InMotion Hosting review

This review cover a general impression of inmotionhosting.com product features like reliability, support, data center, price & more. Brand #1159, listed since .

Most Recent Customer Reviews

-anonymous- (-hidden-)
Time Hosted: over 3 years
Global rating
I had a database issue at my site and I contacted your support by opening a chat session. I received excellent service from Shan F, who was able to fix the problem in half an hour. Time after time I’m amazed by the support you guys provide!
-anonymous- (-hidden-)
Time Hosted: over 3 years
Global rating
Just a quick note to let u know that I was assisted by Colton W. on the chat and he was of great help.Very satisfied with his assistance today.
In fact, everytime I have needed help the customer service has been amazing and has quickly resolved my questions. Excellent service.
-anonymous- (-no email-)
Time Hosted: 6 mo. to 1 year
Global rating
I had quite a chat this morning with AdamC and I am impressed with the help and guidance I got. nice guy with good knowledge.
thanks
MORE REVIEWS
Award winner 2005

Editorial Review


InMotion Hosting has been set up in February 2001 in Los Angeles, California, in a small office of three employees and one server. Nowadays, InMotion Hosting is an employee-owned company with two offices, the main one located in Los Angeles, LA and the second one in Virginia Beach, VA. InMotion Hosting offers a wide range of services such as: business hosting, VPS hosting and dedicated services for small and medium sized companies.
InMotion Hosting has a team of experts that average 4 years of outstanding webhosting experience, being under the backing of experienced professionals with over 11 years of working experience.
The Company's hosting network is using Linux and Unix operating systems which is monitored 24/7 in order to continuously increase the performance. According to the Company's website, InMotion is the only hosting company that offers Max Speed Zones.

Price & Cost

The Company offers business hosting, VPS hosting, Domain Registration, Web Design, Website Hosting Tools and dedicated servers to its customers with very competitive price.
The acceptable payment types are credit cards : Visa, MasterCard, Discover, American Express, Purchase Order or Check, unfortunately no paypal.

Reliability

InMotion Hosting has reliable partners such as: Google, Yahoo, Dell, Intel, Cisco, cPanel and others that work with. Moreover, the Company received several awards.

Data Center

The Company has two data centers, the main one located in Los Angeles and the second one in Virginia Beach, allowing the customers to choose at which data center their sites are hosted in, depending on the clients' location. InMotion Hosting recently invested in both of its centers in order to upgrade their carrier level platforms and consulting on their business partners. Moreover, they assure several backups with four Tier 1ISP, having very secure data centers protected with armed guards, hand scanners and locked vaults.

Customer Support

InMotion Hosting offers technical support via email, live chat, telephone (888-321-HOST (4678)) or support ticket submitted on the Company's website. The technical support offered by InMotion Hosting is free of charge.
The primary goal is to satisfy the clients' needs. Would the offered services not be at the expected level, the Company would offer a 90-day money back guarantee. However, the domain name fee is not refundable. The Company deducts the cost of the domain from the refund, charging as well a small administration fee.

Control Panel

InMotion Hosting uses Cpanel 11 as a control panel software for Business and VPS hosting, providing the usual features:
- Advanced Features: control MX entries, manage domains, checking server status, setting CRON jobs;
- Security: server protection for a single or multiple IP addresses, managing SSL/TLS keys;
- Email Administration: creating multiple email addresses, email forwarding, access webmail;
- Website Statistics: performance of the website with AWStats tool, checking the number and location of visitors and the most visited pages;
- Advanced FTP Features: managing the server files using third party FTP programs;
- Database Administration: building applications or installing multiple platforms, installing CMS platforms such as Wordpress, Joomla or Prestashop.
VSP service provides also WHM in order to easily manage multiple entities / customers.
InMotion Hosting offers a complimentary license for cPanel and WHM to its dedicated server customers.
All the above mentioned services are not charged by the Company.

Conclusion

According to Jason Hong, Partner Channel Specialist, the Company's main clients are small-medium companies, and they differentiate from other hosting companies by the fact they adjust their services to each particular company, not offering just a general plan. Moreover, they make sure their stuff is well trained (al least 160 hours of training before they respond to clients' inquiries), being available 24/7 for their customers.
While many clients are very satisfied with InMotion Hosting Services, naming the customer service "very knowledgeable, friendly, and fast" (99.8% uptime), other customers treat it as "nothing more than average when it comes to hosting packages".
However, the Company is planning to improve its performance in order to better satisfy the clients. On March 5, 2013, Mike Zyvoloski, Marketing and Development Specialist, announced that they were planning to launch a brand new updated website which would be a total redesign of the old one. Moreover, they continuously work on improving their products and services.

