Jump Line review29 user reviews, 0 support responses, 1 testimonial, 8 products, 1 promotion, 4 social accounts, 819 domains, 538 hosted, Alexa #804860, listed 2005 (#1282)
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See jumplinesucks.com. I was VERY satisfied with the small host: Hostican.. until they were acquired by Jumpline about 2 years ago. Since then it's been a joke of an experience. Complete lack of customer support. Vague ticket responses. Unprofessional and hard to read responses from foreign technicians. Sketchy billing practices. I could go on, but I think you get the point.
About Jump LineJumpline has years of experience providing customers with high-quality web hosting solutions. Our dedicated customer service team and outstanding record of customer care make us the best choice for businesses looking for customizable solutions with a personal touch. We offer the most outstanding infrastructure in the hosting industry, supported by our top-notch support, technical, and admin staff. Everyone from our support technicians to our systems engineers plays an integral role in providing customers with professional, reliable, and courteous service.
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Jumpline says it is launching a progressive dedicated server offering to complement its existing shared and VDS hosting models. All Jumpline dedicated servers will come pre-installed with the Sphera SaaS delivery suite, which provides key components to building a successful SaaS business, says the company."Very few private hosting companies have lasted 10 years. We value our independence and loyal clientele and after 10 years we remain debt free and profitable," says Bob Kaufman, executive VP of Jumpline. "The organic growth of Jumpline over the past decade has put us in the driver's seat and enables us to happily reject all suitors. The next 10 years will be even better."Founded in April of 1997 by former high school classmates Marc Hardgrove, Bob Kaufman and Rick Barber, Jumpline says it currently hosts over 20,000 Web sites. [search all jumpline.com news]
The official Twitter account of jumpline.com web hosting, now in our 17th year of providing high quality web hosting with US-based customer support!
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About: The official Facebook Page of http://jumpline.com web hosting, now in our 17th year of providing high quality web hosting with US-based customer support.
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Jumpline sucks.. I would recommentd not to use it again and everyone their service or support they dont know what they are taking about...
Dont use Jumpline... You are rune your time and money...
Dont user Jumpline...
My kind request since i spend lots of time and money... and sick and tired of thier services...
I've been using VPS account for years with VPSNext, and then they got sold to Jumpline and that screwed up an awesome hosting .. server connection speeds on vps are insanely slow .. can't get anything over 60kb/sec on download, and one person is watching a video or downloading a file - every site on the vps goes down cause it can't handle the traffic ...
i've been with them for at least 5 years and now it takes WEEKS to transfer all my content to another server though SSH cause of insanely slow speeds.
just stay away from these dudes and you won't regret it
DO NOT USE THIS COMPANY.
They will auto renew your account until the end of time and then tell you they won't refund your money for any reason. Their attitude is
"We got you and there's nothing you can do about it."
That equals less than great customer service, if you ask me.
My account auto-renewed yesterday, I contacted them last night to say I don't want the account and they said "Tough".
My hosting company (100megs domains) sold out to Jumpline. They transferred hosted domains and sites. They charged me $triple for domain renewall and the hosing plans were much more expensive with "features" I had no need for. Hosting cost went from $60 per year to over $130.
I have since transferred the domains to another registrar, and moved hosting to much more reasonably priced service.
Avoid this host. They are no good. I am very dissatisfied.
I have been a customer of Jumpline.com since 2000 (12 years now). Since that time, in an industry of increasing features for lower costs, they have been one of the few hosts continuley up their prices. Meanwhile their customer services has gotten slower and less helpful. I've had tickets take longer than 24s to be read.
2 years ago, I took advantage of a seemly great promotional deal that had an automatic renewal built in. 2 years later now and the site was up for renewal. They notified me that my credit card on file was expired and I needed to update it with them. I had recently moved away from Jumpline for the sites hosted on that account and so I didn't update my card info, thinking they wouldn't auto renew.
They apparently fudged (or guessed?) my cards new expiration date and charged me for 2 year renewal automatically anyway.
