Jump Line review

This review cover a general impression of jumpline.com product features like reliability, support, data center, price & more. Brand #1282, listed since .

Most Recent Customer Reviews

Scott (-no email-)
Time Hosted: 1 to 2 years
Global rating
Features
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I had an issue with not enough inodes and they fixed it real quick for me. I find the technical support to be fairly helpful. I also like the discount I get for signing up for multiple months at a time, so for those who are upset about getting auto-renewed on plans it's kind of a give and take. You get what you pay for. I think I'm getting good bang for my buck from this company. I pay more for my home cable internet connection and now that is some terrible customer service.
Max (max@e...)
Time Hosted: 1 to 2 years
Global rating
Features
Cost
Customer Relation
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Horrible
See jumplinesucks.com. I was VERY satisfied with the small host: Hostican.. until they were acquired by Jumpline about 2 years ago. Since then it's been a joke of an experience. Complete lack of customer support. Vague ticket responses. Unprofessional and hard to read responses from foreign technicians. Sketchy billing practices. I could go on, but I think you get the point.
-anonymous- (-no email-)
Time Hosted: 3 to 6 months
Global rating
Features
Cost
Customer Relation
I can not convey how horrible this company is! They are not helpful, they are scammy, they are predatory.
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Listed and verified since 2005

Editorial Review


Jumpline.com is a well established web hosting company with base in Columbus (Ohio) and a leading provider of Virtual Dedicated Server solutions. Founded in 1997, Jumpline.com has been providing great hosting solutions to over 30,000 business and personal websites for over ten years.

At Jumpline.com, our mission is to provide a large variety of web hosting services in order to bring you a complete web solution, meeting and exceeding your unique and diverse needs. Everyone here at Jumpline.com helps work toward our mission by focusing on excellent customer care, from our systems engineers to our knowledgeable support technicians - available to you anytime, day or night. Our solid infrastructure helps ensure a reliable and secure web hosting solution for you. Our infrastructure is not only backed by Dell Servers, IBM Tivoli Storage Manager and Cisco Networking Equipment, but also features our partnerships with both Cogent Communications and Sphera Corporation. We also offer a large variety of valuable web applications that give our customers solutions to their specific business needs. All of this, scaled specifically to fit your level of online presence, allows Jumpline.com to effectively achieve our mission of providing all the online web hosting services that our customers request.

Today, as we host over 20,000 websites for our customers, Jumpline.com is continuing our efforts to provide the most for our customers by offering an ever expanding list of web applications for use with their websites, now totaling over 40 available applications.

Building a world class hosting service begins with building a world class infrastructure. For over a decade Jumpline.com has been continuing our efforts to improve on an already impressive infrastructure, and it is because of our time in the industry that we have come to realize the significance of partnering with the best providers in the their respective industries to build our web hosting business around. Simply providing a customer with a web hosting account is only part of it, the rest is in the details.

Backing up your Data
To guarantee there is never lost data, our daily backups are supplemented with a weekly snapshot of every server for use on our hot spare systems, which allows us to rapidly move your website to an alternate physical machine in the event of any type of failure or emergency. Each weekly snapshot is a fully bootable copy of the server; combining this with our daily backup gives us a complete copy of an entire server that can be accessed immediately and is always available to prevent any service interruptions.

For the safety of your data, these daily backups and weekly images are maintained in a fault tolerant RAID hard disk array with a total of nearly 15 terabytes of storage available for rapid data backup and restoration. By maintaining such a large backup system, Jumpline.com's protection will be available to you no matter what the space requirements of your business may be.

Performance Features
Each of our Dell PowerEdge hosting servers is powered by the latest technology and are built for speed. Our server components are the highest quality available, not off-the-shelf components found in a standard desktop computer. Performance-tuned components, such as dual processors, give our hosting customers a boost of speed even under heavy traffic. ECC RAM prevents any failures or crashes due to corrupted memory, and SATA hard drives provide the highest performance available. Even the network interfaces are optimized for speed, connected to the systems PCI-X bus to alleviate network bottlenecks and wasted CPU time spent processing network connections.

Jumpline.com is committed to the highest possible reliability, and we have built a world-class custom backup solution in partnership with IBM to insure that your data is always safe. Investing in data protection is extremely important, and Jumpline.com has taken the steps to guarantee that no customer data is ever left unprotected or unsecured.