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inmotionhosting.com Facebook Cover
Website research for InMotion Hosting on February 9, 2012 by WebHostingTop

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PlansWebsite Products

Linux - Shared Keep mouse
over features!
PriceDisk Space Transfer UpdatedFree Domain /
Allowed
Launch featuresPayment Methods : Credit / Debit / Prepaid Cards, Check Payments, Money Order
Control Panel : CPanel
Category : Green Hosting
Support Options : Email, Help Desk, Phone / Toll-Free, Online via Skype, YM, ICQ..., Available 24/7
Hosted domains : 2
Free domains : 1
Dedicated IP's : 0

http://www.inmotionhosting.com/business-hosting

Solid State Drives
All of our Shared Business Hosting plans are placed on ultra-reliable Samsung SSD drives. These super fast drives reduce data retrieval times so that your content is delivered when [...]
Plan URL : http://www.inmotionhosting.com/business-hosting
$4.89/mo. unlimitedunmetered 1 / 2
Power Plan featuresPayment Methods : Credit / Debit / Prepaid Cards, Check Payments, Money Order
Control Panel : CPanel
Category : Green Hosting
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
Hosted domains : 6
Free domains : 1
Dedicated IP's : 0

http://www.inmotionhosting.com/business-hosting

Solid State Drives
All of our Shared Business Hosting plans are placed on ultra-reliable Samsung SSD drives. These super fast drives reduce data retrieval times so that your content is delivered when [...]
Plan URL : http://www.inmotionhosting.com/business-hosting#specifications
$6.29/mo. unlimitedunmetered 1 / 6
Pro Plan featuresPayment Methods : Credit / Debit / Prepaid Cards, Check Payments, Money Order
Control Panel : CPanel
Category : Green Hosting
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
Hosted domains : Unlimited
Free domains : 1
Dedicated IP's : 0

http://www.inmotionhosting.com/business-hosting

Solid State Drives
All of our Shared Business Hosting plans are placed on ultra-reliable Samsung SSD drives. These super fast drives reduce data retrieval times so that your content is delivered when [...]
Plan URL : http://www.inmotionhosting.com/business-hosting#specifications
$10.49/mo. unlimitedunmetered 1 / unlimited
Linux - Dedicated Keep mouse
over features!
PriceDisk Space Transfer UpdatedRAM /
Dedicated IPs
Essential featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Check Payments, Money Order
Control Panel : CPanel
Category : Backup, DNS, VPN, Green Hosting
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
RAM : 8000 MB
CPU : Intel® Xeon® X3430 2.8GHz Turbo 4C/4T
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 5

Intel® Xeon® E3110
3.0GHz Turbo 2C/2T • 4GB RAM
1TB 7.2K SATA
Double RAM Promo†
Backup Drives Available
6TB Data Transfer
5 IP's Included

Dedicated Servers with FREE SSDs
Our top of the line Linux Dedicated Servers can be configured to fit the [...]
Plan URL : http://www.inmotionhosting.com/dedicated-servers
$119.99/mo. 1000 GB6 TB 8 GB / 5
Advanced featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Check Payments, Money Order
Control Panel : CPanel
Category : Backup, DNS, VPN, Green Hosting
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
RAM : 16000 MB
CPU : Intel® Xeon® E3-1246 v3 3.9GHz Turbo 4C/8T
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 10

Intel® Xeon® E3-1220
3.5GHz Turbo 4C/4T • 8GB RAM
120GB SSD OR
1TB 7.2K SATA
Double RAM Promo (3 left)†
Backup Drives Available
10TB Data Transfer
10 IP's Included

Dedicated Servers with FREE SSDs
Our top of the line Linux Dedicated Servers can be [...]
Plan URL : http://www.inmotionhosting.com/dedicated-servers
$159.99/mo. 1000 GB10 TB 16 GB / 10
Elite featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Check Payments, Money Order
Control Panel : CPanel
Category : Backup, DNS, VPN, Green Hosting
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
RAM : 32000 MB
CPU : Intel® Xeon® E5-2430 v1 2.7GHz Turbo 6C/12T
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 15

Intel® Xeon® E3-1246 v3
3.9GHz Turbo 4C/8T • 16GB RAM
RAID-1, 2x250GB SSD OR
RAID-1, 2x2TB 7.2K SATA
FREE 2TB SATA Backup††
Double RAM Promo†
10TB Data Transfer
15 IP's Included

Dedicated Servers with FREE SSDs
Our top of the line Linux Dedicated [...]
Plan URL : http://www.inmotionhosting.com/dedicated-servers
$229.99/mo. 2000 GB10 TB 32 GB / 15
Commercial Class 500 featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Check Payments, Money Order
Control Panel : CPanel
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
RAM : 16000 MB
CPU : Intel® Xeon® CPU E5-2430 v2 3.0GHz Turbo 6C/12T
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 15

Intel® Xeon® CPU E5-2430 v2
3.0GHz Turbo 6C/12T •
16GB RAM
RAID-1, 2x250GB SSD
15TB Data Transfer

Enterprise Dedicated Hosting Solutions
Enterprise Dedicated Hosting Solutions by InMotion Hosting, will meet all your business needs. With a 99.999% [...]
Plan URL : http://www.inmotionhosting.com/enterprise-hosting-solutions
$369.99/mo. 250 GB SSD15 TB 16 GB / 15
Commercial Class 1000 featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Check Payments, Money Order
Control Panel : CPanel
Support Options : Email, Help Desk, Phone / Toll-Free, Forum, Live Chat, Available 24/7
RAM : 32000 MB
CPU : Intel® Xeon® CPU E5-2430 v2 3.0GHz Turbo 6C/12T
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 15

