Intermedia review

This review cover a general impression of intermedia.net product features like reliability, support, data center, price & more. Brand #1140, listed since .

Most Recent Customer Reviews

RES3168 (john@t...)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
Intermedia is a FRAUD
Reseller for over 4 years, 10 accounts, received first commission check then they stop payment on the check and tell me they made a mistake. Merry Christmas...
Fraud is a deception deliberately practiced in order to secure unfair or unlawful gain.
Joe (joe@t...)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
down all the time
Currently all of our accounts are down including emails. Even Intermedia's own site and phone numbers are down. They are by far the worst host I've ever dealt with.
Mike Olin (mikeolin1@g...)
Time Hosted: 1 to 2 years
Global rating
Features
Cost
Customer Relation
Control Panel
Worst customer service of any company I have ever dealt with!
Warning: you will regret ever doing business with Intermedia.net. They have the worst customer service of any company I have ever dealt with in IT. They provide incorrect or false information on email account settings, they do not collaborate internally on support issue, which means you may get someone knowledgeable or not and they will lead you down a path of frustration, it's a roulette table. We have over 110 mailboxes with them and pay a premium for the service, but we get low end support and high end frustration. Over less than 2 years, we have accumulated 57 support tickets with them and rarely are the tickets closed within 48 hours. There is absolutely no sense of urgency with this company. If you get frustrated and call the main business phone, they just forward you to the level 2 support staff, not even the support management to discuss the issue in detail. If you should ask for a senior support person, they will send you to the Ukranian support staff, who love to test their [read more...]
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Listed and verified since 2005

Overview

About Intermedia

Intermedia gives customers and partners the freedom to focus on business, not IT. We do it by integrating 30 essential cloud IT apps with a single point of control - and backing it with levels of reliability, security and support that assure a Worry-Free Experience

Intermedia is a one-stop shop for cloud business applications. Our Office in the Cloud suite integrates the essential IT services that businesses need simply to do business - including email, voice, file syncing and sharing, conferencing, instant messaging, identity and access management, mobility, security and archiving. Office in the Cloud goes beyond unified communications to encompass a wider breadth of fundamental IT services, delivered by a single provider.

Source: https://www.intermedia.net/about-us/who-we-are

Special pages


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Website research for Intermedia on August 19, 2016 by WebHostingTop

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PlansWebsite Products

Linux - Shared Keep mouse
over features!
PriceDisk Space Transfer UpdatedFree Domain /
Allowed
QuickWeb featuresPayment Methods : Credit / Debit / Prepaid Cards
Control Panel : [In-house]
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 1

Initial Disk Storage for Web Server 5 GB
Initial Disk Storage for Mail Server 1 GB
Optional Features of Disk Space & traffic
Additional Disk Space $5/mo per 25 MB
Maximum Web server disk space 50 GB
Maximum Email server disk space 10 GB
Maximum [...]
Plan URL : https://www.intermedia.net/products/web-hosting/linux/compare-plans
$5.95/mo. $10 Setup Fee 5 GB20 GB 0 / unlimited
Basic featuresPayment Methods : Credit / Debit / Prepaid Cards
Control Panel : [In-house]
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 1

Initial Disk Storage for Web Server 10 GB
Initial Disk Storage for Mail Server 2 GB

Optional Features of Disk Space & traffic
Additional Disk Space $5/mo per 25 MB
Maximum Web server disk space 50 GB
Maximum Email server disk space 10 [...]
Plan URL : https://www.intermedia.net/products/web-hosting/linux/compare-plans
$15.95/mo. $25 Setup Fee 10 GB100 GB 0 / unlimited
Standard featuresPayment Methods : Credit / Debit / Prepaid Cards
Control Panel : [In-house]
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 1

Initial Disk Storage for Web Server 20 GB
Initial Disk Storage for Mail Server 3 GB

Mod_Perl
Apache-ASP
Shells (bash, ash, tcsh)
SSH

Optional Features of Disk Space & traffic
Additional Disk Space $5/mo per 25 MB
Maximum Web server disk space [...]
Plan URL : https://www.intermedia.net/products/web-hosting/linux/compare-plans
$29.95/mo. $25 Setup Fee 20 GB200 GB 0 / unlimited
Advanced featuresPayment Methods : Credit / Debit / Prepaid Cards
Control Panel : [In-house]
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 1

