreement SALE! 50% off ( use code: HALFOFF )

EMAIL / WEB USER ACCOUNTS
Mailing Lists
Autoresponders
WebMail
Calendar & To Do
Web User Accounts
IMAP [...]
Plan URL : http://jumpline.com/web-hosting.html
$10.35/mo.10 GB100 GB 0 / unlimited
LayeredfeaturesPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Control Panel : CPanel
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 0

Account Features
Dedicated IP Address Available
FTP Accounts 15
Monthly Agreement
Annual Agreement SALE! 50% off ( use code: HALFOFF )

EMAIL / WEB USER ACCOUNTS
Mailing Lists
Autoresponders
WebMail
Calendar & To Do
Web User Accounts
IMAP [...]
Plan URL : http://jumpline.com/web-hosting.html
$15.45/mo.15 GB150 GB 0 / unlimited
ExpandedfeaturesPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Control Panel : CPanel
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 0

Account Features
Dedicated IP Address Available
FTP Accounts 20
Monthly Agreement
Annual Agreement SALE! 50% off ( use code: HALFOFF )

EMAIL / WEB USER ACCOUNTS
Mailing Lists
Autoresponders
WebMail
Calendar & To Do
Web User Accounts
IMAP [...]
Plan URL : http://jumpline.com/web-hosting.html
$20.65/mo.20 GB200 GB 0 / unlimited
Linux - VPS Keep mouse
over features!
PriceDisk Space Transfer UpdatedRAM /
Dedicated IPs
VPS 1024featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Control Panel : [In-house]
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
RAM : 1000 MB
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 1

SALE - $46.43 For 1st Quarter using code: HALFOFFVPS

SolusVM Panel: Included
Full Root SSH Access: Included


SSD VPS Hosting Overview

Jumpline's SSD VPS packages keep your data protected and isolated for optimum security. VPS hosting is the [...]
Plan URL : http://jumpline.com/vps.html
$30.95/mo.30 GB SSD300 GB 1 GB / 1
VPS 2048featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Control Panel : [In-house]
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
RAM : 2000 MB
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 2

SALE - $61.88 For 1st Quarter using code: HALFOFFVPS

SolusVM Panel: Included
Full Root SSH Access: Included


SSD VPS Hosting Overview

Jumpline's SSD VPS packages keep your data protected and isolated for optimum security. VPS hosting is the [...]
Plan URL : http://jumpline.com/vps.html
$41.25/mo.40 GB SSD400 GB 2 GB / 2
VPS 4096featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Control Panel : [In-house]
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
RAM : 4000 MB
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 2

Quarterly Agreement
SALE - $77.38 For 1st Quarter using code: HALFOFFVPS

SolusVM Panel: Included
Full Root SSH Access: Included


SSD VPS Hosting Overview

Jumpline's SSD VPS packages keep your data protected and isolated for optimum security. [...]
Plan URL : http://jumpline.com/vps.html
$51.65/mo.50 GB SSD500 GB 4 GB / 2
Linux/Windows - Cloud Keep mouse
over features!
PriceDisk Space Transfer UpdatedRAM /
Dedicated IPs
SSD Cloud HostingfeaturesPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 0

Jumpline Cloud Hosting is the ultimate way for you to build, test, and deploy. By providing support for Windows, Linux, and FreeBSD servers, this versatile system provides options which can work for any company. Whether you are building one server [...]
Plan URL : http://jumpline.com/cloud.html
on requestunlimited SSDunmetered
Domains Keep mouse
over features!
Price Updated
.comfeaturesPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Control Panel : [In-house]
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7

.com .net .name .io .org .us

Our easy-to-use interface includes Domain Management, Domain Forwarding, and optional WHOIS Privacy controls. Starting at: $10.00/yr*

Jumpline Domain Name Packages include a suite of the most powerful site [...]
Plan URL : http://jumpline.com/domain.html
$10.00/yr.

Contact information is managed by jumpline.com representatives hardgrove@j..., support@j..., sales@j..., webmaster@j..., admin@j..., contact@j..., info@j... [login] Claim this businessCreate a free account to manage jumpline.com listing!

Web stats

Targeting: United States

TestimonialsCustomer testimonials

I have somehow believed that hosting ratings are not the source to judge by. That they are crammed with advertising pitch and all stuff of this kind, and have nothing to do with the real-life experiences of webmasters. Still, I came to change my opinion after my experience with Jumpline. It is only after they proved the uptime along with high network integrity with absolute power redundancy that I found them in the review lists of Top 10 co-location providers. It's great to find your business appropriately set up and running smoothly - that is the very case with Jumpline.