Each of our hosting servers is backed up daily using IBM's Tivoli Storage Manager, and our customers can request a restore of data for up to 30 days (based on your plans backup schedule) in the event that a file is accidentally overwritten or deleted. By utilizing the Tivoli Storage Manager system, our engineers have rapid access to your data and can help you bring your data back online in the event of an accidental deletion.

Disaster Preparedness
For security in the event of a catastrophe, our backup disk array is continually mirrored in one of our alternate datacenters. These backups provide an added layer of protection to your data for an unexpected “worst case scenario”. Additionally, spare servers and disks are available in a separate location away from our primary datacenters for emergencies, allowing us to provide website service to you even in the face of natural disasters or other major catastrophes that simply cannot be planned for. Combined with our environmentally controlled and secure datacenters, you can rest assured that your data and website will always be available.

Restoring your Data
With your data securely stored in our multi-level backup system, the next step is restoring the required information back to your website. Using the same layered technology that we employ to backup your website content, we are able to reverse the process to restore your website content to a specific point-in-time. Depending on your plan, our backups are available for restore at your request for up to 30 days back.

Through our back up system we are able to go back in time to retrieve full website/data backups for your site from a specific week, then apply the daily changes from that point forward to 'rebuild' the content to the requested restore date. By employing this method, we have a system in place that offers the highest level of safe guards against data loss and provides us with the tools to restore data for both individual requests, and for server-wide restores should the need ever arise.

Reliability

Each of our webservers has been built for redundancy to prevent hardware failure and to minimize the impact of a single component failing. Multiple hard drives are configured to use RAID, which allows data to be stored on multiple disks at once in the event of a hard disk failure. Each server has two power supply units in the event of a power surge damaging one unit. Additionally, each server is connected to our high-speed data network with two network interfaces, to eliminate the possibility of a disconnected cable bringing your website offline. Advanced "early warning" hardware monitoring systems allow us to detect when a component is preparing to fail, so that our engineers can seamlessly move your data to a "hot spare" system without ever going offline.
This setup allows us to prevent the lengthy downtimes that are common among hosting companies when a hard drive or other component fails under heavy use.

Data Center

Headquartered in Columbus, Ohio, Datacenter101 is a leading provider of state of art colocation services in the United States. As a high availability datacenter committed to 100% uptime, Datacenter101 takes into consideration the complex and growing needs of today’s high density computing environments and utilize best-in-breed processes to build, deliver, and maintain next-generation colocation facilities. Datacenter101 works closely with companies of all sizes and across a multitude of industries to provide cost-effective solutions that promote the flexibility, stability, and security required to protect mission critical applications.

Datacenter101 key features:
- Multiple carriers
- Multi-homed blended internet bandwidth
- 2 utility power sources with onsite generator backup
- N+1 architecture throughout the facility (no single point of failure)
- 4 levels of verifiable security
- 24/7 access

Multiple Tier 1 Providers
Datacenter101's Internet bandwidth and IP services use multiple tier 1 providers including Sprint, Global Crossing, Savvis, Time Warner Cable, Level 3, and TWTelecom. This state-of-the-art network provides a reliable connectivity and around-the-clock monitoring.

Blended Bandwidth
Uniquely different than other carrier neutral private networks, Datacenter101 takes all six carriers and blends them into a single handoff thereby an incomparable Internet experience, superior performance, and unrivaled reliability.

Redundant Cores
Each Datacenter101 core is ready to provide scalable, high capacity blended bandwidth, powered by Cisco utilizing the latest routing technology for flow control.

100% Uptime SLA
With advanced physical and logical network architecture, six-carrier blend and fault tolerant cores, Datacenter101's network is continually up and forever available.

Redundant Power
Datacenter101's power grid is in a class all its own. The integration of three standalone power sources, independent A and B power paths, make-before-break automatic transfer switches, and conditioned power ensures the distribution of reliable, quality power.

