Jpstream review7 user reviews, 0 support responses, 0 testimonials, 0 products, 0 promotions, 1 social account, Alexa #3362312, listed 2009 (#12333)
Most Recent Customer Reviews
JPstream.net is the worst provider I have worked with. Customer service is dismal. They tolerate spammers on their servers. So when spam-fighting software block them, since we all share the same IP address, everyone on the server gets blacklisted. No email for days. JPstream.net doesn't care. To our complaints, all JPstream.net would say was that we were the ones spamming, their servers were clean. The problem only stopped after we moved out. Don't recommend JPstream.net to anyone.
It's relatively cheap and has cPanel. Especially the domain, compared with prices back home.
As long as things run smoothly, you are fine. If you need technical support, you are stuck.
Either they don't speak English or pretend not to, who knows. Other reviewers say they do, so I guess they chose not to with me. Typical answer: "The problem is on your side."
Worse: when you try to move on, they won't let you. Say you have to prove you own the domain you registered through them! The proof is some password they never sent you.
Where I come from we call this blackmail.
To keep a long story short: Since I don't accept blackmail, I lost my .jp domain. Had to use an alternate .net and wait for almost a year until the ,jp domain was available again.
Piece of advice: Register the .jp domain in your home country, even if it's much more expensive. Do just hosting in Japan, if you have to.
After this experience I decided to host in the USA only.
Hope you don't have the [read more...]
About JpstreamJPstream.net is leading provider of Web hosting for small and medium businesses, offering e-commerce, and application hosting in Japan.
JPstream is committed to developing the most successful web sites possible. With a unique combination of designers and programmers, JPstream can develop a web site that fits your needs, no matter what they entail.
With an enthusiastic attitude about transforming the way e-business gets done, we strive to improve the online presence of every business that comes to us. We use intelligence, creativity and technological expertise to design and build powerful web sites.
Through using tools and talents that are industry-specific, JPstream has generated strategies that understand the practices, processes, and pressures facing your company. In turn, our client relationships are based on our proven ability to shorten the distance between idea creation and realization.
In using this focused policy, our seasoned development team has generated solutions for industry-specific challenges. Solutions like electronic commerce, interactive learning, online brand building, business design, self-publishing content, revenue management, marketing automation, business information systems, online payment processing, and customer relationship management.
JPstream is built around three core values:
» providing the ultimate site performance and reliability,
» delivering personalized and dependable customer service around the clock, and
» offering all this at the best value.
Every day you make a promise to your Internet customers. And every day your ability to keep those promises is tested again and again. With each new customer and every transaction, your Web operations must scale to increasing demand while ensuring security and outpacing the competition. JPstream stands behind you, delivering your Internet operations to market quickly and securely while providing the scalability, performance and support you need to meet the daily demands of your customers in this competitive marketplace. Whether a mission-critical web application involving complex deployment planning; or just a simple personal web presence, rest assured that our unquestioned commitment to performance and quality of service is there to back your product.
Where to look:
* For mission-critical web applications, please contact us
* For high volume or if you simply need control of the server hosting your application, go to dedicated servers
* For all other hosting plans (either personal or business) please refer to the web hosting section
If you are interested in increasing visibility and traffic to your site today you may want to consider a domain pointer plan. This plan enables a domain name to point to another domain or IP address on the Internet or to a subdirectory within a web site. When you type in the pointed domain name you arrive at the destination web site and the pointed domain name continues to appear in the URL browser displayed web address box.
For an example of how domain pointing works browse to yourownsite.com and you will reach the same page as through the yourownsite.net pointer. All pointers work with or without the WWW, which is standard for all our hosting plans.
Friendly and Reliable Support
JPstream is committed to providing the fastest and most responsive customer service and support: all calls are answered by a live customer service representative, e-mails are answered within 30 minutes, and support tickets are almost always resolved within one hour.
Our support technicians are highly trained engineers, experienced in troubleshooting all aspects of web hosting. They form a team that is committed to accurate and friendly customer service for all issues.
In addition to personal support, we have extensive digital resources at your disposal. We have a Frequently Asked Questions database for all common issues, plus unique interactive tutorials.