Add your own testimonial

This form is used exclusively for positive feedback, for a regular review click here

Your Name
Email(will be obfuscated)
One Hosted domain name with this company
Testimonial
(HTML tags are NOT allowed!)
Minim 100 characters!
How much is 2+2 ? Respond with 4
 

News

Jumpline Celebrates 10 Years - Web hosting provider Jumpline.com (jumpline.com) announced on Wednesday that it is launching a promotion in celebration of its tenth year in the business.
Jumpline says it is launching a progressive dedicated server offering to complement its existing shared and VDS hosting models. All Jumpline dedicated servers will come pre-installed with the Sphera SaaS delivery suite, which provides key components to building a successful SaaS business, says the company."Very few private hosting companies have lasted 10 years. We value our independence and loyal clientele and after 10 years we remain debt free and profitable," says Bob Kaufman, executive VP of Jumpline. "The organic growth of Jumpline over the past decade has put us in the driver's seat and enables us to happily reject all suitors. The next 10 years will be even better."Founded in April of 1997 by former high school classmates Marc Hardgrove, Bob Kaufman and Rick Barber, Jumpline says it currently hosts over 20,000 Web sites. [search all jumpline.com news]

Social Networks

https://www.linkedin.com/company/jumpline-com
Jumpline.com is a Privately Held entity having 32 followers on LinkedIn and 11-50 employees, industry Information Technology & Services.
https://plus.google.com/106380642307231275734
Jumpline account is having 0 followers and 0 plus one count.
Jump Line Blog Blog added on 2016 Jun, with total 38 articles. See recent blogs summary posts:
- bhcp02.myhostcenter.com maintenance - Jan 9, 21:42 EST Resolved - Maintenance on bhcp02.myhostcenter.com has completed. Thank you for your patience. Jan 9, 21:14 EST Monitoring - We had to take bhcp02.myhostcenter.com down for ...
- bhcp01.myhostcenter.com Issues - Jan 7, 11:52 EST Resolved - bhcp01.myhostcenter.com issues have been resolved. Thank you for your patience. Jan 7, 10:33 EST Monitoring - bhcp01.myhostcenter.com is now online. We will continue to ...
- ps28.myhostcenter.com maintenance - Jan 3, 22:32 EST Resolved - The maintenance on ps28.myhostcenter.com has been completed. Thank you for your patience. Jan 3, 21:29 EST Monitoring - We are performing maintenance on ...

Domains trend

ReviewsCustomer Ratings

The quick stats of Jump Line profile shows a note average of 1.8 out of 10, counting 29 opinions. (few listed on the top of the page)
As visitor you can rate this provider directly here! If you are part of support team, you can respond to these reviews by going to login

Add your own review [Toggle to basic/advance form]

Required info

Select Hosting Plan
Overall Rating
Time Hosted
Features
Price / Cost
Customer Relation
Control Panel
Your Social URL, Name or Usernameeg. https://twitter.com/YOURID or https://facebook.com/YOURID or https://plus.google.com/+YOURID
Your Email Or login and come back to this page
Customer identification(Not public visible. eg Customer=1120 or Account=2121 or Order ID=511AAS3)
Your hosted domaineg. mysite.net. If you have multiple domains, mention at least one!
Summary of your posteg. jumpline.com is best!
Your review HTML tags are NOT allowed! MINIM 100 characters!
Provide as much information as possible in your review! Too less information may be counted as not relevant and not approved!
Some customers might say good things like: "i'm happy with JumpLine" or bad things and complaints like: "this company sucks", or "is horrible", "jumpline.com generated only problems", "scam or ripoff provider", but is your turn now to share your experience!
How much is 2+2 ? Respond with 4
 
(2 = 6.9%)
(1 = 3.45%)
(1 = 3.45%)
(25 = 86.21%)
aaa (Adma@a...)
Time Hosted: 6 mo. to 1 year
Global rating
Features
Cost
Customer Relation
Control Panel
It sucks and awful
Jumpline sucks.. I would recommentd not to use it again and everyone their service or support they dont know what they are taking about...

Dont use Jumpline... You are rune your time and money...

Dont user Jumpline...

My kind request since i spend lots of time and money... and sick and tired of thier services...
Mr. R (rico@e...)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
Horrible hosting. Stay away!
I've been using VPS account for years with VPSNext, and then they got sold to Jumpline and that screwed up an awesome hosting .. server connection speeds on vps are insanely slow .. can't get anything over 60kb/sec on download, and one person is watching a video or downloading a file - every site on the vps goes down cause it can't handle the traffic ...

i've been with them for at least 5 years and now it takes WEEKS to transfer all my content to another server though SSH cause of insanely slow speeds.

just stay away from these dudes and you won't regret it
John Kobe (jskobe@v...)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
Worst Customer Service Attitude Around
DO NOT USE THIS COMPANY.

