Instra review

This review cover a general impression of instra.com product features like reliability, support, data center, price & more. Brand #13456, listed since .

Most Recent Customer Reviews

johanna (johannarichmond@h...)
Time Hosted: 6 mo. to 1 year
Global rating
Instra has to be the worst place register your name, don't do it. There are other companies. I have found them incredibly unhelpful, the support department is arrogant and above giving any real support, that is if they come back to you. Try calling them, better not, they will just hang up on you. This company should be shut down as they will make it as difficult as they can for your to link a name to a website and again, if they can be bothered. I bought a domain 6 months ago and over 150 emails later, phone calls, my domain name is still not linked because they make it almost impossible unless you transfer everything to Instra. Stay away from this company is my recommendation.
Janardana (janardana@h...)
Time Hosted: under 1 month.
Global rating
Features
Cost
Customer Relation
Control Panel
BEWARE: Instra Corporation Saves Credit Card info and misuses with not [...]
I was taken aback when I blocked a domain name for for a future plan that did not go live. To my surprise they have billed me $55/- automatically about 15 days before domain renewal without any of my consent. When I raised a helpdesk request to refund, they sent me a for that they told me to print it , sign and send it(enough troubled to snatch away my money!!).

It is more than 10 days. They have sent me a mail stating some problem and not ready to commit what will be refunded and the printed form has all statements stating full refund is not possible. I advise everyone to be careful about this fraudulent ISP.
-anonymous- (-no email-)
Time Hosted: 6 mo. to 1 year
Global rating
Cost
Customer Relation
Control Panel
Awful service + support
I was attracted to Instra.com because they were based in Australia and offered a diverse range of top level domain names. However, they were slow to contact me during the name registration process. I had to shoot them an email to get a call back from their staff for the process to continue. This was for an initial domain. Further down the track I registered for another domain name, which I later wished to cancel. They were very quick to debit my money. After one support ticket and an separate one+ week later. I still have been refunded my money, and I still have an in-process domain I no longer require.

Their service and support(well lack off. Not responding to emails/tickets) is disgusting.

I won't use or recommend Instra.com in the future.
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Listed and verified since 2009

Overview

About Instra

Instra Corporation is a privately owned company based in Melbourne, Australia. Formed in 1997, Instra Corporation has expanded its initial Domain Name business from New Zealand and Australia into a leading, world-wide Domain Registrar.

We supply over 300+ country domains worldwide and have direct accreditations with over 100 Registries. Many companies and household brand names from around the world take advantage of Instra’s unique and sophisticated “Domain Management System” to actively manage their online intellectual property. Our Customers come from over 160 different countries.

Instra is active in ensuring we are constantly providing our customers with new domain name spaces, and are regularly updating our domain name offering from around the world. Instra is first in ensuring we offer our valued corporate customers with knowledge about new spaces that are becoming available and the Registry processes required to secure these domain names.


Instra Corporation supports its services with membership with organisations like the International Trademark Association, Australia’s Communications Alliance and the Telecommunications Industry Ombudsman.

Our Technology

Instra Corporation’s Global DNS system was designed to be robust, fast, reliable, and is able to continue to operate with little performance loss when large network outage has occurred. This is because our DNS system is deployed globally, with server hosted in three continents worldwide. Our DNS system is scalable, and further expansion of this system is planned in the near future.

Our Global DNS system is hosted in world class data centers, and each data centre provides us with multiple upstream providers, which minimizes the possibility of any single network outage brining our DNS nodes offline. In the unlikely event of a regional network outage which affects access to one of our DNS nodes, DNS requests are diverted to our one of our other nodes, ensuring that the end user is not affected by this outage.

Our DNS system is powered by a database engine, which allows real time updating of domain name zones. Every change that is made to a domain name zone is instantaneously updated across each DNS worldwide to ensure that the zone data across all DNS is up to date at all times. This data is sent via secure channel to ensure the integrity of the DNS data remains intact.