JPstream knows the importance of highly responsive customer service, and spares no effort in providing it to you. Any time you have a question or concern about your service, please feel free to contact us.
Who says you can't have all of that at a great value? All of our services are not only reliable and fast, but also affordable.
We bring you the best service and most up-to-date technology at reasonable prices. We believe in our quality services so much that we provide a completely hassle-free 30-day money back guarantee.
About our Customers
We have customers from all around the world including Japan, United States, Germany, Israel, Canada, Australia, New Zealand, United Kingdom, Switzerland, India, Phillipines, Malaysia, Singapore, Austria, Hong Kong, Taiwan, China, Netherlands, Turkey, Vietnam, Korea, Poland, Chile, Argentina, Italy, Finland, Russian Federation, Greece etc... Our servers are based in Japan, USA, EU, and Singapore. However we can set up your web site in the following countries: Hong Kong, Taiwan, Australia, India, Thailand, Philippines, Malaysia and South Korea. If you are looking for a quality host you have come to the right place.
OUR CORE VALUES
* providing the ultimate site performance and reliability
* delivering personalized and dependable customer service around the clock
* offering all this at the best value
Choosing a host for your web site can be a frustrating process. Naturally, you're looking for a host that combines all of the right features for the right price. You're looking for a host that respects you as a person, and will do everything possible to make you happy. There's a million hosts out there... why should you choose us?
Here are the key reasons for choosing JPStream:
Commitment to customer satisfaction.
Our number one goal is customer satisfaction. Our team works together to make that possible. Whether it's walking you through a domain transfer or account setup, or troubleshooting a difficult CGI script, we'll do what it takes to keep you happy. We offer a complete online Knowledge Base, documenting just about everything we offer. If you can't find it there, our Customer Care team would be more than happy to help you. In addition, if you ever encounter unsatisfactory customer service, please voice your complaints to our group supervisor. We will always strive for the betterment of our primary goal: true customer satisfaction. We understand that our true concern for our clients is something that competitors are lacking.
You can manage all aspects of your account 24 hours a day, 7 days a week. By the click of a mouse, you can administer your disk storage, email accounts, directories, cgi-bin, and all the special features that we offer you. Some of such special features include your resource meter and site statistics. You can even add additional features to your account instantaneously, as you need them. You will never have to wait for us to add things like additional email accounts, mailing lists, hit counters, or even additional sub-domains!
Feature-rich hosting for a sensible price.
We don't claim to be the cheapest host around, and we know we're not. However, we believe you get what you pay for. All of our accounts come with a generous list of standard features, along with almost infinite expandability, and service from our fast, caring, and professional Customer Care team.
Fast setup and considerate billing.
We accept any credit or check card with the VISA, MasterCard, Discover, or American Express logo. Using our secure server, you can submit your confidential billing information to us without having to worry about your details going astray. We use tried and true technologies, along with added security measures, to keep your data safe. When you sign up, your account will be created within the same day, allowing you to work right away (barring any financial issues). We send you prompt notices for successful billing on your card, when credit card is near expiration and as new orders are made -- all to make billing as painless as possible for you.
With high performance servers and a low site-to-server ratio, your site will load fast even during peak usage.
Our servers are connected to multiple Internet backbones, ensuring that our servers are in close proximity to you and your visitors. Because we are connected directly to one of the largest backbones, your website will always be available and fast for visitors to visit.
All our servers and the components that make up our network are monitored 24 hours a day, 365 days a year. In the event of an unscheduled outage, be it a component failure, software crash or connectivity disruption, our monitoring system will immediately notify an engineer. At the same time our systems will attempt to fix the problem automatically, be it diverting our connectivity over a redundant circuit or restarting a failed service. This pro-active monitoring allows us not only to promise our customers up-time, but to also deliver on this promise. Reliability doesn't stop there. We understand that it is crucial to only use reliable and scaleable hardware which is why we only use the highest quality servers for all Web and e-mail serving. Our network uptime has constantly been above the industry margin with an aggregate monthly availability of 99.998%.