Initial Disk Storage for Web Server 30 GB
Initial Disk Storage for Mail Server 4 GB

Mod_Perl
Apache-ASP
Shells (bash, ash, tcsh)
SSH

Optional Features of Disk Space & traffic
Additional Disk Space $5/mo per 25 MB
Maximum Web server disk space [...]
Plan URL : https://www.intermedia.net/products/web-hosting/linux/compare-plans
$49.95/mo. $25 Setup Fee 30 GB300 GB 0 / unlimited
Windows - Shared Keep mouse
over features!
PriceDisk Space Transfer UpdatedFree Domain /
Allowed
Basic featuresPayment Methods : Credit / Debit / Prepaid Cards
Control Panel : [In-house]
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 1

Initial Disk Storage for Web Server 10 GB
Initial Disk Storage for Mail Server 2 GB
Windows 2008

Isolated Application Pools for each Web site
Optional Features of Disk Space & traffic
Additional Bandwidth Quota $1.20/mo per 1 GB
Overage [...]
Plan URL : https://www.intermedia.net/products/web-hosting/windows/compare-plans
$15.95/mo. $25 Setup Fee 10 GB100 GB 0 / unlimited
Standard featuresPayment Methods : Credit / Debit / Prepaid Cards
Control Panel : [In-house]
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 1

Windows 2008
Initial Disk Storage for Web Server 20 GB
Initial Disk Storage for Mail Server 3 GB

Multiple Application Pools
Isolated Application Pools for each Web site
Optional Features of Disk Space & traffic
Additional Bandwidth Quota [...]
Plan URL : https://www.intermedia.net/products/web-hosting/windows/compare-plans
$29.95/mo. $25 Setup Fee 20 GB200 GB 0 / unlimited
Advanced featuresPayment Methods : Credit / Debit / Prepaid Cards
Control Panel : [In-house]
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 1

Windows 2008
Initial Disk Storage for Web Server 30 GB
Initial Disk Storage for Mail Server 4 GB

Multiple Application Pools
Isolated Application Pools for each Web site
Optional Features of Disk Space & traffic
Additional Bandwidth Quota [...]
Plan URL : https://www.intermedia.net/products/web-hosting/windows/compare-plans
$49.95/mo. $25 Setup Fee 30 GB300 GB 0 / unlimited
Preferred featuresPayment Methods : Credit / Debit / Prepaid Cards
Control Panel : [In-house]
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 1

Windows 2008
Initial Disk Storage for Web Server 50 GB
Initial Disk Storage for Mail Server 5 GB

Multiple Application Pools
Isolated Application Pools for each Web site
Optional Features of Disk Space & traffic
Additional Bandwidth Quota [...]
Plan URL : https://www.intermedia.net/products/web-hosting/windows/compare-plans
$89.95/mo. $25 Setup Fee 50 GB500 GB 0 / unlimited
Windows - Dedicated Keep mouse
over features!
PriceDisk Space Transfer UpdatedRAM /
Dedicated IPs
Power featuresPayment Methods : Credit / Debit / Prepaid Cards
Control Panel : [In-house]
Category : Fully Managed
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
RAM : 2000 MB
CPU : Latest generation Xeon
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 5

Base Server Dell PowerEdge
Processor Latest generation Xeon
Disk Space 2 x 144 GB disk space
Choice of either Microsoft Windows 2003 Web Edition or Microsoft Windows 2008 Standard Edition.
IP Addresses 5 included (50 max.)

All managed dedicated [...]
Plan URL : https://www.intermedia.net/products/web-hosting/details#dedicated
$299.00/mo. $299 Setup Fee 288 GB200 GB 2 GB / 5
Advanced featuresPayment Methods : Credit / Debit / Prepaid Cards
Control Panel : [In-house]
Category : Fully Managed
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
RAM : 2000 MB
CPU : Latest generation Xeon
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 5

Base Server Dell PowerEdge
Processor Latest generation Xeon
Disk Space 3 x 300 GB disk space
Choice of either Microsoft Windows 2003 Web Edition or Microsoft Windows 2008 Standard Edition.
IP Addresses 5 included (50 max.)