A Tier 1 Network
Qwest CyberCenter facilities are equipped to support your system's Internet protocol (IP) connectivity and are directly connected to Qwest's 10 Gigabit-per-second (OC192) coast-to-coast backbone network. Dedicated Web Hosting is available throughout the domestic U.S. Qwest CyberCenter facilities are located in Burbank, CA; Sacramento, CA; Sunnyvale, CA; Denver, CO; Tampa, FL; Chicago, IL; Newark, NJ; Columbus, OH; and Sterling, VA.
Features
- Scalability through 10 to 1000 Mbps bandwidth ports
- Built-in fail-over through redundant router and switch configuration in the CyberCenter LAN
- Dual ports available from unique switches
- Agilent FireHunter (throughput monitoring)
- Veritas Nerve Center (router and switch event correlation)

Jumpline.com uses only the highest quality Dell PowerEdge server hardware, giving us world-class reliability and performance. By investing in the most powerful and reliable hardware available, Jumpline.com can provide speed and uptime that is unmatched in the hosting industry.

Lewis Center, Ohio
Qwest CyberCenter facilities provide a secure, reliable and scalable foundation for your success. Specifically designed to provide state-of-the-art hosting for mission-critical Web sites and enterprise applications, Qwest CyberCenters provide the best in Disaster Control, Power Systems, and Systems Monitoring and Management.

Features
- Dual power availability to each rack unit from independent Power Distribution Units (PDUs) removes PDU loss as a single point of failure
- N+1 redundancy of cooling towers, water pumps and chillers
- Fire detection and suppression systems for 24/7 operations of your critical systems
- N+1 redundancy of uninterruptible power supplies
- Redundant generator power supplies, in the event of a power failure from commercial power

Conclusion

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Website research for Jump Line on December 26, 2011 by WebHostingTop

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Linux - Shared Keep mouse
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PriceDisk Space Transfer UpdatedFree Domain /
Allowed
Stacked featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Control Panel : CPanel
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 0

Account Features
Dedicated IP Address Available
FTP Accounts 10
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Annual Agreement SALE! 50% off ( use code: HALFOFF )

EMAIL / WEB USER ACCOUNTS
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IMAP [...]
Plan URL : http://jumpline.com/web-hosting.html
$10.35/mo. 10 GB100 GB 0 / unlimited
Layered featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Control Panel : CPanel
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 0

Account Features
Dedicated IP Address Available
FTP Accounts 15
Monthly Agreement
Annual Agreement SALE! 50% off ( use code: HALFOFF )

EMAIL / WEB USER ACCOUNTS
Mailing Lists
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IMAP [...]
Plan URL : http://jumpline.com/web-hosting.html
$15.45/mo. 15 GB150 GB 0 / unlimited
Expanded featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Control Panel : CPanel
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 0

Account Features
Dedicated IP Address Available
FTP Accounts 20
Monthly Agreement
Annual Agreement SALE! 50% off ( use code: HALFOFF )

EMAIL / WEB USER ACCOUNTS
Mailing Lists
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WebMail
Calendar & To Do
Web User Accounts
IMAP [...]
Plan URL : http://jumpline.com/web-hosting.html
$20.65/mo. 20 GB200 GB 0 / unlimited
Linux - VPS Keep mouse
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PriceDisk Space Transfer UpdatedRAM /
Dedicated IPs
VPS 1024 featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Control Panel : [In-house]
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
RAM : 1000 MB
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 1

SALE - $46.43 For 1st Quarter using code: HALFOFFVPS

SolusVM Panel: Included
Full Root SSH Access: Included


SSD VPS Hosting Overview

Jumpline's SSD VPS packages keep your data protected and isolated for optimum security. VPS hosting is the [...]
Plan URL : http://jumpline.com/vps.html
$30.95/mo. 30 GB SSD300 GB 1 GB / 1
VPS 2048 featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Control Panel : [In-house]
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
RAM : 2000 MB
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 2

SALE - $61.88 For 1st Quarter using code: HALFOFFVPS

SolusVM Panel: Included
Full Root SSH Access: Included


SSD VPS Hosting Overview

Jumpline's SSD VPS packages keep your data protected and isolated for optimum security. VPS hosting is the [...]
Plan URL : http://jumpline.com/vps.html
$41.25/mo. 40 GB SSD400 GB 2 GB / 2
VPS 4096 featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal
Control Panel : [In-house]
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
RAM : 4000 MB
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 2