Intel® Xeon® CPU E5-2430 v2
3.0GHz Turbo 6C/12T •
32GB RAM
RAID-1, 2x500GB SSD
15TB Data Transfer

Enterprise Dedicated Hosting Solutions
Enterprise Dedicated Hosting Solutions by InMotion Hosting, will meet all your business needs. With a 99.999% [...]
Plan URL : http://www.inmotionhosting.com/enterprise-hosting-solutions
$439.99/mo. 500 GB SSD15 TB 32 GB / 15
Commercial Class 2000 featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Check Payments, Money Order
Control Panel : CPanel
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
RAM : 64000 MB
CPU : Dual Intel® Xeon® CPU E5-2630 v3 3.2GHz Turbo 16C/32T
Hosted domains : Unlimited
Free domains : 0
Dedicated IP's : 15

Dual Intel® Xeon® CPU E5-2630 v3
3.2GHz Turbo 16C/32T •
64GB ECC DDR4 RAM
RAID-6, 4x500GB SSD
15TB Data Transfer

Enterprise Dedicated Hosting Solutions
Enterprise Dedicated Hosting Solutions by InMotion Hosting, will meet all your business needs. [...]
Plan URL : http://www.inmotionhosting.com/enterprise-hosting-solutions
$539.99/mo. 500 GB SSD15 TB 64 GB / 15
Linux - VPS Keep mouse
over features!
PriceDisk Space Transfer UpdatedRAM /
Dedicated IPs
VPS-1000HA-S featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Check Payments, Money Order
Control Panel : CPanel
Category : Green Hosting
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
RAM : 4000 MB
CPU : Unlocked
Hosted domains : Unlimited
Free domains : 1
Dedicated IP's : 2

RAM: 4GB†
Storage: 60GB
Bandwidth: 2TB
IP Addresses: 2

VPS Hosting with FREE SSDs
InMotion Hosting offers the best VPS Hosting on the market, giving customers a scalable, flexible and reliable hosting option. Our new and improved SSD VPS plans [...]
Plan URL : http://www.inmotionhosting.com/vps-hosting
$29.99/mo. 60 GB SSD2 TB 4 GB / 2
VPS-2000HA-S featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Check Payments, Money Order
Control Panel : CPanel
Category : VPN, Green Hosting
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
RAM : 6000 MB
CPU : Unlocked
Hosted domains : Unlimited
Free domains : 1
Dedicated IP's : 2

RAM: 6GB†
Storage: 130GB
Bandwidth: 3TB
IP Addresses: 2

InMotion Hosting offers the best VPS Hosting on the market, giving customers a scalable, flexible and reliable hosting option. Our new and improved SSD VPS plans include a new [...]
Plan URL : http://www.inmotionhosting.com/vps-hosting
$49.99/mo. 130 GB SSD3 TB 6 GB / 2
VPS-3000HA-S featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Check Payments, Money Order
Control Panel : CPanel
Category : Backup, VPN, Green Hosting
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
RAM : 8000 MB
CPU : Unlocked
Hosted domains : Unlimited
Free domains : 1
Dedicated IP's : 3

RAM: 8GB†
Storage: 200GB
Bandwidth: 4TB
IP Addresses: 3

VPS Hosting with FREE SSDs
InMotion Hosting offers the best VPS Hosting on the market, giving customers a scalable, flexible and reliable hosting option. Our new and improved SSD VPS plans [...]
Plan URL : http://www.inmotionhosting.com/vps-hosting
$74.99/mo. 200 GB SSD4 TB 8 GB / 3
Linux - Reseller Keep mouse
over features!
PriceDisk Space Transfer UpdatedFree Domain /
Allowed
R-1000S featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Check Payments, Money Order
Control Panel : CPanel
Category : Backup, Green Hosting
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
Hosted domains : Unlimited
Free domains : 1
Dedicated IP's : 1

Disk space: 80GB
Bandwidth: 800GB/mo
Free Dedicated IP

Reseller Hosting with Free SSDs, cPanel, & WHMCS
Start your own white labeled hosting company with our Reseller Hosting program now with FREE SSDs. Free WHMCS, Free cPanel, Free Dedicated [...]
Plan URL : http://www.inmotionhosting.com/reseller-hosting
$19.59/mo. 80 GB SSD800 GB 1 / unlimited
R-2000S featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Check Payments, Money Order
Control Panel : CPanel
Category : Backup, Green Hosting
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
Hosted domains : Unlimited
Free domains : 1
Dedicated IP's : 1

Disk space: 120GB
Bandwidth: 1,200GB/mo
Free Dedicated IP

Reseller Hosting with Free SSDs, cPanel, & WHMCS
Start your own white labeled hosting company with our Reseller Hosting program now with FREE SSDs. Free WHMCS, Free cPanel, Free [...]
Plan URL : http://www.inmotionhosting.com/reseller-hosting
$27.99/mo. 120 GB SSD1200 GB 1 / unlimited
R-3000S featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Check Payments, Money Order
Control Panel : CPanel
Category : Backup, Green Hosting
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
Hosted domains : Unlimited
Free domains : 1
Dedicated IP's : 1