All of our Web and e-mail servers utilise Intel® processing power and reliable, fast hard drives for optimal performance. All Web servers are specifically configured for Web hosting and interactive application performance and all data is carried over our switched 100Mb internal network and delivered by Cisco® routers to the Internet via redundant connectivity.
Guarantee of Satisfaction.
Our web hosting packages are provided on superior quality servers. In fact, we're so confident of the quality of our packages, we offer a 14-day money back guarantee on all hosting purchases! On top of this we guarantee 99.5% uptime, if your server goes down we'll be glad to credit you.
We have no hidden charges whatsoever - what you see is what you pay. You should be aware of very cheap or free services provided by other websites, chances are there will be some untold hidden costs somewhere. Web space in particular could come with pop-up adverts and the hosting company's own banners - not ideal for the professional website you're looking for!
Free Professional Search Engine Submission.
What good is your site if no one can find you? More than 95% of Internet Users use Search Engines and Directories to find what they're looking for on the web. Your web site will not show up on Search Engine and Directory query results if it isn't registered with them. With our free submission offer we will professionally submit your site to the major search engines for free.
Lucrative affiliate and reseller programs.
People feel comfortable sending their friends, family, and clients to us because they know that we will not only meet, but exceed their expectations. Why not earn money at the same time? With an affiliate program that offers high income from every sale, and a reseller program designed with the reseller in mind. It just makes sense.
Besides our industry leading control panel, we offer a variety of features to help your site thrive. We run a web-based e-mail client, which allows you to check any JPStream e-mail account from anywhere in the world. We offer full telnet and ssh access, and virtually unrestricted command line use. We also run a web interface for MySQL databases, for those who don't wish to learn technical commands. We're ready to adapt to meet your needs. Just let us know.
Network & Facilities Overview
Our Servers are based in the following countries.
* Japan - IDC Tokyo - IDC Osaka - IDC Nagano - IDC Okinawa - IDC Hiroshima
* Hong Kong - IDC Hkix
* Singapore - IDC Qala
* USA - IDC Data 1_TX - NAC IDC - CCC IDC
Our Holistic Security Approach
In order to reduce security risks to minimum, a holistic approach to security is required. Our security processes are born out of a clear definition of the threats to our system.
Security threats are a result of the various interaction points that an application provides to the external world, and the various users that can interact with these interfaces. For instance Your Customers, Your Resellers, Your staff, Our Staff, Anonymous Internet Users and Third Party Servers are interacting with our Systems at any given point of time. Each of these actors need to have different access levels and different rights and permissions.
Information within our infrastructure and systems will only be accessible by authorized users
Data and information within our infrastructure cannot be tampered with by any unauthorized user
Data within the systems cannot be harmed, deleted or destroyed
Identification and Authentication
Ensures that any user of the system is who he claims to be and eliminates chances of impersonation
Network Service Protection
Ensures that networking equipment is protected from malicious hacking attempts or attacks that threaten uptime
Our Holistic Security Model
Data center Security
Our global datacenter partnerships are a result of a comprehensive Due diligence process. Security and stability are two of the most important variables in our due diligence process. All datacenters are equipped with surveillance cameras, biometric locks, authorization-based access policies, limited datacenter access, security personnel, and similar standard security equipment, processes and operations. What separates us however is the fact that our due diligence process also incorporates a measure of proactiveness demonstrated by the datacenter towards security. This is measured by evaluating past practices, customer case studies, and the amount of time the datacenter dedicates towards security research and study.
Our global infrastructure deployments incorporate DDOS mitigators, Intrusion Detection systems, and Firewalls both at the edge and the Rack level. Our deployments have weathered frequent hacking and DDOS attempts (sometimes as many as 3 in a single day) without any degradation.
Protection against Distributed Denial-of-Service (DDoS) Attacks
Denial of Service is currently the top source of financial loss due to cybercrime. The goal of a Denial-of-Service attack is to disrupt your business activities by stopping the operation of your web site, email or web applications. This is achieved by attacking the servers or network that host these services and overloading the key resources such as bandwidth, CPU and memory. The typical motives behind such attacks are extortion, bragging rights, political statements, damaging competition etc. Virtually any organization that connects to the Internet is vulnerable to these attacks. The business impact of large sustained DoS attacks is colossal, as it would lead to lost profits, customer dissatisfaction, productivity loss etc due to inavailability or deterioration of service. A DoS attack in most cases would even land you with the largest bandwidth overage invoice that you have ever seen.