All managed dedicated [...]
Plan URL : https://www.intermedia.net/products/web-hosting/details#dedicated
$399.00/mo. $399 Setup Fee 900 GB200 GB 2 GB / 5
Windows - Exchange Keep mouse
over features!
PriceDisk Space Transfer UpdatedFree Domain /
Allowed
Web Only featuresPayment Methods : Credit / Debit / Prepaid Cards
Control Panel : [In-house]
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
Hosted domains : 1
Free domains : 0
Dedicated IP's : 0

$3.99per user/per month
Microsoft Exchange 2013
HostPilot® Control Panel
Desktop, mobile & web access Web Only Access
mail storage 2GB Storage
Advanced email security
24/7 phone support Business Hours
SecuriSync® backup and file sharing [...]
Plan URL : https://www.intermedia.net/products/exchange-hosting/pricing
$3.99/mo. 2 GBunmetered 0 / 1
Exchange featuresPayment Methods : Credit / Debit / Prepaid Cards
Control Panel : [In-house]
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
Hosted domains : 1
Free domains : 0
Dedicated IP's : 0

$7.49per user/per month
Active Directory sync
Microsoft Exchange 2013
HostPilot® Control Panel
Desktop, mobile & web access
mail storage unlimited
Advanced email security
24/7 phone support Business Hours
SecuriSync® backup and file [...]
Plan URL : https://www.intermedia.net/products/exchange-hosting/pricing
$7.49/mo. unlimitedunmetered 0 / 1
Exchange + Skype for Business featuresPayment Methods : Credit / Debit / Prepaid Cards
Control Panel : [In-house]
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
Hosted domains : 1
Free domains : 0
Dedicated IP's : 0

$9.99per user/per month
Skype for Business Standard
Active Directory sync
Microsoft Exchange 2013
HostPilot® Control Panel
Desktop, mobile & web access
mail storage unlimited
Advanced email security
24/7 phone support Business [...]
Plan URL : https://www.intermedia.net/products/exchange-hosting/pricing
$9.99/mo. unlimitedunmetered 0 / 1
Collaboration featuresPayment Methods : Credit / Debit / Prepaid Cards
Control Panel : [In-house]
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
Hosted domains : 1
Free domains : 0
Dedicated IP's : 0

$14.99per user/per month
Skype for Business Enterprise
Active Directory sync
Microsoft Exchange 2013
HostPilot® Control Panel
Desktop, mobile & web access
mail storage unlimited
Advanced email security
24/7 phone support Business [...]
Plan URL : https://www.intermedia.net/products/exchange-hosting/pricing
$14.99/mo. unlimitedunmetered 0 / 1
Collaboration + Hosted PBX featuresPayment Methods : Credit / Debit / Prepaid Cards
Control Panel : [In-house]
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
Hosted domains : 1
Free domains : 0
Dedicated IP's : 0

$39.99per user/per month
Hosted PBX, Fax & Conferencing
Skype for Business Enterprise
Active Directory sync
Microsoft Exchange 2013
HostPilot® Control Panel
Desktop, mobile & web access
mail storage unlimited
Advanced email [...]
Plan URL : https://www.intermedia.net/products/exchange-hosting/pricing
$39.99/mo. unlimitedunmetered 0 / 1
Everything + featuresPayment Methods : Credit / Debit / Prepaid Cards
Control Panel : [In-house]
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
Hosted domains : 1
Free domains : 0
Dedicated IP's : 0

$99.99per user/per month
Hosted PBX, Fax & Conferencing
Skype for Business Enterprise
Active Directory sync
Microsoft Exchange 2013
HostPilot® Control Panel
Desktop, mobile & web access
mail storage unlimited
Advanced email [...]
Plan URL : https://www.intermedia.net/products/exchange-hosting/pricing
$99.99/mo. unlimitedunmetered 0 / 1
Windows - Cloud Keep mouse
over features!
PriceDisk Space Transfer UpdatedRAM /
Dedicated IPs
Cloud Server I featuresPayment Methods : Credit / Debit / Prepaid Cards
Control Panel : [In-house]
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
RAM : 1000 MB
CPU : 1 vCPU
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 0