Disk space: 160GB
Bandwidth: 1,600GB/mo
Free Dedicated IP

Reseller Hosting with Free SSDs, cPanel, & WHMCS
Start your own white labeled hosting company with our Reseller Hosting program now with FREE SSDs. Free WHMCS, Free cPanel, Free [...]
Plan URL : http://www.inmotionhosting.com/reseller-hosting
$38.99/mo. 160 GB SSD1600 GB 1 / unlimited
Linux - Managed Keep mouse
over features!
PriceDisk Space Transfer UpdatedFree Domain /
Allowed
Managed Hosting featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Check Payments, Money Order
Control Panel : CPanel
Support Options : Email, Help Desk, Phone / Toll-Free, Forum, Live Chat, Available 24/7

Solutions That Match Your Needs
Enhanced Security Measures
Tell us your concerns, and we’ll implement the best solutions to keep your server locked up. From setting up CSF/LFD or OSSsec, we’ll get you secured.

Platform Optimization
With extensive [...]
Plan URL : http://www.inmotionhosting.com/managed-hosting
$40.00/mo. unlimitedunmetered
Website Builder Keep mouse
over features!
PriceDisk Space Transfer UpdatedFree Domain /
Allowed
BoldGrid featuresPayment Methods : Credit / Debit / Prepaid Cards, PayPal, Check Payments
Control Panel : CPanel
Support Options : Email, Help Desk, Phone / Toll-Free, Live Chat, Available 24/7
Free domains : 1
Dedicated IP's : 0

Your stunning website is now easier to create. No coding is required. Start by picking one of our free beautiful design templates. Use our easy drag and drop website editor to customize. Content for your need / industry is included with the design. [...]
Plan URL : http://www.inmotionhosting.com/boldgrid-website-builder-promo
free unlimitedunmetered 1

Contact information is managed by inmotionhosting.com representatives sevags@inmotionhosting.com , dannys@inmotionhosting.com , Jason Hong - jasonh@inmotionhosting.com [login] | Last company update:

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Targeting: United States
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TestimonialsCustomer testimonials

"Greetings,
When I have more time I intend to respond to your feedback requests in greater detail, but for me it is been a total pleasure to connect with your organization. Every time I have called I have received very professional top-notch help. It is such a pleasure to talk to pleasant honest people. Your response time to my requests is phenomenal. Even in your high calling times to connect to your sales or technical people I have waited only a 3 to 5 minutes the few times you did not answer right away.

If I may suggest to make this customers experience even better is to give your customers the option to turn off the music while we are placed on hold.
With much appreciation for all that you provide."
Michael Simonson ( info@e... ) / https://energeticallysensitivechild.com/
"Customer support from inmotion hosting is excellent! We are highly dependent on our website so that customers can fill out a quote request and view our specials. One day our site was down and we quickly turned to the live chat feature. Customer support (Michael that day) helped us get our site back up and running quickly. Without his help, I don't know what we would have done!"
Sam Strapason ( cs@a... ) / www.appleimprints.com

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News

InMotion Hosting Announces New and Improved Virtual Private Server Hosting With SSDs - Leading web hosting provider InMotion Hostingrecently added a new and improved VPS Hostingproduct line to their arsenal of industry leading hosting packages, seeking to add increased power, performance and reliability to their Virtual Private Servers. The upgraded VPS S-Class Hosting will bring matchless specifications at affordable prices, giving customers a substantial boost in speed, control and dependability.
All three tiers of InMotion Hosting’s legacy virtual private servers, the VPS-1000, VPS-2000 and VPS-3000, have been upgraded across the board, and include free Solid-State Drives (SSDs) as a replacement for regular spin drives as well as substantial increases to baseline RAM, storage and bandwidth.
The VPS-1000S plan will now offer quadruple the amount of RAM (4 GB), 60 GB of storage and 2 TB of bandwidth, with the VPS-2000S upgrading to 6 GB of RAM, 130 GB of storage and 3 TB of bandwidth and the high-powered VPS-3000S topping off at 8 GB of RAM, 200 GB of storage and 4 ... [search all inmotionhosting.com news]

Social Networks

https://www.linkedin.com/company/inmotion-hosting
InMotion Hosting (est. 2001) is a Privately Held entity having 1058 followers on LinkedIn and 201-500 employees, industry Internet.
https://plus.google.com/+inmotionhosting
InMotion Hosting account is having 2228 followers and 2843 plus one count. See recent Google+ Posts:
inmotionhosting.com GPlus Icon
- Did you know 60% to 80% of all new jobs come from small businesses? Become the Boss, Start with InMotion #DreamSmallBiz Web Hosting, VPS Hosting, Dedicated Hosting, Reseller Hosting | InMotion Hosting
- Did you know approximately 543,000 new businesses get started each month? Don’t be left behind. #DreamSmallBiz Web Hosting, VPS Hosting, Dedicated Hosting, Reseller Hosting | InMotion Hosting
- Did you know small businesses outnumber corporations 1162 to 1? Join the movement with InMotion Hosting. #DreamSmallBiz Web Hosting, VPS Hosting, Dedicated Hosting, Reseller Hosting | InMotion Hosting
InMotion Hosting Blog  Using Wordpress version 4.6.1. Blog added on Apr, 2013, with total 87 articles, language en-US. See recent blogs summary posts:
- 5 Tips For Bing Ads Ecommerce Advertisers - As an online retailer, how do you bring more customers to your website? Especially, customers that are ready to buy. That's exactly the question that Mountaineer Brand asked itself just over a year ag
- Social Media Mistakes Made by Business Owners - Social media has been used by businesses for a long time. Nowadays, it is hard to find a business that has not shown its presence on social media. Businesses mainly use it for marketing and to ...
- Why No One Opens Your Email: 5 Email Marketing Tips for Small Business Owners - Emailing leads and your current customer base can serve as one of the key strengths in your ongoing marketing efforts. As Daniel Newman pointed out less than a year ago, “Email is definitely NOT dead.