Our Distributed Denial-of-Service protection system provides unrivaled protection against DoS and DDoS attacks on your internet-facing infrastructures i.e. your websites, email and mission critical web applications, by using sophisticated state-of-the-art technology which automatically triggers itself as soon as an attack is launched. The DDoS mitigator's filtering system blocks almost all fraudulent traffic and ensures that legitimate traffic is allowed up to the largest extent possible. These systems have seamlessly protected several web sites from large service outages caused by simultaneous attacks as large as 300+ Mbps in the past, thus allowing organizations to focus on their Business.
Our round-the-clock firewall protection system secures the perimeter and delivers the very best first line of defense. It uses highly adaptive and advanced inspection technology to safeguard your data, website, email and web applications by blocking unauthorized network access. It ensures controlled connectivity between the servers that store your data and the Internet through the enforcement of security policies devised by subject matter experts.
Network Intrusion Detection system
Our network intrusion detection, prevention and vulnerability management system provides rapid, accurate and comprehensive protection against targeted attacks, traffic anomalies, "unknown" worms, spyware/adware, network viruses, rogue applications and other zero-day exploits. It uses ultramodern high-performance network processors that carry out thousands of checks on each packet flow simultaneously with no perceivable increase in latency. As packets pass through our systems, they are fully scrutinized to determine whether they are legitimate or harmful. This method of instantaneous protection is the most effective mechanism of ensuring that harmful attacks do not reach their targets.
We have standardized on hardware vendors that have a track record of high security standards and quality support. Most of our infrastructure and datacenter partners use equipment from Cisco, Juniper, HP, Dell etc.
Host Based Intrusion Detection System
With the advent of tools that are able to bypass port blocking perimeter defense systems such as firewalls, it is now essential for enterprises to deploy Host-based Intrusion Detection System (HIDS) which focuses on monitoring and analyising the internals of a computing system. Our Host-based Intrusion Detection System assists in detecting and pinpointing changes to the system and configuration files - whether by accident, from malicious tampering, or external intrusion - using heuristic scanners, host log information, and by monitoring system activity. Rapid discovery of changes decreases risk of potential damage, and also reduces troubleshooting and recovery times, thus decreasing overall impact and improving security and system availability.
Our applications run on myriad systems with myriad server software. Operating Systems include various flavors of Linux, BSD, Windows. Server Software includes versions and flavors of Apache, IIS, Resin, Tomcat, Postgres, MySQL, MSSQL, Qmail, Sendmail, Proftpd etc etc. We ensure security despite the diverse portfolio of software products we utilize by following a process-oriented approach
Timely Application of Updates, Bug Fixes and Security Patches
All servers are registered for automatic updates to ensure that they always have the latest security patch installed and that any new vulnerabilities are rectified as soon as possible. The largest number of intrusions result from exploitation of known vulnerabilities, configuration errors, or virus attacks where countermeasures ARE already available. According to CERT, systems and networks are impacted by these events as they have "not consistently" deployed the patches that were released.
We fully understand the requirement for strong patch and update management processes. As operating systems and server software get more complex, each newer release is littered with security holes. Information and updates for new security threats are released on an almost daily basis. We have built consistent, repeatable processes and a reliable auditing and reporting framework which ensures that all our systems are always up-to-date.
Periodic Security Scans
Frequent checks are run using enterprise grade security software to determine if any servers have any known vulnerabilities. The servers are scanned against the most comprehensive and up-to-date databases of known vulnerabilities. This enables us to proactively protect our servers from attacks and ensure business continuity by identifying security holes or vulnerabilities before an attack occurs.
Pre-Upgrade testing processes
Software upgrades are released frequently by various software vendors. while each vendor follows their own testing procedures prior to release of any upgrade, they cannot test inter-operability issues between various software. For instance a new release of a database may be tested by the Database vendor. However the impact of deploying this release on a production system running various other FTP, Mail, Web Server software cannot be directly determined. Our system administration team documents the impact analysis of various software upgrades and if any of them are perceived to have a high-risk, they are first beta-tested in our labs before live deployment.