Along with our advanced DNS system, our core websites and APIs are also located in multiple locations worldwide. This ensures that our web sites and API engines are also fast, robust, reliable and available to use.

We only host our servers and networking equipment in state of the art data centers. To minimize the affect of any outages, each node we deploy equipment with must have the following minimum requirements:

Multiple Tier 1 upstream providers.
UPS and Generators in event of power outages
N+1 Air Conditioning System
Latest Fire Suppression.
24/7 Security.
24/7 Monitoring.
N+1 Network Equipment

We have deployed our systems using the latest GeoIP technology. GeoIP technology allows our systems to determine your location anywhere in the world, and direct your computer to our closest server. In the rare event that the closest server is offline, you will automatically be re-directed to another server to ensure high availability of our products and service. With this technology in place, we can offer SLAs to our clients.

Our global network runs entirely on CISCO equipment. CISCO has proven to be the world leader in fast and reliable network infrastructure. All of our nodes are interconnected via our secure VPN tunnel to ensure that no sensitive data is exposed at any time.

Web Hosting Packages
Domain Pointing
Hides the address of the website you redirect to. Makes free hosting look professional. Price USD 48/yr

Web Starter Hosting

152MB Web Storage
3GB Email Storage
30 Email Boxes
No Leave-Mail-on-Server
16GB Web Transfers
Webmail
EasyMail Setup
EasySite Wizard
FTP Manager
SSL Not Supported

Price USD 62/yr

Soho Basic Hosting

600MB Web Storage
5GB Email Storage
50 Email Boxes
No Leave-Mail-on-Server
32GB Web Transfers
WebMail
EasyMail Setup
EasySite Wizard
FTP Manager
Website Promotion Wizard
SSL Not Supported

Price USD 94/yr

Soho Plus Hosting

3GB Web Storage
10GB Email Storage
100 Email Boxes
No Leave-Mail-on-Server
96GB Web Transfers
WebMail
FormMail
EasyMail Setup
EasySite Wizard
FTP Manager
Frontpage Extensions Support
Website Promotion Wizard
Web Stats
CGI-BIN
Perl
PHP
SSL Not Supported

Price USD 189/yr

Bronze Hosting

6GB Web Storage
30GB Email Storage
30 Email Boxes
IMAP Supported
576GB Web Transfers
WebMail
FormMail
EasyMail Setup
EasySite Wizard
FTP Manager
Website Promotion Wizard
Web Stats
CGI-BIN
Perl
PHP
ASP/ASP.Net
MySQL
SSL Supported

Price USD 275/yr

Silver Hosting

12GB Web Storage
45GB Email Storage
45 Email Boxes
IMAP Supported
960GB Web Transfers
WebMail
FormMail
EasyMail Setup
EasySite Wizard
FTP Manager
Website Promotion Wizard
Web Stats
CGI-BIN
Perl
PHP
ASP/ASP.Net
MySQL
SSL Supported

Price USD 418/yr

Gold Hosting

24GB Web Storage
60GB Email Storage
60 Email Boxes
IMAP Supported
1920GB Web Transfers
Webmail
FormMail
EasyMail Setup
EasySite Wizard
FTP Manager
Website Promotion Wizard
Web Stats
CGI-BIN
Perl
PHP
ASP/ASP.Net
MySQL
SSL Supported

Price USD 697/yr


Email Hosting

For as little as USD 49.00 per year you can get 3 mailboxes for you, your family, friends or associates. Each mailbox comes with our easy to use web mail system, giving you access to important mail from any computer connected to the intnet. Our email plans are also fully compatible with all email software such as Microsoft Outlook, Mozilla Thunderbird and Eudora. Need more mailboxes or storage? No problem! Domain Directors provides quick, inexpensive upgrades whenever you need them.