Quarterly Agreement
SALE - $77.38 For 1st Quarter using code: HALFOFFVPS

SolusVM Panel: Included
Full Root SSH Access: Included


SSD VPS Hosting Overview

Jumpline's SSD VPS packages keep your data protected and isolated for optimum security. [...]
Plan URL : http://jumpline.com/vps.html
$51.65/mo. 50 GB SSD500 GB 4 GB / 2
Linux/Windows - Cloud Keep mouse
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Hosted domains : Unlimited
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Jumpline Cloud Hosting is the ultimate way for you to build, test, and deploy. By providing support for Windows, Linux, and FreeBSD servers, this versatile system provides options which can work for any company. Whether you are building one server [...]
Plan URL : http://jumpline.com/cloud.html
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.com .net .name .io .org .us

Our easy-to-use interface includes Domain Management, Domain Forwarding, and optional WHOIS Privacy controls. Starting at: $10.00/yr*

Jumpline Domain Name Packages include a suite of the most powerful site [...]
Plan URL : http://jumpline.com/domain.html
$10.00/yr.

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TestimonialsCustomer testimonials

I have somehow believed that hosting ratings are not the source to judge by. That they are crammed with advertising pitch and all stuff of this kind, and have nothing to do with the real-life experiences of webmasters. Still, I came to change my opinion after my experience with Jumpline. It is only after they proved the uptime along with high network integrity with absolute power redundancy that I found them in the review lists of Top 10 co-location providers. It's great to find your business appropriately set up and running smoothly - that is the very case with Jumpline.

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News

Jumpline Celebrates 10 Years - Web hosting provider Jumpline.com (jumpline.com) announced on Wednesday that it is launching a promotion in celebration of its tenth year in the business.
Jumpline says it is launching a progressive dedicated server offering to complement its existing shared and VDS hosting models. All Jumpline dedicated servers will come pre-installed with the Sphera SaaS delivery suite, which provides key components to building a successful SaaS business, says the company."Very few private hosting companies have lasted 10 years. We value our independence and loyal clientele and after 10 years we remain debt free and profitable," says Bob Kaufman, executive VP of Jumpline. "The organic growth of Jumpline over the past decade has put us in the driver's seat and enables us to happily reject all suitors. The next 10 years will be even better."Founded in April of 1997 by former high school classmates Marc Hardgrove, Bob Kaufman and Rick Barber, Jumpline says it currently hosts over 20,000 Web sites. [search all jumpline.com news]

Social Networks

https://www.linkedin.com/company/jumpline-com
Jumpline.com is a Privately Held entity having 32 followers on LinkedIn and 11-50 employees, industry Information Technology & Services.
https://plus.google.com/106380642307231275734
Jumpline account is having 0 followers and 0 plus one count.
Jump Line Blog Blog added on Jun, 2016, with total 32 articles. See recent blogs summary posts:
- Downgraded Performance - Phone System - Oct 7, 12:21 EST Resolved - All phone systems are working properly at this time. Oct 7, 10:51 EST Monitoring - Our phone provider has corrected the issue. We will continue to monitor to ensure ...
- Downgraded Performance - Oct 3, 18:08 EST Resolved - At this time the network issue has been resolved. If you are still experiencing any issues please contact our Support Department for further investigation. Oct 3, 17:06 ...
- cp35-cp39 Load Issues - Aug 9, 11:21 EDT Resolved - Servers cp35-cp39 are now back down to normal load levels. Thank you for your patience in this matter. Aug 9, 10:41 EDT Investigating - At this time serves cp35-cp39 are ...

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The quick stats of Jump Line profile shows a note average of 1.8 out of 10, counting 29 opinions. (few listed on the top of the page)
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aaa (Adma@a...)
Time Hosted: 6 mo. to 1 year
Global rating
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It sucks and awful
Jumpline sucks.. I would recommentd not to use it again and everyone their service or support they dont know what they are taking about...

Dont use Jumpline... You are rune your time and money...

Dont user Jumpline...

My kind request since i spend lots of time and money... and sick and tired of thier services...
Mr. R (rico@e...)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
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Horrible hosting. Stay away!
I've been using VPS account for years with VPSNext, and then they got sold to Jumpline and that screwed up an awesome hosting .. server connection speeds on vps are insanely slow .. can't get anything over 60kb/sec on download, and one person is watching a video or downloading a file - every site on the vps goes down cause it can't handle the traffic ...

i've been with them for at least 5 years and now it takes WEEKS to transfer all my content to another server though SSH cause of insanely slow speeds.

just stay away from these dudes and you won't regret it
John Kobe (jskobe@v...)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
Worst Customer Service Attitude Around
DO NOT USE THIS COMPANY.