Domains trend

ReviewsCustomer Ratings

The quick stats of InMotion Hosting profile shows a note average of 7.2 out of 10, counting 44 opinions. (few listed on the top of the page)
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-anonymous- (mithil.ajmera@g...)
Time Hosted: 1 to 3 months
Global rating
As a new customer, I have been really impressed with the customer service of Inmotion Hosting. I was assisted by David P & Colton W over Skype & Support Chat and they were really helpful in solving the problem
-anonymous- (-hidden-)
Time Hosted: under 1 month.
Global rating
As a new customer to InMotion I have received some excellent support from Chase S, in the Managed Hosting Support team.

I had a VPS with another company and a business site with another one, and Chase got me migrated to InMotion seamlessly and fielded literally dozens of requests from me as I got up and running there. I think he may have pulled out most of his hair dealing with all my requests for assistance, but he handled it excellently and provided exemplary customer service.

The support I received from Chase made it very clear to me that I'd picked the right company to move my business to.

Two thumbs-up for InMotion!
-anonymous- (-hidden-)
Time Hosted: over 3 years
Global rating
Can't write enough about how much we like working with there tech guys and girls ... Andrew C was great ... Smart quick and to the point .. i sometimes have very complicated problems .. we are hosting over 50 webs world wide
I have work with providers in US and Europe, these guys win hands down ... hope they never get bought out ...
louiev (louiev@s...)
Time Hosted: 3 to 6 months
Global rating
Features
Cost
Customer Relation
Control Panel
Great Tech Help
Again and again the technical support team at Inmotion Hosting has been very helpful and patient in assisting and fixing our problems. We purposely moved to this hosting company because we heard their support was excellent. And the rumors were right!
-anonymous- (-hidden-)
Time Hosted: 1 to 2 years
Global rating
It's one of the best hosting providers in the world. Customer service is really helpful. I have never created a web site with WordPress before and they really helped me with any problem on the way. Servers are 99,99% Up. I had no issues with them at all. I'm very happy.
-hidden- (-hidden-)
Time Hosted: over 3 years
Global rating
I host several sites with inMotion for more than 10 years. I am not a tech wizard and was helped numerous times in the most efficient manner. Love their hosting, customer support and patience on phone. Highly recommend it to everyone as I do to my friends.
-hidden- (-no email-)
Time Hosted: 1 to 2 years
Global rating
Good morning, my pleasure was have been assistance of Edward P., he was patient, professional and looked for all ways help me. Thank you to learn your crew to do a good job. Congratulations.
-anonymous- (-no email-)
Time Hosted: over 3 years
Global rating
I'm very happy with service Inmotionhosting. Usually our company change hosting every 2 years. But last 6 years we are with Inmotion. Do you think we need more explanation? Quick response and 99,9999 uptime. Stuff ready to help every time.
Thank you guys!
We are glad to have you on board as a long valued customer. Thank you for the kind feedback and we look forward towards another 6+!
Marketing representative (dannys@inmotionhosting.com, ).
-hidden- (-no email-)
Time Hosted: 1 to 2 years
Global rating
Features
Cost
Customer Relation
Control Panel
fast friendly customer service.
I have been with inmotion hosting off and on for 6 years. Over that time i have hosted a few sites with them and have many domain names with them as well and have found them to be reliable with smaller sites without a lot of traffic but have had some issues with larger sites with lots of traffic but was always able to over come any issues with the help of their tech support and most of the time it came down to settings for my site. I contacted tech support today and was met with a quick response time every time i sent a reply and a knowledgeable tech support agent that understood my issues and went above and beyond what most tech support agents do. It only took him a few minutes to address the issue i was having and finding a resolve to get things working right. The agent was good at explaining things in a way that was easy to understand and made sure i knew what he was talking about after fixing the issue and before letting me go. I was impressed with the support i received today as [read more...]
SORRY00 (cinderblock00@y...)
Time Hosted: over 3 years
Global rating
YOU'LL BE SORRY IF YOU USE INMOTIONHOSTING
Recently, Inmotionhosting had set up automatic domain renewals without any consent or notification to their customers. They will not notify you of any changes made within their company but expect you to hand over your money. I've been with Inmotionhosting for a few years, and it use to be that they sent you email reminders every year for domain renewals. But all of a sudden, they made it an option where YOU have to set up or turn off reminders for automatic domain renewals in your account. This wasn't an option before as they gave out annual reminders, and I wasn't notified that this had become an option, so this way they placed the blame on you if you didn't want your domain renewed and expected it to expire. They believe they can make policy changes without customer knowledge to take your money and blame you for not giving them a 30 day notice of cancellation. Bad company all around.
Domain names are handled with the original domain registrant. InMotion is not a registrar so if you purchased the domain when signing up for hosting with InMotion, you would have been registering through Melbourne IT. In any event, domain renewal notice is sent by the registrar. Reminders can be monitored and renewals can be done through your AMP.
Marketing representative (dannys@inmotionhosting.com, ).
xkira (xkira@x...)
Time Hosted: 1 to 3 months
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this company is the worst in the world do not host with these guys you will be sorry
had to transfer domain from them and they would not contact me after several attempts to do so
they will not call you back or answer your emails
they take your money and don't provide a good service
Ngu Khap (ngukhap@g...)
Time Hosted: 1 to 2 years
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Verification - so troublesome
With other hosting company, after register the domain, hosting, I can activate it within a minute. But with InMotion, i took me 1 day and I am not yet done. After register, I have to wait for at least 1 hour for they to do manually verification. So troublesome for me to send and "verification form" with include my identity card information. If you want a register & use domain/hosting in a fast way, inMotion is not recommended.
Peter (pwb@a...)
Time Hosted: 2 to 3 years
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Poor reliability/up time
Randomly checking site for 2 years, many instances of no response, downtime. Very unreliable. Worst ISP I have ever used. Am looking to move ASAP!
privatepractices (manuel.gonzalez@l...)
Time Hosted: over 3 years
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inmotionhosting.c sucks
inmotionhosting.com put information on many hidden folders
whit out my permision to many times. the tecnical support system is to slow that people is tno honest.
-anonymous- (-no email-)
Time Hosted: over 3 years
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Poor customer service
I tried calling in tonight for a couple of fairly basic questions, but was unable to get anyone on the line to help after calling twice and waiting on hold until I realized nobody was ever going to pick up... So I tried the online chat. Oh boy, what fun!

