Instra review

6 user reviews, 0 support responses, 0 testimonials, 5 products, 0 promotions, 4 social accounts, Alexa #91769, listed 2009 (#13456)

Most Recent Customer Reviews

johanna (johannarichmond@h...)
Time Hosted: 6 mo. to 1 year
Global rating
Instra has to be the worst place register your name, don't do it. There are other companies. I have found them incredibly unhelpful, the support department is arrogant and above giving any real support, that is if they come back to you. Try calling them, better not, they will just hang up on you. This company should be shut down as they will make it as difficult as they can for your to link a name to a website and again, if they can be bothered. I bought a domain 6 months ago and over 150 emails later, phone calls, my domain name is still not linked because they make it almost impossible unless you transfer everything to Instra. Stay away from this company is my recommendation.
Janardana (janardana@h...)
Time Hosted: under 1 month.
Global rating
Features
Cost
Customer Relation
Control Panel
BEWARE: Instra Corporation Saves Credit Card info and misuses with not [...]
I was taken aback when I blocked a domain name for for a future plan that did not go live. To my surprise they have billed me $55/- automatically about 15 days before domain renewal without any of my consent. When I raised a helpdesk request to refund, they sent me a for that they told me to print it , sign and send it(enough troubled to snatch away my money!!).

It is more than 10 days. They have sent me a mail stating some problem and not ready to commit what will be refunded and the printed form has all statements stating full refund is not possible. I advise everyone to be careful about this fraudulent ISP.
-anonymous- (-no email-)
Time Hosted: 6 mo. to 1 year
Global rating
Cost
Customer Relation
Control Panel
Awful service + support
I was attracted to Instra.com because they were based in Australia and offered a diverse range of top level domain names. However, they were slow to contact me during the name registration process. I had to shoot them an email to get a call back from their staff for the process to continue. This was for an initial domain. Further down the track I registered for another domain name, which I later wished to cancel. They were very quick to debit my money. After one support ticket and an separate one+ week later. I still have been refunded my money, and I still have an in-process domain I no longer require.

Their service and support(well lack off. Not responding to emails/tickets) is disgusting.

I won't use or recommend Instra.com in the future.
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Listed and verified since 2009
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Overview

About Instra

Instra Corporation is a privately owned company based in Melbourne, Australia. Formed in 1997, Instra Corporation has expanded its initial Domain Name business from New Zealand and Australia into a leading, world-wide Domain Registrar.

We supply over 300+ country domains worldwide and have direct accreditations with over 100 Registries. Many companies and household brand names from around the world take advantage of Instra’s unique and sophisticated “Domain Management System” to actively manage their online intellectual property. Our Customers come from over 160 different countries.

Instra is active in ensuring we are constantly providing our customers with new domain name spaces, and are regularly updating our domain name offering from around the world. Instra is first in ensuring we offer our valued corporate customers with knowledge about new spaces that are becoming available and the Registry processes required to secure these domain names.

Instra Corporation supports its services with membership with organisations like the International Trademark Association, Australia’s Communications Alliance and the Telecommunications Industry Ombudsman.

Our Technology

Instra Corporation’s Global DNS system was designed to be robust, fast, reliable, and is able to continue to operate with little performance loss when large network outage has occurred. This is because our DNS system is deployed globally, with server hosted in three continents worldwide. Our DNS system is scalable, and further expansion of this system is planned in the near future.

Our Global DNS system is hosted in world class data centers, and each data centre provides us with multiple upstream providers, which minimizes the possibility of any single network outage brining our DNS nodes offline. In the unlikely event of a regional network outage which affects access to one of our DNS nodes, DNS requests are diverted to our one of our other nodes, ensuring that the end user is not affected by this outage.

Our DNS system is powered by a database engine, which allows real time updating of domain name zones. Every change that is made to a domain name zone is instantaneously updated across each DNS worldwide to ensure that the zone data across all DNS is up to date at all times. This data is sent via secure channel to ensure the integrity of the DNS data remains intact.

Along with our advanced DNS system, our core websites and APIs are also located in multiple locations worldwide. This ensures that our web sites and API engines are also fast, robust, reliable and available to use.

All of our hosting plans are deployed on the latest technology to ensure the best speed and uptime possible to our customers. We never overload our servers! The minimum hardware specs we have on offer is:

Intel E-1230 Sandy Bridge
8GB DDR RAM
4x1TB HDD in RAID 10
100Mbps Uplink
All our servers are proactively monitored and patched

Datacenter and Network

320kVA of battery backup capacity.
350kW of generator capacity.
90 Tons of AC capacity.
1200A 480V diverse power feed.
Double pre-action-dry-pipe Fire Suppression System

We have deployed our systems using the latest GeoIP technology. GeoIP technology allows our systems to determine your location anywhere in the world, and direct your computer to our closest server. In the rare event that the closest server is offline, you will automatically be re-directed to another server to ensure high availability of our products and service. With this technology in place, we can offer SLAs to our clients.

Our global network runs entirely on CISCO equipment. CISCO has proven to be the world leader in fast and reliable network infrastructure. All of our nodes are interconnected via our secure VPN tunnel to ensure that no sensitive data is exposed at any time.

Email Hosting

For as little as USD 49.00 per year you can get 3 mailboxes for you, your family, friends or associates. Each mailbox comes with our easy to use web mail system, giving you access to important mail from any computer connected to the intnet. Our email plans are also fully compatible with all email software such as Microsoft Outlook, Mozilla Thunderbird and Eudora. Need more mailboxes or storage? No problem! Domain Directors provides quick, inexpensive upgrades whenever you need them.