They will auto renew your account until the end of time and then tell you they won't refund your money for any reason. Their attitude is

"We got you and there's nothing you can do about it."

That equals less than great customer service, if you ask me.

My account auto-renewed yesterday, I contacted them last night to say I don't want the account and they said "Tough".
John (johncall@h...)
Time Hosted: 3 to 6 months
Global rating
Features
Cost
Customer Relation
Control Panel
Awful
My hosting company (100megs domains) sold out to Jumpline. They transferred hosted domains and sites. They charged me $triple for domain renewall and the hosing plans were much more expensive with "features" I had no need for. Hosting cost went from $60 per year to over $130.

I have since transferred the domains to another registrar, and moved hosting to much more reasonably priced service.

Avoid this host. They are no good. I am very dissatisfied.
-anonymous- (-no email-)
Time Hosted: over 3 years
Global rating
Customer Relation
Can't cancel account even if you want to
I have been a customer of Jumpline.com since 2000 (12 years now). Since that time, in an industry of increasing features for lower costs, they have been one of the few hosts continuley up their prices. Meanwhile their customer services has gotten slower and less helpful. I've had tickets take longer than 24s to be read.

2 years ago, I took advantage of a seemly great promotional deal that had an automatic renewal built in. 2 years later now and the site was up for renewal. They notified me that my credit card on file was expired and I needed to update it with them. I had recently moved away from Jumpline for the sites hosted on that account and so I didn't update my card info, thinking they wouldn't auto renew.

They apparently fudged (or guessed?) my cards new expiration date and charged me for 2 year renewal automatically anyway.

That same day, after seeing the charge on my card, I asked them to cancel my account and refund the money. Their response: "We do not [read more...]
newbizdude (s.gkanth@g...)
Time Hosted: 2 to 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
JUMPLINE IS THE WROST
THIS COMPANY IS TERRIBLE.

they give you only 30 days prior to your renewal date to cancel.

EVEN IF YOU HAVE A 2 year account, you have 30 days before renewal to cancel.

DO NOT USE THEM, YOU WILL THANK ME IF YOU HEED THIS ADVICE.
dbert4 (dave.bertinot@l...)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
Very poor service led to cancellation
When I first signed up 12 years ago, their service was good and I recommended it to several people.
In the last couple of years, I've had mostly email problems where it would quit working and it was take up to a day to correct. Outages lasted for several hours, sometime a day at a time and I would lose email.
The last problem I had was not resolved, and the only recourse I had to get my email working again was to switch providers.
My new hosting company is so much better (and cheaper). I should have made the switch sooner as it was very easy.
Wes (wesj56@g...)
Time Hosted: 1 to 2 years
Global rating
Features
Cost
Customer Relation
Control Panel
DON'T USE JUMPLINE!!!!
Like the other reviews here, my situation is the same. They charged me a renewal when I specifically stated to cancel my domain. They charged me another year at 5 times the price to "host" a domain that no longer existed. They hide behind a small sentence in the user agreement. Their policy: If you use a credit card, you give them permission to keep automatically renewing you at an exorbitant rate.... They WILL NOT refund your money. They will rip you off. BEWARE.... You will be sorry. AVOID AVOID AVOID 8/10/2011
E Fry (efry@e...)
Time Hosted: 2 to 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
I agree.

I was on a VPS system (Virtual Private Server), which was supposed to be unaffected by other sites on the system. The whole selling point of this package, was that no other sites would be able to drag me down.

The reliability of their service was not just horrible, but INCREDIBLY horrible. I experienced the exact same levels of downtime described above. 15-30 minute downtimes REGULARLY (meaning many times per week).

Everything started out fine, and things would be fine for a couple of months, and then problems would start happening a couple of times per week for a month. When I called them about it, they said it must be a bug in my site.

I asked them how they would explain how things were just fine for months, and then would suddenly have problems every other day for weeks -- When I hadn't made ANY changes to my site in a year!