I am a very articulate and considerate person, and had two simple and fairly direct questions to ask in the chat session. Before I could fully explain my first question, I was abruptly disconnected. Hmm, that's strange. I didn't seem to hit any buttons to make this happen... Maybe I'm not being as direct as this tech geek dude wants me to be... or maybe the connection was simply lost (either way, it doesn;t say much for a web hosting company does it?:P). I guess I'll just try again and try to be as direct, polite and thankful as possible. That should work.

NOPE! When I tried the second time, I was actually able to get my first question answered, but I guess that's all that they figured that they owed me, because I was then [read more...]
Tasos Vogiatzis (oxyavopolis@g...)
Time Hosted: 1 to 3 months
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As I customer I'm fully disappointed. Our account has been suspended and we have no access to the control panel, emails (!) and ftp because the traffic was to high (250 visits per day). We are now afraid that we will lose all our critical data because they give no access to them. We are really terrified as a company and have been fully stultified to our customers because they see a message like that (pointing to a file suspended.cgi - you can understand what suspended means to a customer or partner!!!):

This site is currently unavailable

If you are the account holder, please contact customer service. Our customer service center is available 24x7 via phone, chat, or email.
-anonymous- (noblewaresservice@g...)
Time Hosted: 6 mo. to 1 year
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We have been extremely happy since moving to InMotion. It's half the price and double the features of our previous host, plus no "ticket" style customer service, (it's so nice to talk to a real person!) You cannot beat the speed and space for the price. Thank you so much for keeping our business speeding along and keep up the great work!
Sam Strapason (cs@a...)
Time Hosted: 1 to 2 years
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Customer support from inmotion hosting is excellent! We are highly dependent on our website so that customers can fill out a quote request and view our specials. One day our site was down and we quickly turned to the live chat feature. Customer support (Michael that day) helped us get our site back up and running quickly. Without his help, I don't know what we would have done!
rod bauer (rodney@r...)
Time Hosted: 2 to 3 years
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sorry, dont have time to type properly formatted , punctuated etc review now...
your service has been great. it is sometimes affected ( eg downloads, uploads ) by my isp ( verizon ) which i dont like. if you could be the isp and i could bypass verizon that would be great but hows that gonna happen when the wire to my house is verizon equip ?
price is great and recently you took over registration of my domain name for free, which saved me money ( from melbourne it ). up and down time is generally good but changes with traffic and time of day etc which is normal. i love your service and the price, the space i have for that price for ftp stuff and if i ever get into things as a real money making business on the web i would upgrade with you. i also recommend you to others. i also love that you dont outsource your cust support to people who just go through menus with english as 2nd language and waste time like that. thanks ! Rod Bauer
techice (techicey@g...)
Time Hosted: over 3 years
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We use Inmotion hosting VPS service for three years.

It's works ok for low visit traffic.

The most frightening thing for me is the VPS crashed a couple of days ago. We lost all of the mysql databases, images and web files. There no backup for that. We need rebuild our website from Zero beginnings.