They will auto renew your account until the end of time and then tell you they won't refund your money for any reason. Their attitude is

"We got you and there's nothing you can do about it."

That equals less than great customer service, if you ask me.

My account auto-renewed yesterday, I contacted them last night to say I don't want the account and they said "Tough".
John (johncall@h...)
Time Hosted: 3 to 6 months
Global rating
Features
Cost
Customer Relation
Control Panel
Awful
My hosting company (100megs domains) sold out to Jumpline. They transferred hosted domains and sites. They charged me $triple for domain renewall and the hosing plans were much more expensive with "features" I had no need for. Hosting cost went from $60 per year to over $130.

I have since transferred the domains to another registrar, and moved hosting to much more reasonably priced service.

Avoid this host. They are no good. I am very dissatisfied.
-anonymous- (-no email-)
Time Hosted: over 3 years
Global rating
Customer Relation
Can't cancel account even if you want to
I have been a customer of Jumpline.com since 2000 (12 years now). Since that time, in an industry of increasing features for lower costs, they have been one of the few hosts continuley up their prices. Meanwhile their customer services has gotten slower and less helpful. I've had tickets take longer than 24s to be read.

2 years ago, I took advantage of a seemly great promotional deal that had an automatic renewal built in. 2 years later now and the site was up for renewal. They notified me that my credit card on file was expired and I needed to update it with them. I had recently moved away from Jumpline for the sites hosted on that account and so I didn't update my card info, thinking they wouldn't auto renew.

They apparently fudged (or guessed?) my cards new expiration date and charged me for 2 year renewal automatically anyway.

That same day, after seeing the charge on my card, I asked them to cancel my account and refund the money. Their response: "We do not [read more...]
newbizdude (s.gkanth@g...)
Time Hosted: 2 to 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
JUMPLINE IS THE WROST
THIS COMPANY IS TERRIBLE.

they give you only 30 days prior to your renewal date to cancel.

EVEN IF YOU HAVE A 2 year account, you have 30 days before renewal to cancel.

DO NOT USE THEM, YOU WILL THANK ME IF YOU HEED THIS ADVICE.
dbert4 (dave.bertinot@l...)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
Very poor service led to cancellation
When I first signed up 12 years ago, their service was good and I recommended it to several people.
In the last couple of years, I've had mostly email problems where it would quit working and it was take up to a day to correct. Outages lasted for several hours, sometime a day at a time and I would lose email.
The last problem I had was not resolved, and the only recourse I had to get my email working again was to switch providers.
My new hosting company is so much better (and cheaper). I should have made the switch sooner as it was very easy.
Wes (wesj56@g...)
Time Hosted: 1 to 2 years
Global rating
Features
Cost
Customer Relation
Control Panel
DON'T USE JUMPLINE!!!!
Like the other reviews here, my situation is the same. They charged me a renewal when I specifically stated to cancel my domain. They charged me another year at 5 times the price to "host" a domain that no longer existed. They hide behind a small sentence in the user agreement. Their policy: If you use a credit card, you give them permission to keep automatically renewing you at an exorbitant rate.... They WILL NOT refund your money. They will rip you off. BEWARE.... You will be sorry. AVOID AVOID AVOID 8/10/2011
E Fry (efry@e...)
Time Hosted: 2 to 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
I agree.

I was on a VPS system (Virtual Private Server), which was supposed to be unaffected by other sites on the system. The whole selling point of this package, was that no other sites would be able to drag me down.

The reliability of their service was not just horrible, but INCREDIBLY horrible. I experienced the exact same levels of downtime described above. 15-30 minute downtimes REGULARLY (meaning many times per week).

Everything started out fine, and things would be fine for a couple of months, and then problems would start happening a couple of times per week for a month. When I called them about it, they said it must be a bug in my site.

I asked them how they would explain how things were just fine for months, and then would suddenly have problems every other day for weeks -- When I hadn't made ANY changes to my site in a year!