All of the application software that is used in the platform is built by us. We do not outsource development. Any 3rd party Products or Components go through comprehensive training and testing procedures where all elements of such products are broken down and knowledge about their architecture and implementation is transferred to our team. This allows us to completely control all variables involved in any particular Product. All applications are engineered using our proprietary Product Engineering Process which follows a proactive approach towards security. Each application is broken down into various components such as User Interface, Core API, Backend Database etc. Each layer of abstraction has its own security checks, despite the security checks performed by a higher abstraction layer. All sensitive data is stored in an encrypted format. Our engineering and development practices ensure the highest level of security with regards to all application software
The weakest link in the security chain is always the people you trust. Personnel, Development staff, Vendors, essentially anyone that has privileged access to your system. Our Holistic Security Approach attempts to minimize security risk brought on by the "Human Factor". Information is divulged only on a "need-to-know" basis. Authorization expires upon the expiry of the requirement. Personnel are coached specifically in security measures and the criticality of observing them.
Every employee that has administrator privileges to any of our servers goes through a comprehensive background check. Companies that skip out on this are putting to risk all sensitive and important data belonging to their customers, as no matter how much money is invested into high-end security solutions, one wrong hire - having the right amount of access - can cause greater damage than any external attack.
Security Audit Processes
In a vast deployment of globally distributed servers, audit processes are required to ensure process replication and discipline. Are all servers being patched regularly? Are the backup scripts running all the time? Are offsite backups being rotated as desired? Are appropriate reference checks being performed on all personnel? Is the security equipment sending out timely alerts? These and many such questions are regularly verified in an out-of-band process that involves investigation, surveys, ethical hacking attempts, interviews etc. Our audit mechanisms alert us to a kink in our security processes before it is discovered by external users.
Our Data Centers are located at four strategic locations: Japan, Hong Kong, Singapore and USA. Thus, empowering you to choose a server location, based on the origin of the visitors on your portal. Our globally distributed servers are a collection of redundant infrastructure which hosts all our Products and Services.
Our Datacenter consists of servers distributed across ten Datacenters: Japan, Hong Kong, Singapore and USA. These datacenters have certain common qualifications described below:
The datacenters are connected to the internet through Gigabit Ethernet connections from separate backbone providers, who each run fiber optic cables into the data center through separate entry points.
To guard against line failure or intrusion, the data center is staffed 24 hours a day. Movement throughout the facility is escorted at ALL times. There is 24x7 closed circuit monitoring of all areas and entrances. Between the cameras, access control, and the security team, the datacenter facilities are pretty secure.
The total incoming power is a multiple of what is required to run the datacenter. There is an ATS (Automatic Transfer switch) in place to automatically kick in a generator in case of a power failure. The datacenters are also equipped with redundant UPS systems to ensure clean power.
Redundant A/C systems, each running at a fraction of their capacity, keep the server rooms cool. The units are alternated so that each one is kept in optimal condition.
Advanced Smoke Detection & Fire Protection Systems
The datacenters are equipped with specialized fire detection and protection systems meant specifically for protecting servers as using ordinary water based systems would cause just as much damage as fire.
Why our Datacenters
Scalability & Reliability
Our Virtual Datacenter consists of a complex mesh of global servers that interact with each other. The entire architecture is built upon common principles of High-Availability, Clustering and n+1 Architecture. This allows us to scale our solutions to match your exponential growth by simply adding infrastructure and linking it to this architecture. You are abstracted from worrying about variables such as scalability, uptime, network response etc.
We and our partners have invested in infrastructure deployments at various locations globally. You can now leverage upon this global infrastructure and offer a completely private-labeled global experience to your Customers without any investments. We handle the selection, negotiation and relationship management with Infrastructure providers around the world.
Faster access and Reduced latency
You can now host web services closer to the last mile depending on your location and requirements. For e.g. A Customer from Asia can host his email accounts on an Japan server, and his website on a US server, if his website visitors are primarily from the US. This allows faster access for all web services since the service is located close to the last mile.
