HostSG review

This review cover a general impression of hostsg.com product features like reliability, support, data center, price & more. Brand #6479, listed since .

Most Recent Customer Reviews

-hidden- (-hidden-)
Time Hosted: 2 to 3 years
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I agree with the guy that said the CTO is a complete arrogant prick. Don't bother asking for help from him, he'll just tell you it's not in your contract...

Also, their technical skills are very limited, so even if they are willing to help you (fat chance) then chances are they won;t know how to do it. I had to Google up some bash commands for the supposed Chief Technology Officer...
Hugo Johnson (-hidden-)
Time Hosted: 2 to 3 years
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Good loading speed
I hosted my Ecommerce web site for coming close to 2 years. Encountered problem with other host due to resource and bandwidth issue. HostSG have been able to keep up with my high traffic usage. My customers from China experienced very fast loading speed compared when i was on my previous host. Their tech guy know their stuff well, so highly recommend them for someone who require good strong ASEAN network presence.
Shila (happywardrobe@g...)
Time Hosted: over 3 years
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I have hosted 6 sites with hostsg. Their customer service is superb, thanks to justin and gibson who went out of the extra miles just to ensure all my queries is resolved. Please continue these high standard of service, as Singapore need more providers with good services!

I am using their cloud sites Titanium plan.
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Overview

About HostSG

Quick Facts

We're a self-funded, profitable company comprised of people who really love this stuff (even if you don't) and that's why we're good at it.
Founded in 1997; first to commercially support server clustering for shared hosting in 2006.
We own and operate our own servers and equipments via Singtel in Singapore. HostSG own its IP address and is a member of APNIC.
Over 25,000 clients rely on HostSG: Fortune 500, Multi-National Corporate, SMEs, Web 2.0 startups, Media & Entertainment, Advertising Networks, etc.
Our core competency is providing a 100% network uptime, remarkable customer support, and fast international bandwidth from Singapore.
Voted Best Web Hosting Company in Asia and 100 Most Dynamics Web Hosting Company in 2008 and 2009.
HostSG has won multi awards for the speed and effectiveness of its customer support otherwise known as Pro-Active Support.


Since opening our doors in 1997, HostSG has been committed to bringing the power of the Internet to our customers across the globe with innovative and easy-to-use products that are supported by unmatched customer service. Headquartered in Singapore, HostSG is a recognized leader in the Singapore managed hosting market and delivers enterprise-level managed services to businesses around the world. Serving more than 25,000 customers in Singapore and worldwide, HostSG integrates the industry's best technologies for each customer's specific need and delivers it as a service via the company's reputable top-notch customer support. HostSG's number one asset is the growing base of loyal customers we serve every day. Customers small and large rely on HostSG to provide secure, reliable and value-rich hosting services for their Web operations. HostSG has grown more than 50 percent every year. HostSG is one of the few provider that own its IP addresses and is also a member of APNIC (under SG.GS).

Latest Technology

HostSG is the first web site hosting provider in Singapore to provide full clustered server technology that replaces yesterday’s obsolete shared server technology. We've eliminated single points of failure by using many servers working in tandem for your site, applications, and email. Our network uptime guarantee is 100%, thus you can count on our reliable web hosting services for your organisation needs.

Superior Asia and International Network - 100% Network Uptime Guarantee

Unlike most hosting providers in Singapore who depend only on a single network connection and peer through its sole Internet Service Provider third or forth tier network, HostSG has direct peering network connection via Singtel, NTT Communication, PCCW and is also a member of SOX and SGIX Network. Through this premium network infrastructure, we are able to achieve superior network connection in Asia.

SingTel has a well-established and extensive communications network and infrastructure in Singapore and Australia. The Group’s advanced mobile networks cover 100% and 94% of the Singapore and Australian populations respectively. In addition, the Group has interests in about 50 submarine cables with landing points in more than 50 locations in Asia, and has access to one of the most extensive satellite networks in the region which, together, provide direct links to all the major business centers in the region.

Total 24/7 Dedication via Pro-Active Support

HostSG is committed to customer service and support, demonstrated by its outstanding customer service record, 24/7 support and backed by various web hosting awards in recognition of our continuous effort to better service our valuable customers. You can feel confident that you will receive rock-solid hosting with the customer service you expect and deserve. HostSG also received many industrial awards in recognition of its outstanding services, with recently Spirit of Enterprise Awards 2010.

Network Infrastructure

We know how important network uptime is and whenever it is down, you're losing revenue, business opportunities and confidence of your customers and site visitors. Therefore, we designed and built our network with the highest uptime capability, for customers especially in Asia that focus on 100% network uptime with Service Level Agreement (SLAs). HostSG has established direct network peering in Singapore with tier 1 network provider - Singtel, NTT Communication and PCCW so we are one of the fastest and best connected hosting company for our customers primarily targeted in Asia and globally.

Datacentre in Singtel Comcentre and Global Switch (Singapore)
All of our space solutions provide resilient and diverse power and cooling systems, state of the art security and fire protection, and N+1 provisioning on critical services.

The HostSG Managed Hosting SLA

100% Network Uptime Guarantee
HostSG Guarantees: Network will be available 100% of the time in a given month, excluding scheduled maintenance.
Customer Advantages: A credit of 5% of the monthly fee for each 30 minutes of downtime.

Singtel

HostSG network infrastructure are fully hosted in Singtel datacentre. SingTel's highly developed international network provides direct connections from Singapore to more than 100 countries. It is a major investor in many of the world's most sophisticated submarine cable systems, such as SEA-ME-WE 3, SEA-ME-WE 4, APCN, APCN 2, China-US, Japan-US, C2C, i2i and Southern Cross.