How could that be a bug with my site? Months going along with no problems, and then a sudden change that causes problems every [read more...]
Sarah (sarah@m...)
Time Hosted: 1 to 2 years
Global rating
Features
Cost
Customer Relation
Control Panel
Extremely unhappy. I signed up with Jumpline because it was free for a year. The product was by no means great... or even good, compared to other webhosting providers. After my year was almost up, I purchased hosting through a different company and switched all my websites over with no plans to continue with Jumpline. Then I get a bill for $240 which is way too much the product they are selling. When I called to request a refund they told me that was not possible. They don't give refunds. Now I have to go through the mess of disputing the charge through my credit card company.
Skeptic (-no email-)
Time Hosted: under 1 month.
Global rating
Thank you to all the people that took the time to post here. I stumbled across Jumpline.com today while searching for a new host. And after reading the comments here I decided to look more closely at their site. No offense to the people that posted here but it is not uncommon to find people with unhappy experiances to be more vocal than those that are happy. So I started to look at the testimonials on Jumplines own site. I didn't like what i saw. For example "Kim Crothers" of snaps.com is a "customer since 2003" yet a vist to the site brings up a parking page and whois search shows that the dns is point to fabolousdomains.com who is famous for buying and holding domain names to sell. Another example was the testimonial for another "customer since 2003" named First Choice Medical Supply which also shows in a whois search that their domain name is not poting to jumpline. Seems like these guys really are riding on thier once good reputation as many of you stated. Thanks again [read more...]
Gerorge Bush (president@w...)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
I can not image that it was a good customer experience that led someone to register and pay for the web site called
www.jumplinesucks.com
If you have customer service problems with Jumpline then try calling their 'Director of Customer Service” (who happens to also be the contact person listed on bbb.org) on 614-586-9866.
And be sure to file a complaint with the BBB.org as well.
Filing with the BBB.org will probably not help you but it will help others from making the same mistake we did by choosing to use Jumpline in the first place.
Brian (-no email-)
Time Hosted: 2 to 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
I'm another one that has gotten charged for a service I no longer wanted. They automatically renewed my account on a credit card they had on file even though it was expired. I submitted a cancellation twice but they claim I didn't. Even when I proved to them that I had submitted a cancellation they said they would not refund my money, It is against their "policy" and I would have to dispute the charge with my credit card company. When I asked for the name of the supervisor of Stacy, the billing manager, they claimed that she didn't have one or that I didn't need to talk to them. Apparently the customer is never right at christanwebhost aka Jumpline.
Your Mama (yourmama@y...)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
Wow! Even BBB.org says you suck, and that is an extremely hard thing to achive for this pro-business company that gets paid to make companies look good.
I had signed up all of my clients with Jumpline as far back as 8 years ago (2003). Then Jumpline had an impressive service that was a value leader, but those days are gone. Since the early days of Jumpline’s success they have done nothing to keep current and instead appear to have focused there energy on finding ways to cut corners, reducing quality of customer service and over subscribing their systems to build the negative public perception that Jumpline is known for today. Since Jumpline’s glory days of 2003/4/5 they have built a colossal track record of outages, lousy service, and the worse customer support this well seasoned and experienced computer professional has ever encountered. The progressively poor service provided has prompted me switch all but one of my clients to alternate providers in the last year. Today I [read more...]
Tuyet Nguyen (-no email-)
Time Hosted: 1 to 2 years
Global rating
Cost
Customer Relation
Beware the automatic renewal and keeping a credit card on file with Jumpline! I was charged for a service I no longer wanted, and when I tried to cancel, I was told that there are no refunds/grace periods for automatic renewals. See review by Ed Richardson: "It is not possible to cancel the automatic renewal, except in the 30 days before the due date - and then it is hidden. They will take your money and do nothing to solve the problems."
Mark (mark@m...)
Time Hosted: 1 to 2 years
Global rating
Features
Cost
Customer Relation
Control Panel
They disable the backup API function so that it is difficult to leave to go to another host.

Like the Hotel California, you can check out but you can never leave!
Ed Richardson (edrich@s...)
Time Hosted: 1 to 2 years
Global rating
Features
Cost
Customer Relation
Control Panel
Beware Jumpline - automatic renewal of account, but not of domain (which was dormant anyway) - when I tried to query it, received rude responses. It is not possible to cancel the automatic renewal, except in the 30 days before the due date - and then it is hidden. They will take your money and do nothing to solve the problems.
Jordan (jordan@v...)
Time Hosted: 6 mo. to 1 year
Global rating
Features
Customer Relation
I switched to Jumpline in 12/09. I've never had so many email issues ever! I have called with issues in January, February, April and June. I'm using Macmail and am not getting consistent email service. I run into issues with mostly outgoing email and friends, family and clients not receiving it. The first time I called they talked me into a dedicated IP address which was more expensive but was supposed to fix the problem - it did not! After repeated calls and finally an unfulfilled request to speak to a manager, I'm requesting a full refund and taking my email business elsewhere. I'm incredibly disappointed with Jumpline and their claims to be able to fix my problem. Good riddance Jumpline!!!
sp (sibyl2@y...)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
I used to have several accounts with Jumpline when they were Eclipse Hosting. I had good experiences until they were purchased by Jumpline and things went downhill from there. Terrible customer service. Always playing the blame game and never taking responsibility for their service issues. I'd recommend staying far, far away from this company.
-anonymous- (-no email-)
Time Hosted: 2 to 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
I can not say enough bad about Jumpline. I have had so many problems and their support NEVER makes an attempt to make me feel better as a customer. My latest experience is them changing my company MX records and removing ALL "." from them so we did not get email for a day.