99.999% SLA, firewall, VPN, complimentary migration, 24/7/365 support, public IPs, infrastructure management, nightly backups, monitoring, Operating System (Windows 2008, Windows 2012, Linux) and IIS

Available add-ons
1 vCPU $69.99 /month
1 GB [...]
Plan URL : https://www.intermedia.net/products/cloud-server/pricing
$175.00/mo. 50 GB50 GB 1 GB
Cloud Server II featuresPayment Methods : Credit / Debit / Prepaid Cards
Control Panel : [In-house]
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
RAM : 2000 MB
CPU : 1 vCPU
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 0

99.999% SLA, firewall, VPN, complimentary migration, 24/7/365 support, public IPs, infrastructure management, nightly backups, monitoring, Operating System (Windows 2008, Windows 2012, Linux) and IIS

Available add-ons
1 vCPU $69.99 /month
1 GB [...]
Plan URL : https://www.intermedia.net/products/cloud-server/pricing
$225.00/mo. 100 GB100 GB 2 GB
Cloud Server III featuresPayment Methods : Credit / Debit / Prepaid Cards
Control Panel : [In-house]
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
RAM : 3000 MB
CPU : 1 vCPU
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 0

99.999% SLA, firewall, VPN, complimentary migration, 24/7/365 support, public IPs, infrastructure management, nightly backups, monitoring, Operating System (Windows 2008, Windows 2012, Linux) and IIS

Available add-ons
1 vCPU $69.99 /month
1 GB [...]
Plan URL : https://www.intermedia.net/products/cloud-server/pricing
$325.00/mo. 150 GB200 GB 3 GB
Cloud Server IV featuresPayment Methods : Credit / Debit / Prepaid Cards
Control Panel : [In-house]
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
RAM : 4000 MB
CPU : 1 vCPU
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 0

99.999% SLA, firewall, VPN, complimentary migration, 24/7/365 support, public IPs, infrastructure management, nightly backups, monitoring, Operating System (Windows 2008, Windows 2012, Linux) and IIS

Available add-ons
1 vCPU $69.99 /month
1 GB [...]
Plan URL : https://www.intermedia.net/products/cloud-server/pricing
$425.00/mo. 200 GB300 GB 4 GB

Marketing information is managed by cgwynne@intermedia.net [login] | Last company update:

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Targeting: Australia, Austria, Italy, Poland, Singapore, Thailand, United States
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News

Intermedia Launches Hosted PBX VoIP Telephone Service - Offers unified communications to its hosted Microsoft Exchange customers.
Intermedia, a web hosting and business email services provider for small and medium enterprises, yesterday launched its hosted PBX service. The company articulates that the service is VoIP-based and integrates with its hosted Exchange email service - enabling customers to access not only hosted PBX features such as unlimited domestic calling and extension dialing, but also unified communications (UC) features such as "voicemail to email" and "click to call." Hosted PBX, like all other services provided by the company, is managed from its proprietary HostPilot Control Panel, providing customers a single point of communications control.The company avers that its hosted PBX service includes:Voice menu that greets callers and routes incoming callsHunt groups to route calls across sales, customer service or other teams - assuring important calls are always answered quicklyFlat-rate, per-user monthly charges with [search all intermedia.net news]

Social Networks

https://www.linkedin.com/company/intermedia
Intermedia (est. 1995) is a Privately Held entity having 3909 followers on LinkedIn and 501-1000 employees, industry Information Technology & Services.
https://plus.google.com/+intermedia
Intermedia account is having 123 followers and 157 plus one count. See recent Google+ Posts:
intermedia.net GPlus Icon
- Partners: If you're not already, now is the time to generate big profits by selling Office Apps: http://ow.ly/10xFiY Partners: 3 Reasons to Sell Office Apps Today!
- Happy Birthday, Exchange! 20 years and still #1 for business email! http://ow.ly/10noui Happy Birthday, Exchange!
- It's World Backup Day! Time to review your backup strategy... http://ow.ly/109suB It’s World Backup Day! The perfect reason to review your backup strategy
Intermedia Blog Blog added on Dec, 2011, with total 340 articles, language en-US. See recent blogs summary posts:
- We’re giving Microsoft Office 365 users a new way to back up and manage files - Intermedia becomes the only file management provider to combine real-time collaboration and file backup SecuriSync®, the market's first 2-in-1 business-grade backup and file sharing solution, is getti
- ConnectWise/IT Nation news roundup - Recently, we announced an upcoming integration between Intermedia's Partner Portal and ConnectWise, a great professional services management tool used by many of our partners. The news spread around t
- Office 365 now available from Intermedia - Intermedia brings next-level backup, continuity, cloud voice, compliance and security to Microsoft Office 365 Big news today! We're launching several new Microsoft® Office 365® solution offerings. Des