BGSOHOEMAIL3 Email Pack

3 POP Email Boxes
300MB Email Storage
Unlimited Email Transfers
Webmail
EasyMail Setup
No Leave-Mail-on-Server

Price USD 49/yr

BGSOHOEMAIL10 Email Pack

10 POP Email Boxes
1GB Email Storage
Unlimited Email Transfers
Webmail
EasyMail Setup
No Leave-Mail-on-Server

Price USD 126/yr

3 Pro Email Pack

3 Pro Email Boxes
3GB Email Storage
Unlimited Email Transfers
Webmail
IMAP

Price USD 85/yr

10 Pro Email Pack

10 Pro Email Boxes
10GB Email Storage
Unlimited Email Transfers
Webmail
IMAP

Price USD 164/yr

Related links


instra.com Facebook Cover
Website research for Instra on May 31, 2009 by WebHostingTop

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Social Networks

https://www.linkedin.com/company/instra-corporation
About: Instra has a 15 year history of leadership in the domain industry, selling and promoting gTLD and ccTLD domain names and servicing customers in more than 200 countries worldwide. We have earned direct accreditation status with more than 100 ccTLD operators, and have amassed particularly strong customer bases across Australia, New Zealand, Asia, and Europe. Our customers range from global corporates and retail buyers to domain resellers and agencies. Instra also markets products and services that enable individuals and businesses to establish, maintain and evolve an online presence. Instra owns and operates a broad network of premier digital domain brands and develops digital consumer technologies that are distributed by owned sites and through partnerships across a variety of different verticals. Through product innovation, digital marketing and key partnerships, Instra is positioned to capitalize on emerging internet trends and become a leader in internet technology.
Instra Corporation account is having 408 followers on LinkedIn and 11-50 employees.
https://plus.google.com/116106211438279463169
Instra Corporation Limited account is having 0 followers and 0 plus one count..
Instra Blog See recent blogs summary posts:
- Australia’s Instra Group to be acquired by UK company for AUD$33 million - MELBOURNE – 9 December 2015 – Leading domain name retailer Instra Group announced today that it has agreed to be acquired by UK-based CentralNic Plc. Instra Group supplies companies in Australia, New
- .nz is coming September 30th - The new top-level country code for New Zealand is being released on September 30th. Following the success of both .UK and .ID, we expect this domain to be hugely popular amongst registrants around ...
- Happy holidays, from Instra - Thank you all for helping to make 2013 such a great year. We are really looking forward to 2014 and the exciting launch of the new gTLDs! Over the holiday period some of our hard-working customer ...

ReviewsCustomer Ratings

The quick stats of Instra profile shows a note average of 1.2 out of 10, counting 6 opinions. (few listed on the top of the page)
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Stephan (info@m...)
Time Hosted: 1 to 3 months
Global rating
Features
Cost
Customer Relation
Control Panel
Instra search showed that the domain I wanted was available, I paid for it only to be informed by them that it wasn't available. This was relayed to me after payment only. I requested another domain and a refund for the balance, after a month they paid me out less than what my credit was. I changed the dns on the domain registered by them and 48 hours later still nothing had happened, they are now just ignoring me. I sent an email to all and sundry at Instra to try and get assistance.

I'm done with Instra, they appear to have no moral standing.
Eddddd (moi@d...)
Time Hosted: 1 to 3 months
Global rating
Cost
Customer Relation
Control Panel
They just took my money, didn't provide the domain registration I have ordered (taken from another registrar after 3 weeks), never answered one of my e-mails.

The worst domain provider I used in 13 years
anonymous (mike.mcnabb@g...)
Time Hosted: under 1 month.
Global rating
Control Panel
My experience with instra has been a nightmare. It takes forever for them to make requested changes.
The worst part, though, is I edited some mx records to change their priority. 3 days later mx lookups are returning nothing and my mail is down. How in the hell do they delete and push out 0 mx records from me changing the priority of the records? Unacceptable. The only reason I went with them is because godaddy and network solutions were not offering .it domains. As soon as one of them offer it, I'm transferring.
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