How could that be a bug with my site? Months going along with no problems, and then a sudden change that causes problems every [read more...]
Sarah (sarah@m...)
Time Hosted: 1 to 2 years
Global rating
Features
Cost
Customer Relation
Control Panel
Extremely unhappy. I signed up with Jumpline because it was free for a year. The product was by no means great... or even good, compared to other webhosting providers. After my year was almost up, I purchased hosting through a different company and switched all my websites over with no plans to continue with Jumpline. Then I get a bill for $240 which is way too much the product they are selling. When I called to request a refund they told me that was not possible. They don't give refunds. Now I have to go through the mess of disputing the charge through my credit card company.
Skeptic (-no email-)
Time Hosted: under 1 month.
Global rating
Thank you to all the people that took the time to post here. I stumbled across Jumpline.com today while searching for a new host. And after reading the comments here I decided to look more closely at their site. No offense to the people that posted here but it is not uncommon to find people with unhappy experiances to be more vocal than those that are happy. So I started to look at the testimonials on Jumplines own site. I didn't like what i saw. For example "Kim Crothers" of snaps.com is a "customer since 2003" yet a vist to the site brings up a parking page and whois search shows that the dns is point to fabolousdomains.com who is famous for buying and holding domain names to sell. Another example was the testimonial for another "customer since 2003" named First Choice Medical Supply which also shows in a whois search that their domain name is not poting to jumpline. Seems like these guys really are riding on thier once good reputation as many of you stated. Thanks again [read more...]
Gerorge Bush (president@w...)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
I can not image that it was a good customer experience that led someone to register and pay for the web site called
www.jumplinesucks.com
If you have customer service problems with Jumpline then try calling their 'Director of Customer Service” (who happens to also be the contact person listed on bbb.org) on 614-586-9866.
And be sure to file a complaint with the BBB.org as well.
Filing with the BBB.org will probably not help you but it will help others from making the same mistake we did by choosing to use Jumpline in the first place.
Brian (-no email-)
Time Hosted: 2 to 3 years
Global rating
Features
Cost
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I'm another one that has gotten charged for a service I no longer wanted. They automatically renewed my account on a credit card they had on file even though it was expired. I submitted a cancellation twice but they claim I didn't. Even when I proved to them that I had submitted a cancellation they said they would not refund my money, It is against their "policy" and I would have to dispute the charge with my credit card company. When I asked for the name of the supervisor of Stacy, the billing manager, they claimed that she didn't have one or that I didn't need to talk to them. Apparently the customer is never right at christanwebhost aka Jumpline.
Your Mama (yourmama@y...)
Time Hosted: over 3 years
Global rating
Features
Cost
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Control Panel
Wow! Even BBB.org says you suck, and that is an extremely hard thing to achive for this pro-business company that gets paid to make companies look good.
I had signed up all of my clients with Jumpline as far back as 8 years ago (2003). Then Jumpline had an impressive service that was a value leader, but those days are gone. Since the early days of Jumpline’s success they have done nothing to keep current and instead appear to have focused there energy on finding ways to cut corners, reducing quality of customer service and over subscribing their systems to build the negative public perception that Jumpline is known for today. Since Jumpline’s glory days of 2003/4/5 they have built a colossal track record of outages, lousy service, and the worse customer support this well seasoned and experienced computer professional has ever encountered. The progressively poor service provided has prompted me switch all but one of my clients to alternate providers in the last year. Today I [read more...]
Tuyet Nguyen (-no email-)
Time Hosted: 1 to 2 years
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Beware the automatic renewal and keeping a credit card on file with Jumpline! I was charged for a service I no longer wanted, and when I tried to cancel, I was told that there are no refunds/grace periods for automatic renewals. See review by Ed Richardson: "It is not possible to cancel the automatic renewal, except in the 30 days before the due date - and then it is hidden. They will take your money and do nothing to solve the problems."
Mark (mark@m...)
Time Hosted: 1 to 2 years
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They disable the backup API function so that it is difficult to leave to go to another host.

