Instra review6 user reviews, 0 support responses, 0 testimonials, 5 products, 0 promotions, 4 social accounts, Alexa #72424, listed 2009 (#13456)
Most Recent Customer Reviews
I was taken aback when I blocked a domain name for for a future plan that did not go live. To my surprise they have billed me $55/- automatically about 15 days before domain renewal without any of my consent. When I raised a helpdesk request to refund, they sent me a for that they told me to print it , sign and send it(enough troubled to snatch away my money!!).
It is more than 10 days. They have sent me a mail stating some problem and not ready to commit what will be refunded and the printed form has all statements stating full refund is not possible. I advise everyone to be careful about this fraudulent ISP.
I was attracted to Instra.com because they were based in Australia and offered a diverse range of top level domain names. However, they were slow to contact me during the name registration process. I had to shoot them an email to get a call back from their staff for the process to continue. This was for an initial domain. Further down the track I registered for another domain name, which I later wished to cancel. They were very quick to debit my money. After one support ticket and an separate one+ week later. I still have been refunded my money, and I still have an in-process domain I no longer require.
Their service and support(well lack off. Not responding to emails/tickets) is disgusting.
I won't use or recommend Instra.com in the future.
About InstraInstra Corporation is a privately owned company based in Melbourne, Australia. Formed in 1997, Instra Corporation has expanded its initial Domain Name business from New Zealand and Australia into a leading, world-wide Domain Registrar.
We supply over 300+ country domains worldwide and have direct accreditations with over 100 Registries. Many companies and household brand names from around the world take advantage of Instra’s unique and sophisticated “Domain Management System” to actively manage their online intellectual property. Our Customers come from over 160 different countries.
Instra is active in ensuring we are constantly providing our customers with new domain name spaces, and are regularly updating our domain name offering from around the world. Instra is first in ensuring we offer our valued corporate customers with knowledge about new spaces that are becoming available and the Registry processes required to secure these domain names.
Instra Corporation supports its services with membership with organisations like the International Trademark Association, Australia’s Communications Alliance and the Telecommunications Industry Ombudsman.
Instra Corporation’s Global DNS system was designed to be robust, fast, reliable, and is able to continue to operate with little performance loss when large network outage has occurred. This is because our DNS system is deployed globally, with server hosted in three continents worldwide. Our DNS system is scalable, and further expansion of this system is planned in the near future.
Our Global DNS system is hosted in world class data centers, and each data centre provides us with multiple upstream providers, which minimizes the possibility of any single network outage brining our DNS nodes offline. In the unlikely event of a regional network outage which affects access to one of our DNS nodes, DNS requests are diverted to our one of our other nodes, ensuring that the end user is not affected by this outage.
Our DNS system is powered by a database engine, which allows real time updating of domain name zones. Every change that is made to a domain name zone is instantaneously updated across each DNS worldwide to ensure that the zone data across all DNS is up to date at all times. This data is sent via secure channel to ensure the integrity of the DNS data remains intact.
Along with our advanced DNS system, our core websites and APIs are also located in multiple locations worldwide. This ensures that our web sites and API engines are also fast, robust, reliable and available to use.
All of our hosting plans are deployed on the latest technology to ensure the best speed and uptime possible to our customers. We never overload our servers! The minimum hardware specs we have on offer is:
Intel E-1230 Sandy Bridge
8GB DDR RAM
4x1TB HDD in RAID 10
All our servers are proactively monitored and patched
Datacenter and Network
320kVA of battery backup capacity.
350kW of generator capacity.
90 Tons of AC capacity.
1200A 480V diverse power feed.
Double pre-action-dry-pipe Fire Suppression System
We have deployed our systems using the latest GeoIP technology. GeoIP technology allows our systems to determine your location anywhere in the world, and direct your computer to our closest server. In the rare event that the closest server is offline, you will automatically be re-directed to another server to ensure high availability of our products and service. With this technology in place, we can offer SLAs to our clients.
Our global network runs entirely on CISCO equipment. CISCO has proven to be the world leader in fast and reliable network infrastructure. All of our nodes are interconnected via our secure VPN tunnel to ensure that no sensitive data is exposed at any time.
For as little as USD 49.00 per year you can get 3 mailboxes for you, your family, friends or associates. Each mailbox comes with our easy to use web mail system, giving you access to important mail from any computer connected to the intnet. Our email plans are also fully compatible with all email software such as Microsoft Outlook, Mozilla Thunderbird and Eudora. Need more mailboxes or storage? No problem! Domain Directors provides quick, inexpensive upgrades whenever you need them.
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I'm done with Instra, they appear to have no moral standing.
The worst domain provider I used in 13 years
The worst part, though, is I edited some mx records to change their priority. 3 days later mx lookups are returning nothing and my mail is down. How in the hell do they delete and push out 0 mx records from me changing the priority of the records? Unacceptable. The only reason I went with them is because godaddy and network solutions were not offering .it domains. As soon as one of them offer it, I'm transferring.
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