That same day, after seeing the charge on my card, I asked them to cancel my account and refund the money. Their response: "We do not [read more...]
THIS COMPANY IS TERRIBLE.
they give you only 30 days prior to your renewal date to cancel.
EVEN IF YOU HAVE A 2 year account, you have 30 days before renewal to cancel.
DO NOT USE THEM, YOU WILL THANK ME IF YOU HEED THIS ADVICE.
When I first signed up 12 years ago, their service was good and I recommended it to several people.
In the last couple of years, I've had mostly email problems where it would quit working and it was take up to a day to correct. Outages lasted for several hours, sometime a day at a time and I would lose email.
The last problem I had was not resolved, and the only recourse I had to get my email working again was to switch providers.
My new hosting company is so much better (and cheaper). I should have made the switch sooner as it was very easy.
Like the other reviews here, my situation is the same. They charged me a renewal when I specifically stated to cancel my domain. They charged me another year at 5 times the price to "host" a domain that no longer existed. They hide behind a small sentence in the user agreement. Their policy: If you use a credit card, you give them permission to keep automatically renewing you at an exorbitant rate.... They WILL NOT refund your money. They will rip you off. BEWARE.... You will be sorry. AVOID AVOID AVOID 8/10/2011
I was on a VPS system (Virtual Private Server), which was supposed to be unaffected by other sites on the system. The whole selling point of this package, was that no other sites would be able to drag me down.
The reliability of their service was not just horrible, but INCREDIBLY horrible. I experienced the exact same levels of downtime described above. 15-30 minute downtimes REGULARLY (meaning many times per week).
Everything started out fine, and things would be fine for a couple of months, and then problems would start happening a couple of times per week for a month. When I called them about it, they said it must be a bug in my site.
I asked them how they would explain how things were just fine for months, and then would suddenly have problems every other day for weeks -- When I hadn't made ANY changes to my site in a year!
How could that be a bug with my site? Months going along with no problems, and then a sudden change that causes problems every [read more...]
If you have customer service problems with Jumpline then try calling their 'Director of Customer Service” (who happens to also be the contact person listed on bbb.org) on 614-586-9866.
And be sure to file a complaint with the BBB.org as well.
Filing with the BBB.org will probably not help you but it will help others from making the same mistake we did by choosing to use Jumpline in the first place.
I had signed up all of my clients with Jumpline as far back as 8 years ago (2003). Then Jumpline had an impressive service that was a value leader, but those days are gone. Since the early days of Jumpline’s success they have done nothing to keep current and instead appear to have focused there energy on finding ways to cut corners, reducing quality of customer service and over subscribing their systems to build the negative public perception that Jumpline is known for today. Since Jumpline’s glory days of 2003/4/5 they have built a colossal track record of outages, lousy service, and the worse customer support this well seasoned and experienced computer professional has ever encountered. The progressively poor service provided has prompted me switch all but one of my clients to alternate providers in the last year. Today I [read more...]
Like the Hotel California, you can check out but you can never leave!
When I asked how they would make this up to me and told them I wanted to talk to a supervisor they just ignored me.
HORRIBLE SERVICE HORRIBLE COMPANY STAY AWAY
However, regardless of programming language, I strongly suggest you stay away from Jumpline. Their VDS manager interface is not user-friendly but more importantly, their customer service is atrocious. When suddenly my client sites were down, it took over 12 hours for a support team to get back to me with the question "did you look to see if your files are on the server?"
And now we're near 24 hours and the response hasn't improved at all. I warn you - this will happen to you too if you use Jumpline. Look at nearly all of the other reviews on this page and you'll know to stay away.
I [read more...]
If you value customer service stay away from this place.
Other companies owned by the same people to watch out for:
digitalspace.net, jumpline.com, surfspeedy.com, simplehost, gemstream.com
I couldn't believe it when I filed a complaint to the Better Business Bureau and saw they already have 12 complaints!
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