SingTel has a well-established and extensive communications network and infrastructure in Singapore and Australia. The Group’s advanced mobile networks cover 100% and 94% of the Singapore and Australian populations respectively. In addition, the Group has interests in about 50 submarine cables with landing points in more than 50 locations in Asia, and has access to one of the most extensive satellite networks in the region which, together, provide direct links to all the major business centres in the region.

Special pages


hostsg.com Facebook Cover
Website research for HostSG on August 24, 2016 by WebHostingTop

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ReviewsCustomer Ratings

The quick stats of HostSG profile shows a note average of 7 out of 10, counting 13 opinions. (few listed on the top of the page)
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Rachel (racheltan05@h...)
Time Hosted: 1 to 3 months
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Best support i ever get from any web hosting company! They replied my problem in less than 30 minutes. This is very impressive for a big company who is serving many customers. Good job!
Kevin (kevin@g...)
Time Hosted: 3 to 6 months
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I like their support very much because they are fast and furious. When I email them I get response within 1 hour and i am very happy with them service. they work very quickly in the day and i am very impressed.
Mathew Lim (beautexworld@g...)
Time Hosted: 1 to 3 months
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I would like to express my thanks to Hostsg for their fantastic support. I host a fairly large forum and migration is quite a pain for me, but Hostsg assisted me throughout the whole process, and i must said they have made my choice a very happy one, as 2 other web hosts that i approached in Singapore quoted me S$500 for the migration fees. To and fro takes almost a full day of non-stop communication through their ticket support system. I am glad at least i need not wait for 2-3 days for them to attend to my problem (like most web hosting company in Singapore does) . Kudos to Hostsg, please continue to keep up the customer spirit!
Kumar (kumaranil055@g...)
Time Hosted: 1 to 2 years
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HostSG is decent service provider, as compare to other providers in the market. Downtime is less. Control is the usual like every other provider, using CPANEL 11. I get pretty good response with their tech support .
Roger (sales@h...)
Time Hosted: under 1 month.
Global rating
With regards to Mr Ray Lee testimonial, the customer web site have exceeded the hosting plan bandwidth on more than 2 occassions and i think we have been understanding enough to allow them temporary upgrading to the next plan while waiting for a finalised decision. However, we do not receive a prompt reply as to the customer is intended to upgrade or not, while giving the customer free bandwidth increase during the waiting period for his reply.

The customer was also caught spamming large amount of email on more 2 incident which resulted the shared server IP to be blacklisted by several list and we receive major complaint from other ISP as well. HostSG policy strictly forbid sending of spam, and a single violation will resulted in the account being terminated, but we only give the customer an email warning despite the second violation without termination. It is unfortunately that the customer do not appreciate our effort to retain him as a customer and surprise us with unpleasant [read more...]
John (escapeevents@g...)
Time Hosted: 6 mo. to 1 year
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Their budget hosting uses cPanel, i am more familiar with Helm, though no other major issue. Uptime is 100% for me so far, their technical staffs know their stuff. I'm on the $6 plan, working well for me so no major complaints. It would be good if they got other control panel for me to choose from though.
Kelly Rachel (beautrach@h...)
Time Hosted: 2 to 3 years
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I am on their Business Diamond plan, no issues with the email uptime, in fact i have not experience any down time at all for the past 1 year. I guess this is because of their clustered server technology. Responsive support.. and helpful staffs.
Ronnie Tan (rytanevents@g...)
Time Hosted: 6 mo. to 1 year
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I received more than 600,000 visitors to my blog a week, my ex hosting company (don't want to mention their name, it start with (Host*****) terminate my account saying my site continuously exceeded their bandwidth.

I shifted my blog to Hostsg last year on the Business Hosting Plan (unmetered bandwidth), they assisted me with the migration. Best of all, i no longer have issues with bandwidth, nor did they send me any emails for overage bandwidth issues.

I highly recommend hostsg for their support level, because i have some problems with my database, and their CTO , Mr Tan help me personally with troubleshooting.
Kenny (kennylow27@g...)
Time Hosted: 2 to 3 years
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Support wise is very good, fast reply even at night. Their price is not the cheapest, but service and reliability is my main importance with any hosting company. I found a $1.99 US hosting plan couple of years back, but my site went up and down like nobody business.

Regarding the testimonial from Ray Lee, i assume he does not know bandwidth in Singapore is 10 times more expensive than US, thus most Singapore hosting company fees deem more expensive than US hosting. I have my previous account with Bluehost, and they suspend my account immediately because i hit my plan bandwidth limit. I assume most companies does this, so i am not surprised that most hosting company will suspend the account immediately once you have hit your bandwidth limit, so i think you should be thankful hostsg willing to do extension for free.
Ray Lee (yar.eel@g...)
Time Hosted: 6 mo. to 1 year
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Their customer service, particularly headed by supposedly the CEO or CTO is really atrocious. They treat you like a dim wit when dealing with you without any sort of graciousness (and believe me, I am *NOT* a dim wit as I graduated magna cum). This I tell from their support emails dripping with sarcasm.

Compared to the American counterparts, their servers have relatively older software, less software and they overcharge for bandwidth limits. ONe good thing, however, is at least they allow a temporary bandwidth increase for you to make a decision if it is worth upgrading, but for money that has to be well thought of in terms of tying yourself down for the next 12 months, they try to rush that decision out of you in just 2-3 days.

I definitely don't recommend this hosting site and advise others to do a google search first for "top 10 hosting sites" to get much much better deals.
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