That's very bad.
nishanth (nishanthth@y...)
Time Hosted: 3 to 6 months
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We have tried more than 20 best hosting providers till date.

and InMotion hosting is the WORST host.
Patrick Donahue (pdonahu1@i...)
Time Hosted: 2 to 3 years
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InMotion Hosting has proven to be a reliable hosting provider in all respects. Over the past several years I have used other providers, none would compare to the reliability and outstanding support offered through InMotion Hosting. As a web developer and site administrator myself, I would highly recommend their services to anyone. Their support staff is A+ , Patrick Donahue, pdonahu1@ibconfig.com
Kathy C. (Kat@k...)
Time Hosted: over 3 years
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I have been with IMH for a number of years, and plan to stay with them. A good friend of mine used them, and hosted a forum for me, so all in all I have been involved with IMH for about 6 years.
I have had my own account with them for 3 years or so.
You can't beat the customer support, whether it is by way of email, or the telephone. They are prompt, and always have done what it took to solve any problems.
I rarely have down time at all. I have tested other hosting services, and frankly they just didn't compare to IMH. I totally trust them to take care of me.
Go with IMH, you won't regret it!!
Reza Gorji (Reza@G...)
Time Hosted: over 3 years
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I've been with IMH since 2005. I've had a few instances where the server went down (any server can go down). In all instances it was restored to full capacity by their experts. The only drawback I see in their service is that on large accounts (>10GB) there is no backups done by their servers unless additional $$ is willing to be spent by the customer.

Webmasters should backup their own files but uploading can take a significant amount of time (days/weeks) if the site is large. If IMH fixed this problem, they would be perfect in my opinion.
Wayne Filichowski (wfilichowski@a...)
Time Hosted: 2 to 3 years
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InMotion Hosting delivers where it counts. First the reliability of their service and serviers is second to none. Second, the world of upgrading sites, moving files from server-to-server can be very intimidating. Their tech support professionals will get the job done, even if it takes a call back. And, they do follow-up on their commitments. I'm pleased that I selected them as my host.
Charlyn Johnson (charlynjohnson@c...)
Time Hosted: 1 to 2 years
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When I had to select a new hosting service, I searched on the Internet and found 5 candidates. I hate automated systems, so I called the Technical Support numbers to see what would happen. InmotionHosting easily won my business because I got to talk to a real person.

I've been with InmotionHosting for two years. I call Technical Support from time to time and they are consistently excellent. Every support person has been polite and pleasant and knowledgeable.

InmotionHosting offers excellent features, uptime, and support for a very reasonable price and we couldn't be happier.
John Casten (casten@u...)
Time Hosted: 6 mo. to 1 year
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Pricing is very attractive, and tech support is very fine (and I know tech support). I did my homework before selecting InMotion and have recommended it to my friends and colleagues.
Alison (aad5@c...)
Time Hosted: 1 to 3 months
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I carefully chose InMotion as my host, and it has proven to be an excellent decision. Questions are usually answered very promptly and expertly by email. I am successfully learning to navigate the waters and recommend InMotion to anyone who mentions they're looking for a host. Keep up the good work!
Nancy Pliska Robinson, Ph.D. (npr@t...)
Time Hosted: 2 to 3 years
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I recommend InMotion to everyone. It is such a relief to know that I'm speaking to an intelligent human being that lives in this country and can speak English.

Everyone is skilled and knowledgeable about the technical aspects of website hosting. I have always been able to resolve any issues. As a result, I have a website that is always functioning the way it should - it says a lot to my clients and customers - a working website makes me and my organization look credible.
Jeff C (jeff@j...)
Time Hosted: under 1 month.
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After having many issues with my old hosting company, I decided that I needed to make a change. I spoke with Inmotion after reading many reviews and checking out their options and decided to give them a try. The customer service before and after the transition was absolutely top notch!
Pawandeep Singh (thindteam@g...)
Time Hosted: 2 to 3 years
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It is great hosting provide. I have been using “In Motion Hosting” from past 3 years and I have no issues with it. Customer service is excellent. Whenever I need help, I just call them and they solve the issue right away.
Their prices are little higher than any other hosting service provider but I believe that it worth it because of the customer service that they are providing with the plan.
I have exercised about ten different hosting service providers in the past ten years and In Motion Hosting is the only one that I choose to say with.
T. Earl (-no email-)
Time Hosted: 2 to 3 years
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Been with other hosting companies and have never had the great level of service as I have had with InMotion. One suggestion to InMotion, please find a better way for me to pay my subscription when it is due.
corey (webmaster@a...)
Time Hosted: 6 mo. to 1 year
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Inmotion has been great, there support is unsurpassed and handled in a timely manner, usually in less than two hours for a support ticket and they get things handled the first time.The price is great as they have price plan for every need from small packages to dedicated servers. The uptime is great in almost a year my site has never been down and that is a plus for any hosting company.
Mike (ijack@m...)
Time Hosted: 3 to 6 months
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I have hosted with other company's, Ran web sites and things for others with there hosts, I have never had a better experiance untill i fell upon inmotion, there prices are fare, there service is top notch, ask for help and you get it. I have waited for 45 minuets for other hosts to ask them a question that they can not answer. with inmotion never more then 3 minuet wait, even with chat help.
I can't say anything bad about them becouse there is nothing to say bad at all

in fact i transfered my 3 domains over to them THERE GREAT
tristate (tristate4@g...)
Time Hosted: 1 to 2 years
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If you are thinking about InMotion Hosting for building your site.DON'T .....GARBAGE
I did use them, no customer support at all. High on price , low on customer support
Dear Tristate,

I am very sorry to hear that you were not completely satisfied with the Managed Internet Presence department. You are a valuable client to us, and have been for over a year now. After reviewing the notes of your account it appears that the first website that we built for you went smoothly and you seemed fully satisfied. Unfortunately we were unable to move forward with your second website because you have yet to approve or discuss the comp that we sent you. We would love the opportunity to resolve this issue and have attempted to contact you several times to discuss a resolution. Please contact us as soon as possible as we take our customer service and support very seriously.