Like the Hotel California, you can check out but you can never leave!
Ed Richardson (edrich@s...)
Time Hosted: 1 to 2 years
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Beware Jumpline - automatic renewal of account, but not of domain (which was dormant anyway) - when I tried to query it, received rude responses. It is not possible to cancel the automatic renewal, except in the 30 days before the due date - and then it is hidden. They will take your money and do nothing to solve the problems.
Jordan (jordan@v...)
Time Hosted: 6 mo. to 1 year
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I switched to Jumpline in 12/09. I've never had so many email issues ever! I have called with issues in January, February, April and June. I'm using Macmail and am not getting consistent email service. I run into issues with mostly outgoing email and friends, family and clients not receiving it. The first time I called they talked me into a dedicated IP address which was more expensive but was supposed to fix the problem - it did not! After repeated calls and finally an unfulfilled request to speak to a manager, I'm requesting a full refund and taking my email business elsewhere. I'm incredibly disappointed with Jumpline and their claims to be able to fix my problem. Good riddance Jumpline!!!
sp (sibyl2@y...)
Time Hosted: over 3 years
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I used to have several accounts with Jumpline when they were Eclipse Hosting. I had good experiences until they were purchased by Jumpline and things went downhill from there. Terrible customer service. Always playing the blame game and never taking responsibility for their service issues. I'd recommend staying far, far away from this company.
-anonymous- (-no email-)
Time Hosted: 2 to 3 years
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I can not say enough bad about Jumpline. I have had so many problems and their support NEVER makes an attempt to make me feel better as a customer. My latest experience is them changing my company MX records and removing ALL "." from them so we did not get email for a day.

When I asked how they would make this up to me and told them I wanted to talk to a supervisor they just ignored me.

HORRIBLE SERVICE HORRIBLE COMPANY STAY AWAY
Bien (bien@a...)
Time Hosted: 2 to 3 years
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I originally came to Jumpline because of the appeal of the VDS and because they are one of the few hosts out there that support ColdFusion.

However, regardless of programming language, I strongly suggest you stay away from Jumpline. Their VDS manager interface is not user-friendly but more importantly, their customer service is atrocious. When suddenly my client sites were down, it took over 12 hours for a support team to get back to me with the question "did you look to see if your files are on the server?"

And now we're near 24 hours and the response hasn't improved at all. I warn you - this will happen to you too if you use Jumpline. Look at nearly all of the other reviews on this page and you'll know to stay away.
TIEN NGUYEN (trizero07@y...)
Time Hosted: 6 mo. to 1 year
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I had my site and domain (bienhoangtap.com) hosted on DigitalSpace, aka jumpline from July last year. Everything has been fine since April 10th this year. My site suddenly disappeared without any notice. I even could not log into my account. When I called (from United Kingdom), it took me nearly half an hour to finally get someone answering the phone. And I was told that my site abused their server, produced lots of loads and so on. Meanwhile, my site is only a small forum of roughly 50 people and nothing happened for a long time. The thing made me most angry is that they remove my site without making any contact or support to identify the source of problem. Poor me when I so believed in them that I did not back up my database for a long time since I am quite busy at that moment. When I begged them to put my site online again for a couple of minutes, they promised to do so after 5 - 10 mins but did nothing. It wasted me another couple of value hours. Too angry and disappointed.
I [read more...]
Marcus (-no email-)
Time Hosted: over 3 years
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This company does not value customer service nor listen to their customers voices. I've complained many times since they were purchased even through snail mail to no avail. They don't actually READ your support tickets more like scan them for a general idea and send you a general response. They value closing tickets quickly than actually resolving any problems that may actually be listed there. Shell accounts are the most limited I've ever seen not even allowing chmod or tar.

If you value customer service stay away from this place.

Other companies owned by the same people to watch out for:
digitalspace.net, jumpline.com, surfspeedy.com, simplehost, gemstream.com
Alexander (ah5890@a...)
Time Hosted: over 3 years
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I have been a customer of Jumpline.com for about 9 years. I have seen other companies come and offer better deals but one thing has kept me a loyal customer to them, a 800 number that I can call and get someone. I am a reseller through them and have over 30 websites. I am extremely satisfied with Jumpline.com service, support and applications. The only thing that i wish they offered is the ability to host my own server. I HIGHLY recommend them.
Renae (renaeceline@h...)
Time Hosted: 1 to 2 years
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Jumpline.com is dishonest. I jumped in on the free plan and told them three separate times within a month to cancel my account. They still charged my card $200 and when I disputed the charge they told me too bad and that they wouldn't bill me the following year.

I couldn't believe it when I filed a complaint to the Better Business Bureau and saw they already have 12 complaints!
Harry Roberts (robbiefour@m...)
Time Hosted: under 1 month.
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This webhosting company is the worst I've ever had the misfortune to give money to. To say they hosted my site is actually untrue. The control panel never worked and it was impossible to upload files so my site never actually appeared, but did they try to solve the problem or offer my years payment back. No but I did so through my credit card company on the grounds that jumpline were incapable of supplying the hosting services I paid for. ie Breach of Contract
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