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ReviewsCustomer Ratings

The quick stats of Intermedia profile shows a note average of 4.1 out of 10, counting 11 opinions. (few listed on the top of the page)
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Oscar (salesus@o...)
Time Hosted: over 3 years
Global rating
Features
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Customer Relation
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I'm hosting with Intermedia for 11 years and I'm looking for a better solution any help will be appreciated.

Horrible down agin and again, RUDE tech support was extremely rude about what was a legitimate
Jack Miller (jack@g...)
Time Hosted: 2 to 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
We had significant downtown with our website, intermedia finally agreed to move our website to a different server. This corrected outages but not speed. We moved our web hosting elsewhere and were pleasantly surprised by how much better service was at another provider. When we finally cancelled our account, intermedia botched the job of updating their servers and we could not email anybody hosted at intermedia for weeks due to their incompetence - this took several calls to resolve and tech support was extremely rude about what was a legitimate problem with their DNS settings.
-anonymous- (-no email-)
Time Hosted: 1 to 2 years
Global rating
Features
Cost
Customer Relation
Control Panel
Our website is down again...we are completely helpless and intermedia.net offices do not open for several hours. Stay away from this company.
-anonymous- (-no email-)
Time Hosted: 1 to 2 years
Global rating
Features
Cost
Customer Relation
Control Panel
Downtime 'happens' as I was told from their staff. That means that some weeks I'm down for up to 48 hours. You can never contact them and they are only available on reg biz hours Mon-Fri. We will be switching our companies hosting ASAP. Beware of intermedia.net they are very expensive too when compared with other hosting companies.
Kris Pazhayanoor (kpazhayanoor@t...)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
We chose Intermedia over the competition, because the configuration fit exactly what we needed. Feature set provided matched the price very well. Overall, it was a win-win for all parties.
It is also impressive how Intermedia offers top of the line products quickly (was the first to launch hosted Exchange 2007 though we don't use it). The email service was and continues to be a huge benefit to us.
This solution (we proxy email through Intermedia's spam filters and host exchange internally) has been the best IT decision we've ever made.
Tomas (bm-xjbvhw@o...)
Time Hosted: over 3 years
Global rating
Features
Cost
Customer Relation
Control Panel
Around 10 years ago I got to know Intermedia and its services. When I saw and worked Intermedia's services and support, I understood that Intermedia is most possibly the best in this market. For the first years of cooperating, through Aegis Fund, I never had any technical problems so actually I had no idea about the customer support quality. Last year I had several technical problems with my account and customer support was always helping and fast. The guys of the support department truly deserve congratulations.
Tom DiRocco (tom@a...)
Time Hosted: over 3 years
Global rating
Features
Cost
I was a Intermedai client for 10 years. They never adjusted our price and we were paying well over the current market price for the same service.
i tried to negotiate our price to be more competive as we were paying over $100 a month and bought the new service from GO Daddy for less than $100 a year.
i was offered a month's credit from intermedia. Suffice to say that I made the switch.
My advice is to shop your services and have them adjusted to reflect the market versus paying the same amount for years.
Tomas (Errikkila@l...)
Time Hosted: 6 mo. to 1 year
Global rating
Features
Cost
Customer Relation
Control Panel
Intermedia's web hosting fits all the criteria that I was looking for. I've been hosting with them for about 1 year, and have never experienced any downtime. Also I must to write about their control panel HostPilot. It is very intuitive and don't require any technical knowledge at all. Just login and start to manage your account, it's so easy!
These Intermedia customer review(s) and ranks are the subjective opinion of our visitors and not of whtop.com staff.
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