When I asked how they would make this up to me and told them I wanted to talk to a supervisor they just ignored me.

HORRIBLE SERVICE HORRIBLE COMPANY STAY AWAY
Bien (bien@a...)
Time Hosted: 2 to 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
I originally came to Jumpline because of the appeal of the VDS and because they are one of the few hosts out there that support ColdFusion.

However, regardless of programming language, I strongly suggest you stay away from Jumpline. Their VDS manager interface is not user-friendly but more importantly, their customer service is atrocious. When suddenly my client sites were down, it took over 12 hours for a support team to get back to me with the question "did you look to see if your files are on the server?"

And now we're near 24 hours and the response hasn't improved at all. I warn you - this will happen to you too if you use Jumpline. Look at nearly all of the other reviews on this page and you'll know to stay away.
TIEN NGUYEN (trizero07@y...)
Time Hosted: 6 mo. to 1 year
Global rating
Features
Cost
Customer Relation
Control Panel
I had my site and domain (bienhoangtap.com) hosted on DigitalSpace, aka jumpline from July last year. Everything has been fine since April 10th this year. My site suddenly disappeared without any notice. I even could not log into my account. When I called (from United Kingdom), it took me nearly half an hour to finally get someone answering the phone. And I was told that my site abused their server, produced lots of loads and so on. Meanwhile, my site is only a small forum of roughly 50 people and nothing happened for a long time. The thing made me most angry is that they remove my site without making any contact or support to identify the source of problem. Poor me when I so believed in them that I did not back up my database for a long time since I am quite busy at that moment. When I begged them to put my site online again for a couple of minutes, they promised to do so after 5 - 10 mins but did nothing. It wasted me another couple of value hours. Too angry and disappointed.
I [read more...]
Marcus (-no email-)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
This company does not value customer service nor listen to their customers voices. I've complained many times since they were purchased even through snail mail to no avail. They don't actually READ your support tickets more like scan them for a general idea and send you a general response. They value closing tickets quickly than actually resolving any problems that may actually be listed there. Shell accounts are the most limited I've ever seen not even allowing chmod or tar.

If you value customer service stay away from this place.

Other companies owned by the same people to watch out for:
digitalspace.net, jumpline.com, surfspeedy.com, simplehost, gemstream.com
Alexander (ah5890@a...)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
I have been a customer of Jumpline.com for about 9 years. I have seen other companies come and offer better deals but one thing has kept me a loyal customer to them, a 800 number that I can call and get someone. I am a reseller through them and have over 30 websites. I am extremely satisfied with Jumpline.com service, support and applications. The only thing that i wish they offered is the ability to host my own server. I HIGHLY recommend them.
Renae (renaeceline@h...)
Time Hosted: 1 to 2 years
Global rating
Features
Cost
Customer Relation
Control Panel
Jumpline.com is dishonest. I jumped in on the free plan and told them three separate times within a month to cancel my account. They still charged my card $200 and when I disputed the charge they told me too bad and that they wouldn't bill me the following year.

I couldn't believe it when I filed a complaint to the Better Business Bureau and saw they already have 12 complaints!
Harry Roberts (robbiefour@m...)
Time Hosted: under 1 month.
Global rating
Features
Cost
Customer Relation
Control Panel
This webhosting company is the worst I've ever had the misfortune to give money to. To say they hosted my site is actually untrue. The control panel never worked and it was impossible to upload files so my site never actually appeared, but did they try to solve the problem or offer my years payment back. No but I did so through my credit card company on the grounds that jumpline were incapable of supplying the hosting services I paid for. ie Breach of Contract

Alternate top web hosting companies in Florida, United States


These Jump Line testimonial(s) and rating(s) are the subjective opinion of our visitors and not of whtop.com staff.
Trademarks, logos & names are properties of their respective owners and protected by law.