White Labeled Architecture
Our Datacenter is a cluster of globally distributed redundant servers of various different operating systems to provide your Customers and Resellers with myriad hosting options. The servers, and IP addresses are white-labeled and cannot be traced back to us. If you are one of our Resellers, then the name servers used for any services hosted on these servers would be your branded Name Servers. So for all practical purposes these clusters of hundreds of servers would appear as YOUR servers to your Customers.
Internet users are impatient. A Zona Research study found that if your site doesn't load in 8 seconds, up to 1/3 of your visitors will leave.
Faster is Always Better!
Savvy eBusinesses recognize that simply having a Web presence is no longer enough to succeed. They need reliable high-performance Web sites that load quickly. If you have a business on the web you know how important your site loading speed is. If your pages do not load swiftly then you are losing money.
What we can do
At JPstream our customer's enjoy faster page loading and script execution thanks to caching & compression technologies we've installed. Our servers run on industry standard content acceleration software from Zend™, IntenseSpeed™ and HyperSpace Communications. Together they make JPstream server's incredibly fast and efficient.
The first technology we use to speed up our server is a method known as caching. Caching engines are implemented to reduce page loading time and script execution by performing optimizations and various types of caching, using advanced techniques that yield much better performance -- usually from two to four times more requests per second. These engines also play an important part in cutting down latency by as much as 20-fold, by preventing dynamic pages from doing any repetitive work, and reducing the turnaround time for each request.
The second method we use to boost our server performance is mod_gzip, a compression module which uses the standard zlib compression library to compress output. The idea is to compress data being sent out from the Web server, and have the browser decompress this data on the fly, thus reducing the amount of data sent and increasing the page display speed. Using HTTP compression, a performance gain of 150-160% is achieved across all jpstream.net web servers. Using HTTP Compression web pages can be 90% or so smaller and images can be up to 50% or so smaller (depending on how much they are compressed already).
More information about HTTP compression can be found here.
Detailed benchmarks and test results can be found here.
Benefits of Cache & HTTP Compression.
1. Improves site loading speed
2. Higher transaction rate
3. More stability for your hosted site (reduces system and CPU load)
4. Run more server side scripts, faster (PHP/CGI)
5. Up to 300% performance boost on script executions
6. 150%-160% performance gain on static/dynamic content
7. Bandwidth is conserved
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JPstream Internet Services in Japan - Japan Premium Web Hosting - Japan Premium Network
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|(5 = 71.43%)|
I want to thank you guys so very much for the incredible speedy responses and resolution! Honestly, I expected my site to be down all night long. I didn't realize that you guys were there late and would be able to get my site back up sooo fast!! (As you can see, my business makes me work any hours of the day or night.)
This is why I stick with JPStream! My clients depend on me, and I depend on you guys. Life sometimes creates a break in the chain, but I am amazed - and so pleased - at how fast you guys responded and fixed that chain. I don't think any host can claim 100% uptime, but I'll give you guys 99.99% and it just doesn't get any better than that, in my humble opinion! This was a very RARE thing for my site to even be down. But it can happen, and that's why I'm glad you guys are there for me.
But not only that, you guys are soooo nice! I never get a hasty remark or get treated like I'm a bother to you. That is very important to me. You've got a great service and great [read more...]
I'm using JPStream Internet for many years ago without any problem. Their support services always answer very quickly and their guys are very professional.
JPstream network is very fast their price are very affordable
It is very pleasant to work with Japanese staff. People talk english too.
I recommend JPStream for your hosting presence in Japan
As someone else has said in another review, I wished I had read the review before, JPStream has a very bad customer service because JPStream people can't speak proper English and don't understand what you tell them. JPStream will always answer back "problem is at your side."
Besides that they will not let you move, JPStream will lock your domian. AVOID JPStream if you can.
Jpstream has the worst customer service I have ever encountered. It culminated in them suspending my account because I told them their service was 'terrible'. They claim to speak English but their grasp of the language is poor and they are generally rude. Use at your own risk.
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