Special pages


instra.com Cover
Website research for Instra on April 24, 2017 by WebHostingTop

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PlansWebsite Products

Linux - Shared Keep mouse
over features!
PriceDisk Space Transfer UpdatedFree Domain /
Allowed
EconomyfeaturesPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer
Control Panel : CPanel
Support Options : Email, Help Desk, Phone / Toll-Free
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 0

24x7 FTP Access
30 Email Accounts
5 Free Apps Installation
No Set-up fee
Support email Spam Assassin, SMTP and IMAP
Support up to 5 MySQL databases
PHP, Python, CGI, Perl server-side language
Unlimited Email [...]
Plan URL : https://www.instra.com/en/hosting
$69.00/yr.1500 MB5 GB 0 / unlimited
PremiumfeaturesPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer
Control Panel : CPanel
Support Options : Email, Help Desk, Phone / Toll-Free
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 0

24x7 FTP Access
30 Email Accounts
5 Auto Responders
Allow up to 5 domain parking
230 Free Apps Installation
No Set-up fee
RVSite Builder Enabled
Support email Spam Assassin, SMTP and IMAP
Support up to 5 MySQL databases
Unlimited Email [...]
Plan URL : https://www.instra.com/en/hosting
$119.00/yr.3 GB10 GB 0 / unlimited
BusinessfeaturesPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer
Control Panel : CPanel
Support Options : Email, Help Desk, Phone / Toll-Free
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 0

24x7 FTP Access
Unlimited Email Accounts
20 Auto Responders
Allow up to 20 domain parking
230 Free Apps Installation
No Set-up fee
RVSite Builder Enabled
Support email Spam Assassin, SMTP and IMAP
Support up to 20 MySQL databases
Unlimited Email [...]
Plan URL : https://www.instra.com/en/hosting
$219.00/yr.5 GB20 GB 0 / unlimited
First ClassfeaturesPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer
Control Panel : CPanel
Support Options : Email, Help Desk, Phone / Toll-Free
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 0

24x7 FTP Access
230 Free Apps Installation
No Set-up fee
RVSite Builder Enabled
Support email Spam Assassin, SMTP and IMAP
Unlimited Auto Responders
Unlimited Domain Parking
Unlimited Email Accounts
Unlimited Email Forwarders
Unlimited FTP [...]
Plan URL : https://www.instra.com/en/hosting
$269.00/yr.7500 MB35 GB 0 / unlimited
Domains Keep mouse
over features!
Price Updated
.comfeaturesPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Wire Transfer
Support Options : Email, Help Desk, Phone / Toll-Free

Instra Corporation Pty Ltd provides direct registration services for the .com domain names with the World Domains Registry.

The .com domain name presents a great opportunity for local and international companies wanting to represent their business [...]
Plan URL : https://www.instra.com/en/domain-names/world/com-domain-registration/com
$56.00/yr.

Contact information is managed by instra.com representatives info@i..., support@i..., webmaster@i..., admin@i..., sales@i..., contact@i... [login] Claim this businessCreate a free account to manage instra.com listing!

Web stats

Targeting: Australia, New Zealand, United States

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Social Networks

https://www.linkedin.com/company/instra-corporation
Instra Corporation (est. 1997) is a Privately Held entity having 408 followers on LinkedIn and 11-50 employees, industry Internet.
https://plus.google.com/116106211438279463169
Instra Corporation Limited account is having 0 followers and 0 plus one count.
Instra Blog  (RSS error) Blog added on 2015 Mar, with total 11 articles, language en. See recent blogs summary posts:
- Australia’s Instra Group to be acquired by UK company for AUD$33 million - MELBOURNE – 9 December 2015 – Leading domain name retailer Instra Group announced today that it has agreed to be acquired by UK-based CentralNic Plc. Instra Group supplies companies in Australia, New
- .nz is coming September 30th - The new top-level country code for New Zealand is being released on September 30th. Following the success of both .UK and .ID, we expect this domain to be hugely popular amongst registrants around ...
- Happy holidays, from Instra - Thank you all for helping to make 2013 such a great year. We are really looking forward to 2014 and the exciting launch of the new gTLDs! Over the holiday period some of our hard-working customer ...

ReviewsCustomer Ratings

The quick stats of Instra profile shows a note average of 1.2 out of 10, counting 6 opinions. (few listed on the top of the page)
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Stephan (info@m...)
Time Hosted: 1 to 3 months
Global rating
Features
Cost
Customer Relation
Control Panel
Instra search showed that the domain I wanted was available, I paid for it only to be informed by them that it wasn't available. This was relayed to me after payment only. I requested another domain and a refund for the balance, after a month they paid me out less than what my credit was. I changed the dns on the domain registered by them and 48 hours later still nothing had happened, they are now just ignoring me. I sent an email to all and sundry at Instra to try and get assistance.

I'm done with Instra, they appear to have no moral standing.
Eddddd (moi@d...)
Time Hosted: 1 to 3 months
Global rating
Cost
Customer Relation
Control Panel
They just took my money, didn't provide the domain registration I have ordered (taken from another registrar after 3 weeks), never answered one of my e-mails.

The worst domain provider I used in 13 years
anonymous (mike.mcnabb@g...)
Time Hosted: under 1 month.
Global rating
Control Panel
My experience with instra has been a nightmare. It takes forever for them to make requested changes.
The worst part, though, is I edited some mx records to change their priority. 3 days later mx lookups are returning nothing and my mail is down. How in the hell do they delete and push out 0 mx records from me changing the priority of the records? Unacceptable. The only reason I went with them is because godaddy and network solutions were not offering .it domains. As soon as one of them offer it, I'm transferring.

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