Sincerely,

Jeff B.
InMotion Hosting
Managed Internet Presence
888-321-4678 ext. 3

Marketing representative (Darin Hardy - darinh@inmotionhosting.com, ).
Al (-no email-)
Time Hosted: 1 to 3 months
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Online support is always offline.
Dear Al,

We apologize for the problem you had with our online chat. When we first started using the system there were some connectivity issues and we immediately took action to fix them. We implemented new procedures and tools for the online chat system to ensure that it was as effective as contacting our 24x7 support by phone or email.

We hope you will give us another try to earn your business.

Sincerely,

Alyssa Hastings
InMotion Hosting
888-321-4678

Marketing representative (Darin Hardy - darinh@inmotionhosting.com, ).
Mr. Kitchen (mail@f...)
Time Hosted: over 3 years
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Fair price, but terrible service! The support personnel are divided into two camps, those that are doing their best to solve problems with limited training and resources while trying to treat the customer properly, and those who just don't care. Sadly, the later appears to be indicative of the management as well.

They maybe have two or three good people. Most are extremely ignorant and lack all necessary people skills. While I understand their feelings of frustration and the anger that follows, I can't excuse taking it out on the customer.

At the end of the day, it matter little how much a person pays for service if the experience is lousy. And it was. Take it from a computer professional and keep looking.
Dear Mr. Kitchen,

We’re sorry to hear that your experience hosting with us did not leave you satisfied. Our Director of Operations personally reviewed your account at the time of your issues to ensure our support staff did everything possible to resolve them efficiently. Unfortunately, some of your requests were outside the scope of what we can resolve as they involved 3rd party providers and not our own systems. We take our client's issues very seriously and are dedicated to providing the highest level of service and support possible.

Sincerely,

Alyssa Hastings
InMotion Hosting
www.inmotionhosting.com

Marketing representative (Darin Hardy - darinh@inmotionhosting.com, ).
Sean (sean@g...)
Time Hosted: 3 to 6 months
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InmotionHosting is the best company for shared hosting.
The prices, features and support is a few good examples.
My shared webhosting hasn't experienced a single problem and I've been with them 5 months. Even though the servers are in US, and I live in Europe (Sweden specifically) I still upload and download on very high speed.
I use their Pro Business Class webhosting package with two addons: A dedicated IP and Self-assigned SSL certificate.

If you want a fast and reliable webhosting, use Inmotion.
Rich (therasin@y...)
Time Hosted: 6 mo. to 1 year
Global rating
Customer Relation
We spent the money on a dedicated server, and there are always issues. First the IP they gave was marked as spam. Emails from our server are continually marked as not from a valid server by some isps (most notably comcast) which inmotion has said they can do nothing about and will not contact comcast on my behalf. Weekly (or more lately) there are logs that weren't cleared, ssl certs set incorrectly, or some other issue that causes our website to be down or running poorly.
There customer service exists, but they ever fully solve a problem and in fact if they often wont take my chats so I have to use a psuedo name for them to address our issues.

There product and knowledge is poor and they don't seem to understand that for many users their website is their livelihood.. If you are serious about your business do not use these guys.
Dear Rich,

We apologize for the issues you have encountered. We have invested significant time and resources into our company to ensure our service is the best in the industry. We are not always perfect but we strive to go above and beyond for our customers. I know there have been several issues you encountered while hosting with us and am glad to know they are resolved now. If you have any additional problems please contact our Support Manager directly and he will ensure you are receiving the highest level of service and support possible. We appreciate earning your business over the past years and look forward to working with you in the future.

Sincerely,

Alyssa Hastings
InMotion Hosting
www.inmotionhosting.com

Marketing representative (Darin Hardy - darinh@inmotionhosting.com, ).
Jan-Wouter Stigter (info@s...)
Time Hosted: under 1 month.
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Very cost effective: 2 domains for USD 6.95 a month and 6 domains for USD 8.95 a month. Great customer service, fast replies and 24 hrs available. They set me up on a Sunday when it was nighttime in NY/LA! I was with 1and1.com before but they were seriously hopeless. Also a great feature: help chat. They replied in seconds! Only drawback, if it is one: they use Linux. So you can't use Active Server Pages or Access databases. Instead, HTML of course, PHP, MySQL and lots of other possibilities.
J-C G. (jumpcom@f...)
Time Hosted: 1 to 3 months
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Excellent Shared hosting, no problems with servers. My websites have always been accessible. I recommend Inmotion.
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